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Hilton Dallas Park Cities

Dallas / Fort Worth, TX, US (DFW)

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Based on 585 reviews
The new Hilton Dallas Park Cities is located in the upscale area of University Park and Preston Center- near downtown Dallas. The hotel is the only bo
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Hilton Dallas Park Cities
5954 Luther Lane, Dallas, TX US 75225

If your leisure time allows, please make The NorthPark Center a priority for all of your retail shopping needs while staying at this unique Dallas hotel. This mall's anchor stores include Neiman Marcus, Nordstrom, Barney's New York, Macy's, Dillard's and more. Our hotel in Dallas is also within walking distance to Preston Center, which is home to nearly 250 retail shops and restaurants. The Hilton Dallas Park Cities hotel is also fortunate enough to have nearly thirty well-established Houses of Worship within three miles of our hotel in Dallas, Texas including Temple Emanu-El, Congregation Shearith Israel, Christ the King Catholic Church, St. Michael and all Angels, Perkins Chapel, Highland Park Presbyterian Church, Park Cities Baptist Church, Northwest Bible, University Park Methodist and Highland Park United Methodist Church. Weddings, Bar/Bat Mitzvahs, and Corporate Events are what we specialize in at the Hilton Park Cities Hotel in Dallas, TX. Meeting rooms range from an executive board room to several elegant meeting rooms and our grand Beverly Ballroom. From our Starbucks« Coffee outlet, Mo Jo's Caf?to the 224 exquisitely appointed guest rooms, the prime location and luxury is the perfect compliment to any Corporate or Social Event in the Hilton Dallas hotel in Park Cities.Shopping, Area Churches, Weddings, & Bar/Bat MitzvahsHILTON DALLAS PARK CITIES HOTEL FEATURES INCLUDE* Professional sales and catering team with a full-time certified wedding consultant* 14 luxurious meeting/banquet rooms for groups of 2 to 400, including the magnificent Beverly Ballroom* OPIO restaurant featuring the cuisine of renown Dallas Chef Billy Webb* Elegant OPIO bar famous for its 4pm to 8pm happy hour, light appetizers and late night menu* Roof-top pool and adjacent 2,000 sq. ft. 24-hour complimentary Fitness Center featuring all Precor« Equipment* Valet Parking, in-room dining and complimentary business center at our Dallas hotel* Hilton Dallas hotel gift shop catering to all business and personal needsHILTON DALLAS HOTEL GUEST ROOMS FEATURE* High-speed Internet access available in all 224 rooms of this Dallas hotel as well as wireless access in public areas* A lavish Executive floor featuring a lounge, TV, morning/evening concierge service and honor bar* 46 executive rooms with evening turndown service, complimentary bathrobes, morning continental breakfast, and evening hors d'oeuvres* Oversized executive work desk with deluxe ergonomic chair* USA Today« each weekday morning* 27-inch televisions, HBO«, in-room movies, and Nintendo«* Two dual-line speakerphones with voicemail* Cuisinart« coffee maker with coffee and LavAzza tea, makeup mirror, iron, ironing board, and hairdryerTHE HILTON DALLAS, TEXAS PARK CITIES HOTEL NEIGHBORHOOD* The Hilton Dallas Park Cities is minutes from the city's best shopping and dining venues including, NorthPark Center, Galleria Mall, Highland Park Village, Snider Plaza, Neiman Marcus, and within walking distance in Park Cities is Preston Center encompassing over 180 retail, dining, nightlife and recreation destinations* Downtown, West Village, SMU, Love Field, DFW Airport, The Dallas Market Center, The Arts District, Opera Hall, Nasher Sculpture Garden, Fair Park, Dallas Aquarium, The Dallas Museum of Art, American Airlines Center«, Victory Park, The Cotton Bowl, Sparkman-Hillcrest, and Morton Myerson Symphony Hall are also all within a few minutes of our Dallas hotel* There are several hospitals nearby: UT Southwestern Medical Center, Scottish Rite, Parkland, Baylor Hospital, Children's Medical Center, and Presbyterian Hospital.* Brand stores and services nearby the Hilton Dallas Park Cities include Fedex Kinkos, Sprinkles Cupcakes, Office Depot, CVS Pharmacy, Starbucks«, DSW, Wolf Camera, Men's Warehouse, Joseph Banks, and more* The Hilton Dallas Park Cities is adjacent to the Dallas North Tollway and Northwest Highway/Loop 12Travel should take you places!?

