Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

FINAL DAY: 10% Off Hotel or $100 Off Pkg

Best Western Plus Sandcastle Beachfront Hotel

Norfolk, VA, US (ORF)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 1541 reviews
This hotel is on the beach and convenient to Virginia Beach Convention Center and Virginia Aquarium and Marine Science Center.
Room & Rates

Deluxe Room, 2 Double Beds

2 Full Beds
Features a private furnished balcony

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Double Beds, Balcony, Partial Ocean View

2 Full Beds
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Balcony, Oceanfront

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Suite, 1 King Bed, Balcony, Oceanfront

1 King Bed
Furnished balcony with ocean views

Layout - Separate bedroom
Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Suite, 1 King Bed, Non Smoking, Oceanfront

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Balcony, Oceanfront

2 Queen Beds
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Queen Beds, Balcony, Oceanfront

2 Queen Beds
Furnished balcony with ocean views

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Deluxe Room, 2 Queen Beds, Oceanfront

2 Queen Beds
Features a private furnished balcony

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Standard Room, 2 Double Beds, Partial View

2 Full Beds
Features a private furnished balcony

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Room, 2 Queen Beds, Oceanfront

Deluxe Room, 2 Queen Beds, Oceanfront

2 Queen Beds
Features a private furnished balcony

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV, DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Standard Room, 2 Double Beds, Partial View

Standard Room, 2 Double Beds, Partial View

2 Full Beds
Features a private furnished balcony

Entertainment - Free WiFi, 37-inch LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, safe, and iron/ironing board; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Best Western Plus Sandcastle Beachfront Hotel
1307 Atlantic Ave, Virginia Beach, VA US 23451

Location

This beach hotel is within close proximity of Ocean Breeze Waterpark and Shipwreck Golf.

Resort Details

Be sure to enjoy recreational amenities including an indoor pool and a fitness facility. This hotel also features complimentary Wi-Fi access, gift shops/newsstands, and shopping on site. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of small meeting rooms and banquet facilities. Free self parking is available onsite, and additional parking can be found nearby. Bicycle rentals are also available on site.

Accommodation Details

Make yourself at home in one of the 147 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private furnished balconies where you can take in ocean and beach views. 37-Inch LCD televisions with cable programming provide entertainment, while complimentary Wi-Fi access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Restaurants, Lounges & Bars

Grab a bite at one of the hotel`s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Pools & Spas

  • Seasonally Heated Indoor Swimming Pool
  • Children`s Pool

Nearby

  • Ocean Breeze Water Park is 5 miles away.
  • Busch Gardens Theme Park is 30 miles away.
  • The preferred airport for Best Western Plus Sandcastle Beachfront Hotel is Norfolk, VA (ORF-Norfolk Intl.) - 21.6 km / 13.4 mi.

