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Best Western Plus Sandcastle Beachfront Hotel

Norfolk, VA, US (ORF)

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Based on 1436 reviews
This hotel is on the beach and convenient to Virginia Beach Convention Center and Virginia Aquarium and Marine Science Center.
Room & Rates

1 Queen Bed, Full Breakfast

Air-conditioned guestrooms feature 1 Queen Bed. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available. This Room includes breakfast.
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2 Single Beds, Full Breakfast

Air-conditioned guestrooms feature 2 single beds. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available. Breakfast Included
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1 Queen and 1 Single Bed, Full Breakfast

Air-conditioned guestrooms feature 1 Queen and 1 single Bed. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available. This Room includes breakfast.
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1 King Bed, Non-Smoking, Ocean Front, Balcony

Air-conditioned guestrooms feature 1 King Bed and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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2 Double Beds, Non-Smokling, Ocean View, Balcony

Air-conditioned guestrooms feature 2 double beds and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 King Bed, Non-Smoking, Roof Top

Air-conditioned guestrooms feature 1 King Bed. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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Suite 1 King Bed, Non-Smoking, Ocean Front, Balcony

Air-conditioned guestrooms feature 1 King Bed and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 Queen Bed, Business Room, Free Garage, Free Minibar

Air-conditioned guestrooms feature 1 Queen Bed. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 King Bed, Mobility Accessible, Communication Assistanse

These air-conditioned, non-smoking guestrooms feature 1 King Bed and mobility accessible.  Rooms also have TVs with premium satellite channels,complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 King Bed, Mobility Accessible, Communication Assistanse

These air-conditioned, non-smoking guestrooms feature 1 King Bed and mobility accessible.  Rooms also have TVs with premium satellite channels,complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 King Bed, Non-Smoking, Ocean Front, Larger Room, Balcony

Air-conditioned guestrooms feature 1 King Bed and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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Suite 1 King Bed, 2 Story, Non-Smoking, Ocean Front, Balcony

Air-conditioned Two Story guestrooms feature 1 King Bed and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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2 Queen Beds, Non-Smoking, Oceanfront, Balcony

Air-conditioned guestrooms feature 2 queen beds and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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2 Queen Beds, Non-Smoking, Oceanfront, Balcony, Wet Bar

Air-conditioned guestrooms feature 2 queen beds and a private furnished oceanfront balcony or patio. Rooms also have TVs with premium satellite channels, a DVD player, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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1 Queen Bed, Room Only

Air-conditioned guestrooms feature 1 Queen Bed. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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2 Single Beds, Room Only

Air-conditioned guestrooms feature 2 single beds. Rooms also have TVs with premium satellite channels, complimentary wireless high-speed Internet access, and a clock radio. Phones provide complimentary local calls. The refrigerator, microwave, and coffee/tea maker make it easy to prepare a snack or beverage. Bathrooms have a hair dryer and complimentary toiletries. In-room safes offer peace of mind for an additional charge. Cribs (infant beds) and an iron/ironing board are available.
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Best Western Plus Sandcastle Beachfront Hotel
1307 Atlantic Ave, Virginia Beach, VA US 23451

Location

This beach hotel is within close proximity of Ocean Breeze Waterpark and Shipwreck Golf.

Resort Details

Be sure to enjoy recreational amenities including an indoor pool and a fitness facility. This hotel also features complimentary Wi-Fi access, gift shops/newsstands, and shopping on site. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of small meeting rooms and banquet facilities. Free self parking is available onsite, and additional parking can be found nearby. Bicycle rentals are also available on site.

