Sign In Support Why Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: 10% Off Hotel or $100 Off Pkg

Embassy Suites by Hilton San Antonio - NW I-10

San Antonio, TX, US (SAT)

Check Rates for
Hotel Specials
Hotel + Flight from
Check Rates for
Package Specials
Based on 878 reviews
With its central location to the airport, local attractions, and corporations, this hotel is ideal for travelers on business or vacation.
Room & Rates


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details


Hide room details
Embassy Suites by Hilton San Antonio - NW I-10
7750 Briaridge, San Antonio, TX US 78230

With so much to do here, you will want to stay somewhere convenient to it all. The Embassy Suites NW San Antonio is the perfect location, close to all the attractions including:

  • SeaWorld
  • Six Flags Fiesta Texas
  • San Antonio River Walk
  • San Antonio Zoo
  • The Alamo
  • Historic Market Square
  • AT&T Center, Home of the San Antonio Spurs

Relax in your comfortable and spacious guest suite after an exciting day on the town. The suites here are handsomely appointed and feature tons of amenities such as:

  • WiFi Access (for a small fee)
  • 2 Televisions
  • Mini Fridge, Microwave, and Coffee Maker
  • Free Newspaper (M-F)

Breakfast at the Embassy Suites is cooked to order and COMPLIMENTARY. There is also a complimentary Manager`s Reception in the lush and inviting lobby atrium every evening. The Plaza Grill is open for lunch and dinner, and room service is also available. There are plenty of great dining options outside the hotel as well - just ask one of the helpful staff members for a recommendation.

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 878 reviews
from Kyle, Texas
Submitted on 18-05-2016
I see this hotel is now going through renovations? I hope this includes removal of all the cigarette butts in non-smoking rooms? I last stayed in this property last fall and after finding cigarette butts in several places in the room i vowed to not step in here again. I also hope they go 100% non smoking. If you actually try staying here and do not smoke, i wish you the best of luck to get a room that is "butt" free! Sidenote: i did tell the front desk. They didn't care.
from Eagle Pass, Texas
Submitted on 19-05-2016
I do not recommend staying at this hotel while the main floor/lobby/restaurant/breakfast and dinner reception areas are under construction. Very unsafe walking areas. The breakfast was not a full service hot breakfast.
from Fort Worth, Texas
Submitted on 22-05-2016
You can plan to sleep here and use the pool, but get breakfast somewhere else. Breakfast was not made to order as normal and what was served had no flavor it was very cold. Normally I wouldn't complain because the hotel was clean. But we went this place and paid the prices because it's nice to have a good breakfast. Just wasn't what we have had at Embassy suites in the past. And don't use the pull out couch it was slanted and rediculous lay uncomfortable
from Stephenville, Texas
Submitted on 23-05-2016
Breakfast was not "made to order" because of renovations. First room given smelled like smoke even though it wasn't smoking room. Beds were uncomfortable. Tried to charge us $19 for room service that wasn't used.
from Texas
Submitted on 23-05-2016
I was a guest at this hotel for 5 miserable nights. The first morning I was there, I woke up to find roaches in the bathroom. I find this highly unacceptable. I understand the hotel is under going renovations but they all are continuing to operate. So with that being said a certain standard is expected especially as a Hilton brand. I spoke to the young girl at the registration and she said the GM would contact me however. Also this is my second time staying at a Embassy suites and each time I've... Read more
from Texas
Submitted on 29-05-2016
I gave it a 1 start just because the staff was very nice and our room was spacious other than that everything else was terrible. To avoid any issues do not purchase "Advance Purchase " you are not able to change or get refund on anything that has to do with your stay. We got there a day earlier and we had to make a separate reservation. We also had to change rooms the next day because our room was already issued. We had to leave a day earlier due to weather and they couldn't refund our day. The... Read more
from Wichita, Kansas
Submitted on 29-05-2016
The hotel disclosed that they would be undergoing renovations and that shouldn't be taken lightly. It is extensive interior work that makes for loud noises (jackhammers in the lobby), water shut offs during the day, and uneven walking surfaces on the main level. I was traveling with my husband and two children (1 and 3). We stayed for 4 nights. The first night I asked about getting a drain stopper for the tub so the kids could have a bath. The lady said she didn't think they had those, but call... Read more
from Springfield, Virginia
Submitted on 31-05-2016
We visited this hotel a few months ago. It is dirty with stain beds and comforters and badly in need of renovation. We could not stay here, due to the disgusting conditions in the rooms. We was sent to embassy suites airport location. We went here for my sons military graduation at Lackland AFB. The hotel was over 20 miles from the AFB, and when we got there it was just another dirty hotel with stained beds and such. We had to stay there this time and put up with it all. I recently contacted cus... Read more
