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Comfort Inn

Newport News, VA, US (PHF)

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Based on 187 reviews
Room & Rates

Double Room, 2 Double Beds, Smoking

2 Full Beds
Entertainment - Free WiFi and wired Internet access, 32-inch flat-screen TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Smoking
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Double Room, 2 Double Beds, Non Smoking

2 Full Beds
Entertainment - Free WiFi and wired Internet access, 32-inch flat-screen TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed
Entertainment - Free WiFi, 27-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, single sofa bed, and iron/ironing board; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible, pet friendly
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Standard Room, 1 King Bed, Non Smoking

1 King Bed
Entertainment - Free WiFi, 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Comfort Inn
12330 Jefferson Ave, Newport News, VA US 23602

Rooms
Make yourself at home in one of the 124 air-conditioned rooms featuring refrigerators and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, as well as phones with free local calls.

Amenities
Enjoy recreational amenities such as a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access and gift shops/newsstands.

Dining
A complimentary buffet breakfast is included.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. A roundtrip airport shuttle is provided at no charge.

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Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

AMENITIES:
  • 24-Hour Front Desk
  • Business Center
  • Elevator / Lift
  • Fitness Facility
  • Free Airport Shuttle
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 187 reviews
from
Submitted on 15-05-2016
The front desk and staff are very friendly and nice. My room was comfortable and clean, I was happy at my arrival I don't have to wait until 4:00pm to check in, I check in once I arrive in the morning. I enjoyed my stay from arrival until my departure. Very convenient to the Patrick Henry Mall and few restaurants around the corner. Was a great experience, definitely I will come back again!!!
from Jefferson, North Carolina
Submitted on 15-05-2016
I spoke to the manager before leaving and explained my dismay about my experience. She agreed that the hotel needed much TLC. I find the folks who say this hotel is good and an ok stay shocking!! From the time I entered the room on the first floor- with the door that looked like a dog ate it on the bottom- the the ragged carpet- the mold in the bathroom shower- the shower that leaked- and the wallpaper coming off the walls for just a few problems I can name- you get the idea. It was late when I... Read more
from
Submitted on 16-05-2016
It was an excellent Hotel with all amenities and excellent service--it was a very pleasant stay. The breakfast facilities were of the highest quality--all of my friends also enjoyed their stay very much. I would highly recommend this hotel to all. Besides the location and ambience is excellent
from Sandston, Virginia
Submitted on 19-05-2016
Hello n Good Morning Comfort Inn at Patrick Henry Mall, Newport News, Va.. This hotel took me in as a Family Member on my very 1st visit. It during the week of Thanksgiving, 2015.. They were having their Employee Thanksgiving Luncheon as I was checking out n before I could they (LaTisha n Stephanie) prepared me a plate of their food. From that momnt on they have cared for me as if I work there. I became Great Friends with mostly all of them from LaTisha, Mrs Julia, Mrs Gwen, Artesia, Roletha, Mi... Read more
from Newport News, VA
Submitted on 24-05-2016
My stay at the hotel was for 14 nights and overall I was pleased with my stay at Comfort Inn. Upon check-in though, I was told that because that my accessible room was not available for all of the 14 nights because I had booked through a 3rd party (Travelocity). I then asked to speak to the manager Mike to which I explained that I had put specific instructions for an accessible room when placing my order and also called 2 times to the hotel directly to make sure they would be able to suit my nee... Read more
from Willoughby Hills, Ohio
Submitted on 23-07-2016
I was in Newport News for a visit with my family. The hotel was very nice and our rooms for the most part were clean. I would recommend them touching the ceiling up in the bathroom because there was some rust spots. The beds were comfortable they are full size beds at least the room we had. There were two adults and two children and each adult slept with a chance seven and nine and we were fine. We did explore the pool which was okay it's not big and goes 3 to five feet. There is a free conti... Read more
from Front Royal, Virginia
Submitted on 24-07-2016
I stayed at this hotel while on business in the area. Check-in took over a half-hour due to their computer system malfunctioning. Initially, the desk clerk was not pleasant, which may have been because she was stressed over the computer not working. But, later in the evening when I spoke to her again, she was also very abrupt. Breakfast was inadequate for the number of guests. There was a long line to get food, and when I finally got there much of the food had been allowed to run out. I di... Read more
from Grand Haven, Michigan, United States
Submitted on 25-08-2016
Our room was very clean and nice! We requested the third floor and received it. The employees were very helpful and friendly. It was very close to shopping and restaurants. Would definitely stay here again.
from Chevy Chase, Maryland
Submitted on 27-08-2016
Ben and Mrs Too decided on this hotel thinking it would be a convenient central point for dining and sightseeing. In fact, when we stopped by the Visitor Center the mornig after our arrival, the attendant asked where we were staying. ‚??Oh‚??, said she when told of our choice. ‚??You are in the perfect place to get everywhere.‚?? That goes to show that one need not be smart to be a happy traveler, just lucky. The fact is, she was quite right. We seemed to be within a good two wood shot of ... Read more
from
Submitted on 01-10-2016
A nice hotel. The room was clean. The staff is very friendly. Free breakfast every morning. Coffee in the lobby all day and free WiFi. Pet friendly. Most of the parking is behind the building, that the only complaint. Plenty of restaurants in close proximity. Would definitely stay again!
from Milford, Connecticut
Submitted on 09-10-2016
We have stayed her a few times over the past few years and were happy; however, it may be time to search elsewhere. While the room was very clean, it smelled of pesticide. Also, the bathroom faucet had no pressure and trickled water, the hair dryer would not turn on without holding one finger on the switch constantly, there were holes in the bathroom tub walls and the television would not turn on! These things were reported to housekeeping, but they remained broken for our 3 day stay. Breakfast ... Read more
from Ellicott City, Maryland
Submitted on 16-10-2016
We were traveling with a pet which is why we chose the Comfort Inn. It is right off of I-64 and next to Patrick Henry Mall. The staff was very friendly when we arrived. The room was clean but could use a new, updated rug. There seemed to be some renovation going on. The beds were very comfortable! The towels were very white, clean and relatively soft. The breakfast had the typical variety of make your own waffles, sausage, bacon, yogurt, muffins, etc. The coffee was on the weak side. The... Read more
from
Submitted on 19-10-2016
I've never stayed at at a comfort inn before but I've heard horror stories. However, this property was amazing. Room and bathroom was clean . The bed was very comfy. My AC unit was leaking water and soaked the carpet but it really didn't bother me as it was a short stay. The front desk offered to switch my room but I didn't want to so instead they offered me half of the rate.!!!!!!! That was truly a blessing as that trip/stay was definitely on a budget. Lol GREAT CUSTOMER SERVICE
from Newport News, Virginia
Submitted on 23-10-2016
Easy check in and out, it was very clean and comfortable. Affordable pricing. Close to the Newport News airport, busch gardens, water country, restaurants, the mall and many other stores. Will stay here again.
from Cross Junction, Virginia
Submitted on 27-10-2016
Busy weekend at the hotel: we were on the first floor close to the lobby it was noisy, our room had a mildew odor. When we returned to the room on Saturday it was unfortunately not serviced. The waffle batter was soured. The reception staff was friendly. The location is great. The cost for the hotel is adequate but disappointed overall.
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