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DoubleTree by Hilton Hotel Houston Intercontinental Airport

Houston, TX, US (IAH)

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Based on 860 reviews
Newly renovated airport hotel with free airport shuttle.
Room & Rates
2 Double Beds - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 1

2 Double Beds

  • 2 double beds
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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2 Double Beds Extended Sitting Area - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 2

2 Double Beds Extended Sitting Area

  • 2 double beds
  • extended sitting area
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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2 Doubles Mobility/Hearing Accessible Roll-In Shower - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 3

2 Doubles Mobility/Hearing Accessible Roll-In Shower

  • 2 double beds
  • visual alerts
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
Hide room details
2 Doubles Hearing Accessible - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 4

2 Doubles Hearing Accessible

  • 2 double beds
  • visual alerts
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 5

1 King Bed

  • 1 king bed
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed Extended Sitting Area - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 6

1 King Bed Extended Sitting Area

  • 1 king bed
  • extended sitting area
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed 2 Room Suite - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 7

1 King Bed 2 Room Suite

  • 1 king bed
  • sitting area
  • conference table
  • 2 room suite
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed 2 Room Presidential Suite - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 8

1 King Bed 2 Room Presidential Suite

  • 1 king bed
  • 2 room suite
  • spa bath
  • living/dining room
  • complimentary Wi-Fi and remote printing
  • 3-flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed 2 Room Hospitality Suite - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 9

1 King Bed 2 Room Hospitality Suite

  • 1 king bed
  • conference table
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
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1 King Bed w/Whirlpool - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 10

1 King Bed w/Whirlpool

  • 1 king bed
  • whirlpool
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
Hide room details
1 King Mobility/Hearing Accessible Roll-In Shower - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 11

1 King Mobility/Hearing Accessible Roll-In Shower

  • 1 king bed
  • visual alerts
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
Hide room details
1 King Hearing Accessible - DoubleTree by Hilton Hotel Houston Intercontinental Airport - 12

1 King Hearing Accessible

  • 1 king bed
  • visual alerts
  • complimentary Wi-Fi and remote printing
  • flat screen TV w/premium channels and pay movies
  • clock radio w/MP3 connection
  • microwave, mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
Hide room details
DoubleTree by Hilton Hotel Houston Intercontinental Airport
15747 JFK Boulevard, Houston, TX US 77032

This Houston, Texas airport hotel features 313 completely renovated, elegantly appointed guest rooms accommodations and suites that include the Sweet Dreams bedding package, high speed internet access, oversized work area, a sitting area and other modern in-room conveniences

This George Bush Intercontinental airport hotel also has 18,500 square feet of meeting space and banquet rooms available, and can provide elegant, professional catering services to help make your next Houston business meeting or social event come alive!

DoubleTree by Hilton Hotel Houston Intercontinental Airport proudly brews Starbucks Coffee. Enjoy specialty coffee drinks and a variety of breakfast and snack items, located in the lobby. Enjoy your favorite beverage, appetizer or Texas size meal while watching sporting events on one of the large LCD TVs or six smaller screens throughout the restaurant. Visit with friends, co-workers or family to enjoy a game of pool. Enjoy a delicious selection of entrees ranging from the classics to regional favorites. For a lighter option, try the Doubletree Eat Right Menu. A Texas rustic themed Restaurant & Lounge open for lunch and dinner. Oakley`s! is open for breakfast and lunch, and you will be delighted with the variety, freshness and quality. From American cuisine to International delights, you`ll enjoy the extensive breakfast buffet and daily themed lunch buffets and salad bar. Enjoy your choice of foods and beverages from either the buffets or a la carte menu. You are sure to find something to please your palate.

