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Sheraton Music City Hotel

Nashville, TN, US (BNA)

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Based on 1506 reviews
Rooms have private balconies where you can take in city and courtyard views.
Room & Rates

Standard Room

1 king bed or 2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 King Bed

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Double Room, 2 Double Beds

2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
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Club Room, 1 King Bed

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Junior Suite, 1 King Bed

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double Room

1 king bed or 2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Club Room, Business Lounge Access

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room

1 king bed or 2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Junior Suite

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Traditional Room

1 king bed or 2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Club Room

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Deluxe Room

1 king bed or 2 double beds
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Junior Suite

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Traditional Room

1 king bed
Features a private balcony

Relax - In-room massage available
Entertainment - WiFi and wired Internet access, 37-inch flat-screen TV, video-game console
Food & Drink - Coffee/tea maker, room service, microwave (on request), and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Sheraton Music City Hotel
777 Mcgavock Pike, Nashville, TN US 37214

Location

This hotel is within the vicinity of Opry Mills and Tennessee State Fairgrounds.

Why Stay Here

  • Free Wi-Fi
  • Free Parking
  • Free Airport Transportation 

Resort Details

Dont miss out on the many recreational opportunities, including a health club, an outdoor pool, and an indoor pool. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and business services. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided at no charge.

Accommodation Details

Make yourself at home in one of the 410 air-conditioned rooms featuring flat-panel televisions. Your pillowtop bed comes with cotton sheets. Rooms have private balconies where you can take in city and courtyard views. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Restaurants, Lounges & Bars

Satisfy your appetite at one of the hotel`s two restaurants. At the end of the day, relax with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Nearby

  • Opry Mills
  • Grand Ole Opry
  • Ryman Auditorium
  • Country Music Hall of Fame and Museum
  • Riverfront Park
  • Nashville Zoo 

