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Homewood Suites by HiltonŽ Richmond-West End/Innsbrook

Richmond, VA, US (RIC)

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Based on 483 reviews
A four story, U-shaped residential style hotel featuring elevators and interior corridors. Guests enjoy a complimentary daily hot deluxe breakfast and
Room & Rates

1 KING 1 BDRM STE NONSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1 KING 1 BDRM STE SMOKING

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1KG 2DBL 2 BDRM STE NONSMK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1KG 2DBL 2 BDRM STE SMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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2DBL MOB/HR ACC TUB STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2DB MOB/HR ACC RI-S STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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1K2D 2BA MOB/HR ACC TUB NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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1KG MOB/HEA ACC TUB STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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1KG MOB/HR ACC RI-S STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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1KG MOB/HEA ACC TUB STE SM

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2 DBLS 1 BDRM STE NONSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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2 DBLS 1 BDRM STE SMOKING

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M-TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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Homewood Suites by HiltonŽ Richmond-West End/Innsbrook
4100 Innslake Drive, Glen Allen, VA US 23060

Our four-story, residential-style hotel offers two-room suites with privacy doors separating the bedroom from the den and kitchen. The den provides a sleeper-sofa, easy chair and work desk, alongside a range of in-suite amenities, including:* A fully-equipped kitchen with a full-sized refrigerator, stove, microwave and dishwasher* TV with premium channels and VCR * King or two double beds* Dual-line telephone with voice messaging* New release movies and NintendoŽ games available to rentThe Homewood Suites Richmond area hotel in Glen Allen, Virginia also boasts a number of outstanding hotel-wide amenities, including:* A beautiful outdoor pool* Courtyard with picnic tables, patio and gas grills* Fitness center* Business center* Meeting room* High-speed wireless Internet access in all suites, meeting rooms and common areas* On-site dining* Pets allowedWake up to the aroma of fresh-baked muffins and our complimentary Suite Start? hot breakfast served daily. All of our guests are also invited to enjoy the hotel's complimentary Welcome HomeŽ reception, featuring an entree, salad bar and dessert served each Monday through Thursday evening. For those late-night cravings, guests can visit our Suite Shop, carrying an array of sweets, snacks and frozen foods to meet all needs.At the Homewood Suites by HiltonŽ Richmond-West End/Innsbrook hotel in Glen Allen, Virginia, our entire range of complimentary amenities and gracious Southern hospitality are always backed by Hilton's 100% Satisfaction Guarantee. Make yourself at homeŽ, and experience the best of Richmond, VA, the Hilton Homewood way.

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 483 reviews
from Lexington, Kentucky
Submitted on 16-05-2016
Hotel is terribly outdated, but the staff were professional and courteous. Every member of the staff were very helpful, but they cannot overcome this hotel's very outdated and worn look and feel. My room had an unpleasant smell and I wouldn't return there unless it were updated. The price was competitive but I would have changed hotels if there had been any availability nearby. Everything needed replacing. Uncomfortable beds, couches, pillows and the appliances were terribly outdated.
from Burlington, Vermont
Submitted on 17-05-2016
Spent a night there while attending the Nascar races at Richmond Int'l Speedway. Very convenient to everything and close to Richmond as well as the Speedway. Room was your standard one bedroom suite with kitchen and living room area. Breakfast selection was very good and service was excellent overall.
from Silver Spring
Submitted on 17-05-2016
In addition to the standard free Hilton breakfast this hotel has a great set up for dinner Mon.- Thurs. evenings and it's free. The food is as good and some cases better than some of the food establishments in the area. I stay here a lot and there's usually a soup, salad and one or more entrees to choose from. There's a charming lady that runs the thing and she's fantastic. Makes you feel like home. You don't really have to leave the hotel which is a real bonus when the weather's bad.
from Stanley, Virginia
Submitted on 21-05-2016
Hotel has poor signage out front - drove by the hotel the first time. Two room suite was ok. The entire hotel is a little dated - rooms were worn out - in need of an update. Breakfast was the normal for this type of hotel. Location was good
from Laurel, Maryland
Submitted on 25-05-2016
The overall experience is great. The quality of sofa bed needs improvement. Towel racks/hangers should be added to the bathroom sink area. The pillows need to be replaced with newer ones. The housekeeper and the cafeteria staff are wonderful.
