from New York City, New York
Submitted on 15-07-2016
We stayed at the Richmond Marriott for a full week during the first week of July for an event at the Convention Center. It is the only hotel that has a sky walkway attached to the parking garage and the Richmond Convention Center in the area, so that is convenient. The hotel itself is clean, renovated and serves it's purpose. Pretty basic in design and decor but above average. However, when we arrived to check in, we were checked in by a desk clerk named Danny Daniyal, who was not very friendly,...
We stayed at the Richmond Marriott for a full week during the first week of July for an event at the Convention Center. It is the only hotel that has a sky walkway attached to the parking garage and the Richmond Convention Center in the area, so that is convenient. The hotel itself is clean, renovated and serves it's purpose. Pretty basic in design and decor but above average. However, when we arrived to check in, we were checked in by a desk clerk named Danny Daniyal, who was not very friendly, personable or helpful, and pretty abrupt and non-welcoming after driving 6 hours down from New York City. As a Rewards member, I requested a high room because of the street noise on low floors and he gave us a low floor room anyway and bluntly said "there were no other rooms available", and didn't appear to put any effort into looking or accommodating us. When we went up to our room the bathroom was dirty and the toilet was clogged. We went down to the desk to complain and change rooms, and decided to avoid Danny, and asked a female clerk for help instead, and she immediately apologized for the inconvenience and found us another room on a higher floor. (Sorry I don't have her name). She was friendly, helpful, courteous, personable and polite.The rooms themselves are a decent size, decorated fairly nice, plain and modern. On the 11th floor, we had a decent view of the Hilton across the street and the city, instead of overlooking a roof, as in our first 5th floor room that we were given by our first unaccommodating desk clerk! There are oddly no dressers in the room, so you have to use only 2 small drawers in a cabinet under the television. There is also a microwave, coffee maker and refrigerator in that cabinet, which was a nice amenity, but the lack of dressers in the room was very strange in a hotel and inconvenient. When we mentioned it to the front desk, they told us they never really realized that. Hmmm, odd! I left my clothes in my suitcases since there was not enough dresser space, (which is not what I would normally do for a full week). There is no room safe for valuables, which is something I usually like. There is an iron and board, however our iron was leaking water when you tried to use it. We had 2 double beds that were quite comfortable and the air conditioning worked well. The bathrooms were clean with the expected amenities needed soap, shampoo, lotion etc. and there was a hair dryer. Black out shades worked well, and housekeeping cleaned the rooms well and supplied new towels daily. The hotel floor was relatively quiet however there is some street noise that is audible even on 11th floor. There is a small store area in the lobby with water, drinks and snacks, that you pay the front desk for in the evening hours, and there are plenty of comfortable sitting areas arranged in the front lobby area. There is also a bar with sitting area near the front entrance, however it closes very early. The hotel restaurant on the lobby first floor is T. Millers Sports Bar and Grill. They have a bar too, that stays open a little later (until they stop serving food), and the food is American cuisine with a good breakfast buffet available and dinner menu with good variety. Food is not bad and there are TV's for sport events mounted to the walls surrounding the bar area. There is also a Starbucks coffee shop in the lobby, but it closes very early (around 6?), and since it's the only one in the area, there is always a line and very slow service. If the hotel is crowded, you will face long lines and I found that I passed on waiting. The hotel also has several meeting rooms on the lobby floor and downstairs, and the hotel has valet parking for $27/day, but you can self-park in the public parking garage behind the hotel for $17/day, which is a much better deal. There is no parking in the day during the week on the street around there. The garage has a sky walk that is attached to both the Marriott and to the Convention Center. For this particular stay the hotel was filled with Taekwondo competitors for the 2016 USA Taekwondo National Championships being held for a week at the Convention Center, so it was crowded with over 10,000 people in Richmond for this event from around the country. Teams and competitors tried and needed to practice nightly for their competitions the next day, competing for national titles, but could not find any space to do so in the hotel. They had one tiny room downstairs (that would fit maybe 10-20 people at a time) assigned for this purpose, which was not sufficient or usually available. The hotel wouldn't allow people to use the larger empty conference rooms in the evening or public areas in the hotel, which would have been a nice accommodation considering the type of event being held, and guests that were staying at this host hotel. Security was strict and the hotel could have tried to be more accommodating in my opinion that week for the hotel guests. The hotel also has a 24 hour gym that was well equipped and a pool but no Jacuzzi or sauna. The pool was closed for a full day for "repairs" and when it reopened, the following day, the water was freezing, so we ended up going to the Hilton across the street where our friends stayed to use their pool and Jacuzzi. There is free wifi in the hotel for guests. Overall, the hotel is a basic clean and comfortable Marriott, with convenient access to the Convention Center, and serves its's purpose for that. Other than that the amenities are sparse for a Marriott and accommodations and service were just average. Convention rate was high considering the area and lack of resources in the hotel and area.