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 585 reviews
from Garland, Texas
Submitted on 18-05-2016
A wonderful experience. This was our host hotel for my sons wedding. They provided a large block of rooms for our guests, including some last minute requests the evening of the wedding. There was a nice area reserved for our cocktail hour prior to the reception and then a private brunch the next morning.
from San Francisco, United States
Submitted on 19-05-2016
My biggest beef with this hotel and how it treats its HHonors Elite members is the lounge. Its pathetic. The warm breakfast consists of oatmeal and runny scrambled eggs? I've seen some bad lounges, but this one was really sub par. Hilton REALLY needs to step it up in terms of their lounge offerings overall. Cost cutting may be fine for your occasional traveler seeking a great price, but coming from a business traveler that is on the road virtually every week, we need a little something to k... Read more
from Portland, OR, United States
Submitted on 20-05-2016
Like so much of Dallas, this is a nice hotel in a "I could be anywhere" location. Had a little trouble with hot water for the morning shower, but it made a good wake up call, and was not indicative of the overall condition and feel of the hotel. I enjoyed my stay, and would recommend it, if you need to be in this part of Dallas.
Submitted on 24-05-2016
As a Diamond HHonors member, I make it a priority to stay at Hilton both for business and pleasure. My recent stay was for the latter and I was very disappointed in this Hilton's experience. First, the hot water in the shower took over 20 minutes of constant water running to get hot. Only after running the sink at the same time did the water temp change. Second, the executive lounge was abysmal. The "food" was so bad that the F&B manager should be embarrassed or fired. Making matters worse, th... Read more
Submitted on 25-05-2016
This was my third time to stay at this hotel this year. Obviously, it was a good experience. The location was perfect for our families. It's only a couple of blocks walking distance to an upscale area of Dallas with lots of shops and very good restaurants. It's an easy drive to Northpark Mall, SMU, Love Field and close to downtown, and lots of the Dallas fun sites. The neighborhood was beautiful and safe for those who chose to go for a run. The restaurant was good and the service by all the staf... Read more
from Charleston, South Carolina
Submitted on 28-05-2016
My wife had a very hectic and emotionally draining trip to Dallas to handle some family affairs. This location was perfect for her travels to Oak Cliff, Plano, and Lakewood. The entire staff was always pleasant and helpful and her comfortable room was a welcomed quiet refuge for her to recoup for the next day. The visit and experience certainly place the Hilton Dallas Park Cities on our repeat list for our next Dallas visit.
from Birmingham, United States
Submitted on 03-06-2016
Outstanding facility with very helpful staff. No problems and no worries during my stay. Work out room was clean and machines were in working order. Room service food was very good and delivered in the time that was stated.
from Hollywood, Florida
Submitted on 04-06-2016
This is a top notch choice for visit to Dallas. Close to Love Field (less than 10-15 minutes away), near the two north-south expressways and convenient to restaurants and shops as well as the major visitor sites such as Bush Presidential Library, JFK Museum at Book Depository and SMU. The Hotel is well kept, rates are reasonable and breakfasts are outstanding. The fitness facility is well kept and staff appear to take pride in keeping the place in excellent shape. At first it appears to be in... Read more
from Santa Ana, United States
Submitted on 06-06-2016
Pleasingly surprised and enjoyed our stay. Self parking was an issue I did not care for. All other services were sufficient and pleasant. Would recommend to other family and friends next time in Dallas area.
from Clifton, United States
Submitted on 16-06-2016
We went there for part of our baby moon. I mentioned this in the notes on a reservation. We had a fantastic little card, a tray with fresh fruit, yogurt and other snacks. They welcomed us by name and celebrated with us for being on our baby moon - even at 10:00 at night!!! They were amazing - we will be back.
from Springfield, Missouri
Submitted on 17-06-2016
First time staying at the Hilton Park Cities as it's not in the typical area I'm in for work in Dallas. I was pleasantly surprised...large modern rooms, great lounge and nice setup of the rooftop pool. One thing to note, it's valet parking only. I'll definitely be visiting again.
