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Crowne Plaza Dulles Airport

Washington DC All Airports, , US (WAS)

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Based on 844 reviews
Centraly located near local attractions.
Room & Rates
Guest Room

Deluxe Room

Room measures 29 square meters (325 square feet). 1 king bed. Premium bedding. Desk. Wireless high-speed Internet access (complimentary). High-definition television. Cable/satellite television channels. Premium television channel(s). Pay movies. Multi-line phone. Voice mail. CD player. Clock radio. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Blackout drapes/curtains. Electronic check-out. Microwave (on request). Air conditioning. Climate control. Window opens. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available. Smoking permitted.
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Guest Room

Standard Room

Room measures 27 square meters (300 square feet). 1 or 2 beds. Cherry wood furniture, desk with adjustable chair. Two multi-line phones, voice mail, 25-inch TV, coffeemaker, complimentary high-speed wireless Internet access. Full-length mirror, Art Deco-style lamp. Window opens. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available.
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Guest Room

One King Bed Leisure NonSmoking

1 king bed. Cherry wood furniture. Desk. Complimentary high-speed Internet access. Voice mail. TV. Coffee/tea maker. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available.
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Guest Room

One King Bed Leisure Smoking

Room measures 29 square meters (325 square feet). 1 king bed. Cherry wood furniture. Desk. Complimentary high-speed Internet access. Voice mail. TV. Coffee/tea maker. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available.
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Guest Room

One King Bed Tower Location NonSmoking

Room measures 29 square meters (325 square feet). 1 king bed. Cherry wood furniture. Desk. Complimentary high-speed Internet access. Voice mail. TV. Coffee/tea maker. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available.
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Guest Room

Two Double Beds NonSmoking

Room measures 27 square meters (300 square feet). 2 double beds. Cherry wood furniture. Desk. Complimentary high-speed Internet access. Voice mail. TV. Coffee/tea maker. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available.
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Guest Room

One King Bed Executive NonSmoking

Room measures 29 square meters (325 square feet). 1 king bed. Premium bedding. Desk. Television - High Definition. Cable/satellite TV. Television. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. CD player. Clock radio. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper (M-F). Blackout drapes/curtains. Electronic check-out. Microwave (on request). Air conditioning. Climate control. Complimentary crib on request. Connecting/adjoining rooms available. Rollaway beds (surcharge.) Smoking rooms only. Room type does not include complimentary access to all facilities.
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Guest Room

One Queen Bed Smoking

Room measures 27 square meters (300 square feet). 1 queen bed. Premium bedding. Desk. Television - High Definition. Cable/satellite TV. Television. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. CD player. Clock radio. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper (M-F). Blackout drapes/curtains. Electronic check-out. Microwave (on request). Air conditioning. Climate control. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available. Smoking rooms only.
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Guest Room

Two Double Beds Smoking

Room measures 27 square meters (300 square feet). 2 double beds. Premium bedding. Desk. Television - High Definition. Cable/satellite TV. Television. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. CD player. Clock radio. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper (M-F). Blackout drapes/curtains. Electronic check-out. Microwave (on request). Air conditioning. Climate control. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available. Smoking rooms only.
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Guest Room

Two Queen Beds Tower Location NonSmoking

Room measures 29 square meters (325 square feet). 2 queen beds. Premium bedding. Desk. Television - High Definition. Cable/satellite TV. Television. Premium TV channel(s). Pay movies. Multi-line phone. Voice mail. CD player. Clock radio. Refrigerator. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper (M-F). Blackout drapes/curtains. Electronic check-out. Microwave (on request). Air conditioning. Climate control. Complimentary crib on request. Rollaway beds (surcharge.) Connecting/adjoining rooms available. Smoking rooms only.
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Crowne Plaza Dulles Airport
2200 Centreville Rd, Herndon, VA US 20170

Location

Located in Herndon, Crowne Plaza Dulles Airport is near the airport and close to Reston Town Center and Reston National Golf Course. Other area points of interest include National Air and Space Museum Steven F. Udvar-Hazy Center and Lake Fairfax Park.

Resort Details

Crowne Plaza Dulles Airport features a restaurant and a bar/lounge. Room service is available during limited hours. Recreational amenities include an indoor pool, a spa tub, and a fitness facility. This 3.5-star property has a business center and offers small meeting rooms, audio-visual equipment, and business services. Complimentary wireless Internet access is available in public areas. This Herndon property has 831 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. The property has a complimentary airport shuttle (available 24 hours). Additional property amenities include a concierge desk, multilingual staff, and gift shops/newsstands.

Accommodation Details

327 air-conditioned guestrooms at Crowne Plaza Dulles Airport feature CD players and coffee/tea makers. Beds come with premium bedding. Bathrooms feature complimentary toiletries and hair dryers. Wireless Internet access is complimentary. In addition to desks and complimentary weekday newspapers, guestrooms offer multi-line phones with voice mail. High-definition televisions have pay movies. Rooms also include windows that open and blackout drapes/curtains. Guests may request microwaves and wake-up calls. Housekeeping is available daily.

