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Hampton Inn and Suites Lubbock Southwest

Lubbock, TX, US (LBB)

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Based on 761 reviews
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Hampton Inn and Suites Lubbock Southwest
5614 Englewood Avenue, Lubbock, TX US 79424

welcome to the Hampton Inn & Suites Lubbock-Southwest, TX.Uncover a surprising haven of natural wonders, pop culture phenomena and old west mystique in Lubbock, the "Hub of the Plains" in Texas. The Hampton Inn & Suites® hotel in Lubbock-Southwest, TX is located off Loop 289, less than ten minutes from the Lubbock International Airport.Pay homage to Lubbock's favorite native son at the Buddy Holly Center, where you can see unique memorabilia including his famous glasses and his guitar, just minutes from our hotel in Lubbock-Southwest. Also tour the Silent Wings Museum and the American Museum of Agriculture. Our hotel in Lubbock also gives you easy access to natural wonders like Mackenzie Park, where you can see the friendly critters at the renowned Prairie Dog Park. Take a visit to the Science Spectrum for interactive exhibits, or take a tour of the National Ranching Heritage Center to see authentic early Texas ranch buildings and a railroad depot. Also, be sure to catch the annual National Cowboy Symposium and Celebration. Get more tips on all the local sights from our friendly team at our Lubbock Southwest & amenitiesEven if you're in Lubbock to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional.Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events* Local restaurant guide

Amenities Include: Meeting Rooms, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 761 reviews
from Carlsbad, New Mexico
Submitted on 19-05-2016
Very nice clean comfortable quiet recently remodeled. Staff was so friendly and cheerful and helpful Every staff member greeted us upon first seeing us - maintenance, housekeeping, everybody. When they found out I was having surgery they asked if there was anything they could help with. Food at breakfast and Manager's Meal was very tasty. When I had trouble figuring out a new (to me) remote control for TV, someone immediately came to my room and showed my all about it. Beds, pillows, duvets... Read more
from Keller, Texas
Submitted on 21-05-2016
Excellent location not too far from Texas Tech University. Excellent staff! Our room was very clean. The bed was so comfortable. Breakfast was good! We have stayed at the other Hampton in Lubbock but this one is hands down so much nicer!
from Dallas, United States
Submitted on 24-05-2016
When you wait until the last minute to get a hotel room on graduation weekend you better be ready for some high prices. The hotel staff was amazing and friendly. They made our busy weekend a pleasure to be there. When there was a problem with the room the first night they took care of it in just minutes and everything was perfect for the next 2 nights. Clean, quiet and close to everything in Lubbock. Thanks for the great weekend.
from Texas
Submitted on 25-05-2016
The check-in staff had welcoming smiles on their face, and they were friendly and very informative. Our room was clean, linens felt wonderful, and the beds and pillows very comfy. Bathroom was clean, stocked with plenty of towels, washcloths and bath amenities. The hair dryer worked really well. The only complaint about the room we have, is that the air conditioner unit was very loud. The wall thermostat did not work, there was a note on it, so we had to use the controls on the unit. It kept the... Read more
from United States
Submitted on 25-05-2016
Stopped on our way home...great location, but BEDS are SQUEAKY (hard to sleep), CARPETS are dirty (need to be cleaned), A/C needs to work better - had to run it at 66 degrees because at 67 degrees the heater would click on and the room got hot and smelled!
from Midland
Submitted on 31-05-2016
Everything was really good. Staff is nice and attentive. I will return with my family. Breakfast was really good and the best you can save more money by not having to go out and buy dinner unless it's planned to do so. Everything you need is provided and location is a good zone close to a joe's crab shack and the mall.
from STINNETT, United States
Submitted on 31-05-2016
We chose this hotel because it was conveniently located. Once we arrived we found it was right in the middle of not only where we needed to be but there was shopping all around as well! The staff was very friendly and helpful with all of our needs.
from Scottsdale, Arizona
Submitted on 05-06-2016
Excellent service from all the staff. Hotel great choice. Only had one issue and that was the quality of the Internet. Had issues both days. Great tv and slection of channels. Room was clean and up to date.
from Dallas, Texas
Submitted on 05-06-2016
Hotel is on the nice side of town, very quiet being set back inside the hotel circle area. Rooms are large, very clean and recently updated. Staff is very friendly, wifi is fast with good connectivity throughout the hotel. AC allows you to turn the fan on for constant noise, hotel was full while I was here and still very quiet.
