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Homewood Suites by Hilton Southwind - Hacks Cross

Memphis, TN, US (MEM)

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Based on 365 reviews
The Homewood Suites by Hilton Memphis-Hacks Cross hotel is located in the heart of Southwind's Business District in Memphis, Tennessee and is within w
Room & Rates

1 KING PET SUITE NONSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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2KING 1BDRM DLX STE NOSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1 KING 1 BDRM STE NONSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1 KING 1 BDRM STE SMOKING

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1 KING STUDIO SUITE NOSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, COMBINED BDRM LIVING AREA SOFABD FULL KITCHEN
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2KNG/1KNG 2BDRM STE NOSMOK

COMP HI SPEED DAILY HOT BRKFST LITE MEAL M TH, SEPARATE BDRM LIVING RM SOFABED FULL KITCHEN
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1KG ACC TUB STUDIO NOSMOK

COMBINED BDRM/LIVING RM-SOFABED-FULL KITCHEN, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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1KG MOB/HEA ACC TUB STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2KG/1KG MOB/HEA ACC TUB NS

VIS DOORBELL ALRT-VIS PHONE ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2QNS ACC RI SHWR STE NSMK

SEPARATE BDRM/LIVING RM-SOFABED-FULL KITCHEN, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2QN MOB/HEA ACC TUB STE NS

VIS FIREALRM/DOOR/PHN ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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2K 1K MB/HR ACC TUB STE SM

VIS DOORBELL ALRT-VIS PHONE ALRT-KTCHN-SOFABD, COMP HI SPEED-DAILY HOT BRKFST-LITE MEAL M-TH
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Homewood Suites by Hilton Southwind - Hacks Cross
3583 Hacks Cross Road, Memphis, TN US 38125

Discover great tourist attractions, such as:* Beale Street* Graceland* Mike Rose Soccer Complex* Pyramid ArenaWe offer 123 spacious one and two-bedroom suites at the Homewood Suites Memphis-Hacks Cross hotel and each suite provides all the comforts of home as well as a great range of amenities, including:* Fully equipped kitchen with a full-size refrigerator, coffee-maker and microwave oven* Remote-controlled television* Two telephones with data ports and voicemail* Iron and ironing boardWhile staying with us at the Homewood Suites Memphis-Hacks Cross hotel, all short and extended stay guests are invited to enjoy various hotel-wide amenities, such as:* 24-hour Suite Shop* Outdoor pool* Outdoor sports court* Outside grills* On-site laundry facility* Complimentary high-speed Internet access* Executive business center* Fitness room* Meeting roomOur Homewood Suites Memphis-Hacks Cross hotel features a complimentary Suite Start? hot breakfast and a Welcome Home® reception Monday through Thursday evenings, so our guests can experience real Tennessee hospitality. We offer a hotel shuttle within a five-mile radius of the hotel (7:00 am to 10:00 pm) to facilitate your commute. Enjoy quality temporary housing.Join us and enjoy our excellent guest accommodations and friendly staff. We guarantee you a splendid stay at the Homewood Suites by Hilton® Memphis-Hacks Cross hotel! Make Yourself At Home.®