IMPORTANT INFORMATION

  • Children 11 years old and younger stay free when occupying the parent or guardian`s room, using existing bedding.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway bed fee: USD $10 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Complimentary Coffee
  • Elevator / Lift
  • Fireplace in Lobby
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Indoor Pool
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Shopping
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1541 reviews
from Keeling, Virginia
Submitted on 22-05-2016
The Staff, room and overall stay was great. We've stayed there several years ago but this time was by far the best. I will recommend this Hotel to anyone planning a Va Beach stay. The Continental breakfast area is much larger and the Gym overlooking the Atlantic was awesome.
from Charlotte, North Carolina
Submitted on 23-05-2016
My children and I had an awesome time during spring break (March 2016). It was our first visit to Virginia Beach and we enjoyed the ocean view from our balcony. The beach and boardwalk was clean. There were family friendly activities and shopping in walking distance of the hotel. Not too mention nearby restaurants and shopping at major retail stores in little or less than 10 minutes. The hotel was clean and the staff was very welcoming and accommodating. We look forward to booking our hotel acco... Read more
from
Submitted on 24-05-2016
My boyfriend and I enjoyed our stay for the most part. Easy to check in, friendly staff, nice room (not large but big enough for 2 people), good view of the ocean. The included breakfast was pretty terrible (everything was dry and tasteless) with the exception of the sausage links. The coffee in the room was awful - even with cream and sugar. The hallways are super narrow - not a deal breaker but awkward at times. Didn't use the pool or gym but those looked nice. Easy trip from the room to the p... Read more
from Unionville, United States
Submitted on 24-05-2016
Loved the place. The people were helpful and friendly...coffee 24/7..right on the beach. comfortable bed. cleaning staff were awesome and the breakfast was really good! Terrific home away from home. Room was clean....can't say enough good things about Best Western Sandcastle Beachfront.
from
Submitted on 24-05-2016
We were not please with the fact there were no restaurants on premises as promised, no bar as stated in ads, no room service. Picture of motel was old which still showed the best GREEK restaurant in town (Ammos). The restaurant is still in town, Google it for great food and service. This restaurant was a primary reason for choosing this motel, we had stayed here years ago, but will not stay again. Advertising for this motel is wrong. Call the motel and ask questions if you have any expectat... Read more
from Houston,TX, United States
Submitted on 04-06-2016
Great location, great staff, great parking,.. it's an older hotel with the normal issues associated with an older building but we did not experience any problems. Air conditioner worked great, rooms were clean, new TV, in room refrig. worked great. Ironing board came in handy after air travel.
from Columbia, United States
Submitted on 05-06-2016
Very clean hotel! Lobby is very spaciuos and staff attentive and courteous! Bathrooms are little small but otherwise rooms nice. Hot breakfast was good generally speaking, coffee in lobby was better than what was in breakfast area however.
from San Diego, California
Submitted on 06-06-2016
If you are looking for a great place to stay in virginia beach, the Best Western Sand Castle is the place to stay. The hotel is beautiful, facing the ocean. The rooms are clean & quiet. my room was clean, spacious with an access to the pier. The staff was very professional, accommodating, and positive especially Betty & Alivia, everyone was welcoming and service oriented making my stay great. they had great customer service with beautiful smile.
from
Submitted on 06-06-2016
Maura at the front desk was great. She was very helpful in getting the right type of room. Love the location. Wish there were more king beds available. Parking is across the street. Wish the pool was oceanside.
from Chesapeake, Virginia
Submitted on 07-06-2016
While I live in the area my friends and I decided to make it a girls weekend and stayed at the Best Western Plus Sandcastle for the Patriotic Festival. We arrived late in the afternoon and while they were very busy the desk clerks greeted us with smiles and quickly got us checked in. We really appreciated the parking garage and the fact that we didn't have to drag all of our things a long distance to reach our room. Once we got to our room we were very pleased. The room and the bathroom were ... Read more
from Caldwell, Ohio
Submitted on 19-06-2016
We had a wonderful stay at Best Western Plus Sandcastle Beachfront! When we arrived, the front desk was very helpful and checked us in promptly. The ladies were very helpful ,if/when we had any questions throughout our stay. Our room on the 9th floor was perfect and our view of the ocean spectacular! Room was very clean and tidy! The housekeepers did an excellent job keeping our room cleaned up and looking fresh our entire stay! Veronica went above and beyond! We Thank You! We did laundry halfw... Read more
from Centreville, United States
Submitted on 20-06-2016
We stay at the Best Western Sandcastle every year when we go to Virginia Beach, and year after year it is a consistent value. The front desk folks are always pleasant. Parking is usually easy and the lobby area is comfortable. The coffee machine in the lobby is nice for grabbing a beverage either for the way up to the room or on the way out to walk with. The included full breakfast always beats the continental breakfast options at other hotels. Sheets and towels were all clean, no issues wi... Read more
from PA
Submitted on 20-06-2016
The hotel is at a great location and has everything you need will be staying there again. Love the balconies and right out the door onto the beach. like the shops too. The front desk was so helpful in printing us maps and recommending places for us
from Webster, New York
Submitted on 22-06-2016
We just returned from a stay at this property on Friday. Everything about it was wonderful. The hot breakfast was delicious every morning with plenty of choices. We loved the gift shop and bike rental shop attached to the property and your walk right out the door to the boardwalk and ocean was fantastic. Our view of the ocean from our 4th floor balcony was amazing. Housekeeping did such a wonderful job tidying our room and the beds were extremely comfortable. When we first got to our ro... Read more
from
Submitted on 22-06-2016
Loved our trip and will definitely be back! The view was amazing and it was so nice to be so close to the ocean. Staff was great and willing to help with anything they could, but we did experience a few problems. First I will say check in was absolute chaos. We had a 45 minute wait to check in because there were only two people working the front desk, when one got frazzled from an aggravated customer and walked out. During our check in they asked for the rest of our payment (which we had alrea... Read more
from Mahanoy City, Pennsylvania
Submitted on 28-06-2016
This hotel is very nice, good location and a true value. The desk clerk was very nice upon arrival. The room was great, decorated nicely and clean. We were close to the conference rooms where the complementary breakfast was served, down the hall from the exercise room and the pool. Right on the oceanfront and a small Italian restaurant on the premises. Lobby is very spacious and complementary coffee and tea all day. We did have a bit of problem with the pass code for the wi-fi as we arrived ... Read more
from Elizabeth, United States
Submitted on 29-06-2016
I enjoyed my stay here as I have in the past. I did not enjoy the breakfast though. Outside of that I had a great time. They would get a better a review if they had a better breakfast buffet with real scrambled eggs and some pancake, waffles & French toast. and offered outside seating as an option
from Horseheads, New York
Submitted on 30-06-2016
The location is really great and the views are amazing! My husband and I stayed with our 2 kids aged 4 and 6 in a 2 queen bed room. I cant count how many times we all got stubbed toes from the bathroom door opening up into the sink area. There was no room to spread out whatsoever. The breakfast had many choices but we were disappointed with the quality. We would have been happy with pancakes or a waffle choice. We were reluctant to take the breakfast to our room since the dining hall was s... Read more
from Goshen, KY USA
Submitted on 30-06-2016