Accommodation Details

Make yourself at home in one of the 147 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private furnished balconies where you can take in ocean and beach views. 37-Inch LCD televisions with cable programming provide entertainment, while complimentary Wi-Fi access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Restaurants, Lounges & Bars

Grab a bite at one of the hotel`s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Pools & Spas

  • Seasonally Heated Indoor Swimming Pool
  • Children`s Pool

Nearby

  • Ocean Breeze Water Park is 5 miles away.
  • Busch Gardens Theme Park is 30 miles away.
  • The preferred airport for Best Western Plus Sandcastle Beachfront Hotel is Norfolk, VA (ORF-Norfolk Intl.) - 21.6 km / 13.4 mi.

IMPORTANT INFORMATION

  • Children 11 years old and younger stay free when occupying the parent or guardian`s room, using existing bedding.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway bed fee: USD $10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1436 reviews
from Keeling, Virginia
Submitted on 22-05-2016
The Staff, room and overall stay was great. We've stayed there several years ago but this time was by far the best. I will recommend this Hotel to anyone planning a Va Beach stay. The Continental breakfast area is much larger and the Gym overlooking the Atlantic was awesome.
from Charlotte, North Carolina
Submitted on 23-05-2016
My children and I had an awesome time during spring break (March 2016). It was our first visit to Virginia Beach and we enjoyed the ocean view from our balcony. The beach and boardwalk was clean. There were family friendly activities and shopping in walking distance of the hotel. Not too mention nearby restaurants and shopping at major retail stores in little or less than 10 minutes. The hotel was clean and the staff was very welcoming and accommodating. We look forward to booking our hotel acco... Read more
from
Submitted on 24-05-2016
My boyfriend and I enjoyed our stay for the most part. Easy to check in, friendly staff, nice room (not large but big enough for 2 people), good view of the ocean. The included breakfast was pretty terrible (everything was dry and tasteless) with the exception of the sausage links. The coffee in the room was awful - even with cream and sugar. The hallways are super narrow - not a deal breaker but awkward at times. Didn't use the pool or gym but those looked nice. Easy trip from the room to the p... Read more
from Unionville, United States
Submitted on 24-05-2016
Loved the place. The people were helpful and friendly...coffee 24/7..right on the beach. comfortable bed. cleaning staff were awesome and the breakfast was really good! Terrific home away from home. Room was clean....can't say enough good things about Best Western Sandcastle Beachfront.
from
Submitted on 24-05-2016
We were not please with the fact there were no restaurants on premises as promised, no bar as stated in ads, no room service. Picture of motel was old which still showed the best GREEK restaurant in town (Ammos). The restaurant is still in town, Google it for great food and service. This restaurant was a primary reason for choosing this motel, we had stayed here years ago, but will not stay again. Advertising for this motel is wrong. Call the motel and ask questions if you have any expectat... Read more
from Houston,TX, United States
Submitted on 04-06-2016
Great location, great staff, great parking,.. it's an older hotel with the normal issues associated with an older building but we did not experience any problems. Air conditioner worked great, rooms were clean, new TV, in room refrig. worked great. Ironing board came in handy after air travel.
from Columbia, United States
Submitted on 05-06-2016
Very clean hotel! Lobby is very spaciuos and staff attentive and courteous! Bathrooms are little small but otherwise rooms nice. Hot breakfast was good generally speaking, coffee in lobby was better than what was in breakfast area however.
from San Diego, California
Submitted on 06-06-2016
If you are looking for a great place to stay in virginia beach, the Best Western Sand Castle is the place to stay. The hotel is beautiful, facing the ocean. The rooms are clean & quiet. my room was clean, spacious with an access to the pier. The staff was very professional, accommodating, and positive especially Betty & Alivia, everyone was welcoming and service oriented making my stay great. they had great customer service with beautiful smile.
from
Submitted on 06-06-2016
Maura at the front desk was great. She was very helpful in getting the right type of room. Love the location. Wish there were more king beds available. Parking is across the street. Wish the pool was oceanside.
