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Hilton Garden Inn Richmond Innsbrook

Richmond, VA, US (RIC)

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Based on 531 reviews
Located in the west end of Richmond, in the Innsbrook Office Park. Close to numerous office buildings, shops, restaurants and only 17 miles from Richm
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Hilton Garden Inn Richmond Innsbrook
4050 Cox Road, Glen Allen, VA US 23060

As a guest of the hotel you will have easy access to many other restaurants and attractions such as Dave & Busters, Skate Nation, AMC Cinemas, and Striker Park Deluxe accommodations, extraordinary customer service and a relaxed atmosphere await each and every guest of the Hilton Garden Inn Richmond, Virginia hotel in Glen Allen Whether you are the busy executive or the leisure traveler looking to unwind in the Richmond Innsbrook area, we are guaranteed to please with our Glen Allen, VA hotel's full array of special amenities including:

  • Great American Grill open for breakfast, dinner and room service (dinner only)
  • 24-hour Pavilion Pantry convenience mart with a selection of refrigerated, frozen, and microwaveable items
  • Flexible workspace with the Ergonomic Mirra Desk Chair
  • Complimentary USA Today delivery each weekday morning
  • Heated indoor pool and hot tub
  • Hotel Fitness center
  • Complimentary 24 hour business center
  • OnCommand cable channels with pay per view movies and complimentary HBO

The Hilton Garden Inn Innsbrook Richmond hotel offers 4,100 square feet of meeting space with the ability to accommodate large events in a variety of function room set-ups We offer personalized event planning to handle every event from boardroom to weddings, large or small! Everything is right where you need it

We have a wide selection of rooms that will surely make your stay at our hotel more enjoyable! With a variety of guest rooms, suites and even an executive room you will be able to find exactly what fits your needs for your stay. Each guest room includes your choice of 1 king bed, 1 queen bed or 1 king bed with whirpool bath! Amenitites include:

  • large work desk
  • 2 dual line phones
  • microwave
  • refrigerator
  • coffee maker

If you are staying in one of our suites the added amenitites include:
  • sleeper sofa
  • 2 TV's

Here at the Hilton Garden Inn Richmond Innsbrook we offer a freshly prepared breakfast at the Great American Grill! Don't forget to stop by the Pavillion Pantry, a convenience mart that offers sundries, an assortment of beverages and ready to cook meals! 
If you wish to dine out we are conveniently located near many restaurants including:

  • Silver Diner
  • Capital Ale House
  • Hondo's
  • Leonardo's Pizza and Pasta
  • Moe's Southwest Grill

  • Business Center
  • Coin Operated Laundry
  • Conference Rooms
  • Elevator / Lift
  • Lounge/Bar
  • Luggage Storage
  • On-Site Convenience Store
  • Parking
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Snack Bar
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 531 reviews
from Catonsville, United States
Submitted on 14-05-2016
Very well maintianed facility with helpful, friendly staff. Nau Nau was working the front desk and gets a gold star for her smile and helpful efforts. Additional benefit is the nearby Capitol Ale House which has excellent food and the largest beer selcetion anywhere.
from Georgia
Submitted on 16-05-2016
My family and I met here and all stayed at this hotel for my daughters college graduation. It was very clean, professional staff and wonderful breakfast with made to order omelettes which we all enjoyed! I would stay here again. The staff was able to put our rooms close together and they were very accomodating.
from Glen Allen, VA, United States
Submitted on 18-05-2016
A wonderful hotel, with a decent restaurant and good location. Staff was very helpful, the rooms clean and well appointed, and the price more than fair! The complimentary parking a plus! A special feature was Keurig coffee makers with great coffee in each room!
from Westerly, Rhode Island
Submitted on 19-05-2016
Great hotel with lots of TV channels especially SPORTS channels ie MASN for Nationals, CSN, FOXSP1, GOLF, others. The ONLY MISSING channel was MLB for Summer baseball. This is an issue with most of the Hilton hotel chains, and needs to be corrected. Has a indoor pool, nice exercise room, and restaurant/bar. Rooms are clean and spacious.
from Glen Allen, VA, United States
Submitted on 24-05-2016
HGI is an excellent hotel, it's clean, rooms smell fresh, and the staff is extremely friendly. It would be nice if they did not limit their military discounts to certain times of the year/month and if they provided breakfast, but otherwise, it's an excellent place to visit.