We really enjoyed our stay here. The staff was nice and accommodating. Our first night our a.c. unit was knocking really bad. We called the front desk and within about 30 minutes Al was knocking at our door with a brand new unit. He swapped the units and the rest of our stay was cool and quiet. The hotel was right by the pier and the small boardwalk amusement park but neither were loud. We were on the third floor and had a great view of the beautiful ocean. Breakfast was ok. Your typical contine... Read more
from United States
Submitted on 02-07-2016
I like Best Western hotels but this one did not meet my expectation. The hotel honored my request for higher floor though I did not enjoy the view because of the pier. Breakfast was good with variety to choose from.
from
Submitted on 03-07-2016
Awesome views, comfy beds, clean rooms! Very upscale and great service! Nice carpet, real granite shower and counter. Every room has beautiful ocean view. Wish the indoor pool was a little bigger. Good for family vacation! Nice little gym
from Frackville, Pennsylvania
Submitted on 04-07-2016
Great hotel with an excellent location. Room was very comfortable and clean. Food at breakfast was great. Friendly and helpful people work here. All additional attractions are in a walking distance. We plan to return next year.
from
Submitted on 05-07-2016
We traveled to Virginia Beach planning on staying with a relative. After arriving at the beach we decided to see if we could find a room. It was July 4 so we were a little skeptical. I found Best Western Sandcastle online and booked our room for the night. After seeing our room and how nice everything was we decided to stay an extra night! It is a fantastic place to say with great views. The staff has been wonderful also. We will definitely be coming back!
from Raleigh, North Carolina
Submitted on 05-07-2016
This is by far one of the best hotels we've ever had the pleasure of staying at. The hotel staff was very nice and courteous. They made sure that any request was fulfilled in a timely manner. The whole facility was very clean, and well kept. The location was perfectly in-between all the things VA beach has to offer, so driving wasn't an issue. everything was in walking distance. It's located right across the street from the amusement park. All in all, I give this hotel 3 thumbs up!!!!!!!!
from
Submitted on 05-07-2016
This was our second time staying at this hotel. It is perfectly situated on the beach, every room has an ocean view. The staff was very helpful with a quick check in and replacement of the remote control for the TV as my son needed to wind down after a long ride in the car. The location is right near the fishing pier if you fancy that. Two years ago the breakfast that was provided, had a bit more variety, than what was provided now. But, overall the stay was still a great experience and all... Read more
from
Submitted on 06-07-2016
I was very pleased with the way Charlene & Penny accommodated the needs and requests of our family. The customer service was great! It was a pleasant stay. The only thing we did not like was the smell of the suite. The room smelled like someone had previously smoked in the room. Of course this is not the hotel staff fault so I will not take away from the professional staff that I encountered during my stay. Everyone was very pleasant and friendly. I would recommend this hotel for the locatio... Read more
from Vinton, United States
Submitted on 06-07-2016
Great place ocean front to stay at the beach. Friendly staff, good food. Clean rooms, is access to parking and rooms. I would recommend this hotel to family and friends. Great for business or vacation time.
from
Submitted on 07-07-2016
I stayed in a standard room with an ocean view. Not a bad hotel for the activities around... walking on the pier, going to the kid's amusement park, or getting something quick at the convenience store located in the lobby. I loved the fact that the shower had a dispensing shampoo/conditioner and body was instead of the small hotel bottles.
from Dundee, New York
Submitted on 08-07-2016
We stayed here last year and went back again this year. The beach front location is great not as crowded. Pictures from our balcony. Staff is very friendly. Room had great views. They changed the breakfast set up. Staff there not really unorganized. Went to breakfast at 815 or so. Most of the containers empty. Had to ask staff . The staff was trying. By the time I waited in line the hot food it was empty again. I would stay again. NICE PLACE
from
Submitted on 10-07-2016
We stayed for three nights at this hotel and the stay was very nice. The hotel and the rooms were very clean and updated. The bathroom was small though. The hotel is in a great location. Compared to other hotels that I priced that had ocean view, this hotel was less expensive. It also had a nice deck area by the pool to relax.
from
Submitted on 12-07-2016
We stayed July 11-12 on our vacation. We were able to check in early 2 hours before check in time. When we unloading our car Alfonso came and helped unload and went to get a cart. He then went to the room with us and unloaded with a smile on his face. He was also very informative about the area. Everyone at the hotel was very friendly. The views from the hotel are great. Would definitely stay here again recommend to anyone.
from
Submitted on 12-07-2016
This hotel was nice, the lobby, and rooms have been all redone and up to date. The location is on point, everything is in walking distance. The breakfast was awesome till you bit down into a rotten apple, not happy at all! Then you go and buy some water and put in your fridge, to open it up and have a horrid smell come hit you in the face and smell up the whole room, which I complained about and baking soda was brought up right away! Then you go and get in the shower after a long day at the bea... Read more
from brooklyn,ct, United States
Submitted on 12-07-2016
staff is excellent hotel is very clean great full breakfast right on the beach close to shopping and aquarium fishing everything you need is really within waling distance. very nice indoor pool and full gym
from
Submitted on 13-07-2016
This was our first time staying here and it was amazing compared to other hotels that we've stayed at in Virginia Beach. In a very convenient area with shops nearby as well as right at the Pier and amusement park, All staff was super friendly, breakfast was good with a good variety of food choices, indoor pool and tanning deck was nice. Our room was beautiful!..full size fridge,comfortable beds,beautiful view of the beach and the pier from the balcony(as pictured),VERY CLEAN, awesome bathroom wi... Read more
from Harlan
Submitted on 13-07-2016
Our family's first trip to Virginia Beach and we love it!! This is the cleanest oceanfront hotel I have visited!! The staff were all courteous, helpful, and knowledgeable. We got excellent restaurant recommendations from them. So so clean and we were directly on the beach!! The housekeeping staff did a phenomenal job daily!! Super thanks to Maria and Karen for being so friendly and professional!! We even extended our stay at the last minute.... And Becca & Alivia at the front desk helped make th... Read more
from Bloomsburg, Pennsylvania
Submitted on 17-07-2016
We enjoyed our visit greatly at this very clean modern hotel. The staff was wonderful. They were always pleasant and helpful. They even called to be sure we didn't need anything. The breakfast was good. We enjoyed the fact that the staff greeted u every time they saw you.
from
Submitted on 17-07-2016
My family of 4 decided instead of our normal day trip to the beach we'd splurge and get a room for a night so we could spend the next day at the beach as well before driving home. We tried this one before aT another hotel and it was not a plesson experience. This trip was such a pleasant surprise! The staff members were all friendly and courteous. Our room was very clean and comfortable. It was a little small but we did not spend much down time in there other than to bathe and sleep (I'll take... Read more
from Philadelphia, Pennsylvania
Submitted on 17-07-2016
My family and I stayed in the hotel from July 13-16, 2016. It was a very slow start since it rained the first day. In the second night it was still going slow. The hotel was wonderful. The breakfast was great and the front desk staff was really great. A bit expensive but overall it was a great stay. I was greatly impressed by Karen. She was such a great person. She was more than a housekeeper she was what made my stay super great. I'm in the hospitality business with another chain and I consider... Read more
from Richmond, United States
Submitted on 17-07-2016
The best location for fun on a budget. Love the indoor pool and exercise area. Even with rainy forecast you will enjoy your stay. Our room was cozy. We loved sitting out on the balcony in our outside living space. We took advantage of our microwave and had great family time out under the starlight.
from Lexington, Virginia
Submitted on 17-07-2016