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Outdoor Seasonal Pool
  • Porter / Bellhop
  • Video Game Console
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1506 reviews
from
Submitted on 23-05-2016
Positive: Clean room and great staff. Shuttle service from airport. Negative: Location is far from anything "Nashville." The restaurant at the hotel was over priced at half the price for the food offered. The $15 breakfast buffet would have been disappointing at free. It's a Sheraton Hotel and should have some quality control for the food service offered. Expect nothing "Nashville" at this location. The 4 days we were here not one country song played from the hotel speakers in the common areas. ... Read more
from philadelphia suburb
Submitted on 23-05-2016
Hotel was beautiful. Staff was typical southern friendly. The bed was the most comfortable bed I've ever slept on. Staff could not have been more helpful. We had a minor issue and they immediately took care of it and were very apologetic. I will be back to this place again. Thank you!!!!
from Marianna, Florida
Submitted on 24-05-2016
Spent a week here for a work conference. Check in was pleasant. The room was less then stellar. Whoever cleans these rooms, should really have someone check after them. It just wasn't cleaned up very well. My balcony was connected with other rooms and trash bags were placed outside of my window. The restaurant in house is terrible. Food was bad at breakfast ($15) and again at lunch. And way overpriced for the quality. The General Manager was very visible and he was constantly walking around aski... Read more
from Nashville, Tennessee
Submitted on 25-05-2016
I recently held a military event with around 125 people at this hotel and the staff went above and beyond to make it a successful weekend. Ivanka Smith, Ann Hysell, Sheila Martin and Ken Brisbane always seemed to be one step ahead predicting when we might need something. The rooms were ready for check in and the process went smooth. Thank you for making this event such a success.
from Jackson, Tennessee
Submitted on 25-05-2016
Good customer service, clean rooms as always, great shuttle service to airport. You can even keep your car there while you fly out of town for vacation. Only down point was that the hot tub would not turn on the super jets (it was still hot though).
from Bengaluru (Bangalore), India
Submitted on 27-05-2016
It was a good stay no complains about the stay, as I chose to airport and convention center hotel, but there is nothing around the hotel to visit, shop or restaurants. Hotels restaurant has a very minimal menu, breakfast range is very basic. Rooms was very comfortable
from Nashville, Tennessee
Submitted on 30-05-2016
The front desk staff were exceptional! We were upgraded to a extra large corner club suite and were delighted with the comfortable drop bed,the pool, and the benefits of the club evening happy hour. We ordered room service and it arrived quickly. Our only complaint would be that the potatoes and vegetables that accompanied our grilled chicken breast dinner were not thoroughly cooked and were cold. For $50 we did expect a hot meal. The hotel is in a great location for early flights out of BNA. We... Read more
from Chattanooga, Tennessee
Submitted on 01-06-2016
what an amazing staff! I have traveled all over the world and have stayed all across the United States, this is by far the absolute best staff I have ever encountered. The rooms are always extremely nice and clean and the staff goes out of their way to accommodate any needs you may have.
from Larchmont, NY
Submitted on 04-06-2016
We stayed at the Sheraton Music City in Nashville years ago and remembered it as very pleasant but what a disappointment it is now. I think this must be the same carpet they had back then, it is in such rough shape. In fact, all the carpeting throughout the entire hotel is worn out. The toilet in our bathroom is worn out. The sink fixtures are worn out. Where is the fridge for our room? This is the most tired looking hotel we have ever stayed in. Sheraton used to be a "go to" brand for me but no... Read more
from Hobbs
Submitted on 06-06-2016
We stayed here on our drive through Tennessee. Really like this Hotel. Had a room with a balcony that looked out on to pool. It was so nice to sit out there. The lounge was nice too, just missing country music.
from North Carolina
Submitted on 15-06-2016
Stayed here for 5 days during the CMA Festival. Turned out to be a perfect location. Only took 12 minutes to get to the stadium or downtown. The rooms are spacious and we were told that they were planning a renovation. There are two pools, one outside and one inside. The restaurant and bar were quite nice. Only real complaint is that there was no in room safe. Can't remember the last hotel I was in that did not have a safe in the room.
from San Francisco, California
Submitted on 16-06-2016
I chose this hotel because our previous stay was exceptional. This time it was less exceptional and there may not be next time. We had a confirmed suite upgrade and I was unpleasantly surprised to see just a really oversized room. Noone seemed to make an attempt to fill or decor the empty space, so the king bed in a huge empty space looked somewhat unwelcoming. The floors are terribly designed and it is quite complicated to find your way up/down and around these floors. I remember the club loun... Read more
from Bristol, Virginia
Submitted on 17-06-2016
to high of price for no more accomdations in room had to ask for frig,and no microwave and when made reservations ask for first floor didnt get that no snack machines on floor had go all way down stairs to buy a snack at there prices 3.00 dollars for a candy bar
from
Submitted on 19-06-2016
My husband and had tickets to see a comedian in Nashville so we searched for a hotel close to the venue but couldn't find one within walking distance so l looked for one that we could use our points and this one popped up. Upon the arrival the front desk support was very friendly. The hotel was clean. The bed was so comfortable. We had a room that overlooked the courtyard that had the pool there. The breakfast buffet was fresh. At check out, I inquired about good places to eat on Broadway, And s... Read more
from Arkansas
Submitted on 19-06-2016