AMENITIES:
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 860 reviews
from New Orleans
Submitted on 17-05-2016
From the time I got to the front dest till I walked out it was a 5 star experience it is a very old hotel but the staff more than makes up for that. It had wonderful convention facilities and perfect location. It is under new management and I think this place will be there for a long time. The restaurant is bad but I think that a change is management will handle that
from Belfair, Washington
Submitted on 17-05-2016
We had to stay overnight in Houston both going and returning from Mexico. I chose this Doubletree due to it's close location to the airport. The shuttle picked us up promptly after advising we were at the airport. Check in was smooth and staff friendly. We were very tired, so it was great that there was a restaurant on site. The room was quiet, clean and comfortable. We enjoyed the breakfast buffet which included 5-6 hot items (eggs, bacon, french toast, biscuits & gravey and hash browns. ... Read more
from Fremont, United States
Submitted on 17-05-2016
Staff at the front desk was friendly, prompt and very accommodating. Room size was adequate and facilities were nice. Close to the airport with courteous shuttle drivers. If your a light sleeper the sounds of the airport may disrupt you but after the first day I didn't notice it anymore.
from Houston, United States
Submitted on 18-05-2016
Very helpful and friendly staff, thank you for not just pretending for the check-in and forgetting on later visits past the reception area. Genuine helpfulness observed towards ALL visitors while lounging near the lobby. Attendant made special solo shuttle trip to ensure the schedule of shuttle was adhered to as stated.
from Mesa, Arizona
Submitted on 20-05-2016
This is a fabulous hotel if you are looking for either business conferences or in our case a school reunion. The staff go out of their way and actually have become a part of our Singapore American School family since they have hosted us for many, many years. Don't know what we would do without them. LOVE THIS PLACE!!!!
from Dallas, Texas
Submitted on 30-05-2016
Always met with a smile. Rooms are nice and quiet. Beds super comfortable. Front desk staff is attentive and responsive! What more could you ask for. Thanks. P.S. Megan is the best! She won't rest until you are happy. Great team.
from Freetown, MA
Submitted on 31-05-2016
You blew the wake up call! No call at all! Total reliance on you for that. The front desk was less than apologetic. Horrific. No bath mat one day, no shampoo the next, and please leave the temp on the shower alone!
from Nacogdoches
Submitted on 01-06-2016
Clean room and nice staff perfect for what our family needed that weekend. My son really enjoyed the pool outside and my husband and I loved the gym and computer room I do wish the room service was a little less pricey but that's to be excepted I think
from
Submitted on 03-06-2016
Great hotel. The receptionist was great and even upgraded me to a king size being i am a bit taller than average. Didn't get my cookie only because i didn't need the calories but had them before and they ate good n warm. . Rooms are clean and decent. Plenty of nearby conveniences. But the hotel bar and restaurant are excellent, food is very good .
from
Submitted on 05-06-2016
I booked this hotel because I stayed there many nights when I traveled to Houston on business about 15 years ago. There has not been an update since I was there the last time. This hotel needs some serious work. The furniture is very old (some of it broken), the sink in the bathroom was cracked, and the air conditioning system is not very effective. The lobby area is updated, but not the rooms - I'll not stay here again.
from denver, United States
Submitted on 11-06-2016
While this used to be a wonderful place to stay at the Houston airport - It has fallen into disrepair and the Management staff is indifferent. The power was disrupted and the hotel did not have a backup generator - it's IAH!!! they regularly have hurricanes, rainy seasons and other weather events.
from Philadelphia, Pennsylvania
Submitted on 13-06-2016
Barbara at the front desk could not have been sweeter. She provided us with a run down of the local amenities and gave us cookies. Hotel is located close to the airport and the rooms are modern and spacious. Doubletree and Barbra = Southern Hospitality at its best.
from Austin, Texas
Submitted on 21-06-2016
Staff and service inside was excellent. Our needs were all met except when we got back, our car (and someone else's car) had been broken into. We then find out that the security cameras don't even view most of the property! The security team had a report, but were "not allowed" to share it with us. Also got the "sorry we are not responsible" answer from them and not much else. Again the ladies at the front desk were great but DO NOT park your vehicle here for an extended stay, pay a little more ... Read more
from Knoxville, United States
Submitted on 21-06-2016
