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Richmond Marriott

Richmond, VA, US (RIC)

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Based on 584 reviews
Room & Rates
Premium Room

Premium Room

1 king bed or 2 double beds
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - Coffee/tea maker and room service
Sleep - Premium bedding
Bathroom - Hair dryer and shower/tub combination
Practical - Free newspaper, iron/ironing board, and phone; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Concierge Room

Concierge Room

1 king bed or 2 double beds
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - Coffee/tea maker and room service
Sleep - Premium bedding
Bathroom - Hair dryer and shower/tub combination
Practical - Desk, phone, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room

Deluxe Room

1 king bed or 2 double beds
Entertainment - WiFi and wired Internet access, premium channels
Food & Drink - Coffee/tea maker and room service
Sleep - Premium bedding
Bathroom - Hair dryer and shower/tub combination
Practical - Desk, phone, and free newspaper; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Richmond Marriott
500 E Broad St, Richmond, VA US 23219

Rooms
Make yourself at home in one of the 405 air-conditioned guestrooms. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Richmond? This hotel has 26760 square feet (2408 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 14.95 per day (rates may vary)
  • Self parking fee: USD 27 per night
  • Valet parking fee: USD 26 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Dry Cleaning Service
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 584 reviews
from Washington DC, District of Columbia
Submitted on 10-05-2016
I have stayed at this Marriott numerous times, and there is a reason - it's consistently a very good choice and among the few full service hotels in the area. The Marriott includes a good restaurant, easy parking next door, and friendly staff. I was in an executive suite on the 18th floor, which included a living room, a wet bar, a separate bedroom, and a very large bathroom. In my visits to this property, this was my first time in the executive suite and it was a wonderful room for an executive... Read more
from Oradell, NJ
Submitted on 16-05-2016
The hotel was crammed full with families of VCU graduates and wedding parties. The crunch curbside, at check-in and at the restaurant was handled with aplomb. Thank you to Arlene who made sure we had 2 double beds for our party and to the manager Chad who stepped in, rather impressively, to help the beleaguered wait staff during the Saturday morning breakfast rush. Towels were delivered promptly and the additional lobby staff to direct us out-of-towners was much appreciated. To keep the sta... Read more
from
Submitted on 20-05-2016
The room was clean and the bed was very comfortable., however the bathroom is dated. I did not like the foo d at Tmiller bar and grill it was very bland and needed seasoning. The room service breakfast was great and beautifully presented.
from Virginia
Submitted on 22-05-2016
The Richmond Marriott is a top flight hotel perfectly located near the main highway and within walking distance of many of the things that make the city worth a weekend visit. The hotel is probably in its 30s, middle aged, but it has a great feel as soon as you walk in the door: inviting, energetic, a place to look forward to returning to after a busy day and night on the town. The staff is generous with smiles, small talk and a big time willingness to please. Our room was not white glove clean,... Read more
from WI
Submitted on 24-05-2016
The Richmond Marriott is right downtown with friendly and helpful service. It's not a luxurious hotel, but the beds are comfortable and if you need to be in the downtown location, it's perfect. There's a Starbucks downstairs, which is nice and the restaurant has decent food.Just be careful about booking when there's a convention, as it can be plenty noisy during those times.
from Albany, New York
Submitted on 30-05-2016
Not far from the historical sites, an easy walk. Close to Capitol, civil war museums and canal walk. Close by as well is Shockoe area with nice shops & eats. Friendly staff all around. Would definitely stay here again. From front of the house to the restaurant (which was good) great service.
from Alpharetta, Georgia
Submitted on 30-05-2016
Richmond Marriott Hotel downtown is a 5 star Hotel. Although, an older hotel it is very well kept and very clean!!! The rooms are very comfortable (including the beds) with up to date amenities. This is A+ plus in my book. The Staff are warm, very Friendly and helpful to the guest no matter what the time. The Valet Parking (Towne Park) on the Hotel premise provides exceptional service! They are very prompt with their service, handle special request, and always meet and greet with a smile and sm... Read more
from Arlington, VA
Submitted on 01-06-2016
