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Sheraton Memphis Downtown Hotel

Memphis, TN, US (MEM)

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Based on 745 reviews
The Sheraton Memphis Downtown Hotel is adjacent to the Memphis Cook Convention Center and offers superior city views from our 600 guest rooms. Locate
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Sheraton Memphis Downtown Hotel
250 N Main St, Memphis, TN US 38103

Well Appointed Guestrooms
Make yourself at home in one of the 600 air-conditioned guestrooms. wired and wireless Internet access is complimentary, while video-game consoles and cable programming provide entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include complimentary weekday newspapers and coffee/tea makers, as well as multi-line phones with voice mail.

Why Stay Here?

  • Free Wi-Fi 
  • Indoor Pool

Guest Services and Amenities
Featured amenities include a business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Be sure to enjoy recreational amenities including an indoor pool and a fitness facility. Additional features include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Notifications and Fees

  • This hotel has a smoke-free policy.
  • Breakfast fee: USD 17 per person (approximately)
  • Valet parking fee: USD 26 per day (in/out privileges)
  • Valet parking fee for large vehicle: USD 45 per day

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Business Center
  • Business Services
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Event Catering
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Patio
  • Porter / Bellhop
  • Room Service
  • Video Game Console
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 745 reviews
from Peoria, Illinois
Submitted on 22-05-2016
The hotel staff were very polite and helpful. Rooms were clean. Early morning room service was punctual and food was terrific. (Thanks Jasmine!) Great location to catch the trolley-buses and horse drawn carriages to other downtown locations. They also offer underground parking.
from London
Submitted on 22-05-2016
If the staff cannot sort out the cleaning of your room for 50% of your stay (despite reminders), that tells you that either the management needs reorganisation and/or the hotel is not that good and/or the hotel is not that interested in its guests. Left the room at 9.00 am and back at 6.00 pm, and the hotel room was exactly as I had left it on 3 occasions. It even happened on the one day that, just before leaving the room, I called housekeeping (or equivalent) and specifically asked them to ma... Read more
from Auckland Region, New Zealand
Submitted on 23-05-2016
We were part of the American Queen cruise and this hotel was included in the package. We found the Sheraton to be modern with excellent service and great breakfast. The only problem was the toilet which didn't flush and after a phone call to front desk was corrected within 10 minutes. Although the location isn't down town the tram car had pick up and drop off outside the side door
from Redmond, Washington
Submitted on 24-05-2016
We stayed for just over night but the staff was super friendly and helpful with questions. The room was very clean and comfortable. The hotel is located about a mile from Beale street but a quick trolley or Uber will have your there in no time. The fitness room is well equipped to get your daily workout in and the pool looked inviting but we didn't use it. Will definitely stay here again if in the area.
from Los Angeles/Tarzana
Submitted on 24-05-2016
Nice hotel. Towel racks in the bathroom are either poorly located or non existent. Coffee pot was missing the pod holder. An example where the little things count. Parking is $32 per night. Thanks to another reviewer, I park across the street for $10. Note, for $12 you can get in and out privileges.
from Starkville, Mississippi
Submitted on 05-06-2016
I stayed in a corner room on the 16th floor with club level access. The room was quiet and had a lot of space! The view was great, and the staff was very accommodating. I had dinner at the hotel bar the night I checked in. It was busy and we had a short wait, but we were consistently checked on and notified of our food status. The waitress on duty was great! We enjoyed a complimentary breakfast in the club lounge the next morning that was much better than expected! This was not an average hotel ... Read more
from north east uk
Submitted on 06-06-2016
Just on edge of all the activity, very central, but less crazy. Starbucks and bar available in large reception area. Plenty of elevators-just key in floor number, and a lift is automatically allocated. We had room on 31st floor 3128, good views over river front. Free wifi in lounge area, not in rooms. computers in lounge area also. The hotel has a 'green' approach to room service, meaning the cleaners will, on request not change towels,sheets,shower products, unnecessarily. Iconic piano and art... Read more
from
Submitted on 06-06-2016
The hotel is a large hotel which probably handles a lot of conventions and large groups. Check in was efficient, easy and the person who checked us in was friendly and very helpful. Breakfast was included in the rates and it was a great surprise. Served in the dining room which was very attractive and it was delicious. Grits, oatmeal, bacon, sausage, eggs with accoutrements , biscuits and gravy, pancakes and for the health conscious there was a fabulous selection of melons and berries as well as... Read more
from Scotch Plains, New Jersey
Submitted on 06-06-2016
I had an excellent stay. The staff is very pleasant and very good. No complaints. The Cook Convention center is across the street with an overhead bridge connecting. The Main Street Trolley can get you to other parts of Memphis.
