Sign In Support Why Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: 10% Off Hotel or $100 Off Pkg

Music Road Hotel

Knoxville, TN, US (TYS)

Check Rates for
Hotel Specials
Hotel + Flight from
Check Rates for
Package Specials
Based on 732 reviews
This family-friendly hotel is within close proximity of Memories Theatre and Hatfield and McCoy Dinner Show.
Room & Rates
Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

2 Queen Beds
270-sq-foot (25-sq-meter) room with a balcony/patio

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Superior Room, 1 King Bed

Superior Room, 1 King Bed

1 King Bed
Features a private balcony/patio

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Deluxe Room 2 queen beds with sofa bed

Deluxe Room 2 queen beds with sofa bed

2 Queen Beds and 1 Full Sofa Bed
262-sq-foot (24-sq-meter) room with a balcony/patio

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Premier Room, 1 King Bed with Sofabed

Premier Room, 1 King Bed with Sofabed

1 King Bed or 1 Full Sofa Bed
262-sq-foot (24-sq-meter) room with a balcony/patio

Entertainment - Free WiFi and wired Internet access, 37-inch LCD TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed and premium bedding
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and iron/ironing board; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Music Road Hotel
303 Henderson Chapel Rd, Pigeon Forge, TN US 37863

Make yourself at home in one of the 163 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies or patios. Wired and wireless Internet access is complimentary, while 37-inch LCD televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Don't miss out on the many recreational opportunities, including a complimentary water park, an indoor pool, and a lazy river. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Grab a bite from a snack bar/deli serving guests of Music Road Hotel.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and express check-out. Planning an event in Pigeon Forge? This hotel has facilities measuring 14,242 square feet (1323 square meters), including a conference center. Free self parking is available onsite.