IMPORTANT INFORMATION

Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Deposit: USD 50 per stay
  • Hot and cold buffet breakfast fee: USD 12.95 per person (approximately)
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 844 reviews
from Lorton, Virginia
Submitted on 22-05-2016
Crowne Plaza Dulles is by far the best value in airport parking for trips over 5 days. Noting better than an extra hours sleep and someone to drive you to the airport, and all for the same price of 5 day's parking at IAD. I have no idea why more people don't do this.. Rooms are a bit above the typical CP (in my opinion) - large, clean, nice linens, and well insulated from noise. On-property restaurant (Houlihan's) is convenient with a decent menu. Front desk staff is friendly and helpful; driver... Read more
from Cape Town, Western Cape, South Africa
Submitted on 24-05-2016
I booked this hotel on my way home to south africa . my wife and me wanted to stay close to the airport but not far from the city . this is the right place . We stayed for three nights the room were big and spacious . solid still but very high tech (there is a Bluetooth build in the bathroom mirror ) The food in the restaurant was good and not expensive . Unfortunately they were in the middle of renovating the top three floors but it did not disturbed at all . The bust thing at this hotel in my... Read more
from Newark, Delaware
Submitted on 24-05-2016
Stated here the night before an 18 hour international flight both to be well rested and as part of a reasonable park a stay package. Payed for the nights stay which was more than reasonable and was able to leave my car for 14 days. This made it actually cheaper than parking my car through Greenbee for the same amount of time and I was able to get a nights sleep before my travel. The rooms were very nice, the beds comfortable and the property very clean and updated. I'll definitely stay here ag... Read more
from Glendale, Arizona
Submitted on 25-05-2016
I had an amazing 1.5 weeks at the Crowne. Every one from the hotel staff was always super accommodating and I will be requesting to stay here every time I am in town for business. I wanted to take the time to write about Abdel and La, 2 morning servers. Both were so sweet and attentive. Since I was busy with work, it was nice to have friendly faces to chat with in the morning. I am very lucky to have met them and gained 2 friends I'll look forward to catching up with them on my next trip. They ... Read more
from Herndon, Virginia
Submitted on 25-05-2016
This is the best value in the area. The property has recently been renovated, beautiful place. It's close to the airport not far from Reston Town Center. Right off the highway if you come in from out of town. And you want to go into DC or MD. The staff are friendly and the food is fine. You won't be dissatisfied.
from
Submitted on 01-06-2016
Ashley and Hazem at the front desk of the Crowne plaza were an outstanding help during my stay, they've assisted me in an Internet issue that thanks to them I know have all sorted and figured out! I recommend this hotel as well as is staff for their outstanding service, not to mention the hotel is entirely renovated and brand new! Wouldn't have had it any other way.
from Midlothian, Virginia
Submitted on 02-06-2016
It is rare late at night to have a beautiful smiling face checking me in. She was wonderful. Incredibly knowledgeable of the property, the operating hours and new amenities. She was a pleasure to meet. Glad she is on the team at the CP Dulles. It is my home away from home when at our corporate office.
from Herndon, Virginia
Submitted on 04-06-2016
The atmosphere was very calm and the decor very nice. Comfortable beds. Stayed on the club level and had tons of free snacks and beverages. Abeer and Ashley were both very pleasant and helpful. One of the channels on my TV was not working and after not being able to fix it (deemed the fault of the cable provider) I was provided with a voucher for free breakfast the next morning.
from Miami, Florida
Submitted on 05-06-2016
I travel often but rarely review. However, my recent experience in this hotel is worth providing feedback. I heard from colleagues that the hotel was in a great location, and they weren't wrong. As a business traveler, being close to the airport is a must, but the ease by which I was able to make it to my meetings throughout the metropolitan area surely moved this hotel to the top of my list for future DC trips. The exceptional service I received began at the front desk with Carlos. He was able ... Read more
from Zurich, Switzerland
Submitted on 15-06-2016
This hotel is located quiet close from IAD airport. I am IHG Gold member and stayed there for the second but last time. - key (credit card) format did not work two times. I was told that this can happen when it is place close form the cell phone. However, it was never close. I had to walk all the way back again to the reception for reloading. - Wifi not working two evenings/mornings after. - in-built Starbucks one morning was closed (around 7.10am) as the early morning shift did not show up. Had... Read more
from Charlotte, North Carolina
Submitted on 17-06-2016
Busy travel is work. If you have to work, why not stay in a pleasant, friendly, well managed, clean, and comfortable hotel designed to be perfect for the business traveler? Well, this is it. Added to all its amenities, is the airport and corporate shuttle to save you double-digits in cab fare. Loved it. And a special thanks to Regine, at the front desk, for arranging all those shuttle rides!
from London, United Kingdom
Submitted on 19-06-2016
Stayed here for a week and was very impressed. Helpful staff, very clean, good sized room, comfortable bed. All the important staff was good. Minor gripes were the fire alarm going off late at night due to a smoke machine and breakfast wasn't the best I've had. I wouldn't pay extra for it - go for a room upgrade get the free breakfast instead.
from Willimantic, Connecticut
Submitted on 19-06-2016
We stayed at this hotel for 4 days for a naval reunion. The bed was comfortable for me, but my husband has severe arthritis in his spine and was most uncomfortable. One evening, aftercare strenuous tour, I feel asleep and missed supper. All I wanted was a cold soda. To my surprise, I couldn't find any. The front desk told me they were on the second floor. I found one candy machine. I managed to get 2 Diet Cokes from the front desk. While talking to others in our party who had stayed in other CP... Read more
from
Submitted on 20-06-2016
Ashley at the front desk was so kind. I needed a phone charger and she went to her car to give me her personal charger. Great experience at the crowne. I recomend this for everyone in the dulles area. There was no pool but it was still worth it.
from Rex, North Carolina
Submitted on 23-06-2016
I stayed for a week...my room was spotless and comfortable. Ashley, Amir and Kyle at the front desk were engaging, professional and customer service focused at all times. All of the staff at Houlihans were attentive and friendly...and the food was tasty as well as convenient.
from
Submitted on 23-06-2016
It is a great hotel near IAD. Ashley who was helpful and friendly checked us in. It was late, and she got us to our room with no delays. Nice bar with good atmosphere. Will definitely stay here again.
from Varcatoro
Submitted on 26-06-2016
After a long international flight, the Crowne was only 5 minutes from the airport, the room was great and the beds and pillows were so comfortable. Ashley at the front desk made our check in fast and convenient, she's also very helpful and professional. Also enjoyed a great dinner at Houlihan's.
from
Submitted on 27-06-2016
Title only states some of the great amenities this hotel has. Being just newly renovated this hotel has the modern flare and technology to make your stay comfortable and memorable as it has made mine. Ashley, as well as the other personal at the front desk were wonderful and made checking in a breeze.
from Davie, Florida
Submitted on 30-06-2016
The hotel has been renovated. The lobby looks spacious and modern. The service is great as always. Grate breakfast service from Abdel! I wish the hotel will replace the AC units that are still making a lot of noise while they are running. Time to replace them! :)
from Jeddah, Saudi Arabia
Submitted on 03-07-2016