Submitted on 31-05-2016
Let me preface by stating we did get a full refund for our stay here, so no complaints about hotel staff or management, they were very understanding. That said, the hotel did state there were renovations in progress but booked anyway, and was assuming they were painting, decorating etc‚?¶usual reno stuff‚?¶‚?¶.. Did not realize they meant there was highway level construction going on in the middle of the hotel complete with full on jack hammers, sledge hammers, and almost anything else imaginabl... Read more
from Texas
Submitted on 13-06-2016
Okay, there are a lot of negative reviews on the Embassy right now because they are undergoing extensive renovations and I mean extensive. We were a family group (10rooms) and this is our 4th year at this Embassy. As always everyone was super friendly...yes reception is in a room right now-big deal-we checked in fast and easy. The evening reception and breakfast was in a ballroom not the atrium-it was larger and quieter that in past so our group liked being able to really visit here. Pool sa... Read more
from Corpus Christi, Texas
Submitted on 14-06-2016
Here a copy of an email that I sent to the General Manager and the Assistant General Manager. I have yet to get a reply - -I am writing you to express my extreme dissatisfaction with our weekend stay at your hotel. To put in bluntly-the place looked like a war zone. Never in my many travels have I seen a hotel that remained open while undergoing a total interior reconstruction. It started with a foul smell outside of the make shift entrance. You can see a trail of foul water coming from the ho... Read more
from Dallas, United States
Submitted on 17-06-2016
Have stayed in this hotel before and enjoyed but it had been a few years and I had not idea such a major construction project was taking place on the facility otherwise would have thought twice about reserving a room here. I would not stay here again until construction is complete, the entire interior of the lobby is gutted it is just not a pleasant experience getting in and out of the hotel.
from Rocksprings, Texas
Submitted on 19-06-2016
As others have said, this hotel is having major renovations done. My husband was called earlier in the day by the hotel to remind him of that. When I booked our stay the website also warned me about the construction. But I was surprised at all the work and kind of expected some perks for putting up with it. Another guest we talked to said it best " this isn't a remodel it's a demolition"
from Lompoc, California
Submitted on 21-06-2016
The hotel was in shambles. I am a Hilton Honors member and when I booked two rooms I was surprised to see I could not cancel this reservation. I think that is the case because most people would want to turn and run when they saw it! It was late and we were tired so we just headed up to our 5th floor rooms. The rooms smelled like dust and concrete. The view of the patio below was bare concrete, holes, and trenches with plastic covering piles of dirt. Also, the pull out couch was like sleeping on ... Read more
from Brazoria, Texas
Submitted on 27-06-2016
This is our preferred hotel for San Antonio, especially when taking the kids to SeaWorld. However, they are currently undergoing a massive remodel. I did not realize this when I booked. I got in late, and there was zero parking. Registration was relocated to a tiny office, and even at 11:30 pm there was a long line. They said the remodel would be finished next summer. I would definitely wait to stay here until after it is complete.
from Oklahoma City
Submitted on 27-06-2016
When booking this hotel on, it shows that hotel is undergoing "renovation". That's an understatement. Property is old enough that it needs the renovation. Hotel Atrium is torn out down to foundation, with piles of rubble scattered about. Construction barriers all thru interior on 1st floor. Parking is at a minimum, due to storage containers surrounding property. Hallways on 1st floor are so narrow you can hardly get a luggage cart thru them. Elevators(4) are extremely small, and 1 is ... Read more
from Oklahoma City, Oklahoma
Submitted on 28-06-2016
I feel the hotel should be shut down during this renovation. It was very uncomfortable. The staff was nice though. If I would have known the magnitude of the renovation, I would not have stayed in this hotel.
from Oreana
Submitted on 01-07-2016
I really wish I had known they were renovating. I will say the staff were very nice. My refrigerator didn't work, I asked someone to look at it while I was gone. Nobody ever came so ended up pulling it out (just needed to be plugged in turned out). Water shut off in the middle of the night, they did leave a not but I didn't see it until the next day. :( Seems like 134.00 a night was a little much for the less than stellar accomodations. I do however think it will look great once they get i... Read more
from San Juan, Texas
Submitted on 04-07-2016
I like the property just didn't expect a big mess during the remodeling. When reserving the room, no one mentioned the place was being remodeled. Can't wait to see what the remodeled facility will look like.