from Lubbock, Texas
Submitted on 05-06-2016
Just returned from a weekend staycation at this property. Probably the best all-around hotel stay I've ever had -- and at a very reasonable cost. Believe the good words you'll read about this place. Genuinely friendly staff (shout out to Samantha, Lupe and Kim!), pretty, well-kept property (inside and out), the biggest and nicest breakfast spread I've ever seen (fresh fruit, oatmeal, cereals, waffles, biscuits, gravy, sausage, an assortment of danishes and breads, milk, coffee, tea, juice -- mor... Read more
from texas
Submitted on 12-06-2016
Great staff -- room very clean and well maintained. Location is simple on/off hey 289 and Marsha sharp. Breakfast was the regular Hampton inn breakfast with choice of cereals, eggs tacos, waffles sweets, and multi type of breads
from Dallas, Texas
Submitted on 14-06-2016
The hotel staff goes above and beyond to make you feel welcome and special. Danny sets the bar for anyone in the service industry to strive for. Best I've ever come across. Their manager's happy hour Monday-Thursday is an awesome benefit. Great free food and beer and wine options!!! Can't wait for my next opportunity to stay at this hotel!
from Dallas, Oregon
Submitted on 19-06-2016
Hey I'm coming back. The rooms are really clean, hall carpets and marble floors are spotless. The swimming pool, hot tub and workout room are cleaned everyday. I stayed here for 60 days and if I ever come back to Lubbock, I'm staying here again and will look forward to excellent customer service at the front desk from Ali, Kim, Gaby, Carlos and Samantha. Jenifer sometimes with Lupe helping out does an outstanding job in the kitchen, the maid service is excellent. Krystal mostly cleaned my r... Read more
from Tuttle, Oklahoma
Submitted on 21-06-2016
Best hotel experience in years!!! All of the staff were friendly and helpful above and beyond! Housekeeping was very courteous and accommodating. I will definitely look for a Hampton Inn first for my next hotel stay!
from Andrews, Texas
Submitted on 21-06-2016
We weren't able to book a suite like we normally do because they were booked up but either way we had a great nights sleep and a great breakfast! We will always stay at this hotel every time we are in Lubbock!!!
from Corpus Christi, Tx
Submitted on 23-06-2016
The front desk staff was great. However, the room was really cramped, too much furniture for such a small room. After the other Hampton suites on our vacation this one was a disappointment. Tile in the shower was broken and had been badly patched with a large gob of grout. Gave it a shoddy appearance. The hotel was a bit difficult to find and wasn't easy to get on and off freeway from location.
from San Antonio, Texas
Submitted on 24-06-2016
Complimentary breakfast AND dinner are served. Everyone, especially the front desk, was out of the way nice and helpful. We actually felt like they wanted us there and cared. Housekeeping was excellent, too. Stay here and you will feel the difference.
from Carlsbad, United States
Submitted on 26-06-2016
This is a very nice hotel. The staff are very friendly and accomadating. The rooms are very comfortable, the beds and pillows are great. I enjoyed the manager's special with light meal and beer and wine. Good location, close to restaurants and shopping
Submitted on 27-06-2016
My Wife and I have stayed here several times. The beds are the most comfortable of all places stayed. The staff are always friendly and helpful. Prices have always been average. The last stay was way out of line and above average. It was a week night and not full. It was last minute overnight so just figured we would get same good rate as previously stay. I will do price checking next time.
Submitted on 01-07-2016
I am a business traveler and ran into a problem en route to visiting Lubbock, Texas. My plane was delayed in Dallas and I had a box full of materials which needed to be delivered to an event in Lubbock. I was going to be extremely late to the event and didn't have time to stop at the Hampton Inn & Suites, retrieve my box and head on over to the event. Luckily, I spoke to Angie at the hotel. She offered to grab the box, head 10 miles across town, and delivered them to the event. Not only that, ... Read more
Submitted on 02-07-2016
We stayed here while my son completed his orientation at Texas Tech University. We were not disappointed. The hotel was immaculate and the staff were friendly and helpful. This will definitely be our go to hotel while visiting our son in the future.
from DFW
Submitted on 02-07-2016
We are typically hotel snobs, so when I found out we were heading to Lubbock I began my search for the perfect hotel. I didn't see any higher end hotels so we looked at the highest rated in town. They gave us a discount for being a teacher! The entire stay from beginning to end was delightful. They provided dinner/happy hour and it was awesome! They provided coffee at all times. The dining room was spacious and chic for a smaller chain hotel. We received complimentary Internet bc we are Hilton H... Read more
from Lakewood, United States
Submitted on 03-07-2016
The staff is so nice & professional. The hotel was very comfortable, clean and inviting. They had cookies, drinks & fruit in the lobby. The served complimentary chicken Cesar salad, beer & wine in the evening and complimentary breakfast int he morning. Great place to stay. The pool area was very nice.