from Chesapeake, Virginia
Submitted on 07-06-2016
While I live in the area my friends and I decided to make it a girls weekend and stayed at the Best Western Plus Sandcastle for the Patriotic Festival. We arrived late in the afternoon and while they were very busy the desk clerks greeted us with smiles and quickly got us checked in. We really appreciated the parking garage and the fact that we didn't have to drag all of our things a long distance to reach our room. Once we got to our room we were very pleased. The room and the bathroom were ... Read more
from Caldwell, Ohio
Submitted on 19-06-2016
We had a wonderful stay at Best Western Plus Sandcastle Beachfront! When we arrived, the front desk was very helpful and checked us in promptly. The ladies were very helpful ,if/when we had any questions throughout our stay. Our room on the 9th floor was perfect and our view of the ocean spectacular! Room was very clean and tidy! The housekeepers did an excellent job keeping our room cleaned up and looking fresh our entire stay! Veronica went above and beyond! We Thank You! We did laundry halfw... Read more
from Centreville, United States
Submitted on 20-06-2016
We stay at the Best Western Sandcastle every year when we go to Virginia Beach, and year after year it is a consistent value. The front desk folks are always pleasant. Parking is usually easy and the lobby area is comfortable. The coffee machine in the lobby is nice for grabbing a beverage either for the way up to the room or on the way out to walk with. The included full breakfast always beats the continental breakfast options at other hotels. Sheets and towels were all clean, no issues wi... Read more
from PA
Submitted on 20-06-2016
The hotel is at a great location and has everything you need will be staying there again. Love the balconies and right out the door onto the beach. like the shops too. The front desk was so helpful in printing us maps and recommending places for us
from Webster, New York
Submitted on 22-06-2016
We just returned from a stay at this property on Friday. Everything about it was wonderful. The hot breakfast was delicious every morning with plenty of choices. We loved the gift shop and bike rental shop attached to the property and your walk right out the door to the boardwalk and ocean was fantastic. Our view of the ocean from our 4th floor balcony was amazing. Housekeeping did such a wonderful job tidying our room and the beds were extremely comfortable. When we first got to our ro... Read more
from
Submitted on 22-06-2016
Loved our trip and will definitely be back! The view was amazing and it was so nice to be so close to the ocean. Staff was great and willing to help with anything they could, but we did experience a few problems. First I will say check in was absolute chaos. We had a 45 minute wait to check in because there were only two people working the front desk, when one got frazzled from an aggravated customer and walked out. During our check in they asked for the rest of our payment (which we had alrea... Read more
from Mahanoy City, Pennsylvania
Submitted on 28-06-2016
This hotel is very nice, good location and a true value. The desk clerk was very nice upon arrival. The room was great, decorated nicely and clean. We were close to the conference rooms where the complementary breakfast was served, down the hall from the exercise room and the pool. Right on the oceanfront and a small Italian restaurant on the premises. Lobby is very spacious and complementary coffee and tea all day. We did have a bit of problem with the pass code for the wi-fi as we arrived ... Read more
from Elizabeth, United States
Submitted on 29-06-2016
I enjoyed my stay here as I have in the past. I did not enjoy the breakfast though. Outside of that I had a great time. They would get a better a review if they had a better breakfast buffet with real scrambled eggs and some pancake, waffles & French toast. and offered outside seating as an option
from Horseheads, New York
Submitted on 30-06-2016
The location is really great and the views are amazing! My husband and I stayed with our 2 kids aged 4 and 6 in a 2 queen bed room. I cant count how many times we all got stubbed toes from the bathroom door opening up into the sink area. There was no room to spread out whatsoever. The breakfast had many choices but we were disappointed with the quality. We would have been happy with pancakes or a waffle choice. We were reluctant to take the breakfast to our room since the dining hall was s... Read more
from Goshen, KY USA
Submitted on 30-06-2016
