BookIt.com Verified Traveler Carolyn Montomery from Madison, MS

"I would recommend this hotel to a friend, because it is very clean, courteous staff that were very helpful. Close to the metro, with free shuttles. I loved the convience."

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BookIt.com Verified Traveler A Recent Traveler

"Great location, free shuttle to the metro is a big plus!"

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BookIt.com Verified Traveler JC Carr from Homewood, Ala

"I was not disappointed. Great location, clean room, abundance of good towels,comfortable bed, spacious,good continental free breakfast and complimentary shuttle also. Thumbs up to the staff and owner."

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BookIt.com Verified Traveler Raydean from Hopkinsville, Ky

"Room was clean and comfortable. the staff was very nice and helpful. I do agree that the bathroom ceiling was about 5'5 but I wasn't buying the room....just renting it. We just wanted a safe, clean comfortale place to be after a long day of siteseeing and this fit the bill. The breakfast was very good and served at the hotel. Best of all it was close to all the sites in DC and we had no problems. I would stay there again if I was in the area."

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BookIt.com Verified Traveler Maria from Bronx, NY

"I am glad I took a chance of staying at this Best Western Pentagon Hotel; even after reading the horror stories from the reviews of past hotel guests. I had no problems with my reservations upon arrival, the room was clean, safe, comfortable and everything was working just fine. I was also pleased with the professional and friendly staff and very grateful for all the complimentary amenities. It is always very helpful to check reviews when making travel arrangements; but not always do people take the time to provide their positive/good experiences. I guess anger and disappointment moves people to immediately write a review. However, it is important for future hotel guests to also read about the good and the bad (such as the good experiences and positive side of staying in a place that is not considered a five-star hotel).
When traveling with a limited budget, this hotel is just right.
Special thanks to the ladty at the front desk!"

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BookIt.com Verified Traveler A Recent Traveler

"It was good experience.
They provided what they listed while booking - shuttle to pentagon city, free breakfast, free wifi.
There was also a police car parked near the main lobby, guess was secure."

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BookIt.com Verified Traveler A Recent Traveler

"There's no electricity in the room when we first walked in..."

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BookIt.com Verified Traveler A Recent Traveler

" Is more an Motel than an hotel. Expensive experience, knowing that other wellknown weres no so expensive in regards to what I have paid.
"

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BookIt.com Verified Traveler Darlene Dwson from Burlington, NC

"Wallpape coming off walls, bathroom ceiling ws 5'5 I could touch it and I'm 5'2, mold along tub in bathroom, bathrom ceiling coming off, A/C took along time to coll but, this was do to the LARGE crack at the bottom of the entery door, three small square pillow to sleep with and you have to go over to another hotel(Qualit Inn) to get your hot breakfast.

Waste of your hard earned money!"

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BookIt.com Verified Traveler Margaret from Pittsburgh, PA

"My boyfriend and I came to D.C. for a short anniversary vacation. We really enjoyed our stay a lot. It was everything we needed- it was a clean and comfortable place for us to stay the night. It's not the Ritz, it's not a classy historic hotel downtown, it's just an affordable hotel to sleep in comfortably after spending all day around D.C. We got complimentary breakfast every morning (some eggs, cereal, waffles, bagels- nothing too fancy), which was nice so we didn't have to spend extra money and time trying to find a place and there was a free shuttle to the Metro Station. So if you want a no frills, affordable place to just rest your head- this is good choice. My only small complaints would be: I wished the shuttles ran more frequently during the afternoon (every hour from 10-4pm) because it sucked if you missed it by a couple minutes and have to wait another hour, and the location in Arlington- it's not an area where you can walk around to restaurants and shops because everything is spread out. All in all, it was a great trip!"

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BookIt.com Verified Traveler Karen from Smithfield, NC

"Room was clean although decor was dated. Air conditioner took a long time to cool room.
Shuttle service is shared between adjoining Comfort Inn and Best Western. Shuttles were crowded. We waited over an hour to return from Metro stop to hotel on a rainy Saturday afternoon.
Hotel does not charge for parking - wonderful!
Hotel seems to be a good value for tourists planning to spend most of their time visiting Washington, DC attractions."