Submitted on 20-06-2016
Amazing hotel stayed here for a wedding the room was lovely the hotel was lovely! Only thing is you don't get house keeping everyday, the staff were all polite wouldn't order room service again as it was so expensive but all in all had a lovely stay.
from georgia
Submitted on 21-06-2016
Hotel in great location. Stayed on club level. Service on that floor was rude. Not what we expected. Room was fairly clean but bathfaucet needed work and air was not sufficient for Texas heat. Was not left but one bath towel on second day and barely any toiletries. Really expected more for Hilton club level. Disappointed overall.
from Heath, United States
Submitted on 21-06-2016
I was highly satisfied with my stay. Staff was friendly, the check in was efficient, the room was beautifully appointed, and everything went just as I expect from on! Internet access was great, executive lounge was great, and the floor was very quiet which was exactly what I needed.
from Houston, United States
Submitted on 26-06-2016
Great location & Excellent Service by hotel staff and restaurant staff. Only complaint would be lack of guest parking. Guests are required to use valet during entire stay, having to wait for vehicle. Vehicle drop & pick up area only allows three or four vehicles at a time.
from Houston, Texas
Submitted on 27-06-2016
This Hilton is not a large property like some Hilton hotels. It is actually quite charming and somewhat boutique. The rooms are spacious with nice bathrooms and breakfast is included. The staff is very friendly and helpful. My husband and I have stayed there twice in the last few months. The first time we stayed, there was quite a lively crowd in the lobby bar area -- not rowdy, but it made for a fun lively atmosphere. The nice part is that the rooms are insulated from the lobby noise, so it did... Read more
from San Antonio, Texas
Submitted on 30-06-2016
Such a great hotel in an ideal location. Easy to get to everything Dallas has to offer. Hotel only offers valet service, no self parking but it was very efficient. Rooms were clean and spacious. Our view overlooked a construction site but the noise never woke us up. I would book this hotel again for a weekend in Dallas.
from Burleson, United States
Submitted on 01-07-2016
The Staff makes this a great hotel! I also liked it because it was small (11 floors). Very clean. Very pretty. It is very close to major roads, highways, tollroads & shopping. Also, it is in a VERY NICE area of Dallas.
Submitted on 01-07-2016
Great location close to the church that the convention was held. Great eating areas around. Hotel was nice and clean. Bellman and parking assistants were all super nice and helpful. Would stay there again.
from Salem, Massachusetts
Submitted on 03-07-2016
The hotel staff were great, the hotel is nicely decorated, and the location is very good. Right off the freeway and also walking distance to a large shopping center and starbucks. I am an HHonors member and I paid extra to stay on the Executive Level. If I had stayed in a regular room, I would have been perfectly happy. However, these are my issues: the desk staff said nothing about the Executive Level when I checked in and I had to ask. I got to the room and found that there were no bathrob... Read more
from Midland, United States
Submitted on 05-07-2016
Outstanding staff and service. Beautiful. Just-right size. Low-profile, boutique feel. Quiet, pleasant rooms. One of the best breakfasts on earth. Excellent dining for all meals. Great value. We've stayed in many hotels in Dallas/Fort Worth over many years. The Park Cities Hilton is consistently our favorite.
from Conway, United States
Submitted on 05-07-2016
It seems that the staff is working on making this hotel the hotel where you want to stay. The only issue with sleeping was that the mattress seemed a bit old and needed to be replaced. I believe that you could park yourself behind the hotel, you might want to check on this. The Front desk staff was great in correcting an issue with my bill before I even saw it. Great location for restaurants, SMU, and shopping.
from Roswell, United States
Submitted on 06-07-2016
Outstanding customer service in every possible way. I was a recent guest here and from check in nothing went right. I was frustrated, the employees were frustrated and so forth. I was probably the biggest problem no doubt but the hotel manager made everything right. I was given a new suite, cheese, crackers, breakfast, happy hour, etc.....the people could not have been nicer. The hotel is situated within a few walking minutes to several really good restaurants, cafes, coffee houses and s... Read more
from Bentonville, United States
Submitted on 10-07-2016
My family were searching online for a safe & clean hotel with an affordable price tag. And I can not believe we were able to find it at the Hilton hotel. The area was in Dallas that the Hilton was located was peaceful and the whole experience was awesome! For now on we will make reservations with the Hilton hotel no mater the city or state. I loved it! And my kids favorite part was the roof top pool! Two Thumbs up Hilton!!!