from Roanoke, VA, United States
Submitted on 02-06-2016
Reasonably good value. Weekend rates are lower than weekday. Free breakfast but more continental than full menu. Fresh everything but hot items are pre-processed. Location is nice in a corporate park and within 2 miles of Short Pump Mall and 1 mile of I-64 interchange. Plenty of fast food/fast casual dining within 1 mile. Internet free for Hilton Honors members but may be a charge for others.
from Richmond, United States
Submitted on 02-06-2016
This was a last minute mini vacation. Our goal was to get away from home, but not too far. We needed to be near great restaurants and shopping. All of this was within a few miles of the hotel. The bed was comfy and we didn't even get awakened by the maid service at 9am, (which frequently happens at other hotels). We checked out on time. It was perfect! Just the refresher we needed. Thanks!
from SC
Submitted on 03-06-2016
Chose this hotel for the location and the fact that they have 2 bedroom suites. The room was very musty smelling, the carpet in room and hallway was filthy, the AC (one thermostat in living room) did not equally cool the 2 bedrooms (one room got cold, the other was hot). The maid never showed up one day. Only good aspects were the location and the breakfast.
from Louisville, Kentucky
Submitted on 05-06-2016
We were in Virginia for my sons wedding reception and this was a very reasonable hotel. Our room was large we had 3 adults staying and with the pull out sofa bed it was perfect. Very clean, friendly. Staff were helpful and accomadating.
from
Submitted on 06-06-2016
We booked 5 nights and as soon as we entered the room it wreaked of smoke. I immediately went to front desk and told the attendant the room smelled horrible of smoke. I was handed some room freshener. I was called 15 mins later from front desk and she asked was everything in the room okay - I replied "yes except for the fact it wreaks of smoke as I mentioned 15 mins ago", she said ok thank you. I mentioned the problem to other employees here but nobody seemed to care. The couch, beds, and curtai... Read more
from Oak Forest, Illinois
Submitted on 15-06-2016
Stayed at this location which was close to the office in Virginia. The room was clean with a very comfortable bed. Loved the separate room with the small table that I used for a desk in the living room. While I did not use the kitchen area- it would be very helpful if I needed to stay for a longer period of time. Loved the fact they had a shuttle service in the event I needed it. I used it one time to get to the office but decided to walk the next day. I wish the service was available late... Read more
from Luray, Virginia
Submitted on 16-06-2016
Since having my bone marrow transplant in 2013 this is the hotel of choice for my appointments at VCU. They offer a VCU rate for patients, which is very much appreciated. The staff is always friendly and pleasant. We enjoy using this hotel.
from Richmond, United States
Submitted on 16-06-2016
Nice staff, but the room was a mess. The room smelled damp and musty, the carpet was filthy, the beds were uncomfortable, and the temperature controller was in another room. There was a ceiling fan with a broken pull chain, so we were not able to adjust the speed. It was controlled with the switch on the wall where it was either on high or off.
from Salem, Virginia
Submitted on 17-06-2016
Everything was great upon arrival. However there was a clickin noise in my room that started when someone above me checked in. I contacted the front desk and they moved me immediately. Great service. If returning, would use this hotel.
from Philadelphia, Pennsylvania
Submitted on 22-06-2016
My family and I were there for a lacrosse tournament for a weekend in July. Arrival was great with a pleasant staff who got us in our room early. Room was extremely dated with dirty rugs and curtains. Friends next door had no air conditioning and it was 90 degrees. Staff was helpful mostly but claimed there was no facility person to address the air conditioning problem. Breakfast was really good but should start earlier. Overall it was an ok experience for what we were there for.
from
Submitted on 25-06-2016
Great location staff were very helpful especially the Ladies at the breakfast and happy hour. Breakfast was good. Rooms were very clean. Check in and Check out were quick. Conference rooms were good. Staff were helpful in helping with restaurants that were around. Overall good experience
from Eufaula, Alabama
Submitted on 26-06-2016
We stayed at this hotel for a week while visiting our daughter! The size of the room was great for the four of us but we did not receive good service! On three of the nights that we were there we did not receive any type of housekeeping that we paid for in the amount of the room, which was a little high priced! We also did not receive towels to bathe with on those days! Also when we were leaving the room one day we asked the housekeeper to come back in 10 minutes and she stated she could not co... Read more
from Grayson
Submitted on 26-06-2016
Everything is great about this hotel but the smell (stong musty smell in rooms) and large amounts of dust under desks and stained ceilings. The people were friendly, breakfast was good, looks like a good hotel from the outside. Its just the rooms themselves are not great. The beds are uncomfortable too.