We gave this five stars for overall. The drive up entrance is grand as well as the lobby. The rooms are clean and fine. Decorations a little out dated but we didn't mind. Staff mentioned they were starting renovating in next few months. All staff very nice, check in-out easy. They allowed us to check in couple hours early. No fridge or microwave in room but there is microwave and snacks (like popcorn) in gift shop. Room was VERY quiet. We were on bottom floor. Separate entrance around ... Read more
from Crossville, Tennessee
Submitted on 28-06-2016
Stunning interior. Great rooms. Great staff and WONDERFUL food!!! Upon first entry this is a palace!! Gorgeous interior!! It's HUGE!! The lobby and hallways extend until you need binoculars!! lol.... Pool outside is a beauty! Well maintained and clean everywhere! found a few celebrities here too!! that was awesome indeed!
from
Submitted on 28-06-2016
Didn't spend a whole lot of time exploring hotel, got in late and left early. But this is what I experience... Pros: 10 mins from downtown Nashville, 10 mins from Grand ol' Opry, 5 mins from Nashville International Airport, relatively safe area, hotel grounds were nice and clean, hotel lobby is huge, rooms were decent sized & clean, good cable tv selections, beds & pillows were clean n comfy, bathroom was clean. Overall, it's an older hotel, but clean and well maintained. I would definitely s... Read more
from London, Canada
Submitted on 28-06-2016
This is more of a business hotel although I thought due to the name it was more in the centre of "things". Our room was... odd. A trundle bed in a conference style room, it was HUGE. We needed to drive downtown for some entertainment, otherwise it was a good value.
from Atlanta
Submitted on 29-06-2016
The Hotel is nice, rooms spacious and front desk staff very friendly. The bad part of the hotel was the Restaurant for me and my 2 children. We sat approximately 20 mins before I had to get up and ask for a menu. Was never acknowledged by either wait staff. I waited that long because I was waiting on my son to arrive. The waiter kept glancing at us because the waitress was due to leave but he never came to our table. As a matter of fact he waited on two other tables that were seated after m... Read more
from Jackson, Tn
Submitted on 30-06-2016
We paid $300 for the room. It was the only hotel near the airport that had vacancies because of the Music Fest. We usually stay somewhere else but since it was booked up we had to stay here. We had a 5 a.m. flight and needed to be close to the airport. The lobby was pretty. All other parts of the hotel were dirty. Even the elevators. Cheap amenities in the room. Bottled water had a price tag on it for $5. I thought that was outrageous considering the cost of the room. We walked down to the so c... Read more
from Naples, Florida
Submitted on 03-07-2016
It's been two years since my previous review and I am as impressed today as I was then. This is a fine hotel ~ everything you would hope for in a Sheraton hotel. The decor and furnishings are modern, the staff is friendly and helpful, and the entire property is immaculately maintained. Keep up the good work!
from Westminster, Colorado
Submitted on 04-07-2016
The hotel was a fine hotel, and when newer must have been a really elegant place. It could be again, if carefully tended to, and nurtured properly. Sitting high on a hill, and commanding a presence where it is, it also has a lobby that is quite nice, as is the bar, and little eating areas spread out around that. The staff was GREAT!!! Negatives to work on would be communication- our room wasn't made up after we asked for new towels that never came, one day of our stay.Slow elevators with proble... Read more
from Nashville, Tennessee
Submitted on 05-07-2016
This was the perfect hotel for our conference. I am a conference coordinator and the staff at Sheraton made it so easy and perfect for us! Even with multiple groups at the hotel the staff acted like we were the only group there. All of the attendees loved it and had everything they needed. I would highly recommend this for any planer or anyone who is staying in Nashville.
from
Submitted on 06-07-2016
We stayed here for a couple of days while on a trip to Memphis. The hotel on the website was gorgeous and we were excited to stay in a four star hotel at a decent price. Our room was clean and well kept, the facilities were average. The only drawback we had was that the air in the room was not cool enough, but we like it very very cold so that is a personal choice. If we stayed here again we would suggest staying on the side opposite of the airport and freeway. You can hear the traffic and plane... Read more
from Connersville, Indiana
Submitted on 07-07-2016
My daughter and I stayed here for a girl's trip to Nashville. The room was nice sized and the beds had the best pillows and comforters. The indoor pool and hot tub were very nice as well. They provide Starbucks coffee and actual half and half creamer. A plus in my book. It was an easy drive to all the tourist spots.
from Cranbrook, Canada
Submitted on 08-07-2016
There was an issue with my room not being clean in time for check in but they put a rush on it and bought me lunch. The management staff were helpful and accommodating. The property itself was beautiful and well kept. The pool area was nice and clean and the food was good. The location is close to the airport and also close to many restaurants, grocery stores, etc. I would stay there again and would recommend it to others.
from Milwaukee, Wisconsin
Submitted on 08-07-2016
My Hotwire addiction sometimes leads me to great new finds. Sheraton Music City was one of those. The hotel grounds are great. Very unlike the big concrete block structures you typically encounter. I'm quite fond of the courtyard. Ample parking...just expect a slight walk to the front desk. While the rooms themselves were fairly normal, they were very roomy, and everything exuded an air of quality. Tip: they've got a great courtyard where you can enjoy great Nashville weather as you eat. ... Read more
from Oklahoma City, Oklahoma
Submitted on 09-07-2016
Well as the title says, we lost electricity in the hotel and some of the surrounding area. It was quite hot and couldnt use the ammneties. Electricity was finally restored at 4:30 in the morning. Staff worked overtime to be as accommodating as possibe. They were all very friendly. The facility was very beautiful. One outdoor pool, one indoor pool and a hot tub.
from
Submitted on 11-07-2016