from xenia, United States
Submitted on 02-06-2016
Friendly staff, clean rooms, surrounded by restaurants, pharmacies, and a mall within driving distance. Target and other similar stores are nearby. Easy highway access on and off. We will definitely stay again.
from Fair Lawn, United States
Submitted on 03-06-2016
Absolutely everything regarding our stay at this Hilton Garden Inn was excellent. Staff bends over backwards to be helpful and hospitable. The room was spotless and comfortable. Check-in/check-out was fast, friendly and everyone welcomed us back on our next trip to Richmond. We wouldn't stay anywhere else after this experience.
from Yorktown, VA
Submitted on 04-06-2016
The overall look and feel of the hotel is clean, comfortable, and modern. The front desk clerks were friendly and efficient. The room and bathroom was a good size, clean, and comfortable. Breakfast wasn't available until 7 and we had to check out around 6. Would definitely stay again.
from Richmond, United States
Submitted on 03-06-2016
This hotel is in a fantastic and safe area. There were a handful of restaurants behind the hotel as well as the one located in it. There is also an upscale shopping mall and numerous other stores / movie theaters within a mile radius. We were greeted by the Hotel Manager who was super friendly. The front desk associate was as well. This hotel has a gorgeous lobby that greets you with complementary lemonade and warm cookies. There was no wait to check in and they accommodated our preference of be... Read more
Submitted on 05-06-2016
Stayed here with my family of 5 on our way to Kings Dominion, followed by DC. Hotel was fantastic and in a great location. It has restaurants on the grounds along with everything else within easy driving distance. Plenty of parking, indoor pool, and fitness center. But best of all was the staff, who were more than helpful from when we walked in to when we tearfully walked out.
from Alexandria, Virginia
Submitted on 14-06-2016
Breakfast was great, the pool was nice and the bed was heaven! I did not care for the weight room which was a wasted space. I thought that could been better used to expand the pool. Also the Jacuzzi hot tub was broken. That would have been nice.
from Orange, Virginia
Submitted on 15-06-2016
Quite comfortable and quiet room. Very friendly desk staff. Likely will stay here again when I have contacts to make on the west end of Richmond. Breakfast was tasty, service was a bit limited as the wait person was very busy.
from Virginia Beach, Virginia
Submitted on 17-06-2016
The staff is friendly and helpful!! The rooms are very clean and the beds are comfortable.. Great cafe in the lobby..Would highly recommend this hotel!! Looking forward to our next visit!! Great location!!
from Manassas, Virginia
Submitted on 21-06-2016
I haven't been to this property for 25 years. What a difference! The newly completed renovation looks great, in the public areas and especially in the rooms. Fresh, classy decorating, marble bathrooms, luxurious beefing. Well done! And the breakfast was over the top wonderful , with buffet plus eggs to order served by very friendly staff.
from Richmond, Virginia
Submitted on 22-06-2016
Rooms are nice and well maintained by housekeeping. Tried to call front desk about cable outage and no one answered the phone. Gave up after 5 minutes. For the price this is not an acceptable level of service.
from Fredericksburg, Virginia
Submitted on 22-06-2016
In town for training, stayed here since this is where the training was held. Lobby very nice, spacious comfortable and inviting..I really enjoyed the flavored water that is offered throughout the day in the lobby. The staff was warm and nice throughout my visit, and rooms are decent. Only concerns are fitness room is extremely small and Tues morning it was HOT in there.
from Fredericksburg, Virginia, United States
Submitted on 28-06-2016
We needed a place to stay that was close to the Innsbrook pavilion for The Band Perry concert. Location is perfect. Restaurants are also nearby. Breakfast is not included. You have an option of around $6 for a continental breakfast, or $11 for a hot breakfast. Neither my husband or I cared for our omelet particularly, but everything else they offered was very good. Great staff!
from Alexandria, United States
Submitted on 30-06-2016
We needed a place in Richmond to visit with old friends. We also needed a place that was within an easy commute to Charlottesville. The Hilton Garden Inn at Richmond/Innsbrook was perfect. The area was beautiful and quiet and easy walking distance to several restaurants. The staff was very friendly and helpful. It worked out perfectly for us.
from macungie pa, United States
Submitted on 04-07-2016
We were attending a wedding and had a lovely stay, room was very spacious and clean. Big lobby and pleasant staff. The lobby bathroom was large and spacious with full mirror which was helpful when getting reading for event since we arrived too early to check in.
