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Hilton San Antonio Hill Country Hotel and Spa

San Antonio, TX, US (SAT)

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Based on 1354 reviews
Walk into the Hilton San Antonio Hill Country Hotel and Spa and the essential elements that make up a true Texas experience are evident
Room & Rates

1 KING BED

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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1 KING BED EXEC. FLOOR

SERENITY BED-LUXURY LINENS, THOMAS ROTH BATH AMENITIE/ ROBE AND SLIPPERS
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1 KING BED SUITE EXE FLOOR

SERENITY BED-LUXURY LINENS, THOMAS ROTH BATH AMENITIES-ROBE-SLIPPERS
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1KG MOB/HEARING ACC W/TUB

VISUAL FIREALARM/DOOR/PHONE ALERT, SERENITY BED-LUXURY LINENS-MP3 CLOCK
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1KNG MOB/HEARNG ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, SERENITY BED-LUXURY LINENS-MP3 CLOCK
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1 KING BED 1 BEDROOM SUITE

SEPARATE PARLOR-SOFABED-WETBAR-REFRIGERATOR, SERENITY BED-RAIN FOREST SHWR
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1 KING BED COURTYARD VIEW

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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1KG PRSDTL MB/HR ACC RI-S

VIS FIREALRM/DOOR/PHN ALRT, SEPARATE PARLOR-SOFABED-WETBAR-DINING AREA
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1 KING 1BDRM PRESIDENT STE

SEPARATE PARLOR-SOFABED-WETBAR-DINING AREA, SERENITY BED-RAIN FOREST SHWR
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1QN MOB/HEAR ACC RI SHWR

VIS FIREALRM/DOOR/PHN ALRT, SERENITY BED-LUXURY LINENS-MP3 CLOCK
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2 QUEEN BEDS

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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2 QUEEN BEDS EXEC FLOOR

SERENITY BED-LUXURY LINENS, THOMAS ROTH BATH AMENITIE, ROBE & SLIPPERS
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2QN EXE LVL MOB/HR ACC TUB

VIS FIREALRM/DOOR/PHN ALRT, THOMAS ROTH BATH AMENITIE/ ROBE AND SLIPPERS
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2 QUEEN BEDS W/BALCONY

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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2 QN BED BALCONY/CRTYRD VW

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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2QN MOB/HEARING ACC W/TUB

VIS FIREALRM/DOOR/PHN ALRT, SERENITY BED-LUXURY LINENS-MP3 CLOCK
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2 QUEEN BED COURTYARD VIEW

SERENITY BED-LUXURY LINENS, MP3 CLOCK-PETER THOMAS ROTH BATH AMENITIES
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Hilton San Antonio Hill Country Hotel and Spa
9800 Westover Hills Blvd, San Antonio, TX US 78251

For your comfort and convenience Hilton San Antonio Hill Country Hotel & Spa is so appealing that guests find themselves drawn to it at all times of the day and night  

Nearby Area Attractions: 

  • SeaWorld San Antonio
  • San Antonio Riverwalk
  • The Alamo
  • Six Flags Fiesta Texas
  • San Antonio Botanical Gardens

Hilton San Antonio Hill Country Hotel and Spa is soaring with beamed ceilings and warm rich woods to provide guests with the right ambiance to kick off their boots and stay awhile  

Property Amenities:
  • Fitness Center
  • Spa & Salon Services
  • Basketball Courts
  • Outdoor Fire Pits
  • Playground
  • 24 Hour Security
  • FREE Valet Parking
  • Valet Laundry Service
  • Business Center
  • Gift Shop
  • On-Site Restaurant/Bar
  • Banquet & Meeting Facility
  • Multiple Swimming Pools
  • High Speed Internet Access

Hilton San Antonio Hill Country Hotel & Spa offers the best combination of spacious accommodations.  They offer the ensurance of conveniences that will make the most of your visit.  

