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Hilton Garden Inn Richmond Downtown

Richmond, VA, US (RIC)

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Based on 1298 reviews
Situated in the former Miller and Rhoads Department Store building, this hotel in downtown Richmond, Virginia combines historic charm with modern amen
Room & Rates

1 KNG ACC JR STE W/TUB

LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING BED JR SUITE

LIVING AREA-COMP WIFI-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KNG JR STE HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL
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1 KING BED WITH SOFA

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING BED

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG W/SOFA MOB ACC W/TUB

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG W/SOFA ACC ROLLINSHWR

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG ACC 1BDRM STE RI SHWR

LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING BED 1BDRM SUITE

LIVING AREA-COMP WIFI-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING HEARING ACCESSIBLE

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1 KNG SUITE HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL
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2 QUEEN BEDS

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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2 QUEEN ACC RM W/BATHTUB

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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2 QUEEN ACC RM ROLLIN SHWR

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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2 QUEEN HEARING ACCESSIBLE

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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Hilton Garden Inn Richmond Downtown
501 East Broad Street, Richmond, VA US 23219

Bookit.com Extra Values

  • Free Wi-Fi
  • Free Printing


Incredible Location

  • Only eight miles from Richmond International Airport and central to Downtown Richmond
  • 24-hour Business Center and complimentary Wi-Fi
  • Meeting space for up to 340 guests
  • Fitness center, pool, and whirlpool
  • Great American Grill and 24-hour Pavilion Pantry convenience store

Why Stay Here

  • Fully-equipped 24-hour business center
  • 24-Hour Pavilion Pantry convenience store

 

Impressive Quarters

The downtown Richmond, Virginia hotel beckons with well-appointed accommodations featuring king and queen Garden Sleep System beds. Amenities range from mini-fridge to microwave to free high-speed Internet access, wired and wireless.

Dining Appeal

  • Great American Grill
  • Bottom`s Up Pizza
  • Capital Ale House

 

THINGS TO SEE AND DO!
A convenient location makes it easy for guests to access a wealth of top-rated attractions. The hotel is directly across the street from both the Greater Richmond Convention Center and Richmond CenterStage, which is home to first-rate theater, classical music concerts, and national dance companies.

  • The historic Capitol Building,
  • Edgar Allen Poe Museum
  • American Civil War Center
  • Museum of the Confederacy
  • Virginia Museum of the Arts 

 