First, the hotel is pretty nice. The Customer Service is the issue here. When you pay for a hotel, you pay for certain amenities. When I arrived, after a 6+ hour drive, I had 10 minutes of AC before a citywide power outage. Now, I know that is an act of God which is unpredictable but our first night in the hotel was sans air in July. It was miserable. The only thing my best friend and I could do was open the balcony door to let some night air in the room. By doing this, we could hear (al... Read more
from
Submitted on 11-07-2016
Room as ok. We enjoyed the balcony. The restaurant was good, our server Tony was personable but not intrusive. The best kind of server in my opinion! The truly best part was Ryan D. at the front desk, a true professional. We really appreciated his greeting and kindness at check in. The Sherton has a real gem in him. Downside, it's noisy with doors slamming and noises carrying through the walls and adjoining doors. There aren't microwaves or refrigerators in the room which will be a deal breake... Read more
from
Submitted on 11-07-2016
Room was spacious but comparable to a lower standard hotel. We stayed on 4th floor. Signs for pool and vending/ice were confusing. Had to walk around entire floor following signs when it was easier to go the other direction from the room we were in. Carpets in room need to be replaced. Non smoking hotel. However when we sat on balcony. People on both sides were smoking. Everything is ala carte. Staff was freindly and proffesional at front desk. We ate at the hotel resteraunt. It was very good... Read more
from
Submitted on 12-07-2016
Comfortable bed, but beware of extra charges. We only stayed one night and were automatically charged for water in the room - before staff had a chance to clean or service our room! We didn't drink any of the bottled water so this must just be a common charge the hotel slips in there to make extra money. When I called about the charge it took three separate calls to get it taken care of as nobody returned my first two calls. When I finally spoke with someone I was told it was for bottled water..... Read more
from New Delhi, India
Submitted on 13-07-2016
The hotel desperately needs an update. The nice staff at the reception were the best feature of the hotel. Room service has very limited selection for vegetarians /gluten free menu. The complementary shuttle for airport was a definite plus.
from Atlanta, Georgia
Submitted on 14-07-2016
We stayed in a Junior Suite, and it was a very spacious room, located on the top, 4th floor. We enjoyed breakfast at the hotel all 3 mornings that we were there, and the buffet was good, and the dining room staff was very friendly and pleasant. We especially enjoyed our same waitress all 3 mornings, she was truly delightful. The hotel is nice, but it is time for the rooms to be updated. Our bathroom was nicely updated, but the actual room needs attention. All of the staff was great, and super ni... Read more
from Austin, Texas
Submitted on 14-07-2016
I have stayed here twice in past 8 months. Both visits were very consistent pleasant stays. Every staff interaction was friendly and helpful. The rooms and facilities were clean, the grounds are well kept. The location is very close to airport but due to location on interstate it is also convenient to everything in Nashville. This is my go to hotel in Nashville.
from Ridgeland, Mississippi
Submitted on 14-07-2016
Stayed here one night for work. Late checkin, front desk staff extremely helpful and accommodating. Beds are large and comfortable. Large hotel with a nice pool. Location was by the airport, could here a few flights at night but not too bad. Staff was one of the best parts of the stay. Decent value, would stay here again.
from Glasgow, United Kingdom
Submitted on 14-07-2016
We stayed in this hotel for 6 nights and experienced our worst ever hotel stay. We travel a lot and have never had such an experience. Our initial room had a leaking toilet, which within a few hours then failed to flush. It had only one bedside cabinet [King double room], no clock and no fridge. We were moved the following morning to another room which was one of their premium rooms. This seemed good but we soon realised that the bed was a pull down bed, which was about a foot off the floor, an... Read more
from New Orleans, Louisiana
Submitted on 19-07-2016
This hotel is near to the hotel but so much more. The staff i met were exceptional. Phydra Leonard was kind, caring and really went out of her way to please me. I am a regular contributor to Trip Advisor and when i find outstanding people or service i want to share. Also special mention to Sam who was the front desk manager who approved the special assistance that Phydra wanted to provide. Good job Sheraton for having these special people to interact with.
from La Jolla, California
Submitted on 19-07-2016
Unfortunately, I was not allowed to fly because of a fever, so Southwest gave me a voucher to use at this Hotel. I had to wait like what felt forever at front desk to be attended and finally registered, as You can imagine I was feeling like dying at a 103 fever, I would think that anyone with e3ye sight would be able to see it. I ordered room service to make sure I had something to eat in case I needed to, the person who brought up the food asked how I was doing, I said not good, I have a high f... Read more
from Chuckey, Tennessee
Submitted on 20-07-2016
We come to an event here every year and this year the quality was similar as in the past. We had a room for 4 days that was over-looking the patio and pool in the middle of the hotel complex. We had asked for a refrigerator and one was sent up quickly at no charge, did not expect that. The hotel was clean and staff quite friendly as our 1,500 people convention descended on them. We requested a room near the elevator and they provided as they have done in the past. This hotel got our 5 star re... Read more
from Dallas, Texas
Submitted on 20-07-2016
Huge property in a somewhat inaccessible location near the airport. Room was clean and spacious, with a sink outside the toilet & shower, which makes for speedier mornings when you have a family. The primary gripe I have is that wifi is not free, which is simply unacceptable at this point in time. For any traveler, whether business or pleasure, good WiFi is essentially a utility like water and electricity. Just as anyone would be outraged if a hotel charged extra if you wanted running water ... Read more