from Bengaluru (Bangalore), India
Submitted on 05-07-2016
I had a week stay in this hotel. It was very comfortable stay. The hotel room was clean and spacious. The breakfast was good and they provided variety of options. The staff was very much co-operative and help me guide through the ways to commute in this city.
from Lindon, Utah
Submitted on 06-07-2016
We stayed here after reading that this chain was voted #1 for mid price chains by business travelers. I have to say that I preferred the La Quinta that we stayed at the night before, and the price was the same. The lobby was chic and funky meant for socializing, but when you're on a long road trip, that's not the priority. The room was ok, the bathroom was ok, everything was middle of the road. I was surprised there was no free breakfast buffet.
from Charlottesville, Virginia
Submitted on 06-07-2016
Excellent hotel, very clean. Beds are very comfortable and rooms are clean and spacious. We did not use the pool, hottub or fitness room, but it looked good. The front desk was very friendly and helpful. Had their breakfast buffet, absolutely delicious and price was not bad at all. The customer service provided was exceptional. Cannot wait to stay here again.
from Waynesboro
Submitted on 08-07-2016
Wanted to get away for a day and night - not to far from home. This was a great place to stay! Very clean (important to me) - the bed was comfortable - pillows great - close to shopping :) and some great places to eat! People were very nice and helpful! The only thing I didn't like was the indoor pool. Wish they had a outdoor pool.
from Washington, DC, United States
Submitted on 08-07-2016
The hotel staff was really nice and accommodating. My only concern was the cleanliness of the bathroom. It wasn't thoroughly clean to me. There was hair on the floor, and the outside of the toilet and tub was clean. Other than that the stay was good.
from Hilton, New York
Submitted on 09-07-2016
Disappointed. The facility is in a great location buy a recent renovation did not go so well and you will find yourself visiting the front desk for toilet seat repairs, shower heads that don't move, sink and tub drain stoppers don't work, peep hole covers are repaired with tape, toilets leaking at the base, doors locking you in, stained comforter duvets... The carpet in hallways don't get daily vacuuming, dirty food finger prints visible on the room doors, old AC units did not get replaced with... Read more
from Riverdale, Maryland
Submitted on 11-07-2016
Tub standing was when showing , internet was not available, Staff couldn't help. Never towets,washcloths in room. Toliet papers never refilled. Just one time experience. Coffee very weak Staff don greet you
from Richmond, Virginia
Submitted on 14-07-2016
Excellent stay and location. Rooms are comfortable and tastefully decorated as well as the entire hotel. Very tasty and filling breakfast and excellent customer service from the staff. I definitely recommend staying at this Hilton Garden Inn!
from New Jersey, United States
Submitted on 18-07-2016
This Hilton Garden Inn is conveniently located to the Midlothian and Richmond area . The rooms are really clean and comfortable and the staff friendly, helpful and professional. Good lobby with a bar and plenty of room for groups to gather. I changed a reservation elsewhere to return for the second time this summer. I highly recommend this hotel. B. Pollack
from Richmond, Virginia
Submitted on 19-07-2016
Stayed for a business meeting held in next door conference center. Room was comfortable and clean. Size of the room was a little larger than usual hotels which was nice. Microwave and refrigerator were a welcome addition.
from Alexandria, Virginia
Submitted on 21-07-2016
Was in town for a family birthday celebration and needed several rooms for parents, aunts, uncles, and cousins. While it wasn't as close as other hotels we were able to get the family together in a comfortable location. I would recommend this location readily.
from Hagerstown, United States
Submitted on 23-07-2016
Whenever my husband and I are in this area, we often stay at the Embassy Suite Emerywood location. This time however, the rates were not friendly. This location offered a better rate and so we decided to take a chance on this hotel. As a first time guest to the Garden Inn we were very surprised. The location was awesome, the hotel was amazing and our overall experience was excellent. Will be back for sure.
from Boston, Massachusetts
Submitted on 25-07-2016
Unfortunately this Hilton Garden did not meet the level of quality that we have come to expect. We had several issues with house keeping and while they were addressed it was disappointing to have to deal with them in the first place. The hotel was also not as super clean as other Hilton Gardens we have stayed at. As usual, the breakfast and access to coin laundry was appreciated.