from O'Fallon, Illinois
Submitted on 06-07-2016
Worst Embassy Suites I have stayed in. I could put up with the major renovations; but, should have walked away when I had problems finding the check-in counter. Upon entering the room, there was food between nightstand and bed and ants were present. Room was old, bed was way to soft and worn! Breakfast area was filthy. Not worth the money.
from Moss Point, MS
Submitted on 07-07-2016
I am on my 4th night stay here with 20 other family members!! I was a bite nervous at first that some out of the 20 would complain about the renovations!! I was surprise that we didn't have a single complaint.. Yes they are renovating but when you close your room door you can't hear a thing!! The staff went out of their way to acommodate each and every guess.. Breakfast was great each morning and drinks in the evening made life better.. Looking forward to returning once all complete..
from Edinburg, United States
Submitted on 08-07-2016
The website states there is a "renovation" project in place, but it fails to state how extensive it truly is. The photos on the site do not reflect ongoing renovation photos. It is deceitful in reflecting the ongoing progress. I would have never booked two rooms for two nights had I seen the extensiveness of the renovation. Without visible signs stating where the lobby is located while under construction, we had to wait in the car and see if anyone that resembled a guest would arrive and enter t... Read more
from Amarillo, Texas
Submitted on 09-07-2016
Hotel under major construction. Pool and hot tub were slimy on the bottom...yuck!! Prepared food was not the quality that we had experienced at previous stays. Please think twice before checking in during construction!!
from San Antonio, United States
Submitted on 09-07-2016
This was the most disappointing Embassy Suites stay we've had in a long time - and we stay in them often. I understand that they were undergoing construction/updates, but the breakfast foods did not taste good, the "clean" dishes are almost ALL dirty with caked food left on them, the beds were double beds (when there seemed to be enough room in the bedroom for 2 queens), the bathroom door squeaked loudly - and calling the front desk, they said they'd send someone but never did, the AC didn't wor... Read more
from Greenville, South Carolina
Submitted on 13-07-2016
While in line to get omelet, someone brings a service dog to the edge of the cooking area for the omelets, the cook pets the service dog, rinses his hand in water and continues to prepare omelets. Same cook drops spatula in the floor, same area dog stood in, rinses spatula and attempts to continue preparing omelets. I asked cook if he thought it was a good idea to pet an animal while preparing food and I also asked him it he could not get a new spatula. He either washed the spatula or got a ... Read more
from Longwood
Submitted on 13-07-2016
forewarned regarding the remodeling efforts here and we still were a bit surprised with the scope of the changes being done. It will be a class hotel once done, but it was an adjustment staying in a construction zone. the staff did their utmost to make our stay as comfortable as possible. the room was quiet and comfortable and we had no trouble sleeping at night. The pool was open and being used. There was no lobby as it was being worked on. We checked in and out of a makeshift front desk. the m... Read more
Submitted on 16-07-2016
If I could give zero stars, I would. First floor is totally torn out. Only a couple of elevators working and you do not feel safe at all. Floors are stripped presenting tripping hazards. Awful that Hilton allows a place like that to take reservations!!
from El Paso, Texas
Submitted on 16-07-2016
Dusty ugly and inconvienent for check in and wandering. When I'm at a hotel I generally like to go down to a common space to do work to get out of the room. Not an option here. Bottom floor is completely gutted, dust and noise everywhere you turn. Elevators are in and out of order and you're guiding to your locations by tarps. It's just not my idea of a relaxing stay.
from San Antonio, Texas
Submitted on 17-07-2016
Overall it was a great stay, major remodel going on but still worth the stay, friendly staff, pool was nice and clean, room was comfy and clean, missed evening reception but always a great deal, prime location on IH10 and 410 in San Antonio, Tx
from Waller, Texas, USA
Submitted on 18-07-2016
If you must stay... although the suites on the 8th floor are new and completely rennovated beautiful room. We were planning on sleeping in late but were woken up at 7am by loud drilling and hammering directly underneath our room. They are working on all rooms on the seventh floor. Ask in advance before checking in if your room is as far away from any construction noise as possible. We were glad to stay in a nice room but would have preferred not having the construction noise disturb our sleep.
from Austin
Submitted on 18-07-2016
boy the drilling and knocking started around 9am on Saturday and woke all of us. Staff was careless attitude. Bad place to stay during the construction. Can't find the parking at night if you are late. No fresh breakfast available.
from Houston, Texas
Submitted on 20-07-2016
heavy construction everywhere, the hotel looks ugly and horrible it shouldn't be open for business noise, dust, the lobby is completely torn down stripped down, horrible looking hotel, do not stay here.
from San Benito, United States
Submitted on 20-07-2016
Great staff and very friendly! The lobby is currently being remodeled, but the rooms are kept very clean. I will definitely stay here again once the lobby is complete. Their food was very delicious and I enjoyed the evening complementary drinks and complementary breakfast.
from Austin, Texas
Submitted on 20-07-2016
This place should not be open, it is going though way more construction then the website makes it seem. My weekend was not a relaxed & fun & romantic as we planned it to be. on top of all the construction, bad mangers reception, no parking anywhere we woke up to no water to take a shower wash our hand or use the RR, I was so upset w this hotel I cried. worst absolutely worst experience ive ever had w Embassy Suites ever!