from rockford
Submitted on 21-07-2016
Stayed July 20 2016 - it was about $100 a night cheaper than right downtown. I booked four rooms on a trip down south. Facility is very nice. Wifi is good. They had a shuttle that takes people downtown for $10 each, but we drove the 12 of us. On the way home it took 10 minutes. no continental breakfast, but they have a full service restaurant on the property. I was worried about the airport noise, but it is not existent from what I could tell. absolutely a good four star choice.... Read more
from Moorestown
Submitted on 21-07-2016
Stayed two nights for a convention in town. The positives are beautiful lobby, bar, pool, beds are comfy and updated, Starbucks coffee in room. Staff was very nice, esp the shuttle driver- very helpful! The price was reasonable considering the prices the other hotels were charging! The cons are weak free wifi signal- had to pay for highspeed to do anything useful, rooms a little stale (other than beds which seem new), amenities are yucky (soap shampoo etc), no magnifying mirror, no recycling fo... Read more
from
Submitted on 23-07-2016
Stayed here with sister, 2 kids and one 15 month baby. The front desk was courteous both check-in/out. Housekeeper brought up crib in timely manner and let me borrow cell charger. The property has a very nice lobby, restaurant and indoor and outdoor pools. Starbucks coffee in room but they do charge for WiFi and extra water bottles. The beds were comfy and room had extra glasses and towels. It could have been cleaner as far as hallways and a few stains in room carpet but for being such a big ho... Read more
from Port Washington, Wisconsin
Submitted on 26-07-2016
Nice hotel. We did however request a king or queen bed with a courtyard view and received a double bed with a nice view of the HVAC unit. Also has a strange smell in the lobby. Nice pool and courtyard tho.
from San Diego, California
Submitted on 26-07-2016
We drove up to a brick pillars and a huge area of green grass around the hotel. All of the rooms have balconies with chairs so you can relax outside. Room was clean, there is an indoor and outdoor pool and a fitness center with multiple treadmills, elipticals, a few machines and free weights. The front desk lady who checked us in and checked us out was very accommodating and sweet. I was quite disappointed with another front desk lady I had to speak with when trying to add my boyfriend's name t... Read more
from
Submitted on 27-07-2016
A family member booked this room without discussing it with me first, but after reading the TripAdvisor reviews I felt like I knew what to expect. The exterior and lobby wasn't my style, but it was nice. Erica, who checked us in was absolutely lovely, and went above and beyond making my father's birthday a special one. But, I do have some negatives. The room was beyond outdated and was in desperate need of an update. Our sheets weren't changed from the last guest and their hair was ALL in the ... Read more
from Santa Clarita, California
Submitted on 27-07-2016
Driving through the beautiful entrance I had high hopes for this hotel although this was quickly dashed once my daughter and I encountered the stale smell in the lobby. The Friday afternoon staff seemed less concerned about checking us in than talking among themselves and as there was no concierge working we could not ask for any recommendations for dinner or activities. The room was slightly better and had a nice television and fairly comfortable beds although the toilet ran and the shower drai... Read more
from Gaithersburg, Maryland
Submitted on 27-07-2016
Our three night stay was marred by leaking ceiling tiles that led to a moldy smell and very slow and unreliable elevators. However the staff is so great (example Raquel Turnipseed at reception) that we couldn't be mad. To a person everyone was wonderful in every department. The pool is nice and breakfast buffet is yummy. This venue just needs a little touch up!
from Detroit, Michigan
Submitted on 28-07-2016
We stayed here two nights, got a great deal on hotels.com for $115 a night. Our room was not ready at check in so they upgraded us to a junior suite for no charge. It is a huge place and can be confusing, be prepared to walk a long way to the room. The indoor and outdoor pools and great! There is a kids pool outside, and a hot tub with the inside pool. Also a very nice exercise room. The hotel uses a shuttle service to take guests into downtown Nashville, $10 per person round trip. Well w... Read more
from Roseville, California
Submitted on 28-07-2016
This hotel is not super close to downtown, but I got a SLAMMIN deal and it was beautiful! The brick detail is amazing! The hotel staff was so friendly and helpful throughout the trip as well! They have a shuttle that comes and takes you downtown as well!! Loved this place!!
from Dunkirk, New York
Submitted on 29-07-2016
We pulled up to the entrance and it was breathtaking. It was on top of a hill and beautiful. The staff was very pleasant and helpful. They answered our questions and gave us tips of downtown Nashville. Our room was very clean with a view from the balcony that was very nice. It was a view of the pool area and there was a tree by our balcony with sparrows in it that were so cool to watch. We were registered for one night, but we decided to stay an extra night. Sleeping was very comfortable.
from Philadelphia, Pennsylvania
Submitted on 30-07-2016
Stayed in different room types over the years and it is consistently good. Very good value for the price. My biggest complaint would probably be dependent on where you stay in the hotel and road noise pending that location. Highly recommended though, especially for business travelers!
from Georgia
Submitted on 31-07-2016
First thing - The 3 days we were there the 2 elevators were not working properly. They would stop at every floor doors open and would not close for a few minutes. Also 1 stopped working..There is a lot of walking on the floors to get from the elevators to your room. Second thing - Upgrade to deluxe room! Well, the bathroom was small only 1 person could use it at a time. The carpet in the room had a large red stain on it. Third thing - The upholstered furniture in the restaurants were in need o... Read more
from O'Fallon, Missouri
Submitted on 01-08-2016
