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Hilton Garden Inn Chesapeake Suffolk

Newport News, VA, US (PHF)

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Based on 410 reviews
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Hilton Garden Inn Chesapeake Suffolk
5921 Harbour View Blvd, Suffolk, VA US 23435

The Hilton Garden Inn Chesapeake/Suffolk hotel in Virginia offers features designed with you in mind:* 135 Evolution guest rooms including 41 suites* All hotel guest rooms feature the self -adjusting Garden Sleep System? beds* Fresh cozy duvets with crisp linens* 32" high-definition flat screen television* Microwave, refrigerator and coffee maker in every room* Indoor swimming pool and Jacuzzi®* Fitness center featuring the latest in cardio and weight training equipment* Stay Fit Kits® for in room fitnessThe Hilton Garden Inn Chesapeake/Suffolk hotel in Virginia gives you all of the conveniences of your office with all of the comforts of home:* Complimentary 24-hour business center* Complimentary color laser printer and copy machine in business center* Complimentary wireless Internet throughout the hotel* Secure remote printing to the business center* Spacious work desk with Ergonomic Herman Miller Desk ChairsAt the Hilton Garden Inn Chesapeake/Suffolk hotel in Virginia, you can always have a healthy snack, sweet treat, cold beverage or treat yourself to something tasty from our on site restaurant.* Great American Grill® Restaurant features American cuisine for lunch and dinner* A freshly prepared cooked to order breakfast served daily* Evening Room Service available daily* Pavilion Lounge features cocktails and a full bar* 24-hour Pavilion Pantry® features snacks, beverages and microwavable itemsThe Hilton Garden Inn Chesapeake/Suffolk hotel in Virginia makes events and meetings your place to shine. Leave the details to us:* Over 4000 square feet of flexible meeting space* 3600 square foot ballroom is perfect for large events* Complimentary high-speed and wireless Internet* Hotel Meeting specialists to handle all of the details* Welcoming environment for Corporate Meetings, Wedding guests, Family reunions and Sports groupsThe Hilton Garden Inn Chesapeake/Suffolk hotel in Virginia is in the heart of Harbour View Commerce Park which offers great shopping, dining, and entertainment and easy access to local corporations and area attractions:* Easy access to Joint Forces Command, Boeing, Lockheed Martin, Northrop Grumman, SAIC and Bridgeway Commerce Park* Harbour View area features Harbour View Grand Cinema, Bon Secours Health Systems and Sentara Medical Centers, Kohl's, Bed Bath and Beyond, Wal-Mart Supercenter, Applebee's and River Stone Chop House* Area Attractions include the Virginia Beach Oceanfront, Jamestown Settlement, Downtown Norfolk, Colonial Williamsburg, Busch Gardens and the Virginia Aquarium and Marine Science CenterIf you are traveling for business or leisure, the Hilton Garden Inn Suffolk/Chesapeake hotel in Virginia has everything you need to have a productive and pleasurable stay.Experience the Hilton Garden Inn Chesapeake/Suffolk hotel.***** Everything. Right where you need it.® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 410 reviews
from Plainfield nj
Submitted on 12-05-2016
The rooms were clean service was good location was good the breakfest staff was the best the menus were great the hotel staff was great the beds were a little bit hard and the pillows were to soft but still a great hotel
from Macon Georgia
Submitted on 13-05-2016
During this particular stay at Hilton Garden Inn, Suffolk Virginia, unfortunately it was a very negative experience. The room was extremely dirty and for the entire week of my stay in the room situation wasn't really addressed appropriately.
from Toledo, Ohio
Submitted on 16-05-2016
This hotel was very clean, staff was helpful and courteous. The breakfast was delicious and the wait staff very efficient. The price was reasonable and the quality high which made it a great value. We will stay here again on our next visit. We would stay
from Zanesville, Ohio
Submitted on 19-05-2016
Reservation lady extremely friendly. Hotel in prime location, near shopping and multiple dining options. Rooms large and inviting, quiet at night. Complimentary wifi weak. Overall, excellent place to stay!
