Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

$200 Off: 750 Cyber Codes Left

Hilton Richmond Hotel and Spa Short Pump

Richmond, VA, US (RIC)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 929 reviews
Richmond emerged from the smoldering rubble of the Civil War as an economic powerhouse, with iron front buildings and massive brick factories. Canal t
Room & Rates

1 KING BED

COMP WIRELESS HI SPEED INET-SERENITY BEDDING, REFRIG-42" LCD TV-IN RM SAFE-CMP SELF PARKING
Hide room details

1 KING EXECUTIVE FLR NOSMK

BRKFST DAILY-COMP WIRELESS HI SPEED INTERNET, SERENITY BEDDING-REFRIG-42" TV-CMP SELF PARKG
Hide room details

1KG EXE LVL MOB/HR ACC TUB

VIS FIREALRM/DOOR/PHN ALRT, BRKFST DAILY-COMP WIRELESS HI SPEED INTERNET
Hide room details

1KING 1BDRM EXEC STE NOSMK

PARLOR-TABLE/8-WETBAR-OFFICE-JETTED TUB, BRKFST DAILY-COMP WIRELESS INET-SERENITY BED
Hide room details

1KNG EXE LVL HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, BRKFST DAILY-COMP WIRELESS HI SPEED INTERNET
Hide room details

1 KING JUNIOR STE NOSMK

SOFABED-SITTING AREA-COMPWIRELESS HI SPD INET, BRKFST DAILY-SERENITY BED-42" TV-CMP SELF PRK
Hide room details

1 KING HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, COMP WIRELESS HI SPEED INET-SERENITY BEDDING
Hide room details

1 KING BED SUPERIOR

STARBUCKS BRKFST FOR 2-HDMI CABLE FOR TV, SMARTPHONE COMPATIBLE ALARM CLOCK
Hide room details

1 KING SUPERIOR HEAR ACC

VIS FIREALRM/DOOR/PHN ALRT, STARBUCKS BRKFST FOR 2-HDMI CABLE FOR TV
Hide room details

2 QUEEN BEDS

COMP WIRELESS HI SPEED INET-SERENITY BEDDING, 42" TV-REFRIG-IN ROOM SAFE-COMP SELF PARKING
Hide room details

2 QUEENS EXEC FLR NOSMK

BRKFST DAILY-COMP WIRELESS HI SPEED INTERNET, 42" TV-SERENITY BEDDING-REFRIG-CMP SELF PARK
Hide room details

2 QN EXE LVL HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, BRKFST DAILY-COMP WIRELESS HI SPEED INTERNET
Hide room details

2QN MOB/HEARNG ACC TUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIRELESS HI SPEED INET-SERENITY BEDDING
Hide room details

2QN MOB/HEARING ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, 42" TV-SERENITY BEDDING-REFRIG-CMP SELF PARK
Hide room details

2 QUEEN BEDS SUPERIOR

STARBUCKS BRKFST FOR 2-HDMI CABLE FOR TV, SMARTPHONE COMPATIBLE ALARM CLOCK
Hide room details

2Q SUPERIOR MOB/HR ACC TUB

VIS FIREALRM/DOOR/PHN ALRT, STARBUCKS BRKFST FOR 2-HDMI CABLE FOR TV
Hide room details

PARLOR SUITE NON SMOKING

SOFABED-SITTING AREA-FRIDGE-42 INCH LCD TV, HI SPEED 9.95 DAY-SERENITY BED-LUXURY LINENS
Hide room details
Hilton Richmond Hotel and Spa Short Pump
12042 West Broad Street, Richmond, VA US 23233


BOOKIT.COM EXTRA VALUES

  • FREE High-Speed Internet
  • FREE Self-Parking
  • FREE Wi-Fi

WONDERFUL COMMODITIES
In addition to a full-service spa, The Hilton Richmond Hotel & Spa/Short Pump features an indoor pool and a spa tub. You can also get your hair done at the Hair Salon. The hotel offers a restaurant and a coffee shop/cafe A bar/lounge is on site where guests can unwind with a drink and is air-conditioned in public places as well as being wheelchair accessible. This 3.5-star property offers access to a business center. Event facilities include conference/meeting rooms and exhibit space. They also offer a fitness facility, a concierge desk, and 24-hour room service. Onsite parking is complimentary.

WHY STAY HERE?
  • Indoor Pool
  • Fitness Facility
  • Hair Salon
  • On-Site Convenience Store
  • On-Site Restaurant


 QUALITY FURNISHINGS
All rooms are air-conditioned with climate control and are supplied with a flat-panel television, free Wi-Fi, with cable and premium television channels and an MP3 docking station. Enjoy a complimentary weekday newspaper while sipping a cup of coffee or tea from your coffee/tea maker and make some additional sweet tea to store in your refrigerator on hand. A desk is installed for your laptop and a phone with voice mail helps with business needs. A comfortable ergonomic chair for the long hours rounds it off and helps you get off to a great start. There is an iron/ironing board if you need to press your laundry, and an in-room safe that is laptop compatible if you need to store some valuables. Signature bedding with a pillow top mattress helps you get a great night`s sleep, along with the blackout drapes/curtains. Turndown service is optional and by request. An alarm clock is supplied, but if you need it, wake-up calls are given. Rollaway beds are also available as well as crib/infant beds. Don`t worry about the mess. Daily housekeeping is at your disposal.  The bathroom has a shower/tub combination, and comes with designer toiletries and a hairdryer. When you need to leave, use your electronic/magnetic keys to get in and out.