from Saint Louis, Missouri
Submitted on 27-06-2016
Furniture worn out. Carpet old dirty loose. Staff friendly and helpful. Breakfast good and nicely executed. Location just right. Loyal Homewood Suites customer but this unit should not be rented until remodeled.
from Woodbridge, Virginia
Submitted on 27-06-2016
Missed cleaning my room 2 out of the 4 nights. What's up with that folks. Called front desk to inquire and they placed me on hold 3 separate times during one conversation. There was no sorry nor did they happen to mention their 100% guarantee that should have removed at least 1 night's stay from my bill. As a Diamond member I am used to better treatment.
from Lexington, United States
Submitted on 03-07-2016
The staff and accommodations were exactly what we expected from reading the previous reviews. Very pleasant, helpful staff. Clean and comfortable. Breakfast food was a tad above average with variety and convenience. Evening food on some nights was outstanding, beautiful and delicious salad every night. Good cookies! Like the 24 hour tea and coffee.
from Roanoke, Virginia
Submitted on 04-07-2016
This hotel is in serious need of a complete remodel. We stay at Homewood locations all over almost exclusively and this is NOT what we are used to. Very dated, not clean, worn and dirty furniture. It honestly doesn't look like it was originally a Homewood Suites although we were told it was. Just very unfortunate, but happy a Newer cleaner Hampton Inn is right down the street. Pictures below of the wear and tear that needs to be addressed!
from Gahanna, Ohio
Submitted on 04-07-2016
Excellent stop when traveling from Ohio to OBX. This hotel is exceptionally Clean, comfortable, and very spacious. To add there is great customer service! The breakfast is excellent perk with a very decent selection!
from Ashburn, Virginia
Submitted on 07-07-2016
Location is in a business area. Friendly staff. Ample breakfast offering. Living room of suite was a little shabby. Coffee pots in rooms didn't work well. But excellent value. Bed and bath were very good. Clean
from maryland
Submitted on 09-07-2016
In February I gave this hotel a 5 star review. This visit, we checked in for one night only, a 1 bedroom king suite, non-smoking. I started the shower, jumped in, took the soap out of the little box to place it on the soap holder only to find there is a used bar of soap already in the shower. Well, I was already in there, so I took my shower. When I was finished, I checked the room, and saw hair on the toilet, then I pulled down the comforter, and there was a hair in the bed and it was obvious b... Read more
from Richmond, Kentucky
Submitted on 10-07-2016
If you have the opportunity to stay at this hotel do it! Ron & his folks are amazing & make you feel like coming up with an excuse to stay again! Ron even took time for selfies with my son & monkey boy!
from Sanford, North Carolina
Submitted on 11-07-2016
Rooms felt old and outdated in need of major facelift. The staff was very courteous from the front desk to the cleaners. The breakfast area was a little small for the amount of visitors staying at the hotel.
from Fort Mill, South Carolina
Submitted on 12-07-2016
We stayed here in July during a recent trip to Richmond. The hotel is conveniently located to many shopping and restaurants but the rooms were not in the best shape. Our room had a bit of a moldy smell to it and my son would not sleep on the pullout bed due to its odor. Additionally the room stayed very hot as the air-conditioning could not cool it sufficiently.
from Dearborn Heights, Michigan
Submitted on 13-07-2016
Great place for the price and hospitality, breakfast was always good, and dinner social was nice, would be great if social was all week long, I noticed the guests were talking about it a lot would have made the stay that much better.
from Glenville, United States
Submitted on 14-07-2016
My grandchildren and I went to Richmond, VA. for Taekwondo Nationals. I chose this hotel because it had the kitchen for some of our meals and it had a seperate living room and bedroom. This I why I choose this hotel. The room was very spacious for the three of us. If they wanted to eat something at 10 pm we didn't have to run out to get anything. They had a nice size pool for the days we got back from Nationals early. The continential breakfast. It was always good with lots of variety. ... Read more
from Zephyrhills, Florida
Submitted on 16-07-2016
Predictable level of service at this Hilton property. The plus is the suite for the price of a room. The only downside: one chair in the room was shabby and the carpets in and our of the room have seen better days. Overall this is not a place with wow factor but it is adequate.