from Graham
Submitted on 04-07-2016
This was our second stay at this location and it was just a nice as the first time we were there. Super friendly staff and clean comfortable rooms. The Junior Suites have lots of room to stretch out and relax after a long day exploring.
from New Braunfels, Texas
Submitted on 11-07-2016
This hotel is a little newer than the other one in town. I liked that all the bedding is washed after each visit. The breakfast was good but I would of liked more selection on the hot food. They did have a waffle maker and oatmeal. They only had one kind of eggs and that was the only offering of this kind.
from Flower Mound, Texas
Submitted on 11-07-2016
We were checked in quickly withfast and friendly service. The room was very clean and the bed and bedding was great! Ms Angie at the front desk helped me work through a credit card issue with great patience attitude. Defintely would come back. Morning breakfast was also fresh and great variety.
from Childress, United States
Submitted on 11-07-2016
It's close to baseball fields which is what we were there for. Great proximity to restaurants and shopping too. I would recommend the hotel for family stay. Breakfast was great and the staff was very helpful for our large party of ball players.
Submitted on 16-07-2016
We loved our stay here. Clean and welcoming room with great hot breakfast with sausage, eggs, biscuits and gravy and waffles. Loved the afternoon food options as well. Very clean. Very relaxing. Friendly staff and clean swimming area. Enjoyed every minute of it.
from Anson, Texas
Submitted on 17-07-2016
This facility was extremely spacious, clean, and comfortable. The friendy staff were very efficient and accommodating. Our suite was beautiful with a comfortable bed and a very large bathroom. I indicated that I would need a rollaway bed for my room and it was already in my room when I arrived.
from Uvalde, Texas, United States
Submitted on 18-07-2016
We loved this hotel. They had a great breakfast and light dinner (self serve salad with either breaded or grilled chicken and soda options). Both meals were delicious and the woman who made them was very friendly and helpful. Wish we would of been able to eat dinner the second night, it would of been way better than what we ended up eating, but we had to meet up with family. Gaby was really awesome and helpful. She was our GPS on the trip and she gave us a menu to get some pizza delivered to the... Read more
from Tallahassee
Submitted on 18-07-2016
Here in Lubbock for business. I utilized the HHonors member sale to book this hotel at a fanastic rate! Location was great and the room was spacious and luxurious! Breakfast was okay but the queen beds were so comfy!!! My overall stay was quite pleasant!
from Sugar Land
Submitted on 23-07-2016
Overall, a good night stay here. Nice location, easy to get to and get to restaurants in the area. Inn was modern, well kept and the breakfast was sufficient, though, the hot side could have been a bit better. Room was clean and cool, just as we like it. We were glad we stayed there.
from Hutto, Texas
Submitted on 23-07-2016
We stayed one night at this hotel, and it was very clean and comfortable. We had a very good night's sleep--the bed was comfortable and the room air conditioner worked well. We didn't take advantage of the free dinner after arrival, or the breakfast the next morning because we were anxious to get on the road to head home. Would definitely choose this hotel again if we were in the area.
from Richmond, Texas
Submitted on 23-07-2016
From the moment I walked in and was greeted by Kim, I knew that this Hampton location was special. I frequent Hampton Inn's when I travel on my road trips, and am normally very please. However, Kim took the experience to a new level with her excitement about her property and the city of Lubbock. The property comes off "higher-end" than any other Hampton I have stayed in and the service was superb. If you have the opportunity, STAY HERE!
from Tampa, Florida
Submitted on 24-07-2016
From early check in to late check out, I enjoyed every moment at this Hampton Inn. The staff go above and beyond to make sure that you are well taken care of. Breakfast was great, they gave me a sack lunch to take to for my day and when I returned for the evening, I was fed a small supper AND FREE BEER. The hotel was spotless, the business center was well stocked, the fitness room was excellent, the pool was clean. Highly recommend this hotel. If I need to go back to Lubbock, I will most... Read more
from Monument, United States
Submitted on 24-07-2016
Newer and nice property is accessible location making it perfect for overnight. Mac/cheese served at arrival and good breakfast the next morning took pressure off after a long day of driving. Helpful staff
from odessa, United States
Submitted on 26-07-2016
I expected a clean and comfortable room and that is what I got. Did not expect the complimentary dinner. I had previous plans and didn't get to take advantage of this unexpected perk. I did take advantage of the breakfast and it was great.
from Dumas
Submitted on 27-07-2016
And will return again when that way , The fruit water and cookies were very refreshing. After being out in that hot sun, and front desk for offering us a bottle water our stay was a good one even with the incident of the pool , over alll enjoyed our stay with .Thank You !