Flowers as you pull in are beautiful..... inside the lobby, beautiful fountain... didn't work. Understaffed terribly. They don't have a shuttle of their own downtown.... one comes by that you must pay for... that's disappointing. No breakfast in the morning... not even continental. Also disappointing.
from Worcester, United States
Submitted on 01-08-2016
This hotel is nice and the restaurant on site is great. The front desk was not helpful at all. I called day before for a special request for my boyfriends birthday and they didn't set anything up. We arrived early as well and kept getting told it would be done soon and they would call us. They did not call. As an SPG member, they should have an early check in choice and better communication. Not impressed with the service.
from
Submitted on 02-08-2016
The bar, restaurant at the Sheraton Was the best part of our hotel stay Michael S and Kim bartenders Made sure my friend and I were well taken care great service and always a big hello after a long day and night From Downtown, midtown Germantown and the Ole Opry The shuttle at the hotel was also helpful
from
Submitted on 02-08-2016
Had a great stay! Facilities nice and clean; fantastic service in the bar from Gay and Kelly, who were outstanding servers, with a great sense of humor! Great stopover. Indoor and outdoor pool and grounds are immaculate. Only downside is limited dining hours.
from Hickory, North Carolina
Submitted on 06-08-2016
I attended a conference for 4 days at the hotel. We also stayed on site which made it easy to stop in the room during breaks. The rooms are nice but nothing fancy. The outside patios appear nice from a distance but are in need of updating. Both indoor and outdoor pools are available. Bar on site was nice for a relaxing evening. The restaurants are overpriced for what they offered. They offered grab and go for conference attendees, which was also over priced (we typically headed out early to g... Read more
from Cincinnati, Ohio
Submitted on 07-08-2016
Front desk staff at Check-In (August 3, around 2:30pm) did not smile, I don't even think they gave us a greeting. Even though we were SPG members and booked directly and VERY early in the year, we were given a ground floor, handicapped room, and no, we couldn't change it. When I told the lady I had a tax-exempt form so I could have federal taxes removed, she said, "it's already been charged to your card". Luckily the manager overheard her and said he could take care of it. But no smile or greeti... Read more
from Chicago, Illinois
Submitted on 08-08-2016
This was a very clean hotel with a nice breakfast included and comfortable beds. The staff was most helpful and pleasant to work with. The hotel, grounds and pool were beautiful. The bathroom was rather small, but that's the only negative I can think of. We would stay here again.
from
Submitted on 09-08-2016
We enjoyed the night here. Front desk was friendly upon check in. The lobby is very nice. We went to our room and found that they gave us a 2 queen room instead of a king as asked for. So we called back to the front. And they said to come back and see them and they would take care of it. When we got back down there they made us new keys and put us in the correct room no problem. The room was clean and the bed very comfortabe. My only complaint was that an airport was right outside our window and... Read more
from
Submitted on 09-08-2016
Stayed for 2 nights at this hotel on business. Overall the hotel was fine, but not great. Staff were friendly and helpful. Rooms are big, and bed was comfortable. Room was a bit dated and could do with a refresh (eg carpets were old). Room had a shower over the bath with a shower curtain. Overall was clean.
from
Submitted on 09-08-2016
Upon arrival, Brittany greeted us at the front door with our cards in hand, a friendly welcome and a beautiful smile. Thank you Brittany. Rooms very clean, beds comfortable. Complimentary breakfasts for the Hickory Grill. Highly recommend for business and/or travel, for individual , groups, and family.
from
Submitted on 11-08-2016
The staff was very friendly. I have stayed here twice in the last 6 weeks. Both times the room was old / stains on carpet and curtains. Not enough light. Generally just looks dirty because it is so outdated. If I had not been at a work conference, I would have picked a different place the second time.
from Bucharest, Bucuresti, Romania
Submitted on 12-08-2016
I love this hotel! It so big and beautiful. It is also near the airport. I've also seen a deer nearby. The hotel is about 10 minutes by car from Downtown Nashville and 5 minutes from a Target. You can also catch some nice pokemon too here. Enjoy your stay here.
from Bothell, Washington
Submitted on 12-08-2016
A picturesque location outside of the city. The rooms are not only clean, but spacious and comfortable. The beds are amazing. We were in the middle of a road trip through the south and it was one of the best nightâ??s sleep I got the entire time we were there. The hotel pool is nice and big. There is a $10 shuttle that will take you into downtown Nashville and gets you back to the hotel once an hour until almost 2am. Nice option and cheaper than rideshare or taxi.
from
Submitted on 13-08-2016
The room's door open when we arrived. Beds were not as comfortable as anticipated. The hotel staff is extremely helpful and pleasant. Works well for a conference event. The location is ideal for food and airport. Caterer did well for meals as well.
from Durham, New Hampshire
Submitted on 15-08-2016
This was a great place to visit while visiting Nashville. It is about a ten min ride from downtown in an uber for like $10-$15. Hotel room was spacious and clean - lots of extra seating. We ate and drank at the hotel a few times and it was good. Room service was reasonably priced. My only two complains are that the hotel never answered the phone when we were trying to contact them about using the free airport shuttle. We tried calling #46 in the transportation phone as well as their direct lines... Read more
from Houston, Texas
Submitted on 15-08-2016
I can only imagine how majestic this hotel was when it first opened. Set upon a hill, manicured landscaping, a grand lobby and hundreds of rooms. Well, it's still on a hill and boy does it have a lot of rooms. In fact be prepared for a very long walk depending on where yours is at. The front desk staff was very friendly but they seemed short handed. It was about a 15 min wait on a Wednesday evening. I went to my room and unfortunately found a damp used hand towel on my sink. A little paranoid, I... Read more