from Milwaukee, Wisconsin
Submitted on 18-07-2016
Staff is above all other hotels. The employees truly loved their jobs and made us feel alike we were the most important guests that they had. They gave this level of service to everyone that stayed there.
from Keansburg, New Jersey
Submitted on 20-07-2016
Spent one night and it exceeded my expectations. Full kitchen to use. Comfortable bedding. Nice living area. Breakfast adequate. All in all I would stay there again. I have family in the area and it is very close to Short Pump Mall
from Orange Park, Florida
Submitted on 22-07-2016
This was a great place to stay for my week-long training / certification with a local controls technology company. My room was always clean an in order upon returning from my daily classes. The evening social hour was great thanks to the 3-person staff that runs the event.
from Washington DC, District of Columbia
Submitted on 25-07-2016
A little less expensive than other Homewood Suites I have been to, but a fairly new building which is kept very clean and bright. Good hot breakfast -- more options than other Homewoods, including some tasty fresh bacon. Quiet, too, which makes for a nice sleep.
from Londonderry, New Hampshire
Submitted on 27-07-2016
We stayed here as part of a team trip. The front desk staff was extremely helpful and accommodating. The complimentary breakfast and evening social made this a great value. The variety of foods available was great, as were the amounts. The kitchen staff was extremely helpful and friendly as well.
from Putnam Valley, New York
Submitted on 27-07-2016
We traveled with the baseball team, as this was a partner hotel. Our suite was great - nice to have 2 bedroom and 2 baths. But the housekeeping was not acceptable. They seemed to be understaffed. The breakfast was delicious when we could go, but twice we had to miss it for games. I understand that we could not expect hot food but the staff refused to bring out milk for the cold cereal that was set up.
from Augusta, Georgia
Submitted on 28-07-2016
Rooms smell like old stagnant water.. Musty elevator no electric doors when you get to walk in... Not good for people in a wheelchair .. Pool bottom rough there was a sharp piece in the gravel that cut my baby sisters foot...
from Akron, Ohio
Submitted on 02-08-2016
Stayed at this hotel overnight during our family vacation. Staff was very friendly and the breakfast was great. There was a nice variety of both hot and cold choices. The rooms were clean and very nice. I plan to stay at this hotel again next year.
from Baltimore, United States
Submitted on 03-08-2016
I had already reserved a room in a Country Inn and Suites on I-95 South of Richmond. While checking to see if my teenage son would have his own "area" of the room, I saw really bad comments on the Country Inn. And I could see that the owner had stopped answering the comments months ago. I looked all over Richmond for a suite-type room with a door between the room where my wife and daughter would sleep and the living room where my son would sleep. I found the Homewood Suites and saw very good rev... Read more
from Hamden
Submitted on 07-08-2016
Very nice hotel just outside of Richmond. Great for travelers. Good restaurants nearby within walking distance. Hotel is quiet, clean, and offers spacious suites. Great for travelling families. Free continental breakfast has decent offerings.
from Pennsylvania
Submitted on 08-08-2016
This hotel is in need of some serious renovations! Rooms smelled musty, air conditioning was old and very loud. Good breakfast buffet though.....I would not stay here again. Pool was cloudy and had a horrible smell.
from pa, United States
Submitted on 08-08-2016
The rooms were very large and felt like a small apartment. Nive size TV's. The breakfast was great and a nice variety. Fruit or coffee anytime day or night. All staff very helpful and friendly. Would stay at a Homewood Suites again.
from Roanoke, VA
Submitted on 16-08-2016
Whenever possible I do stay at Homewood Suites because I like having the kitchen area and the larger space. I was disappointed in my first stay at this property. Not only were the public areas dirty, but when I open the door to the room there was a definitive musty moldy smell. I realize that it has been very humid in the Richmond area but after one night I left the hotel early because it caused me some sinus difficulties. I am normally not one who has a lot of allergies but this was over the to... Read more
from Rockaway, New Jersey
Submitted on 16-08-2016
We booked a suite set up and enjoyed the two double bed suite with sleep sofa for the family. The breakfast was free and the staff were great! We were able to walk to shopping and restaurants as well. Only one minor drawback was the poor signage we almost missed it!