This hotel was a very reasonable price for the summer season. All of the rooms are ocean front and have balconies. It is easily accessible to the boardwalk. They had fireworks on the beach on Sunday night which were easily seen from the balcony. There are several restaurants and local shops nearby the hotel. There is a parking garage at the hotel as well with access to up to the 5th floor which made bringing in luggage easy. The outside doors from the parking garage were supposed to be loc... Read more
from Winchester, Virginia
Submitted on 19-07-2016
All in all, not a bad hotel; just a few quirks it needs to work out. The hotel could use more elevators and a bigger pool for those who may want to take a break from the ocean but still enjoy the water. There was a massive crack in our toilet in room 312, so I highly recommend not getting this room. The bathroom was small and the sink was outside and in the actual room. However, the breakfast was good, beds were comfortable and clean, and the staff was nice and helpful. For those who are into fi... Read more
from Washington DC, District of Columbia
Submitted on 19-07-2016
Very nice hotel right on the beach. They have a parking garage which is a pretty tight squeeze so it's best to walk or ride the trolley if you are staying local. The rooms are a pretty decent size but the bathroom is my only complaint. Way too small!! The balcony is a good comfortable size with a great view of the pier and ocean. Overall, I would return to this property great staff and very good location.
from Greenville, North Carolina
Submitted on 19-07-2016
Stayed here the week of July 17th. The staff was great and always to my beck and call, room was clean and comfortable. Balcony was clean as well. I will come back again! Their renovations really give an uplift to the hotel. The hotel is close to the beach and right on the boardwalk. The room also comes with a microwave and refrigerator which is great for snacks. This hotel is worth staying at.
from
Submitted on 20-07-2016
We stayed this weekend and had an amazing experience. Friendly staff, clean room, accessible parking etc. We stayed in an oceanfront room and even saw the fireworks from our balcony! We had a little trouble with our room key but the staff went above and beyond to make sure we were taken care of. We will be back for sure.
from Indianapolis, Indiana
Submitted on 20-07-2016
We enjoyed our stay at this motel. The staff is very friendly and helpful. Kena with housekeeping is the best. She always had a smile on her face and a kind word every time we saw her. Wifi was a little slow at times. The elevators were slow but the hotel was packed. The location was nice and close to the beach and to all the attractions. We will visit here again .
from Bronx, New York
Submitted on 22-07-2016
The staff was phenomenol friendly and professional Shoutout to G Wilson and Jeannette Front desk always helpful Breakfast was good but it no longer had grits and biscuits The room was very comfortable and spacious Location is always perfect
from Front Royal, United States
Submitted on 22-07-2016
Really helpful staff, went out of their way to make our stay a great one. More than once we needed assistance and the staff was there to help right away. Our only complaint would be that the hallways were very warm and where you ate breakfast and the fan in the bathroom did not work that well and it was very hot and steamy. The free breakfast was really great, lots of variety. for all kinds of taste.
from WV
Submitted on 23-07-2016
This was the best Virginia Beach hotel we've ever stayed in and we've been going for years. The room was kept amazingly clean, and the breakfast every morning was more than sufficient. There is an Italian restaurant, ice cream shop, and gift shop attached to the hotel. The indoor pool is nice and the workout room overlooks the ocean. A few minor hiccups occurred during our stay. We were told in a phone call prior to our stay that our family's rooms would all be on the same floor, but they were... Read more
from Charlottesville, United States
Submitted on 26-07-2016
We have stayed here several times over the years. It is the best! They help you, clean rooms, all staff just wonderful. The location great!! Right at the Fishing Pier, the restaurants near are great. We love The Raven!! Also, at this Best Western, the new restaurant Ocean 14 was just super. Must try!!
from Warsaw, Poland
Submitted on 27-07-2016
The best characteristic of the hotel is the location, right on the beach. Also, both to the right and to the left on the beach, the beach was crowded. But in front of the hotel, it was significantly less. Every room has a view of the beach. The hotel is a high occupancy hotel, with a lot of traffic. They keep it clean, but it is somewhat worn. The staff were helpful, efficient, knowledgeable and pleasant. The breakfast was good.
from
Submitted on 27-07-2016
Was the best stay at a hotel in awhile everyone is friendly and very helpful.The staff is out of this world they do a great job at there jobs.Would stay here again when we visit.Keep up the good work!!!
from
Submitted on 27-07-2016
This hotel is in a great location and the ocean view was awesome, BUT the room was not that great. It is dirty and poorly maintained. For some reason we were were given a handicapped room. The bathroom was huge, but it was not clean or in good condition. The sink was tiny, had no counter space, and the pipes were exposed underneath. There was no place to put anything in the bathroom. The sink was one with a motion sensor so there was no way to control the flow or temperature of the water. ... Read more
from Stafford, Virginia
Submitted on 28-07-2016
The room was good beds were very comfortable and I loved the view and the location right in the middle of everything !! The staff was very friendly and the restaurant was nice. No complaints at all...
from
Submitted on 30-07-2016
The hotel was really nice and the staff were exceptionally nice, however I paid for ocean front and ended up with a side view this was not the fault of the hotel because I booked through Expedia I would probably stay here again but will make sure I get what I pay for also the breakfast was really nice and the rooms were very clean. Just don't book on line without double checking
from lititz, United States
Submitted on 30-07-2016
great staff great location view very clean hotel and room good breakfast The check in betty was very helpful and friendly We arrived at hotel the check in was very smooth Betty was great and we went up to our room and the view was amazing the woman who cleaned our room was extremely friendly and said if anything is not to your satisfaction let me know she waited outside the room for our response, All the staff at the hotel were friendly talking to us said if we neede... Read more
from Morgantown, United States
Submitted on 30-07-2016
Last year we stayed at this same property with my son and his wife and daughter. My granddaughter( who was 2 at the time) remembered vividly our last year's stay and that we stayed on 'floor number 5'. When we arrived for our stay this year we were assigned a room on the 7th floor. As busy as the staff was this year, they still filled our request and moved us to the 5th floor to satisfy my now 3year old granddaughter's memory. It sounds like a small thing but it made her happy memories of last ... Read more
from Charlotte, North Carolina
Submitted on 31-07-2016
Angie and her co-worker were very helpful and informative during the check in process. So far since check in, I am satisfied. We also had access to free parking, free wifi and free breakfast coupons. Tomorrow, my daughter will be excited to check out the pool.
from
Submitted on 31-07-2016
We have stayed at this hotel 3 times. The rooms are clean and comfortable. All three times we had a balcony and enjoyed the ocean views and breezes. Two times we were lucky to have access to parking on the same level as our room. This was very convenient. In the past we have enjoyed the continental breakfast but this year, we ended up going out and paying for breakfast. The selection of food was not as good as our previous visits and what should have been hot was room temperature at best.
from Chicago, Illinois
Submitted on 02-08-2016
I booked the Best Western Sandcastle for a one night business trip. I realize that this is the busy vacation season, but I paid $220 + tax for my stay. With that price, I thought the space would be decent. Reviews on here indicated that would be the case. Pros: Very friendly staff, nice lobby, clean room Cons: I was put in room 914...I should have known that it was going to be trouble when the receptionist gave me complex instructions to find the room. I have included pictures with this revie... Read more
from
Submitted on 03-08-2016