Room Amenities: 

  • Hilton Serenity Bed Program
  • Crabtree & Evelyn Amenities
  • 32" LCD Flat Panel Widescreen TV
  • Large Work Desk / Ergonomic Desk Chair
  • Cable TV w/ Premium Channels
  • Coffee Maker
  • Evening Room Service
  • Iron & Ironing Board

AMENITIES:
  • 24 Hour Security
  • 24-Hour Front Desk
  • Banquet Facility
  • Basketball Court
  • Beauty Shop/Salon
  • Business Center
  • Business Services
  • Children's Play Area
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Massage Services
  • Outdoor Fire Pit
  • Outdoor Pool
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Spa Services
  • Sun Deck
  • Swimming Pool
  • Valet Parking
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1354 reviews
from Laredo, Texas
Submitted on 20-05-2016
Arrived today at the hotel worried about a mistake I made on my reservation. Thank God for Sabrina at the front desk that helped me resolve the matter fast and efficiently. GREAT STAFF and hotel!! Very pleased.
from Denton, Texas
Submitted on 21-05-2016
We've stayed here many times over the years. The hotel has friendly and helpful staff. There are also many fun kids activities including s'mores by the fire, evening movies, and 3 pools. It is very close to Sea World and a short drive from other San Antonio attractions.
from Cedar Falls, Iowa
Submitted on 23-05-2016
Although the staff was great and the lobby was lovely, we paid extra for a "Courtyard View" and ended up looking out over a roof. Hilton's accommodation was to give us 2000 Hhonors points which is ridiculously meager and unusable since we don't plan on visiting another Hilton. Two bad stays in two different cities in a year is enough.
from Houston, United States
Submitted on 24-05-2016
Carpet felt dirty. Roach was crawling across carpet along wall near the bathroom. And my wife got bit by something during the night. Time for a renovation and extermination! And, to make matters worse, there was not beer to wallow in :( the lobby bar, on a saturday, wasn't open until 3pm. Infant, there was no restaurant at all open until 3pm. Additionally, the pool side bar/cafe didn't open at all on a Saturday! And the pool was packed!
from
Submitted on 25-05-2016
Our stay was lovely. The room was spotless. We were able to check in at 9am with no issue at all. Everyone remembered our names and addressed us as such. Amanda at the front desk was particularly helpful, as was the Sunset Restaurant staff. We had so much fun!
from
Submitted on 31-05-2016
The staff is nice. And the location is superb if you are trying to visit SeaWorld. The room was cleaned and well maintained and the bathroom was good. However, if they know there is more than one person in the party, they should put more bathroom amenities to cover for the whole amount of people on the room. The breakfast was good but nothing out of the ordinary. The pools are just mini pools. Yes, there are three pools but each one of them were very crowded as they are mini pools. However... Read more
from Lincoln, Nebraska
Submitted on 01-06-2016
Paid a bit extra to get a hotel with a shuttle to Sea World. Decent accommodations. Great staff! To be or not to be. That is the question. Whether tis nobler in the mind to suffer the slings and arrows of outrageous fortune...
from Atlanta, United States
Submitted on 02-06-2016
Don't eat there. Service is terrible. Firepits outside are nice. Bar is good. Pools are very nice. Hottub was broken during trip. Location is good for Seaworld. Seems to be hotel used by Seaworld guests. Shuttle available.
from San Marcos, Texas
Submitted on 04-06-2016
Okkk Hilton you've out done yourself again! My spouse and i was celebrating our Birthdays on this trip. So we wanted a nice room. So why not go with the best!! And i must say you delivered!!! So we say thank you for a great experience as a remember of hilton honors!
from Houston, Texas
Submitted on 05-06-2016
I chose this location for one night to be near a client visit. This is a large hotel but is in nice shape, and customer service was very good. While it was cold out when I was here, the pool does look nice. Check in was fast and efficient. As a HHonors Diamond member they upgraded me to a nice king suite on the Executive Floor. There was a welcome snack in my room, the executive lounge had a nice evening spread including free beer / wine, and a nice breakfast with hot items as well. They a... Read more
from Sugar Land, Texas
Submitted on 20-06-2016
I was concerned after reading reviews for this property and I had just booked it for a 2 night stay on the weekend. Must say that the concerns were unnecessary. There were a couple of things that can be fixed but overall the stay was pleasant. The property is a mile from SeaWorld and they have a free shuttle every 15 minutes. If you are visiting and don't have kids, expect a lot of families and kids running around as a lot of families stay on this property for it's close proximity to SeaWorld. ... Read more
from Dallas, Texas
Submitted on 21-06-2016
