Submitted on 07-07-2016
This motel is very dated. It has been attempted to be updated, but in the cheapest ways possible. The hair dryer in our room would not plug in, because the receptacle had a built in light switch that blocked the plug. The toilet paper roll is installed directly beside the toilet where it juts into your leg because the toilet is next to the wall. There's no reason why it couldn't have been installed just 6 inches higher. The TV's are flat screen, bu they are mounted flush to the wall, so you ...
This motel is very dated. It has been attempted to be updated, but in the cheapest ways possible. The hair dryer in our room would not plug in, because the receptacle had a built in light switch that blocked the plug. The toilet paper roll is installed directly beside the toilet where it juts into your leg because the toilet is next to the wall. There's no reason why it couldn't have been installed just 6 inches higher. The TV's are flat screen, bu they are mounted flush to the wall, so you can't attach anything to it. There were also no convenient electrical outlets in our room. There were all beside the middle of the beds. I noticed other rooms had an outlet strip below the TV, but ours did not. One bizarre thing, was that there was only one ice machine and it was in a separate building from our motel room, so it was a good walk to go get ice. The beds were comfortable, and ours were in bed bug proof cases.
The air conditioner in the room was pathetic. It didn't seem to matter what temperature or fan speed it was set to, it would just barely blow some cool air. Luckily, the temperature was fairly mild the week we stayed there this past June. There are mystery vents over the bathroom that seem to do nothing but leak hot air into the room, and the ventilation fan in the bathroom didn't seem to actually draw any air.
The rooms are all exterior rooms, and it look like a typical motor inn from the 50's and 60's.
The breakfast was good, and well stocked.
Do NOT pick this hotel for its free shuttle. When my wife made a complaint to the front desk about the shuttle (see below), and asked if there was an opinion card or survey to fill out about it, they said not to bother, because management knows the shuttles are overwhelmed and they don't care. In fact, my wife was told they were considering discontinuing the shuttle altogether. So if you do plan on using the shuttle, better call ahead and make sure they still have one.
The shuttle is way too small to serve the motel. The shuttles are just passenger vans with 3 benches to fit about 11 people safely. To make it worse, the shuttle is "shared" with the Comfort Inn next door, and they pick up there first, so if the guests at the Comfort Inn fill up the shuttle before it gets to the Best Western, you are out of luck until the next one comes. When they say the shuttles run every 30 minutes, they mean it. It doesn't matter if there were still people left waiting at the metro station. I never had the trip to or from the motel last more than 10 minutes, so the drivers must just go and sit somewhere before they go back out, even if they know they left people stranded somewhere. There are no lines or any order at the Metro stop, and it is strictly first come first served, so if you see the van coming, you have run to where you think it will stop, and shove your way on, or you will get left behind (sometimes more than once meaning you will be waiting for more than hour). Because the vans are so small, we would routinely pile in 15 or 20 people with kids, and some teenagers sitting in the aisle or on laps. One of the times we got left behind the driver made a call on his phone, and said another van is coming. It still took another 30-40 minutes before it showed up, so it didn't really seem to make a difference that he "called" anyone.
I'm not sure that many of the drivers speak English, as we would ask them questions, and some of them would just stare at you, until you looked away, or just nod and point without answering verbally. One of the drivers was very good, well spoken and polite, but he was the only one.
The pool was nice, and well kept. I was surprised that the had an actual lifeguard in place, but the poor thing usually has to spend most of her time getting hit on by much older guys at the pool.
They advertised having guest laundry, however, when we finally found it (second floor of the second building in the middle hallway), all of the washers were marked as out of order, and only one dryer said it worked. When we went to the front desk, they didn't seem to care much, and said if we really needed to, we could take our clothes up to the Comfort Inn next door as it was owned by the same company. having no other choice, we did so, and found the Comfort Inn only had 1 washer and 1 dryer shoved against a soda machine in a tiny hallway. Luckily, we got there while they weren't in use. I felt really bad, when someone who was actually staying at that hotel came in to use them, and had to wait 3 hours for my clothes to finish.
The wi-fi was decent, but they apparently change the passwords without telling you, and you have to call the front desk to get the new one.
In case it matters, the motel is next door to a small graveyard with a stone wall separating it from the motel parking lot. You can only really see it from the second floor. It didn't bother us, but this may be a concern to some people.