Submitted on 28-07-2016
We stayed this past Sunday night at this property. We were in Lubbock because I had dental surgery in Lubbock Monday morning. I think we saw Angie when we checked in-Angie has helped me recently regain some of my Hilton Honors Points that were mistakenly charged-I will be forever grateful to Angie for that. Kim checked us in Sunday and made sure we were given the best two rooms for my husband, myself and our daughter and 3 year old Grandson. Kim made sure to make it possible for us to have a lat... Read more
from Great Smoky Mountains National Park, North Carolina
Submitted on 29-07-2016
One of the best Hamptons in the nation. As a Diamond member I am well traveled and can tell you this property leaves other properties in the dust. Their staff is helpful, the rooms sparkle & they even serve a NICE dinner
Submitted on 29-07-2016
If you HAVE to go to Lubbock, where you can experience a dust storm and thunderstorm simultaneously AND we did, then the Hamptom is a great place to stay. Close to resturants and easy access to the highway. Friendly staff, clean comfortable rooms.
from San Antonio, Texas
Submitted on 30-07-2016
This motel was pleasant and well-appointed. The staff was helpful and friendly. The room was comfortable and the TV was large. It was overpriced, especially as compared to recent stays in Hampton Inns in Las Cruces, NM, and Taos, NM.
from DENTON, United States
Submitted on 31-07-2016
The evening buffet was scheduled for 5:30 to 7:30 but the food ran out at 6:00 and we asked if they could replenish it but they said no. Why offer a buffet if it can not be available during the scheduled hours?
from McKinney, Texas
Submitted on 03-08-2016
Arrived and room was READY plus the staff was really friendly & professional. Plenty of close in parking as a bonus as it is pretty HOT in Lubbock Lobby was immaculate and porter carts were at the ready. Tasty cookies and refreshing fruit/water drink. Room was super spacious & clean. Oh yeah, complementary Happy Hour (Beer/Wine) plus today are complementary Tacos with Tex Mex sides We highly recommend this Hotel.
Submitted on 05-08-2016
Great experience. Staff was very nice and accommodating. Hotel was being remodeled at the time of our stay, but we were never inconvenienced. Indoor pool looked nice, but we didn't use it. Breakfast was good.
from Clovis, New Mexico
Submitted on 05-08-2016
Enjoyed the hotel. Nice staff and very clean. Nice pool and dinner was very good. We stayed in July 2016 and had a nice stay. We will recommend this to anyone! Thank you for a nice experience ! Overall fantastic
from Argyle, Texas
Submitted on 07-08-2016
I stay here a couple times a month. I've never done a review before, but I feel compelled to after this last stay. I left a dime light on in my truck over night and needed a jump the next morning. The staff was very helpful in jumping my truck for me. The battery in my truck ended up needing to be replaced, so we had to repeat the expierence the next day. The staff was extremely helpful with a smile on their faces the whole time. On top of that, the rooms are great, the pool and gym are ni... Read more
Submitted on 07-08-2016
Very friendly staff. Free breakfast and dinner everyday. Great location. Easy to find when your leave to eat. Movie theater about 5 blocks from the hotel. Daughter threw up and within 3 minutes they were cleaning it up. I would definitely recommend and come back to this hotel
from Florissant, Missouri
Submitted on 07-08-2016
Great place to stay and glad we had a chance to share dinner at the hotel. I will Be staying here next year when my youngest son comes down. My guest enjoyed the stay as well as the reception and dinner. The players were grateful and enjoyed breakfast every morning.
from Hollywood
Submitted on 09-08-2016
Comfortable beds, clean linens and room plus nice breakfast made our stay most pleasant. Made use of the fitness center and a nearby visit to Lowes was an easy walk across the street. Close to Texas Tech. Would stay again.
from Chicago, Illinois
Submitted on 10-08-2016
great place to stay, locations is awesome. close to a mall, you don't even need a car, Its walking distance. Close to restaurants. The hotel is very clean. Complimentary breakfast is amazing, You can find almost anything you want to eat for breakfast right there.
from Boerne, United States
Submitted on 11-08-2016
Very nice stay. Bed was comfortable. Had full Directv line up channels. The hot tub was relaxing. Breakfast and dinner meals was delicious. Rooms were quiet. Did not hear the rooms around me. Front desk personnel was polite and took care of my needs.
Submitted on 12-08-2016
I would recommend this Hampton Inn to anyone passing through Lubbock. The receptionists were very pleasant and helpful, the room was clean and comfortable and the breakfast had a good variety of choices.
from Lubbock, United States
Submitted on 14-08-2016
This Hampton is always great, clean, good food, well managed, terrific facilities, etc. They have a nice workout room, indoor pool, very comfortable beds and pillows, large rooms, cold AC, everthing you'd need to feel at home! I highly recommend it if you're in Lubbock, TX
from Mansfield, Texas
Submitted on 16-08-2016
Granddaughter graduated fro Tech. This hotel was perfect location for our needs. We were able to find all venues for dinner and party with no problems. We have stayed here before and came back due to the professional staff and amenities. We had a pleasant stay and will return as she will be attending nursing school there.