from Raleigh, North Carolina
Submitted on 16-08-2016
It was bad from my first initial contact with the hotel. I called to request an early check-in (2:30pm, instead of 3pm). I was told that the hotel was full and I would have to call back between noon and 1pm on the day of my stay to find out if I could get an early check-in. I called at 12:30pm on my check-in date and I was put on hold for over 16 minutes. I called on my other line (while I was still on hold), and the person that placed me on hold was available and ready to help me. I asked about... Read more
from Richmond Va, United States
Submitted on 24-08-2016
priced great ,outstanding service from all of the staff ! and the food was very good. Older hotel needs some updates which I understand are coming soon ! Will stay there again, from the time we arrived the staff at the front desk to the clean crew all were outstanding and always said hello and asked if they could help in ant way !
from Richmond, Virginia
Submitted on 26-08-2016
This Homewood Suites is due for renovation in a couple of different aspects however the overall experience was exceptional ! The Staff went far out of their way to make certain everything was taken care of that was needed or requested . My Mother and Step Sister were delighted with all the attention given them and desire to return here again .
from New York City, New York
Submitted on 03-09-2016
Our family of four stayed in the two bedroom suite with full kitchen and living room with pull out sofa everything was wonderful will definitely be staying there on our next visit. There are lost of different places to dine and it's only a 15 min drive to Kings Dominion.
from Denver, Colorado
Submitted on 05-09-2016
Great price for work travel. The staff was friendly and helpful. The location of the hotel provides easy access to major roadways and restaurants. The complimentary breakfast was one less thing to worry about it. And the evening social was a nice treat.
from Richmond, United States
Submitted on 06-09-2016
Staff and cleanliness were fine. The room itself needed maintenance and upkeep. Plug boxes in one room were dangerously dangling out of the wall. Bathtub stopper would not stay open on its own. Hassock/coffee table in living area was so worn, all the faux leather corners were peeling off. No dish soap at the desk (appears they haven't had any for some time)
from
Submitted on 12-09-2016
Check in was good there was a short snafu but it was quickly resolved apperently there is a rehab due to start soon but hotel seemed to be in good shape will definitely stay here again pool was refreshing after a long days drive.
from
Submitted on 12-09-2016
We had 2 rooms. Both were excellent, Clean and the staff was professional and courteous. We'll stay there again next year. An easy drive to Richmond International Raceway. Reasonable price for the race weekend.
from Suffolk, Virginia
Submitted on 13-09-2016
Dirty is an understatement. A very well abused location that is in serious need of a face lift! The carpets were stained throughout the entire location. The couch was well worn and you could see through the fabric on it and the ottoman.
from
Submitted on 19-09-2016
The check-in experience was fine but the desk clerk botched up the arrival amenities (HHonors Gold status). The room was nice and clean with the exception of a little bit of mold around the tub. Breakfast was predictable - egg pucks, sausage patties, waffles, etc. The one thing that bothered me at breakfast was that as soon as the clock ticked to 10:00 the attendant immediately started pulling stuff in as quickly as she could. I personally think this is pretty stupid. I think you should kee... Read more
from Richmond, United States
Submitted on 19-09-2016
Booked non-smoking room. Room was on 4th floor, room 411. Getting off elevator on 4th floor could smell stale cigarette smell on floor and also in room. Was informed that the floor used to be a smoking floor a year ago. Had not done anything to get rid of the cigarette smell. Living room furniture (couch, chair and ottoman) was very worn and looked like something you would find in a one star motel. I have stayed in 3 other Homewood Suites (Huntsville, AL, DuBois, PA and D'Iberville, MS) an... Read more
from
Submitted on 24-09-2016
This hotel makes you feel like u didn't leave home. I had a one bedroom suite. You have a living room with a tv, a kitchenette with a full size fridge, and dining room table. There is also a dishwasher. There is a bedroom and full bathroom. The sink is outside of the actual bathroom. The bathroom itself is really small. The fan is noisy and goes on with the light. The bed was very comfy. There is another TV in the bedroom. There is a ceiling fan, which is a great addition. The climate control sy... Read more
from Lawrenceville, Georgia
Submitted on 01-10-2016
Hotel was very quiet and quite comfortable. The pillows were perfect and would love to own a couple ! Breakfast was ok. Typical breakfast fare but the staff was outstanding and went out of their way to be certain I had what I wanted.