from Prince George, Virginia
Submitted on 27-07-2016
Stayed at this hotel July 24, room 207. The room was clean with the exception of the bedding, the sheets and pillow cases had big spots on them, which I find it hard that housekeeping did see them. I called front desk and she was very polite and sent someone to change the bedding. The breakfast was nice in the restaurant. I would stay here again and the staff s very friendly.
from Roanoke, Virginia
Submitted on 27-07-2016
It's also next to an amazing restaurant with a beautifully landscaped pond and garden area (which also happen to be a Pokemon Gym). Whirlpool was not working during our stay which was one of our big draws to the hotel.
from Owings, United States
Submitted on 27-07-2016
We enjoyed our stay.. Hotel is very clean and staff is friendly as well as professional. We slept well and appreciated check-out was at 12 noon The hotel had full breakfast bar but we didn't take advantage of it because of our schedule to leave for our early convention
from Kevin, Montana
Submitted on 28-07-2016
Stayed two nights, came back on the first day around 4pm and found that my room was not cleaned, called the front desk to complain, then stated that I do nor want to wait and have a the room cleaned and asked for clean towels, they said they would be right up, well 90 minutes later I had to call down and ask for a manger and the asked him to please get me some fresh towels, he said they were busy today and sometimes the rooms at the end of the halls do not get done, well I am a Diamond member fo... Read more
from Washington DC, District of Columbia
Submitted on 31-07-2016
Your level of commitment to excellence is seen through the teamwork and their hard-working attitude. Your facilities was clean and recently renovated. My wife and I will gladly come back next year, God willing.
from frederick, United States
Submitted on 07-08-2016
The stay was excellent in every way. Would stay there again. The rate was reasonable. My grandkids enjoyed the pool. The location was close to the amusement park that we went to. All convenient. The staff was very helpful. The lobby was emaculate.
from Richmond, United States
Submitted on 08-08-2016
Everything about this hotel was wonderful! The staff was friendly and helpful. Check in was a breeze. The hotel and my guest room were very clean. The selection of breakfast items was very good. It is located in close proximity to many restaurants, shopping and the interstate.
from Washington, United States
Submitted on 08-08-2016
I was only in this hotel for 2 nights for a convention. I would recommend it. The only thought i had was the outside doors look outdated but inside, it was everything i needed and everything was clean.
from Lake Oswego, Oregon
Submitted on 09-08-2016
Wonderful customer. I needed a bottle opener & the front desk had one that I could keep. Breakfast was delicious- omelets cooked to order were awesome. It was an overall pleasant experience. I will stay again.
Submitted on 09-08-2016
the worst shower i've ever used. And terrible pillows. The bathroom was showing its age. pretty lobby, but the rooms sure could use some help. Friendly staff. Easy parking, confusing to get to as it's tucked in the middle of strip mall.
from Washington DC, District of Columbia
Submitted on 10-08-2016
There was hair that did not belong to me on the "clean" towels in the bathroom. The tub was dirty and the water would barely drain. The sheets had stains. I'm not entirely sure they even cleaned the room at all- just folded towels and made the bed.
from apex, NC, United States
Submitted on 11-08-2016
great location (broad street/I-64) close to offices, restaurants and shopping, free parking, comfortable bed. clean hotel in a safe neighborhood with friendly staff. Easy to get in and out from broad street.
from Batavia, United States
Submitted on 16-08-2016
Very nice property, convenient to western side of Richmond. Walking (as in, next door) distance to several restaurant options, including a really good Thai place. Starbucks very, very close. Clean, friendly, easy parking.
from Somewhere, usa
Submitted on 30-08-2016
This is a very clean hotel. We stayed one night while traveling from PA to Myrtle Beach,SC. Although they do not offer a "free" breakfast, the lobby restaurant where the breakfast buffet is, is very nice. The staff at this hotel is very nice, from check-in to employees working the breakfast buffet. Would recommend this hotel to others.
from Westover, Maryland
Submitted on 31-08-2016
Great location and people were awesome just no warning about charging for Internet use. The pool was very nice... Rooms are a little dated and bed was not as comfortable as other hiltons but the amazing staff overcame any short comings of the hotel.
from Blackstone, Virginia
Submitted on 03-09-2016
We were very satisfied with our stay at this hotel. The desk clerks were extremely sweet at arrival and departure. The room was very clean. The bed was extremely comfy and the hotel was quiet. We enjoyed the refreshments upon arrival and the pool and hot tub right before leaving. It's in a great location and is even within walking distance to many restaurants and shops.