I can rely on the Doubletree brand, and this hotel did not disappoint. Good location, soothing accommodation, ample parking, and friendly staff made my stay very satisfactory. I will definitely stay here the next time I'm in Houston.
from St Louis, United States
Submitted on 22-06-2016
I enjoyed my stay at Double Tree! I was there for business, great location to Houston International. The service was excellent, Internet was good quality to even stream a movie, the room service is prompt and of good quality, the registration process was quick prepared and very friendly. As well, believe it or not the beds were even good! It is an overall great place to stay, you will find the accomadatuons great in every way!!!
from College Station, Texas
Submitted on 23-06-2016
Stayed for one night very nice staff and great location. Had dinner in the bar was good food. Rooms very clean bed comfortable. Took shuttle to airport and was picked up from airport by shuttle. Would stay here again
from Houston, Texas
Submitted on 25-06-2016
Very nice service, great pool and spa area, staff was really nice, wonderfull bed, very comfortable bed and pillows nice towels very nice people. Excellent condition...wish we could have stayed longer
from Houston, United States
Submitted on 29-06-2016
Cordial staff, good location from airport, and pristine facility. Our family reunion is a 3-day event. We had access to a Hospitality Suite and 2 banquet rooms. All had adequate seating, tables were beautifully set, and staff was cordial and well organized. This hotel would be my first choice every time I am in Houston, TX.
from Pyeongtaek, South Korea
Submitted on 02-07-2016
After a thirteen hour flight from South Korea and then two and half from Detroit with the normal flight delays and rental car pick up, we arrived, only a mile later to the hotel. It was no surprise we experienced the same warm welcome as a year ago. Great friendly staff that treated us as family. And the I icing on the cake is the great breakfast. A must stay after a long flight!
from Golden Isles of Georgia, Georgia
Submitted on 02-07-2016
This Doubletree is conveniently located near the airport but it also has the noise of jets flying over. Check in was easy and the front desk staff was great. My room was clean except for a big sticky spot in the carpet at the foot of the bed. The toilet kept running every 20 minutes or so. Both issues were reported. Surface parking was available but the flow of traffic was not well marked and at times the shuttles had the road blocked. Housekeeping did a great job cleaning my room. As wi... Read more
from Fort Myers, Florida
Submitted on 03-07-2016
You can bet Hilton will always be without surprises. Clean is uncompromised! The hotel is situated close to several restaurants so having choices is great. We had two young children and they enjoyed the pool and spa.
from Clovis, California
Submitted on 04-07-2016
great location to the airport, good shuttle service. Once you get there, you are on your own. No food to eat, nothing else to do except sleep. Would have been nice to have an on site restaurant that was open and maybe a little bar to have an adult beverage.
from El Paso, United States
Submitted on 11-07-2016
Had a excellent stay at a quality place. Was in Houston on business and was able to stay at The Double Tree, from the moment I was picked up to the time I was dropped off back at the airport I was very pleased with all of the staff at the Double Tree. It made the stay just that much more of a comfortable experience.
from Salt Lake City, United States
Submitted on 13-07-2016
I stayed for business and we hosted a meeting on-site - everyone was extremely helpful, right down to ensuring out of town guests rooms/reservations were correct or added to or adjusted. Pre-reservation was very simple and I was very late in making my reservation!
from Philadelphia, Pennsylvania
Submitted on 15-07-2016
Close the airport, but the shuttle took forever. 1 hour to get to the hotel which about 2 miles from the airport. Service varied, from pleasant front desk, extremely helpful and courteous luggage handling, nice breakfast staff at the restaurant to completely indifferent and nearly rude service at the saloon at dinner.
from Portland, Oregon
Submitted on 18-07-2016
Nice hotel with very friendly staff. Good variety at the breakfast buffet and the food was well seasoned. Warm greeting at check-in and check-out. Acknowledged as a HHilton Honors member and member of a family reunion group.
from San Antonio, Texas
Submitted on 20-07-2016
Lack of communication regarding the billing process for room service. Billed twice. Asked for housekeeping to clean room. 4 hours later still had to go find someone then they had attitude. Threw pillows on ground to make bed and put same pillows back on bed. I was in the room. Then food tray stayed outside my door for the whole 2 days I was there. Even after I pointed it out!
from Midlothian, United States
Submitted on 20-07-2016
I stayed here recently for a HS Class Reunion. The hotel is very clean and the staff is extremely friendly. My one complaint was not being able to use the swimming pool due to inadequate maintenance. We arrived on a Friday evening and we walked out to take a look at the pool. There was green algae on the pool walls. This algae remained all weekend. Our room overlooked the pool and we never saw anyone out to clean the pool until Sunday morning as we were getting ready to check out.