from Glen Allen, Virginia
Submitted on 16-08-2016
This hotel remains one of my favorites in Nashville even though it could use some minor updating! It is about half way between the Honky-Tonk Broadway downtown and the Opryland area. The grounds are park-like and the common areas are majestic. The room we had needed a carpet update,,,otherwise clean, comfortable room with nice bathroom! The manager, Monty, and all front desk staff and housekeeping staff as well were the best!
from Belleville, Illinois
Submitted on 17-08-2016
One night stay here on the way home. The location is nice; the outside is impressive and the lobby beautiful, but this is where the polish ends. We arrived at approximately 9:30 p.m. and there was 1 person working the front desk. There were actually 3 couples at the counter and 3 of us in line. Two of the couples were very visibly unhappy. A manager finally came to assist the couples with the issues so there was some movement in the line. After 10 minutes in line, another customer service ... Read more
from Arlington, Texas
Submitted on 18-08-2016
We stayed here for a conference. It was a nice hotel. Joe, at the front door and also the bus driver for the hotel, was SO nice and very helpful!! First, please NOTE: Some of the rooms are VERY far from the elevators. Not just my opinion, a lot of people were talking about it. I just had back surgery and, unfortunately, we got a room that was on the opposite side of the elevators. If you have trouble walking long distances, be sure to ask for a room closer to the elevators. The fron... Read more
from
Submitted on 05-09-2016
We stay at this hotel every year and always leave very satisfied. This time, in particular, we were extremely pleased with the friendliness of the staff starting with the nice room cleaning group to the manager of our wing, Mr. Monty (cannot remember his last name). Also, we had a blast each night at the bar area where the Lady that was serving us, Gay, made us laugh with her bubbly and entertaining personality. Another nice surprise we had, was at our dinner (Oakland room) on Saturday evening... Read more
from Florence, Alabama
Submitted on 05-09-2016
My family and I stayed here for one night on Labor Day. It is a beautiful hotel. However, the rooms were a little dated. Also, you could hear numerous sounds from outside the room or other rooms. Yet, it is still a great value. I wouldn't recommend it for a business trip if you needed sleep but would certainly make this a place for a leisurely stay.
from Tillsonburg
Submitted on 06-09-2016
Hotel is beautiful, food is great and so is pool and pool area. Most of the staff was excellent but they seemed to be struggling with the volume this past Labour Day Weekend (they had dance competition and Navy reunion). The two ladies at the Front Desk tried their best but Management never came out to help. The lines were becoming long to wait at check in or when trying to ask a question. Never did we see a Concierge at their desk for the three days we were there (which would have been helpful ... Read more
from Halifax, Canada
Submitted on 07-09-2016
I had the pleasure of staying at the Sheraton Music City Hotel for a few nights last week. The Hotel is nice and the food is great, but what sets this hotel apart from the rest is the staff. The front desk staff made checking in and out a breeze. Housekeeping did an awesome job cleaning my room. The bartenders were attentive and made sure everyone was being taken care of. But what really set this staff apart from the rest was their professionalism and promptness in helping me resolve a lost and ... Read more
from
Submitted on 08-09-2016
My husband and I are currently staying at the Sheraton Music City Hotel for a 1 year anniversary trip. Yesterday we arrived early and were promptly checked in. When we arrived in our room we noticed we got a room with two double beds instead of a king which we booked. A simple mistake that could be easily fixed we grabbed our luggage and headed to the lobby. On the way there we ran into Monty the hotels operation manager. He asked us how our stay was and we told him we were on an anniversary tri... Read more
from Indianapolis, Indiana
Submitted on 10-09-2016
It took 15 minutes to check in. There was only one person working the desk at check in time. Once we went up to our room, the room already had people in it. We then had to go back down and wait in line for another 15 minutes to get this fixed. They did give us an appetizer coupon for coming back down...not sure what else we were supposed to do! Elevators were very slow, too. Once we made it up to the room, it was very hot. The room was nice enough. The pool looked great, though we didn't use it... Read more
from Alpharetta, Georgia
Submitted on 11-09-2016
Check in was easy but we were given a room on the first floor that required us (2 women) to push our luggage cart up 2 zigzag ramps. I had to go back to the desk and ask for another room. They were understanding and immediately changed our room assignment. The next morning the shower head was broken and sprayed water all over the bathroom. During checkout I reported the issue and the gentleman at the desk gave us complimentary breakfast! Nice touch. Thank you
from
Submitted on 12-09-2016
Okay, the hotel is VERY nice, clean, quite lovely ... BUT, it's very far from everything Nashville. There's a free shuttle to/from the airport, a plus. But everything else will cost you. $10/person per day to take the Monarch shuttle to town, which drops and picks up at the convention center. That's okay. Or you can Lyft/Uber it for anywhere from $10-13 - so it's really a toss up in price. There is NOWHERE to go when you're in the hotel that doesn't take a vehicle. Big minus points for the inco... Read more
from Pleasant Hill, California
Submitted on 12-09-2016
Loved the Sheraton! Great location, great property, great staff, $10.00 round-trip per person shuttle to 5th and Commerce which is 100 ft from The Ryman and 400 ft from Broadway. There's a bus stop right outside the Ryman which was the same stop for our trolley tour bus AND the FREE MCC transit bus. IF you're going to Opryland, take MCC bus #61 from 5th and Commerce to the MCC bus terminal, then take bus #34(EXPRESS) to Opryland for $1.70! I emphasis (Express) IF you go during the week because... Read more
from Saint Louis, Missouri