from Surrey
Submitted on 07-06-2016
Didn't realise when I booked it that the Sheraton is a chain of decent hotels in the US. Felt quite posh when I checked in! Big open lobby (with escalators!) that led to the bar and restaurant who did a great breakfast buffet. Room was modern and with a bonus view of the Mississippi. Clean, big bathroom with a great powerful shower. Away from the hustle of Beale Street but near enough to not feel out if it and the trolley stops outside ($1 a trip). Only grumble - the safe was low down and need t... Read more
from
Submitted on 13-06-2016
This hotel is conveniently located next to the Convention Center. There is a trolly stop at the hotel which only costs $1 per person to ride. Our room was clean, quiet, and hotel staff was very friendly and accommodating. The only negatives that I can report is that the water was very slow to leave the tub or sink area. Our door handle kept sticking in the downward position and it costs $20 to park in the hotel parking garage. I feel that the hotel parking should be free to guest.
from Sunderland, United Kingdom
Submitted on 14-06-2016
I could not fault this hotel and I would not hesitate to recommend staying here. Its situation is perfect for getting to the main attractions. The trolley bus runs right outside the hotel it only cost $1 and ran regulary.The staff were very helpful especially Brittany Brown who booked my Graceland trip for me before my stay, she also gave me directions from the Amtrack train to the hotel.We arrived very early in the morning ,our rooms were ready for us, and the breakfast was delicious which set ... Read more
from Stafford, United Kingdom
Submitted on 16-06-2016
The hotel is located next to the Convention Centre so was busy with people attending conferences etc. Even though we arrived early in the morning, after an overnight train journey from Chicago, our rooms were ready for us. There is a trolley stop just outside the hotel and it costs $1 per person for the trip into the town centre, which is, in any case, not too far and a pleasant walk. Our rooms were clean and comfortable and the breakfast very good. We had a very pleasant couple of days in th... Read more
from
Submitted on 16-06-2016
This was very nearly a perfect place to stay - easy reach of everywhere as on the main tram line. Really good food. The reason that I have marked it down was because of extremely poor customer service. The reception staff were totally disinterested & unhelpful. Service was very slow in the bar too, though it did seem popular with the local hospital staff, so we may just have been unlucky. Not much character here. It felt like a place that you pass through rather than a home from home, which is w... Read more
from Bendigo
Submitted on 19-06-2016
The hotel is located in a great location away from the hustle and bustle of Beale St, but on a trolley shuttle. Rooms are quiet and spacious. There is a pool but it is indoors and there is no bar/services area or grassy outdoor area to relax in. Good hotel from which to commence a riverboat cruise along the Mississippi River.