from Newark, Delaware
Submitted on 25-05-2016
The cleanliness of the room needs to improve. Shower curtain needs to be replaced, and the walls need cleaning. Staff was incredibly nice & very helpful. Very nice hotel!!! The bed was amazingly comfortable.
from Reading, Pennsylvania
Submitted on 01-06-2016
I was in town for a wedding and chose this hotel because of it's convenient location and value. Being able to checkin and select a room online prior to arrival was nice. My 5th floor room (508) was clean, quiet and well appointed. During my stay the A/C in the gym and pool area was not working so both were like a sauna. Because if this I didn't use these amenities which I had planned to do. But I'm sure the problem was being addressed since there was a sign posted. Overall a pleasant stay. I wou... Read more
from Suffolk, Virginia
Submitted on 01-06-2016
I don't think I'll stay there again. The first time I stayed the staff forgot to lean the bathroom. They gave a another room and the staff left dirty rags in the room. It smelled like some in the hall and elevator.
from Harrisonburg, Virginia
Submitted on 02-06-2016
The bed was extremely comfortable, love the adjustable mattress. Friendly staff always smiling. Entire place was nice and clean. Great location. Very quiet during the night. Spacious rooms. We enjoyed our stay
from Concord, Ohio, United States
Submitted on 02-06-2016
Hotel is clean and staff provides good service. Please note that all of the beds have air mattresses. We didn't realize this since we weren't notified when we checked in. Beds were rock hard and could have been adjusted to be more comfortable. Felt like I was sleeping on the floor.
Submitted on 03-06-2016
Very presentable front lobby, there is fruit infused drinking water! HOWEVER, there are two seating areas; one has extremely soiled furniture, which is unacceptable. It seems like they put all the bad furniture in that one spot! Staff is friendly. The room was clean and smelled good. However, it's BYOB, bring your own bed. I can pretty much sleep anywhere, but this bed was too much for me to handle. The sheets felt like they were starched and the pillows look so fluffy, but they go completely fl... Read more
from Winston Salem, North Carolina
Submitted on 10-06-2016
Great Stay! Very Clean and quiet. The pool and whirlpool were also very nice. The staff was very nice and professional. I will definitely stay here again if in the area. I will also recommend to others.
from Potomac, Maryland
Submitted on 11-06-2016
Granddaughters graduation was so special and the service at Hilton Garden Inn for the breakfast was great. They made her feel like a queen. Very special day for all of us. Hilton Garden Inn has always been our favorite hotel in the Area
from Virginia Beach, Virginia
Submitted on 14-06-2016
Beautiful hotel and great staff, but the bed was terrible. The bed was awful, I repeat! I did not get a good nights rest at all. The bed was to firm. There is a knob on the side of the bed to adjust the firmness of the bed. I adjusted it to make it less firm, but is was still not good. The damage was already done to my body. Ugh!!! I woke up hurting all over. Other than that, the hotel was great.
from Chester, Virginia, Usa
Submitted on 16-06-2016
I really love this hotel. The hotel is beautiful and the staff is wonderful. I stay there often enough that they recognize me and always treatment me wonderful. I love the location which is near restaurants and shopping but not too close that its too much of a busy area.
from Athens, Ohio
Submitted on 20-06-2016
We plan to stay here again while visiting family in Portsmouth. The hotel was clean and attractive, and the staff were super helpful. The only negative was the complimentary internet service, which was sometimes useless.
from Jacksonville, Florida
Submitted on 28-06-2016
This is a great venue location. Great place for out of town guess to stay. Accessible/near all major shopping and restaurant. The staff was very pleasant and attentive. Thank Hilton Garden Inn, Suffolk Virginia
from Raleigh, North Carolina
Submitted on 29-06-2016
s very clean also. My rooms was cancelled due to credit card issue but I did not receive a call , no voicemail left or email sent but staff found me two rooms on separate floors then the price was enter wrong and took awhile to check in and same thing when I checked out 1 room price had to be corrected but the staff was very nice and got it all worked out.