We have stayed here often in the past few years and it is our favorite hotel in San Antonio. Friendly staff and great location. Beautiful surroundings. The fire pits with 's'mores are a huge hit with families as well as the poolside movies.
from Duncanville, United States
Submitted on 21-06-2016
My girls were happy with how the hotel room looked. The hotel itself was very nice and clean. I was satisfy with our stay, I just wished the water pressure was better. Four a family of 4 I wish they had offer double rooms to make the stay more comfortable.
from Houston, United States
Submitted on 21-06-2016
The Staff was very helpful. The restaurant food was very good. The pool was clean and tidy. The firepits were cozy to sit around and talk in the evening. I would recommend this hotel especially if you're going to Seaworld.
from San Antonio, Texas
Submitted on 22-06-2016
Clean. Quiet. Good location. Would recommend a suite over a regular room. Parking got hard at night, but there were always spaces, just far from the door if you are carrying a lot. Valet is available sometimes it seemed, but not always.
from Houston, Texas
Submitted on 28-06-2016
Great hotel for the price. Very clean and comfortable. Have stayed at this hotel approximately 5-7 times and will return. I recommend this hotel and any family with children or couples wanting to get away from it all and have some alone time.
from Conroe, Texas
Submitted on 29-06-2016
If you're going to spend a day or two at sea world, this hotel is the perfect place to stay. Very close to the park, and there is a free shuttle from hotel to park. The three outdoor pools are beautiful.
from Texas City
Submitted on 30-06-2016
Hotel was nice and had many amenities which made the stay enjoyable. Food in the restaurant was reasonably priced and the pizza was actually really good. We added the upgraded arm band that gave us free popcorn and sodas through out our stay and was well worth it. You were also suppose to get a discount on food with it but each time we ordered room service they were not sure how to apply the discount so I am not sure what that was all about but since the prices were reasonable I didn't complain... Read more
from Hilton Hill Country San Antonio, United States
Submitted on 30-06-2016
I generally really enjoy Hilton Hotels as an avid traveler. To get straight to the point: the "Lower" level of this hotel is an absolute disgrace for Hilton. It is the same level as laundry room and maintenance rooms and the smell is atrocious. We were not the only people complaining as we overheard people at the pool area that were so mad, they were contemplating leaving the hotel all together. We were fortunate enough to get another room after complaining or we would have left too, rest of Hot... Read more
from
Submitted on 01-07-2016
Our rate was pretty good, and the room was clean enough...but I was really disappointed. We paid extra for the Executive room upgrade that was to include two queen beds (They were on the very small side compared to our queen at home) an evening reception (unless a bowl of potato chip crumbs and leftover breakfast fruit counts, there was none) and breakfast. (Breakfast was really good. Really, really good...I'll give them that!) The a/c unit was SO loud...it woke us up every time it came on...b... Read more
from Beach City, TX
Submitted on 03-07-2016
The kids and really enjoyed the smores and movies at night. The only thing is that it was that cold in our room, but they provided a fan so that it all worked out great!!! Front desk was very friendly
from
Submitted on 03-07-2016
I have to say that I am disappointed in my stay at this hotel. I left a previous rating of 5 stars because it was a excilent stay last time. This time we got executive King suit with a pull out bed that we booked with a jetted tub. The only reason we got such a expensive room was for the Jetted tub. We got there and the tub was not working. We asked to be put in another room they told be nothing was available until 1 pm the next day and that the bell hop would move our stuff for us once the room... Read more
from Houston, Texas
Submitted on 03-07-2016
Comfortable Hilton with good parking, excellent for traveling businesspeople, good location. Being away from the hustle and bustle of the Riverwalk was nice. The staff was very upbeat and helpful, yet unobtrusive.
from San Antonio
Submitted on 03-07-2016
Please make sure handicap amenities are all available and in working order. Chair lifts at the pool did not have batteries and the hotel did not have them. I was unable to enjoy the pool with my family.
from Oklahoma City, Oklahoma
Submitted on 04-07-2016
Not great service. Room smelled like a wet dog. Night staff totally unhelpful. Day staff better. Have stopped doing the grilling by the pool which was really nice when they did that. Our 6th time there and it has gotten progressively worse. Probably won't stay again. It's so close to sea world is why we've kept going.
from Tyler, Texas
Submitted on 08-07-2016