Know Before You Go

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Alcohol is not served at this property.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 6.00 per night
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • 24-Hour Front Desk
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Fireplace in Lobby
  • Free Breakfast
  • Free Local Calls
  • Game Room
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
  • Picnic Area
  • Shopping
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 732 reviews
from Rome
Submitted on 15-05-2016
We always stay at the Inn and we love it. Rooms are always clean and well maintained. The staff always to to cleaning personal are always clean, and friendly. Breakfast they serve has a variety to choose from. WIFI connection is very good. Also their king standard comes with a sleeper sofa and be sure to ask for a room facing The Island, the view of the mountains early in the morning is awesome. Enjoy your stay.
from Nashville
Submitted on 16-05-2016
My husband and I had a great stay at the hotel part of music road resort. The in-room jacuzzi was amazing and relaxing after a long trip. The room was spacious, quiet, and clean. The hotel was incredibly family friendly with an outdoor pool, and the staff was kind and efficient. It was conveniently located on the strip, but far enough away from the traffic and crowds to offer some peace and quiet. We really enjoyed our stay and will definitely go back for another trip.
from Dublin, Virginia
Submitted on 20-05-2016
My boyfriend and I decided to get away for a few nights and stayed here during our trip. We really enjoyed our stay here. We loved the indoor and outdoor pools and the lazy river. The room was clean. The breakfast was great. The staff was friendly. We will definitely stay here again!
from Fairmont, West Virginia
Submitted on 23-05-2016
Participated in a wedding over the weekend. Pros: rooms were clean and nice and cleaning services were great. Cons: Worst experience in the world for a wedding. (Can't explain the amount of things that went wrong) Most incompetent people ever. Failed to do anything we specially requested. Failed to help us find lost items after the fact. (They clearly never tried). It was also clear that in the year that the wedding was planned for they had no idea what was going on. And I can't event begin t... Read more
from Pickerington, Ohio
Submitted on 25-05-2016
We checked in a little after midnight and was greeted by a very nice and courteous staff person. The room was clean and in the morning we enjoyed our beautiful view of Pigeon Forge River and watching the birds and squirrels eat and play on our balcony. They offer free buffet breakfast and we did enjoy that one morning. Everything was well stocked and amble food choices. The hotel was centrally located to the activities that we were doing. The only reason why I did not give a 5 star award was bec... Read more
from Greenville tx
Submitted on 02-06-2016
We have stayed there 5 times and look forward to our next vist! Elegant ambiance but just the place for families . Great swim park. We love the view of the river. The breakfast is very good. You can eat inside or on the patio by thr river. Lots of birds and squirrels to entertain you.
Submitted on 03-06-2016
We had a great time here. The slide at the outdoor pool, and the option to swim inside were my toddlers favorite thing to do! We enjoyed the time so much, we stayed 1 more day! We will definitely be back.
from North Georgia
Submitted on 05-06-2016
We attended the Pontiacs in Pigeon Forge car show held on this site so booked a room as part of that group event- never stayed here before and really enjoyed the stay. Room on 7th floor with balcony towards river, fireplace in room, decent breakfast included, great lobby and cleaning services. Will definitely return
Submitted on 24-06-2016
We have stayed here several times . The breakfast is good, especially the cinnamon rolls!! Service is great as well. Our last room even had a fireplace!!! We love the fact it is close to everything, yet away from the heavy traffic
from Memphis, Tennessee
Submitted on 26-06-2016
Overall it was a nice place to stay I did read other reviews just to get a feel of what it was like some of the reviews were on point we had the king Jacuzzi overlooking pigeon river 5th floor it was ok nothing to write home about but it was quite didn't hear a lot of noise which was the best part the bed was ok in need of replacing room 535 the breakfast was good and like others said the cinnamon rolls the icing was good we stayed in the hotel and not the inn but we had family in the inn prefer... Read more
from Crossville, Tennessee, United States
Submitted on 27-06-2016
Great pool area and delicious breakfast. Our room was clean and comfortable. Our view was not that great but we were not in our room very much anyway. Although the hotel was full, it was quiet and we slept well. We will be back!
from Independence, Kentucky
Submitted on 30-06-2016
Very friendly staff, nice rooms, indoor and outdoor pool, and a really good continental breakfast. My family has stayed here on almost every trip to the area. It's by far our favorite place to stay. We love the rooms with the river views as they allow you to see wildlife and the mountains. The hotel is close to good restaurants and shops as well as fun family recreation.
Submitted on 30-06-2016
Checked in on a Sunday, no problems checking in. Room was very clean, but outdated. We stayed in a deluxe sofa queen and had 5 in our reservation. Room was big enough to accommodate everyone. Breakfast was awesome and there was plenty of it. Only issue was a lady in the kitchen staff making rude comments because people were still there 5 minutes past 10 am. The rest of the hotel staff was very friendly and accommodating. Didn't get a chance to check out the outdoor pool,but the indoor one was gr... Read more