from Woodside, California
Submitted on 11-07-2016
This Hilton is a really nice business hotel that is close to both downtown and the northern suburban business areas. Staff is very welcoming and the bar is good for dinner and drinks. Breakfast in the Resturant is also good.
from Orlando, Florida
Submitted on 12-07-2016
What a wonderful experience. Convenient, friendly--great restaurant and bar. I travel almost weekly for work. I can tell you that this was one of the best hotel experience I have had in years! I chose this hotel for the location. I was glad that i did. The friendly staff made you feel at home. I was there most of the week and ate breakfast there every day. I also had dinner there. The food was so far beyond expectations. Do not hesitate to stay here. You will sleep well in a very well kept h... Read more
from Fairfax, Virginia
Submitted on 12-07-2016
The hotel is bright and modern with a very helpful, friendly staff. The guest rooms are clean, comfortable and well appointed. The wedding we attended was absolutely gorgeous, and we loved the pool deck on the roof!
from Hillsborough, California
Submitted on 14-07-2016
Cleanliness of room was just average. Glasses/plates left eventhough we stayed 2 nights, coffee was not replaced for 2nd day, paper cups no replaced for coffee. Was not told of room upgrade and was charged for it anyway. No guest parking that was safe or nearby. Price was too high for value and location.
from Pittsburgh, Pennsylvania
Submitted on 16-07-2016
The hotel itself and the room was okay. The bath tub was more in line with a Super 8 than a Hilton but the worst part was that you're not allowed to park your own car or keep your keys and the kids running valet don't know how to drive stick and they look like they are barely old enough to have their learner's permits.
from Tulsa, United States
Submitted on 17-07-2016
Great hotel where you can walk to shopping and dining. Close to The Cake Bosses new bakery, Orris store and other boutiques, etc. Rooms were very comfortable and clean. There was construction nearby but that did not affect our stay.
from Staunton, VA, United States
Submitted on 19-07-2016
Definitely would recommend this hotel, especially if you are an HHonors member. The service was excellent and the accommodations were great. Everyone was friendly and the location was easy to access. Will return.
Submitted on 23-07-2016
We stayed here for a long weekend to spend time with friends and see the city. Stayed at this hotel about eight years ago and don't think it has been updated much since then. We were on the club level and our bathroom was looking ragged. Toilet had a hard time flushing and shower handle ready to fall off. We were in a corner room and surprised how dated the furnishings were. Housekeeping was VERY slow to clean rooms. Walls a bit thin. Next time we will probably look for another place.
from Austin, Texas
Submitted on 24-07-2016
Valet parking is an expensive pain, but expected for the area. Bathrooms are old and dated. Beds were comfortable enough. Hotel dining options are fine, but better places nearby. Pool is small, but nice if kids are there alone. Good gym.
from Dallas, Texas
Submitted on 25-07-2016
I should have written this a long time ago! We had our daughters wedding reception at the Park Cities Hilton in May of 2015 and we basically moved into the hotel for the week leading up to the wedding. I cannot say enough wonderful things about this hotel and the staff! We worked directly with Ann Cuellar for all things about the reception. Ann paid attention to all the details, put up with a father who wanted the biggest bang for his buck, a mother who wanted all details handled perfectly an... Read more
from Tulsa, Oklahoma
Submitted on 25-07-2016
This is actually a decent little hotel - but the on duty manager treated me disrespectfully and terribly. All I did was ask questions and was told "he didn't know what to tell me" and that I was "out of luck".
Submitted on 26-07-2016
We stayed the weekend at Hilton Park Cities for the first time. I loved the feel of the hotel when you walk in and how everyone is friendly and welcoming. While checking in we were assisted by Jake who was very professional and made sure we knew all the accommodations the hotel offered and where to find them. The room was very nice and I enjoyed the comfy beds. The hotel has some wonderful restaurants close by and a lot of shops. The rooftop pool was wonderful and the kids loved the view. One th... Read more
from Austin, Texas
Submitted on 26-07-2016
The entire experience was wonderful. I would recommend this hotel. Enjoyed the food at the restaurant, as well as some delicious beers. Enjoyable spot. The staff seemed to enjoy being there, always important.
from Austin
Submitted on 29-07-2016
I stay at this hotel when traveling for work as long as it is available. I enjoy the hotel and the staff and the location is great for work. I have stayed at this same hotel for over a year during business trips, and I enjoy seeing the same staff and the welcome reception of home away from home feeling.