AMENITIES:
  • ATM Machine
  • Audio/Visual Equipment (+)
  • Business Center
  • Car Rental Desk
  • Coin Operated Laundry
  • Conference Rooms
  • Laundry Services/Laundry Facility
  • Multilingual Staff
  • On-Site Convenience Store
  • Restaurant
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Valet Parking
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1298 reviews
from McLean, Virginia
Submitted on 20-05-2016
Stayed for one night on our way to Washington DC. Greeted with great warmth. Lovely, elegant room with big tall windows, beautiful draperies, clean carpeting and lush bed linens. Delicious breakfast at the Herb 'n Garden with professional, attentive wait staff. Location can't be beat -- a few short blocks from the gorgeous, stately and historic State Capitol, City Hall, Virginia State Library. Will return again to explore further and definitely stay at this Hilton.
from Chicago, Illinois
Submitted on 22-05-2016
Stayed at the Hilton Richmond Downtown a few weeks ago, which was my second time at this property. First time I stayed it was still undergoing renovations (November 2015), and although it was a good stay then, it's better now that the work has been completed..Very clean, very efficient service, and the room was spacious. The location is great - very near to many restaurants and businesses and only about 15 - 20 minutes from RIC airport - and there is self parking across the street or you can v... Read more
from
Submitted on 22-05-2016
Everything was good until today. Despite no free amenities it was tolerable. Now every hour the smell of cigarette smoke comes through the vents and I choke. But what am I to do. Stuck here another week. Won't stay here again.
from Newport News, Virginia
Submitted on 23-05-2016
Very nice hotel with friendly staff. Rooms were clean. Work out facilities included weights and treadmills. The staff that assisted our conference was fantastic and made sure that all of our needs were met. There are also lots of restaurants within walking distance.
from Williamsburg, Virginia
Submitted on 24-05-2016
I visited with a friend for a weekend celebration trip. The one thing that was a downside was parking. The hotel parking itself was very expensive and the lot right next door to it was just slightly cheaper (even though it has a somewhat misleading sign). I had to drive around for a while to find walkable street parking (free). The hotel itself was fantastic and totally made up for the parking experience! The inside is very chic and noble. The rooms had high ceilings, looked very fancy and the b... Read more
from Jacksonville, Florida
Submitted on 05-06-2016
Spacious room, very clean. Great front desk staff that were extremely helpful. Nice valet staff that were relatively fast considering how busy they were. Highly recommend this hotel for business or travel in the Richmond, Vs area.
from
Submitted on 06-06-2016
I came in town for my daughters wedding 2 weeks ago and the hotel staff was simply amazing. Front desk was great house keeping and the restaurant staff (morning and night). Also the valet staff was amazing as well. One guy in particular (Dominic) was very helpful from the night I checked in during the entire weekend. He seemed to have always been working but whenever myself or my family needed something he was there to help. We really appreciate the help and the excellent service this hotel has... Read more
from Washington, United States
Submitted on 06-06-2016
We stayed for one night. Benjamin went out of his way to help us find our way around the city and made recommendations too. I wish the rooms USB hub, since this hotel was recently renovated that would have been a nice addition. The hotel is clean and in a good location.
from Sterling, Virginia
Submitted on 06-06-2016
Fine they had a a carpet problem and overdid the air freshener which was overwhelming and sort of sickening. Otherwise the hotel is in a good location and the room was very large and comfortable even if the air conditioning was very noisy.
from Roanok, United States
Submitted on 06-06-2016
Only stayed overnight, but will definitely return. Awesome experience. The lobby staff and shuttle service drivers were wonderful and very helpful. The rooms were clean and the beds were very comfortable. Loved the amenities.
from Nashville, Tennessee
Submitted on 18-06-2016
Stayed at Hilton Richmond Downtown June 2nd - 4th on a vacation. When we checked out the morning of the 4th, Dominic with the valet service did an excellent job taking care of our needs. He brought our car up immediately, helped us load our luggage, and even filled the cooler with ice. Thank you Dominic!
from
Submitted on 19-06-2016
Last minute booking through Hilton Honors. Big room (302) with two (2) double beds. Clean. Beds were firm. Big oversized pillows. Very nice. Great location. Walking distance to Capital and Governor's mansion. Nice pool. Didn't use restaurant or bar.
from Arlington, Texas
Submitted on 19-06-2016
This hotel is very nice. Friendly staff. Comfortable room. Everything was fine until we went downstairs for breakfast.I believe that is a room cost over $200 breakfast should be included, it is not here. Ordered basic breakfast eggs (they come scrambled) bacon toast. I have had all kinds of eggs in my life, but I have NEVER had eggs that tasted as bad as these. It wasn't that they were bland or tasteless they just tasted horrible. they had a very nasty taste and we couldn't figure out what it w... Read more
from Washington DC, District of Columbia
Submitted on 19-06-2016
Such a nice hotel. We've always stayed at another unnamed downtown hotel but I had a great online price so we stayed here this time. Will stay here again next time for sure! The staff were very friendly and the lobby/bar area was very nice. They could've added bar staff since one poor bartender was all alone in a packed bar that night.The room was very nice and spacious - very high ceilings made it seem very large! The four large fluffy pillows on each comfortable bed were a great addition to th... Read more
from San Antonio, United States
Submitted on 21-06-2016
In brief, I found the front desk staff be very rude. I contacted the front desk for a "toiletry kit," and was told that room service would not deliver to my room. In the past, I've always found this hotel to be extremely helpful and professional. Upon retrieval of the kit, the items were just handed to me - no bag or package. Also, the parking situation is a nightmare and a potential liability for your property. I enjoyed this property when it was a Hilton Garden Inn- not now.
from Denver, CO
Submitted on 28-06-2016
Very nice and spacious room on 6th floor. I had requested a specific room on high high floor at the Hilton website before I arrived. We were early and they offered us another room because the one I requested wasn't ready. We chose to wait for the requested room on 6 rather than the one that was ready on 4 same side of building. Good thing I read the "tips" about this hotel because that side of the building was where the buses stop and the buses have speakers you can hear on the street and in ... Read more
from
Submitted on 30-06-2016