We arrive early the staff were exceptionally nice (Betty and Alivia) however I requested for ocean front and ended up with a side view it was not the hotel' fault since I booked through Expedia. This is the 3rd my family and stay at this hotel,and we will stay here again, but I'll make sure we get what we pay for. Breakfast was really good and the rooms were clean.
from virginia beach, United States
Submitted on 03-08-2016
We had black in the showers, slow drains in the bath and sink, toilet stopped working twice, lost electricity, roomed was small, a/c stopped working temporarily , and the treadmill did not work. Location was good though.
from
Submitted on 04-08-2016
I am an employee of Best Western so I am a little biased but I was thoroughly impressed with the hotel's atmosphere and amenities. Everything was excellent from our housekeeper Michelle to Alivia and Betty at the front desk, you all did wonderful!! And it was a pleasure to meet you! I loved our room location and the view we had! And the beds were quite comfortable. Also the location of the hotel was great for restaurants and both restaurants on site were absolutely fantastic. All in all one of m... Read more
from
Submitted on 06-08-2016
My husband and I have been going to Virginia Beach for some time now, and this was the first hotel we stayed at and the room was awesome. Our stay was on july 31st till August 04th. Employees at the front desk and house keeping were very friendly. We will definitely stay at this hotel again.
from Oley, Pennsylvania
Submitted on 06-08-2016
My daughter and I stayed one night at the Best Western Sand Castle because she was competing in the USA Gymnastics Level 9 Nationals Junior Olympics. The room was fairly clean but was extremely small and in need of updates. The setup of the room was strange, a large area of wasted space when you entered the room and the rest of the room was in tight corners. Even though the room had 2 double beds and technically could sleep 4 I would recommend no more than two people. The bathroom was small a... Read more
from Nancy, Kentucky
Submitted on 07-08-2016
The Hotel is located at the fishing pier which was nice we did a lot of fishing there. Breakfast is like a buffet had eggs ,Toast ,sausage ,. I was most impressed with the ones there who kept food bar full they were super nice and were always smiling.The room were clean and staff was friendly.Lot to do located did even have to drive if we didn't want to. Parking was tight .
from Annandale, United States
Submitted on 07-08-2016
Hotel is nicely located on the strip. Rooms are clean with great ocean views. Breakfast is free and is actually good tasting. Employees are very quick with any request and always greet you warmly with a smile.
from Chesterfield, United States
Submitted on 08-08-2016
Our room was 811 which is located directly across the hall (5 feet) from the Elevators and about 10 feet from the door of the stair case. As soon as the doors of the elevator opened upon arrival I knew we were in trouble being that we have a 5 month old baby boy. I made a comment to my wife about the location in which there was a worker that just happened to be in the elevator who replied "there's not much traffic on this floor." Nothing else was said and we just went about mini vacation. That ... Read more
from
Submitted on 10-08-2016
Stayed for only 1 night but wished we were able to stay longer. Hotel is located right on the beach close to the fishing pier. Our room was located at the end of the hall on the 8th floor and was huge. It had a full size fridge, microwave and sink to wash dishes in. The beds were very comfortable and bathroom big with two sinks. The view was amazing to watch the sunset and sunrise. The front desk staff were professional, courteous, and very efficient. Although check in 3:00 pm, they do provi... Read more
from Rixeyville, Virginia
Submitted on 11-08-2016
There was an error n my reservation (due 2 unclear info threw booking.com) the staff was able to help. They were kind, patient, very understanding & we're sure I was happy with the room. The was a problem with the TV, a awesome matience guy quickly came & fixed the problem & again so kind & friendly! Every employee we came n contact during our stay was jus the same- very friendly, understanding, kind & polite! They continuously helped with holding doors, elevator, & always had a friendly smile &... Read more
from
Submitted on 12-08-2016
So when I first arrived I was a little apprehensive about my room. It was really clean, it was decorated nicely, you could tell it had been remodeled, but it was pretty small, I didn't love the bathtub area, and I wish it had a sliding glass door or the balcony instead of just a window. That being said.... I am glad I stayed and would stay again in a heart beat! Everything was so clean and well kept. The front desk girls, our housekeeper Ms. Kena, the breakfast staff, and the maintenance men wer... Read more
from NYC, United States
Submitted on 12-08-2016
The hotel staff was very polite and professional. The one problem we faced was that the refrigerator was not cooling well it took a while to cool everything. The location is great not far from stores or restaurants and of course the beach. The room was small but cozy with an ocean front view.
from Lanham, Maryland, United States
Submitted on 14-08-2016
The front desk staff is very pleasant, the hotel is old (old elevator, narrow halls) but the rooms were nicely updated. Towards the quiet end of the boardwalk, so that made for a decent night's sleep.
from Kincardine
Submitted on 05-09-2016
We stayed here a few years ago on a motorcycle trip and enjoyed it so much we are going back! The location is convenient; the rooms and amenities were clean, comfortable, and appropriate; the breakfast was good and the staff helpful and polite. We are looking forward to a relaxing stay on the beach and a great view from the balcony. Many Thanks to Stephanie for her help over the phone!
from reistersown, United States
Submitted on 05-09-2016
While staying at the sandcastle best western, tropical storm Hermoine hit. Water came through the door and A/C unit. When we called for a late check out, the staff was extremely unfriendly stating that we should have requested during check-in and that they would not be giving it to us. I will go out of my way to stay at other hotels in the area.
from Detroit, United States
Submitted on 05-09-2016
The room was spacious. Hotel was right on the beach which was what we wanted. We participated in the half-marathon and the hotel was one mile from the start and the finish was right outside hotel. Perfect location. A little on the pricey side though ~ almost $400/night is pretty steep.
from Oregon
Submitted on 06-09-2016
Moldy floors, impolite front desk, bad smell in rooms, moldy bathroom, a dump. The location is excellent, right on the beach, but do not stay at this hotel. I suspect the face lift in the lobby is to mask serious foundational issues. You can smell the mold through the new carpets.
from
Submitted on 08-09-2016
We stayed for 3 nights right after Labor Day. We paid $104 per night. We were on the fourth floor and the parking garage was very handy. It is an older motel, the hallways are narrow and our room was small. The bathroom was very small and the tub didn't drain properly. The room was reasonably clean although the window was very streaky and cloudy. I even tried to clean it but it may be that a salt mist from the ocean makes it hard to clean. The balcony was nice to watch the ocean, the surfers, an... Read more
from Longview, Washington
Submitted on 08-09-2016
Full on oceanfront room was perfect even when the weather was not. Nicely re-done rooms with updated decor. Huge,deep oversized bath tub was perfect after our half marathon that finished in front of the hotel.
from Warfield, United States
Submitted on 08-09-2016
Nice and friendly staff. Room was clean and very nicely decorated. My SUV was to tall for the garage. Hotel had secondary parking to accommodate my vehicle. As usual, Best Western offers quality lodging and a reasonable price.
from virginia beach, United States
Submitted on 08-09-2016
My Husband and I Have Stayed Here Every Labor Day Weekend For The Past 6 Years And We Have Been Very Happy With Our Experiences Every Year! If Your Coming To Virginia Beach And You Want A Great Place To Stay, You Should Stay HERE!!
from Altoona, Pennsylvania
Submitted on 09-09-2016
We stay here for a long weekend every summer, they have over the years made many improvements to this hotel, probably the best was becoming a best western affiliate. Rooms are clean, beds are comfortable, it is the end of the season so it does show minimal wear and tear, but they seem to be very good about keeping the property up. Balconies are a little small.
from Suffolk, Virginia
Submitted on 11-09-2016