from Glen Burnie
Submitted on 02-07-2016
We have stayed here previous years and enjoyed the hotel before. But now things are going down. Our air conditioner was horrible making roaring sounds and then sounds if something moving around. Brought it to the attention of the front desk. Was told maintenance would switch it out. They left a ticket saying maintenance had been in and worked on it but the sounds remained. Complained again the next and it was switched out. Yes it worked but just as loud. Breakfast for 5 mornings remained the sam... Read more
Submitted on 04-07-2016
We had a good experience here. The variety of breakfast choices were fantastic. The outdoor patio area was nice overlooking the river and watching the wildlife. The pool area was clean and plenty of room to play. An overall great place.
from Tupelo, Mississippi
Submitted on 05-07-2016
It's not right in the center of all the hustle n bustle but close enough to walk to several attractions. Our child enjoyed their water area, but didn't like our balcony view of the graveyard. It was booked so they couldn't change it to the river view. It was kept clean. A trolley (50 cents per person) stop was on both sides for easy access to other attractions.
from West Chester, Ohio
Submitted on 05-07-2016
I have stayed here on a couple occasions, to be honest I've not had any major issues but this time I have an extra person going so we upgrade to the family suite! Pretty cool you might think, 6 people almost a week stay at a family suite at music road hotel. Well it wasn't we got to the room and yes it's a nice room but there is something missing we have 6 people staying all week ahhhhh there it isn't, there is NOT a single dresser in this room, plenty of space for one but nope there is not an... Read more
from West Virginia
Submitted on 11-07-2016
We stayed here for 9 nights. It is our favorite place to stay. This time we got the Executive Suite since the room with four queen beds was booked. The room is big and the King bed was so soft and bigger than most king beds. My Mom and Grandma used the sofa bed which the mattress on it was really thin but we brought an inflatable mattress in a queen size it was a little tight on it a full size would fit it much better. Be careful with the hot water it gets EXTREMELY hot especially in the jacuzzi... Read more
from Charlestown, IN
Submitted on 13-07-2016
We stayed 2 nights here on the way home from Myrtle Beach. Had a very nice stay, clean room, good breakfast, but do wish they had real oatmeal and home made waffles instead of Eggos. The pool/water park is wonderful! Slide and lazy river was fun. We have stayed at the INN and loved it too. If you want a large hotel room with large bath, this is your place! We had 2 queen beds and plenty of room. We do wish you would plant some trees so we don't have to see the huge cemetery across the str... Read more
from mississippi
Submitted on 13-07-2016
We enjoyed the pool every evening after a busy day of sightseeing . The kids were in it til 10 every night and parents relaxed at the cabana . Breakfast was awesome . Rooms were large with wonderful bed . My husband wanted to take it home. Lol
Submitted on 16-07-2016
We didn't stay but 1 night,but I loved it beautiful river running behind the hotel! Would love to go back again in the near future! My son and I loved the slide going into the pool. My family enjoyed the continental breakfast,the people that where their were very friendly!
from Beckley, West Virginia
Submitted on 17-07-2016
We will definitely go back to this hotel. We stayed at the hotel not the inn. The pool was great, just the right size. We had a double queen room that was huge, very clean nice balcony . Hot breakfast each morning, the staff was very friendly also! It was a great weekend
Submitted on 19-07-2016
First time staying at music road hotel. Nice place. Grandkids enjoyed the pool. Usually stay at Inn at Christmas Place but decided to stay here this time for something different. Would stay here again! Close to outlet and island and any other places for fun and restaurants.
from Kansas City, Kansas
Submitted on 22-07-2016
Sweet hotel to the rooms to the pools to the breakfast. After staying here not sure we want to stay anywhere else. My grandson absolutely fell in love with the slide and diving board. My wife loved everything. I really enjoyed my coffee overlooking the Pigeon Forge River. Close to everything. You can also use the amenities across the street at the Inn if you like. Awesome Awesome.
Submitted on 24-07-2016
The hotel is located in the heart of Pigeon Forge, and makes for a relaxing and family fun vacation. The staff has gone above and beyond for us while we have stayed here. The rooms are spacious and very clean. The breakfast is very good, especially the cinnamon rolls! The pool area is also a lot of fun! The best feature about this hotel is its wonderful staff. Oh...and the view isn't so bad either.
Submitted on 25-07-2016
Second time here this year & I thought it couldn't get better but my oh my can they do things right Greetings with a smile 24/7 coffee & a pool Beds are sooooo comfortable it's like you never left home Anything you need or call down for ..... It's there in minutes and with only ONE call! Thank you for being beyond excellent!
from Troy, Michigan, United States
Submitted on 25-07-2016