Submitted on 05-09-2016
We stayed here for 1 night on our way from Austin to New Mexico. The staff was so friendly and welcoming ... from Ali at the front desk to housekeeping to breakfast, everyone was great. Thought the grab and go snack/breakfast bags were a nice touch. Would definitely stay here again.
Submitted on 06-09-2016
Night manager, Kim, was outstanding helping us to make sure our stay was great. She went above and beyond to make sure every was correct and pleasant. The rest of the staff were great also. They corrected our room mix up so that we could have a comfortable and relaxing room. Which helped out because we are dove hunters so when we got in the room we were able to relax enough to be able to hunt in the evenings too. The continental breakfast and afternoon meals we very delicious and fresh. We will... Read more
from Tyler, Texas
Submitted on 06-09-2016
We stayed here over the labor day weekend and were extremely satisfied with this hotel. Staff were very accommodating and friendly and went out of their way to make sure we had a great experience staying at this facility.
from China Spring, United States
Submitted on 07-09-2016
I've stayed here before, and most likely, will stay here again. The staff is very friendly and accommodating. Internet is good. Breakfast is good. Overall, the hotel is clean. The problem is that the room I stayed in is beginning to show it's age. Some tiles were cracked in the bathroom and were pulling away from the walls; there were a few scuffs on the walls. There were repairs made that were obvious. These things really need to be corrected.
from Amarillo, Tx
Submitted on 09-09-2016
This is my second or third stay at this Hampton Inn. It's typical for the brand, clean, a good level of service and dependable place to stay. There are plenty of restaurants nearby to choose from. I got a quiet's night rest which was the main purpose of my stay
from Glasgow, United Kingdom
Submitted on 12-09-2016
I was greeted on arrival by a very friendly receptionist and was quickly checked in to a room on the 3rd floor. The hotel faces a large area of waste ground which then backs onto a Harley Davidson shop. On arrival there were 3 guys on bikes on the waste ground and I anticipated noise problems - but there was absolutely none of that. The room and the whole hotel was clean and bright. The wifi worked ok although it dropped a couple of times when I was using Whatsapp to make a phone call. Breakfa... Read more
from Fort Worth, Texas
Submitted on 15-09-2016
You will not find a better hotel, great facility, great staff. The TV are large and in charge with abundant programming, the rooms are clean, the bed is soft. These folks will take the best of care of you and your family. Stay there, you will be pleased
from Colleyville, Texas
Submitted on 17-09-2016
I highly recommend this hotel if you are staying in the Lubbock area. This is the best Hampton I have ever stayed at, and I have never stayed at one that I did not like. I loved the neat little signs put out in the breakfast area at the different food and drink stations. The staff was all very friendly. In particular were Samantha and Jaqueline who check us in and out at the front desk, Jennifer and Lupe who served breakfast, and Janie in housekeeping. Each one of these ladies spoke to me and my... Read more
from Weatherford, Texas
Submitted on 17-09-2016
I feel the AC units do not cool the rooms adequately. This is not first Hampton or room at this hotel I have had this issue with. I love staying at this hotel because of the staff, the location and all other amenities. Bed room and every other thing was great. Take a fan if you are hot natured.
from Houston, Texas
Submitted on 17-09-2016
I stayed for one night during the week. The entire staff was welcoming and helpful. The fruit and flavored water at check-in is a nice touch. Room was clean and comfortable. I needed a ride to the airport at 5:30am the next morning. Lupe was there early with the shuttle and ready to go. I will definitely stay here again.
from Midland, Texas
Submitted on 19-09-2016
We stay here when we come to Lubbock for personal business or just getting away. The particular room we got this time was noisier than previous visit, but still a great stay. The staff at this Hampton Inn & Suites are wonderful and make the stay so nice and easy!
from Abilene
Submitted on 21-09-2016
Angie Lacy was especially helpful. Great front desk staff and housekeeping. Hotel is convenient to everything. The brisket not fantastic if you are an egg and meat breakfast eater is really good for waffles, oatmeal, fruit, and so forth. It is included so considering that it is the best complimentary breakfast I Hanne had.
from Grapevine, United States
Submitted on 20-09-2016
Nice property. Staff was excellent. Conveniently located to the loop, less than 10 min to Texas Tech campus. It was less expensive than properties closer to campus but was very easy to get there and back. Staff even shuttled to the Rawls Golf Course. Great service!
