from Cedar Park, Texas
Submitted on 21-10-2016
Stayed for two nights this week. Needed a larger room so reserved a 1BR queen suite, a bit pricey (stayed in a 1BR comparable suite in Waikiki for the same rate so go figure). Wanted to be close to DART so this fit the ticket as the Akard station is on the block behind the hotel. The neighborhood, a tad bit sketchy. Understanding this hotel is downtown Dallas, its not unexpected to have big city issues. However, after getting off DART Friday afternoon, I was asked by no less than 6 people...
Stayed for two nights this week. Needed a larger room so reserved a 1BR queen suite, a bit pricey (stayed in a 1BR comparable suite in Waikiki for the same rate so go figure). Wanted to be close to DART so this fit the ticket as the Akard station is on the block behind the hotel. The neighborhood, a tad bit sketchy. Understanding this hotel is downtown Dallas, its not unexpected to have big city issues. However, after getting off DART Friday afternoon, I was asked by no less than 6 people for money on the walk back to the hotel. That being said, every one of these people were in no way scary-in fact almost polite. However, it's an experience one doesn't expect near a hotel we paid almost $600 for, for 2 nights. Upon arriving back to the hotel after dinner, there was a man sound asleep on the bench in front of the hotel. Perhaps one issue is, there is a major city bus hub kitty-corner from the back of the hotel. Parking is $24, NOT including tax. There is no self park, and my husband found out why this probably is. He left something in the car he needed, so the valet gave him our car keys and let him walk to the car to retrieve this item. My husband is a world traveler, and he has never seen a more disgusting park garage. If you see photos of the hotel, the garage is just to the left of it, and you can easily see it is quite dated, perhaps from the 70's. My husband said it was filthy and LOADS of garbage everywhere.
The room: very spacious and appears to have been recently renovated, which I appreciated and is one reason I chose this hotel. That being said....only 2 pillows on each queen bed and one for the pull out sofabed. This suprised me as the hotels I've stayed in the last couple years had an abundance on every bed. I called housekeeping for a few more and I was told I could only have 2!! This was a motel 6 experience for premium pay. They must be short staffed, as the same young pregnant woman who checked us into the hotel, also an hour later brought up to the room 2 pillows with 2 pillow cases, which I readily tipped for.
There was mold on the ceiling above the shower, and mold in the grout lining the tub. The toiletries were Neutrogena but non-impressive, no scent or quality. There was a full kitchen adequately supplied but we did not use it. The sofabed (I slept in it) was LESS than sofabed quality. The sheets provided for the pull out have stains on both top and fitted. TV's very nice. Safely lock on door half way unattached to the wall. NO SAFE in our room!! Who does that!!!
Every hotel I've stayed in for a long time has a soda machine next to the ice machine. Not here. Note: if you are given a room directly in front of the elevators....strangely, there is rather loud music playing in front of the elevators which are directly in front of rooms, which know I would not be able to sleep through.
Breakfast. Disclosure: my family are vegetarians, so ALWAYS expect limited items available, so cannot fault this hotel for that as all hotels are like this and we accept this. They have fresh waffle mix so you can make your own Texas waffle. I really liked my waffle but my husband and son did not. Go figure. Syrup pump did not work so I actually had to knock on the kitchen door to tell kitchen staff it did not work. Note: do NOT expect Embassy Suites quality. This is NOT a manned breakfast, it is totally self serve with a single employee making rounds about every 15 minutes. Otherwise you do not see a soul. Fruit was sad and kinda brown from age. Coffee, not sure how the mess up coffee, but it tasted off, poor quality tap water? Evening reception: again, kinda expected an E.S. type experience. ONLY wine and beer, self serve. No Soda? What do they have against soda? That being said, the eating/lounging area is quite nice, even a pool table available.
All in all, just an OK experience for ALOT of money. The employees ( very few encountered over our 48 hour stay) were minimally polite. I think the Valets were the most accomodating, but reserved. The breakfast/reception area is cordoned off, and you actually need to swipe your room card to enter, Makes me wonder if this has to do with the questionable area...won't be staying in the location again :(