The hotel and services were great. Everyone was very friendly and helpful. The room was clean and spacious. I requested to the be facing the atrium and I think the rooms are a little smaller on this side but it was prefect. The only issue I had was a small one and that is that room service didn't get my order correct both nights we ordered in. However, they did offer to fix this issue and provided a free dessert as well. Overall great place to stay!
from
Submitted on 02-07-2016
You get what you pay for. Room prices are the same if not a bit less than comparable places in the area. Yes - you will pay the $20 parking fee. But you are warmly greeted when you arrive - and they patiently wait while you get your things together. Check-in was smooth. We are HH Diamond status and didn't get an upgrade - BUT - we were assured that the room would be great. It was #501... Far away from the elevator ... Spotless in every way. Ate light appetizers in the Executive Lounge.... Read more
from Temple, United States
Submitted on 02-07-2016
I had an excellent experience during my stay at Hilton Richmond Downtown in Virginia. The front desk staff is courteous and helpful in attending to my needs, the Herb n Kitchen staff helped with pressing the elevator buttons, Kristen is an excellent staff who went above and beyond her duties to care for our needs. This hotel was a 9-minute walk to VCU (MCV Campus), which meant convenience since I didn't have to worry about car rental or parking fees. Above all being able to check in on line a... Read more
from Charlotte, North Carolina
Submitted on 03-07-2016
Beautiful large rooms. Historic building with a lot of neat touches from the original building. The decor is very nicely done. Large meeting spaces and dining spaces. Friendly staff. We had free breakfast in the executive lounge, it was just ok......but free. Would definitely stay here again.
from Washington DC, District of Columbia
Submitted on 05-07-2016
Room was clean and the bed was soft. Close to everything. Valet was poor. Polite but had to wait for 20 minutes to get vehicle causing us to be late for our business meeting. Staff was friendly for the most part.
from Washington DC, District of Columbia
Submitted on 05-07-2016
I have never had a bad experience with Hilton so this was disappointing. I stayed for a night at the property in downtown Richmond. First off, the location is great. It's very easy to get too; right off the main interstate. I checked in the night before online, so it was a seamless and quick process. The hotel is a nice size, but didn't feel too large. And the valet parking was quick and the staff were friendly. I checked in after a 3 1/2 drive through heavy holiday weekend traffic. I was e... Read more
from
Submitted on 05-07-2016
Hotel itself is very nice..I booked using my HH Points and they were not applied..cost was not discussed upon arrival or departure.. only noticed when I looked at the receipt while waiting for my car that I had incurred a $500 bill..yeah not happy.. Do not get the Wings glazed in chili sauce from the bar..absolutely horrible... Chandra/manager of breakfast restaurant was awesome..as well as waitress Dominique..pool and Atrium for relaxing was a nice touch.. ..elevators were timely..staff was all... Read more
from Thomasville, United States
Submitted on 06-07-2016
It is always a pleasure to stay at this hotel when I am in Richmond. They have clean rooms, hotel is in a great location, near many great places to eat. The staff is very friendly and welcomng...just like home :)
from Lynchburg, United States
Submitted on 08-07-2016
My daughter and I spent the night to attend a show in downtown Richmond. We wanted a hotel close to the venue. This was perfect. Just across the street. The staff was so nice and helpful. The hotel was clean and our accommodations were great. Very pleased with our decision to stay there.
from Washington DC, District of Columbia
Submitted on 09-07-2016
I just left the Hilton where I stayed for the US National Taekwondo Championships with my son, team and coaches. I also hosted a meeting at the hotel in the Amethyst Room. Booking was easy and check in was efficient and uneventful. Employees with whom I had personal contact were kind and helpful but nothing out of the ordinary or special. The room was comfortable and had plenty of space and was spotless. The bathroom was perfectly clean and the amenities were above average for a business cla... Read more
from Columbus, Ohio
Submitted on 10-07-2016
Loved the high ceilings, comfortable beds, spacious rooms, and downtown views. Our family found the hotel's shuttle service helpful for dinner plans. The staff quickly and effectively responded to a plumbing issue in one of our rooms. The Miller & Rhodes mementos on display in the lobby were a special touch.
from Ridgefield, Connecticut
Submitted on 11-07-2016
Our family stayed at the Hilton Richmond Downtown for the TaeKwonDo Nationals this year. It was so convenient being only one block from the convention center. Everyone from the front desk to the restaurant staff to cleaning personnel was extremely friendly and helpful. The room was spacious and immaculate. They had a shuttle that made getting around super easy for destinations within a 2-mile radius, which, in the 95-degree weather, we definitely took advantage of. The best part of our stay was... Read more
from
Submitted on 11-07-2016
Spent July 7-10 at the hotel. Was in town for a family wedding. The reception was held at the Hilton. The hotel is close to I 95 and 64 and we found it very well located for the things we wanted to do. The food at the restaurant (breakfast) and the reception was excellent. What really stood out was the exceptional courtesy and friendliness of the hotel staff. Probably the best staff I've encountered. The room was clean and comfortable. I would definitely recommend this hotel.
from
Submitted on 11-07-2016
My stay at the Richmond Hilton is always outstanding. The staff have the best customer service from the valet staff all the way to the cleaning staff. The Richmond Hilton is a GEM.. The drivers took us to the store for a few items of snack, keep us informed of the best places to eat. Overall, I give this place 100 Stars.... and Ryan one of the managers at the front desk is so outstanding helpful... Much success to the staff at the Richmond Hotel you all are a STAR...
from
Submitted on 13-07-2016
After a long night drive to Richmond, and midnight checkin, I was met by a warm, friendly smile at the reception desk from Ms C. I was given a 2nd floor room, that was beautifully laid out, except its location. I was on the pool level, but never expected to see tables and chairs directly outside of my window. If I opened the curtains during the day, I would have zero privacy. I went back to reception and explained how uncomfortable my stay would be if I had to close myself off, and not get natu... Read more
from Fremont, United States
Submitted on 15-07-2016
If you check in here better look for Miss C. as she was the only one that made me feel accommodated. That is the first star on this review. The second star is for their oversized room which was nice and for the nice and accomodating parking staff. All other star taken out because of their front desk staff except for Miss C. I made 2 different reservations since I came here as part of a Nationals competition for Taekwondo and that I was not allowed to add more days to my group reservation. M... Read more
from RICHMOND
Submitted on 27-07-2016