INCREDIBLE SPREAD

Why go anywhere else when you have all the awesome benefits of this hotel? Dine in Shula`s American Steak House, where you get beef that is the best money can buy. And it`s located in this establishment. Everything from your hors d'oeuvre to your dessert will be phenomenal with house masterpieces like the BBQ Shrimp, 48oz Porterhouse Steak, Double Baked Potatoes, and Molten Lava Chocolate cake. You can also savor the concoctions from the Executive Chef`s culinary team in the coziness of your own room. Calling for dinner is as easy as picking up the phone. A late night snack can be acquired at any time!

THINGS TO SEE AND DO

  • Richmond Ballet Center For Dance - Richmond Ballet was founded in 1957, and their mission is to awaken and uplift the human spirit. This well-respected company also hosts top national tours.
  • Richmond Symphony - The best in live music, featuring the world-class Richmond Symphony Orchestra, the Pops, and more.
  • Children`s Museum of Richmond - This utterly engaging environment is created for children to learn, be happy and healthy through play. Check out both the Central and Short Pump locations for unique exhibits such as the Living Tree House, Pirates Cove, the Dairy Barn, and so much more.
  • Virginia Museum of Fine Arts -  This outstanding museum has works spanning 6,000 years, with a significant permanent collection and touring exhibits, to name a few.
  • James River Cellars WineryA family-owned and operated winery, offering award-winning wines from Virginia grapes. Tasting seven days a week.
  • Metro Richmond ZooMore than 600 animals are displayed in spacious, naturalistic exhibits. See giraffes, zebras, gazelles, kangaroos, and more.


The Hilton Richmond Hotel and Spa/Short Pump is ADA Compliant and FEMA Approved.