I arrived from an 14 hour international flight and I was extremely tired when I arrived at the hotel. The check-in was a breeze. Abeer (at check-in) was very helpful. She finished the check-in process very fast, gave me directions to destinations that i wanted; and told me about all the cool places around the hotel. The room was very clean, quiet, and the beds were so comfortable. I will be staying here in the near future.
from
Submitted on 12-07-2016
I used the hotel services for the park and ride for the airport. Ashley was especially helpful! We were running late due to traffic. Ashley made a special call out to the drivers for an extra run to make it to our plane on time. The driver was prompt and helped us to arrive just in time.
from Pittsburgh, Pennsylvania
Submitted on 13-07-2016
I attended a business conference in this newly renovated hotel. The location is excellent, about 10 minutes from Dulles Airport. The rooms are spacious, and the bathroom is large. There are plenty of shops and restaurants close by. There is a nice on site restaurant and bar. The price is reasonable for on site dining.
from Panama City, Panama
Submitted on 13-07-2016
Arrived after a long, red-eye flight, appreciated the smooth check-in. In fact, folks there were helpful from before arrival when I inquired about early check-in availability. They were very willing and accomodating. Staff were all very friendly and helpful. Rooms had been renovated and were clean and comfortable. Loved their non-smoking policy. Liked the amenity goods in the room, too. Bottom line, got the much needed rest and was fully refreshed and very ready for work on the next mor... Read more
from
Submitted on 14-07-2016
Great hotel, excellent accommodation and I was very well attended. Amazing breakfast service from Abdel, very friendly every day! Wi fi works well, Crowne is only 5 minutes from the airport, I hope to return soon
from Cinnaminson, New Jersey
Submitted on 15-07-2016
So this hotel is conveniently located to local businesses, airport, stores, and restaurants. It is average. They have renovated the entire property this year. The staff at the property right now seems to be new from the last time I stayed. They either don't care or don't know what they are doing. When I booked my reservation I specifically booked a tower room. When I checked in they did not give me this location and when I asked after the guy told me my room, he looked back and said "oh yes you... Read more
from Sacramento, California
Submitted on 18-07-2016
Had a great stay at this hotel. The staff were great and helpful especially Ashley! Thank you so much for this awsome and comfy stay. Highly recommended this hotel for any occasion. I most definitely will be coming back to stay every time I'm in the area!
from
Submitted on 19-07-2016
Great place to be located close to train / metro for getting into central Washington. Hotel staff friendly and accommodating to my needs. Little dated on this visit but has undergone a makeover which is now spot on. Would stay again.
from Manassas, Virginia
Submitted on 19-07-2016
My wife and I stayed at the Crowne Plaza Dulles Airport because we had an early flight the next morning. The hotel is very nice, and they had an hour of free internet access in the lobby so I could check-in and print my boarding passes for my flight. The room was very comfortable, and I thought the bed was excellent. The staff was also very good. The reason I chose this hotel is because they have transportation to the airport 24 hours a day, every hour and half hour. Between 11 PM- and 5 AM... Read more
from
Submitted on 19-07-2016
Check-in went quite well, thanks to the desk clerk, Abeer. Room was great...very clean and updated decor inside the room. With the free airport shuttle to/from Dulles Airport, there weren't any issues in getting to the hotel. Also, getting to Washington D.C. was quite easy...back to airport, take the Metro 5A, and get off at the last stop. The only real issue is that the room conditioner was noisy, but, this is something that I have found in almost every hotel that I have stayed in during the p... Read more
from Easton, Maryland
Submitted on 19-07-2016
If your in the Herndon/Dulles area this is the place to stay. The restaurant is great. Food is on point. Starbucks on the property. Awesome! I stay here whenever I am in 25 miles for business. Definitely a top notch hotel. Shuttle to anywhere in the area. Great restaurants within minutes.
from Chantilly, Virginia
Submitted on 21-07-2016
Everything was amazing I loved the ambiance and the staff of the hotel but my most memorable experience was at the Houlihans Restaurant the food delicious, Christian the server out of this world his recommendations and knowledge of the menu, everything. He really made me comfortable after working all week Friday I came in and he took care of me made me feel relaxed, I enjoyed my dinner and his company. Thank you Crowne Plaza & Houlihans. I will definitely come back.
from Lancaster, Pennsylvania
Submitted on 21-07-2016
My associates and I were on the receiving end of Abdel's kindness and excellent customer service. Everyone was kind, helpful and courteous during my recent stay, but Abdel went the extra mile to make our visit more enjoyable.
from
Submitted on 21-07-2016
Ashley and Betsy specifically took all measures to ensure that my stay was as enjoyable and pleasant as it could be. My convenience was their primary concern, five stars for sure. It is a nice hotel with decent facilities and workers who genuinely care about making your stay the best that it possibly can be.
from connecticut, US
Submitted on 22-07-2016
We stayed there one night before flying from Dulles airport. The hotel is large with more than 300 rooms. It was recently renovated with more than $10 millions spend and it shows in rooms and common area. The service by all staff except breakfast (average service and food) is excellent. At $13 breakfast per person (though was complimentary to us) must be better than average motel breakfast. I'll stay there again for location, service, and nice rooms, but have breakfast elsewhere.
from London, United Kingdom
Submitted on 23-07-2016
Stayed last year which was good and this year better as now some areas renovated. Efficient check in and a welcome back. Big room for 4 of us on club level. I travel a lot and they must have been the best beds and pillows I have had for ages! Brilliant. Had breakfast in Houlihans which is attached to the hotel. Usual fare and nice staff. Use club room. Array of snacks and sodas. Friendly efficient check out as well! Highly recommend it.
from Stephens City, Virginia
Submitted on 25-07-2016
Everything about this hotel is gorgeous and the location is amazing. With that said, I was a little disappointed that the service was not as fantastic as the looks of the hotel. It was not poor service but didn't match up with the quality of the hotel, which was a little disappointing. Front desk wasn't as warm and hospitable as I would expect from a nice hotel in this market and we did not have a good experience at breakfast. We were ignored for about 5-7 minutes with no one else in the re... Read more
from
Submitted on 25-07-2016
I always go to the crown plaza. It's my favorite place to go to. The staff there are great. Food there is great. Ashely and Kyle are my favorites they are so friendly cheerful people. I give the place a 100 percent. And the room are also good. The bed are very comfortable.
from
Submitted on 27-07-2016
The hotel was perfect ,the room was spacious, the bed was comfortable, the employees were friendly especially Abdel Rahman was very nice and friendly and the cook Luz her food was tasty and delicious I'm sure that I will come back again here .Thank you very much .
from Clearwater
Submitted on 28-07-2016
Hotel is clean, bright and airy. Hazen at the front desk always greets with a warm and welcoming "Hello". 90 nights a year I travel and this hotel's staff always make me feel like I am home. Thank You Hazem!!
from
Submitted on 29-07-2016
Had stayed in this hotel several times on a business trip and found the staff is very good. Had exceptional service by the restaurant (Houlihan's) staff Abdel and Luz. But found limited options on breakfast. Overall always had satisfied and safe stay.
from Hamilton, Ohio
Submitted on 01-08-2016