Submitted on 21-07-2016
All embassy Suites are great to stay at. We have experienced noting but the best stay at different Embassy Suites. This last one on Briaridge in San Antonio is under major construction so I don't recommend right now.
from Fort Smith, Arkansas
Submitted on 22-07-2016
Major warning: huge construction! First floor all but gone. The "kitchen" and front desk and exercise room are still located here but the floor is carpet that's taped together. Breakfast is sub-par. Staff was very friendly for the most part and they were very accommodating of our request for late check out so our baby could nap. We stayed second floor so our room wasn't updated yet and the bathroom was tiny but overall spacious and clean. Elevators are very slow during construction.
from Palm Beach Gardens, United States
Submitted on 25-07-2016
Our one night stay on July 9th was quite a shock. Upon entering the property we realized the hotel was not undergoing renovation, it was being demolished and rebuilt. This location should be closed for a period of time until it can reopen and provide the services that are expected of an Embassy Suites.
from Dallas, United States
Submitted on 25-07-2016
Hotel is under renovation and staying here is not recommended at this time. Breakfast, Managers Reception, and "Bar" is all located in a ball room. The hotel makes no mention of being under renovation on their website and when you show up there is no consideration as to the rate you pay. The regular staff is excellent despite the management exhibiting a "I don't care attitude" else management would take extra steps to make the stay more pleasant during renovation.
Submitted on 03-08-2016
Great stay, no problems Water took forever to warm up . Waited for maintenance who did not have tools with him. Very nice though . No chef to make omelettes. Hotel is under construction, but I had my birthday party there and it was amazing, fabulous. The food was delicious!
from Bryan, United States
Submitted on 05-08-2016
This hotel will be nice once the renovations are completed, but had I known the extent of the renovations, I would have chosen another hotel. This is not your ordinary remodeling, I am talking about renovations down to the concrete slab with the whole atrium gutted. Check-in is difficult because you can't find the registration desk due to the renovations and walking on the rocky slab is tricky. Embassy Suites should discount the rooms while they are renovating, but no deal, you still pay the fu... Read more
from Geneva, Alabama
Submitted on 09-08-2016
I consider myself absolutely loyal to Hilton...and Embassy Suites is about my favorite of all their brands...and the employees here have been wonderful. That said, read the previous posts about the construction. It's not minimal. And - there is a lot better management that could be employed to improve the conditions. For instance, even in the midst of the construction, there is plenty of cleaning that could be done (but isn't) in the common areas (hallways, railings, etc.) For example, ther... Read more
from Oklahoma City, Oklahoma
Submitted on 10-08-2016
Air conditioner in the room didn't work maintenance wanted to argue that it did tell finally he called a supervisor who informed him there was a problem chef was not on site for breakfast heavy demolition of hotel
from Victoria, Texas
Submitted on 10-08-2016
Stayed at this hotel while under construction so things were majorly off!! I can see that it will be nice once they are done but I don't recommend going until it is! The rooms were spacious and typical embassy style despite the bed being very uncomfortable! This hotel needed the updates it's hopefully getting!!
from Richmond, United States
Submitted on 10-08-2016
Lots of construction with construction materials strewn about and concrete dust in the air. This is not a minor renovation! The noise (hammering, electric sander buzzing) started at 8:10 and apparently as I was later told by staff could go on seven days a week from 8:00 AM till 6 PM. At one point there was only one elevator working for 8 floors. The walking surface was uneven and not clearly marked step up/downs.
from EL Paso, United States
Submitted on 10-08-2016
The hotel is a great hotel but should not be operating when such a renovation is going on. Even with staying on the 8th floor, we could feel and breath the dust left by the construction going on. The floor surface that was necessary to walk on was extremely dusty, uneven, and a hazard.