AMENITIES:
  • 24 Hour Room Service
  • ATM Machine (+)
  • Beauty Shop/Salon (+)
  • Business Center
  • Cafe (+)
  • Coffee Shop (+)
  • Concierge Desk
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Fitness Facility
  • Free Parking
  • Guest Activity Desk
  • Indoor Pool
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar (+)
  • Luggage Storage
  • Multilingual Staff
  • News Stand (+)
  • On-Site Convenience Store (+)
  • Restaurant (+)
  • Room Service
  • Safe Deposit at Front Desk
  • Spa Services (+)
  • Swimming Pool
  • Valet Parking (+)
  • Wheelchair Access
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 929 reviews
from Silver Spring, Maryland
Submitted on 19-05-2016
We were here for a wedding. It was a great experience. The staff was attentive and whatever your need, they fulfilled it. The wedding was at the hotel and the event was over the moon. I highly recommend this hotel because it is super comfortable!
from lexington, ma
Submitted on 19-05-2016
Billing errors, rooms not ready, inadequate staff in the breakfast room, front desk couldn't find reservations (this happened 4 people in a row -all were eventually located, the staff just couldn't figure out how to find them)so check in took forever . The facilities are quite nice, but the staff is a wreck. We were overbilled at check out (restaurant charges which we did not incur added to our rooms) and, as with every interaction with the desk staff they moved at such a glacial rate I was go... Read more
from Roanoke, Virginia
Submitted on 21-05-2016
This Hilton does not offer the usual amenities on weekends. This morning's breakfast offering is potato chips and juice! One of the main reasons I book the executive floor is the convenience of being able to have "breakfast" & work in quite atmosphere with quick accessibility to my room. Very disappointing.
from
Submitted on 21-05-2016
We recently stayed a couple of nights at the Hilton in short pump, the room was very nice with a very comfortable bed, the spa was great and shulas wow!! Great place to stay if you are gonna be in the Richmond area!! The bar in the lobby is a nice touch and the pool was perfect!!
from
Submitted on 24-05-2016
My favorite hotel to stay at Richmond, VA!! Hotel staff are courteous and expedient. The rooms and bathrooms are clean!!! Love the ambiance, vibe, and look and feel of this hotel. Great location and free parking. So far, I am very satisfied. ­???­???
from
Submitted on 01-06-2016
The hotel was very accommodating. Food was excellent and the shuttles were on point. If you visit this place, there's an extremely nice young lady by the name Ashanti at the front desk who is genuinely pleasant and very very helpful, you would definitely want her to assist you. Thank you Ashanti for making my stay at the Hilton Spa amazing.
from
Submitted on 01-06-2016
The staff was amazing from the time I arrived to the time I left. I stayed for almost a week and it almost felt like they were becoming family. Doreen, the concierge, was so sweet and took such great care of me before the rest of my group arrived for and the other hospitality people (like Raj and Trayvon) went above and beyond the call of duty and were so considerate that I adopted them as my surrogate sons. If I return to Richmond, I would definitely stay at the Hilton - Short Pump. Rev. De... Read more
from
Submitted on 01-06-2016
A really great hotel to stay. If you want an excellent hotel in a nice location with lots and lots of great food, shopping and entertainment, reserve a room at this Hilton. The staff is friendly and the rooms are very nice.
from North Huntingdon, Pennsylvania
Submitted on 05-06-2016
The hotel staff were all very friendly and accommodating! The location is great, can walk to shopping and restaurants! They also have a great shuttle service as well! We enjoyed our stay and will definitely choose this hotel when visiting Richmond in the future!
from
Submitted on 06-06-2016
We were in town for a wedding and this Hilton was close to the reception site. We were very pleased with our stay. the room was clean and the staff was polite. Breakfast was tasty but a little expensive. We would definitely stay here again.
from British Virgin Islands
Submitted on 13-06-2016
Great service and the hosts at Shula's stack house were awesome. The rooms were clean and the staff were extremely helpful. The location was centralized and there were plenty of places to shop outside the hotel
from Charlotte, North Carolina
Submitted on 14-06-2016
It's the Presidential suite and for a family, it will more than accommodate a family of 4 or more plus 8 guests for dinner! Overall, a decent Hilton property, with close proximity to a large upscale mall. Shulas steakhouse is inside the hotel. The gym is a bit underwhelming, with everything crammed inside a room that is likely 10 by 20. The executive lounge offers a small breakfast with assorted fruit, yogurt and pastries.
from Sachse, United States
Submitted on 14-06-2016
EXCELLENT HOTEL I would recommend to anyone traveling to Richmond. Centrally located and very close to all shops & restaurants. The bar is very friendly, but their drinks are a bit over priced. Starbucks in the lobby is a wonderful ammenity.
from
Submitted on 19-06-2016
stopped here on a driving trip from Florida to NY and have to say the room and bed were super comfortable and clean. Very close by the mall where we had a very nice dinner in a seafood restaurant. The staff was courteous and friendly and helpful. The breakfast was way too expensive for what they offered. We ate outside for breakfast.
from Martinsville, United States
Submitted on 19-06-2016
Wonderful staff and accommodations. Staff were attentive and the room was most comfortable. I truly enjoyed my stay. Minimum 200 characters for the review is completely unnecessary, but since required, I scribe these words to make up the minimum requirement.
from Atlanta
Submitted on 27-06-2016
Shared a one bedroom suite with my friend. This is a well appointment hotel. It only has 8 floors but was quite capable of handling the 250 or so members of my organization. The hotel bar was a great place to get a drink, a quick bite to eat and people watch. We had both breakfast and lunch at Shula's Steakhouse and the food was good. No complaints. The staff at this hotel are very friendly. The only negative I can report is we asked for an early check in which did not happen as the occupants r... Read more