Stayed for a few days for a self getaway. I did the reservation with Best Western itself and was mislead about the type of room / hotel I was getting. Upon check in I was extremely disappointed to find out I was reserved for a room in a run down 2 story hotel from the 70s costing $130+ a night. The view was of a parking garage. I expressed my issues and was quickly upgraded to the oceanfront side hotel for $75 more a night. The oceanfront side is not new but newer and more secure as the rooms ar... Read more
from Poughkeepsie, New York
Submitted on 12-09-2016
We stayed at this location last year and returned this year. We have no intention of returning on our next trip to Virginia Beach. While we understand that due to the recent storm there were some issues, the fact that the carpet in our room directly adjacent to the bed remained soaking wet for the entire week was ridiculous. We were told by front desk that if we had water in the room upon our arrival to call down and they would send maintenance up with some type of drying device. Our carpet was ... Read more
from
Submitted on 12-09-2016
Hotel was very dingy and dated with dark corridors. Room was average and clean and the bed was comfortable. Based on other reviews we asked for a room away from the elevator. Little did we know... it would not matter where our room was. The walls must be paper thin because we could hear everything that went on in the hall and in the rooms on either side of us.
from
Submitted on 13-09-2016
We just came back from vacation the week of August 28, 2016. Great Location with wonderful ocean front view. Room was a little small, but clean. Hot Buffet breakfast served every morning (scrambled eggs, cheese omlet, either sausage or bacon, and either waffles or french toast, cereals, yogurt bar, bagels, danishes, etc). Hotel staff was very friendly everywhere we went in the hotel. I wish there were ice machines on every floor but it wasn't bad to go down a floor or two to get ice. Free ... Read more
from Norfolk, United States
Submitted on 14-09-2016
I always have a wonderful stay at this property. I really enjoyed the finalized location for the breakfast room on the 2nd floor facing the water. It was one of many highlights I enjoy visiting this hotel :)
from Kenilworth, New Jersey, United States
Submitted on 19-09-2016
We have been going to over 6 years now and as usual we so enjoyed our visit again to the best Western Sandcastle hotel. Againn the staff was very helpful and friendly. Everytime we asked about a good place to eat they would spend the time to check out on the computer for us and print directions . Moving the breakfast area to the second floor was a plus. The breakfast is so much better. A special thank you to Penny and Betty at the front desk for all their help. We will be going again next ... Read more
from Kenilworth, New Jersey, United States
Submitted on 19-09-2016
Had another great trip thanks to the service and and staff at the Best Western Sandcastle . Penny and Betty were very helpful with getting us directions and recommending restaurants. We have already made reservations for next year at checkout and can't wait for our yearly trip to Virignia. we have been going for 6 years. moving the breakfast area to the second floor and having Best Western handle it is a plus. The breakfast was so much better . only problem was having our handicap rm on the ... Read more
from
Submitted on 20-09-2016
This is a very difficult review to write, since I gave it a ‚??poor‚?? rating with it being truly a very excellent hotel, up until check out. I will explain my reasons for this later in my review. Upon entering our room, we discovered about 10-20 mosquitoes on the walls and ceiling of the room, which my wife promptly killed. We brought this to the desk clerk‚??s attention and she inspected the room with us. She felt that a previous guest may have left the balcony door open overnight. This could ... Read more
from Cumberland, Maryland
Submitted on 20-09-2016
room was very nice everything u want to do is around hotel lady that cleaned room was very nice and Brittney at desk was very helpful ocean front room is wonderful free breakfast was so nice and good when we need directions for somewhere they looked it up and printed it out for us
from Flemington, New Jersey
Submitted on 20-09-2016
A fairly priced conveniently located hotel with a staff willing to please. Va Beach is a perfect family vacation spot with wide range of eating spots. We look forward to returning next year. Take advantage of the many educational events and experiences such the aquarium and dolphin cruise.
from Heathsville, Virginia
Submitted on 21-09-2016
Upon arrival I was very impressed; beautiful, upscale lobby. On the walk to our room, I noticed how dirty the carpet was, a broken up chip and other debris. As soon as we opened the door to our room, our first thought was how odd the layout was. The bathroom was huge, but the sink stood by itself (absolutely no room whatsoever for a toothbrush or any other cosmetic item). I couldn't believe there wasn't a hair dryer in the room! The room was clean, except for a crusty booger over the bathroom li... Read more
from
Submitted on 21-09-2016
An older hotel that's kept clean, freshly painted with a nice staff. Rooms are a little small as a older place would be. A small price to pay for a good location. The attached restaurants stink and need a good going over. They are not part of the hotel per say, but they need to kick it up a couple notches. Parking garage is ok. The only issue with Va beach, is Va beach. After you leave the main beach block, its dead and pretty gritty. The taxes are high on everything and there is no big capitol ... Read more
from Waldorf, Maryland
Submitted on 22-09-2016
I loved this quaint hotel. Shower/Shampoo dispensers in shower. Front desk sweet/helpful. Maintenance guy removed hair out of tub & w/o me asking replaced door latch. Breakfast greatū???ū??ĺū??Įū???ū??ĺ‚?§Ôł?ū??Ļū???ū???ū??ĺ
from
Submitted on 22-09-2016
We stayed in Room 905. It was Awesome. Great view of the ocean and the pier. Watched an amazing moon rise and a beautiful sunrise while we were there. The restaurant downstairs was great with live music at night and great happy hour prices
from Trenton, NJ
Submitted on 25-09-2016
Well, my Trip Advisor folks very rarely let me down. However, this time they did. I read all the reviews before I booked this hotel and I expected MUCH more. Folks, this is an "old and tired" hotel. From the outward appearance, to the narrow parking garage, to the dingy hallways, the the VERY slow elevators, to the "cafeteria" looking restaurant and the free breakfast located in a conference room, this place is just old. Mind you, the staff was helpful, but even great staff can't get me pas... Read more
from sinking spring, United States
Submitted on 25-09-2016
The employees went out of there way to make us feel welcome. We were there during a tropical storm & even though they were battling water problems, the staff was always friendly and courteous. Everyday when we came out of our room ,the cleaning girl said hello ,how are we doing ;when she cleaned our room , she did a very good job. The employees at the check in counter were very helpful about where to eat and places to go.We enjoyed our visit even though the weather was bad.
from
Submitted on 27-09-2016
My fiancé and I decided last minute to come down to VA Beach for a little alone time on a quiet Tuesday night! We had no idea where we were going to stay so we stopped by Best Western to check prices when we met ANGIE BRYANT, I actually made my mind up right then that I was going to stay here after I had a wonderful talk with her, she is extremely sweet and polite and was helpful with more then I could thank her for! She made our stay one to remember and if she isn't the manager already then sh... Read more
from Manfield, United States
Submitted on 27-09-2016
This was a very pleasant hotel with nice staff, clean rooms and wonderful access to the beach and pier and surrounding shops. I would recommend this hotel to anyone wishing to plan a trip to VA Beach! We did not use the pool, but peeked in and thought it was neat and clean. Breakfast was very good and the staff kept everything filled and hot. The beach shop below had a nice assortment of beach toys, clothes and apparel for the whole family.
from Roanoke, Virginia
Submitted on 28-09-2016
Our experience from the time we pulled into the parking lot until when we checked out was great. The staff made us feel welcome. (Betty, Olivia, Shaun, Vanessa) The location is perfect. One morning we watched dolphins from our balcony. You are in walking distance to great food or you can order food to be delivered. Roma's delivered hot and good food. We have stayed there numerous times over the years and have never been disappointed. We plan on returning in the spring.
from Roanoke Rapids, North Carolina
Submitted on 28-09-2016
Everything was just wonderful!!!!! Jan and Betty does a great job of getting us ready for the trip. This is our third year of visiting as a churh family. Thanks to the other staff for doing a wonderful job.
