from Tyler, Texas
Submitted on 30-09-2015
After a stay in another hotel, the week before, I decided to book at this hotel. Although I would be paying $6/night more than I did the week prior, I thought it might be worth it because this booking would come with complimentary breakfast. Upon my arrival, I brought in my pup to check-in with me. After our check-in was completed (about 15 mins) I began to leave and the clerk states, oh, you've a dog?? Uh, yes, I've been speaking with him the entire time, telling him what a good boy he was, did...
After a stay in another hotel, the week before, I decided to book at this hotel. Although I would be paying $6/night more than I did the week prior, I thought it might be worth it because this booking would come with complimentary breakfast. Upon my arrival, I brought in my pup to check-in with me. After our check-in was completed (about 15 mins) I began to leave and the clerk states, oh, you've a dog?? Uh, yes, I've been speaking with him the entire time, telling him what a good boy he was, did the clerk think I was speaking about him?? I informed him, yes, when using TripAdvisor(TA) to search for a budget, dog-friendly hotel, this was one of the options and thought I would give them a try, proceeding with booking thru TA. He states, oh, well, he would have to check with his manager. I asked why, TA stated pups were accepted. The clerk mentioned there is a $10/night charge, did I pay that?? I told him I saw no such charge mentioned on the website and used TA to do the booking, putting in my criteria, including my pup. He says, well, I need to check with my manager while you go to your room.
Before I even opened the door to my room, I heard my phone going off that I was being charged $20 extra now. Grrr, I wasn't happy with this. As I began to put the items from my cooler into the refrigerator, I noticed it wasn't very cool, went to close the door, and it didn't close. I pulled out everything, still didn't close. I go back downstairs to inform them of such and am told they don't know if they've any more. The maintenance ppl are SUPER friendly, helpful, recommending places for me to go to watch the game that night, etc. and bring me a fridge from a room they say they know the ppl aren't using, how nice!!
The next morning, I go to enjoy the complimentary breakfast and see cereals, toasts, danishes, waffles. But where are the eggs? fruits? possibilities of veggies?? any other proteins?? no such is available. I go to the front desk, um, do you have any fruit? I'm unable to eat any of the selection you have. Gratefully, the woman was the owner and finds an orange for me and then graciously offers to cook up some of the vegetables she is growing in her amazing garden. I didn't want to put her out of the way, appreciated her kindness and said thankfully I'd brought lots of hummus and cucumbers with me and would eat that along with the orange.
Now I was paying extra for breakfast I could not consume and for a pup for which I did not have to pay the week before.
The following morning, I hand in my room key and see the placard that states no large animals. My pup is 65lbs, so I'm curious what they consider large animals and ask. He states over, I don't recall exactly, either 30lbs or 40lbs. I look perplexed as I had my pup standing with me and this is the male owner of the establishment, someone with whom I had not yet dealt during my stay. I point to my pup and he says, yes, we noticed, but he was very good and we didn't think we needed to say anything. I ask, well, since I had to pay for him AND I had to pay for breakfasts for which there was nothing I could consume, is there a way I can NOT pay for my pup, which you just stated was good. He compromises with me that I pay for only one of the two day as they've still to clean the covers (an extra charge for them) for each guestroom with a pup. I agree.
Oh, and another thing, the hotel the week before, I had to turn OFF the A/C because the room was so well insulated that with the A/C they had blowing, it kept the room cooled the entire stay after I turned it off an hour after my arrival. At this location, I kept turning down the temp to get it to be bearable, and was still wanting to jump inside the mini-fridge.