from Charlottesville, Virginia
Submitted on 28-06-2016
The room was nice as always, I'm sad that they no longer provide the comfy robes, but I'll remember to bring my own next time! Clean rooms nice staff, the breakfast was excellent, just enough and the young lady who waited on me was very nice/ friendly and helpful, we will definitely stay at the Hilton again! And again!!!!!
from Charlottesville, United States
Submitted on 29-06-2016
This hotel is a small fashionable upbeat place to stay next to Short Pump Mall in Richmond Virginia. It is well laid out with amenities for children business or those with special access needs. It is within very close walking distance to Short Pump Mall, several restaurants. There is even a medical facility nearby. With year round indoor pool and spa, you can't go wrong.
from Powder Springs, United States
Submitted on 01-07-2016
Would definitely stay here again. The staff is VERY helpful and friendly. Great location next to Short Pump mall and close to the expressway. The only problem I experience was that the internet login page timed out every time I attempted to connect to the internet.
from Phoenixville, Pennsylvania
Submitted on 02-07-2016
But we want to come back! We love this hotel. The decorations are so nice and it's really clean! I loved the bathrooms and the shower head lives up to its other reviews. We didn't eat on site but it's surrounded by a ton of stores and restaurants! I just want to come back here for shopping alone! We are passing through Richmond waiting to get a family member from the airport and then headed to WILLIAMSBURG but I couldn't move forward with this vacation until I Told everyone that this hotel is re... Read more
from
Submitted on 05-07-2016
Very subpar. Arrived and began sterilization of the room as we always do. Pulled the sheets back to spray Lysol and there were stains on the sheets, a long hair (not mine) and several eyelashes in the bed. My husband called the front desk and they changed our room. No concessions were made (free breakfast, rate reduction, apology, etc.). How insulting...oh and let me mention we are Hilton Honors members. Did order room service for breakfast. The order was correct, on time and the food well prepa... Read more
from
Submitted on 06-07-2016
Enjoyed my stay. Rooms were clean, and beds very comfortable. Bellhop and door service is excellent. Hotel offers a shuttle service within three miles for local restaurants and shopping. Close enough to airport.
from Pittsburgh, Pennsylvania
Submitted on 08-07-2016
Doreen, the concierge here is absolutely wonderful! She booked us a Friday night dinner at The Boathouse, and demonstrated the true charm and grace and that will keep us coming back to this hotel. This is our 4th visit here, and thanks to Doreen, it will not be our last.
from Pittsburgh, Pennsylvania, United States
Submitted on 08-07-2016
The experience was perfect and the service beyond expectations. Looking for the perfect restaurant we inquired at the concierge desk and were delightfully greeted by Doreen who not only made the reservation but had the shuttle ready to take us. Two road weary travelers were made to feel very welcome.
from Fort Lauderdale, Florida
Submitted on 09-07-2016
The rooms are nice and comfortable. The staff is friendly and helpful. We were there for 5 nights. The room was cleaned well only the first night. We had to call to have our room cleaned and to get fresh Towels one of the days. The pool deck is extemely slippery!!! An accident waiting to happen! They need to address that! We loved the hot tub and indoor swimming! Nice hotel for the value. Could use better breakfast options.
from Frisco, United States
Submitted on 09-07-2016
No complaints. Room was clean and comfy and the staff was super nice. Breakfast was great the next morning (Veggie frittata). I stayed here for business but would gladly stay here with my family again.
from
Submitted on 10-07-2016
Stayed two nights in this beautiful hotel for a friends wedding. The ball room was gorgeous and all staff were helpful and friendly. The room was basic but offered everything we needed including complimentary water and a mini fridge. If I travel to the short pump area again I will be staying here!
from
Submitted on 10-07-2016
My stay and experience at the Hilton Richmond West/Short Pump was great from the beginning to the end. I travel frequently and I normally stay at one of the Hilton hotels at least twice a month for multiple nights. As a veteran and a Hilton Honors member, I am disappointed by the Hilton Richmond West/Short Pump because compared to other Hilton hotels within a 3-5 mile radius the Hilton Richmond West/Short Pump does not offer military family or Government rates as often as their sister hotels in... Read more
from New Castle, Delaware
Submitted on 12-07-2016
Stayed here over fourth of July weekend for a family reunion. The staff was friendly and accommodating. The food at the banquet dinner was delicious. There is a mall nearby. There also eateries, Walmart, Target, drug store and much more within a 3 minute drive. Would definitely stay here again.
from Morris, Illinois
Submitted on 12-07-2016
Everything was great from the front desk to the bar staff. Best sleep I've had in a hotel! Overall, top notch hotel. Will definitely stay here again if ever in the area. Wished we had more time to enjoy the shopping.
from Newcastle, Maine
Submitted on 12-07-2016
I am so impressed with this Hilton. The staff are friendly, the hotel is absolutely beautiful. The rooms are good sized and very clean. I requested that the hotel turn my AC on the lowest setting (since this was in Virginia and I'm from Maine - I needed it cool!!) and they cheerfully did that for me. A+ Customer Service!!
from Austin, Texas, Usa
Submitted on 13-07-2016
We stayed at this location for three nights. All the staff was very friendly and helpful. It was little too hot; so, they provided unlimited water bottles for people to take with them. All the facilities were nice. We enjoyed our stay very much. The internet was complimentary.
from
Submitted on 13-07-2016