We really enjoyed our stay here. The staff was nice and accommodating. Our first night our a.c. unit was knocking really bad. We called the front desk and within about 30 minutes Al was knocking at our door with a brand new unit. He swapped the units and the rest of our stay was cool and quiet. The hotel was right by the pier and the small boardwalk amusement park but neither were loud. We were on the third floor and had a great view of the beautiful ocean. Breakfast was ok. Your typical contine... Read more
from United States
Submitted on 02-07-2016
I like Best Western hotels but this one did not meet my expectation. The hotel honored my request for higher floor though I did not enjoy the view because of the pier. Breakfast was good with variety to choose from.
from
Submitted on 03-07-2016
Awesome views, comfy beds, clean rooms! Very upscale and great service! Nice carpet, real granite shower and counter. Every room has beautiful ocean view. Wish the indoor pool was a little bigger. Good for family vacation! Nice little gym
from Frackville, Pennsylvania
Submitted on 04-07-2016
Great hotel with an excellent location. Room was very comfortable and clean. Food at breakfast was great. Friendly and helpful people work here. All additional attractions are in a walking distance. We plan to return next year.
from
Submitted on 05-07-2016
We traveled to Virginia Beach planning on staying with a relative. After arriving at the beach we decided to see if we could find a room. It was July 4 so we were a little skeptical. I found Best Western Sandcastle online and booked our room for the night. After seeing our room and how nice everything was we decided to stay an extra night! It is a fantastic place to say with great views. The staff has been wonderful also. We will definitely be coming back!
from Raleigh, North Carolina
Submitted on 05-07-2016
This is by far one of the best hotels we've ever had the pleasure of staying at. The hotel staff was very nice and courteous. They made sure that any request was fulfilled in a timely manner. The whole facility was very clean, and well kept. The location was perfectly in-between all the things VA beach has to offer, so driving wasn't an issue. everything was in walking distance. It's located right across the street from the amusement park. All in all, I give this hotel 3 thumbs up!!!!!!!!
from
Submitted on 05-07-2016
This was our second time staying at this hotel. It is perfectly situated on the beach, every room has an ocean view. The staff was very helpful with a quick check in and replacement of the remote control for the TV as my son needed to wind down after a long ride in the car. The location is right near the fishing pier if you fancy that. Two years ago the breakfast that was provided, had a bit more variety, than what was provided now. But, overall the stay was still a great experience and all... Read more
from
Submitted on 06-07-2016
I was very pleased with the way Charlene & Penny accommodated the needs and requests of our family. The customer service was great! It was a pleasant stay. The only thing we did not like was the smell of the suite. The room smelled like someone had previously smoked in the room. Of course this is not the hotel staff fault so I will not take away from the professional staff that I encountered during my stay. Everyone was very pleasant and friendly. I would recommend this hotel for the locatio... Read more
from Vinton, United States
Submitted on 06-07-2016
Great place ocean front to stay at the beach. Friendly staff, good food. Clean rooms, is access to parking and rooms. I would recommend this hotel to family and friends. Great for business or vacation time.
from
Submitted on 07-07-2016
I stayed in a standard room with an ocean view. Not a bad hotel for the activities around... walking on the pier, going to the kid's amusement park, or getting something quick at the convenience store located in the lobby. I loved the fact that the shower had a dispensing shampoo/conditioner and body was instead of the small hotel bottles.
from Dundee, New York
Submitted on 08-07-2016
We stayed here last year and went back again this year. The beach front location is great not as crowded. Pictures from our balcony. Staff is very friendly. Room had great views. They changed the breakfast set up. Staff there not really unorganized. Went to breakfast at 815 or so. Most of the containers empty. Had to ask staff . The staff was trying. By the time I waited in line the hot food it was empty again. I would stay again. NICE PLACE
from
Submitted on 10-07-2016
We stayed for three nights at this hotel and the stay was very nice. The hotel and the rooms were very clean and updated. The bathroom was small though. The hotel is in a great location. Compared to other hotels that I priced that had ocean view, this hotel was less expensive. It also had a nice deck area by the pool to relax.