from Troy, Illinois
Submitted on 13-08-2016
I typically stay at this property. They tell me it will be under construction until the end of September. It was needed. The property has everything set up in a big meeting room. They still serve the welcome reception & hot breakfast but it's basic due to the accommodations. I will go back but not until they are done with construction. The staff was very friendly and their driver is always to take us to other restaurants etc. in the area. The rooms and furniture are dated and need updat... Read more
from Las Vegas, NV, United States
Submitted on 13-08-2016
Like other reviews, this hotel is SO NOISY due to the construction that it was impossible to hear the front desk staff as they were checking us in. Contractors were cutting tiles so screechy loud and then gunshots were going off inside. NO KIDDING. It is unsafe to your hearing and lungs with tile dust in the air. I am Hilton Diamond member and asked to be moved to another property. Other properties were booked, but The GREEDY Embassy Suites at the San Antonio airport had rooms but would not hono... Read more
from Saint Louis, Missouri
Submitted on 31-08-2016
Mold in the shower and other places in the bathroom, housekeeping repeatedly forgot to replenish our water glasses, coffee cups and complimentary coffee, furniture so stained you won't want to sit on it. Hotel is under renovation and is full of dust and other filth. I'm sure the newly remodeled rooms will be lovely but will they be clean????? The hotel staff aren't very friendly..... Don't recommend this place at all.
from Pennsylvania
Submitted on 01-09-2016
I knew that the hotel was undergoing construction work, so that has nothing to do with how bad our stay was. I knew that we were going to be gone almost all day everyday during our five day stay at this hotel, so I knew the noise and construction would not be a problem for us. However, I was not informed that the breakfast would be dangerous to eat, due to the construction! The "made to order breakfast" did not exist. There were remade eggs in a "warming" tray that were totally runny undercooked... Read more
from Nassau Bay, Texas
Submitted on 06-09-2016
The staff at this hotel was pleasant, helpful, and very kind. The reception they held was wonderful and we enjoyed our stay very much. We were disappointed that the hotel which we had intended to stay at was completely booked up, but the staff here made us feel welcomed and honestly, I'm glad we stayed here!
from Wayland, United States
Submitted on 07-09-2016
This is a very nice place all of the new features are amazing. I will be returning to this Hotel. It was perfect. Has a great location and service is very friendly. Food isn't the best but there are place close by.
from Arlington, Texas
Submitted on 08-09-2016
It is under construction but they are doing a great job at keeping it nice through the construction. The construction really didn't bother us. The upper floors (8 and 7) are completed and very nice! The front desk workers were nice and helpful. The indoor pool is great. Be cautious as the pool is very slippery, especially if you are holding a little one! I like the patio just outside the pool. They were out of towels but quickly stocked them when we told them we didn't have any. The loca... Read more
Submitted on 12-09-2016
Stayed 4 nights...unfortunately. Was not told of no made to order breakfast as still being advertised, did not tell of the floor immediately above us is where the construction was going on. Seemed like a lot of pounding, sawing, etc. most of the time. Inconsiderate workers occupying customer elevators by loading and unloading of debris and/or materials causing long wait. Jennifer could not answer a simple yes or no question when asked if she was a manager. Making reservations 4 months in advance... Read more
from Lynnwood, Washington
Submitted on 13-09-2016
This was by far the worst hotel we've ever stayed at!!!at first it was the remodeling that was awful - dirty - loud. But we got used to that but then about a week in I woke up with a bunch of bites all over my body - 32 in all - everywhere- from my face to my toes- we notified the manager who was very gracious but not to surprised when we got with the custodian and he admitted my bites were bed bug bites-yuck-they moved us to a different room and had a bottle of wine and cheese and crackers sent... Read more
from Tulsa, Oklahoma
Submitted on 13-09-2016
The staff was very helpful & willing to assist as needed during my stay. The lobby is coming together, the new lighting in the lobby is awesome and some of the future staged to get installed. The new carpet on the higher floors is fantastic. The new rooms are much brighter & have a much more modern feel.
from Las Vegas, Nevada
Submitted on 14-09-2016
It was very quite even with renovations going on. I love the suites and while there was nothing close by - I like staying away from traffic /crowded hotels- Just fine to be a shuttle or short Uber ride away from everything else
from Fairview, Texas
Submitted on 15-09-2016
I have a lot of experience with hotels for business and pleasure travel and (until now) tried to stay almost exclusively at Hilton properties. Thousands of nights of hotel stays globally - hear this message: this Embassy Suites represents the worst hotel stay I've had ever globally and I highly recommend you avoid this place like the plague. Here's a quick summary of our fabulous 3-nite stay: - Sat/Sun/Mon hammering for hours on the floor of the room directly above + jack hammering / electric... Read more
Submitted on 16-09-2016
My family and I absolutely loved the feel of this property. It is going under some remodeling but nothing that would keep us from going back. We've already decided we'll be staying here for our monthly trips! Front desk staff was a little dry (maybe because we were visiting on an employee rate) but breakfast staff definitely made up for it!