Great hotel. Will definitely stay again. Love that you bring up bags of ice to the rooms. All staff was very pleasant. Good breakfasts. We expected to hear a lot of noise from kids going to Sea World, but didn't. Rooms were very quiet!
from Hutto, Texas
Submitted on 09-07-2016
We spent two nights here arriving early afternoon-130pm. Room on exec floor was ready to our surprise. Aubrey greeted us and had a wonderful attitude even though busy! She arranged tee time across street at Hyatt Hill Country with great speed. She also helped us the next day and remembered we needed the shuttle for golf-it was ready and waiting at 8am-THANKS ALOT! The lounge was very loud with atrium music and blowers at both front and back doors-NOT NEEDED on both accounts. The pools were... Read more
from Tomball
Submitted on 09-07-2016
Don't believe the negative reviews...the hotel is wonderful! Pool area constantly cleaned and snack bar is a plus for the adults! The outdoor movie and s'mores was a win with my kiddos. We ordered room service for lunch and everyone in my family was well pleased, we ordered a pizza, burger and a club sandwich. Everything was delicious and fresh!! Aubrey at the front desk was so welcoming when we arrived. Everyone greeted us with a warm and friendly smile throughout our stay. The room , a king su... Read more
from Deer Park, United States
Submitted on 09-07-2016
From arrival to departure, all staff at the Hilton were welcoming and made us feel valued. Our room was very clean and the bed was super comfortable. The bathroom was roomy and plenty of counter space to share if needed. I was traveling with my 8 yr old and it was a great family hotel. There is a beach/baby pool and a 3-5 foot pool with hot tub and waterfalls so children are able to enjoy pool time. There is also a regular lap style pool for adults and older kids. In the evening, there a... Read more
from
Submitted on 10-07-2016
This place is hard to review. For just a hotel, it's great. It has fun stuff for kids in the summer. Sea World is really close. They have room service and two restaurants. However, for a resort and spa, they need to pick up their game. There are plenty of "1st world problems" that need to be addressed. Our toilet didn't work right. The door was really difficult to open. They allow pets, so we had two dogs barking early in the morning next door. The pool was dirty and always had things floating... Read more
from Alpharetta, Georgia
Submitted on 10-07-2016
This is a really nice Hilton. We enjoyed the spacious rooms and being pet friendly was very nice. I especially enjoyed the friendly front desk agents who were very helpful in solving our concerns. I will stay with them again for sure when we visit sat.
from West Hollywood, California
Submitted on 10-07-2016
This place is amazing for family vacations. Sea world is close and the shuttle service is free and runs pretty fast and on time. I would suggest that you spend the little extra money and get a suite that allows more space for the kids to run around. The regular rooms are spacious although the suites are only a few more dollars and worth it.
from Colorado Springs
Submitted on 12-07-2016
My 4 day stay started off so fantastic that I wanted to call the hotel mgr just to say great job, I'd picked my room online, had great food from room service, fun @ the pool (although I wish the lap pool had a sign saying lap pool or lanes since people were taking babies over there or people in there w/their drinks....but it didn't stop me from swimming.) However suddenly on day 3 It started crumbling. My room wasn't clean when I returned. We left again & they only left 3 towels. (There had been... Read more
from San Pedro, United States
Submitted on 14-07-2016
Excellent stay Would love to stay there again..great family get away..movie at night is nice..kid friendly but also adult friendly. Marshmallow roasting was great and digital key was awesome. We will return
from Edinburg, Texas
Submitted on 15-07-2016
Ok place to stay as a family. Close to sea world. So if you are looking for s place near sea world then it works but everything else about this place is just ok we stayed in a balcony room and the door did not lock that's dangerous for kids
from
Submitted on 15-07-2016
Interior/Lobby was welcoming and well staged. Rooms were clean and spacious. Beds were very comfortable. Shuttle service to Sea World was very convenient with hardly any wait time. Room service/food was really good! Would definitely stay there again when visiting the area.
from
Submitted on 15-07-2016
General Manger Allen is the one you need to speak with concerning issues. The night manager isnt any help at all and needs his attitude in line with Hilton. Booked a particular room but didnt get it upon check in for a day or two.
from
Submitted on 16-07-2016
Excellent customer service. Roasted marshmallows fro the kids and a movie every night. Pools were great! Highly recommend! Close to Seaworld and free shuttle. It was awesome! No parking and no walking from parking lot. Huge rooms.
from Missouri City, Texas