from ocala, fl
Submitted on 30-06-2016
We stayed at this hotel in June and were very pleased with how we were received at the front desk and the many benefits we were given. We booked the executive level, which is fantastic, and has all the food and amenities you would ever need. The lobby is very adequate, the check in staff great, nice store to purchase food and other items, free newspaper(s) and Internet, along with free internet and connected to the convention center which is right across the street. The fitness center and poo... Read more
from Spangdahlem, Germany
Submitted on 30-06-2016
We stayed here a few weeks ago with friends from out of town. The 4 of us stayed in a large room with two double beds. We paid $250 for the night. The staff was not helpful and very rude when we checked in, when I tried to ask questions they rushed us. When we got to the room we noticed it was stifling hot and we had to crank the air all the way up. After that we went to take showers and noticed we had 1 towel, for all 4 of us. In the middle of the night the air conditioning stopped working. We ... Read more
from Bellevue, Iowa
Submitted on 30-06-2016
We were greeted as soon as we pulled into the very busy front lobby. Even though it was busy we received personal attention from the Valet. Check in was quick and our room was ready immediately. The pool was warm and very inviting!! When we checked out Phyllis was awesome!! Kudos to her and her co-worker!! Everyone was very cordial and helpful. With the exception of the restaurant. Our waitress, Cassidy, just did not seem to want to be there. In fact she stopped by our table and said sh... Read more
from Scottsdale, Arizona
Submitted on 01-07-2016
Hotel had all the trappings of a modern hotel.The lobby was spacious and we loved the gardens around the hotel.Restaurant had great food and we were treated with a lot of courtesy.we loved the pool and had a great time.
from Perthshire
Submitted on 02-07-2016
Stayed here for 2 nights in May. The location wasn't great but was okay for catching the trolley bus. We prefer to walk but were advised not to, just too far out of the centre of the town. The hotel was okay. The room couldn't have been cleaner but at least we got our room cleaned and fresh towels. Our friends didn't see a cleaner at all and had to make their own bed and reuse the towels. The bar area and breakfast area were very nice but the service was appalling! The staff knew we were ... Read more
from Chicago, Illinois
Submitted on 04-07-2016
We booked a corner king club suite with a river view but were put on the 12th floor rather than the upper floor. We were told the corner king wasn't available despite having booked in months prior. They moved us to the club floor in a different room type, king room, no corner with pano views. On the second day I called and asked for the hotel manager because I felt I may be overpaying since I wasn't in the corner suite but the regular king suite. She said they were the same price and moved u... Read more
from Dallas, Texas
Submitted on 04-07-2016
We made last minute (literarily) reservation on the 4th of July weekend, and for $120 per night this was a deal! Finally the exact right price for a hotel. The breakfast was included, and had a "limited" buffet (similar to a Hampton Inn), but was more than good enough for me. Also included in the price was afternoon snack (6-8pm) with different cheeses, vegetables, and other hot stuff. If we wanted we could have considered it dinner! There's also a restaurant and bar in the lobby, which we did ... Read more
from Broadbeach, Australia
Submitted on 05-07-2016
Checked into Sheraton Memphis yesterday,was not allowed to check in until 3.00pm,but took them until 4.00pm . Waited in the bar in the lobby ,the worst service I have ever experienced in Sheraton hotel,30mins wanting to get drink, baby attitude with all the bar staff. Finally got my room,had to find it myself ,no help from the check in staff. Room very basic, no mini bar, not even a bottle of water. I rang room service for a drink, they took 40 mins to arrive,then charge me a $3.50 delivery... Read more
from East Bend, North Carolina
Submitted on 05-07-2016
My stay here was excellent! the staff were great, the food was delicious. special recognition to Caymen, Jatorra, Anthony and Julia. They were great and very helpful during our stay. The beds were also very comfy, really enjoyed the river view as well!
from Dallas, Texas
Submitted on 06-07-2016
Due to my chosen profession for the past 15 years, I qualify for employee discounts at Starwood hotels. Employee discounts are based on availability and are always still a high enough rate to cover the hotel's costs. I was traveling through Memphis for one night on a Thursday and found an employee rate available at this Sheraton and booked it. I could have booked many other hotels since there was nothing going on in Memphis on this particular Thursday. I choose this Sheraton based on the p... Read more
from Batavia, Illinois
Submitted on 07-07-2016
I stayed at the Sheraton as a quick overnight stay while driving through Memphis on a road trip. The hotel and the rooms were clean. The beds were comfortable and the bathroom was roomy. The front desk staff was nice. The location of the hotel was good and felt safe.