AShley was fantastic and very helpful. She Helped me find a new place when I needed to go to reston and Hazem and Carlos made me feel at home. I would love to use this hotel again. They have a graet restaurant also and the rooms are beautiful. Thanks front desk!
from
Submitted on 02-08-2016
Wow!! Loved the stay and Ashley was the best!! I would come back over and over again!! I've been to many places but this place was like home away from home!! Really hated to go but if I'm in the area again I will be staying here again!!
from
Submitted on 02-08-2016
Ashley was the best. She made us feel welcomed immediately!! Loved the fact she recognized my membership and made me feel important. We need more people like her here! She had a contagious smile and I would love to see more of her around the hotel!
from
Submitted on 02-08-2016
The attention and focus this employee exhibited was un-candid. I wish more employees were like Ashley, with a great personality. her multitasking skills are efficient, and gives proper attention. I will definitely be coming back to this hotel. Beautiful eyes ???
from Charlottesville, Virginia
Submitted on 03-08-2016
For a great price I had a great one night stay - the amenities are amazing. Even better was my server for the free breakfast I had with my stay. Abdel was one of the best servers I've ever had - he was extremely friendly and we even got to talk about languages. Best stay I've had. I'll be sure to comeback!
from
Submitted on 04-08-2016
I had purchased a room for 2 nights on Hotels.com but would be unable to check in until late. (Hotels.com stated that their front desk would be unavailable at a certain time for check in.) So, I called them and arranged to have my boyfriend check in earlier for me. Ashley was phenomenal, made sure that everything went smoothly, and went above and beyond. She made the stay much more personable and enjoyable! The rooms were clean, updated, and great.
from
Submitted on 04-08-2016
The crown plaza is the best hotel in herndon va. Ashely and Carlos and are best employees there. They make your experience well worth it. The manager here at the hotel is very nice and sweet. You really enjoy your stay there so check it out.
from Harrisonburg, Virginia
Submitted on 09-08-2016
At the risk of sounding like a broken record around here, Ashley and Carlos on the front desk and Alba in housekeeping are tops! We've stayed here a couple times now when traveling out of Dulles. We had a little issue with the room when we checked in, brought it to the attention of Carlos, and Alba and Ashley were on it immediately. This is the spot we recommend to friends when they travel. At dinner at Houlihan's was great, too.
from Staunton, Virginia
Submitted on 09-08-2016
We stayed here for the airport parking package.We had a very early flight so we drove up the night before.The hotel was great.Large clean quiet room.Breakfast was included.Had dinner at Houlihans connected to the hotel.Nice way to start the trip.Front desk was great,very helpful.The shuttle vans run about every 20 minutes ,so no long wait.On our return flight we arrived back at Dulles about three a.m.,called the hotel.The van arrived about 15 minutes later.This is the second time we used this se... Read more
from Melbourne, Florida
Submitted on 09-08-2016
The hotel is the worst Crowne I stayed including all Crownes I stayed in all the world. But I am not here to rate the sadly wanting hotel. My solo salute is to Abdel the breakfast waiter in Hooligan's Restaurant. His can do easy, highly positive attitude is extremely refreshing, countering the sadly wanting breakfast fare. Well done, sir!
from Ashland, Virginia
Submitted on 11-08-2016
The staff was very helpful friendly and Very professional. If you're looking for a hotel with great location great staff and a wonderful restaurant with a great front desk staff here and ask for Ashley at the front desk she's amazing. Kind courteous professional outstanding best hotel I stayed at in a long time.
from Greenville, North Carolina
Submitted on 14-08-2016
Excellent location. All places to eat, shop close by. Mais did an excellent job of making our trip comfortable. Houlion resturant great menu and excellent service. Had problem with printer Mais desk person fixed it immediately. Quiet and comfortable.
from Arden, North Carolina
Submitted on 14-08-2016
Mais was the main person that gave me service. She was precise and helped with a smile. She made my stay very comfortable. She answered all of my questions and gave me extra infromation I didn't think to even ask.
from
Submitted on 15-08-2016
David and Saloua at Front DEsk were teriffic!! Very hospitable, helpful and professionally efficient they helped welcoming me, signing me up for the best choice of rooms. They even gave suggestions on room chocie
from Orlando, Florida
Submitted on 15-08-2016
I and some colleagues were booked here for two weeks over the course of training being done in the area. If you do not plan on using shuttle service feel free to skip this paragraph... We tried to avoid using the shuttle because we understand it's a strain on people when we depart every morning and return every day in the afternoon. For the first week we were successful. The second week however we needed a ride and out of the 7 days needed it was most always an issue. We called ahead we gave ... Read more
from Portland, Oregon
Submitted on 15-08-2016
We booked parking online after googling "Park and Fly Dulles Airport. The confirmation email comes from "Airport Parking Inc." and lists the business as: "IAD Herndon Park & Fly - Washington Dulles International 2100 Centreville Road, Herndon, VA 20170." As long as you are not in a hurry, everything was as promised. Be aware that this is not like many Park and Fly locations, with a shuttle bus dedicated to the flying customer, that picks you up and transports you according to your travel sche... Read more
from Pasadena, Texas
Submitted on 02-09-2016
I checked in late the front desk offer me late stay without asking so i can sleep in. Room was very clean and had everything I needed. Front desk Abeer was very helpful, providing me with maps for the DC area. I booked again at the same hotel on my way back.
from Washington DC, District of Columbia
Submitted on 05-09-2016
There are a LOT of hotels around Dulles, but coming to the Crowne Plaza and being greeted as a valued returning guest is worth the effort to book here. From the front Desk ( Saloua ) to the drivers they all cheerfully say hello and remember you as if you were a true friend or family----what a nice feeling when you're talking corporate America these days........ Thanks for the efforts-----I'll be back.
from Fortaleza, CE
Submitted on 07-09-2016
Stayed here for the weekend during a recent business trip. The hotel is located pretty close to Dulles airport. Restaurants and facilities (including supermarket / laundry places etc.) are located closeby which is convenient. Service at reception is good. Was situated on the 7th floor. The hotel has on-site parking area. It can be busy so sometimes you have to park at the back area and walk a little. Rooms are well equipped and comfortable. Noise level at hotel is low which is good during a w... Read more
from
Submitted on 07-09-2016
This motel is really nice!! I've been here twice and the rooms are clean, excellent bedding, bath & breakfast and the service is nice. Thanks to these three young ladies who helped me during my stay! Mais,Abeer and Saloua.
from Richmond, Virginia
Submitted on 08-09-2016
I stayed at Crown Dulles one night for business trip. It was pouring rain, I had a lot of luggage, and I was exhausted from traveling. I was very promptly and warmly greeted by Ashley who quickly found my reservation and assisted me in getting my luggage to my room. The hotel room was clean, well stocked with modern decor. There is a restaurant in the hotel and it was overall a very pleasant hotel, but it was really Ashley and the staff that made the difference and is why I am recommending ... Read more
from Rome, Italy
Submitted on 09-09-2016
I just needed a place to stay for a night in DC, so glad I stayed here. Very nice hotel, spacious rooms, great restaurant right in hotel. The lady at the front desk was very quick and very helpful... thank you Ban!
from Mebane, North Carolina
Submitted on 11-09-2016