from
Submitted on 12-07-2016
We stayed July 11-12 on our vacation. We were able to check in early 2 hours before check in time. When we unloading our car Alfonso came and helped unload and went to get a cart. He then went to the room with us and unloaded with a smile on his face. He was also very informative about the area. Everyone at the hotel was very friendly. The views from the hotel are great. Would definitely stay here again recommend to anyone.
from
Submitted on 12-07-2016
This hotel was nice, the lobby, and rooms have been all redone and up to date. The location is on point, everything is in walking distance. The breakfast was awesome till you bit down into a rotten apple, not happy at all! Then you go and buy some water and put in your fridge, to open it up and have a horrid smell come hit you in the face and smell up the whole room, which I complained about and baking soda was brought up right away! Then you go and get in the shower after a long day at the bea... Read more
from brooklyn,ct, United States
Submitted on 12-07-2016
staff is excellent hotel is very clean great full breakfast right on the beach close to shopping and aquarium fishing everything you need is really within waling distance. very nice indoor pool and full gym
from
Submitted on 13-07-2016
This was our first time staying here and it was amazing compared to other hotels that we've stayed at in Virginia Beach. In a very convenient area with shops nearby as well as right at the Pier and amusement park, All staff was super friendly, breakfast was good with a good variety of food choices, indoor pool and tanning deck was nice. Our room was beautiful!..full size fridge,comfortable beds,beautiful view of the beach and the pier from the balcony(as pictured),VERY CLEAN, awesome bathroom wi... Read more
from Harlan
Submitted on 13-07-2016
Our family's first trip to Virginia Beach and we love it!! This is the cleanest oceanfront hotel I have visited!! The staff were all courteous, helpful, and knowledgeable. We got excellent restaurant recommendations from them. So so clean and we were directly on the beach!! The housekeeping staff did a phenomenal job daily!! Super thanks to Maria and Karen for being so friendly and professional!! We even extended our stay at the last minute.... And Becca & Alivia at the front desk helped make th... Read more
from Bloomsburg, Pennsylvania
Submitted on 17-07-2016
We enjoyed our visit greatly at this very clean modern hotel. The staff was wonderful. They were always pleasant and helpful. They even called to be sure we didn't need anything. The breakfast was good. We enjoyed the fact that the staff greeted u every time they saw you.
from
Submitted on 17-07-2016
My family of 4 decided instead of our normal day trip to the beach we'd splurge and get a room for a night so we could spend the next day at the beach as well before driving home. We tried this one before aT another hotel and it was not a plesson experience. This trip was such a pleasant surprise! The staff members were all friendly and courteous. Our room was very clean and comfortable. It was a little small but we did not spend much down time in there other than to bathe and sleep (I'll take... Read more
from Philadelphia, Pennsylvania
Submitted on 17-07-2016
My family and I stayed in the hotel from July 13-16, 2016. It was a very slow start since it rained the first day. In the second night it was still going slow. The hotel was wonderful. The breakfast was great and the front desk staff was really great. A bit expensive but overall it was a great stay. I was greatly impressed by Karen. She was such a great person. She was more than a housekeeper she was what made my stay super great. I'm in the hospitality business with another chain and I consider... Read more
from Richmond, United States
Submitted on 17-07-2016
The best location for fun on a budget. Love the indoor pool and exercise area. Even with rainy forecast you will enjoy your stay. Our room was cozy. We loved sitting out on the balcony in our outside living space. We took advantage of our microwave and had great family time out under the starlight.
from Lexington, Virginia
Submitted on 17-07-2016
This hotel was a very reasonable price for the summer season. All of the rooms are ocean front and have balconies. It is easily accessible to the boardwalk. They had fireworks on the beach on Sunday night which were easily seen from the balcony. There are several restaurants and local shops nearby the hotel. There is a parking garage at the hotel as well with access to up to the 5th floor which made bringing in luggage easy. The outside doors from the parking garage were supposed to be loc... Read more