from San Antonio, Texas
Submitted on 21-07-2016
Great location .Superb staff. Maegan was helpful and courteous. The decor was modern but very bland no touch of color although relaxing. The breakfast buffet was good but not much variety. The grits were excellent.
from
Submitted on 25-07-2016
Easy access. Clean room as expected for a Double Tree Hotel. Star rating is correct. Free parking which is always good . Restaurant was open till 11pm which help on my late arrival. Staff were polite.
from Los Angeles, California
Submitted on 26-07-2016
Came here for a class reunion. Hotel was nice as expected for Hilton Hotels. The AWESOME part was that shuttles take you to the airport - runs every 30 min. Thank God for this or I would have missed my flight very early in the morning.
from
Submitted on 26-07-2016
This hotel is perfect for reunions and relaxation. The staff is wonderful and the rooms are so comfortable and well appointed. The outdoor pavilion we had plus a conference room was so useful and nice. I love coming to this hotel. Everyone and everything is top notch!
from Melbourne, Florida
Submitted on 27-07-2016
Overall, I found the hotel to offer a great value for the room and level of service offered. The warm cookie upon arrival, call care line to call if you need any toiletries or robe you may have forgotten and overall atmosphere and airport location was all very good.
from Calgary, Canada
Submitted on 28-07-2016
Very conveniently located for my work and well priced. I mostly stay at this location during my visit to Houston. Except their lounge restaurant that I found a bit slow in service on a Friday evening with just one staff to serve, I find this hotel good for the price.
from Houston, Minnesota
Submitted on 29-07-2016
Location good. Staff was good and the rooms were very clean. Over all it was very good. We had no problems and the Internet worked very good. I would recommend this to all of my friends of which most if not all have stayed there.
from Lake Jackson, United States
Submitted on 29-07-2016
To begin our trip to Los Angeles we stayed near the airport. Although catering to airline and business travelers, our stay was excellent! The rooms were clean and everything worked it was quite and we had a great start
from Naperville, United States
Submitted on 30-07-2016
Staff is very nice and attentive. Hotel is very well kept. Just be aware if you leave your room in the morning, you should get your room key re-programmed before returning to room. Most time it deactivates.
from Calgary, Canada
Submitted on 30-07-2016
TV in room did not work on check in. Service rep promptly came up to room and fixed it. Next morning the same issue with TV. Fortunately I was checking out early. I find this a common problem in DoubleTree Hotels.
from Las Vegas, Nevada
Submitted on 05-08-2016
Super clean, great staff, just not in a location that has a lot near you. Just outside the airport boundaries, so that's why it's good if you have a quick overnight and need to get back to the airport.
from Houston, United States
Submitted on 05-08-2016
Conveniently close to the airport and highway. Cookies were good. Staff was nice and the room was clean. The first time I stayed here I got the room off one of the websites and got a better price than calling the hotel.
from Cleveland, Ohio
Submitted on 07-08-2016
The staff here is EXCELLENT! From the Moment you are picked up from the airport, the staff is nothing but pleasant! Once you arrive at the front desk The staff are very nice and helpful and will accommodate you in anyway possible. I love the Manager Barbara Rose, and The Front Desk Clerk Cynthia Hernandez. These ladies went above and beyond to make my stay here excellent. The room are clean and comfortable.
from Cleveland Heights, Ohio
Submitted on 07-08-2016
Green algae covered pool, dirty beds, burnt omelettes, the list goes on. Friendly enough staff, but friendly doesn't excuse the poor overall quality of the hotel. You could run your fingers along the wall of the pool and white that algae off. When the manager was asked about if the pool is scheduled to be cleaned and explained about the algae situation, her response was "I'll see if there's anything that can be done about that". They have chemicals specifically meant to kill algae in pools. Sev... Read more
from Atlanta, Georgia
Submitted on 07-08-2016
You can count on excellent customer service. I thoroughly appreciated Cindy, Meagan, and Jay. They are efficient and friendly, a wonderful set of faces everyday with caring and superb customer service skills. Barbara Rose is a great representative of management and goes out of her way to make sure all services are provided in an expected ed and expedient manner. I very much recommend this location based on all.
from McKinney, Texas, USA
Submitted on 13-08-2016