from Louisville, Kentucky
Submitted on 29-09-2016
Excellently time. Hotel staff was fantastic Would definitely stay again. Only issue only one elevator working. The hotel is old had some places in the room but overall was great. Housekeeping was great. Thank you all for a wonderful time
from Kettering
Submitted on 30-09-2016
I have always heard that Virginia Beach is a great place to vacation. Finally this past week we had a chance to spend a night. Well this hotel turned out so great that we stayed an extra night and will go back again next year. The room was most comfortable and the staff treated us as owners. It was great stay
from harrisburg pa
Submitted on 01-10-2016
Quite pleased with our experience...we had an ocean view king size room with refrigerator, microwave and coffee maker. WIFI was free but rather slow. This hotel has two restaurants. The Italian one was empty and we should have realized why. Meatball subs were ok. The second night we tried Pier 14 and although the menu was rather limited, the service was good and the food great. All hotel staff were extremely friendly and eager to help. Also was pleased to get parking in their parking gara... Read more
from Virginia Beach, Virginia
Submitted on 02-10-2016
i have stayed at the Sandcastle Hotel for the last 10 Neptune Festivals. The hotel is always clean and the staff is friendly and willing to help with any request. The only complaint is the that the elevators always seem to be broken.
from Charlottesville, Virginia
Submitted on 02-10-2016
Location can't be beaten! +On the beach and next to the boardwalk and pier. +Grassy area between hotel & beach +Adjacent to walking & Bike paths +Lots of restaurants and shopping within walking distance +Room overlooking ocean for dramatic sunrises +Comfortable beds +Generous supply of fluffy white towels -Corridors & elevators were dirty Three stars=average rating. An economical hotel. The beds were comfortable and the room had all we needed. Loved the view from our 5th floor room. Brittan... Read more
from
Submitted on 02-10-2016
With this hotel you're paying for the direct ocean view and boardwalk location. But... it's an older building with low ceilings, noisy inefficient a/c units, small bathrooms, and subpar breakfast. Most employees friendly and helpful. While there, one of the two passenger elevators was out of service (we were told it had been for weeks) but maintenance and cleaning crews used that elevator as well, causing long waits, even though we then found out a service elevator was also available.
from salisbury, United States
Submitted on 02-10-2016
was impressed with oceans 14 restaurant's food. the cheese stake sub was the best ive ever had and im 44. the bartender took care of us very well and the location right on the boardwalk was nice too.;
from Williamsburg, United States
Submitted on 03-10-2016
Stayed for the Neptune Festival! This hotel is a great location right next to the pier and the live bands were playing on grass below. We could either enjoy the breeze & music or close the door and have silence. We were delighted to be able to watch several pods of dolphins jumping in the ocean one morning as we sat on our patio having coffee. Free covered parking & free hot breakfast and two well stocked gift shops adjacent to lobby. Only downside was the room was a little small/ narrower t... Read more
from Roanoke, Virginia
Submitted on 07-10-2016
After 3 years of visiting this hotel we are finally done hoping it will get better. The first year we had a blast and very favorable memories, but now it's turning into a low budget motel at $300 a night. Elevator broken numerous visits that were months apart from each other. Breakfast is give or take, you never know... Better off eating at a local breakfast place. This visit we used our points for a room and was given a small, dirty, hot and stuffy room. We got refused the king bed I reserv... Read more
from
Submitted on 07-10-2016
Should put a little more effort into the amenities, but overall it was not a bad stay. Room was good, elevators were horrendous for slow season. All in all I would recommend this hotel again and definitely stay
from Joppa, United States
Submitted on 07-10-2016
Facility is outdated. Staff are all young. Room had a large hole in the door to the outside balcony where there used to be a dead bolt causing cold air to constantly seep into the room. Coffee pot was there, but only one coffee pod and no creamer or sugar supplied. A couple of beetles were found in the room flying around. Breakfast was marginal. Sausage floating in grease. Eggs appeared to be sitting out for awhile. Muffins looked like you just opened up a box of Little Debbies. When ... Read more
from Joppa, MD
Submitted on 07-10-2016
Hotel had some cosmetic upgrades, but they were not enough to complete the facelift that is needed. The carpets smelled musty, lobby furniture was tired and worn out. Breakfast was NOT hot, except for the sausages. Eggs and waffles were all cold - the butter didn't melt on them. The danishes and muffins were not appetizing. We went to Dunkin Donuts instead. Website advertised $84 but we were charged $140 - NOT A GOOD VALUE for the money. We won't be back to this chain.
from Buena Vista, Virginia
Submitted on 12-10-2016
The staff was very helpful, and friendly; especially the housekeeping ladies. We enjoyed our stay very much, and look forward to returning. Great location with ocean front views and easy access to beach and boardwalk. Enjoyed a great meal at on site the Italian Restaurant. There is also a Bar/Restaurant located in the building as well.
from New York, United States
Submitted on 17-10-2016
The room and view were beautiful. The restaurants were good, tasty food and drinks for a decent price and the staff couldn't have been more friendly and helpful. It was smooth everyday! We will be back!
from
Submitted on 19-10-2016
When we got into the hotel, nice main areas and great location on the beach, quite centrally located. The tarnish came when we ended up in a converted utility room on the roof that we had to climb a flight of stairs to get to from the top floor. Stay away from room 914 The room wasnt bad just uninspiring with no balcony and very little view. What turned this from 2 to 3 stars is the hotel restaurant. A casual affair that offered some great fare, albeit a bit pricey. The Sandcastle has mostly it... Read more
from New Hampshire
Submitted on 26-10-2016
We visited in early October so the area was a little more quiet. I had requested early check in (on a monday) and when we arrived our room was not ready so we were given a parking pass and told by the front desk personnel we would receive a call to let us know when our room was ready, we were never called. I would have rather been told that the room was not going to be ready early. But we made the best of it and walked the boardwalk and stopped in a few shops. Our room was on the 9th floor, it w... Read more
from United States
Submitted on 28-10-2016
We greatly enjoyed our stay at Best Western and enjoyed our ocean view room overlooking the boardwalk. The staff were courteous and friendly. The accommodations were comfortable. Thank for making our trip enjoyable.
from Laneview, VA, United States
Submitted on 31-10-2016
The Best Western Plus Sandcastle Beachfront Hotel in Virginia Beach is one of the areas best bargains. From the excellent staff to a simply outstanding location, where all rooms overlook the beach and Atlantic Ocean. it will be our "go to" place when we visit Virginia Beach in the future. The room was clean, though with a somewhat small bath, but then, one doesn't go to Virginia Beach to stay in the room! There is a great buffet breakfast, Oceans 14 Restaurant attached to the hotel is new an... Read more
from Lynchburg, Virginia
Submitted on 03-11-2016
I had another trip to VB for family related reasons and thought I would give the Best Western Sandcastle my business again as I have been very happy & pleased with the value of the hotel in the past. Once again I have rave reviews and positive experiences with this hotel. It is and has been clean everywhere including the Bathroom & Lobby areas which is key to me as a traveler. The breakfast area changed since my last visit (now on the 2nd floor versus a neighboring restaurant) but the kids a... Read more
from
Submitted on 04-11-2016
My husband and I checked in on evening of Nov. 3. The ladies at the reception were accommodating friendly and quick. They told us about the on site facilities and local area so we could explore. Hotel is located right on boardwalk in middle of action but stay was quiet and restful. The room was very comfortable. In the morning, we ate breakfast that came with the room which was full of options for picky me and my picky toddler. We met Jim and his staff Edward, Nadarius, and Maria. They we... Read more
from Minneapolis, United States