Submitted on 18-07-2016
The facility and rooms are okay, but nothing special; shows a little age. Located close to SeaWorld so it was convenient for that purpose. Provides shuttle to/from SeaWorld (more on that later). Breakfast buffet was free b/c of Hilton Honors status, but otherwise would not have paid for it. It was not very good. Dinner was very acceptable though. Would have eaten there again if needed. Night service is poor. Told me the shuttle runs continuously around SeaWorld closing time. Waited 30 minutes be... Read more
from
Submitted on 19-07-2016
pros: We had a wonderful experience with the staff :) Cynthia from the night audit shift went above and beyond to help me make my nieces birthday special for her! She was very helpful, despite the late hour she did everything she could to accommodate our requests. She's a gem! Cons: Our room was on the Lower level of the hotel felt basement like... so in our room cell service was an issue and the wi-fi didn't connect all the time so it was a bit like being secluded :( We also had to move room... Read more
from Upstate NY
Submitted on 20-07-2016
We stayed one night before heading home from our San Antonio/Austin visit. It's located 25 minutes from downtown but is right next to Sea World so a good location if visiting SW is in your plans. Nice lobby and the business center was easily accessed for printing boarding passes. The outdoor pool was very nice and the pool bar produced some nice looking drinks (although we didn't purchase). Courtyard was lovely with several fire pits and comfy seating. The fitness center was relatively larg... Read more
from Houston, Texas
Submitted on 20-07-2016
Stayed in this hilton while visiting seaworld. Location is very good, and it has its own shuttle service to the theme park. Be careful when you use the shuttle service and you want to go back to the hotel because it can take a while, I even called twice to the hotel asking about the shuttle and had to wait almost an hour... which is not fun after a long day of walking in seaworld.
from Dallas, Texas
Submitted on 20-07-2016
Very nice family atmosphere, staff very helpful with requests, sometimes not very proactive to keeping up with demands of having full house of guest, seems to be enough staff who always respond to request in a positive manner, but allow some amenities to run out before they are replaced or until guest request action. Restaurant ran out of coffee in lobby and did not replace until large group of guest had accumulated in the area waiting for coffee to be refilled, things like glasses, plates and s... Read more
from Hempstead, Texas
Submitted on 23-07-2016
Enjoyed the hotel while in S.A for shooting competition. Great stay for a pet friendly hotel! Only complaint was with the room service. We tried to call in an order at 9:30 on Friday night and left message and call was never returned. Several attempts were made but finally gave up.
from Dallas, Texas
Submitted on 24-07-2016
We stayed here for our trip to sea world. The shuttle back and forth was outstanding. Primo was the best shuttle driver by far. Great place to stay as a family. In-room breakfast and nightly s'mores were what our family took advantage of the most. Definitely will go back in the future.
from
Submitted on 24-07-2016
First let me itemize the issues: 1. HORRIBLE customer service 2. Very dirty 3. Do not fall for the "value pricing" because for the same price you can stay at the Hyatt Hill Country Resort less that a block away (excellent place) 4. Food is horrible 5. Pools are VERY dirty 6. SERVICE IS HORRIBLE (very important to point out) When I checked in, the front staff was not very friendly. They had the skill set of a road side motel and attitude as if they didn't want to be there. They put me... Read more
from Austin, Texas
Submitted on 25-07-2016
First off, the door didn't work to get into our room, called to have it fixed and it never happened. As soon as we arrived we called to ask for an upgrade or room change and were told we had the best room/view (which was facing a cement wall) staff were very rude and short and did nothing to help the situation. Second, the room looked like nothing had been wiped down in months, dusty, and kitchen area counters were covered in hair, and bathroom was covered in pubic hair. Requested females for o... Read more
from Burnet, Texas
Submitted on 25-07-2016
This hotel was very nice! There were a lot of family activities including outside movie, smores, fire pits, private seating areas with fire pits. The beds were very comfy. The check-in and check-out process was painless.
from Baton Rouge, United States
Submitted on 25-07-2016
The hotel and staff are overall very nice and it is in a great location for Sea World. In great need of maintenance, pool is dirty, carpets stained, tub drain not working properly. Not a deal breaker though.
from Odessa, Texas
Submitted on 27-07-2016