from Taipei, Taiwan
Submitted on 02-10-2016
Hilton must not do quality inspections of its properties. Armchair is worn through on both sides, like they grabbed it at a garage sale. Same with the ottoman. Either housekeeping doesn't report worn-out furniture, or management just ignores such reports. Being Hilton gold for almost a decade I have in my room preferences away from elevator. So they put us directly next to the elevator! Did we check in late? No, checked in online the day before, so the excuse they were full doesn't fly. ... Read more
from
Submitted on 03-10-2016
This hotel has a very nice and professional staff. The hotel itself on the other hand needs a major renovation. It is so old and outdated, the carpet in our room was not flat, it was very lumpy in most areas. This hotel would be great only if Hilton put some money into it.
from Matthews, North Carolina
Submitted on 06-10-2016
The staff at your hotel are all great and friendly make you fell like you are at home the people they fix the food there are great I always look forward to going there your cleaning staff where great look forward to next time
from Newport News, Virginia
Submitted on 07-10-2016
The absolute worst! The smell of smoke is horrible, the furniture is torn and dirty, the bathroom smelled like urine. After changing rooms and experiencing the same I knew it was time to leave!!!! I have pictures!!
from Philadelphia, Pennsylvania
Submitted on 08-10-2016
I love visiting VA. I have such a good time down here. I stayed at the Homewood Suites-Innsbrook/West End. I really enjoyed my stay. I really felt like I was home. List below are some pros and cons. Cons: 1. Rug leading to my room was very warm out. It's a heavy traffic area-Pantry, Elevator, Laundry Area 2. Slippery tub 3. Hallow floors-I was on the first floor. I could hear the people above me walking back and forth. I have stayed at a lot of hotels. I have never experienced this. 4. Suites ar... Read more
from Chantilly, United States
Submitted on 09-10-2016
This is a really nice hotel. The staff was very helpful. Specifically the staff working in both the breakfast and social hour. Could not have been more solicitous. Located in an area where there are lots of food and shopping options.
from
Submitted on 16-10-2016
We were not very far from home, but decided an overnight stay was safer than a late night drive. Room was spacious, and clean. A complete kitchen is available, including ice maker in the full size refrigerator/freezer. Restful sleeping and no-issues with the shower made for a pleasant end to the stay. We did opt for the free breakfast....typical hotel fare but fresh, hot, and well-tended to.
from Austin, Texas
Submitted on 16-10-2016
Hotel itself looked good, room was clean. The first room we were assigned to reeked of smoke smell. Went to front desk and got room changed without any hassle. However, ventilation system inside bathroom was extremely loud. I am not exaggerating when I say it sounded like a loud train the entire time the vent was on. By the way, the vent and light had only one switch so the unbearable noise was unavoidable. Hopefully this was an isolated issue. Breakfast was average hotel breakfast with friendl... Read more
from Columbus, Ohio
Submitted on 17-10-2016
This is a non smoking hotel, staff was very friendly and helpful, . Lots of nice restraunts and shopping in the area. The price was very good for the accommodations that we reviewed, would definitely recommend to there. Also close to I-64. My only slight disappointment was the breakfast, should have stuck with cereal and toast.
from Acworth, Georgia
Submitted on 18-10-2016
When I walked into the room all I could smell was Lysol. In the past three years I have stayed at 200 plus Hilton properties. If this was my first it would definitely been my last. The carpet has never been changed. Just walking across the floor seemed dirty. I put my shoes back on and did not take them off again. Just look at the recliner that should tell you Management does not care about the condition. I never knew what bed bites were until last night. This hotel is due for a serious makeover... Read more
from Westhampton, Massachusetts
Submitted on 19-10-2016
I traveled to the Richmond VA area for a sad occasion and stayed in this Homewood suites since it was close to the event. It was clean and the staff was nice and helpful. Breakfast was hot and well made and enjoyable. I will return to this location next time I am in the area.
from Marietta, United States
Submitted on 27-10-2016
I have to say that I was very pleased with this facility from the minute I arrived they were ready for me and it was that my room keys were given to me and I was able to get in my room after a very travel trip via automobile.