from Dallas, Texas
Submitted on 31-07-2016
Went there for a weekend of Dallas shopping with girlfriends this hotel is the perfect location for all the shopping spots and great restaurants! Love everything about this hotel-the rooftop pool, location, beds and pillows, and especially the staff! Every employee from valet to housekeeping was so friendly and helpful. They treated us as family instead of guests. This is a great Hilton property!
from Fort Thomas, Kentucky
Submitted on 01-08-2016
I had the pleasure of staying at this hotel over the weekend. We had dealings with much of the staff including Lynn, Kyle, Matt, Peyton, Lourenzo and Charles to name just a few. I travel quite often and it is very rare to have all of the staff be so welcoming and friendly!! Each and every one of them bent over backwards to accommodate us and make our stay very memorable! The ladies at the front desk even took pictures of our group and helped us find places to go within Dallas that met our part... Read more
from Middle Tennessee, United States
Submitted on 02-08-2016
Very nice facility convenient to SMU. We use this facility recommended by SMU for student orientation we were very satisfied with your overall experience. Clean rooms friendly staff pretty good value.
from Miami, Florida
Submitted on 04-08-2016
No free parking is available. Also, everytime you are in and out of the hotel you must use valet which is $30. Furthermore, there is no free internet. This was a HORRIBLE experience. Totally inconvenient place to be for business purposes.
from Tulsa, Oklahoma
Submitted on 09-08-2016
This hotel is beautiful. Only offers valet parking for $26/night so that's kind of annoying. But whatever. Room service is also annoying to deal with, but it's worth it. Try the spicy hummus if you want a snack. It's incredible. Nice rooms. Kind of loud though.
from LongBoat Key, United States
Submitted on 09-08-2016
This was a great location to all shopping, restaurants and highways. Rooms were spacious and nicely decorated. Pool area was small but worked for us. Gym was fine for light workouts and cardio. Staff was alway helpful and pleasant.
from Amarillo, Texas
Submitted on 10-08-2016
Thank you for the good experience. The blackout curtains were amazing and helpful after getting back late. Just the bathroom and shower were a little bit of a let down. The draining system was terrible
from Oklahoma City, United States
Submitted on 12-08-2016
Hilton Park Cities is a great hotel, in a great location. We would stay at this hotel again. The facilities have been kept up to date. And level of service exceeds the industry standard. The restaurant in the hotel lobby is very good.
from Nebraska
Submitted on 24-08-2016
Normal sized rooms catering to the business traveler, but my wife and I loved the setting for an urban weekend getaway. Easy 2 block walk to eclectic boutiques and wide range of restaurants. Valet parking is expensive, but you can come and go as often as you like at no extra charge. There is a bit of noise in the building, but nothing a white noise machine or phone app can't take care of. Less than 15 minute drive to downtown Dallas.
from Miami, Florida
Submitted on 30-08-2016
This Hotel has a great employee experience, the people at the hotel are out going and making sure they resolve issues and make us feel comfortable. The rooms are in decent shape and certain area's they are lacking, but if you get the treatment the employees give you as they did me all other things go out the window. I want to thank Jake at the front desk, he was a class act, he knows how to treat his guest's,THANK YOU Jake for your hospitality.
from Houston, Texas
Submitted on 01-09-2016
We've stayed here many times in the past several years. This Hilton has very comfortable beds & pillows & it's a great central location! Many good restaurants & lots of shopping areas near by. The staff was very helpful!
from SanAntonio,TX
Submitted on 06-09-2016
This is one of my favorite hotels for the money and an excellent location in the Highland Park area just off the Toll Road. You can be anywhere in Dallas very quickly and it is so close to all of the wonderful food and shops that the Park Cities, Uptown etc. areas have to offer and not far from Love Field.
from Longview, United States
Submitted on 08-09-2016
Great hotel. Very convenient to shopping, restaurants, and entertainment. Staff is friendly and very accommodating. My family has used this hotel on visits to Dallas for a number of years and we plan to stay here on our next trip to Dallas.
from Sugar land, United States
Submitted on 10-09-2016
Excellent staff. Clean and nice location. Hotel restaurant and bar were nice and security staff is more than friendly and helpful. Hotel was packed with guest for the college football game and no issues and still quiet with it being sold out. Would definitely return
from Houston, Texas
Submitted on 12-09-2016
We use the Hilton Park Cities fairly regularly when we are in Dallas for football games. We've always been satisfied with the accommodations and the service. The valet parkers work hard to get your car quickly and always have a smile. The rooms are recently renovated and that makes a large difference.