I stayed here for a work conference which was also located at the hotel. So, I can't say much about the general area or neighborhood. The staff were wonderful and the facilities were nice. The only thing that was unusual and very odd - the faucet for the sink barely stuff out past the granite countertop making it hard to use it. Not sure if all rooms were like this but I stayed in # 309. As for parking, if you want to park at the hotel, your only option is valet and it's $27 per day but you... Read more
from Ankara, Turkey
Submitted on 01-06-2016
Busy downtown hotel in the middle of it all, but the service and quality was on point. Everything went smoothly from check in to check out, even during a state basketball tournament when the place was packed out with families. Our room was comfortable, well appointed, and quiet. The location is great as well, very convenient for where we needed to go.
from North Augusta, South Carolina
Submitted on 12-06-2016
This hotel is downtown so it is close to everything, but traffic could be a bit noisy at night. We stayed there for a wedding and there were many bars and restaurants close by. The staff, with the exception of the bartender at T. Miller's Sports Bar, was great. My husband went down to the bar to get a margarita and after confirming with the front desk that the bar was still open, made his way over. The bartender evidently decided that he didn't want to work anymore so decided to close the bar ea... Read more
from Glen Allen
Submitted on 16-06-2016
The lobby is nice and the restaurant is nice but the room was nothing special. I was expecting something nicer for the money. Very plainly decorated. No special amenities. Kind of boring, really. I would not go back.
from Lenoir, North Carolina
Submitted on 18-06-2016
We arrived on Wednesday evening and the hotel helped with our luggage and parked our vehicle. The valet service is pricey at $27 per day. The rooms and the beds are comfortable here. Our group had an amazing conference. The food was also very good. I wish I could have spent more time in the city.
from Overland Park, Kansas
Submitted on 19-06-2016
Sometimes you stay at a hotel and have one or two outstanding staff members. I'm here to tell you that every single person I had contact with went out of there way to answer questions, provide what you needed or was just extremely friendly. Way to go Marriott for the wonderful customer service. I was on the 16th floor and didn't hear any traffic and the room was nice and roomy.
from Brooklyn, NY
Submitted on 21-06-2016
I spent a night here for business earlier this month. No complaints: the location is terrific, just two blocks from the Coliseum, a few blocks from VCU, the statehouse, etc. Downtown is semi-quiet at night but there were a few decent restaurants and bars nearby that were open late. The hotel is big and features a Starbucks and a pair of restaurants in the lobby. The room was standard Marriott-size, with good WiFi, plenty of seating, etc. Very clean and comfortable. Also: the staff was very hel... Read more
from Calabasas, Caifornia, USA
Submitted on 27-06-2016
We were traveling cross country. After a very nice meal at a trendy restaurant we were lucky to find this hotel. I cannot praise the staff enough. Kenneth at the front desk went out of his way to accomodate us. He conducted himself with charm and respect. We are so grateful for his assistance. Also a thank you to Dre for his upbeat manner and offer to help should we need it. Finally, the daytime desk clerk who checked us out I think his name was Deonte also made that extra effort to assist us. ... Read more
from Pensacola, Florida
Submitted on 30-06-2016
Staff friendly and helpful, have stayed here a few times. Parking is available in parking garage vs valet- access through the walk bridge near the coliseum. Every staff member we encountered was helpful, very good hotel.
from Rahway, New Jersey
Submitted on 10-07-2016
We stayed there for one week during the Taekwondo Nationals in the convention center. The location was perfect. We did not even have to go outside to reach the convention center. The hotel staff were very friendly. There is a restaurant and Starbucks on site for convenience. You have the option of parking yourself or valet parking. The rooms are clean and the hotel has a fresh and warm feeling. Those are the positives. I think you can tell a lot about a place when you have a problem. Unf... Read more
from Colorado Springs, Colorado
Submitted on 13-07-2016
I had the opportunity to stay several days at the Richmond Marriott. It is conveniently located in downtown Richmond, directly across from the Convention Center, the location for an event that I was attending. The staff was very friendly and cordial during registration. Even beyond the registration process they were all continually cordial, friendly, and professional throughout my stay. The property has a Starbuck's that seemed to always have a queue, no matter the time of day. Their onsite res... Read more
from New Jersey
Submitted on 13-07-2016
Let me start by saying that I am not one of those extremely picky travelers. In fact, I don't expect perfection at every hotel we stay at. However, my terrible experience started exactly upon check in. We booked one room with two double beds as we are a family of four. At the check in counter, I was provided a key to a room and when I asked to ensure it was a room with two double beds, I was told NO and that it was a room with a King Bed. I stated very nicely that I have a family and we can't ... Read more