Found the room had undesirable smell. After checking in went to ice & cool drink room on our floor. Both had been removed. But the cookies received at check-in were super. Coffee maker provide a great cup of coffee. The staff at the front desk were pleasant. The driver was on time in returning us to the airport.
from
Submitted on 14-08-2016
The experience here is fair enough. Im jere for business trip. Room contains refrigerator and microwave and coffee machine and iron for the clothes. The only missing thing is the safe box. The airplane sound is noisy since its too close to the airport.
from Portland, Texas
Submitted on 03-09-2016
everything about this place was amazing!! the staff was very helpful and friendl,room was very clean and comfortable!! the pool area was fantastic didnt feel like we was in houston at all...and of course the cookies, they have the best cookies of all doubletree hotels. and they have just got set up with digital key so your phone can be your guest room key!! excellent!!
from Dresher, PA, United States
Submitted on 03-09-2016
I used electronic check-in and check-out; also the electronic key in my cell phone to access to my room, and additional doors in hotel's common areas. Very fast, simple and easy to use system. You goes directly to the room that you selected in the reservation process. I left the hotel bypassing the front desk. I got my invoice by e-mail. Perfect service!!! I enjoyed it and recommend it.
from Marshall, United States
Submitted on 04-09-2016
The staff were very attentive. The facility is clean. It is centrally located to Houston so it it easy to access Beltway 8, I-45, and 610. I've stayed there before and the breakfast was better than it is now.
from Horsham, United Kingdom
Submitted on 05-09-2016
We booked this for the night before our return to the UK. As we've used it before we knew it was comfortable and convenient to the airport. Staff we very welcoming - free cookies on arrival ! Rooms are spacious and comfortable. The bar is good and the bar food is also highly recommended. Breakfast buffet is also very good with a wide range of food and always being topped up with fresh food. Service is outstanding at a;; points in the hotel. Even to the point where the airport shuttle bus diverte... Read more
from Atlanta, Georgia
Submitted on 06-09-2016
Prompt shuttle to the airport and a friendly check in . Meeting rooms ready as promised and staff attentive! Breakfast was not included and a bit pricey for the offerings, but well done Hilton . We will be back.
from Houston, United States
Submitted on 13-09-2016
Had a great time at the reunion. Was part of the committee and the staff were very helpful and attentive. I would definitely recommend this location to family and friends. I would also recommend if you have any meetings or conferences for this location as well.
from Knoxville, Tennessee
Submitted on 18-09-2016
Taught a technical class in the hotel and the staff was attentive and responsive to requests and needs as required. Very convenient to stay across the pool area from my meeting. Used room service one night and the Derrick bar one night both were very good. I would recommend holding events in this hotel.
from Prescott, Arizona
Submitted on 18-09-2016
Great airport hotel; we were transported smoothly by the DT airport shuttle; check-in was perfect and we appreciated the extended check out, as we had a late afternoon flight overseas the next day; breakfast was delicious and the fitness room was quite well appointed. We would stay at this DT anytime we are going thru IAH.
from Tampa, United States
Submitted on 20-09-2016
The hotel was nice and reasonably priced. The room was clean and most of the staff were cordial and helpful. The onsite dining had above-average, diverse offerings (reasonable) but we ate elsewhere. The surrounding area of the hotel doesn't have much to offer in regards to food, amenities, or entertainment. A rental car is necessary. The next time we visit, we plan to stay near Woodlands, Downtown, or South Houston somewhere. We spent a lot of time driving. Rental car prices were expensive and a... Read more
from Atlanta, United States
Submitted on 22-09-2016
Came in late to IAH and stayed here overnight for an early AM meeting. Consequently I saw more of the backs of my eyelids than the hotel, but the "digital key" option through the Hilton iPhone app let me pick my room and check in before arriving, and bypass the front desk to go straight to my room. After a late arrival, this is a blessing. Rooms and bedding were clean and comfortable. Bathroom was spotless and had big comfy towels. Would definitely stay here again. Interacted briefly with ... Read more
from Houston, Texas
Submitted on 24-09-2016
Double Tree continues to offer me the comforts of home and the price is most reasonable. The IAH location continues to provide great customer services and satisfactory accommodations. The meals were great as well and those hot chocolate chip cookies just adds to the friendly welcome and warm greeting from their staff
from Kansas City, United States
Submitted on 25-09-2016
The staff was very helpful and satisfied our requests. The food in the restaurant was outstanding! We could not have asked for better. The driver was very courteous and helpful bringing us to the airport at 5 am in the morning.