from Wellington, Florida
Submitted on 12-09-2016
Received poor service and was lied to about a fax being sent when it wasn't Poorrepresentative of Hilton honors The fax was very important. We were told it had been sent. We later found out it had not been. The hotel was overly cold. In the middle of the afternoon there was no Starbucks coffee.. It was just a poorly run hotel
from New York
Submitted on 13-09-2016
I was awakened at around 2 am by a loud noise coming from the AC vent.In the am I told the desk about it.Later that night returning from a party we had attended, the AC sound was back to normal and I was able to have a normal nights sleep.I have had experience in the past at other hotels where i had to make several complaints before problems were attended to.
from Philadelphia, Pennsylvania
Submitted on 18-09-2016
I stayed at the Hilton Dallas Park Cities hotel for two nights in August, 2016. The lobby and bar area is very comfortable and the room was clean and had all the amenities you'd expect from a hotel of this quality. The front desk staff was very pleasant and helpful. Check in was fast and easy. Only complaint about the room was that some of the light bulbs appeared to be soft white and others bright white, but other than that it was a very enjoyable stay. The fitness center was good and while ... Read more
from Russellville, Arkansas
Submitted on 19-09-2016
My wife and I stayed here on our latest trip to Dallas and enjoyed our stay. It's a very nice property and is well kept. The staff does a great job and is friendly and efficient. Our room was nice and clean...very comfortable. We'd definitely stay here again!
from Scottsdale, AZ
Submitted on 19-09-2016
We have stayed multiple times at this hotel. We love the location which is walkable to our business meetings. We made a reservation 48 hours before our arrival. At 10:30pm we arrived and was told by the valet to not unload the car and to talk to the manager. We were told that they did not have a room for us as they were oversold. Manager Jake also told us that they would comp a room for us at another Hilton hotel which was six miles away. There was no alternative. Our whole business trip was thr... Read more
from Cleveland
Submitted on 20-09-2016
The hotel room itself was fine - clean and well maintained. The bathroom, however, needs to be updated - bathtub is slow to drain, caulking shows some mold, at some point a hole was cut into the ceiling and then put a board over it and painted it to match the ceiling, and the toilet sticks sometimes when you try to flush it. The AC also doesn't work right and the room would get too hot. The staff were all wonderful so whoever is doing hiring here is at least good at their job.
from Houston, Texas
Submitted on 25-09-2016
Pros: - Walking distance to restaurants (chipotle, burger bar, etc) - Short drive to shopping - Conference Rooms - I hosted a training session in one of the conference rooms. There was an audio/visual specialist on site to assist. He helped me setup my laptop and brought in an extra speaker at the last minute upon request. Excellent! - Catering service - the lunch (fiesta Mexicana theme) was awesome. One of the best catered meals I've had. They even brought in snacks in the afternoon. - Bar & ... Read more
Submitted on 26-09-2016
Great staycation at a lovely, boutique hotel that was good location to downtown and has restaurants and shopping walkable at Preston Center. Heard they have new managers and team members that are really working to improve the hotel.
from Jacksonville, Texas
Submitted on 26-09-2016
Talk about Great customer service! This was a return visit for my husband and me, and we booked this hotel based purely on location. However, next time it will be because of the outstanding customer care. Jose kindly took care of an error I made when booking online, and Felicity helped me identify my Hilton Honors information upon check in. We had a great visit during a very busy college football weekend. I can't wait to return! You
Submitted on 27-09-2016
Not happy at all. The air conditioning in the room did not work well at all. It was cool but never reached the temp it was set to. The room had stains on he bathroom wall. There was trash around the bed skirt. The dust around the back of the furniture in the room was disgusting. To top it off, there is no free coffee in the lobby??? Only Starbucks to buy. What kind of hotel does that?? $26.00 valet only parking!! I am very unhappy with this hotel. Wayyyyyy overpriced for this type of average qua... Read more
from Little Rock, Arkansas
Submitted on 29-09-2016
This hotel (excluding the lobby) is old and tired - in need of updating. This was our first stay at this Hilton property, and most likely out last. The bathroom was a mess. Ceiling needs to be painted - tub (yes, no stand alone shower) would not drain. Asked management to send someone to check...assuming they did, but still didn't drain the entire weekend. Then our last night, after being gone all day - we retuned around 11PM to a room that had not been serviced that day. Dirty towels, un... Read more
from New Orleans, Louisiana
Submitted on 03-10-2016
Great place to stay. Shopping and food with in walking distance. Hotel was clean and modern. We arrived eairly and were taken care of until rooms were ready. Accomodating staff. Loved the salt hand wash in the bathroom.