from chicago
Submitted on 13-07-2016
Booked the room based on comparative rates for work. It's on the west part of town, there are a few restaurants and bars nearby like Capitol Ale House and Penny Lane, with a Millers place located on the property. Although I didn't visit the in house restaurant, the menu looked good and was open late since lots of places close early in Richmond. They do have a car park service and easily accessible by other car services for transport. It's about a 10-20 minute walk to the other restaurants, which... Read more
from Lancaster, Pennsylvania
Submitted on 14-07-2016
We were gone for the entire day and the room was never cleaned I called down to the front desk twice and they said they would send someone up and no one ever showed. The valets were completely overwhelmed, it was hard to not only drop off the car but also when we requested to pick it up as well.
from New York City, New York
Submitted on 15-07-2016
We stayed at the Richmond Marriott for a full week during the first week of July for an event at the Convention Center. It is the only hotel that has a sky walkway attached to the parking garage and the Richmond Convention Center in the area, so that is convenient. The hotel itself is clean, renovated and serves it's purpose. Pretty basic in design and decor but above average. However, when we arrived to check in, we were checked in by a desk clerk named Danny Daniyal, who was not very friendly,... Read more
from Washington DC, District of Columbia
Submitted on 16-07-2016
Whether you plan on staying in Richmond or you are looking for a detour traveling up or down I-95, this is a great hotel!! Well furnished, nice rooms, and professional staff! We plan to stay here many more times. Request the top floor if you can. Great view!
from Washington DC, District of Columbia
Submitted on 18-07-2016
Right across the street from the convention center. Exactly what you would expect... it's a Marriott! Beautiful lobby, friendly efficient service and clean rooms. We were able to check in early. The hotel is easily reached from an enclosed walkway to the parking garage. The only downside was the pool. It was really sub standard.... the pool liner is bubbling up on the stairs and all along the edges. The pool needs a major revamp!
from Washington DC, District of Columbia
Submitted on 18-07-2016
Overall a very pleasant experience, but I have to mention how wonderful the service in the gym was. While I was exercising Sharron brought a bottle of water to my elliptical machine, and she even helped wipe down one of the mats for me as I went to stretch after. She was so kind and made me feel like a truly valued presence. That experience for me made this hotel stand out so much and I hope they continue to keep up the good work!
from Coeburn
Submitted on 22-07-2016
We loved our stay here! Fabulous upscale hotel. Valet parking, room service, wonderful staff, sports bar on site with great food and gluten free options...and the staff was super friendly and attentive. Definitely one or my favorites! Hope to be staying here again.
from Rockville Centre, New York
Submitted on 22-07-2016
We were attending a wedding at the hotel and had a king size room for 2 nights. The room was immaculate and roomy. The staff at the hotel were very friendly and helpful. They were also knowledgeable and quite informative about the area. The banquet hall in the hotel was terrific as was the food. The exercise room was was well appointed. I highly recommend the hotel.
from Ohio
Submitted on 23-07-2016
The staff at this Marriott is top notch. This hotel has the best customer service, from the valet staff that meets you upon arrival to housekeeping staff to concierge lounge staff. You are made to feel appreciated and welcome! The property is well maintained with clean comfortable rooms. Love that there is a Starbucks in the lobby. Convenient to the Richmond convention center and historical sites in town. Close to several amazing restaurants. Have stayed here multiple times for business and each... Read more
from Virginia
Submitted on 24-07-2016
I stayed overnight at this downtown Richmond hotel in order to attend a business meeting the next day. The hotel was clean the staff were friendly and helpful. I did not eat in the hotel's restaurant, but I did have room service the next morning. Breakfast was delivered on time by a friendly young man. I received exactly what I ordered. This was brief stay and for the most part I was very satisfied. This hotel was probably built in the 70's - the rooms and baths are smaller than what I wou... Read more
from
Submitted on 24-07-2016
This is a typical Marriott hotel, but the service was above average. All of the staff we encountered were helpful and attentive. We had a disturbance next to our room one night which required security and we received an envelope under our door offering us Marriott points for our inconvenience. And we didn't ask for them. There is a starbucks in the lobby that is really convenient, and the hotel restaurant was very quick at getting breakfast out when we had to be somewhere.