Submitted on 04-11-2016
Everything about the hotel was great, particularly the staff in the breakfast area. They were so friendly, happy, and genuinely concerned that everyone enjoyed the breakfast. I had only one issue. But it was a big one. The street was closed on the last Saturday in October. There was a 10k run / Halloween parade. I wasn't told the street would be closed when I made the reservation. I wasn't told when I checked in. I wasn't told at any time. On Saturday, I drove my rental car down to th... Read more
from Richmond, United States
Submitted on 06-11-2016
I sincerely believe that new employees who are in training for any level of management should have to work at this location for at least a week. This way they can see the way things should really be done. It is a rare thing to find such efficient and courteous employees. The way that they treat their guest one would think that every employee there gets commission on each and every booked room. Thank you for such a splendid stay.
from Richmond, Virginia
Submitted on 07-11-2016
We checked in on Saturday evening. The staff was extremely fun and friendly. Helpful with finding restaurant recommendations. We had an excellent room, convienent to the elevator and parking and of course the view was spectacular. I would definitely recommend and stay again. The staff and the hotel was great.
from Woodbridge, Virginia
Submitted on 13-11-2016
Stayed a couple nights in November at this hotel on the beach. Great location on the boardwalk near the 14th Street pier and amusement park on Atlantic Avenue. Virginia Beach Veterans Day Parade staged outside hotel so great location for viewing parade. (Staff did excellent job of notifying about street closures.) Hotel shows its age but also has a number of updates - wifi, electronic room locks. Attached 5-level parking garage is convenient with entries directly into hotel room corridors near e... Read more
from Kentwood, Michigan
Submitted on 15-11-2016
As usual, I give this location a 100% grading. As my previous review stated on this location in June 2016, you will not be sorry you stayed here. All staff,were very professional, rooms are up to date in decor, clean and a very good breakfast buffet. Pricing is very reasonable for the same types of other hotels. I wish you sweet dreams at this location.
from Falling Waters, West Virginia
Submitted on 18-11-2016
This is an older motel but convenient for what we wanted to do, and places we wanted to visit. Our room was somewhat small, especially the bathroom. Staff was friendly and helpful and the motel was clean.
from Nags Head, North Carolina
Submitted on 18-11-2016
My fiancé and I selected this hotel as the "go to" hotel for out of town guests for our wedding; we also stayed there. From the first moment we spoke with Jan and encountered many staff members, it was evident this was the place to stay to feel welcome! The rooms were comfortable, Oceans 14 was a great gathering place, and the location of the hotel was spot on. Cannot impress enough how kind and helpful the staff was!
from Benidoleig, Spain
Submitted on 23-11-2016
Staff very attentive, and beds very comfy. There were plenty of options for breakfast including hot food on the buffet counter. One thing though, the corridors are very very cold. We also got stuck in the elevator which was a first.
from killin
Submitted on 23-11-2016
Outward appearance, good. Reception staff good. Room tired, no hot water, poor air con. Breakfast very poor worst of the several B/W we stayed in on this trip. The adjoining restaurant was not what I would expect in a B/W hotel. More like a bar diner and not a very good one at that. Staff not very attentive. Not only was this poorest quality B/W we stayed in it was also the most expensive. I will not return here unless I hear it has had a make over.
from
Submitted on 24-11-2016
We checked into this hotel with no problems, the room was nice and clean. The only problem we had was at the bar with service. We waited a long time for someone to help us there. The pool was nice for the kids because it was heated and indoor. Pretty good visit. I would recommend this hotel to others.
from Virginia Beach
Submitted on 27-11-2016
I was greeted by the front desk girls (Angie and Brittany) with smiles. I was staying in a 1 bedroom, no balcony and they wanted me to make sure I was alright without the balcony before going all the way up to the 9th floor and getting upset. I was perfectly fine without it, just wanted to sleep:) I go up to my room and a man was up there waiting for me at the end of the hall and introduced himself as Alfonzo the maintenance/electrician. He told me the heat wasn't working in that room and I was ... Read more
from
Submitted on 27-11-2016
We enjoyed our stay so much we stayed an extra day. Booked two rooms, both had beach view. Indoor pool was great, the breakfast buffet was fantastic!! Staff is best I have ever seen, very friendly, very helpful, always smiling and ready to help with any needs. I have to give a special thanks to Delvon at the front desk. He helped us out a couple times and made us feel like we were the only people in the hotel, great man!! Thank you Delvon, you helped make our Thanksgiving weekend even better!... Read more
from Lexington Park, Maryland
Submitted on 27-11-2016
My favorite part of my stay was my ocean view and immediate access to the ocean/boardwalk. I could hear the ocean from my room even with the patio door closed. I was able to enjoy the holiday lights from my room and I had easy access to walk up and down the boardwalk- fantastic! The staff was friendly, delightful and helpful. Negatives: * Returned to room one afternoon to a bad odor in my room and outside my doorway/hallway. Others in my area had issues as well. It was immediately attended to.... Read more
from Chesapeake, Virginia
Submitted on 30-11-2016
With this review, BW reservations for this location is about to increase tremendously. The owner should send me a check. Nevertheless, before my stay at this BW I had rejected them as one of the worst based on past experiences at two other BWs (South Carolina and Newport News, VA). Even though they are independently owned and operated, I said "no more". But desperate times called for desperate measures so my family member and I made reservations for three days. I can not state enough how th... Read more
from Washington DC, District of Columbia
Submitted on 30-11-2016
Average Hotel room decor, clean rooms but very small, particularly the sink/vanity was smallest possible and outside the restroom at the entrance of room in a very minimal type setup in very small area giving a very cheap look. One elevator was broken permanently and there was only one more so day times we had to wait long and packed with people experience. Good thing is balcony with ocean view. Kitchen guys were filling stuff quickly during breakfast.
from Silver Spring, Maryland
Submitted on 03-12-2016
I found the room to be clean and spacious. The staff was friendly and professional. The environment was overall enjoyable and a pleasant break from the work week. I would return to this hotel again for my next visit.
from
Submitted on 03-12-2016
Had our Xmas party here everything and everyone wonderful. Rooms were clean. Hope to book next year.Angie was great.The breakfast was great. A real breakfast. Staff were readily available to help. Xmas parade came in front of resort. Resort was on ocean
from Yorktown, United States
Submitted on 03-12-2016
We always stay at this hotel when we vacation at VA Beach. This stay was great except for the new breakfast. The old restaurant that served breakfast was GREAT but now they have this new company and the food was horrible. Over salted sausage, fake eggs and juice from concentrate that had so much sugar it was unbearable. We are there once and decided to eat breakfast somewhere else the rest of our stay. Besides that, the room had some upkeep issues but nothing too horrible.
from
Submitted on 04-12-2016
This was the cleanest hotel ever. Super location right by the pier. Every staff member was extremely kind and helpful. Everything you might need is available on the premises. Betty and Olivia had the answer to all my questions. Breakfast buffet was beyond what any hotel usually offers. My room was beautiful and so clean. The view from the balcony made the end of my day perfect.
from Stovall, North Carolina
Submitted on 04-12-2016
Ok I been coming up there for awhile. An the people at the front desk is really helpful an very nice. With the respect. I like the hotel. The room I be in is always clean an neat. I always get the handicap room I like that cause it benefits my wife. Every time I come there the people at the front desk remember me an I no them. It just at good time we have up there so I look for coming up there again. Thanks for everything you all do to make it happen. An the remodeling looks good.
TOP