from Wheelersburg, Ohio
Submitted on 04-10-2016
Great hotel with great staff in a wonderful location ! I would definitely recommend this hotel. Nice safe area with some good restaurants, parks and shopping places. Good location to get around the city.
from Wichita Falls, United States
Submitted on 05-10-2016
Excellent hotel. Have stayed there many times by choice. They are outstanding in all areas. Have stayed in most rooms and love them all..... Staff are great and I often get up graded. They hotel is very easy to get in and out of and centrally located in a great location.
from Thibodaux, Louisiana
Submitted on 09-10-2016
This is the place we will stay whenever visiting Dallas. The location is perfect. The hotel is very clean and the staff is very accommodating. The meals at The Grain are very good especially the breakfast buffet.
from Celina, Texas
Submitted on 17-10-2016
We stayed at the Park City Hilton for a quick weekend anniversary celebration. The staff picked up on the fact it was our anniversary and left a beautifully decorated Happy Anniversary card along with champagne and strawberries in the room when we returned from dinner. The alcove 10th floor room was simple but spacious and very clean. We also really enjoyed the 10th floor lounge which had great appetizers and drinks. The breakfast buffet was exceptional and the restaurant was tastefully deco... Read more
Submitted on 18-10-2016
If your in the north Dallas area, I would strongly recommend this hotel. It is in the Highland Park area. There are shops that you can walk to or North Park Mall is just a few miles away. The hotel is clean with a very friendly staff. They have a small bar in the lobby with drinks and TV's. The breakfast buffet was very good and not expensive. I would and will stay there again.
from Austin, United States
Submitted on 19-10-2016
I've stayed in this hotel many times, but don't know that I will stay again, at least until the rooms are remodeled. Room 909 was not worth the money. Worst TV I've seen in some time. HVAC wasn't cold, and the restroom was far from great.
from New Braunfels, TX
Submitted on 26-10-2016
We arrived late on a Saturday afternoon to attend an SMU football game that evening. We checked in and left for the game immediately so we did not spend time in the room until we returned late in the evening. The hotel has pretty nice public area and the bedroom was pretty nice. Our two biggest complaints are with the AC unit and the bathroom. The AC unit cooled the room fine and, like most AC units, came on intermittently. However, when it came on it sounded like a weed wacker. About the ... Read more
from Birmingham, United States
Submitted on 29-10-2016
I was pleased with a staff, they were friendly and as accommodating as one could ask for. The room was very clean and comfortable, they had a lot of pillows on the bed, which in my travels I have discovered to be a rarity.
from Woodmere, New York
Submitted on 29-10-2016
at 5PM i called the main desk and asked that housekeeping make up my room. The second day they arrived at 4PM. Advertised food in the executive lounge at 5PM, but at 5:35 food was setup. Also, if you have a car, there is very little staging area for cars so you may have to wait to both enter the narrow driveway or wait a long time for your car to be delivered. The staff works hard and is both courteous and friendly.
from Tulsa
Submitted on 31-10-2016
We chose this address as it is close to North Park Mall plus the Dallas Arboretum which we visited as a group of three couples. My wife and I stayed at this hotel on another visit to Dallas and enjoyed how quiet the room was plus the very good service from Valet Parking. It is a Valet Parking only property, but we did not have any issues with this. Staff were very friendly and answered all sorts of questions. If anything, we all agreed that we could have stayed an extra night as there is so much... Read more
Submitted on 01-11-2016
This hotel was very conveniently located to North Park Mall in Dallas. The hotel was everything I needed or wanted. It had clean rooms, friendly staff, small bar, and awesome breakfast buffet. There was a little construction going on across the street but it didn't disrupt anyone. The pool was on the top floor but I did not use it. I would and intend to stay there again.