from
Submitted on 24-07-2016
Beautiful accommodations, friendly & attentive staff. We would definitely visit this Marriott again. Only down side is the pool is more of a kiddie pool. However the view is beautiful from the top! Great location to enjoy a visit in Richmond!
from Hermitage, Tennessee
Submitted on 25-07-2016
Was in town with friends as part of a big car rally. Very clean room and spacious. Hotel staff was very friendly. We could never get anyone to answer the phone for them to pick us up after dinner but we just got an uber. No big deal. But I wouldn't walk around town after dark, the block the hotel on is nice but surrounding areas are a little sketch.
from Poquoson, Virginia
Submitted on 25-07-2016
We rode our bikes from Jamestown VA to Richmond via the Capital Trail and stayed at the Marriott. We were greeted with cold bottled water after a long, hot day and that was much appreciated. The rooms were clean and the restaurant was great. We loved having a Starbucks in the lobby. We will be making this a annual event and know where to stay!
from Arlington, Virginia
Submitted on 25-07-2016
We had a lovely room, clean and well furnished, including a small refrigerator. It was helpful to have a nice restaurant and a Starbucks shop on the lobby level. Valet parking is expensive - $27 daily but we decided to splurge and it was very helpful.
from
Submitted on 30-07-2016
We loved our stay at this hotel. The staff is wonderful. The rooms are clean and well appointed. If you stay here, use the valet parking. When you take one or more trips a day it is actually cheaper than parking in the garage. Beautiful hotel. Would stay here again hands down.
from Washington DC, District of Columbia
Submitted on 02-08-2016
My stay here was short and sweet. I stayed overnight for a regional convention at the Richmond Coliseum. The hotel was pretty clean and comfortable. My room was on the 18th floor facing the Coliseum and downtown Richmond. The downtown area was close to my conference so that was a plus, it was walking distance to the Coliseum about a couple blocks over. Public parking across the street is $17 for a designed amount of hours. I wish parking had been cheaper. The front desk didn't advise on parking ... Read more
from Haymarket, Virginia
Submitted on 04-08-2016
Very nice hotel, staff was helpful, courteous & very polite. When we arrived the TV was out because the power went out the night before. Called front office, Maintenance showed up within 5 minutes. Everything was clean - room, gym, pool. No complaints at all. However, the restaurant in the lobby area, though the staff was great the food was average & pricey. And because of the neighborhood after certain hour it was not a good idea to walk anywhere.
from Virginia
Submitted on 06-08-2016
Joined my husband who was staying there for a conference. He had been there for one day before I got there. Ont he way out to have dinner, hubby misplaced his keys, so began looking around for the keys. I looked under one of the full size beds that was in the room and discovered a bag of trash and empty beer bottles. My husband does not drink, so one can only assume that the room was not thoroughly cleaned before he was check in. When the valet retrieved my car the next day, I was half way ... Read more
from SoBoVa.
Submitted on 20-08-2016
Stayed here for a conference. Arrived to a fabulous lunch just for our company.Wraps, hot subs, salad it was really good. When it was time for check in it was pretty organized for the amount of people they had to check in. Our room was clean and comfortable. We had dinner and it was good and the service of Semi and Andrea was the best. They was constantly cleaning our places and making sure we was ok. We have visited several venues for our conferences throughout the years and I rate this as one ... Read more
from washington, dc
Submitted on 22-08-2016
I was here for a convention a few weeks ago and the staff could not be more helpful and polite. From the front desk staff to valet to restaurant to security. Big shout out to Drayshawn Goodman with security/loss prevention--I must have left a full drawer of clothing in my room and Drayshawn was amazing. He located the items and put them in the mail to me immediately. I'm so grateful. Ryan, who bar tended at both the sports and lounge bars, treated our group like royalty. Ryan was an excellent ... Read more
from Germany
Submitted on 22-08-2016
Being a Marriott rewards member I stick to the brand as much as possible so we stayed here while we visited for the Richmond Jazz festival. Our overall experience was pleasant with a few minor hiccups along the way. The website states that check in is 4:00 but with no hesitation the receptionist checked us in around 2:30 which was great. Upon entering the room it was much more humid and hot than one would expect so we adjusted the thermostat to a more desirable temperature. Unfortunately it seem... Read more
from Burlington, Vermont
Submitted on 04-09-2016
We are staying here for a wedding and it has been great so far. the staff is friendly and helpful, they let me print my boarding passes right in the lobby and the rooms are clean and stocked. The bar downstairs is open late and I was able to get a brownie sunday after midnight which was on point!