Amenities Include: Meeting Rooms, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 365 reviews
from Chicago, Illinois
Submitted on 17-05-2016
The staff at this location is rude, unprofessional and without a doubt non-caring. The breakfast buffet had no bacon, sausage, eggs or biscuits. The grits were soupy and without flavor. When I asked about the lack of choices on the breakfast menu, the cook screamed and said she cooks what management gives her!!!! Of course, management does not arrive until 9:30 am and only a young and inexperienced person is at front desk! I would never recommend or stay at this hotel again! No one cares or is e... Read more
from Cordova, Tennessee
Submitted on 18-05-2016
Our stay at Homewood Suites Southwind was excellent! The hotel is very beautiful, very clean and very comfortable! The staff was very professional and courteous. I highly recommend this property. Looking forward to staying here again.
from Chicago, Illinois
Submitted on 19-05-2016
Great Hotel Just need to improve staff services Staff failed to clean room on first day of a three day stay otherwise I had a nice relaxing stay good value nice location plenty of places tool shop and great weather
from Bowling Green, Kentucky
Submitted on 21-05-2016
We stayed here for my grandsons Baseball Tournament. Room was comfortable and clean. We were able to get checked in online before we even arrived. Would definitely stay here again. Great value for a large room with a kitchenette.
from Brentwood, Tennessee
Submitted on 25-05-2016
Problems with HVAC, lack of linens, lack of utensils, lack of cleanliness (including mildew/mold in the bathtub), only one trashcan, cleaning staff and I arrived in the room even by 4 o'clock in the afternoon, and the complementary breakfast was definitely not worth advertising as an amenity. My recommendation on our Hilton Honors feedback survey was to fire the staff and start over. This facility is not reflective of the quality of the brand found throughout the country. For the record, I a... Read more
from Dallas, Tx
Submitted on 31-05-2016
Hotel is a typical Homewood Suites but not typical to be woke up at 11pm by the SCREECHING fire alarm. Believe me, it's loud enough we couldn't hear each other speak - no sleeping through it even if it was a false alarm. Room was clean but missing sheets for sofa bed, noticed very late in the evening but was provided some for the next night. The breakfast was typical of other Homewood Suites, the food manager was very nice and helpful but was VERY busy running around doing her best to keep eve... Read more
from Memphis, United States
Submitted on 02-06-2016
Homewood Suites has been my request on multiple occasions. Large areas in which to work and rest are most enjoyable. Courteous staff. Better than average hot breakfast (still not sure if the eggs were real, LOL, but, are we ever sure that the eggs are real?
from shreveport, United States
Submitted on 02-06-2016
The breakfast was mediocre. The grounds contained cigarette butts and trash. They failed to clean our room the first day so we told the desk that we were leaving so they could clean the second day. We returned in 4 hours and the room had not been cleaned. We told the desk again and left for an hour the room was not cleaned when we returned.
from Memphis, Tennessee
Submitted on 05-06-2016
Thank you for a great stay. Beautiful rooms and great staff. It was a pleasure staying here. I would definitely stay here again. The location is perfect. Unfortunately the weather and my schedule would not allow me to enjoy the pool. Thanks for a great stay.
from Georgetown, Kentucky
Submitted on 06-06-2016
The staff of the hotel was very helpful but the house keeping was poor. We've used several Hilton hotels and this by far was the worst as far as quality. I would not recommend this hotel to any of my friends and family.
from Memphis, Tennessee
Submitted on 07-06-2016
The 2 bedroom suite is perfect! The room was very spacious, clean and located in a very convenient location! Every thing about the hotel speaks quality. It is worth every penny especially if traveling as a crowd
from Paris, TX
Submitted on 09-06-2016
The rooms were newly renovated and nice. The lobby was nice. The exterior of the hotel is currently being renovated. The front desk people were nice. We had reserved a two bedroom suite, and it was double booked so they put us in adjoining rooms, which worked out just fine. Our rooms were pretty clean, but the carpets were always needing vacuuming in the public areas, hallways, and around the elevator. Unfortunately, my purse was accidentally left in the room while we went out for lunch. ... Read more
from Surrey, Canada
Submitted on 16-06-2016
The staff at this hotel were extremely helpful and friendly. They all went above and beyond to help us when we needed it. The rooms were clean and the kitchenette is nice to have when travelling for business.
from Jackson
Submitted on 17-06-2016
At this Homewood Suites you get what you pay for. A quality stay, great facility, first rate staff and a wonderful breakfast to boot. A businessman's oasis. If you prefer to make a personal meal, the kitchen and full sized fridge are a big plus. I found that after returning from work, I did not care to socialize and having stocked the fridge with water, milk and juice, plus fruit, salad fixings and some meat, I could make a meal that I would like, sit quietly and just enjoy being there solo. So... Read more