from Suffolk, Virginia
Submitted on 29-06-2016
The hotel is clean and the people are friendly. The restaurant staff are amazing. BUT, unfortunately the front desk staff are not the stars of this establishment. First let me say that I am a gold member and use Hilton brand hotels often. I booked online for a double-points stay. Upon arriving, I THOUGHT that I was being checked in. I should have been suspicious when I could not log into WiFi the standard process of using my room number and last name....but, who would have thought. When i... Read more
from Saratoga Springs, New York
Submitted on 01-07-2016
Staff are so kind courteous and helpful I felt safe and comfortable during my stay. The only things I didn't expect was the jacuzzi tub was broken even after letting the front desk know. (my entire stay 4 nights) And I asked for an extra pillow and was told they were full and ran out. And the bathroom sink was dripping onto the floor and Noone came to fix it after calling and walking to desk. The chair in my room had signs or wear but all in all I would definitely with a little better rate retur... Read more
from Fort Riley, United States
Submitted on 01-07-2016
Hilton Garden Inn is always what I expect, consistently clean and comfortable, and this property is no exception. If you are a HH Diamond member, ensure the front desk understands all your benefits. The breakfast was excellent. The standard WiFi as a little slow.
from Holbrook, New York
Submitted on 04-07-2016
They set aside rooms for us. When we got there we were met by a friendly host who took care of our needs. My sister required a handicap room, it was perfect. The venue was centrally located for all of activities.
from Lansing, United States
Submitted on 04-07-2016
The entire staff was excellent, service great. I really wish there were some different pillows. The feather pillows are horrible, had to grab the two pillows from the couch just to keep my head supported. Really.. wider choice in pillows needed.
from Louisville, Kentucky
Submitted on 05-07-2016
Rooms are dark with old dark carpet that looks dirty. Hallways are old and look dirty with awful carpeting. The staff were very good but couldn't change the basics of the hotel. The hotel needs a complete makeover.
from Suffolk, United States
Submitted on 06-07-2016
The beds here are hard as a brick despite their "adjustable comfort level" branding. I tried adjusting it to the softest setting multiple times and it was still hard. I complained multiple times and was ignored each time. I would not recommend this hotel to anyone.
from Pasadena, MD
Submitted on 08-07-2016
Omelette swede best ever. Great breakfast. Great bed. Adequately sized rooms. Microwave and small fridge, nice desk. Plenty of usefully placed outlets. Sufficient lighting. Nice bathroom. Great closet, iron, and ironing board. Adequate TV. SLOW INTERNET!
from Snow Hill, United States
Submitted on 08-07-2016
I have never had a bad experience staying at this Hilton. The whole staff greets you with a smile and a hello no matter who they are or where they are at on the premises. The entrance is very clean and inviting.
Submitted on 14-07-2016
Meets the expectations of a HILTON traveler. The hotel was nicely decorated and appeared well maintained . The rooms were clean and comfortable. The breakfast was good. BUT ... the best part of our stay was Erica, at the Front Desk!!! We were having detour issues based on a protest blocking traffic on our route. I called the Hotel, Erica answered and went above and beyond to get Us to the Hotel quickly and safely.
from Hollywood
Submitted on 15-07-2016
Nice and clean lobby. Friendly staff. Quiet hotel. Rooms nice size with comfortable beds and clean. Easy to find in a nice area. Everything around looks newly developed. Plenty of restaurants and shopping near by.
from Danville, United States
Submitted on 15-07-2016
This room in Suffolk/Chesapeake VA was very spacious, clean, and tastefully decorated, but the bed was HORRIBLY uncomfortable. Changing the dial on the Dial-Comfort bed did nothing to make the bed softer at all. My husband and I stayed awake on a brick-hard bed all night. We had previous stays at an HGI in NC and MD and had the same experience, so it seems to be a chain problem. Until Hilton changes to a different mattress, I will not spend any more money staying in their hotels, which I am ... Read more
from East Chicago, United States
Submitted on 15-07-2016
Couldn't have asked for anything better, appreciated that it was in a central spot and everything that was needed was right at my fingertips. The staff was very nice and helpful also it was great to have laundry facilities because we had been on the road for a while
from Springfield, Virginia
Submitted on 17-07-2016
The hotel staff was very accommodating during checkout and when we decided to stay one additional day. The hotel SAP was very accommodating during check out and when we decided to stay one additional day. The rooms are clean the price was good. Overall it was a good value for the time we spent there.