from Fairfield, New Jersey
Submitted on 29-10-2016
I was booked for a two night stay. The hotel is warm/dated and in needs of a complete renovation. The first room I was given was room 401. I found the room to smell musty and smoky and in the morning spoke to the clerk at the Front desk who offered me a new room when I return that evening. When I returned it took over five minutes for a Klarich to greet me and after that I was given a room 301 the odor was only slightly better but I found acceptable since I was only going to be there one more n... Read more
from Richmond, United States
Submitted on 31-10-2016
This was a very nice hotel, especially for the price. I had a one bedroom with a kitchen and a living room...very spacious. The room was very clean. The staff was friendly. The breakfast and social hour were excellent! The food quality was top notch.
from Columbia, South Carolina
Submitted on 31-10-2016
Never have I experienced a Hilton Hotel to be so outdated, with dirty old carpets, furniture worn and peeling....This was not up to Hilton Standards. The breakfast was fair...The staff excellent...The Hotel needs a overhaul....
from Bronx, New York
Submitted on 01-11-2016
This was my first time staying at Homewood Suites....but definitely not my last!!! Loved the suite we stayed in. Best hotel for families!!! Enjoyed having two televisions in the suite!! Excellent!!! Clean and affordable!! Staff were pleasant and accommodating! Will start staying here more often
from Flowery Branch, Georgia
Submitted on 07-11-2016
The suite in this hotel was in need of updating. The carpet was pulled up and had stains. The odor was pungent. I would not recommend this hotel. If I had not arrived so late at night, I would have cancelled my reservation and went to another hotel.
from Cincinnati, Ohio
Submitted on 08-11-2016
This is a property in bad need of updating. There was mold in the room and the hallway, and the bed mattress was sagging. Sleep quality was poor because of the room conditions. Breakfast was okay, nothing to write home about. Staff were very nice and helpful, but they couldn't make up for the poor room quality. There are other choices in this area and I would take them.
from Wilmington, North Carolina
Submitted on 09-11-2016
Location is great. Rooms are looking old and tired. Hard to tell if the place is dirty or worn out. Was surprised due to the fact this is a Hilton owned property. A facelift on this property would bring my star rating up.
from Colorado
Submitted on 11-11-2016
I was there three nights. Wonderful location, very convenient. The staff was extremely helpful. I ate one breakfast and two dinners there. The food was very good and hit the spot. The room was clean. Yes, the place needs updating, but that is in the works. I will be back.
from Ledyard, Connecticut
Submitted on 17-11-2016
My stay at Homewood Suites Richmond-West End/Innsbrook was, well, I guess I got what I paid for. The rate was reasonable; the service friendly; the bed comfortable. However, the condition of this all suites hotel was poor: worn furniture, the shower/tub was old (an actual metal tub!) with a marred finish. The TVs were new, but no one could get the remotes to work. The A/C didn't cool: I had it set for 65f the entire three-night stay, but the temperature never got below 74f, luckily there wa... Read more
from Alexandria, Virginia
Submitted on 22-11-2016
I would never stay in a Homewood Suite ever again. The hotel is in need of a major renovation and the bathroom floors looked like they haven't been cleaned in months. I would not recommend anyone stay at this hotel and I was upset that it was chosen for our group to stay. I was very uncomfortable.
from Richmond, VA
Submitted on 24-11-2016
This is such a quiet, friendly Hilton property in a great location for shopping and dining. We have used it for guests who wanted their own space and for those who were here for a few days of business. Some of the furniture in our room was a bit shabby and needs to be replaced, so we are happy to see after this stay that the hotel is having renovations done. The staff was tremendous, eager to help us at every turn. Breakfast was above average; we sat near the fireplace that made the eating ... Read more
from Clemmons, North Carolina
Submitted on 29-11-2016
The place looks nice. I believe tbey are remodeling. Some rooms are good others are poor. My room was ok, bathroom was not in good condition overall, especially tub. The layout is ok. The staff was exceptional though and thats hard to find. Comp breakfast was the b3st and lobby was nice.
from Verona, New York
Submitted on 30-11-2016
This hotel needs to be completely upgraded! The ceiling fell on me during my shower the first night and actual springs were coming through the mattress the second night. Had 3 rooms for 3 nights. This was probably my worst hotel experience ever.
from Richmond, United States
Submitted on 30-11-2016
If you are expecting a decent breakfast, go somewhere else. If you need to use the sofa bed as a bed, go somewhere else. The staff was accommodating in bringing up extra padding for the sofa bed. The sofa bed mattress was nothing but springs. The eggs served for breakfast were poured from a box into a circular mold and had no taste.
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