from Chicago, United States
Submitted on 03-09-2016
The staff members were great. Really friendly without it feeling forced. Hotel was very nice, but off the beaten path. But considering it's in a corporate campus type area, the area is pretty nice. Wish they had an outdoor pool.
from Falls Church, Virginia
Submitted on 07-09-2016
Staffs are very friendly and the room is clean. It was very quiet during our stay. There are a lot of good restaurants near by. Also Target, whole foods, cvs ... Very convenient. Parking is free and easy.
from Annandale, Virginia, United States
Submitted on 10-09-2016
My son and I have stayed here for Virginia state chess tournaments most of the last eleven Labor Day weekends. It's recently renovated, still quite pleasant, great helpful staff. The location is nice, too, with several pretty good restaurants nearby. (My son liked the breakfast grill in the hotel, too. I wasn't interested, but he was the one in a bit of a hurry.) Near the major roads but quiet. My only complaint is that you can smell the chlorine from the pool and the spa halfway down the ... Read more
from Indianapolis, United States
Submitted on 12-09-2016
All in all this is a pretty good hotel, typical of most Hilton Garden Inns. Staff was friendly. There were no towels in our room when we got there, and when I reported it, the front desk said "unacceptable" and gave me a complimentary breakfast. I had to ask a second time to actually get the towels. Other than that, the hotel was clean and I would stay there again. If I had not had to ask twice for towels, I would have given them five stars. (On a funny note, the note on the back of the door... Read more
from Atlanta, Georgia
Submitted on 12-09-2016
Great hotel that is very clean. You can tell a lot of business people stay here. It's close to restaurants and the interstate. My office is in Chester, but it's totally worth the drive up here. The only negative is the parking. It's like the parking Hunger Games. There are two hotels very close and there isn't enough parking for both hotels.
from Chesterfield, Virginia
Submitted on 16-09-2016
Great location near shopping and restaurants. Great nights sleep also. Minimal noise. We would definitely recommend staying at this hotel. Will stay again if the opportunity arises. Friendly staff and nice amenities.
from Concord, North Carolina
Submitted on 16-09-2016
I'm compelled to begin this review by stating that I am a big fan of the Hilton Garden Inn franchise. Regretfully, however, I had a somewhat glitchy, ultimately less-than-stellar experience recently at the HGI Richmond Innsbrook. No particular problems with staff - as usual, they were unfailingly courteous, which I find to be the norm at just about all Hilton properties. I got into town early on my arrival date, called and asked if my room might be ready before check-in time, which was 3 pm. I c... Read more
from Asbury Park, New Jersey
Submitted on 17-09-2016
I've been to hundreds of Hilton's through the years. Great part about hgi is that they are all consistent. Only complaint is that the front desk is a bit understaffed. Nice stay so far though. I probably would stay again here next time I travel down.
from Richmond, United States
Submitted on 21-09-2016
From the time we arrived to departure, everything was excellent! Would stay again. No complaints for our group. Beds very comfortable and room was clean. The pool and hot tub were also a nice addition.
from richmond, va, United States
Submitted on 22-09-2016
Lack of cleanliness in the room and on our hallway. It was very apparent in the 4 days they failed to properly vacuum the hallways. Their vacuum cleaners must be broken or not be working properly. Also not working were the ice machine, spa and pool. As for being a Hilton Honors member, they couldn't find our previous points accumulated. Not a good experience.
from Dutton, Virginia
Submitted on 23-09-2016
We stayed last Saturday as we were in the general area for a party. The hotel was apparently recently renovated, at least in the lobby area. The room was well appointed and comfortable. The ice machine on our floor was out of order but that was not a big deal. We visited the pool area (but did not use it) and the exercise area. The breakfast staff we very professional and courteous. The chef even went and visited each table to inquire how the breakfast was. We will be staying here aga... Read more
from NOVI SAD, Serbia
Submitted on 23-09-2016
Excellent hotel, with nice personnel. Breakfast is very good. Accommodation is excellent with more than enough space. Room is clean and equipped with all necessary things. I am really looking forward to come again to this hotel.
from Cahokia, Illinois
Submitted on 24-09-2016
Rooms were clean, spacious and very up to date. Close walking distant to food, drinks and entertainment. The staff was friendly and attentive each time I walked through the lobby. As a Hilton Honors member I was given a gift a check-in. It's the little things that keep you coming back.