Lovely, clean room with comfortable bed, much appreciated shuttle to the main mall area for dinner, and thoughtful service from the concierge! As soon as we walked in, Doreen at the concierge desk noticed we were a little exhausted with a wiggly toddler that was frustrated with the car ride. She came to the rescue with a coloring book that distracted our little one and put a smile on all of our faces! Thank you! We'll be back!
from
Submitted on 14-07-2016
We stayed here 3 days and it was very nice. No complaints. Good service, friendly, and clean. We would stay here again and recommend to family and friends. The hotel was lovely and the beds were comfortable too. The breakfast was good and we had made to order omelets.
from Chicago, United States
Submitted on 19-07-2016
This hotel is always first rate. The rooms are clean and well appointed and the staff very attentive. The location is good if you want to be near shopping and restaurants. My only complaint is I wish the pillows were more firm. This is our go-to hotel in the Richmond area.
from Arley, Alabama
Submitted on 20-07-2016
A great place to stay and to work out of to see the sights. Clean rooms, efficient service, good breakfasts, Thw staff made it easy to get your and easy to check out. For a hotel this large the elevators were placed at several locations and were quick to arrive.
from Virginia Beach, Virginia
Submitted on 21-07-2016
Easy finding and checking in the hotel with the Hilton rewards app. I also enjoyed the food and the spa located at the hotel. I would recommend this hotel to anyone staying in Richmond. You cannot beat it for the price and the location.
from Boston, Massachusetts
Submitted on 21-07-2016
We were in the area for a youth sports tournament. Nice hotel. Rooms are generously sized, clean, and beds are comfortable. There are a lot of restaurants either within walking distance or a quick drive. Would stay again.
from Scottsdale, Arizona
Submitted on 21-07-2016
I had a conference there but did get a chance to enjoy separate lunch, dinner and spa time. Lisa, the receptionists/office manager was AMAZING! "Sigh" was my massage therapist and was just outstanding. This place is super convenient to shopping, offsite restaurants and the canal area. Very nice place to stay albeit trip was work.
from Emporia
Submitted on 23-07-2016
This is our first stay at a Hilton and it was excellent. We were celebrating our 45th Anniversary and they had Champagne and chocolate cake with whipped cream and strawberries delivered to our room. The room was a Definite 10. Bed slept great and the bathroom was so spacious. The shower was the biggest I have ever seen. The staff from the one who checked us in to the one who cleaned the room was some of the most personal and sweet people you could want to meet. So much to do around this hot... Read more
from
Submitted on 25-07-2016
My first time ever staying at a Hilton Hotel. It was a exceptional experience I enjoyed the hospitality service from the time of my check in to the last day of checking out guest services was busy but they made me feel special and made sure that they will be with me right away. The housekeeping staff did a wonderful job of keeping the room clean and cozy. The shuttle service was phenomenal where ever you need to go up to 3 miles was free. The Executive Lounge area was comfortable and the staff m... Read more
from Richmond, Virginia
Submitted on 26-07-2016
Even though, we live in the next county from this hotel, we checked in due to multiple seminars and events during the PNAA Eastern Region Conference for 4 days (Thursday to Sunday). Right from the beginning, when we started planning for this event, the hotel was easy to work with. Jennifer Terkeltaub at this Hilton helped us out tremendously from A to Z. I have to credit Jennifer for her patience dealing with all the various people from the local chapter of PNARVA. The cleanliness and the bri... Read more
from Philadelphia, Pennsylvania
Submitted on 27-07-2016
Awesome stay Would definitely stay and recommend this hotel to all. My hall way was super quite which I loved and the f.o.h. staff greater me each time they saw me. Even the Houseman greated me throughout the day.
from
Submitted on 27-07-2016
I occasionally stay in this hotel during my business trips to Richmond and the hotel is a very comfortable property. Additionally it is very close to good restaurants and shopping centres. I strongly suggest Hilton Short Pump.
from Bedford, United States
Submitted on 27-07-2016
When we checked in, the staff was friendly and courteous. the room was very clean. The breakfast was very good. the mall nest to the hotel is very convenient. there is a shuttle to the mall. overall it was a great weekend getaway
from Middletown, Delaware
Submitted on 28-07-2016
Great location. Property was very neat and clean. I will bring my family to Short Pump for a vacation in the near future.I would definitely stay here again. This property location close to everything you need in shopping, eating and spas.
from Newark, Delaware
Submitted on 28-07-2016
This was a great location for the National Baptist Deacons Convention of American, Inc annual sessions. Enjoyed the service received from hotel staff. Food was great, room was clean. My only regret was not having enough time to enjoy all the amenities.
from
Submitted on 29-07-2016
All good. The staff was professional and helpful, the room was clean and comfortable and the hotel had plenty of perks (free self parking, internet in the room, a spa, a coffee shop for the mornings - so my husband could get his Starbucks fix.) The breakfast was good and the restaurant, Shula's, was a good choice. We were in town to visit a very sick friend. I am a Hilton Honors member and booked the executive floor. Very nice and it allowed us to wind down each day. There was a conference... Read more
from Richmond, Virginia
Submitted on 29-07-2016
I thoroughly enjoyed my 7 day stay at the Hilton. The employees became my friends, met/exceeded all of my needs and those of the other members of the National Baptist Deacons Convention of America, Inc. and Its Auxiliaries. I will definitely return and recommend this Hotel to others.
from Jakarta, Jakarta Raya, Indonesia
Submitted on 31-07-2016
I found this hotel to be fine, the people were nice, it was well maintained, adequate gym and restaurants. However, I was pretty shocked that the executive lounge charged for alcohol. In every other hotel I have ever been to, if you have status and are on the executive floor, drinks are included during the happy hour / dinner time.