from Chesapeake, Virginia
Submitted on 18-07-2016
TIM the hotel manager goes above and beyond to ensure your stay there is pleasant. Prompt check inn, restaurant food was delicious. Mike from the kitchen always prepares delicious entrées. The staff are very friendly and helpful, they go out of there way to make you feel at home.
from Pensacola, Florida
Submitted on 20-07-2016
I checked in online and my keys were waiting for me at the front desk when I arrived shortly after midnight. After a long day of traveling, I just wanted a shower and to go to bed. The room was clean and the bed was extremely comfortable. I will stay again if I'm in the Chesapeake area again.
from Virginia Beach, Virginia
Submitted on 20-07-2016
This is a lovely Hilton Garden Inn. I don't know how old it is but it appears new and fresh and carefully maintained. It has plenty of parking, is nearby to some shopping and food options, and is quiet and peaceful. Rooms are lovely, snacks laid out, spacious hallways with plenty of elevators and well-appointed and clean rooms. I loved this hotel - I'd stay here again any time!
Submitted on 23-07-2016
The hotel was awesome. There was a wedding and we didn't hear any of the partying going on. The next day we had the buffet that was great. The guy bringing us coffee and taking away the dishes was all over it. He was very chipper and engaging. A great person in that position. Definitely recommend staying here.
from Ottawa, Canada
Submitted on 24-07-2016
I spent a few days at this hotel on a business trip. The grounds are clean and well maintained, with traffic noise at night. The lobby is modern HGI styling, looks nice. My room was clean and ready when I arrived in the afternoon, with an easy check-in by the welcoming staff. The hotel restaurant and bar are nice, offering the standard HGI menu choices. I did have a few issues with the hotel... First I am not a fan of the adjustable bed, mainly because nothing I did seemed to lower the "rock-... Read more
Submitted on 25-07-2016
This is an exceptional hotel. Enthusiastic staff, great food (outstanding crab cakes actually had a ton on crab in them!)in the restaurant (they have a great cook), clean rooms, small but sufficient gym, pool and spa. Cookies and lemon water in the afternoon and free coffee in the morning. Best hotel for the price I've ever stayed.
Submitted on 27-07-2016
Hotel is clean and service is great! The staff is friendly and helpful. I stay at this hotel every time I go to Virginia to see my boys. It's a convenient location and easy access to different places.
from Norfolk, United States
Submitted on 28-07-2016
I have stayed at this hotel before and was very disappointed with the condition of the hotel. It's clear the hotel has seen better day. On my stay it seemed to be a staffing issue and not able to keep up with the busy guests. The lobby was very untidy along with the floors being tracked up with dirt, juice and whatever else. I wish I could've been switched to another suite with a different bed because the bed had a huge gap between the head board and mattress. The pool was clean but the hot tub ... Read more
from Tampa, Florida
Submitted on 29-07-2016
Great stay at Hilton Garden Inn...staff was super...Carmen is a gem...the best bartender in Suffolk...rooms are very comfortable and food is spectacular...will continue to stay at this hotel ...the best in Suffolk
from Philadelphia
Submitted on 29-07-2016
This was the closest hotel I could book to Norfolk while staying on (or near) the government rate. I normally wouldn't stay this far out (20+ minutes from the Shipyard, 35-45 minutes to the Naval Base). The check in agent I had was borderline rude, but definitely disinterested. He barely recognized that I was even a HH member, let alone remembering there's actually benefits that go along with that. The room itself was comfortable, although someone (presumably a confused previous guest) had r... Read more
Submitted on 03-08-2016
Was here on business and stayed two nights. Found out the hotel was nearly sold-out but I was able to secure a room. Check-in was smooth despite only one person working the front desk and four other people waiting check-in. The room was very large, very clean and had sleep-number beds. Bathroom was spotless and it appear even the TV remote was wiped clean by the housekeeping staff which is very unusual and a pleasant surprise. The bar area inside is adjacent to the lobby and has a pleasant ... Read more
from Columbia
Submitted on 10-08-2016
First they say it is a test then a malfunction, dissatisfied with the stay, I ask about a refund bc as you know satisfaction guarantee. However, the manager Carol and other front desk people hang up on me about 4 times. I am elderly so hopping out the shower and running into the hallway at 8 am is not my idea of enjoying my stay. and when we assumed it would stop after ten minutes twenty minutes one hour, it didn't and so we gathered our things and left. with everyone else who was complaining as... Read more
from East Hartford, Connecticut
Submitted on 15-08-2016
Great hotel and restaurant. Staff are the best...! Very clean and have all the amenities of a quality hotel. The location is also a plus, as there is many shops and additional places to eat. The highway access is great too.