from Vancouver
Submitted on 25-09-2016
I often choose a Hilton Garden Inn on my travels, whether for work or pleasure, because it offers what I need and I always find the rooms clean and comfortable. This Friday night my sister and I were passing through Richmond, VA and stopped in at the Innsbrook HGI at the last minute. We had been on the road all day and were exhausted. The reception clerk, whose name I believe was Nicole, just made our night. We needed her assistance a couple of times during the evening and each time she left us ... Read more
from Richmond, Virginia
Submitted on 28-09-2016
the Hilton Garden in Innsbrook is a great place for a local staycation! Newly remodeled it looks very fresh and clean. The staff are very friendly and helpful. Its nice to have room service,a bar and restaurant right there.. no need to leave but there are plenty of spots nearby if you choose to go out. Parking is great,no long walks to the lobby are needed. The rooms are spacious and very clean, all having a fridge and microwave which were great!. The breakfast buffet was fantastic..well wort... Read more
from Dover, Delaware
Submitted on 29-09-2016
HGI Innsbrook is our company's go-to place when in Glen Allen, VA for business. Near our office one block down, great restaurants within walking distance or just a short 5-min drive, and no road noise no matter what room you're in. Bar in lobby, pool, etc. but what makes this place great is the staff as I've said in previous posts. This HGI is well run with employees who care. Kudos.
from Duluth, GA, United States
Submitted on 29-09-2016
Had some issues trying to print a short presentation in the business center, but the ladies at the front desk took care of it for me. I really appreciated their help in going above an beyond what I would normally expect. Staff at breakfast were also very friendly and helpful.
from Parkton, Maryland, United States
Submitted on 29-09-2016
I travel for work and stayed at this location as a Hilton Honors member. I have to say that this was a great hotel, newly renovated and the staff went out of their way to help plus were extremely courteous and professional from check-in to check-out. I enjoyed my made to order breakfast in the hotel, but this location is within walking distance to so many restaurants and shops if preferred. I will definitely stay here again and taking the time to share my experience through
Submitted on 30-09-2016
My family and I were in town for the weekend and as Hilton members where else to stay but at a Hilton. This hotel in Glenn Allen is very nice. The entrance walking in was so welcoming. The room means all the most to me when on Vacation. I had no complaints about the hotel room. I rate the room on being clean a eight. Didn't get the 10 cause a strand of hair I saw in the shower as well as the pillows on the bed are to small and the comforter was a little dingy,time to wash. room 406 had a beau... Read more
from Midland, North Carolina
Submitted on 02-10-2016
Excellent location with quiet, clean and comfortable rooms. Located near restaurants and great for business travelers. Great breakfast in hotel for a reasonable price. Also located conveniently to historic sights in the city of Richmond. Easy Access to Interstate 64 west Charlottesville and to Interstate 295 to Interstate 95 or Interstate 64 East.
from Durham, North Carolina
Submitted on 03-10-2016
This is a great place with wonderful atmosphere. We enjoyed the breakfast selection and the chef and staff were excellent. I love the location also it was very convenient which made traveling pleasant
from Newport, North Carolina
Submitted on 04-10-2016
The beds are not comfortable and the sheets did not fit correctly. The breakfast room is understaffed and coffee was not available 24/7. The rooms were clean. Linens were not changed even though the sheets did not fit.
from Mt. Airy, United States
Submitted on 04-10-2016
This is a very nice facility, the people are great and make you feel important and welcome. When I check in I announce coming in the Door " Mom I`m Home" . This property is very well maintained and very clean. The staff is what really makes the stay. Carolyn at the front desk who greets you knows your name and is always smiling. Chad the GM is always greeting you by name.
from Simpsonville, South Carolina
Submitted on 10-10-2016
They have the BEST staff (especially Carter) and great rooms! An excellent breakfast ( You can order your omelette/ fresh fuit/fresh muffins and it is a great location! A wonderful experience. We will definitely be back and
Submitted on 11-10-2016
I have never had a bad experience at a Hilton Garden Inn. This place was perfect! The room was clean & smelled fresh. When we requested to be moved due to being too close to the elevator, they were prompt to accommodate us. The breakfast was terrific, the staff exceptional. Everyone was friendly. They were ready for us when we arrived and the checkout was quick. They were more than willing to help with any requests that we had and the response time was immediate.