from Kyle, Texas
Submitted on 21-09-2016
Great hotel! Excellent staff! Friendliest receptionist. Evening reception and breakfast were great. Shuttle driver, Robert, went out of his way to meet our needs! We will always stay here when we are in Lubbock!
from Spicewood, Texas
Submitted on 21-09-2016
The Staff was friendly and professional, particularly Kim Zion, who went out of her way to make me feel comfortable and welcome. the Hotel is spotless and comfortable and they not only serve a continental breakfast AND a free dinner, but they have many places who will deliver food to the hotel. (Thank you, Kim!)
from Fort Collins, Colorado
Submitted on 25-09-2016
We had a girls weekend in Lubbock and stayed at this Hampton Inn. The staff could not have been any more helpful and accommodating. The hotel is fresh and clean and close to shopping and restaurants. It's a great place to stay.
from Washington DC, United States
Submitted on 27-09-2016
Excellent staff - very bubbly and friendly. I interacted with 3 in just less than 12 hours -- all were very friendly and helpful. Very Good Complimentary Food - dinner (at least that night) and breakfast. Great value - Very reasonably priced for quality of service and accomodations. I will not think twice about staying here again if I find myself back in Lubbock.
Submitted on 30-09-2016
My family and I stayed with this hotel and had a wonderful stay. I must say that the front desk lady was AMAZING her name was Kim zion she helped us find our way around Lubbock to several locations we wanted to go to and went above and beyond what I would expect from a person of her position It really seemed she made the hotel her own and made us feel like we were with family when we come to Lubbock we will always be staying at this hotel so that the kids can see miss Kim
from Lubbock, United States
Submitted on 30-09-2016
Friendly staff, good location, amenities were suitable to local hotels in the area. Would like better options for meals in the morning and at dinner. The chemicals used for house-keeping need to improve, they smell like moldy type chemicals, the smell when you walk into the room is strong and not very pleasent
from Austin, Texas
Submitted on 01-10-2016
Arrived after a long drive to be greeted by a welcoming gracious staff. Smooth friendly check in. Room was great, Larger than Expected. Especially helpful was Angie G. She helped me plan a great weekend for out family trip to see our daughter at Texas Tech. She pointed us toward great restaurants, local haunts, and events making our short time here effective and memorable. Highly recommend this hotel. Thanks Angie! AJS Austin
from Hugoton, Ks, United States
Submitted on 03-10-2016
First impressions always stand out, the Hamptons staff was super friendly, professional and helpful. We asked for a walk-in shower, which they accommodated us. The bed was comfortable, the room was clean.
from Dallas, Texas
Submitted on 05-10-2016
I certainly see why this is the #1 rated hotel in Lubbock (on TripAdvisor) I spend about 60-70 hotel nights a year on the road and this hotel is one of the best I've found anywhere. The staff is INCREDIBLE ... they truly seem to care There are small touches and nice details everywhere from the complimentary snacks throughout to the dinner / snacks on evenings My only complaint is the pillows (like several other reviewers have mentioned) but this hotel will always be my selection when traveli... Read more
from San Antonio, Texas
Submitted on 05-10-2016
I've stayed at this property a couple of times and every time it's been awesome! The amenities are great and the staff is super accommodating! I will always stay there when I'm in Lubbock. I really really enjoyed my stay!
from Round Rock, Tx, United States
Submitted on 14-10-2016
Everything was fantastic with some great additional surprises. Free dinner in addition to the standard really good breakfast. Very pleasant and outstanding service from every staff member we encountered.
from Spicewood, United States
Submitted on 15-10-2016
Outstanding service and value - every member of the staff I dealt with was extremely friendly and helpful. The room was very comfortable and well appointed, it even had a 55 inch HDTV. I would definitely stay in this Hampton Inn & Suites again.
Submitted on 17-10-2016
We arrived after 17 days on the road in this 65 day trip. Christina made us feel right at home, helped us with laundry services, food, and all available discounts. I can't say enough about she and Rachel's professional and courteous manner. The next morning at check- out, Rachel was still on duty and just as chipper, caring, and professional, as she was at check-in the night before. I don't know how she did it after such a long shift! I'm making sure Hampton Inn and Suites Lubbock-SW is on ... Read more
from Boerne, Texas
Submitted on 17-10-2016
The staff answers the phone, "thank you for calling the best Hampton Inn and Suites in Lubbock." They are the only Hampton inn and Suites in Lubbock. There is a Hampton Inn just down the road, but this property is best. You'll find all of the standards at this Hampton Inn as you would any Hampton: Free breakfast, Internet, and USA Today's at check in. There is an indoor pool, too. It may be hard to find; just aim for the Lowe's Home Improvement store and it is on the other side of the pa... Read more
from Lubbock, United States
Submitted on 18-10-2016
I was very pleased with my stay - no complaints! I was able to pre-register and choose a room that best meets my needs. When we arrived, I was surprised to find out there was a Happy Hour and Lite Dinner served. Very impressive.