from Lynchburg, Virginia
Submitted on 31-07-2016
Great hotel - highly recommend! I've stayed here twice recently and always had excellent customer service with any of the staff that I interacted with. The hotel is super stylish, convenient and very clean!
from McLean, Virginia
Submitted on 01-08-2016
Service was fantastic (room, cleaning, breakfast, and bar), free water bottles, found an old container of humus... I'm usually picky about the shampoo and conditioner cuz I colour my hair, but the complementary soaps and conditioners were the absolute best I have ever had at any hotel!
from strasburg va
Submitted on 02-08-2016
This may be the best Hilton property I have experienced. From the minute we entered we were greeted by staff and at check-in I was given a personalized gift card and bag which included gourmet cheese and crackers. The room was very clear and large. I was traveling with a 3yr old and the concierge went out of her way to find him a banana. Every staff member encountered was polite, courteous and helpful. The pool area was clean and stocked with towels. Can't wait to go back and try out the spa... Read more
from Washington DC, District of Columbia
Submitted on 02-08-2016
Everything was fabulous. We stayed in room 530. The only issue we had was that while taking a shower the water would back up into the tub. So several times while showering we would turn off the water to let it drain so as not to be standing in water up to our ankles.
from chicago, United States
Submitted on 04-08-2016
******* Overall it is the best Hotel you can find. I give it 7 stars. Location and cleanliness is excellent. You can not find any better place. I recommend Hilton to anyone want to have piece of mind. I like the service and the hospitality of the Hilton
from Richmond, Virginia
Submitted on 07-08-2016
Check in and out process was smooth and very quick. The onsite steakhouse (Shula's) was delicious, and the bar made fantastic drinks. 24-hour room service was great. The rooms were spacious and the staff were extremely helpful. The store was closed but they brought some items up to our room that we'd forgotten to bring, at no charge. Would recommend for a quick stay in Short Pump.
from Jacksonville, North Carolina
Submitted on 10-08-2016
Beautiful hotel! Great staff! Clean room! This hotel was in a great location. The check in process was very efficient. The room was well appointed. The bathroom was very nice and stocked with Peter Thomas Roth products. Great stay!
from United States
Submitted on 11-08-2016
Very pleased with the cleanliness and size of the room and prompt service. Love the fact of the Hilton Honor floors and the use of you key in the elevator to access your floor. The Hallway to the room was well lite and quite.
from Wilmington NC
Submitted on 13-08-2016
I normally like smaller hotels but this place won me over when I walked in. Plenty of people at the front desk, everyone smiling and a very friendly receptionist made a great first impression. Then I walked by the Starbucks in the lobby. Not a sorta maybe Starbucks but a full store! And the hotel restaurant is a Shula's steakhouse! Rooms are great- clean, big and comfortable. All amenities as promised. Stay here if you are in the area!
from Toronto, Canada
Submitted on 15-08-2016
A perfectly fine hotel for the business traveller Located near restaurants, a mall and many businesses, it's a reliable hotel. It's modern, has a great restaurant, and other facilities. My 'go-to' place when I'm in Richmond.
from Clinton, Maryland
Submitted on 17-08-2016
Very nice hotel. I will definitely stay here again. Very good price for the money. The breakfast was very good. The room was spacious and very clean. The bed was comfortable. If I can suggest get rid of direct TV and go with Comcast or Verizon FIOS.
from Wilmington, North Carolina
Submitted on 17-08-2016
The rooms were very clean and spacious, and the staff was superior! The hotel was in an excellent location; Close to shopping and a variety of restaurants. Our children loved the indoor pool! We will stay here again.
from Toledo, Ohio
Submitted on 06-09-2016
My husband and I recently stayed at the Hilton Richmond Hotel and as soon as we entered we were greeted by a very welcoming Concierge named Doreen. From the start she went out of her way to make sure we had everything we needed and had a smile throughout it all. She was so warm and friendly. Even though we only spent one night at the hotel, she made us feel like we were VIP. We will definitely be going back to this hotel the next time we visit Richmond.
from Washington DC, District of Columbia
Submitted on 06-09-2016
Fantastic hotel in downtown Richmond walking distance to many great restaurants and cool space. Rooms are spacious and very unique. Ask for a king room and select a city view- you won't regret it Stay here!
from
Submitted on 06-09-2016
My daughter and I spent the night while college touring in Virginia. Very friendly staff and service, nice breakfast and spotless room. The lobby was very lively with several events happening. This added to the festive feel at the hotel. The proximity to the Short Pump mall with lots of good shipping and restaurants was a happy bonus. The hotel is about a 15 minutes drive to downtown Richmond.
from Baraboo, Wisconsin
Submitted on 07-09-2016
Recommend this location..clean comfortable new rooms..An overall pleasant stay.New restraunts and shopping a walk away. Enjoy a helpful staff. Our business group would return..satisfied with multiple large well kept hall rentals.
from Hackettstown, New Jersey
Submitted on 07-09-2016
Upon ck in I was very friendly welcomed then I was upgraded to a wonderful suite on the eighth floor with all the special treatment of the concierge if they didn't have what u wanted they made sure to get it for u . I can't wait to go back !
from Roanoke, Virginia
Submitted on 11-09-2016
Very good venue for a conference/training meeting. Quite cordial and friendly staff. Rooms were of good size and AV services providers were excellent. I look forward to one day taking full advantage of the lodging facilities. Easy to find from I64 and I loved the lime water provided in the lobby...tasted just like a gin and tonic, but able to drive afterwards!
from Fruitland
Submitted on 13-09-2016