from Trumann, Arkansas
Submitted on 16-09-2016
Staying at the Embassy Suites while visiting friends in San Antonio. As usual, the sound travels right up the middle of the hotel so even with the door shut, you hear the noise. Love the two rooms with kitchenette layout. However, this layout is different than other ES that I usually visit. To access the bathroom, you have to be in the bedroom... it's not in the other room. So, even though my parents are in the bedroom and I'm in the LR on the sleeper sofa... I have to go into their bedro... Read more
from San Diego, United States
Submitted on 15-09-2016
I like Embassy Suites as a brand. This was under a massive construction project and should have been closed. My room was remodeled and nice but the freeway noise was my alarm clock. Its unlikely I'll use the Esuites again.
from Anaheim, California
Submitted on 23-09-2016
Hotel was torn apart but....the finished results when done will be awesome. Rooms are being gutted and all furniture is being replaced. While that is happening, the atrium is also experiencing a major overhaul. In spite of this fact, our room was clean and nicely appointed even though the room had the older furniture. I really have no reason to document any complaint. Of course during the day there is construction noise which is to be expected, but at night, all was quiet. Would like to stay her... Read more
from Loganville, Georgia
Submitted on 25-09-2016
Let me begin by saying the staff was great, very friendly, knowledgeable, and took care of issues promptly that were within their control. But, this hotel is under renovation, and our group was told a year ago that the renovation would be completed a month before our arrival. I was part of a veteran‚??s reunion (two men were over 90) that had made arrangements a year ago, and we were assured that the renovations would be completed prior to our arrival. Some members stayed seven nights. My famil... Read more
from Sugar Land, TX, United States
Submitted on 30-09-2016
Solid hotel, but under construction. Good location. No business center. Pool closed for renovations. Standard complementary breakfast. Tight parking due to construction. Renovated rooms, but seems like they opted for the basic cosmetic changes, still have old fixtures mixed in with new ones.
Submitted on 08-10-2016
My family vacationed there yearly. The hotel had a well done San Antonio, Spanish theme. it was a little tired looking before and needed some paint and new carpet only. It was a beautiful setting still for weddings and romantic getaway. However, the out of town, out of touch Hilton family have chosen to take this wonderful Spanish vacation feeling stay and turn it into modern cheep looking, retro, boxy, cold, 60 style feeling instead. It has been utterly ruined and they are not even finis... Read more
from Brownsville, Texas
Submitted on 08-10-2016
Was in town for a couple nights and stayed here because we enjoy the breakfast they serve. They are in the middle of a major renovation, and as can be expected it wasn't up to par yet. The breakfast selections were fewer than normal, and they were not able to keep up with demand. We ended up going out to eat. The bathroom was very small and you could only get to it through the bedroom. Inconvenient when one goes to bed early and the other doesn't.
from Richmond, Virginia
Submitted on 09-10-2016
Hotel under construction and it looked and felt like a war zone. No men'should bathroom for meeting rooms, no work out room, no bar, 1 TV in general area, loud during meetings, and no restaurant. General area on 1st floor was filthy mess and areas had no organization. Maid did good job, but management was less than helpful. I have been coming to this hotel for 33 years with CRC and now ASTM, and I will no longer stay here. Very disappointed!!!
from The Woodlands, Texas
Submitted on 10-10-2016
A welcome rest from travel to a family wedding! Check in was fairly quick and streamlined. Hotel was under some remodeling but everything well marked. Parking was thin but easy access to freeway to get us back on the road.
from Parma Heights, Ohio
Submitted on 11-10-2016
We love the complimentary shuttle to and from airport, super nice hotel staff, especially Hasan- hope i spell your name right :), and welcome gift bag. We picked this hotel because of close proximity to Lackland AFB, so we wont be late for our daughter's graduation from BMT. The hotel is close to San Antonio's tourist attractions, such as the Alamo, River walk, Natural Bridge Caverns, and Lockhart, where Black's Barbecue is located.
from Pembroke Pines, Florida
Submitted on 14-10-2016
This was our 7th "Friends Weekend Getaway" at this property. We are members of our high school graduating class of 1965, ages 68-70. As "seniors," we have always felt safe and highly attended to during our stay. The staff is phenomenal!