We stopped here on our way from Michigan to Disney World. The indoor pool is open 24 hours which is great if you get there late. We ended up staying 2 nights. There is soo much to do here. Slides, lazy rivers and a diving board. If you go down the street there are so many attractions. We were saving our money for Disney so we couldnt go check it all out. I could see sling shot, little amusement parks, put-put and lots of little shops. They had the best hot dog at the pool hut. No alcohol sold t... Read more
from chicago
Submitted on 26-07-2016
This is a nice hotel, close to a lot of restaurants and activities. Free breakfast was good lots to choose from! Reserve a river room view you will not be disappointed. bed comfortable pillows were a little hard glad I brought my own. The only thing is there really is no water park it is just an outdoor pool tiny lazy river but they have an indoor pool too. Staff is very willing to make your stay pleasant. I will be going back. the rooms are a little pricey 179 a night
from Barboursville, West Virginia
Submitted on 28-07-2016
Clean and comfy. Nice room. Good location. Good breakfast. The kids really enjoyed swimming in the indoor pool. It's opened all night, so we had a late night swim after a fun filled day in Pigeon Forge.
from Rutherford, New Jersey
Submitted on 30-07-2016
We stayed for a week while we were visiting the Pigeon Forge/Gatlinburg area. It's on the main strip so be prepared for lots of traffic getting to and from the hotel. We arrived at 5pm. Checking in was smooth. Along with our keys were received a packet of coupons and information about the area. The room was large. Lots of space even with two beds an armoire and a table and chairs. The balcony was nice and it overlooked the little river behind the resort. The room was very clean and was kept so t... Read more
Submitted on 02-08-2016
This hotel was awesome!! The rooms were very clean with a large bathroom. We absolutely loved the pool area. There is an indoor pool, a large pool with a slide, a lazy river, and a small pool for little ones. There is a trolley stop in front of the hotel. This provides transportation throughout Pigeon Forge and Gatlinburg. This hotel will be my choice each and every time I visit the Smokies!!
from Murphy, North Carolina
Submitted on 02-08-2016
Extremely clean room, view was fantastic, quiet yet family friendly. pool area was nice, smaller than it looks online, but offers two pool areas, but one is across the street. bed was comfy, everyone was so nice!! breakfast had great variety, with in walking distance to some attractions, easy drive to the rest. I was very pleased with our stay and would recommend it for couples or families. the most impressive was the room, It was so clean and the house keeping staff were constantly cleaning, lo... Read more
Submitted on 07-08-2016
Picked this hotel for a quick, short get away while my daughter was home from Cali for a few weeks. We loved this hotel! Very clean and the staff were friendly and most of them very helpful. We only had one incident that bothered me and that was when our maid cleaned our room. She didn't have clean towels and said she would be back with them as soon as she got them. This was at 10:30am. At around 5:00pm, still no clean towels so I called guest services and was told they would bring some right... Read more
from Chicago, Illinois
Submitted on 09-08-2016
Family of 5 choose the music road hotel for the pool, reviews stating the rooms were larger, and the complimentary breakfast. Rooms were clean, beds were comfortable, hotel room was a nice size. Breakfast was okay, ate there one morning then opted not to fight the crowds and ate elsewhere the remainder of the stay. Kids loved the pool. They had fun on the water slide and the diving board. Lazy river was fun too, a little snug if there were a lot of people though. It was nice having the opt... Read more
from Saint Thomas, Canada
Submitted on 12-08-2016
Our family really enjoyed our stay here! Nice location and our kids enjoyed the pool! We found the hotel to be very clean and well-cared for. Christina at the front desk was very helpful. She took time to answer all my questions in detail which was helpful as I had never been to PF before. We would stay here again!
Submitted on 13-08-2016
My mom and I decided to stay in Pigeon Forge overnight on our way to Gatlinburg in May. My family and I used to stay at the Music Road Hotel on our way out of town (back in the late 90s and 2000s), so we chose this hotel for the nostalgia. We hadn't stayed at the Music Road since 2009, and while several things had changed, others were the same. First off, I like how they combined the Hotel and the Inn to "Music Road Resort Hotel." When we got there, the lobby was no different - still had that "... Read more
from Kansas City, Missouri
Submitted on 14-08-2016
I am one that will research research and research until I drive myself nutty over the perfect place to stay so hopefully this helps....I booked this hotel because I have two kids 5 and 8 yrs old and the pool was an important amenity. The room was amazing (family suite) river side....nice big balcony (one side was on the corner so you really didn't have a good view it was a corner suite ) the other side had a cute view of the river ( we are creek players so my kids wanted to play in the creek par... Read more
from Forest Hill, Maryland
Submitted on 15-08-2016
The room overlooking the river and Smokey mountains on the south side of the hotel was nice, and quiet. The bathroom had plenty of counter space, and towels, and there was a microwave and mini-fridge in the room. Cable TV had HBO and HBO family, although no guide ability/function, which is very helpful for knowing what is actually on and coming up. Hotel is more or less right in the middle of the Pigeon Forge tourist area, and ~2 blocks from Mellow Mushroom, which is open until Midnight every ni... Read more