We always book the Hilton whenever we go to Richmond which is about four times a year. As always our room was clean and check in was a breeze. I highly recommend this hotel to anyone looking to have a great weekend away or for a business trip. And don't forget he to make a reservation at Shulas the food is amazing!!!
from
Submitted on 14-09-2016
We had a fabulous time! My new friend Doreen at the concierge was the sweetest most helpful lady I have ever met. I am sure she is an amazing asset to your Hilton team. The food was delicious. We will definitely be back!!
from Charlotte, North Carolina
Submitted on 17-09-2016
It was a girls weekend so we were excited to have the spa there.....not so much. It was cheaply decorated and although the staff was nice enough the didn't seem to know what they were doing. We had a good time anyway but it is an average hotel with below average spa.
from Somerset, Pennsylvania
Submitted on 19-09-2016
Really liked the staff very well done and the rooms were nice and clean. Also the beds were comfortable and overall trip was pleasant. I would recommend this hotel again. Most of the time was spent on business....
from Hanover, Massachusetts
Submitted on 26-09-2016
Stayed here one night on our way back home. Had early flight so this was fairly close to airport. Hotel was clean and staff friendly. It was quite hot when we were there and the AC was never working very well. Had king room. Bed comfy and bathroom was nice. Kind of a large hotel. Would want something closer to town of Richmond next time.
from Virginia Beach, United States
Submitted on 27-09-2016
This hotel was extremely comfortable and efficient. The staff were excellent. The room had a nice TV and the restaurant was very good. The beds were excellent for sleeping and I would have loved to sleep in but a conference downstairs was my priority. Please try the Hilton first for class and comfort.
from Williamsburg, United States
Submitted on 27-09-2016
Attended the Virginia Nurses Association conference and Gala event at the Hilton Hotel - Short Pump. The hotel did a very nice job. Accommodations, service and food were outstanding. The event venue was planned very well.
from Point Edward
Submitted on 29-09-2016
Stayed here for one night on a bus tour from Canada. What a beautiful hotel. From the moment you step into the front entrance, you are immediately impressed with the decor. Immediate check in by great staff at the front desk who had our key cards already for everyone. An absolutely beautiful, comfortable room. Excellent bar area, restaurant just off the main lobby. Our waitresses in both areas were truly excellent. I enjoy tasting craft beers on my travels. Our waitress chose the craft beers whi... Read more
from New York City, New York
Submitted on 10-10-2016
You know, this was one of those experiences where for a 24 hour period I had a really good time. I came to Richmond for the weekend to entertain family. The hotel was put together with care, the front desk was very helpful and welcoming. I love the fact the you have to have an active key to get to each level of room floors, security now a days is so important. The breakfast was delicious. Get to the omelet bar and snag some butter croissants, I ate way to much of them! I wish I could say I did i... Read more
from
Submitted on 12-10-2016
Wow! What a great location for a girls getaway weekend. Beautiful hotel, perfect location for shopping and eating, Shula's restaurant was delicious and staff was great. This is the best part of Richmond! Don't miss out on this hotel and spa!
from Houston, Texas
Submitted on 13-10-2016
I stayed here last weekend. I am a smoker, however I NEVER smoke in my room. Always outside. I also never throw my butts on the ground. I usually put them back in my pack, and throw them away later. I throw one butt in the trash. They now have charged me a $250 smoking fee despite the fact that the room was NEVER smoked in. Upon speaking with management, they don't care what I have to say and were totally rude and unhelpful. If I had known they were going to charge me a fee, I would have saved m... Read more
from Upper Marlboro, Maryland
Submitted on 14-10-2016
We chose this hotel as quick getaway for our 5th wedding anniversary. The staff were extremely professional and accommodating. The grounds immaculate, the room was very nice, and the location was great. Lots of shopping and dining. We can see why it is ranked so high!!! We highly recommend this hotel.
from Hemet, United States
Submitted on 15-10-2016
This is one of the best business trips that I have had in awhile. The staff was fabulous, the room was extraordinary. I was pampered and treated like a queen. I would recommend Hilton Hotel Short Pump Hotel to anyone for any circumstances.
from
Submitted on 17-10-2016
My husband and I stayed for the weekend on the executive floor. I'm a self proclaim hotel snob. The staff is wonderful and remembered our names. We visited the spa and was completely relaxed afterwards. Shula's restaurant is worth the money. The only issue was the last night we were there the fire pit area had 10 teenagers being loud. One was setting on the fire pit table. We decide to go to the executive lounge. It was trashed with dishes from guests having dinner in the area. It was completel... Read more
from Long Island
Submitted on 17-10-2016
This hotel was extremely clean, all the staff members were friendly and it was convenient to shops and restaurants which was perfect on my business trip since I did not know the area well. They also have a shuttle which will take you wherever if you need.
from Lynchburg, Virginia
Submitted on 17-10-2016
Checked into this hotel with a family member who had just had surgery. They were very accommodating offering wheel chairs and complimentary upgrade. Breakfast was AMAZING! They Treated me my royalty!!
from
Submitted on 17-10-2016
This hotel was very nice, staff was friendly and helpful. The breakfast thats available at the restaurant in the hotel was really good. Close to great shopping! Our family will definitely stay here again in the future.
from Charlottesville, Virginia
Submitted on 19-10-2016
My family of 4 stay here when we want to get away and shop in the area. There is always a warm welcome- this last time with Pelegrino, crackers, cheese, and hummus! My girls love swimming in the perfectly heated pool and hot tub. The executive floor is so great as well with several snacks in the evening and a sufficient breakfast in the morning. Thanks to the consistency- we will be returning!