I have stayed at this property a few times, all of which with good results. This trip the front of the house staff was even better than usual. I travel a lot, and the staff can make or break even a nice property. No such issues here. Looking forward to my next visit.
from Snoqualmie, Washington
Submitted on 27-07-2016
Good service, nice rooms for a meeting and I love the dark and classy furniture in the room with a big inviting bed.. interesting that the windows are big but only go down to about five feet above the floor. You get light but privacy with the curtains open. Only complaint - a wee little tub- perfect for a child and perfect for me ( I am small) but a good sized man or woman wouldn't know what to do with it. Nice fitness program and pool! Don't think they have a concierge but the desk people a... Read more
from Tampa, Florida
Submitted on 27-07-2016
From the moment we arrived and were greeted by the valets, every staff member we encountered was lovely. Every one we passed, during our whole stay, never walked past us, without greeting us with a smile and pleasantry. During check-in, the woman at the front desk ask if we had any presences. We told her we wanted something quiet. She gave us a higher floor, with an inside view to reduce noise, it was perfect. After having our breakfasts comped, we ate in the dining room each morning. The ser... Read more
from Mount Carmel, PA, United States
Submitted on 27-07-2016
Clean, Courteous, Professional and Quiet... Rooms are very comfortable as are the beds!! I arrived in Richmond, VA late and they accommodated me very quickly and had a room available even though I did not have a reservation and there was a lacrosse tournament in town that night and the hotels in the area were full. I had to check out very early the next day so I did not eat breakfast or anything during my stay. You will not be disappointed with this hotel!!
from The Hague, The Netherlands
Submitted on 29-07-2016
I loved this hotel. It's everything you'd expect from a Hilton. The rooms were large, the beds were super comfy, the staff were friendly and the pool was clean and warm. The only downside was the room service breakfast. For $43, we received two stale rolls, a coffee roll and a bowl of special K, which was not what we ordered. Luckily, the helpful staff member at the front desk took half the price off upon checkout. I would definitely recommend this hotel but get breakfast at the subway next do... Read more
from Carlisle, Pennsylvania
Submitted on 01-08-2016
Stayed here for a military ball across the street. Super friendly staff from the valet staff, front desk, and the lounge. Even when busy, they were super friendly and helpful. The room was very clean and spacious. The bed was soft and very comfortable. I have made this my downtown Richmond hotel.
from Williamsburg, Virginia
Submitted on 01-08-2016
I really liked this hotel - from check in to check out, the staff was great. Preston checked us in, and let us know that we had received an upgrade into one of the suites. Upon arrival to the room, it was very clean and spacious. We also got access to the executive lounge, and the server working inside was very helpful and attentive. I would definitely stay here again, as it has quick access to the downtown area with a free shuttle.
from Atlanta, Georgia
Submitted on 03-08-2016
This a relatively new hotel; used to be the old Miller & Rhodes store (if you know anything about old Richmond). The location is excellent; walking distance to some nice restaurants and office buildings. Great for business travelers. The bar is small and has limited selections, but it serves it's purpose. The food and food service is disappointing though. Food is bland and service staff seems less than highly motivated. One waitress did remind me twice that my bill did not include her tip. ... Read more
from
Submitted on 04-08-2016
This hotel was formerly the Miller and Rhodes department store. It is now a hotel and condos. This being said, the room I occupied had a very weird layout, very little natural light and a view of an interior courtyard. (Room 534) This hotel is across the street from the convention center, and right across the street from the Marriott. You can walk to some down town locations, and the hotel has a complimentary shuttle service within 2 miles of the hotel.
from Channelview, Texas
Submitted on 04-08-2016
There were (2) unacceptable issues while staying at this hotel. 1) The hotel restaurant served spoiled fried chicken breast for breakfast & 2) After returning to my room on Mon, Aug 1 @ 7:00pm, it had not been cleaned. Once I realized it was still in disarray, I informed the front desk and was asked did I have my Do Not Disturb signage on the door - my response was No. After approx. 30 min I returned to the front desk, inquiring on the timing of cleaning my room and I was informed that someo... Read more
from New England
Submitted on 08-08-2016
My husband and I booked this hotel for a stay during the Taekwondo Championships. We reserved this hotel using our Hilton points. We also did a pre-check and selected room 607. At check in our room was ready however we were told there weren't any Diamond upgrades available (even though I could see better room categories were available on their app). Our room was nicely decorated and close to the others in our party. Unfortunately, things went down hill from here. We went to the lounge for lunch... Read more
from Sterling, Virginia
Submitted on 08-08-2016
Advice - Parking is $23 to use their valet, otherwise you can park across the street in the public lot for $18 but you can't come and go as you please. They have a shuttle that runs til pretty late and will take you anywhere in a few mile radius, I didn't use this service but it seemed pretty cool. Con - WiFi was slow and constantly kicked me off, maybe its not the case in all the rooms. Pro's - Front desk staff was great, room was clean/comfortable.
from
Submitted on 08-08-2016
Have stayed at the Hilton Richmond a few times. Located in what was once a landmark retailer's marque store, it is located within easy walks to restaurants, VCU and the convention center. Clean, comfortable rooms and a friendly staff have made previous stays pleasant.
from Boone, North Carolina
Submitted on 10-08-2016
We recently stayed in at Hilton in downtown Richmond and really enjoyed our stay. Our room was clean and came with several helpful amenities (microwave, mini fridge, etc.) . The front desk staff were very accommodating as well. The hotel wasn't far from several places to get a bite to eat and/or a drink.There was a $23 charge for valet parking that we hadn't been aware of previously. However, the shuttle that will drop you off and pick you up within 2 miles of the hotel was a big plus. The drive... Read more
from Virginia
Submitted on 11-08-2016
I refrain from posting a bad review and attempt to resolve issues directly with management, however, I felt compelled to express my disappointment. When visiting Richmond, we generally stay at the Jefferson. When we heard that this hotel was being upgraded from a Hilton Garden Inn to a Hilton, we thought we would give them a try as an alternative, which seemed more budget friendly - yet would have the Hilton reputation of quality. On a positive note, it is a beautiful hotel and conveniently l... Read more
from Bear, Delaware
Submitted on 13-08-2016