from San Francisco, California
Submitted on 13-10-2016
The room was spacious and the view from my room was super! I slept well and the staff was really friendly. The fresh omelette breakfast was delicious and the cook came around to ask that everything was up to par; it was. There are also restaurants nearby. I most enjoyed the fan I was able to utilize for white noise. The grounds are well done. The shower had excellent water pressure. The only thing(s) I would say could be better is the bathroom was a bit outdated, and the elevator was dead slow.
from Portsmouth, Virginia
Submitted on 16-10-2016
We were please with our stay-we had a minor problem that was resolved above and beyond our expectation!! We will definite stay at this location again. We are thankful to Tori and Alexjandra that made our stay complete
from Acworth, Georgia
Submitted on 17-10-2016
You can tell that it is newly remodeled the only thing they did not upgrade was the bed. It was not comfortable at all. The parking was dark they could use lighting. What they have is not sufficient. The lady at the front desk was a true joy to deal with checking in. Breakfast was standard. The staff in no way looking out for you. The only time she greeted me is when I was leaving to get the voucher. Not my best stay and not my worst.
from Pittsburgh, United States
Submitted on 17-10-2016
I've stayed at this HGI several times because it's company approved. The bathrooms fan covers have never been cleaned. Shower faucets leak hot water, sink drain don't open, light color temps make room look nasty blue green. Doors don't always self close and lock. Bathroom layout design terrible. Might step in toilet getting out of shower.
from Staunton, United States
Submitted on 17-10-2016
Excellent hotel, stay here a few times a year. Very convenient to interstate & restaurants & shopping. Staff always very professional and courteous. Rooms are always very clean and well maintained. We are Hilton Honors so we always get a wonderful rate and like being able to select the location of our room.
from Pittsburgh, United States
Submitted on 18-10-2016
I am a Hilton Honors member. I stay with Hilton because of the consistency provided. The Hilton Garden Inn in Innsbrook is no different. The staff (front desk, housekeeping and breakfast) are top notch and I always feel welcomed and at ease when staying with them. I would recommend this hotel to anyone coming to the Richmond area with business in the city or West Inn. Little drive to downtown, but you'll love the Innsbrook area. Make sure to try the wings at Hurleys.
from Suitland, United States
Submitted on 24-10-2016
My husband and I stayed here as part of a wedding party. The staff was friendly, the rooms were clean and modern. The beds are very comfortable. They use full sized pillows not a mix of a small toss pillows with only 2 sleeping pillows. The hallways were fresh and clean. There were several restaurants in the adjoining retail complex and a WaWa about 2 blocks away We will definitely consider this location of return trips.
from Richmond, United States
Submitted on 26-10-2016
Everything was up to snuff and staff was particularly helpful. The pool was under repair while we were there but that was not a major inconvenience. They were able to make repairs (major) and get back into service in two days.
from Maryland, United States
Submitted on 26-10-2016
This hotel was exceptionally accommodating, clean and reasonably priced. Well done Hilton Garden Inn. Very good full breakfast was available. Pillows were square and puffy and I wish I had brought my own with me.
from Jacksonville, United States
Submitted on 27-10-2016
My Family and I traveled in from Florida overnight and we were extremely tired. We checked into our Hotel (Quality Inn) only to see that there were some unpleasant characters that were guest that I did not want my children around. First this Hotel cancelled my reservation even though I explained to them that I was on my way, then they gave me a smoking room with both myself and children having Asthma! This was the only room available! uuuggghh we were So tired we took it! We called the Hil... Read more
from Aiken, South Carolina
Submitted on 28-10-2016
Completed 3 night stay. Nice property. Only complaint is reception could not locate my colleagues or me on their computer for 15 minutes without the persistence of local business associates who were trying to drop of materials for us after we had checked in. Also restaurant facing hotel has cornhole tournaments which face hotel. They end early evening but you listen to the announcements until the tournaments end- they just need to face their own establishment not the hotel but that is my opin... Read more
from Johns Creek, Georgia
Submitted on 29-10-2016
The best part of this hotel is the staff. They are all very friendly and accommodating. They do have free wi fi. The hotel is clean and looks like recently renovated. They do offer a full breakfast at @10.95 per person. Omelets, bacon, sausage, biscuits, fruit, yogurt, cereals etc. The rooms are spacious. But they do not have in room safes. The hotel is located in an office park environment. A good value.