from Canberra, Australia
Submitted on 26-09-2016
I actually liked this hotel, although disliked it initially after waiting > 50mins for a pickup from the terminal. The saloon had some atmosphere, and the hotel rooms were spacious and clean. There is a reasonable pool and grounds, and it is very close to the airport. Overall 4* (would have been 5 had my initial call for a airport pickup not been ?lost in the telephonic atmosphere). The shuttle leaves every 30mins from the hotel at least, and the breakfast had some diverse options.
from mckinney
Submitted on 27-09-2016
Would recommend staying. Staff was very friendly during our stay. Close to freeway making it easily to locate. A little noisy since it is located near the airport, but not bad. Was still able to get a good nights sleep. In room dining was fast. Server was great. Front desk was also great during our stay. The hotel is on the older side so I am sure a remodel is coming.
from Rancho Santa Margarita, California
Submitted on 27-09-2016
I had to stay overnight in the HOU area due to a flight that wasn't leaving until the following morning... when I arrived, the shuttle picked me up promptly... then when I got to the hotel, I was greeted by name when I walked in the door... surprised me... but was super nice... then I was offered FRESH baked cookies... they were delicious! I had dinner at the restaurant and the salad was great! The room was clean, staff was friendly & the shuttle was timely... no complaints here!!
from Washington DC, District of Columbia
Submitted on 29-09-2016
You rally get a great deal staying here. The price was low and the service and rooms and overall facilities are great. The front desk personnel is bilingual and very friendly which is always a plus. They also have extensive parking.
from Grandview, United States
Submitted on 04-10-2016
The property meet our needs for our meeting. We did have an issue with a vehicle getting broken in to in the parking lot. We meet here quarterly due to proximity to airport. The area has gone down some. Security in parking lot needs to be increased. Other than that we really enjoy the facility and staff.
from São Paulo, Brasil
Submitted on 10-10-2016
This Hotel provides all services in a good quality , staff team is attentious and all the time they shows to be at disposal to improve our stay. My stay was 2 weeks and I enjoyed most of services in this Hotel, I really recomend this Hotel
from
Submitted on 11-10-2016
Comfortable, clean, pleasant environment. Breakfast buffet was great. A little expensive maybe, but considering it's all-you-can-eat, it's understandable. The saloon/bar was a cool place to hang out after hours. Everything in the room was great. Enjoyable decor in the building. And of course, the cookies are wonderful!
from Missoula
Submitted on 11-10-2016
When we arrived in the parking lot, I noticed immediately we were directly in the flight path of the south runway of Houston Intercontinental Airport. Large jets were taking off about every minute and very loud. However, once inside we could not hear the jets at all. So amazing that I walked outside and back in and could not believe the silence in the hotel. I do transportation noise consulting for a living and I was impressed with this hotel. The weekend price was great and came with free,... Read more
from Mobile, AL
Submitted on 12-10-2016
With a long layover, I decided to book a hotel for some rest. Unfortunately, there was not a lot of rest. AC unit was extremely noisy and the bathroom had ceiling damage. The shuttle service was excellent.
from Auckland Region, New Zealand
Submitted on 12-10-2016
Overall a brilliant Hotel with the staff giving exceptional service. The only issue is the typical American Hotel breakfast food which is simply disgusting. Otherwise I highly recommend this Hotel as an exceptional Hotel.
from Arlington
Submitted on 16-10-2016
Older hotel, but nice. We had a a king size bed which was amazingly comfortable. The room had a microwave, refrigerator, and coffee maker. This is a very important feature! Great buffet breakfast with a lot of variety.
from Pittsburgh, Pennsylvania
Submitted on 17-10-2016
I reviewed this hotel earlier this year, and my comments were fairly positive - They still are (ie, hotel shuttle, fitness room, hotel/bar on hotel grounds, etc. ) However, there are a couple of items that require closer monitoring by the hotel: 1.) I had to, again, wait for over 1/2 hour for a hotel shuttle, from a hotel (Doubletree) that's only a few miles away from the airport. I heard worse horror stories from other of my work colleagues that were waiting for a shuttle for longer than 60 m... Read more
from
Submitted on 19-10-2016
I have stayed here many times over the years and have always enjoyed my stay. The property is clean and well kept and has a good restaurant and decent bar on the property. They have also upgraded to Digital Keys that allow HHonor members to skip the check in line and go straight to their pre-booked rooms. Very cool and very handy as this is a regular airline crew hotel so sometimes check in can be slow. The reason for my disappointment this trip revolves around the hotels airport shuttle. ... Read more