from Winchester, Virginia
Submitted on 19-07-2016
All in all, not a bad hotel; just a few quirks it needs to work out. The hotel could use more elevators and a bigger pool for those who may want to take a break from the ocean but still enjoy the water. There was a massive crack in our toilet in room 312, so I highly recommend not getting this room. The bathroom was small and the sink was outside and in the actual room. However, the breakfast was good, beds were comfortable and clean, and the staff was nice and helpful. For those who are into fi... Read more
from Washington DC, District of Columbia
Submitted on 19-07-2016
Very nice hotel right on the beach. They have a parking garage which is a pretty tight squeeze so it's best to walk or ride the trolley if you are staying local. The rooms are a pretty decent size but the bathroom is my only complaint. Way too small!! The balcony is a good comfortable size with a great view of the pier and ocean. Overall, I would return to this property great staff and very good location.
from Greenville, North Carolina
Submitted on 19-07-2016
Stayed here the week of July 17th. The staff was great and always to my beck and call, room was clean and comfortable. Balcony was clean as well. I will come back again! Their renovations really give an uplift to the hotel. The hotel is close to the beach and right on the boardwalk. The room also comes with a microwave and refrigerator which is great for snacks. This hotel is worth staying at.
from
Submitted on 20-07-2016
We stayed this weekend and had an amazing experience. Friendly staff, clean room, accessible parking etc. We stayed in an oceanfront room and even saw the fireworks from our balcony! We had a little trouble with our room key but the staff went above and beyond to make sure we were taken care of. We will be back for sure.
from Indianapolis, Indiana
Submitted on 20-07-2016
We enjoyed our stay at this motel. The staff is very friendly and helpful. Kena with housekeeping is the best. She always had a smile on her face and a kind word every time we saw her. Wifi was a little slow at times. The elevators were slow but the hotel was packed. The location was nice and close to the beach and to all the attractions. We will visit here again .
from Bronx, New York
Submitted on 22-07-2016
The staff was phenomenol friendly and professional Shoutout to G Wilson and Jeannette Front desk always helpful Breakfast was good but it no longer had grits and biscuits The room was very comfortable and spacious Location is always perfect
from Front Royal, United States
Submitted on 22-07-2016
Really helpful staff, went out of their way to make our stay a great one. More than once we needed assistance and the staff was there to help right away. Our only complaint would be that the hallways were very warm and where you ate breakfast and the fan in the bathroom did not work that well and it was very hot and steamy. The free breakfast was really great, lots of variety. for all kinds of taste.
from WV
Submitted on 23-07-2016
This was the best Virginia Beach hotel we've ever stayed in and we've been going for years. The room was kept amazingly clean, and the breakfast every morning was more than sufficient. There is an Italian restaurant, ice cream shop, and gift shop attached to the hotel. The indoor pool is nice and the workout room overlooks the ocean. A few minor hiccups occurred during our stay. We were told in a phone call prior to our stay that our family's rooms would all be on the same floor, but they were... Read more
from Charlottesville, United States
Submitted on 26-07-2016
We have stayed here several times over the years. It is the best! They help you, clean rooms, all staff just wonderful. The location great!! Right at the Fishing Pier, the restaurants near are great. We love The Raven!! Also, at this Best Western, the new restaurant Ocean 14 was just super. Must try!!
from Warsaw, Poland
Submitted on 27-07-2016
The best characteristic of the hotel is the location, right on the beach. Also, both to the right and to the left on the beach, the beach was crowded. But in front of the hotel, it was significantly less. Every room has a view of the beach. The hotel is a high occupancy hotel, with a lot of traffic. They keep it clean, but it is somewhat worn. The staff were helpful, efficient, knowledgeable and pleasant. The breakfast was good.
from
Submitted on 27-07-2016
Was the best stay at a hotel in awhile everyone is friendly and very helpful.The staff is out of this world they do a great job at there jobs.Would stay here again when we visit.Keep up the good work!!!