This is one of my favorite hotels to stay in when traveling for work. The building was previously a Miller and Rhodes Department Store. You get a little history lesson of the building and surrounding areas as you walk through the building and see the pictures and items leftover from the department store on display. If you are comfortable walking then you can walk to many of the downtown sites such as the James River Canal Walk. If you are not comfortable walking then the shuttle with take y... Read more
from Virginia Beach, Virginia
Submitted on 14-08-2016
One of the best and largest Hiltons where we've stayed. There are many rooms on each floor and it was somewhat of a garden maze finding our room the first time. Their customer service is excellent even with the large numbers of guests. Our room was spacious (with 12+ high ceilings), modern and well appointed with all the amenities we've come to expect in a Hilton. Of note, some web sites list this as a Hilton Garden Inn, but it is, in fact, a Hilton. It was built in what once was a large Mi... Read more
from
Submitted on 14-08-2016
Checked in after a really long day and Lisa was amazing! She was so sweet and welcoming. Very helpful and made us feel comfortable. Room is nice with high ceilings. Convenient location to downtown and easy valet parking. Would definitely recommend and stay here again!
from Richmond, United States
Submitted on 17-08-2016
Stayed here during the weekend while moving a child into University of Richmond -Great Hotel ! Clean friendly Hilton with excellent customer service . Shuttle services are fantastic! Will take you anywhere within 2 miles of the hotel which is just about everywhere you want or need to go !
from
Submitted on 25-08-2016
We stayed at this lovely little gem overnight on route to McLaren Vale The hotel itself is over 100 years old but gas been substantially upgraded on recent years Rooms are spacious and offer value for money and the best location in Adelaide CBD Staff are pleasant efficient and helpful Worth a repeat visit no doubt at all
from
Submitted on 26-08-2016
We have stayed here twice so far and have enjoyed ourselves both times. The rooms are spacious and the beds are comfortable. It would be nice if there was another option beside valet, but I understand that parking in Richmond can be tricky. The last time we were there the valet told us that there was a shuttle that would take us anywhere within 2 miles of the hotel. The pool is nice, and a decent size. There was also a hot tub and exercise room that looks nicely equipped. There is even an outdoo... Read more
from Ottawa, Canada
Submitted on 28-08-2016
I stayed here with my husband when we came to a wedding nearby. Location was good. Valet parking was expensive considering the availability of parking nearby. Staff were all super friendly and helpful. The downtown shuttle was great. I'd stay here again for sure.
from Ho Ho Kus, New Jersey
Submitted on 30-08-2016
If you literally want to be in the center of everything this is the place to stay . There's a public parking lot right across the street that is very forgiving for being late . And you're literally a few blocks away from the state capital . You're also close to major attractions and historical monuments . The pool is adequate alongside a hot tub . And the gym is very well laid out . This is my second stay and I wasn't disappointed . If you want to really good price on a room I would act... Read more
from Oswego, NY, United States
Submitted on 31-08-2016
Stayed 3 nights. We noted that the housekeeping was less than expected as while the room was straightened up, trash removed and beds remade... the room was not vacuumed nor the tub/ bathroom sufficiently cleaned (hair was in the tub and on the floor). Spent the better part of 10 minutes searching the 5th floor in an effort to find the laundering facility. There should be a sign as soon as you get off the elevator to direct you to the laundering facility. Finally found it located off of the v... Read more
from Lockport, New York
Submitted on 09-09-2016
We stayed at this hotel for a family wedding in downtown Richmond the hotel is very modern clean and sophisticated only issue with this property was my family of four staying in a 2 Queen room did not fit very comfortably had other family members staying in 2 Queen room that were much more spacious once I found this out I should have moved my room but it was not very feasible due to having A 4 and A 6 year old
from New York City, New York
Submitted on 09-09-2016
We stayed for two nights during our drive South. The hotel room was very clean and big. The staff was nice and kind. The pool, hot tub and gym are clean and a plus. The restaurant in the hotel was perfect for dinner and my kids loved their lava cake.
from Edgewater, New Jersey
Submitted on 09-09-2016
We were very put off by the condition of the first room. The bathroom was completely disgusting, with hair everywhere. The second room was fine, but we questioned the cleanliness of the entire facility after the initial room
from Savannah, Georgia
Submitted on 10-09-2016
Stayed here for two nights on business. The hotel was centrally located in downtown Richmond. They offer a courtesy shuttle that will take you to locations within a two-mile radius. Some readers complained about the cost of valet parking ($23/night), but it was not much more expensive than parking in the public lot across the street ($18/night) and you have the benefit of taking your car in/out as often as you'd like, which cannot be done in the public lot. The hotel itself is beautiful. I ... Read more
from
Submitted on 11-09-2016
one of the worst stay i ever had in a hotel. and i have stayed in a few. The crew at the check in counter. Was not very helpful or very understanding,on what the check in people were telling them!? I am not used to people, being so negative!?
from Ashburn, Virginia
Submitted on 14-09-2016
I recommend this place to everyone. Staff is very accommodating and pleasant. The room was peaceful and comfortable. Breakfast was good and affordable. The shuttle was a great service, helped out my situation greatly.
from Stafford, United States
Submitted on 13-09-2016
This hotel does not disappoint. The location was perfect for a concert at the Coliseum. We had dinner at La Gotta and it was absolutely delicious. It is a must eat while you are staying. We also had drinks at several times in the lobby bar which had great service, people, and accommodations. We had lunch in the lobby bar and the food was fantastic. The hotel staff accommodated our every need, including holding our bags after checkout while we ate lunch, and the valet staff letting us keep our ca... Read more
from Atlanta, Georgia
Submitted on 16-09-2016
I left my Clarisonic Facial scrub on Monday, Sept 12 and when I called that same day, I got the run around and now the management, Mr. Dalton, Mr. Kerry and Mr. Carlo (all management) at this hotel has insulted me by refusing to file an insurance claim (which I fund out they can do from Guest Services) on the basis that they have a 'strong lost and found' program. Basically insinuating that I am lying about leaving my item in their room (Rm 323). I have been a loyal Hilton Customer for the pa... Read more
from Purcellville, Virginia
Submitted on 15-09-2016
Great location, walking distance to many historic sites, the capitol and good restaurants. Hotel staff is friendly and helpful, rooms are super clean. Nice pool and large fitness room. Would definitely recommend it.