from Suffolk, United States
Submitted on 15-08-2016
Place is as advertised. You are looking for 5 star quality but it's definitely a very fair price for what you get. I have no complaints for this hotel. You definitely should sign up for the HH Honor as you can check in through the app and even pick your room the day before your arrival. Location is close to a strip mall with many restaurants available.
from Suffolk, United States
Submitted on 17-08-2016
This stay was like visiting friends. The room was clean with mini refrigerator and microwave. A gourmet sandwich shop was next door and there was near by full service restaurants , grocery store and shopping.
from Colorado City, Colorado
Submitted on 31-08-2016
Comfortable hotel in a convenient location. Several easy options to eat, have coffee etc in the hotel and within walking distance. Indoor pool and spa. Gym is fairly limited but it's a quiet area to get outside for some exercise.
from West Chester, PA, United States
Submitted on 04-09-2016
The Hilton Garden Inn Chesapeake/Suffolk is an exceptional hotel from all aspects including friendly and efficient check in, consistently clean and nicely furnished rooms, great dinners and breakfasts, and the location is quite convenient. It was a bit busy at check in during my last visit and the GM personally checked me in. Great service!
from Harrisonburg, Virginia
Submitted on 08-09-2016
The bed was extremely comfortable. Friendly staff always smiling. Entire place was nice and clean. Great location. Very quiet during the night. Spacious rooms. Comfortable bed, live the adjustable mattresse. We enjoyed our stay.
from San Pedro, United States
Submitted on 08-09-2016
There was some previous challenges during Pre-Arrival, reserving lodging stay that ended up escalating to Manager Ms. Carol; which got sorted out and as 1st Guest, I was appreciative to the Managerial handling of the situation. I would like to take the time to point out something of importance and please do forgive me but take the time to acknowledge those please... Front Desk Staff on my arrival, August 29, around 930PM. The young lady that checked me in was professional, kind and represente... Read more
from Baltimore, Maryland
Submitted on 09-09-2016
Loved the room. In fact, the service was stellar. But I have to question the maid who knocked on my door three different times before 10:45AM. I felt like she was literally pushing me out the door. Very unprofessional and someone needs to talk to her. I believe it was an Asian woman because when I stepped out of the room to leave, she was cleaning a room two doors down I was standing in the hall. I'm sure it made her excited to see me leave. I know there's a purpose for the do not disturb s... Read more
from Winston Salem, North Carolina
Submitted on 13-09-2016
My stay at this location was extremely relaxing. The facility was quiet and clean as well as centrally located to experience the area without being in the thick of it when I was ready to test. I'll dedicatedly be back and would love to experience the beach during the fall season. The area eateries were also an added plus. I didn't get to eat in the hotel, but up the road, The Egg Bistro was AMAZING!!!
from East Windsor, Connecticut
Submitted on 20-09-2016
I would like to say that it was a very pleasant stay at this hotel. I was on a week vacation and stay 3 days here in this hotel. This surroundings of this hotel is really like a garden. But there are few things which I face and think that these can be improved here. There should be a safe-box within the room not at the reception, which they had and the water bottles should be placed in the rooms not the reception so that guest had to ask for them whenever they need. But there is very good thing ... Read more
from Suffolk, United States
Submitted on 27-09-2016
Everything was excellent. I enjoyed my stay at the Hilton. It was a great location, the staff members were great, smiling faces. The room were prefect. Check in time was jut right and front counter person.