from
Submitted on 27-07-2016
This hotel is in a great location and the ocean view was awesome, BUT the room was not that great. It is dirty and poorly maintained. For some reason we were were given a handicapped room. The bathroom was huge, but it was not clean or in good condition. The sink was tiny, had no counter space, and the pipes were exposed underneath. There was no place to put anything in the bathroom. The sink was one with a motion sensor so there was no way to control the flow or temperature of the water. ... Read more
from Stafford, Virginia
Submitted on 28-07-2016
The room was good beds were very comfortable and I loved the view and the location right in the middle of everything !! The staff was very friendly and the restaurant was nice. No complaints at all...
from
Submitted on 30-07-2016
The hotel was really nice and the staff were exceptionally nice, however I paid for ocean front and ended up with a side view this was not the fault of the hotel because I booked through Expedia I would probably stay here again but will make sure I get what I pay for also the breakfast was really nice and the rooms were very clean. Just don't book on line without double checking
from lititz, United States
Submitted on 30-07-2016
great staff great location view very clean hotel and room good breakfast The check in betty was very helpful and friendly We arrived at hotel the check in was very smooth Betty was great and we went up to our room and the view was amazing the woman who cleaned our room was extremely friendly and said if anything is not to your satisfaction let me know she waited outside the room for our response, All the staff at the hotel were friendly talking to us said if we neede... Read more
from Morgantown, United States
Submitted on 30-07-2016
Last year we stayed at this same property with my son and his wife and daughter. My granddaughter( who was 2 at the time) remembered vividly our last year's stay and that we stayed on 'floor number 5'. When we arrived for our stay this year we were assigned a room on the 7th floor. As busy as the staff was this year, they still filled our request and moved us to the 5th floor to satisfy my now 3year old granddaughter's memory. It sounds like a small thing but it made her happy memories of last ... Read more
from Charlotte, North Carolina
Submitted on 31-07-2016
Angie and her co-worker were very helpful and informative during the check in process. So far since check in, I am satisfied. We also had access to free parking, free wifi and free breakfast coupons. Tomorrow, my daughter will be excited to check out the pool.
from
Submitted on 31-07-2016
We have stayed at this hotel 3 times. The rooms are clean and comfortable. All three times we had a balcony and enjoyed the ocean views and breezes. Two times we were lucky to have access to parking on the same level as our room. This was very convenient. In the past we have enjoyed the continental breakfast but this year, we ended up going out and paying for breakfast. The selection of food was not as good as our previous visits and what should have been hot was room temperature at best.
from Chicago, Illinois
Submitted on 02-08-2016
I booked the Best Western Sandcastle for a one night business trip. I realize that this is the busy vacation season, but I paid $220 + tax for my stay. With that price, I thought the space would be decent. Reviews on here indicated that would be the case. Pros: Very friendly staff, nice lobby, clean room Cons: I was put in room 914...I should have known that it was going to be trouble when the receptionist gave me complex instructions to find the room. I have included pictures with this revie... Read more
from
Submitted on 03-08-2016
We arrive early the staff were exceptionally nice (Betty and Alivia) however I requested for ocean front and ended up with a side view it was not the hotel' fault since I booked through Expedia. This is the 3rd my family and stay at this hotel,and we will stay here again, but I'll make sure we get what we pay for. Breakfast was really good and the rooms were clean.
from virginia beach, United States
Submitted on 03-08-2016
We had black in the showers, slow drains in the bath and sink, toilet stopped working twice, lost electricity, roomed was small, a/c stopped working temporarily , and the treadmill did not work. Location was good though.
from
Submitted on 04-08-2016