from Boston, United States
Submitted on 21-06-2016
A little dated but very clean, quiet and comfortable. Hotel conveniently located for work. Great variety of items for breakfast each day. Staff never missed an opportunity to extend a greeting, affable, helpful and accommodating. Housekeeping was peerless, the room was kept immaculate and tidy.
from Nashville, Tennessee
Submitted on 22-06-2016
Just had a great stay at the Homewood Suites at Hacks Cross. The room was very spacious, clean, and quiet. The location was good for not being downtown if you don't need to be close to any attractions. The checkin process was very quick. Hugh at the front desk was great..will definitely stay again.
from Memphis, United States
Submitted on 20-06-2016
I would definitely choose Homewood Suites again. Everyone was nice, the suite was clean and fresh, couldn't ask for a better experience. We definitely recommend Homewood Suites to everyone especially for an extended stay. The fact that it is pet friendly is a plus for us.
from Woodridge, Illinois
Submitted on 26-06-2016
This is a good location for this Homewood suites. Rooms are very nice -fresh and clean with comfortable beds. Breakfast was nice, but not as good a variety as I have had at other Homewood suites. Very self service.
from Memphis, Tennessee
Submitted on 27-06-2016
Upon arrival at check-in the clerk (Hugh) title on his name tag (management) of some sort proceeded to question me at check-in in a unfriendly manner. After reading my driver's licence he asked me what brought me to the hotel because I am a local resident. He continued to question me in a rude and nasty way that was very offensive as a guest. Based on his many questions he made me feel uncomfortable and uneasy. His continuous questioning made me feel harassed. As a guest I felt it was not his co... Read more
from
Submitted on 27-06-2016
Nice place to stay with good value. Breakfast and evening social nice touch. Location is convenient to stores, gas station and restaurants. Staff is friendly and takes good care of you. Rooms have sufficient amenities to stay for a period of time.
from
Submitted on 07-07-2016
I had to attend training in Memphis. This all suite hotel was very close in proximity to my training facility. From start to finish, the staff went above and beyond to help and accommodate all my questions. Betty in the breakfast area is exceptional. Very nice stay, and I would stay here again as well as recommend this hotel.
from Pittsburgh, Pennsylvania
Submitted on 14-07-2016
Absolutely too much money for below than average hotel with horrible housekeeping. Hotel hosted several teams Blair national basketball tournament but could not accommodate everyone!! Waited all day for towels and rags eventually just washed them ourselves!
from Sweetwater
Submitted on 17-07-2016
I arrived at 4pm but was not given a room until after 8pm and had to settle for a handicap. My room was cleaned the entire stay. TV remote didn't work. Tried to change to the room that I had reserved but was not allowed.
from Irving, TX, United States
Submitted on 17-07-2016
This visit to a regularly used hotel by my group was less than stellar. Issues with the first room with a broken air conditioner and a move to a good room was delayed. Return to room on second day showed many of the replenishment of toiletries, coffee and towels were not done and had to be requested. Additionally, a leak in the shower left water in the bathroom floor that was not noticed until it was stepped in.
from Mesquite, Texas
Submitted on 21-07-2016
Excellent, friendly, clean, helpful. Breakfast was very good and had a good variety. Easy access. Great security. Employees very friendly and helpful. More than I expected. Welcoming. Will stay again.
from memphis, United States
Submitted on 21-07-2016
you need to have this hotel in you stop. the staff is amazing and the rooms awesome. the feel of the bed helped me sleep we'll after a stressful week. I am a speaker, work outside, and a radio talk show they make sure I am well and I have a room that keep me relaxed. i recommend this hotel.
from Woodbridge, Virginia
Submitted on 22-07-2016
Suites were well appointed and spacious. Breakfast was just ok. They apparently only serve eggs on certain days and the oatmeal was a funny looking brown. In spite of the so so breakfast, this hotel is in a great location near gas stations and shopping plazas. The reception staff was very accommodating.
from Mount Morris, Michigan
Submitted on 26-07-2016
Upgrades being done on the building look great. Breakfast is great and Betty is awesome. Social hour is great. I absolutely love the bed and pillows. Having a suite made it a great stay My wife enjoyed the pool and workout room while I was at work.
from Murfreesboro, Tennessee
Submitted on 26-07-2016
we discovered our bedsheets had not been changed from the previous guest when we turned down the bed after 11 p.m. to go to sleep. They were covered in hair, fibers and other unidentifiable matter. We notified the front desk and someone brought sheets to our room and handed them to us so we had to make the bed ourselves at 11:30 at night. There was also fecal matter on the bathroom door. The most disgusting place I have ever stayed.
from Charlotte, North Carolina
Submitted on 27-07-2016