Submitted on 31-10-2016
We were part of a group for a 50th Wedding Anniversary and were directed to this hotel because it was next the the party venue at "The Place". The hotel room was clean and neat and had convenient recharging ports in the lamp bases plus extra plugs for our C-Paps, always a bonus. Staff was friendly and polite. Lobby breakfast good, but the coffee urn ran out of coffee and it took awhile and several people had to notify the staff before it got refilled. Overall excellent stay.
from Manila, Philippines
Submitted on 06-11-2016
Pros: The room was nice and clean. Location is good with plenty of restaurants around. 7/11 and gas station is near. Parking space is sufficient. Some of the staff is friendly some don't care Cons: Internet in room was not working for couple of days, when it started working, it was damn slow Front desk support at night was terrible, I called 3 times to enquire about my friends room nunber so that I could call him. Was kept on hold for 20 minutes, nobody bothered to call back when I hung up Brea... Read more
from Glenn Alen, United States
Submitted on 07-11-2016
Hilton Garden Inn is a known and trusted name. I had a great stay. I am kind of bummed that continental breakfast is no longer a thing. LAME. Although the coffee was really good and the service definitely made up for it. Everyone was so friendly!
from Davenport, United States
Submitted on 15-11-2016
The hotel, rooms, staff, and amenities were out of this world. The hotel worked very hard to ensure my wife and I had everything we needed. This hotel is centrally located where you can easily get to awesome shopping and dining locations.
from Virginia Beach, Virginia
Submitted on 16-11-2016
Excellent Customer Service!! Nice clean rooms!! Dinner items are very good. The bar service is Excellent too! I would recommend The Hilton Garden Inn to my friends, family, and business associates. A very enjoyable stay at this hotel. I will be returning next week!
from richmond, United States
Submitted on 21-11-2016
In the past I have not been a fan of Hilton Garden Inn. I chose to stay at this one because it was close to where I needed to visit and the rate was very reasonable. I was blown away! front desk was personable and helpful. I got an upgrade with no fuss. The property was clean and well managed and my stay was very enjoyable.
from Glen Allen, Virginia
Submitted on 24-11-2016
I receive Great customer service at the desk during my check in, check out and they were very friendly each time I came into the hotel. I would say their professional mannerisms were on par. The location is incredible as it is not far from many restaurants and shopping areas.
Submitted on 26-11-2016
We stayed here as a last minute date. The hotel front desk staff was very professional and friendly. The rooms were very clean and comfortable. My wife loves the cookies and drink they provide in the afternoon.
from Frisco, North Carolina
Submitted on 27-11-2016
11/25/2016 my mom and I check in for a one night stay. My mom was greeted by a young lady who seemed to put off to actually speak loud enough for my mom to hear in which direction the elevators were (thank God for signs on the wall), I do acknowledge that we were checking in around 11:30ish so it may have been close to shift change, but still...When we found our way to the room we were a little shocked to see we were in a handicap room. We had used our points to book a double bed room so basical... Read more
from Ashburn
Submitted on 27-11-2016
The front desk personnel was very friendly and helpful. The room was nice enough, very spacious with free wi-fi, and included a microwave and fridge. It is in a great location, very near good restaurants and shopping. The room was not the cleanest. Some of the surfaces were sticky, and we found a small bottle of milk in the fridge. We ate in the hotel restaurant, which was just mediocre. The food was pretty bland and tasteless. There are many good restaurants just a short walk from the hotel. I ... Read more
from Houston, Texas
Submitted on 27-11-2016
Our room was dirty upon check in. Bedding and towels had not been changed and the room had not been vacuumed. We advised the front desk but this was not improved on the secon night. After complaining a second time, they changed our room and gave us a voucher for breakfast
Submitted on 30-11-2016
I stayed at this hotel two nights in November 2016. I was traveling on business and the hotel is well situated and designed for both business and personal travel. The entire staff including Front Desk, breakfast/lobby, housekeeping were professional, friendly and welcoming. I was able to work several hours very comfortably in the hotel lobby and use the business center for printing, etc. There are a variety of restaurants just outside the hotel and free parking. I highly recommend this hotel for... Read more
from Howell, Michigan
Submitted on 03-12-2016
The Hilton Garden is clean and modern with comfortable rooms. You can walk to restaurants right behind the hotel which is very convenient if you want to just park the car. I stayed here for business with coworkers and we used the meeting rooms on the first floor. The room was set up and included refreshments. Overall very positive experience.