Beautiful property less than a mile from Sea World, take advantage of the shuttle service. Clean rooms, very quiet, even when conference rooms are used. Good bar and food, amazing pool and activities for kids including movies outside and s'mores to make at the fire pits. We shall return!
from Houston, Texas
Submitted on 27-07-2016
The hotel was great, clean, pet friendly and very close to Sea World. The first problem we had was the room on the executive floor we stayed in was not very big. So with two adults, 2 kids and a dog we felt like we paid extra but had very little room to move around. The second problem we had was getting help with our luggage from the car to the room. We were really struggling and no offer to help with a cart so my husband went to get a cart on his own and we were told we werent allowed to use it... Read more
from Warner Robins, Uganda
Submitted on 28-07-2016
Nice hotel / Great Staff / Very family friendly / Suggest you stay away from the ends of the hall by the stairs...a little noisy NOTE: Microwave, Refrigerator and Breakfast at additional cost unless you're Hilton Gold Member, so if you must have travel costs approved in advance, have a look at these additional fees.
from Dallas, Texas
Submitted on 29-07-2016
Hotel is dirty and in need of maintenance. Carpets worn and stained; mildew in bath area. Executive lounge is nonexistent. Fountain drink machine does not work; no ice available either in the lounge or on the floor--must call for a bag to be brought from elsewhere in the hotel. And despite being charged a higher rate for the executive floor, the lounge is not open on the weekends. Overall, the hotel did not feel unsafe, and the level of noise is not unreasonable given the property's proximi... Read more
from
Submitted on 30-07-2016
Hotel below expectations, executive louge virtually it in vary poor condition, in the coffee machine instead of making chocolate from dirty water. Poor quality, pay a lot and you have a mediocre service, I think the worst Hilton where I was in my life.
from Houston, Texas
Submitted on 30-07-2016
Taking two 6-year-olds on a first visit to SeaWorld can be exhausting in 102 degree heat so thankfully we had the Hilton to retire to & recharge at less than a mile away! VERY knowledgeable & friendly staff and impeccably clean and organized for our convenience and comfort! Even though it was our first trip to SeaWorld, we felt like pros because the staff shared all their knowledge and shortcuts about the park! And they offered cute, easy kid activities at the hotel. The boys are already clamori... Read more
from Oklahoma City, Oklahoma
Submitted on 30-07-2016
Beautiful hotel. Very frustrated that I did not earn points for staying 7 nights!!! Our rates were almost $1600 for a week. We paid for a balcony room. When we checked in we were not showing in the computer for check-in even though I booked our stay six month prior and paid three months prior. We were finally given a lower level room with soaked carpet. The second day we were allowed to switch to the second floor with s balcony. I was told the rate I paid was the more than if I'd booked the exec... Read more
from
Submitted on 01-08-2016
I enjoyed staying at this hotel. The reception desk was manned with a friendly staff who were quick to answer questions or offer assistance. The hotel smelled great! I can't place the scent but it made you comfortable being there. The room was clean and the pillows awesome! Price was only $86 for a single room, double occupancy. 5 min drive to lots of restaurants. Food and bar available at the hotel. Free wifi in the lobby, but a $9.95 fee to have it in the room. S'mores available to roast on th... Read more
from Omaha, United States
Submitted on 04-08-2016
The authentic feel of this texan ranch is a great getaway for families! Our kids loved the pool, lazy river, movie on the lawn, and bike trails. All of the trees alleviate the summer heat. The staff was incredibly friendly and helpful. We tried the FreeFlow and loved the experience. The Antlers Lodge food was excellent. Thanks to the staff for making our stay memorable and enjoyable! The atmosphere is very approachable and casual - I loved that you didn't feel like you needed to be dressed... Read more
from Texas
Submitted on 04-08-2016
I'm sweating in room 114 as I write this. I stayed 2 nights in this hotel and noticed the air conditioner wasn't cooling properly. I notified the front desk early after my first uncomfortable night and was told they would send a technician. When I returned, the room felt the same and I notified the front desk again with the same response that a technician would be sent. I was never contacted at anytime of a solution. After staying cool at the pool all night we returned to the same issue. This ti... Read more
from Austin, United States
Submitted on 08-08-2016
Front desk staff upon check in were friendly and very accommodating. Had to select a different room because reserved room was not ready but the staff made the process simple and quick. Overall experience was what I expect from a Hilton.
from Miami, Florida
Submitted on 09-08-2016