Submitted on 19-10-2016
Had a wonderful stay here, although they were under renovation , it did not affect my stay, the location was the perfect distance from the airport, downtown and anything that I enjoyed doing while there. Will def stay again.
from Padre island
Submitted on 20-10-2016
Worst hotel I ever stayed in. Internet didn't work, beds were awful, shower had hair on the shower wall whole time I was there(not mine) mold on the showere wall, room keys didn't work, food was cold and nasty.
from Ajijic, Mexico
Submitted on 22-10-2016
Checked in expecting a nice weekend. Hotel is in the middle of remodeling. According to staff members, remodeling was supposed to be finished 3 months ago; 6 more months of work remaining. Hotel is very dusty. It appears hotel allows multiple families into a single room. One guest said that they have 11 people in their room. Hotel is very busy. At managers reception, overrun with young children. Finding a table to sit at during the reception was almost impossible. Breakfast is not the no... Read more
from McAllen, Texas
Submitted on 24-10-2016
But when that is completed it will be up to par with the rest of Embassy Suites. Over all is a great hotel in the perfect location. Breakfast and Happy Hour is great as well! I would definitely stay here again.
from Laredo, Texas
Submitted on 26-10-2016
Our stay was AWESOME!!!! We we t for a weekend trip with the family to go eat in San Antonio and also book with Hilton Hotels. Very clean and the service was awesome!!!!!! Not to mention there great breakfast and fast service!! Definitely recommend!
from Palm Desert, California
Submitted on 26-10-2016
Dirt , dust, tile grout, carpet padding only in the main walkways. The view out my window was an army so shipping containers. Worst hotel experience ever and the staff made no accommodations to make up for the construction.
from Crest Hill, United States
Submitted on 27-10-2016
Good stay, clean and spacious room, great service, internet could be faster. All staff were pleasant and helpful. Would stay at this location again. Drinks were good. Breakfast was great with extremely good service
from Lubbock, United States
Submitted on 27-10-2016
Digital checkin useless, maid service rude, hot water bad, cooling takes for every, pillows suck, gap under doorway, breakfast cold, security not sufficient, scrapping of window frost placed in position to look into the room. Shower leaked, bathroom small.
from Kerrville, Texas
Submitted on 30-10-2016
Yes web suite does warn you it is under construction so stay away until it is finished. It took the staff 3 tries to get us into a room due to problems. First room already had someone in it second had problems with electronic key and once opened was in poor shape. Breakfast was not ready on time and once it was items on buffet were not even warm had to wait for coffee and water. May not even return once it is completed.
from Glen Burnie, Maryland
Submitted on 04-11-2016
Room had a sign in the door identifying it as a public restroom. Construction wasn't made aware prior to visit. Noisy. No towels in room. Horrible, nauseating smell causing relocation. Bed had huge sink in the middle. Extremely horrible experience.
from Columbia, Maryland
Submitted on 04-11-2016
I wasn't very please with my stay at this location; mainly because it's lack cleanliness and co construction. The business center was no help at at all, the wifi in some of the room is very slow. The door keys constantly have to be reset.
Submitted on 08-11-2016
The Embassy Suites by Hilton SAN Antonio NW is fairly close to the airport. The shuttle is free, however, you must call when you arrive. It took 19 minutes from my call until the shuttle arrived. Going to and from the airport, at night and during morning hours, took just under 10 minutes. The shuttle driver was nice and informative. He offered food suggestions and free rides to locations within a close radius of the hotel. Check-in was quick but not very informative. I had never been ther... Read more
from Laredo, Texas
Submitted on 09-11-2016
Bad service, lots of construction going on, elevators not water offer at the front desk. No bar open at 10:00 pm. You can smell the dust from construction at the hotel, it was a bad experience.
from San Antonio, Texas
Submitted on 12-11-2016
We always enjoy staying at the Embassy. Our family has been partaking for years and have always had a fantastic time. This last trip was for a stay for my son's wedding. We came back to the hotel after the reception and sat downstairs to talk and mingle a bit with family who also were staying at the hotel. Great weekend.
from Severn, Maryland
Submitted on 13-11-2016
Hotel was very clean and nice with nice pool. Evening reception was decent with complimentary drinks, popcorn, and tortilla chips. Restaurant menu is very limited to ballpark stadium selection. Shuttle service is limited to certain times that are an inconvenience and issue if relying on it for morning flights.