The staff was very welcoming, especially Ashley, who checked us in. The fitness center is good. The location is convenient if you're interested in Dulles, but not for much else. The Udvar Hazy center (second Air and Space Museum) is pretty close by.
from
Submitted on 11-09-2016
I stayed at crowne dullos one night for vocation there is a restaurant during our breakfast Abdel was so kindly,polite and so helpful he made me feel comfortable I thank him for him polite , helpful and kindless !!! Turkey!!!
from Richmond, VA
Submitted on 11-09-2016
Taking advantage of this Hotel's Park and Fly Program, we had our second stay at this hotel in as many years prior to departing recently from Dulles Airport for Alaska. It was a great stay; we had a very clean, quiet room on the sixth floor. The Hotel's public areas and rooms have been recently renovated to give it a very colorful, contemporary look. And...as had been the case when we stayed here the first time, the staff were very welcoming and accommodating.
from Ridgewood, New York
Submitted on 12-09-2016
We traveled as a family of 2 adults + one 7 yo child. Our overall experience is quite positive. Instead of originally booked 2 Queens, we had been upgraded before we arrived, for free, to 1 King on the 7th Floor (top floor in tower, with club lounge). We felt safe and have a quiet stay. We only had a time to visit swimming pool, which was clean, not crowded, and with lifeguard on duty. The view from 7th floor toward mountains (West) was pleasant. Our rate included breakfast, and it was the onl... Read more
from Denver, Colorado
Submitted on 13-09-2016
Saloua, at their front desk, gave me the warmest welcome I have received at any hotel. She helped me navigate public transport to my meeting that saved a lot of time and made my next day so much easier. I'm a million mile flier with United so I've seen a few hotels over time. Thank you Saloua!
from
Submitted on 13-09-2016
I traveled to Ashburn for business this week and Ashley was very helpful and courteous when I checked into the hotel! Likewise, Sharon provided outstanding customer service in the Executive Lounge! The rooms are fantastic! Thank you...I will be back!
from Boston, Massachusetts
Submitted on 14-09-2016
I have previously written that I stay at Crowne Plaza Dulles few times each month on business and have stayed with family there as well. I always stay here as I found the service outstanding at the Hotel and Houlihan restaurant equally outstanding. Since my report last year and now about three months ago, the hotel management totally renovated each of the rooms and completely the renovated the hotel lobby and added a Starbucks coffee shop next to the Houlihan's restaurant. The lobby is an inviti... Read more
from Columbia, Missouri
Submitted on 14-09-2016
I stay at Crown Plaza Dulles for the first time, on business (SBA Group) and have stayed their for a week. I always stayed in other Hotels before but never found this outstanding service By the Reception attendance, Abeer, Mais , Saad at the Hotel every thing was very easy and the welcoming was never seen before, I will always recommend the Crown Plaza to all my family and friends. I would name all if space allowed. Outstanding!!! I highly recommend Crown and Houlihan's in Dulles airport ar... Read more
from New York City, New York
Submitted on 14-09-2016
I was amazed with the friendly, pleasant, and helpful staff at the concierge desk especially, Maise, Abeer, and Saad, They met me with a warm welcome and smile, processed me in no time, explained all amenities, services provided, neighborhood restaurants and even directed me to my place of training. I am amazed with the service and the great staff. Thumbs up to Abeer, Mais, and Saad and the Crown Plaza is lucky to have staff like you.
from Chicago
Submitted on 17-09-2016
We were pleasantly surprised by the upgrades and renovations at the property since my husband last stayed. This is a convenient to Dulles airport and the restaurant Houlihan's. The staff were warm, welcoming and efficient. Sadly, we were surprised with the renovations that no one thought of sound-proofing between rooms. As sound sleepers we were surprisingly irritated by noisy TV's on either side of our room and from above. Every word (or sneeze) could be heard as if they were in the same ro... Read more
from
Submitted on 18-09-2016
I recently stayed at hotel witch they seem to have renovated and it looks nice. Rooms are clean and the chicken parm. From the kitchen is sublime. Recommend this hotel also a worker by name of Ashley helped me out and was outgoing and friendly. All of this made my trip that much better thank you crowne plaza and thank you Ashley.
from
Submitted on 18-09-2016
Stayed overnight on a Saturday and was impressed right as we pulled up to the place. Beautiful, spacious lobby. Very attentive front desk. Starbucks cafe and huge bar/restaurant connected too. Rooms were very clean, easy to navigate around and all in all very nice. Best thing was the price. Booked couple of weeks earlier for only $70. Thought there was a catch, but there wasn't. They were happy to provide a shuttle to the Town Center too in a whim. Overall , a great experience.
from Altoona, Pennsylvania
Submitted on 19-09-2016
One one of the best hotels I stayed at in the area. Very convenient to not only the airport, but also to shopping, sightseeing and dining. The room and common areas were spotless. The staff went over and beyond the call of duty. We Were greeted by a very nice, professional and pleasant front desk agent named Ashley who took the time to answer all of our questions. The shuttle driver was very helpful and curteous.
from Virginia Beach, Virginia
Submitted on 19-09-2016
The Crowne Plaza is the perfect location for staying overnight prior to catching a flight at Dulles International. It has a Starbucks in the lobby, along with a Houlihan's Restaurant. The lobby is spacious, clean and well-equipped with seating, a cozy fireplace, computers and a TV with flight updates. The staff was helpful and pleasant,and check-in was so effortless! The room was so comfortable, great for a restful night. A selling point for the Crowne Plaza is that they offer free 24-hour s... Read more
from Fort Lauderdale, Florida
Submitted on 20-09-2016
I stayed here for one night from 13-14SEP2016. I had been gifted a free night in an IHG property and this was the perfect opportunity to use it. Not being an IHG guy, I was surprised by the quality of the room, it's good size, and the tasteful decoration in the hotel. I wasn't here long enough to walk around the area, but there were several stores and restaurants in walking-distance. Not a lot of airport hotels have that. The best part of this hotel was the shuttle to Dulles. The drive was... Read more
from Washington DC, District of Columbia
Submitted on 21-09-2016
Comfortable bed, lots of TV channels, bathrobes, fast wifi, and nice toiletries (definitely a step above the Holiday Inns). I'd say this felt like a 3.5 star hotel. I liked the club lounge on the top floor. Big TV, lots of chairs, lots of lighting, free sodas. Very convenient to Dulles or many of the other businesses nearby.
from
Submitted on 26-09-2016
Fast check-in/ restaurant on site excellent food. Great room Excellent customer service by Ashley. I don't want to say anymore but it will not let me post unless I ramble on. So there is an indoor pool, workout area and protected parking available.
from Herdorf, Germany
Submitted on 26-09-2016
Ashley and Maise gave us a warm and friendly welcome. We appreciated their help. Perfect for aircrews, but also for visitors of the the capital. The Smithsonian air & space museum is just a five minutes drive away. We will come back soon.
from
Submitted on 26-09-2016
Really enjoyed it. Ashley at the front desk was extremely helpful and enjoyable to speak to. The rooms are much larger than I expected. Mine had a wet bar and a couch. All for a very reasonable price.
from Atlanta, Georgia
Submitted on 27-09-2016
The front desk was very helpful with information. Mais and Ashley went out of their way to make us feel welcome and make our stay comfortable. The room was clean, and seemed to have all the amenities to make our stay pleasant.
from San Francisco, California
Submitted on 27-09-2016