from Columbia, South Carolina
Submitted on 08-07-2016
The hotel was good overall. When we pulled up, we were immediately greeted and welcomed to the Sheraton Hotel. Was asked if I wanted valet parking. He told me it was $26 per day which was a little high for me. I asked about other parking. He said there was parking across the street in the church parking lot for $12.00 and free parking on the street at the meters during the overnight hours. He stated that if he was me, he wouldn't park this car over there (2015 Dodge Challenger). Taking his advis... Read more
from Ardmore, OK, United States
Submitted on 10-07-2016
When we arrived at the hotel we were meet by hotel employee that was very nice but told us the only parking was valet for $29 per night (the valet parking was about 20ft from the main entrance, parking on the street or parking in the church parking lot across the street for $10 per night (but there was no one at the church to take the money) so we did the valet. Went to check in there was only one person working the desk while there were 5 couples inline to check in. Got our room card went to o... Read more
from Dallas, TX
Submitted on 10-07-2016
Checked into the Sheraton Memphis Downtown Hotel on the Fourth of July. It was hot, it was muggy and we were tired. The Sheraton is a 14 and 19 story, two tower hotel about a block from the Mississippi River levees. The exterior is a boring, unremarkable brown slab but the inside is spacious and grand. Check in was simple and fast and the staff responsive to room preference requests. We had booked a basic two doubles room that had plenty of space for three people. Complimentary robes in the clos... Read more
from SURREY ENGLAND
Submitted on 11-07-2016
Got this through the internet at an ok price but it suffers from the same problems of so many big hotels - indifference. Reception always busy so spent ages booking in & although there were lots of internet access points in the lobby a good percentage didn't function properly. No complimentary breakfast - they want to squeeze all they can from you! Biggest bugbear for me was when the (free?) wifi in the room didn't work. And being told "well that's life" by the receptionist was not what I wanted... Read more
from Columbia, South Carolina
Submitted on 12-07-2016
Julia at the hotels restaurant was the absolute best! She was polite and professional and she went above and beyond to help our entire family have a pleasurable dining experience. Julia was the reason we made multiple trips to the bar and restaurant.
from Waldwick, New Jersey, United States
Submitted on 13-07-2016
Stayed at the Sheraton Memphis Downtown Hotel before departing on a week cruise down the Mississippi River from Memphis to New Orleans. Staff was very helpful. Rooms nice. Hotel has bar with menu for late night snacks.Very busy.
from Palm Springs, California
Submitted on 14-07-2016
Great friendly check-in. But housekeeping was a problem. Dirty bathroom with not enough towels. Had to call about this. Then on our second day, had to call at 2 p.m. to get room cleaned even though we'd been out all day until then. Breakfast in the lounge was good. Good bed. Liked the guest laundry.
from Waterbury, Connecticut, USA
Submitted on 14-07-2016
The Memphis Sheraton was a very comfortable hotel in a very quiet part of town next to the convention center. It's not near anything, restaurants included. You have to eat at the hotel's restaurant which has a very limited menu, limited seating and loooooonbg wait times.
from Cincinnati
Submitted on 16-07-2016
Dirty and ripped sheets, a broken ladder on the pool that no one seemed to care about fixing, and expensive valet parking considering you don't even receive help getting the luggage to your room..........The staff was apologetic. However, we will not return to this property. Oh, did I mention that their air conditioning is very loud, and the carpet in our room was full of stains?!?
from Prescott, Arizona
Submitted on 19-07-2016
I researched almost every downtown hotel and decided on the Sheraton. It is located on the trolley route making getting around easy. When we arrived with our fully packed car including our dog, we were greeted by CAMRON. His manner was so pleasing--smiling and making us feel welcome. He was extra attentive and patiently answered ALL our questions. The hotel had a big problem getting the rooms ready that day due to the late departure of the riverboat cruise passengers. It was crunch time fo... Read more
from
Submitted on 20-07-2016
We stopped here on our way from Houston to Knoxville and we were more than impressed. Very clean room, the mattress was amazing, great location, very helpful staff. Easy walk to the action. I highly recommend this place.