from Wilmington, North Carolina, United States
Submitted on 20-10-2016
Loved everything about the hotel! Especially liked the concierge room and amenities. I came with my sister and a friend and we really enjoyed everything about the hotel. The breakfast was very good as well.
from Luray, Virginia
Submitted on 20-10-2016
This Hilton is beautiful & has excellent service in all areas of the hotel. I attended a conference here & was very impressed with the set up & space for conference. Looking forward to accessing so many wonderful shops at Short Pump Town Center as well.
from Mappsville, Virginia
Submitted on 20-10-2016
This hotel is far from being a dump but if you want value for the hundreds of dollars this room will cost. Find something else. The spa doesn't function, it's a hot bath that circulated through the filter only and the staff lied to me. Telling me that it never functioned as a spa when the sign on the wall referenced the switch to activate it. Your breakfast is a meager bagel, one fruit and coffee. No utensil's to cut the bagel or spreak the cream cheese.
from
Submitted on 24-10-2016
While here on business, I stayed at the Hilton. It was beautiful, great service, and best of all- a Starbucks in the building. Great bar. TV allowed to log into Netflix. That was an unexpected treat! :)
from Virginia Beach, Virginia
Submitted on 24-10-2016
Great location, nice property, nice people - really nice people. The room was modern, clean and comfy. I'm super picky and super thankful we found this gem. We went to Kings Dominion for the day with the kids and didn't want to stay near there so this was a wonderful find!
from Marseille, France
Submitted on 31-10-2016
I was here for a funeral I use my Hilton points the room was perfect it was quiet it's comfortable it was well supplied and easy to get anywhere I needed to go I would highly recommend this hotel. Furthermore they all knew where everything was they were knowledgeable staff and a very friendly staff and parking is underneath the hotel I felt extremely safe traveling as a single woman
from Roswell, Georgia
Submitted on 31-10-2016
My wife and I had an incredible stay. The hotel is very convenient to Old Town and the Colonial Quarter. The staff was very friendly and the breakfast was first class! We would definitely stay here again on our next visit to St Augustine
from
Submitted on 31-10-2016
The Hilton Richmond Hotel & Spa/Short Pump exemplifies the Hilton brand and provides superior service from check-in to check-out. I would highly recommend this property to anyone needing a hotel while visiting Richmond.
from Gloucester, Virginia
Submitted on 08-11-2016
We felt welcomed and greeted with a smile from all the staff and team. Mrs. Bullock, Doreen, and Yeshimebet are a great asset to the hospitality industry. We had a concern at the front desk with misinformation and we were highly pleased with how Ms. Bullock resolved it. Doreen gave us directions and info that help make our visit so enjoyable. Lastly, Yeshi kindness and helpfulness made my wife and I feel at home. We are making this Hilton Hotel the location of our next stay.
from Boston, Massachusetts
Submitted on 08-11-2016
We had our wedding block of rooms last weekend for a wedding in the Short Pump area, as well as a Just Married Breakfast. The hotel staff took good care of our needs. The rooms were impeccable and comfortable, and the Hilton buffet breakfast was excellent! I would not hesitate to recommend this hotel. With the reserved block of room, the rate was excellent for the quality!
from
Submitted on 15-11-2016
Stayed to the Hilton in Richmond Virginia and immediately felt comfortable where we were. The hotel was very clean and the staff was very friendly and accommodating. Loved that the hotel wasn't like any other hotel. Rooms were immaculately clean and the beds were very comfortable. Food was a bit pricey but very good. Would highly recommend!!!
from Suffolk, Virginia
Submitted on 15-11-2016
Can not access guest floors without a key to operate the elevator which makes for added security. Restaurant could not process charge card which required charge to room or cash during breakfast which makes it harder to have receipts for meals
from Danbury, Connecticut
Submitted on 16-11-2016
the hotel is CLEAN, modern d├ęcor, comfortable rooms and customer service that one would like to have at a hotel but rarely gets to see. I did not have a single bad experience with a staff member (there is always at least one person having a bad day - but not here!)
from Norfolk, VA, United States
Submitted on 23-11-2016
The reason for our visit was to celebrate my wife's birthday with our son and his family who live in the area. We had dinner in Shula's, which was excellent. We also spent time in the executive lounge, which was not a very good experience because there were a number of children and teen agers playing in the lounge. The hotel needs to do something about this problem.
from Virginia
Submitted on 26-11-2016
The Hilton Short Pump is a beautiful hotel with great accommodations and friendly service. I stay here yearly while attending a conference and feel like I am coming home. There is a ton of shopping all around which is nice with plenty of activities and restaurants nearby! I highly recommend this hotel!
from Halifax, VA
Submitted on 26-11-2016
We went to Short Pump for a girls shopping weekend. I'm a HHonors member and always try to stay at a Hilton hotel. This one didn't disappoint. Very helpful staff, gorgeous rooms and lovely spa. Food was delicious at the restaurant as well. I'm definitely going back with my husband for a weekend.
from MD, United States
Submitted on 26-11-2016
Hilton Brand is a Great Hotel. I have stayed at the Hilton at Short Pump many times. Each Stay is always a Great Experience. Try Hilton at Short Pump, Henrico County Richmond , VA The Staff is Great the Hotel is Clean. And most Importantly, the Rooms are Very Clean.
from Greenville, South Carolina
Submitted on 27-11-2016
This trip was purely for rest and relaxation. The facilities and staff here were exceptional in every way, so our goals were achieved. The breakfast was delightful and so plentiful, pleasantly presented. Highly recommend.
TOP