from Glen Rose, Texas
Submitted on 19-10-2016
Overall, a very nice experience at this hotel. The main reason we stayed at this property was because of the Trip Advisor ratings. I'm a big fan of Hamptons, but I may choose another location if the reviews seem better. In this case, this Hampton is a good choice. The staff is excellent (especially Kim), the breakfast was surprisingly good, and the room is clean, comfortable, and roomy. There is almost no road noise, surprising since you are close to the loop and a Harley dealership is next door... Read more
from The Woodlands, Texas
Submitted on 20-10-2016
When you have an extended stay, having something entertaining nearby sure helps. The hotel is your upscale version of a Hampton Inn. Very clean, friendly folks. Was able to enjoy several movies during the stay...that actually made the difference for me.
Submitted on 24-10-2016
Superb hotel!!!! Great staff Kim Zion and Susie Turner as well as the amazing Jennifer who made the fantastic complimentary dinner and wine were perfect host. If you are ever in the Lubbock tx area this hotel is a must stay hotel.
from Lubbock, Texas
Submitted on 26-10-2016
Every week I spend use this hotel's meeting room, and every week the entire team goes above and beyond to ensure my meetings are smooth sailing. There are never any billing issues and the room is exactly setup how we need it. If you need a hotel you can rely on you want this hotel for your next meeting. I've traveled literally all over the world and this is by far the best serviced hotel I've ever been. Everyone is so happy and you can tell they enjoy being at work.
Submitted on 27-10-2016
Most of the time I can't be bothered to make a review, however I will make this one exception. The staff went way above and beyond my expectations by being cheerful, considerate, and accommodating. They really do show that they appreciate your stay and go way out of their way to make your stay the best possible. Kim and Gabby, you've done a remarkable job and I hope you get the recognition you deserve. I cannot recommend this hotel enough for anyone staying in this area!
from albuquerque, United States
Submitted on 27-10-2016
Clean rooms and newly remodeled lobby. Extremely friendly and helpful staff! Location of hotel was convenient to Texas Tech University. The complementary breakfast had a lot of different options. The gym was not the best, as it was very basic. Would definitely recommend this Hampton.
from New Braunfels, United States
Submitted on 27-10-2016
I have stayed here several times and it is always a good experience. Our rooms are always clean and ready and the selection of breakfast items is always excellent. The staff is always eager to please.
from Lafayette, Louisiana
Submitted on 29-10-2016
Hampton Lubbock has a thing for DETAILS. From wifi password (Blessed) to my candy bar with my name printed on it with Sweet Dreams. Very comfy rooms/bedding. Cheerful staff next morning. Breakfast area staff on her game - writings on banana's (smile more!, ahh, we meet again, your perfect) - and other great happy sayings to start the day off right.
from Austin, Texas
Submitted on 31-10-2016
Finally some one figured it out!! Yes, there was beautiful bright light in the bathroom....I could shave and my wife could actually put on her makeup with ease. This may be the single best marketing idea ever. Bright lighting in a hotel room.
from Corfu, United States
Submitted on 31-10-2016
Staff was extremely friendly and accommodating. Fitness Center was nice. Pool & Hot tub were being renovated and are not usable until Nov 1. Beds were extremely comfortable and the rooms had fridge, microwave, etc. making this a very comfortable hotel. I will stay here again for all my future Lubbock trips.
from Mesa, Arizona
Submitted on 01-11-2016
What a great stay this was! I'm used to the typical Hampton, which is my hotel of choice many times. The breakfast is always enough with a variety of choices and the place is kept clean. The beds are always comfy and they give you very little to complain about. This Hampton went ABOVE and BEYOND! They served a FREE DINNER in addition to the free breakfast. FREE DINNER! I've never heard of such a thing. We only ate there one night and they served lasagna and salad with a cheese plate and some f... Read more
from Grapevine, United States
Submitted on 01-11-2016
I have stayed in many hotels in Lubbock and will definitely come back to this one. The staff is friendly, professional and helpful. The hotel is kept very clean. The complimentary drinks and dinner every night is a nice bonus as well.
from Cibolo, United States
Submitted on 02-11-2016
Stopped in after a long day of driving and enjoyed the friendly staff, accomodations and free breakfast. AAA discount made the stay even more reasonable. Would definitely stay again if needing a hotel in the area.