from Cincinnati, Ohio
Submitted on 25-08-2016
We've always stayed in Downtown Gatlinburg, and this was our first time staying in Pigeon Forge. I was a little nervous about how we would like it. Music Road has me sold on staying in Pigeon Forge! Not only is their location great, I love the fact that it sits back on a side street w/ the creek flowing through the back of the hotel property. It's so peaceful. I spent every morning on the balcony just listening to and watching the creek go by. It makes you feel like you're right in the mou... Read more
Submitted on 26-08-2016
Stayed for 4 nights in a room overlooking the river. Clean, quiet, comfortable hotel. We all enjoyed the pools...waterslide was super fun! The staff was friendly and helpful. The hotel was full, but we couldn't tell...very quiet rooms. Will definitely return.
from Crossville, Tennessee
Submitted on 27-08-2016
Stayed her on the recommendation from a friend. We were very pleased with the value for this hotel. The rooms were spacious and very clean. We enjoyed a day by their pristine outdoor pools. They have a water slide and diving board as well as a lazy river and an all season indoor pool. It was quite relaxing. They served a hot breakfast. It was not a grand spread but much better than you often find and much more than those continental places. I will definitely stay again when visiting the area.
from Bedford, Indiana
Submitted on 05-09-2016
We stayed here for five nights again this trip to PF. We've stayed at maybe ten different hotels in the area over the years. The Music Road Resort Hotel offers a lot for the money, large rooms, great patio with rocking chairs overlooking the small river, plenty of easy access free parking, two elevators, included breakfast, rooms with balconies, some overlooking the river, some with jacuzzis, some with fireplaces, indoor pool and hot tub, outdoor pool with small lazy river and water park. Sta... Read more
from Clay City, Illinois
Submitted on 06-09-2016
This is an awesome hotel. Rooms were large and very comfortable. The staff were great from check in to check out. The hotel manager, Whitney was great in arranging for a cake to be delivered for one of couples so we could surprise them for their 50th Anniversary. Great breakfast eggs, sausage, gravy , biscuits fruits etc. Pool area ok. We all enjoyed this hotel and will definitely stay here again. Whitney and Teresa are the only names I remember, but all staff were incredible. Kudos to staff.
from Arden, North Carolina
Submitted on 13-09-2016
We were so happy to find large, clean, comfortable rooms. The complementary breakfast was kept well stocked to the last minute. The food was fresh, hot and served from a very friendly staff. Excellent location
from Robertsdale, AL, United States
Submitted on 15-09-2016
We (my wife and I) were here for a reunion of some of my former shipmates, and couldn't have been more pleased. I used to be the senior carpenter for a 5 star Marriott resort in another state, and can tell you this place stacks up to it respectfully. At resorts, you aren't so much providing a service, but creating an illusion. One of luxury, of each customer feeling as if they're the special or only one, and the customer having found their own unique place of escape and rejuvenation. A motel six... Read more
from Wirtz, Virginia
Submitted on 21-09-2016
My Son got married here on August 27, 2016. It was a destination wedding. We were very pleased from the beginning to the end. The rooms were very clean and large.I would definitely choose Riverview. The Free Breakfast was probably the best we have ever had. The staff were friendly and very accommodating. I will say I was very worried having a destination wedding,but I must say it was Beautiful. A big Thank You to the Wedding Planner, Rebecca. She really did an awesome job making sure the ceremon... Read more
from Tennessee
Submitted on 25-09-2016
I was here for a conference, and was quite pleased with the experience. The staff was always very helpful and pleasantly efficient. The room had a balcony (from which I could watch the sunset), a fridge, microwave, and in-room coffee. There was ample free parking. I'm not much on swimming, but enjoyed floating around the little "river" next to the outdoor pool and then relaxing in the hot tub next to the indoor pool. Several restaurants were within a walkable half mile, so I could go out t... Read more
from Springfield, Ohio
Submitted on 26-09-2016
We stayed in the summer. Loved the lazy river. Room's were very nice and comfortable. Lots to do and staff was friendly. Was going to stay there this year but was unable to find a good price. A little too much for us.
from Columbia, South Carolina
Submitted on 10-10-2016
I guess I expected the customer service to be better. After going to nice places where the staff seemed to go out of their way to make us feel welcomed and that they were thankful we chose their place of business, it just seemed that it did not matter....we were indeed just another customer. We entered the room, supposedly smoke free, and clearly someone had been smoking in the room. I reported this and it was no big deal, and no apology was offered. I did receive an explanation that the room is... Read more
from Jackson, Mississippi
Submitted on 11-10-2016
We had a great stay. Every worker there was wonderful. We were told of all the amenities. When we called we were talked to warmly, not like we were bothering them. The whole place was clean. The cleaning crew that was on our floor were super nice to my kids. I wish we could have stayed longer. The breakfast was one of the best we have ever had at a hotel! The location was perfect.