The hotel has a convenient free shuttle to the Dulles airport. They have nicely renovated facility and rooms. The hotel staff are friendly and helpful. When I checked in, there was a slight glitch with my reservation, but Ashley handled it in the most professional and courteous manner, and was able to resolve it. I highly recommend this property, and will stay here again for future travels.
from Washington DC, District of Columbia
Submitted on 29-09-2016
I was a little worried about staying at this hotel after reading some of the other reviews - But I was very pleasantly surprised - My stay at this hotel was fantastic! The front desk was very courteous and helpful. The rooms have been nicely renovated and are very well maintained and cleaned. The hotel is close to Dulles and a variety of shops and restaurants are within walking distance - As well as several convenience stores. The beds were very comfortable and my room was quiet at night. I... Read more
from Jeannette, Pennsylvania
Submitted on 08-10-2016
Nice hotel, rooms were clean and comfortable. The bed was so comfy! Close to the airport. The staff was outstanding, especially Sammy, Ashley and Sharon. Everyone was so friendly and helpful. Will stay here again. The shuttle was also excellent, they went out of their way to make sure we got to where we wanted to go.
from Lake Mary, Florida
Submitted on 10-10-2016
I have stayed here two separate times and have enjoyed the location, the facility and the warm and sweet interactions with the staff, especially Abeer who is always so nice. The hotel can definitely help make a day better.
from Orlando, United States
Submitted on 10-10-2016
When I was at the front desk, requesting for a microwave for my room, I was greeted by two friendly employees, Abeer and Mais. They were very fast to respond, cordial and professional. I had the microwave in my room in less than 5 minutes. Great and friendly staffs at this hotel. Thank you Abeer and Mais.
from New York City, New York
Submitted on 11-10-2016
Have stayed at this hotel a number of times and have never been disappointed! Excellent customer service very helpful front desk staff. Was greeted and quickly checked in by Ashley who was very professional & helped me out with a couple of requests. Rooms are always clean and comfortable, will return to this hotel without hesitation!
from
Submitted on 11-10-2016
This hotel was recently remodeled, and the rooms and furniture are really nice. Restaurant was good Ashley and Abeer at the front desk are really nice and welcoming. First time staying here and I will definitely be back.
from Washington DC, District of Columbia
Submitted on 12-10-2016
So far, so good. Staff is friendly enough, there's a fitness room which is a plus for me and there's a Starbucks inside next to Houlihans. I am a very early bird so lucky for me there's a 7-11 about a 5 minute walk away. Also a Bar Louie which I could care less about and a Wendys and a Taco Bell (I think). I'm a pretty easy going traveler so as long as it's clean, the HVAC works and there's a gym, I'm pretty content. They do have a hot buffet breakfast (eggs, meat, waffles, etc) served insid... Read more
from West Virginia
Submitted on 12-10-2016
We have stayed at this hotel many times and have always been happy. But the remodel is great. The check in was so easy, Ashley was so efficient and helpful. If you need to stay near Dulles this is a great place.
from Vienna, Virginia
Submitted on 12-10-2016
We've stayed here a number of times over the past couple years, but the recent remodel is just terrific! The check-in procedure was painless. In fact, it was better than painless; Ashley made us feel so very, very welcome after a loooooong day driving and then flying. We enjoyed our room and had a great meal at Houlihan's restaurant. (try the flatbread pizza!) Whenever we fly out of Dulles, this is definitely where we'll stay.
from Florianopolis, SC
Submitted on 15-10-2016
As I continue my stays at the Crown Plaza Dulles Airport in between my work trips , after all renovations , I keep running into some new Staff Members but the same Great Customer Service that keeps me wanting to come back. In a job that has no set routines I try to make my own routines while away from home at the hotels I stay, so, coming back and seeing people who know me, know my hotel routines and understand my needs as a Customer , it makes my day and stay a a lot more enjoyable. The tone... Read more
from Hackettstown, New Jersey
Submitted on 16-10-2016
Reno's are fabulous and Saloua at check in was great! The bed's are very comfortable, rooms are spotlessly clean and the updates are a huge improvement! It is quiet, the bath is bright and the lighting is great....would love robes ;-).
from
Submitted on 17-10-2016
Sammy and Sharon, should be Managers. They were great!! Took care of business...A large group of us stayed for about 10 days plus. When there was any problem, they always made it a point to stop what they were doing and take care of us. I really appreciate the Managers, but these two I mentioned above, were awesome!!
from Ottawa, Canada
Submitted on 18-10-2016
I was in Herndon for a company meeting that was being held at hotel. I checked in close to 10pm, but absolutely no hassles. Ashley at the front desk was very helpful. I didn't realize their room service was tied to the on site restaurant Houlihan's, and they stop taking orders at 10pm. However, Ashley provided me access to their club lounge, which had refreshments. This was great, as I had checked in after a long day of travel. The room was nice and clean. I have to admit, I loved the lighting i... Read more
from Fredericksburg, Virginia
Submitted on 18-10-2016
We stayed one night on each end of our recent trip to Ireland. Great lady who took our reservation actually changed my mind about going elsewhere for a cheaper rate. When we checked in, the fellow who seemed in charge, took care of our needs and extended our parking because we had booked two nights. we were able to have a quiet, leisurely dinner prior to our flight and take the shuttle to the airport. Upon our return, the shuttle picked us up and took us to the hotel. Check in was very smooth a... Read more
from
Submitted on 21-10-2016
I would have given 5 stars if the pool wasn't closed for the days I was there. Otherwise, the hotel is pretty great. We stayed the night before a flight leaving too early in the morning. The front desk folks, Ashley & Sammy, were incredibly sweet and helped us in every way. The room was impeccable, the mattress was comfortable, and the food at Houlihans was fantastic. We even left our car parked there during our trip for much less than the airport.
from
Submitted on 21-10-2016
Saloua, at the front desk, she is very helpful and welcoming. She is very friendly. Nice location with free shuttle to airport. All staff very professional and a nice hotel, definitely I recommend this Hotel.
from mississippi
Submitted on 21-10-2016
This is an excellent IAD airport hotel, The shuttle was quick picking me up and it departs the hotel for the return every 30 minutes. My Gold IHG status got me an upgrade to the lounge floor. What a nice place! The room has a Vive bluetooth mirror. The desk layout with the roll out table was perfect to watch the game while working. The free internet worked well. There were convenient power outlets at each nightstand. The lounge was exceptional. Nice snack options and a hot dish in the evening. ... Read more
from New York City, New York
Submitted on 21-10-2016
The hotel was perfect. Abeer at the front desk was very helpful and nice smile In her face. The breakfast was fantastic. I have absolutely no complaints about the property, and hope my travels bring me back sometime in the future.
from Herndon, Virginia
Submitted on 22-10-2016
This is an excellent IAD airport hotel...Outstanding service received from the Saloua at the front desk... The entire staff was very professional and I would definitely recommend this hotel for future stays....
from Fayetteville, New York
Submitted on 24-10-2016
Room was very comfortable as was the bed...All staff were great especially Abeer who was the welcoming check in staffer... She was funny and professional. The aromatic package left on the bed was a nice touch. Another nice amenity is the shuttle to and from the airport!
from
Submitted on 25-10-2016
Wanted to specifically call out the excellent service at the restaurant and specifically Abdel at Houlihan. Ask for him and you will get the best service ever, always smiling and ever ready to make sure you get what you want! Will visit again.