After trying several wine samples something wasn't right, I realized the wine was old how could all 5 samples taste bad and these are wines I drink at home. I asked to open and new bottle and boom- perfect tasting wine. From there the service went from bad to worse. Order got messed up, server went to get me a knife and fork ended up serving another table, I got fed up waiting and ended up eating my dinner with a spoon!! I asked for no seasoning on my salmon, you guessed it salty as hell. If you... Read more
from
Submitted on 09-08-2016
I stayed at this Hilton because I had stayed in the past and had a pleasant stay. Unfortunately, that was not the case this time. There were several issues: I entered the room and noticed the toilet running and the handle looked messed up. I was about to leave and jiggling the handle around must have stopped the running. Then I went to get ice and the machine on the 5th floor wasn't working so I went to the 1st floor and luckily it worked. Another guest asked where I got the ice and stated... Read more
from Texas
Submitted on 10-08-2016
We were looking for a place to simply relax for a few days and this place, according to their web site, seemed to be a good choice. What we found was different than what we expected. We chose the Executive floor because it offered evening snacks and some breakfast selections, only to learn that the evening fare was nonexistent (the desk person told me she was surprised this was still on the web site). She offered, instead, coupons for minor items if we ate at the one high-priced restaurant at... Read more
from Monterrey, Mexico
Submitted on 10-08-2016
We stayed for the second time in this hotel. We really enjoyed our breakfast at the SunSpot, the restaurant supervisor (Kathy Toms) was really helpful. The first time we stayed at this hotel she also was very kind and she help us with our reservations. Alex was our server and the food and service were excellent. We ask Kathy about shopping suggestions and she let us know shopping centers nearby and that Saturday was free of tax.We also appreciate the attention from John Gutierrez and Lucy Olson ... Read more
from Aledo, Texas
Submitted on 11-08-2016
We have stayed at this hotel 5 or 6 times in the last 6 years. I am an older single mom traveling with my 13 year old son and his friend. As others may have said, not sure because I haven't read the reviews, if you are thinking that this is a resort it really isn't. It does have a spa which I have never used and a fitness center but it is really just a hotel. I say this because if you are expecting a resort you will be disappointed. The hotel is nice, the rooms are nice and the location which is... Read more
from
Submitted on 12-08-2016
We used reward points to book this hotel for a last minute get away. I was pleased with the ability to get a bedroom suite with pull out sofa for a reasonable amount of points per night. The hotel was also equipped to use the Hilton app to access the room, which was convenient. The room was nicely sized and comfortable. My wife and I managed to sleep us and our three young kids in the room. The bathroom was nicely sized with a big bathtub and a separate small shower with two shower heads. Th... Read more
from Dallas, Texas
Submitted on 14-08-2016
Pay $30 extra and stay at the Hyatt. This hotel has resort in its name but it is not being run like run. There was no valet or concierge the whole week. The carpets in the hall and in the rooms was filthy.
from Monterrey, Mexico
Submitted on 15-08-2016
We stayed at this hotel for the second time. I went to San Antonio with my wife for vacations and we really enjoyed the hotel. Lucy was very helpful with our reservation. The breakfast at the Sun Spot was very good, the fruit was fresh and delicious, and our server (Alex) was very kind and helpful. The Restaurant Supervisor (Kathy) gave us some tips to where to go shopping. She was very nice. We had some appetizers and beverages at the bar and Andre was very fast in bringing our food. Next time ... Read more
from
Submitted on 17-08-2016
I enjoyed this hotel thoroughly, We stayed on the executive level, so there was free breakfast and one appetizer included. The price was awesome, staff was very friendly and courteous. Very close to SeaWorld, and there was a shuttle bus on the hotel grounds to take us there!! Would definitely stay again!!
from
Submitted on 17-08-2016
Absolutely perfect location for SeaWorld with complimentary shuttle service. Hotel also has movie nights outside and s'mores, very nice experience. Pool and premises are very well maintained and the staff were very helpful.
from Okinawa, Japan
Submitted on 17-08-2016
Dirty room, no cold water from one of the sinks, dirty air filter in closet, deadbolt didn't work, items never fixed. Drain cover from shower not attached to floor, dust caked onto ceiling of bathroom, took 55 minutes to get a blanket because both workers told me they were on a break. Front desk couldn't do anything to help with my complaints.
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