Submitted on 13-09-2016
I made this reservation for Dec 2016, I fully take responsibility for not read the reservation about it not cancelled or refundable. However I call within 24 hours of finding out that we were not stopping in Nashville. My first phone call on Saturday Sept. 10 ended with someone saying we will get back to you in 48 hour. My second phone call on Sept. 13(because no one called me back) ended with a customer service rep. response of "no one will call you back because we do not refund". So much for ... Read more
from
Submitted on 13-09-2016
This hotel was quite nice. It is an older hotel with upgrades. So enjoyed the fact that is is not a skyscraper hotel! The conference room was wonderful. Hotel staff was pleasant and efficient. Rooms were clean and comfortable.
from
Submitted on 14-09-2016
Gay at the bar is the best bar tender ever!!! I don't know what you guys would do at the bar without her. The hotel is good I was here when it was really busy and I really don't know if the bar would be open with out Gay there being a workaholic she deserves a raise.
from Cypress, California
Submitted on 15-09-2016
Nice and quiet place to relax, clean and fair priced, but no starbucks style coffee cafe available at hotel, a must for most, but they do have free basic coffee, very nice people to help you, real close to Airport and only 20 min to downtown Nashville.
from ATLANTA
Submitted on 17-09-2016
very clean , bar open late even on sunday, great location next to airport, plenty of corporate space. found incredible price on booking . com .. pictures online are exactly what it looks like in person ....
from
Submitted on 18-09-2016
We are Starwood owners and we love to stay in Starwood hotels. Music City Sheraton is a big beautiful hotel and we look forward to knowing we will get a comfortable bed and a good night's sleep.We upgraded to a suite on club level. The problem was it's really not a suite and the bathroom is small. We are average size people, so I'm not sure how a bigger person would cope with the tiny tub and little turn around room in front of sink. Definitely one person squeeze. The bed was very comfortable! ... Read more
from Versailles, France
Submitted on 18-09-2016
This is a huge hotel, with more than 600 rooms over 4 floors, an outdoor pool (not or insufficiently heated) And an indoor pool plus spa (this one is heated). We stayed for 2 weeks there. For a start we arrived at 3 pm from Atlanta and were told that our room was not ready but that we would be rang to tell us when it is. Then we decided to go back 1 hour later to enquire about our room status, and this is when we were given our room, which was indeed disappointing: two separate beds, 30 minutes ... Read more
from Aurora, Ohio
Submitted on 19-09-2016
We booked a small conference at the Sheraton last week. The whole process went very well due to the great staff and focus on customer service. Amenities were good, rooms were fairly priced and the conference room was suficient for our small gathering. All in all it was a good stay and we will book there again next time we are in Nashville.
from birmingham
Submitted on 19-09-2016
We stayed 3 nights at this hotel. We had problems checking in but this was eventually sorted out. Every member of staff at this hotel was very friendly and helpful. Nothing seemed too much for them. Although previous reviewers had mentioned valet parking, it was actually self parking, the car park being very close to the hotel entrance. The pool looked beautiful but we were too tired every day to avail ourselves of it. We used the dining room 2 evenings and the meals were pleasant. We also us... Read more
from Columbus, Ohio
Submitted on 21-09-2016
We were so disappointed in this Sheraton! Expected so much more from a 4 star hotel! Understaffed, waited over 30 minutes to get checked in. Requested a king was given two doubles. The on site restaurant is a joke! Less than a dozen tables were filled and we still waited over 45 minutes for a salad & Ruben sandwich. Total dining experience took 1.5 hrs. Next morning husband woke up covered in bed bug bites! Will never stay again & will never recommend this outdated, smelly, bug infested 'hotel'.
from
Submitted on 22-09-2016
I wanted to say thank you to all the staff who made our conference run super smooth and super successful! We had a 5 day conference here and I can not say enough great things about all the staff who took amazing care of us. They were SO friendly and SO helpful. From the start of planning our conference last year to the very last day we were there we were pleased with everything. Marina and Michael were such sweethearts and seemed to be everywhere all week. I would recommend hosting your confer... Read more
from
Submitted on 24-09-2016
nice room if you can overlook someone had already used the shower and the toilet and the fact that it took more than an hour to get coffee cups and more towles. it was a double room that was set up for 2 people only
from Barcelona, Spain
Submitted on 25-09-2016
We stayed for a week at this hotel at the beginning of September. It is very close to the airport but there was a shuttle bus to downtown Nashville (10$ per round trip) every hour. Very well air conditioned and bedrooms were spacious. Nice outdoor and indoor swimming pools. Staff very friendly and helpful. However, in Nashville we expected some live music in hotel. There was none! Nor is there ever any live music, even at weekends, despite the very large lobby! Also drinks were very expensive.
from Beaufort, South Carolina
Submitted on 25-09-2016
My husband and I stayed at the Sheraton Music City while vacationing with friends. The hotel was very nice, rooms were spacious and well appointed, and the beds were sooo comfy. My husband loved the in-room coffeemaker with Starbucks coffee. The location was very convenient for sight-seeing, and unlike downtown hotels, had free parking. The morning breakfast (included with our room) was good with a nice selection and omelets and waffles made to order. However, the service for breakfast was e... Read more
from Woodland, California, United States
Submitted on 25-09-2016
Friendly staff,clean room.We found it be be close to the airport and other local events and activities happening in Nashville. At the end of the day we unwound in the out door pool and then went into the inside jacuzzi We would stay there again.
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