from
Submitted on 27-10-2016
We recently stayed at Crown Plaza to make use of the airport shuttle which was reliable and punctual and operated 24/7 I believe. The hotel was quiet and very clean and the opportunity for an early morning wake up call was appreciated. The shuttle goes on time (for us 6am ) which is what we wanted. If you are eligible for the Club Level it is even better. Great staff . Short visit but I would recommend it to anyone .
from Gore, Virginia
Submitted on 27-10-2016
With attentive staff members like Ashley on the payroll this Crowne Plaza is all about customer service! As a well traveled Platinum member I can tell when people enjoy what they do... They have the ability to take the ordinary and transform it into the extraordinary. Such was the experience that my wife Scarlet and I had when we decided to stay the night before an early flight out the next morning. We were greeted and treated like a valued returning guest. Thank you Ashley... You've earned our ... Read more
from Cincinnati, Ohio
Submitted on 28-10-2016
I did stay at this hotel the night before and the night after a long international flight. The process to discuss the deal and get reservation done by e-mail was very efficient and the price very reasonable, compared to 10 days in a parking. The hotel and the room were great. The restaurant of the hotel is - in my opinion - quite good, better, than usual "hotel-restaurants" I've experienced. The Chef is good, really and brings some creativity not found usually in such type of restaurant. My on... Read more
from Alamogordo, New Mexico
Submitted on 29-10-2016
Business trip. Rented classroom and stayed and ate at hotel. The service for the classroom was excellent, the guest room was comfortable, the food at attached restaurant was excellent. Highly recommend ensuring that you are a member of IHG Rewards Program. A lot of perks come with that. Ashley was our greeter and host and she did a superb job and made sure I got the rewards program perks.
from Bogota, Colombia
Submitted on 30-10-2016
I was in The hotel during two weeks and All was perfect! In special Abdel at The restaurant an amazing person with The best service that I could have!!!! The Area is very nice to walk and restaurants around!
from Herndon, Virginia
Submitted on 31-10-2016
They've gone through a renovation and hotel looks very modern and also comfortable. Customer service was great! Myself being a third party booking customer but they still treated me as a VIP guest and very friendly. Ashley was the representative front desk person who helped me check in. She is wonderful! Gave me all the perks that I deserve and didn't discriminate me as a third party reservation. Very friendly helpful staff there and I give her 20 thumbs up! And 100 star rating for her service/... Read more
from Leesburg, Virginia
Submitted on 01-11-2016
As always, I had a great stay at the Crowne Plaza Herndon. Salouwa was extremely courteous greeting us upon checkin, and went above and beyond to exceed our expectations. Shay also did an exceptional job responding to our needs late at night. They were truly welcoming and caring! I enjoyed my stay thoroughly.
from Delray Beach, Florida
Submitted on 02-11-2016
Saloua at the front desk was very helpful and efficient. The TV channels did not match the provided guide in the room, which is pretty frustrating. But the room is very nice, and clean. Staff is friendly and helpful.
from
Submitted on 02-11-2016
Ashley and Mais helped welcome me to the Crowne Plaza Dulles Airport Hotel. They were very friendly, gave me great options of places to go in the area and what to do for fun. They also helped me figure out the wifi and logistics. The rooms are very nice as well!
from Greater Cincinnati, United States
Submitted on 03-11-2016
First I would like to complement the staff at the front desk. Both Ashley and Mais were amazing. Friendly, professional and they showed a great sense of humor. This was my first visit to this hotel and it set the tone for an great experience. I am a commercial pilot flying private jets and frequently travel to the Washington Dulles Airport IAD. Most of the area hotels are isolated and do not offer close proximity to local restaurants. The Crown Plaza Dulles Airport is located to multiple loca... Read more
from Williamsburg, Virginia
Submitted on 03-11-2016
I just recently stayed at your establishment on business.....disappointed you website was not update to show no pool or hot tub...BUT Ashley and Hazem made me feel very welcomed and attended to my concerns the best they could. I appreciate their professionalism and open, honest attitudes. They should both be promoted!! Associate Sales Director Antonio Sossa is a great asset to your sales team...and has done wonderful work over the years. He also remembered me from NA events where we had met... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 04-11-2016
The staff at the front desk were great. In-particular Ashley was very friendly and very professional. I fly private jets and stay in hotels close to the airport often. This hotel is in a great location with restaurants nearby along with other facilities. I would definitely stay hear again and recommend it this hotel.
from Alesund, Norway
Submitted on 05-11-2016
I had had a great time here, nice rooms, nice staff. Didn't order any breakfast, but Mais and Ban in the reception was so helpful and nice enough to give me free breakfast the two days i stayed here. No complains at all, I highly recommend this hotel to anyone.
from Cincinnati, Ohio
Submitted on 05-11-2016
This hotel is a very nice Crowne Plaza hotel. The rooms were nice and clean. It's located directly across from a small shopping center with restaurants and an AMC. There's plenty of places to dine at around the hotel and a grocery store within walking distance. My only complaint is that the hotel itself didn't have a store or shop inside for quick needs , beverages or snacks. I imagine once winter comes that I'd request a different hotel.
from Chesapeake, Virginia
Submitted on 06-11-2016
Twice we have stayed at this Crowne Plaza. The first time was in Oct ??15 when in-laws were departing on a mid-day flight. Having completed a whirlwind 3-week tour of various locations and sights over much of the eastern USA, we spent their final night here and used the hotel??s shuttle to Dulles Airport--no outrageous short-term parking fees or having to drag heavy bags long distances. They did a lot of shopping? A few months later, our trip to Iceland began and ended at Crowne Plaza. ... Read more
from Jackson, Mississippi
Submitted on 08-11-2016
I have come to count on IHG hotels and the Crowne Plaza. On this trip we had just one and a half days before moving on to Paris. Our hotel had a shuttle there at Dulles pronto and carried us to the verrry attractive front desk ladies who checked us in without delay. We had use of their Club lounge, free breakfasts in the Houlihan restaurant that opened onto the main lobby, and free drinks on our first night. We thoroughly enjoyed these pluses and our entire stay.
from
Submitted on 08-11-2016
I travel through IAD frequently from Europe and stay at this property frequently. The property is clean and functional with an OK club lounge and average gym, but the customer service is top notch. If you are fortunate enough to deal with Ashley at the front desk, no matter how long and hard the flight, she will brighten your day. I will definitely stay here again and again.
from
Submitted on 09-11-2016
Saloua at the front desk was very helpful with everything that i needed...awsome customer service, the hotel is super clean i never get tired of coming to this hotel every time i come to IAD, the restaurant next door is awsome too.
from
Submitted on 10-11-2016
Great location and great welcome! The attention to detail of explaining amenities, welcoming as a loyal member and the courtesy makes the difference. A must stay hotel. The attached Houlihans is an added benefit.
from Herndon, Virginia
Submitted on 10-11-2016
It was disappointing as the facility advertised a pool and did not have one. The hotel also only had a temporary Fitness Center, which had a few treadmills and stair steppers. The rooms were comfortable and clean. Many stations available on TV. Desk staff was courteous and helpful. Abeer was a woman I spoke with and she offered assistance in getting a microwave to the room . She also suggested local places to dine.I enjoyed dealing with her. Having shuttle service was a big plus.