from Zurich, Switzerland
Submitted on 07-09-2016
Overall OK, but as usual something is wrong. Perfect accomodstion. Friendly Front Office but...... The room cleaning Crew needs to be fired. I was staying for Five nights. And they were mit at any day able to do what is expected Did'nt changed the towels. Did'nt made the room because I was in Till 1200. bathroom was cleaned lousy. Orherwise all Perfect Please kick them and controll what they are doing.
from Fishersville, Virginia
Submitted on 10-09-2016
Hotel is within easy walking distance of the coliseum. Used the mobile check in and was notified that our room was ready and since we were loyalty members, we received an upgraded room on the 11th floor, floor to ceiling window gave you a good review of the surrounding area. You can self park or there are several nearby garages that the valet gladly gave us directions. Our request for a high floor and room away from the elevator was granted. Very friendly and courteous staff. Would stay again.
from Fishersville, United States
Submitted on 10-09-2016
Stayed overnight while attending a concert at the coliseum. This hotel is within walking distance of the coliseum as well as the convention center. Nice rooms with good accommodations. Comfy bed, fridge, spacious, and nice bathroom. I have to say though, I didn't understand why there were plugs for charging phone on one side of bed and not the other? There's a sports bar on site which looked nice but we didn't get to try it out. There was a 45 min wait time and we had to get to our show. They di... Read more
from Bear
Submitted on 10-09-2016
I love the Marriott brand and stay at their hotels frequently. My recent stay at the Richmond Marriott was less than desirable. My husband, daughter and grandson went to their pool on Saturday 09/03/2016 and it was very disappointing. The floor of the pool appeared to be lifting and my husband and daughter found the water to be dirty. They didn't stay in long but it was long of enough for my grandson to be sick. The next day he had a fever of 103F. My mother responded to a survey and the only ta... Read more
from Gaithersburg
Submitted on 11-09-2016
I have stayed here several times recently for business. Nice clean hotel with great staff. This hotel is centrally located, in Richmond. They have a great restaurant and a Starbucks in the lobby. My only comment on the down side is that they have the worst TV service. It pixelates and they don't get all the channels due to their provider. Nice views from the room and you can walk down to the Riverfront but walking back is all uphill.
from Deerfield Beach, Florida
Submitted on 11-09-2016
We stayed one night in Richmond thinking we would have fun. We asked the front desk attendant about a nearby steakhouse and she directed us to walk for about 10 minutes. It took two blocks to realize we were in a neighborhood that might be dangerous - we did an about face and went to The Grotto across the street. Our roll away bed barely fit in the room and was unmade. When we called housekeeping, they came but it was really cramped. The hotel itself is very musty smelling and not worthy of t... Read more
from Hanover, Pennsylvania
Submitted on 17-09-2016
The hotel is in a good location in the city. We valet parked for $27 per day with in/out privileges. The lobby was inviting with a little water display. Our standard room was small, but accommodating. They placed us at the end of a hallway by my request. My room was a little stuffy when I first got there, but it smelled better by the time we returned to the room. The room was nice and dark with the curtains drawn. I slept well. Overall, it was a good experience and I would stay there again.
from
Submitted on 18-09-2016
PROS: - The hotel looks very swanky and has well-appointed features. The staff member at the front desk was incredibly courteous, even with an 8pm checkin. Each staff member I approached smiled and spoke to me both days I was there. - The free high speed wi-fi was very fast and efficient. I even streamed a couple of training videos and had no trouble with buffering. - I used room service for only the second or third time in my life for dinner since I had work to do in my room. I appreciated the... Read more
from Pittsburgh, Pennsylvania
Submitted on 20-09-2016
I stay at this property fairly often and it always meets or exceeds my expectations. It starts with the valet in the parking area who are genuine when they welcome you and continues to the front desk agents. In the Concierge Lounge there is Dawn who is one of the best parts of the hotel. She is bright and bubbly and really makes all guests feel at home in the lounge. Every time I stay at this property she goes above and beyond to let me know that my patronage is appreciated.
from Livingston, Alabama
Submitted on 23-09-2016
We came to Richmond for a friends wedding. We wanted a place close to the downtown church. It was a perfect location. The cab ride from the airport is about 30 dollars plus tip. The bed is comfortable and the staff have been friendly
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