I am an employee of Best Western so I am a little biased but I was thoroughly impressed with the hotel's atmosphere and amenities. Everything was excellent from our housekeeper Michelle to Alivia and Betty at the front desk, you all did wonderful!! And it was a pleasure to meet you! I loved our room location and the view we had! And the beds were quite comfortable. Also the location of the hotel was great for restaurants and both restaurants on site were absolutely fantastic. All in all one of m... Read more
from
Submitted on 06-08-2016
My husband and I have been going to Virginia Beach for some time now, and this was the first hotel we stayed at and the room was awesome. Our stay was on july 31st till August 04th. Employees at the front desk and house keeping were very friendly. We will definitely stay at this hotel again.
from Oley, Pennsylvania
Submitted on 06-08-2016
My daughter and I stayed one night at the Best Western Sand Castle because she was competing in the USA Gymnastics Level 9 Nationals Junior Olympics. The room was fairly clean but was extremely small and in need of updates. The setup of the room was strange, a large area of wasted space when you entered the room and the rest of the room was in tight corners. Even though the room had 2 double beds and technically could sleep 4 I would recommend no more than two people. The bathroom was small a... Read more
from Nancy, Kentucky
Submitted on 07-08-2016
The Hotel is located at the fishing pier which was nice we did a lot of fishing there. Breakfast is like a buffet had eggs ,Toast ,sausage ,. I was most impressed with the ones there who kept food bar full they were super nice and were always smiling.The room were clean and staff was friendly.Lot to do located did even have to drive if we didn't want to. Parking was tight .
from Annandale, United States
Submitted on 07-08-2016
Hotel is nicely located on the strip. Rooms are clean with great ocean views. Breakfast is free and is actually good tasting. Employees are very quick with any request and always greet you warmly with a smile.
from Chesterfield, United States
Submitted on 08-08-2016
Our room was 811 which is located directly across the hall (5 feet) from the Elevators and about 10 feet from the door of the stair case. As soon as the doors of the elevator opened upon arrival I knew we were in trouble being that we have a 5 month old baby boy. I made a comment to my wife about the location in which there was a worker that just happened to be in the elevator who replied "there's not much traffic on this floor." Nothing else was said and we just went about mini vacation. That ... Read more
from
Submitted on 10-08-2016
Stayed for only 1 night but wished we were able to stay longer. Hotel is located right on the beach close to the fishing pier. Our room was located at the end of the hall on the 8th floor and was huge. It had a full size fridge, microwave and sink to wash dishes in. The beds were very comfortable and bathroom big with two sinks. The view was amazing to watch the sunset and sunrise. The front desk staff were professional, courteous, and very efficient. Although check in 3:00 pm, they do provi... Read more
from Rixeyville, Virginia
Submitted on 11-08-2016
There was an error n my reservation (due 2 unclear info threw booking.com) the staff was able to help. They were kind, patient, very understanding & we're sure I was happy with the room. The was a problem with the TV, a awesome matience guy quickly came & fixed the problem & again so kind & friendly! Every employee we came n contact during our stay was jus the same- very friendly, understanding, kind & polite! They continuously helped with holding doors, elevator, & always had a friendly smile &... Read more
from
Submitted on 12-08-2016
So when I first arrived I was a little apprehensive about my room. It was really clean, it was decorated nicely, you could tell it had been remodeled, but it was pretty small, I didn't love the bathtub area, and I wish it had a sliding glass door or the balcony instead of just a window. That being said.... I am glad I stayed and would stay again in a heart beat! Everything was so clean and well kept. The front desk girls, our housekeeper Ms. Kena, the breakfast staff, and the maintenance men wer... Read more
from NYC, United States
Submitted on 12-08-2016
The hotel staff was very polite and professional. The one problem we faced was that the refrigerator was not cooling well it took a while to cool everything. The location is great not far from stores or restaurants and of course the beach. The room was small but cozy with an ocean front view.
from Lanham, Maryland, United States
Submitted on 14-08-2016
The front desk staff is very pleasant, the hotel is old (old elevator, narrow halls) but the rooms were nicely updated. Towards the quiet end of the boardwalk, so that made for a decent night's sleep.
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