from Merry Hill
Submitted on 19-09-2016
Outstanding rooms with glorious tall ceilings and lots of natural light. Great service and nice amenities. Amazing to read what each floor of this former Department store held. At each elevator there is a description including what used to be the best Tea Room in the South. Fascinating. Check it out.
from
Submitted on 23-09-2016
Rena Baugher gave excellent customer service today. I had a package delivered to this hotel by accident. She was able to assist me and advise me as how we could get the package to the correct destination. Her customer service was fantastic!! Thank you, thank you, thank you!!!! Holly
from United States
Submitted on 23-09-2016
I stayed here on a business trip. The staff was very friendly! The hotel was clean and very nice. My room was clean and very comfortable. Internet Access was okay. The hotel served our meetings breakfast, lunch and an afternoon dessert. The food was good. The wait staff and food and beverage staff was very nice and organized. I will stay here again on a personal or business trip.
from New York
Submitted on 25-09-2016
Generally our impression was pretty favorable. I'll break the review into sections, evaluating each aspect of the stay separately: Staff: We were generally really impressed with the staff. The front desk staff were incredibly pleasant and professional. The valets were also very courteous and friendly. The bartender wasn't particularly pleasant, nor was she unpleasant, and this may have been a byproduct of the bar being busy. Room: Our room was great. Nothing necessarily to write home about, bu... Read more
from Atlanta, Georgia
Submitted on 26-09-2016
General Manager, John P. Cario, heads a happy, hardworking, attentive staff. In the lobby & hallways, at the Front Desk & dinning areas, the Concierges & shuttle drivers, his supportive team, always put the needs/wants of the customer first. Mr. Cario set the example for his Staff. During our stay we met him several times attending to the hotel needs as well as customer needs: speaking kindly to Staff & customers; carrying equipment on his shoulders, sharing with us the alturism program of you... Read more
from NJ
Submitted on 28-09-2016
Our visit here was mostly positive. We are Hilton Rewards Members and stayed here for 2 nights on a weekend on the Executive Floor for a side trip during a recent business stay in the area. We asked for extra pillows and towels ahead of time and we received 2 extra pillows but only 4 towels in our room. The pool has the same towels as the rooms so we were able to take a few from there to get the necessary extras we needed. Not sure if 2 towels is standard when 4 guests are checking in? Executi... Read more
from Gloucester, Virginia
Submitted on 01-10-2016
Great stay. No problems. Great location and staff was very helpful. Enjoyed the buffet breakfast. Valet parking was absolutely necessary because parking on your own is costly and out of the way. Shuttle service was also helpful.
from Greensboro, North Carolina
Submitted on 03-10-2016
I stayed here for a conference and I was very happy with the location and accommodations. You are within easy walking distance of many restaurants and bars, or at least a short uber ride away. My only complaint would be that parking is a bit pricy and is valet only.
from Gretna, United States
Submitted on 03-10-2016
Very nice and I enjoyed the room and meal I received there. I would stay again and recommend to anyone. The bed was very comfortable and so may pillows! ooooohhhhh! Great location downtown and several great places to visit!
from Washington DC, District of Columbia
Submitted on 04-10-2016
Great place to stay. We went as a family and we got executive room due to our Hilton honors program. Room was perfect for a family of 4. We have grown up kids and we got ample space in the room to move around.
from Richmond, United States
Submitted on 04-10-2016
Horrible experience upon check out. Staff was not reasonable nor flexible. Manager was required to reach satisfactory resolution but not immediately. Staff and zero flexibility but could only recite policy. UNSAT
from Richmond, United States
Submitted on 10-10-2016
this hotel knows the meaning of hospitality. they live it and don't just talk about it. would highly suggest if you are in town on business or pleasure you stay here! its close to everything and if not there shuttle will gladly take you there.
from
Submitted on 11-10-2016
I'm going to start with the iffy but end with the amazing: The breakfast I ate everyday cause it was free with the coupons... not something I would pay for, well at least the buffet. The room and thirst past 5 was my favorite. I'm a tough eater and Rimon was more than happy to accommodate any food requests I had and kept my wine glass full. Joe worked Monday night with him that was absolutely a delight as well. I stayed at 3 different hotels in 3 weeks and those guys made me want to make it... Read more
from Bel Air, Maryland
Submitted on 12-10-2016
stayed end of aug and mid oct; you must do valet for car ($15/day?) but service is great. front desk very professional, rooms large, modern and comfy. rooms have very tall ceilings and huge windows, beautiful southern charm to go w modern amenities. area around hotel is not the best, run down. a few places to eat nearby. better options for downtown locations to shop, sightsee, eat and drink close to stay. but hotel has free shuttle - goes 2 mi. radius? fm hotel, which gives you lots of opt... Read more
from Austin, United States
Submitted on 13-10-2016
Convenient location and that's about it. No one answers the phone (room service, front desk, maintenance, etc.) When you tell them the problem they basically just say they can't help and don't offer a solution. Room air filter was disgusting filthy- I have pictures. I would NOT recommend staying here.
from Nagano, Japan
Submitted on 15-10-2016
Hotel premises very nice. Rooms a bit small and a bit dark. Extra lighting would be nice. No space to open a big suite-case in the room. Breakfast was a bit disappointing, would assume there will be a better selection at Hilton... Staff is very friendly and helpful. Total price of more then $250 a night, I find it a bit overpriced.
from washington dc, United States
Submitted on 15-10-2016
The staff could noi have been nicer in taking great care of us! Great bar and food service despite a packed crowd. The rooms were very nice too. The location is fantastic and a 5 minute walk to some of the best restaurants in Richmond.
from Potomac, MD
Submitted on 17-10-2016
I've stayed at many hotel brand locations this year - this was the only Hilton i've tried this year - and the staff and service surpassed every other hotel - even more expensive ones. Every worker was quick, smiley, responsive and more. The hotel shuttle takes you so many places, no need to wait or pay for taxis. Front desk service, checking bags, valet parking, waiter in restaurant - all make it an easy and great stay!
from Dumfries, Virginia
Submitted on 17-10-2016
From Lisa at the front desk to Chandra at breakfast, the staff is cheerful and anticipates guests' needs. The rooms are very nicely appointed. Convenient location is walking distance to the state Capitol and restaurants, and the Hilton provides a free shuttle service to take you anywhere within a two-mile radius. We parked overnight in the public lot across the street, which was cheaper than the hotel parking,