from Los Angeles, California
Submitted on 20-07-2016
This is a very nice high end hotel. I contacted the front desk because of some mold and mildew in the tub and on the shower curtain. They immediately sent the head of housekeeping to my room and she personally changed the shower curtain and cleaned the tub. I'm sure my issue was a one-off situation and not an issue in every room. Customer service like this will keep me coming back.
from Florida
Submitted on 22-07-2016
We stayed 2 days. Check in was friendly and a breeze, valets were very nice. Room was okay, clean. We traveled with pets so we had to stay on the 4th floor - not a problem. The problem was getting the room cleaned. I understand that they do not want to go in when pets are there. We tried to make arrangements so we could take the dogs out while she was in there. It took 2.5 hours from the time she was located (I think she was on lunch) until it was clean. So, we sat in the hall way waiting. I wa... Read more
from Dallas, Texas
Submitted on 24-07-2016
The past couple of times that I've stayed at this hotel, the service has been very lackluster. At one point this property was very nice after the Marriot conversion, but that's is changing quickly. The check in process was very quick cosidering that the hotel was hosting a youth conference. The housekeeping and guest services are not on par with other starwoord properties. I had to switch rooms because I found hair in the sink and bathtub. The tub in the second room (543) was dirty as well... Read more
from Peoria, Illinois
Submitted on 25-07-2016
This property was a great experience!! The front desk staff was exceptional. Brittney and Jewels were so helpful and friendly at check-in. I believe in great customer service and that's what they provided. The only complaint is the Bellmen were very rude.. That needs to be addressed..
from Sils im Domleschg
Submitted on 25-07-2016
We made a trip from Switzrland to visit a friend who lives in Memphis. Big hotel with business and event rooms in good location. Also a big lobby with a bar. The staff was always friendly and hepfull. We slept 5 nights in this hotel. The rooms are big and clean with are condition. The fitness center has a good and clean equipment and is well designed.
from Indianapolis, Indiana
Submitted on 26-07-2016
I was vey pleased with our stay the bed very comfortable The Pool was closed the 1st night, but opened up the next day . I slept so well that . I would like to purchase the Queen size bed. Just the mattress.
from Glasgow, United Kingdom
Submitted on 27-07-2016
Not stayed in a Sheraton hotel in a while but my impression of the Brand led me to expect quality I was left hugely disappointed we arrived after 10pm following a delayed flight the receptionist checking us in didn't seem to care about her guests no information given about the hotel, we got to the room not enough towels set up and clearly a lack of cleaning this was par for the course throughout the 4 day stay. The area it is situated was pretty quiet and we had pass quite a few unfortunate hom... Read more
from Lafayette, IN
Submitted on 31-07-2016
Received a very reasonable rate for this hotel through Hotwire. The hotel was great! The room was large and provided us with extremely comfortable beds and pillows. The air conditioner kept the room comfortably cool even though it was like a sauna outside. Swam in the indoor heated pool which was delightful. Internet is included. The breakfast buffet was expensive but tasted good and was convenient. The hotel and restaurant staff was helpful and efficient. If I had to name one flaw, it was the l... Read more
from Rockford, Tennessee
Submitted on 01-08-2016
We had a corner room, #829. It was very spacious with a King bed. View was awful, so the corner windows were a waste but the extra room it gave the room was nice. Also, only having someone on 1 side of you was nice. Bed was pretty comfortable. The bottom sheet was put on upside down and was very scratchy. The towels were nice and fluffy except for the bath towels which were small and thin. Disappointed with that. Starbucks coffee in room was nice. The amenities in the bathroom were nice... Read more
from
Submitted on 04-08-2016
A bit outdated hotel but Ok value for money and solid pool and gym area. Location is just by the street car stop, which takes you downtown and to Beale Street. Breakfast space a bit small and food runs out quickly. Good place for an overnight stay.