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BookIt.com Verified Traveler Pat Hinchman from Martinsville, IN

"We had booked two rooms and had to move from each room due to problems. One room the air conditioning would not work so the room would not cool. There were also silver fish found on the ceiling. In the second room we had to move due to not being able to use the bathroom. Water collected under the bathtub when showering and then leaked out and flooded the floor. Also the door to our second room was very difficult to get open without hitting it hard after using the key.
I am certainly glad I did not pay more for the rooms per night than I did. I was embarrassed for all the challenges since I had booked the rooms for both parties. We should not have had to experience these inconveniences.
We have stayed at Best Westerns before and have been completely happy but not this time."

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BookIt.com Verified Traveler Jeffrey Grant from Louisville, Kentucky

"Great vacation experience. Everyone was very nice."

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BookIt.com Verified Traveler Summer from Charleston, SC

"We didn't really spend a lot of time in the hotel and didn't eat the breakfast, but overall, just to sleep, it was ok."

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BookIt.com Verified Traveler Susan Arndt from Arlington, VA

"We arrived on July 1st to the hotel. At first appearance it seems like a decent hotel. The rooms seemed clean and there were no signs of bed bugs. Our original reservation was for July 1st through July 6th. We stayed one night and were gone most of the day. When we returned to our room around 6 pm we found a huge live cockroach on one of the curtains. We attempted to kill it but it fell behind the baseboard heater. Upon looking under the ad unit we found a dead one and took it to the front desk. They moved us to a separate building to a suite. We borrowed a flashlight to inspect the room. We found 3 dead roaches underneath the ac unit there. I'm very thankful that we were moved us to a nicer hotel. Unfortunately it is much further away from D.C. The hotel manager refused to refund us the night that we stayed. DO NOT STAY HERE! "

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BookIt.com Verified Traveler A Recent Traveler

"This is a good place to stay if you want a low cost option near Washington DC.
We chose it because of the low price, free wifi, free breakfast, and free parking. Our room was clean and quiet. Bathroom fixtures were clean, with no mold. Seemed like a safe area. Shuttles were often full, but we always got on - and they provided a second shuttle when necessary. Free breakfast is OK - the same every day, with no yogurt, sausage, or bacon.

This is obviously an older hotel. If appearance is super important to you, you probably should look elsewhere. The worst part of our stay was seeing a mouse on the lower level of the office, near the fitness room. We never ventured down there again."

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BookIt.com Verified Traveler Ramush from Hartford, Wisconsin

"We enjoyed our trip it was excellent thanks for everything!
"

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BookIt.com Verified Traveler Peter from Houston

"The thing i liked the best about the hotel is how close it was to everything. I was in DC to attend meetings on Capitol Hill and the hotel was a 15 min. cab ride and well as to the aiport.

I did not like the fact that the hotel was an 'apartment' style hotel which required us to drag our luggage up the stairs. There were also no ramps along the sidewalks; so again we had to lift our luggage to the sidewalks to get to our rooms.

The room was nice, though my ironing board was bent and had to be replaced. The breakfast in the morning was also ok, and the pool, though I did not get in, was nice. I just did not know that it was an 'apartment' style hotel. I smelled urine several times as I walked through the complex. I am just use to a high-rise hotel; what if it was raining? we would have gotten soaked.

Overall I rate the experience and the hotel as 'fair.' If there was no other hotel available, I would stay there; but it would not be my first choice."

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BookIt.com Verified Traveler Anelly from Palm Harbor, FL

"Spent 5 days here for first time DC trip with husband and two teenage boys. Room was spacious and clean. Wish the Shuttle was more consistent and would have like more runs. Many shuttles went by filled with Comfort Inn guests who share the shuttle. We lucked out that we had the choice of doing Comfort Inn's breakfast buffet a few days - their buffet was better because it had sausage as an option. Kids enjoyed the pool one night - wish it was open later. If I would DC again with the family I would want a hotel that was within walking distance of a metro station so we weren't so dependent on the shuttle."

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BookIt.com Verified Traveler Emma from Toronto, On

"The worst hotel I've been. The bathroom is all black mold. I was with my husband and two kids, they put only 2 towels. They don't change the sheet. You can hear everything from the next room. The food was horrible. Never come back to the best western"

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"Our accomodations were good, the bed was comfortable, staff was above and beyond and ready to address any problems we might have had. The first day we arrived and my inspection of the room the only problem I found was the soap scumb ring around the bath tub I went and got a housekeeper and she addressed it immediately. Shuttle service was great. Complementary breakfast was good and hot. Staff was overall amazing. Kuddos to you Best Western."

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