Submitted on 03-11-2016
From the time we checked in, the staff was nothing less than courteous. They made sure we were well taken care of. I especially have to compliment the night desk clerk, Gabby. When my wife fell and hurt her hip, she was extremely helpful with calling the EMS. She continually checked on us and made sure we had everything we needed. And she was very attentive when we finally returned from the ER. I also noticed the staff being equally courteous to other guests. The staff, amenities, and overall co... Read more
from Durant, Oklahoma
Submitted on 04-11-2016
This was a wonderful experience. I was meeting friends and the lobby was a wonderful place to gather before we left for our dinner. The complimentary breakfast and dinner was really good.staff was very helpful and friendly.
from Fort Worth, United States
Submitted on 07-11-2016
I received exceptional service from this Hampton Inn and Suites. I was in town on business and my experience was exceptional from check in to check out, this is a great property that is managed extremely well. It is evident that the management of this property focuses on customer service!
from Saint Louis, Missouri
Submitted on 08-11-2016
Very nice place. They have a free mini dinner in the evening. Not sure if this is every night but the weekend we were there they had beef stroganoff one night and lasagna the other. We should of taken advantage of it since we bombed out at a Mexican restaurant called Piquant. Very clean great breakfast. Staff smiling and helpful.
from Lincoln, Nebraska
Submitted on 08-11-2016
Had a nice experience at this hotel. Travel for work all week and this place seemed like more than a home than a place to crash. Greet you when you walk inn with a happy hour food and cold beer. I didn't even make it to my room before I pulled out my daily work and finished up from the lounge. Kim and Gabby are hostess with the most!
from Orlando, Florida
Submitted on 08-11-2016
We usually stay at one of the Marriott hotels, but they were booked because of the big Texas Tech UT football game. So the Hampton Inn was not my first choice, but I will definitely check them out first next time we travel. The beds were very comfortable, the rooms very clean and the pool was very well taken care of. But most of all the staff went above and beyond to make sure that everyone had a nice day. They were very accommodating and pleasant.
from Lubbock, Texas
Submitted on 09-11-2016
my room was amazing!! the bed was more comfortable than my own at home. shower was nice and big as well. Kim and Gabby from the front desk were wonderful. They did a great job with all the snacks and of the free beer and wine is a plus!!
from Round Rock, Texas
Submitted on 16-11-2016
Great happy hour and tasty food. Staff is wonderful and accommodating. Rooms are always clean and comfortable. I would definitely recommend this place and will be back for every stay. Don't forget to sign up with Hilton Honors!
from Austin, Texas
Submitted on 20-11-2016
We stay in Lubbock Hotels frequently. My low rating is because of staff. We needed to speak to guest services in the evening and the phone in the room did not work. I had to leave the third room floor and go to the front desk to ask a simple question. When I told the employee the phone did not work, she did not make a note of it. On the way to breakfast, there were several people in the elevator. I was standing close to the back door. When we arrived at the first floor, the back door open... Read more
from Lubbock, Texas
Submitted on 22-11-2016
I had a very enjoyable stay. The room was clean and quiet. The bed was very comfortable. The location was extremely good and close to several restaurants and activities. I would recommend hotel for your stay in Lubbock.
from Carbondale
Submitted on 24-11-2016
We stopped in Lubbock on the way to San Antonio for an Air Force graduation. Hotel staff was welcoming, hotel and rooms were comfortable and clean. Breakfast was great! Wonderful stay on Lubbock. Recommend!
from Georgetown, Texas
Submitted on 28-11-2016
Stopover on long drive from Colorado to Central Texas. Chose Lubbock because of location along route. Needed a rest stop to break a 14 hour trip from Evergreen CO to Georgetown TX. Easy access off loop. Good selection of restaurants on loop near hotel location. Gas available on corner.
from Cedar Park, Texas
Submitted on 02-12-2016
We've stayed in Lubbock several times when traveling to and from Colorado or New Mexico and this was by far the best place we've stayed. The hotel and room were seeming new, clean, and well furnished. The staff couldn't have been more helpful and the complimentary breakfast is a step above others. It is also an easy off/easy on of Loop 289. Will definitely stay here again.
from Lubbock, United States
Submitted on 01-12-2016
The staff at Lubbock's Hampton Inn and Suites are phenomenal! Kim was especially lovely and super accommodating and definitely made my stay! There is complimentary shuttle service (to anywhere! airports, restaurants, etc), complimentary breakfast (with waffles, toast, oatmeal, cereal, yogurt, etc etc etc), and complimentary dinner (delicious chicken fajitas) [dinner is available M-Th I believe]. Additionally, the room and bathroom were very clean and the beds/ pillows were very comfortable! I w... Read more