from Pearland, TX
Submitted on 14-11-2016
First of all, let me start by saying... I am a big fan of the Embassy Suites brand and their business model. I also look at Embassy Suites locations first to see if I can stay there. We stayed at the hotel with as a group from a high school band competing at the Alamodome. The one positive was the bed. Assuming the beds were new due to the renovation of the hotel... the beds were extremely comfortable and inviting. That said, I was extremely disappointed with this stay for a number of reaso... Read more
Submitted on 15-11-2016
Staff were excellent! A big shout out to: Robert at the front desk for the big Texas welcome - Ozzie the Shuttle bus driver was awesome and always friendly and willing to drive us to dinner- Shawn and Crystal at the front desk were very pleasant and friendly with assisting with WiFi and printing early check in flight documents. The complimentary breakfast and social hour are great. The wait staff were always clearing plates and filling Coffee and waters. Would definitely stay here again!
from Mcallen, United States
Submitted on 15-11-2016
I have stayed here many times before and this time around has to have been the most uncomfortable stays I have had. Hotel is going through renovations. The breakfast bar was not what I am used to. Also, the room key was not working correctly.
from Lawton, Oklahoma
Submitted on 17-11-2016
We selected this hotel to stay on Veteran's Day Weekend and was delighted about the free hot breakfast. However, our night was spoiled at check in when the receptionist questioned why our state address was different from our state driver' license which is common for military Soldiers. We were told that our room was newly renovated but the renovation must have stop just prior to the bathroom. The bathroom had dingy and dirty looking tiles on the floor and around the bathtub wall. The bathroom... Read more
from packwood, United States
Submitted on 17-11-2016
Outstanding hospitality, wonderful experience...hotel was in the middle of construction but was structured around guest events as to be barely noticeable. Very courteous to needs of their guests. Rooms were clean and comfortable. Breakfast chef was spot on with made to order omelets, and all the breakfast staff were prompt and very helpful. Would highly recommend.
from WESTLAKE, United States
Submitted on 18-11-2016
There were some difficulties due to renovations but under the circumstances, it was great. The quality of the room was beyond excellent. A real get away to relax and enjoy. Try room service for breakfast in your room. Enjoy!
from Austin, Texas
Submitted on 20-11-2016
When I checked in, I did not know the hotel was under renovation. This was told to me by the front desk clerk, but she assured me it wouldn't affect my stay. When I got to my room I attempted to lay down and take a nap following my drive in. This was disrupted by the construction few drilling and hammering into concrete I'm the room directly under mine. I called the front desk and advised the clerk I was unable to sleep due to the noise. I was told they were scheduled to work/drill for the next ... Read more
from san antonio, United States
Submitted on 20-11-2016
Construction ongoing, but they don't tell you in advance. No parking due to transport containers, electronic locks on doors don't work so you get locked out of room, internet spotty, no public bathroom on ground floor. Go somewhere else.
from Houston, Texas
Submitted on 22-11-2016
HHonors Gold Member... This hotel is undergoing major renovations which adversely affect the quality of accommodations. Elevators are EXTREMELY slow and only two of four were in operation during my stay. Experienced a problem when central reservations automatically checked me out after only one night of a two night stay. Returned to hotel to find that I was no longer able to get into my room as it had been assigned to a different guest. Still waiting to hear about the luggage I left in my r... Read more
Submitted on 24-11-2016
The hotel is currently under a massive renovation. So the interior anesthetic is hard to comment on. The guest rooms are spacious clean well maintained. My room came with a small balcony. I must admit for the grand size of the guest room I expected a larger better functioning bathroom. The breakfast was the highlight of my stay. It was set up buffet style with a chief managed omelet station .
from Magnolia, Texas
Submitted on 27-11-2016
Hotel is undergoing remodeling. The interior appearance should improve greatly upon completion. Friendly staff. Saltwater indoor pool was clean and warm. Hot tub was very foamy but relaxing. I had to ask the front deck to have towels brought to the pool area and they promptly had the towel rack restocked.
from Newnan, Georgia
Submitted on 27-11-2016
The staff at this hotel were very efficient and professional. The free breakfast was outstanding. Room was clean. Although there was construction going on, every effort to assure our comfort was made. We required late checkout and the staff could not have been more accommodating. I would definitely recommend this hotel.
from Houston, United States
Submitted on 28-11-2016
We stayed at this Embassy Suites plenty of times before,and we keep coming back every time we are in San Antonio. This location is currently undergoing renovations; spoke to one of the construction workers who said that they are trying their best to have it completed before Christmas. The portions already finished on the first floor lobby and dining area are beautiful, especially the tile flooring. They put us on one of the newly renovated rooms, newly carpeted, on the 6th floor . The furnit... Read more
from Johns Creek, United States
Submitted on 02-12-2016
With all the construction going on at this property it is best to avoid it at this time. It is very dusty, smelly and just feels terrible. The free made to order breakfast was good but the evening reception was terrible.