Submitted on 27-09-2016
Great place. Had some amenity issues but nothing that would deter me from staying again. Shower took a little bit to warm up and the air conditioning didnt work correctly. When I called service for some help they sent maintenance immediately which showed they cared. Quiet place and nice staff. Rate was reasonable and everything was tidy, clean, and well maintained.
from Henrico, United States
Submitted on 29-09-2016
This was an awful stay for me. Had stayed here a year ago and enjoyed but seems to have definitely went down. Fire alarm during my stay and no direction provided by staff. AC unit in room was not working properly. Maintenance came back twice. The front desk clerk stated room #'s aloud so did not feel safe.
from Tampa
Submitted on 02-10-2016
Great location, hotel staff is very cheerful and helpful. The room was spacious, comfortable and clean. Very close to several restuarants and shopping, very close to Joint Staff Suffolkinstallation along with other DoD contractors.
from North East
Submitted on 02-10-2016
I have used the hotel a number of times over the last few years and I cannot praise the staff enough. So friendly, helpful and professional. Nothing is too much for this team. The rooms were very comfortable, the food excellent and service top notch.
from Suffolk VA, United States
Submitted on 02-10-2016
Have stayed here as part of annual visit to area for last 5 years. Place is always spotless, staff helpful and nice to be greeted by restaurant staff who remember us. A bit annoying to not have at least continental breakfast included in hotel rate but food is great. We ordered a desert from the bar and were blown away with size and quality for very reasonable price. Enough so that we would try the restaurant for dinner next time which seemed to have nice fish specials from (hopefully) local wate... Read more
from Suffolk, Virginia
Submitted on 04-10-2016
I have stayed at the Holiday Inn for the last 8 years I am a gold member I am a timeshare owner I've stated several times shares 7 different states this has been my worst stay at the Hilton property work needs to be done as far as cleaning but my overall experience at the hotel was very pleasant the staff was very nice very professional other than that clean this need to be paid attention to
from wallace, United States
Submitted on 05-10-2016
Excellent accommodations and an extraordinary staff. Restaurant was quite better than most hotel eateries, especially food choices. Very nice amenities such as fresh cookies and juice provided in the lobby. Coffee and tea in the morning was wonderful.
Submitted on 05-10-2016
Attempting to keep this short: Hotel lobby reeked of ammonia for the duration of our stay (confirmed by multiple guests) Vomit floated over the surface of the pool and we couldn't use it Hotel room bathroom was unsat with a cracked sink and towel fixtures ripped off the wall
from west midlands
Submitted on 10-10-2016
Our GPS had some difficulty finding the hotel, thankfully an AAA man was on the road and saw us through. Check in was not the most friendly I have received as our room was not ready because they were expecting us at 4 pm and we arrived at 3 pm which was the quoted check in. Things improved after that. Room was nice and clean if a little dated particularly in the bathroom. We did not know that they offered a breakfast service ( paid for) so we had brought breakfast cereal with us, another lady ch... Read more
from Louisville, Kentucky, United States
Submitted on 10-10-2016
Great hotel and staff was helpful and nice. The lady at the front desk did not have my HH # but was able to locate my records and applied my time. She was also very nice to give us a complimentary breakfast after I brought up and issue to her in our rooms. Everything was fixed and worked perfectly. Benora I believed was our front desk attendant and she was terrific. Great customer service. Friendly staff. Will stay here again.
Submitted on 10-10-2016
My wife and I enjoyed our stay. The room was up to date and clean. The staff was very friendly and accommodating. The breakfast was a great deal. We enjoyed a cook-to-order breakfast every morning. The hot tub was wonderful and the location of the hotel was very convenient to restaurants and shopping