from The Woodlands, Texas
Submitted on 14-11-2016
Upon arriving, Ashley was an excellent ambassador for the hotel and set the tone for my stay. The bed and pillow was comfortable and the room was quiet amazingly the HVAC system was silent which was a welcomed surprise. I was lucky enough to get access to their Concierge level which was a nice complement to my stay.
from Illetes, Spain
Submitted on 14-11-2016
We have just returned from a month of overseas travel utilizing the Spot Hero parking at the Crowne Plaza Dulles Garage for the first time. I can not speak loudly enough in regard to the staff located at the Crowne Plaza. We returned to have a dead battery in our car--Carlos at the front desk could not have been more expedient or responsive to our situation--and pleasant in the process. Immediately, the Maintenance staff appeared to help jump our battery along with the Manager. After traveli... Read more
from
Submitted on 15-11-2016
This is a great hotel. The hotel staff is spectacular especially Ashley at the front desk, she was very pleasant and helpful which was a nice surprise after a very long day. It is because of Ashley that I will now make the Crowne Plaza my 1st choice hotel when I am in Herndon.
from Herndon, Virginia
Submitted on 19-11-2016
This is what customer service is all about. Betsy and Abeer went way above to help and the entire staff are so friendly. I cannot give enough praise to thes guys thanks for a great stay . I would recommend this place for business and families. Location is close to Dulles airport and they offer great shuttle service so that you can get to metro and enjoy alll the monuments and our country has here and D C is great city feeling people this is the hotel of choice for you
from
Submitted on 19-11-2016
I had a layover at Dulles for a day and so I booked myself at Crowne Plaza Dulles, so that I don't have to commute for long. The reasons for booking here is because I am a member of their reward program. So they had good deals on their site for members and I took it. It's not the fanciest of places, but it will do for a business trip and has the basics. Their shower, meals at the Houlihan's and gym (for cardial workout) was good enough. The staff are not over the top, vet courteous through and ... Read more
from
Submitted on 19-11-2016
I would just like to say that I had one of the greatest experiences with their employee Saloua. She made us feel very welcome and because of that it is my go-to hotel when I fly out of Dulles Airport. Thank you Saloua!!
from Los Angeles, California
Submitted on 19-11-2016
my experience with the hotel was excellent overall starting from the receptionist, Saloua who was so nice and a very welcoming and ending with the room which was specious clean comfy and had a little aromatherapy gift. also the hotel location is really good. it is surrounded with so many restaurants and there is a movie theater a cross the street. it has a Starbucks inside the hotel. I was very satisfied and I enjoyed my stay at the hotel.
from Baltimore, Maryland
Submitted on 21-11-2016
Abeer was awesome at check-in time. I arrived early and she was able to accommodate getting me into a room before the scheduled check-in time. My business partner was traveling with me and she was also able to get him into his room. He previously tried checking in with another front dest attendant who did not get him a room early. Abeer took care of both of us and made up very comfortable with the check in process and our stay at the facility.
from Cortland, New York
Submitted on 22-11-2016
Very nice hotel. Was greeted by Ashley, who was very friendly and helpful. Hotel is very clean and modern. Room was a very good size and price was around seventy dollars.Great location not to far from airport.
from Cordoba, Argentina
Submitted on 24-11-2016
We stayed one night because the airline canceled our flight. Since we were not from DC they sent us to this hotel. The people at the front desk were very helpful and considering they got a lot of guests at the same time they did an excellent job. We got twin beds but it was not a big deal. We ate the restaurant and the food was good too. I would recommend it if you have flights early in the morning and you need a place to stay near the airport.
from Atlanta
Submitted on 24-11-2016
I checked in late on Thanksgiving and was greeted warmly by Saloua. She checked me in and answered all my questions. The room was large and stylish. We even had a mirror in the bathroom that had bluetooth speakers built in that played music. Pretty cool.
from New York City, New York
Submitted on 26-11-2016
This was a great hotel for a couple nights we needed to spend in Herndon. The staff at the front desk was wonderful -- Ashley in particular made sure we had everything we needed. The room was spacious and the hotel itself was very well-maintained. The adjoining restaurant was surprisingly good, although the restaurant's service was a bit less on-point than the hotel (we had a couple of side dishes and waters that were forgotten). Overall, though, this was a great place to stay, especially fo... Read more
from Chicago, Illinois
Submitted on 01-12-2016
Overnight stay prior to international trip, very enjoyable. Easy access from airport, nice welcome from Ashley at check-in, who was friendly and informative, nice facility, all made for enjoyable stay
from
Submitted on 02-12-2016
I had the pleasure of being accommodated by Carlos and Ashley while checking in at the crowne plaza. They were thorough and able to upgrade my towels and pillows to meet what I was requesting. They also helped me out with a complimentary service with times that they arrive and depart. It was really helpful to navigate the area that I didn't know very well. They also gave me free water and extra towels to compliment my time there. I did forget my toothpaste and the front desk was gracious enough ... Read more
from
Submitted on 02-12-2016
Carlos and ashley at the front desk were the absolute greatest they were very helpful and i loved the pillows because ashley brought me better pillows. The breakfast was excellent. And ashley and carlos helped to reserve me dinner reservations. I would recommend this hotel and there staff to anyone
from Goa, India
Submitted on 02-12-2016
I stayed at crowne plaza dulles between 29th nov abd dec 2 . I purchased seperate breakfast coupons for 3 days . On visiting the resturant houlilans in crowne plaza , all i was offered were potatoes and scrambled eggs ( since I dont eat red meat) .The staff has neatly tucked away the menu card and celeverly never mentioned they have a breakfats menu , it was only on the last day ofy stay that I discovered the hidden breakfast menu . For the 3 days not only me , other customers were being ripped ... Read more
from
Submitted on 03-12-2016
I would like to extend my sincere thanks to "Hazem" who is working in the reception, he is extremely helpful, welcoming and assisted me during my stay and he should be well appreciated. I believe he is one of the main assets for this Hotel. Many thanks Hazem for your help :)
from Columbus, Ohio
Submitted on 04-12-2016
I want to thank Saloua from the front desk for being so helpful during my stay. I felt very welcome, and my room was well-furnished. The breakfast was good, as well. I would recommend this hotel and its staff to anyone.
from Cape Cod, Massachusetts
Submitted on 05-12-2016
Ashley at the front desk was a breath of fresh air after an eighteen hour day. Check in process was fast and friendly - just what I needed - with a smile and understanding I was ready to retire. Thanks Ashley and Crowne Plaza.
from
Submitted on 05-12-2016
The hotel is very near the airport so it is very convenient to go to and from the airport. And also Ashley and Gulam are very nice and kind to help us. They made us feel at home! Thank you guys! If next time we go back to the USA, we will live here again!
from
Submitted on 06-12-2016
I'm a Club Level member. The Club level happy hour is very nice. Sharon was super. Check-in receptionist, Abeer was super helpful. Would have been greata great stay in an updated facility. Decor around 1990. Not the cleanest environment either.
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