from Edmond, Oklahoma
Submitted on 31-10-2016
I was in Houston last week on business and had an early morning flight back. So I was looking for a hotel near the airport. You can't beat this DoubleTree. It's less than two miles from the rental car return center. I was out the door and had the car dropped off and at the airport in under 20-minutes. As for the hotel itself - check in was super easy and the desk clerk was friendly and welcoming. My room was clean and comfortable. No complaints. Another solid Hilton stay.
from Japan
Submitted on 31-10-2016
Stayed here due to missing flight. Didn't expect anything but made me feel staying longer. Bed was so comfy, bath amenities smelled so nice. Reception, shuttle bus, restaurant staffs, everyone so kind and very welcoming. Breakfast buffet was more than expectation.
from Centennial
Submitted on 01-11-2016
This hotel provided a wonderful opportunity to attend a homecoming game in my hometown. The opportunity to have an airport shuttle to pick you up and return you to the airport was indeed a plus. The room accommodations came with a refrigerator that you don't normally have in your room. The hotel is within walking distance to area restaurants, but they do provide a restaurant, bar and even a Starbucks! There is a garden area if you are a smoker or just want to sit outside a read a book.
from Dallas, Texas
Submitted on 02-11-2016
Might want to skip the checkout during the early morning. Staff is rude, won't print receipts, and no manager on duty to assist you. Lack of any customer service during the checkout process. I felt my private information might be violated by desk worker based on her attitude.
from DULUTH, United States
Submitted on 02-11-2016
Double thumbs up for location, cleanliness, and value. I expect to be in the area and will stay here again. daskdksdkadkakskdkakdakksad'kakd'sakd'akd'aksd'kd'sadksa'kd'kad'kad'ksa'dk'akd'sakd'akd'sakd'akd'sak'dka'kd'akd'sak'kdka'dk
from Parker, Colorado
Submitted on 05-11-2016
This hotel is located just a short shuttle ride from IAH. When I checked in, the ladies working the front desk went above and beyond to make sure my stay was enjoyable. There is a restaurant (with several beers on tap, including Shiner Bock), a fitness room, and pool on property. There is also a laundry room for guest use.
from Sunderland, United Kingdom
Submitted on 06-11-2016
Very last minute booking due to cancelled flight. Excellent hotel in all respespcts. Only downside no room service or food available for very late arrivals. Very friendly helpful staff. Perfect location for the airport, with free transfers
from Denver, Colorado
Submitted on 06-11-2016
Love this hotel. Always stay here for business. We had a few lunches here and they were amazing! The mixer provided after a conference day was incredibly enjoyable. Rooms are always clean. Staff is very accommodating and pleasant. They always fulfill any request I have.
from Saskatoon, Canada
Submitted on 12-11-2016
We stayed 2 nights at different times of our trip and really appreciated the great customer service. We have to really commend Maegan Davis (Front Office Supervisor) for making our 1st night stay really enjoyable! She went out of her way to Welcome us after a very long day flying with many setbacks/delays. Her efforts to do that made us look forward to our time in Texas as we felt people there are really nice! The hotel is nice and clean and all staff really take time to smile and say Hello ... Read more
from SHALLOTTE
Submitted on 15-11-2016
Stayed here while attending a 3 day training event that was held at the hotel. It was a wonderful experience. No complaints whatsoever. The room (on the 5th floor) was quiet & clean and had modern amenities. Close to George Bush International airport.
from DeLand, Florida
Submitted on 17-11-2016
Here for training class. Groyp meals varied frim okey but banquet not fit to eat. At restaurant French onion soup great. Staff friendly at breakfast, food varied alot some morning grits other none. Same with breads some morning bagels others all sweets.
from Houston, Texas
Submitted on 17-11-2016
This is my favorite hotel. At check-in, they offer free warm cookies and friendly smiles. I enjoyed the pool and its vacation-like scenery. This is definitely a place to take the family. The rooms are clean but out-dated. I do believe they will be renovating in January 2017. The hotel is located close to 3 major shopping malls and more than 4 theaters. There is so much to do in the area. As a bonus, the Hotel also offers a Pub style bar.
from Jackson, Michigan
Submitted on 17-11-2016
Hotel is conveniently located by airport and offers a free shuttle. Rooms are ok; bar and restaurant ok. Meeting rooms small but functional. Convention staff most helpful. Hotel shuttle a nice amenity. As a Hilton Honors member, I received no "perks" during my stay. Had to ask for a bottle of water when I checked in.
from Andrews, TX
Submitted on 19-11-2016