from Virginia
Submitted on 18-10-2016
We had an early appointment at MCV and decided to spend the night close by. The Hilton is about 6 blocks from the clinic. The staff was very helpful and friendly. They had valet parking which was great because it is right downtown Richmond and on a Saturday night, parking is at a premium. There are three restaurants in the hotel and since it was a Saturday night, all the close by restaurants required prior reservations. We had a very nice dinner at the Herb 'N Kitchen restaurant in the hot... Read more
from Virginia Beach, Virginia
Submitted on 24-10-2016
Reservations: - Discounted rate for 2 nights or more Oct 2016, about $160/night pre-tax. - Hilton app on phone has a special for 3x the points if reserved through it. Upon Check-in: - Check in was easy, friendly. - Without me having to ask for it, staff member gave me vouchers for complimentary breakfast for 4 (for each day) for being a Hilton Hhonors member (I was not expecting this so this was a nice surprise). - Bellhop was very quick to ask if help is needed. Valet: - Pricey valet-only par... Read more
from waynesboro,va, United States
Submitted on 24-10-2016
The hotel was clean..friendly staff, all the serices one could want..recommend it highly. We were very happy that there was van service within a two mile radius of the hotel. and since were were going to a play at night.. were did not have to drive, go through the hassel of parking..etc. Great service
from Port Coquitlam, Canada
Submitted on 24-10-2016
Very courteous and helpful staff, terrific location, lovely place to stay. The only downside is that there are not a tremendous number of restaurants in the area and the staff did not seem particularly knowledgeable about the historical tourist sites in Richmond. But, overall very satisfied with the hotel and its staff!
from Eufaula, Alabama
Submitted on 25-10-2016
Stayed here while touring historical sites in VA. Great location. Shuttle delivered and picked us up wherever we wanted to go within 2-3 mile radius. Particularly helpful was Benjamin in planning and giving us directions for our stops for the day.
from Honaker, VA
Submitted on 26-10-2016
Absolutely one of the best in the downtown area! Within walking distance of the capital grounds too. All the details; valet parking, $23 per day is extra, service superb too! Rooms excellent as expected from Hilton, beds are amazing too!
from Chicago, Illinois
Submitted on 27-10-2016
The staff is great. Our room was clean, although the room hallway outside the bathroom was narrow. Don't try to go near the closet while someone else is in the bathroom, you risk getting knocked over. I know this was a renovated old department store, but still, I question the design. Also, I did not care at all for the bathroom door closing automatically all the time on its own. As I was going in and out after doing anything in there, I had to put an object in front of the door to keep it o... Read more
from Minneapolis, Minnesota
Submitted on 27-10-2016
Beautiful hotel - very up to date in all aspects. I travel for work every week and this is one of the nicer Hiltons I have stayed in. This is a renovated department store in downtown Richmond. Only recommendation I would have is for the wait staff to go through customer service training. Both for breakfast and in the bar.
from Auburn, Alabama
Submitted on 27-10-2016
With a daughter in a master's VCU program, we stay at the Hilton Richmond downtown whenever we visit the city. Perfect location and hotel. Not thrilled to be paying for parking, but the system works well. I don't see any reason to switch to a different hotel in Richmond.
from Buford, Georgia
Submitted on 29-10-2016
Fantastic place to stay. I would recommend to anyone. Friendly service and very nice rooms. I have stayed there twice and will go back. This is a typical high quality Hilton family hotel. I. Recommend to everyone I know who travels to Richmond. Lots of places to eat nearby.
from Middleburg, VA
Submitted on 31-10-2016
This hotel was at one time an old department store and they have made an effort to highlight the architecture. Our room had beautiful high ceilings and tall windows which let in wonderful light, but didn't provide much of a view. The location is a bit transitional, but there are several wonderful restaurants steps away and they have a complimentary shuttle service that is very efficient. The rooms are newly renovated although a little on the small side they weren't lacking. The staff was very... Read more
from Vienna, Virginia
Submitted on 01-11-2016
This hotel in Richmond VA includes very helpful and friendly staff and beautiful guest rooms. Let the van drivers give you advice regarding restaurants -- they know what's good! Fun pumpkin carving contest added to the holiday atmosphere!
from Washington, DC
Submitted on 02-11-2016
Great location in downtown Richmond. Front desk staff very organized and efficient. Restaurant convenient for breakfast, which was good. The room was a nice size, with very comfortable bed. Valet parking reasonably priced for downtown location, and valets were quick and helpful. The only (small) downside is the layout of the guest floors -- the rooms can be a pretty long hike from the elevator.
from College Park, United States
Submitted on 02-11-2016
In general all was ok, the people were nice. I just didn't feel like I was staying in a Hilton hotel. Thought it would be of somewhat better quality. Maybe the Hilton brand is a bit exaggerated. We used Hilton points so the cost was minimal.
from Dallas, Georgia
Submitted on 03-11-2016
Went to Richmond for my Nephews wedding. We stayed on the executive floor. The rooms was spacious, very clean, and well stocked. The bed was very comfortable and they had very nice pillows. Breakfast was delightful they served a variety to hot and cold dishes and the snack that was available all day was a huge variety of drinks, cookies, chips, fruits, nuts. And one of the best thing about this hotel they have shuttle busses that takes you around so you do not have to drive. Parking is difdicu... Read more
from Virginia Beach, Virginia
Submitted on 05-11-2016
The best part about this hotel are the people, incredibly friendly and helpful - they make you feel like family. We stayed in a club level room which was worth the extra since breakfast was included and also soft drinks/snacks are served in the evening. The room was modern with high ceilings, making it feel spacious and light. We ate lunch in the bar area, food was good and service friendly. They also provide complimentary bottles of water in your room in the fridge. We used the shuttle once... Read more
from Columbus, Ohio
Submitted on 07-11-2016
Just returned from a nice stay at the Hilton Richmond Downtown. Check-in (and check-out) were fast and easy. The young man checking me in even bumped me up to a larger room (402) which was MASSIVE, with high ceilings and a nice view. Thanks! The room was very clean. I wish they had had luggage racks in the closets. Hotel was quiet and comfortable, common areas were modern and well designed. We used the shuttle service to take us to the Edgar Allan Poe museum (GO!), and the driver was super frien... Read more
from Portsmouth, Virginia