from Cleveland, Tennessee
Submitted on 12-10-2016
This was a first time visit/stay for my family during a mini vacation. We were going to FL, however, Hurricane Matthew changed our plans. I would def recommend this hotel. I would also recommend paying the extra few dollars per night for a river view/side room. We did not stay in the river view, it was almost booked when we made our reservation. Hot breakfast includes biscuits, gravy, sausage, cereals, oatmeal, toast or bagels, coffee and juices. The patio overlooking the river is an awesome pla... Read more
from Denver, Colorado
Submitted on 13-10-2016
I was here to speak at a conference. The room was clean, as was the entire hotel. The bed and pillows were very comfortable. The balcony over the river was very pleasant. The breakfast was good, with a wide variety of items.
from Indianapolis, Indiana
Submitted on 14-10-2016
We stayed in the Suite on the top floor. Awesome view of the mountains from the balcony. We attended a conference held at the hotel and the staff was very accommodating, even with technical support needs. This is a very nice hotel with all of the standard amenities. The suite we stayed in had a fireplace, sofa, hot tub, fridge, microwave, desk, etc. We had an awesome time at this hotel.
from Kingston, Canada
Submitted on 16-10-2016
We unexpectedly had our fall vacation in Pigeon Forge this year because of the hurricane in Myrtle Beach. This is a beautiful hotel, front desk staff were so helpful especially Shirley. ? She really went out of her way to accommodate us on our last week there . I highly recommend a room along thecriver and mountain view.
Submitted on 17-10-2016
This hotel was amazing. We had a great time staying here! It has everything you are looking for in a hotel. Very friendly staff, very clean rooms and let me tell you the view from the 7th floor balcony is to die for! Pigeon Forge isn't my first choice to stay at because you have to drive everywhere, however after staying at this hotel, they just may have change my mind. I LOVED it here!!
from Jacksonville, Florida
Submitted on 18-10-2016
After staying here for two seasons, I will not stay anywhere else. Everything about this hotel is plush: the grounds, the rooms,the rocking chairs on the river,the great room and a very nice breakfast. The rooms have real furniture and lots of extras. This place even smells good!! (Like cinnamon rolls). I didn't want to leave.
from Greenwood, South Carolina
Submitted on 19-10-2016
Best hotel in the smokies!! Always clean and comfortable! The location is great good breakfast served every morning. The lobby is gorgeous especially when the fireplace is on. Lovely view of the river from the rocking chair on the porch!!
from Mackinaw, Illinois
Submitted on 24-10-2016
I'm not easily impressed by hotels but this one impressed me. We stayed in a king superior room. Bathroom had double sinks & more than enough outlets (which never happens). Bed & pillows were comfortable. Several large very nice sitting areas in lounge area. Breakfast area was huge. Nice views of river from our room. Would definitely stay here again. The only odd thing was the tv & couch were on the same wall. There were a couple chairs you can move around. Oh & the towels were nice & ... Read more
from Indianapolis, Indiana
Submitted on 30-10-2016
Very nice, clean and the rooms were really quiet. Staff was very friendly and very helpful. Views are really beautiful on the backside of hotel. The frontside faces cemetery. It is also midway and a little off Parkway so everything is really close
from Hueytown, Alabama
Submitted on 10-11-2016
Spent about $5,000 on the Deluxe package for a wedding and were very disappointed. We were led to believe the wedding would be on the large patio only to arrive months later to discover the crammed us on a small corner patio. They have refused to do anything about the issue. Bad idea to plan a wedding at this resort. Please check the photos that I attached. They look like the same patio but one is much, much smaller.
from Green Mountain, North Carolina
Submitted on 10-11-2016
The best customer service ever!! I messed up with booking my vacation and I called and spoke to Shaleigh who was extremely helpful and so pleasant, she is wonderful at her job! She is perfect customer service at its best! I also will say the hotel is great we have stayed there many times before and have always been happy!
from Lynchburg, Virginia
Submitted on 14-11-2016
I had not stayed here in over a decade because usual we stay at the Inn, but this may be our new stay. The breakfast I believe was better then at the Inn and the staff was very accommodating. The hotel looks like it has recently been renovated and the rooms were very spacious and clean. We love this hotel because it is not to far into Pigeon Forge so it is not hard trying to get out when their are crowds.
Submitted on 20-11-2016
We had been in our room for no more than 3 hours and already had found 4 large bugs that we had to kill... GROSS! Just found another one on the curtain and another one on the wall above my bed. I am not an exterminator, I want to enjoy my stay here while I'm in the room. So one star it is...
from Woodstock, Georgia
Submitted on 29-11-2016
We have had our business meetings here for the last two years and we don't have one complaint at all. Everyone at our company has really enjoyed the hotel rooms and other accommodations. The meeting rooms are very large. The entire staff was wonderful and very helpful in every way. We will continue to come to this location. The rooms are very large and clean. The hotel grounds are clean with plenty of parking for everyone along with large truck parking.