Got a very nice room for being a Hilton Honors member. They have two floors for Honors members. Hotel is clean, modern, staff is very friendly and accommodating. Food was very good except Italian food was very salty. Had a large international group there for a conference and things went well even last minute changes that had to be made. Highly recommended. Hotel is next to George Bush Airport, very convenient for those flying in there. I would recommend a rental cars for those that have to come ... Read more
from Auburn Hills, Michigan
Submitted on 19-11-2016
A great place to stay when near the airport. For a road warrior the room was clean and the shower had plenty of pressure and hot water. The bed was comfy and the room quiet. The shuttle was timely and the driver was courteous.
from New York City, New York
Submitted on 22-11-2016
Not much to say on this one other than I was there for all of 12 hours after a missed connection at IAH. Would this be a hotel that I'd give 4 stars to if I were at some vacation destination? No, probably not. But as far as airport hotels go, this is pretty solid. I called them when I arrived to assess the shuttle bus situation. They said that it would take 10 mins or so and I waited outside. It took 15-20 mins, but the airport was very, very busy during this time. Shuttle service was f... Read more
from Sour Lake, Texas
Submitted on 22-11-2016
You cant go wrong with this hotel.its very clean with a wonderfull staff to boot.great location and everything you need close by.its nice to see smiling faces everywhere you go!you wontbe sorry if you stay here
from Houston, Texas
Submitted on 24-11-2016
Meagan was absolutely amazing. My husband called to get my daughter and I set up with a last minute hotel. We had a flight cancelled and we have never felt so welcome. My daughter was so happy! Thank you Meagan for all of your hospitality!
from Beaumont, Texas
Submitted on 24-11-2016
Very clean room. Great location and value. Efficient check-in. The welcome cookie was delicious! Not satisfied with the customer service related to retrieving something that I forgot in the hotel room.
from Houston, Texas
Submitted on 25-11-2016
Great hotel, friendly an honest staff. I will definitely return. Great value, great location and so convenient. Manager was the bomb. We all felt so welcome. Thanks a million, we will definitely return. Items left at the hotel was recovered and made the stay worth it. I didn't like the way the restaurant staff treated us because they were closing early an didn't seem to want to be bothered when we, a party of about 15 minimum came in. Other than that, we really enjoyed our stay
from Stockholm, Sweden
Submitted on 27-11-2016
Good standard over all, clean rooms and comfortable beds. A nice, Texas style saloon restaurant is available in the hotel and a Starbucks is there for you in the morning if you prefer to not have the hotel breakfast. The receptionist was friendly and ready to help with advice on when to take the shuttle to avoid being late or running into a big check out crowd.
from Taoyuan, Taiwan
Submitted on 27-11-2016
We stayed two nights here for an international flight. The hotel shuttle bus took 40mins to pick me up from IAH airport, the front desk manager felt sorry to me and gave me a free dinner coupon as apologized. They don't need to apologize to us since the shuttle is free, however they have an excellent service. The hotel restaurant food is really good, we ordered fajitas and we enjoy it. The breakfast service is excellent as well. We stayed in Hilton garden INN, Hilton, and Hampton Inn around IAH... Read more
from Lufkin, Texas
Submitted on 28-11-2016
Great job -- clean well appointed rooms -- great check in experience -- excellent amenities -- above average, responsive service -- great location, easy access -- appreciate the complimentary airport shuttle -- will use this hotel again!
from United States
Submitted on 29-11-2016
I was in Three rooms in four hours. Just when I got to bed, there was noise coming from an adjoining room with a loud kid that sounded as if the door was open. I had no choice but to get dress, pack up and to move in a new room after 11PM. The new room was freezing and I turned off the AC. I woke up at 2:30AM to turn up the heat and the room actually was getting colder. The thermostat did not have a heat or an AC switch. Finally at 3:00AM I called the front desk and the phone rang for minute... Read more
from Detroit, United States
Submitted on 01-12-2016
This hotel is dated and the employees are uninspired. It is hard to imagine that this hotel is still open. The best part of this hotel is the free shuttle to the airport. the staff just seems to be there with no real concern about providing a quality experience. i'm really upset that we stayed at this hotel.
from
Submitted on 02-12-2016
I come here a lot for business trips and I have to say I'm never disappointed. The hospitality is always so welcoming and attentive. Megan at the front desk is so wonderful and joyful and the shuttle drivers are nothing but nice and extremely prompt. I recommend this particular hotel for anyone staying in this area who wants great costumer service, nice comfy rooms and good food.
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