Submitted on 01-11-2016
Great hotel & staff....would highly recommend this property to any friends or family traveling to the area. Location is convenient to Dallas Love Field and a short Uber ride to uptown, Deep Ellum and many other attractions ie. Dealey Plaza, Book Depository, SMU & GW Bush Presidential Library.
from Madison, Mississippi
Submitted on 02-11-2016
My family came for shopping and to see the Cowboys play! Loved the location to highland park and Northpark center. The staff was always available and very friendly with advice on locations and dining options
from El Segundo, California
Submitted on 03-11-2016
At first blush this is a relatively standard business hotel. The rooms are large and have extra large windows. Room service menu was standard but service was extremely quick. However: 1. There is ongoing construction in the office building across the street, with overnight work permits. Starting at 2 AM this means trucks, dropping off materials, banging and clanging. I "slept" with a pillow over my head. A conversation with management will need to be had. 2. The walls are v thin. Even account... Read more
Submitted on 06-11-2016
This hotel maintains the high standard set by the Hilton brand of hotels. Very conveniently located and excellent staff that are extremely helpful. The location makes it easy to access the Preston Rd, Highland Park area effortlessly.
from Miramar Beach, Florida
Submitted on 09-11-2016
The help at the hotel was 5 star. I was very pleased and would definitely recommend.The staff in the bar was amazing as were all the very busy valets. I will definitely go back when I visit my family. That location was very convienient to all activities.
from Houston, Texas
Submitted on 09-11-2016
Ann and her staff were awesome! We had a wonderful time and stay at this hotel. We had a 50th birthday celebration for my uncle and our family loved the facility and the great customer service we received. The ballroom was perfect for our party of 64 guests.
from Fort Smith, Arkansas
Submitted on 10-11-2016
Generally a good well located place to stay- fits my agenda. Clean n the staff is usually nice. Construction is going on across the street but not a problem noise wise. Valet guys work really hard n stay nice ­???
from Cottage Grove, Wisconsin
Submitted on 16-11-2016
Nice hotel but mandatory valet parking is a pain. "Complimentry WIFI" as listed on home page is misleading. True in the lobby but a "pay for" in rooms. My room on executive level had a very loose toilet seat and the shower handle was about to fall off. Mentioned to desk-nothing fixed when I left 3 days later. New building construction going on next door and my room faced that. Remarkably there was just a little noise. Room service was really fast!
from Gaithersburg, Maryland
Submitted on 18-11-2016
I stayed at this location on a business trip. The rate was low compared to other hotels in the area, so I was nervous. I was pleasantly surprised at the open modern lobby entrance, the friendly staff, and well appointed rooms. I took advantage of room service with breakfast in my room while I worked and prepared for an early morning meeting. The service was quick and the food was tasty. The only downside was construction that is happening on the street where the hotel is located. The valet ... Read more
from Marietta, Georgia
Submitted on 20-11-2016
I love to stay at Park Cities Hilton and would highly recommend it to anyone. The rooms are always clean and spacious. Check-in is efficient and easy. The restaurant is delicious and the stuff is friendly and helpful!
from Arlington, Texas
Submitted on 21-11-2016
I did not like the $26 dollar a night Valet charge. The hotel staff was friendly but like some other guests my key kept not working and I had to go to the front desk 3 times to change it out. I went to the Starbucks downstairs at 9:30a.m. and they had already sold out of all the pastries there was nothing left. I only stayed here because my daughter was auditioning for Colleges at this hotel. This is not a place I would choose in the future. The $26 per day Valet charge is a deal breaker fo... Read more
from Dallas, Texas
Submitted on 22-11-2016
Our stay was amazing from check in to check-out!!! Everybody was extremely nice and helpful including the valet. Any request we made was fulfilled immediately. The room service was delicious. My picky 2 year enjoyed the cuisine as well. We will definitely stay there again!!!
from Hendersonville, United States
Submitted on 27-11-2016
The hotel rooms are outdated and not very clean. The restaurant service was terrible both times we ate there, and when I expressed my concerns the front desk attendant's response was that they would let the manager know.
from Houston, Texas
Submitted on 30-11-2016
Cute hotel that is more like a boutique hotel than one of a chain. Staff very friendly, good breakfast buffet, nice lobby. Valet parking very expensive tho - and there is no other option. Room was certainly adequate but could have been cleaner. One of the beds in Rm 524 needs a new mattress - so worn there was a huge hollow in the middle that hubby and I kept rolling into. definitely time to replace it. Hotel conveniently located.