Submitted on 07-11-2016
This is a nice facility. It is in the building where the Old Miller & Rhoads Department Store was located. Having grown up in Richmond, my Mother took me there when I was a youth. It has several monuments to that store. The service is definitely great. The check in was especially noteworthy. The young lady that checked us in was helpful and efficient with a great effervescent attitude. The waitresses were attentive in the restaurant. The bartender in the lounge was also very good. The Pork Wings... Read more
from Gothenburg
Submitted on 08-11-2016
Quick stop over during my road-trip through Virginia. Hotel was very conveniently located on main street through Richmond. Beautiful old building with history. Appeared to be popular among the corporate travellers. Parking on parking adjacent to the hotel for 18$. Hotel itself only have valet parking. Rooms were comfortable with classic comfortable large Kingsized Hilton-bed. Didn't have any meals here but restaurant area looked nice and well attended. Visited the lobby bar for a couple of bee... Read more
from Cholsey
Submitted on 12-11-2016
We only stayed one night but from check-in to parking through Concierge advice we had a totally fun packed stay. Room clean and comfy bed, good bathroom and fast WiFi. Breakfast downstairs was good, we took the buffet, and good fruit and yogurts. The old Miller and Rhoads Department Store is commemorated very well. Close to restaurants and an easy walk down to the river and the museums.
from San Antonio, Texas
Submitted on 12-11-2016
This hotel has recently been renovated and it is very nice...it looks similar to every Hilton you have ever been to...but with fresh paint. Beautiful dark gray woodwork downstairs. The room and bathroom were both clean and lovely. We only had the choice to valet...there were several events going on in the area and there was no parking around the hotel. Valet is $23/night which is steep but the valet was efficient and nice. Everything else was a mess. We checked in at 6pm and our room wasn't re... Read more
from Quantico, United States
Submitted on 13-11-2016
It's an over priced hotel that doesn't include breakfast unless you have a suite or stay on the executive level. I got a room here because it was within walking distance of my social gathering and I thought I was getting a free breakfast.
from Virginia
Submitted on 14-11-2016
We had a great stay here! Everyone was very friendly and the hotel was super clean and updated. Hotel has a free shuttle that we utilized which runs until ten pm, but it was also easy to get places on foot. Beds and pillows were comfortable and there were no smells! It did take awhile to get the car back from the valet, about ten minutes so plan accordingly.
from Ashburn
Submitted on 16-11-2016
This hotel is within walking distance of the Capitol. We attended the Decision Tour Prayer Rally and this location was convenient. Facility was clean, valet parking, restaurant on the premises. This event had required full payment in advance, non-cancellable room so check to ensure those details for any planned stay.
from Brandywine, Maryland
Submitted on 17-11-2016
Great hotel for our overnight trip to see Garth Brooks at the Richmond Coliseum. Which was a quick 10 minute walk. We had dinner in the bar and breakfast in the restaurant just outside of the lobby. The chicken & waffles were amazing!!! So over all it was a very convenient hotel.
from Saint Joseph MO
Submitted on 19-11-2016
I love Hilton, they are my norm when traveling in business or pleasure. When traveling to Richmond this time I decided to stay downtown and so I tried the Hilton Downtown. I used mobile check-in and digital key both of which worked seamlessly. My room while it was a long walk from the elevator was clean and well cared for. I had dinner at the hotel bar which was comfortable and had a bartender that was friendly and informed regarding the hotel and the Richmond area. If you are traveling as ... Read more
from Richmond,Va., United States
Submitted on 21-11-2016
Excellent hotel. Clean, attractive, well organized. The staff are so very kind and helpful. I highly recommend this hotel. I found the staff were very helpful, and willing to go the extra mile to be sure the guess were comfortable.
from Waynesboro, United States
Submitted on 21-11-2016
The staff at this hotel from the moment you get out of the car to the moment you check out could not be any more friendly and helpful. They all made me feel like they cared about me and wanted my stay to be the best it could be.
from Virginia Beach, Virginia
Submitted on 26-11-2016
Stayed here Thanksgiving eve to attend a concert at the Richmond coliseum. Fast check in. Friendly staff. Clean room. Great location. Take advantage of complimentary shuttle. Would definitely stay here again.
from Maryland
Submitted on 26-11-2016
Stayed here with family on a quick getaway. We used points to upgrade to the executive floor, and the rooms up there were nice and modern. We had the breakfast in the executive room which was OK, and the attendant was extremely engaged and helpful. The staff overall I thought was extremely courteous and helpful. The only negative on this place had little to do with the hotel, it was more about the trucks offloading at nearby places of business at 6 AM, which was really noisy. Overall thoug... Read more
from Virginia
Submitted on 26-11-2016
Stayed over night on black Friday. Hotel is nice. It was converted from the downtown Miller and Rhoads department store. So the place has some architectural character. Facility is very clean. Staff was outstanding. Very friendly and eager to serve. A shout out to the valet parking crew who did a great job and explained the pricing very well. Had one issue with the bathroom toilet. Engineering was "johnny on the spot" :), and showed up within five minutes of a call to the front desk. They were fr... Read more
from
Submitted on 27-11-2016
The Hotel itself, location and the room were all very good, as hoped for. The room was clean, the restaurant very good for breakfast and having the 24 hour valet and also access to a free shuttle was great. Where this hotel really stood out, however, was in the quality of the staff. Every person we met from the Valet to the wait staff in the restaurant to the attendants to the shuttle driver and the front desk personnel were as genuinely friendly and nice as we have ever experienced in a hote... Read more
from baltimore md
Submitted on 28-11-2016
On our way south before Thanksgiving Rush i did not want to have to Fight the Morning Rush Hour out of Baltimore and DC so i left after Lunch and I had reservation at this Wonderful Hilton Hotel easy on access from 95 and Once you pull in greeted by a great Front door staff , taking care of Luggage and valet , Check in was easy even with there system that had crash earlier in the day , Plenty of staff and within minutes off to the Room , I did choose the Executive Floor so i could make use of Lo... Read more
from Prospect, United States
Submitted on 02-12-2016
WOW! What an incredible hotel. Great location and by far the nicest looking Hilton Hotel I have stayed in yet. The rooms were clean and well appointed. The service was perfect!! This will be my only hotel choice in the future when I travel to the Richmond, VA area.
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