from Cleveland, Ohio
Submitted on 06-08-2016
The requested room was for two queen size beds. We were provided a room with two double beds which were very comfortable. The room is a nice size with a refrigerator. The bathroom has only one towel rack. The breakfast buffet is $15.00, there is valet parking only for the guest at $20 per day and off site parking is across the street for a fee, the swimming pool is heated and the workout room is clean and open 24 hours. The bar closes at 11:00pm daily every day including turning off the televis... Read more
from
Submitted on 06-08-2016
A 3.5 star and probably closer to 4 than 3. Very comfortable and super clean. Valet parking adds $30 to the trip but a quality place so....expect it. Rooms have obviously all been renovated so what may have faltered in previous reviews is now a serious plus.
from
Submitted on 07-08-2016
This property provided excellent accommodations for our 1st visit. Close to all sites and activities on our itinerary. Rail car station right outside the entrance, uber sevice fast and great friendly hotel staff.
from
Submitted on 07-08-2016
This hotel if very nice and in a great location. Our room was on the 12th floor west side. We had a picturesque sunset view if the Mississippi River. The staff was very professional friendly and helpful. I highly recommend this hotel for a family vacation. However the restaurant food was good but the service was very slow.
from Addison, Texas
Submitted on 08-08-2016
Absolutely enjoyed my stay at Downtown Memohus Sheraton. Friendly staff, spacious and comfortable rooms. The Club Lounge is great for an evening snack abd the breakfast there Is delicious. Right on the Trolley line which can take you to many many downtown attractions. Highly recommend.
from Memphis, Tennessee
Submitted on 09-08-2016
I LOVE this Hotel! I chose it as the Host Hotel for our 2015 MSP Family Reunion. Aside from the Great Location and steps from the Main Street Trolley-bus... the Sheraton offers affordable luxury. The Lobby and Rooms were updated less than 2 years ago. And the restaurant boosts some of the best food with a Memphis flare!
from
Submitted on 11-08-2016
When we first pulled into valet it was around 9 at night. The valet were not very welcoming at all, and were standing around chatting it up. One valet gentleman quickly spit out two sentences about the dollar amount of parking per night, which when strung together so fast sounded foreign. We started to unload bags and had no help at all. I went inside, made eye contact with a man who seemed to be a bellman, doing nothing, standing next a baggage trolley. I asked if he had an extra trolley. He lo... Read more
from Corbin, Kentucky
Submitted on 12-08-2016
First and foremost, from check in to check out, customer service was awesome. After we checked in and went to our room, we were told that 4th floor was for pet owners, we have a 14lb fur baby, we opened the door, and.....we have stayed in motels that allow pets and we wouldn't let our pet stay there they smelled so bad, this room smelled and looked great! Clean, cool, beautiful bath, and the towels were sooooo soft. No issues here. We used valet parking and took the trolley everywhere we went, ... Read more
from Toronto, Ontario
Submitted on 13-08-2016
Great location. Nice proximity to Beale Street with Trolly access right outside the hotel for sightseeing. Friendly staff at reception. Would recommend the hotel to travellers. Beale Street was fun but smaller than we expected.
from Ashton in Makerfield, United Kingdom
Submitted on 14-08-2016
Great location on Main Street within walking distance of Beale street or a trolley bus ride away. The trolley bus stops outside the hotel. Good size rooms cleaned frequently but late in the evening at times. Staff very helpful. Breakfast -good choices on the buffet.
from
Submitted on 18-08-2016
The common areas are well kept, clean and everyone I encountered was polite, helpful and cheerful. I was especially impressed with the view of the bridge at night and the valet service employees. A gentleman named Cameron got our car out for us at the end of the stay was so nice! He gave us tips, made sure we knew where we were going and checked how our stay was. The only downside was the older mattress but at least it was covered in pretty good linens and our room had that great view of the bri... Read more
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