The rate I booked a single suite was $160 a night. As a business traveler, I spend most weeks on the road. So being able to spot a good hotel is pretty easy for me. I have simple requirements 1. Clean bed - this is a must and this hotel is lagging in this area. Buy new pillows, wash them between guest. Your bed sheets should be white...not off white. Found stains and curly black hairs in bed upon checking in. Called front desk and they changed the linens but....that kind of stuff should never h... Read more
from
Submitted on 29-07-2016
I have been staying at this hotel for the past 10 years when I come to town on business. In the past two years this place has really gone downhill. During my most recent stay the place was fitly. I checked in on Sundays and the hallways were disgusting. Each day the only housekeeping service I received was that the bed was made. I received no new towels, toiletries, glasses, etc. the floors where neither mopped or vacuumed. I finally called the front desk on Wednesday and asked that I be... Read more
from Tallahassee, Florida
Submitted on 29-07-2016
Stayed here for five days as part of a baseball team playing in the Dizzy Dean World Series about 20 miles away in Southaven, Mississippi. It sits directly across from the FedEX World Headquarters. Staff were great. Hugh is the big guy behind the desk, and I mean big guy, but he is like a teddy bear. He was always happy and sharing his time with us. The rest of the staff, from the ladies manning the free beer in the evenings, to the morning breakfast, to the people cleaning the rooms, to the ... Read more
from Chicago, Illinois
Submitted on 31-07-2016
The rooms are very nice and clean coming from a very picky person when it comes to hotel stays...with a kitchen granite counter tops shower just need to be updated a little, but other then that I would recommend this hotel
from Jacksonville, Florida
Submitted on 08-08-2016
The hotel staff is very nice and were quick to respond to any requests. The decor is very nice and new. Pool area was really great and had really nice grills for guest use and we Loved the full size fridge in the room!
from Lake Saint Louis, Missouri
Submitted on 09-08-2016
Super clean everyone so nice we had 2 king beds the pool was nice we got to bbq on the patio was a super relaxing time love our room being right off the floor by the elevator. The breakfast last Betty was one of the nicest lady I have met can't wait to go back!
from Savannah, GA, United States
Submitted on 10-08-2016
The entire staff is courteous and professional. The Management staff interaction with the guests, especially Ms. Loretta, is comforting and assuring that your stay will meet or exceed expectations. The food service personnel at breakfast and the evening social are very friendly.
from Dallas, Texas
Submitted on 13-08-2016
The Homewood Suites Southwind in Memphis, TN is a great location. The staff is superb - willing to go above and beyond to assist with any request. Staff invited my colleagues and I to participate in the evening receptions even though they knew we were headed out to dinner.
from Los Angeles, California
Submitted on 14-08-2016
I really enjoyed my stay at the stuff in the customer service was excellent everyone is very helpful courteous and professional. Everything was really good the only issue I had was one issue would need to be cleaned them just a little more but overall they corrected the error immediately
from Atlanta, Georgia
Submitted on 16-08-2016
We stayed here august 13-14, 2016. The hotel reaked of Marijuana. There were people hanging out all in the hallways. We found blue ink stain on the comforter and the bed was so uncomfortable. We reported the drug smell but there wasnt anything done about it. We love this hotel chain but will never stay here again
from Atlanta, Georgia
Submitted on 16-08-2016
Great facility, excellent staff. The parking lot was clean and well lit. The lobby is nicely decorated. This hotel is great for families as well as couples. The pool is clean and it has a handicap lift. The room was spacious, clean and well stocked with all the necessities. We enjoyed staying at Homewood Suites for our anniversary.
from MEMPHIS, United States
Submitted on 16-08-2016
i was happy with my stay and would stay again if i were sent to Memphis again for Training by my company. but if I were to go on my own i would not go in August as it was to hot for me. I have been here in October and it was much nicer weather and i enjoyed it.
from Memphis, United States
Submitted on 16-08-2016
We always stay at this hotel. The staff is the best and the rooms are comfortable. Never had any problems and we have been staying here for about 5 years now. The breakfast buffet is always good and hot. We have never experienced any noise on any of our stays. Homewood Suites is a great place to stay!
from Memphis, Tennessee
Submitted on 29-08-2016
Best hotel ever my children love the pool and I absolutely love love love this hotel great location great breakfast and staff will definitely Stay here again and chariss is a angel love her she was great during check in
from
Submitted on 31-08-2016
I had to move 3 Times trying to find a quiet room in this hotel.The last room was by far the worst as my neighbors talked loudly all through the night. Although the staff was excellent, the noise level was intolerable and I wouldn't recommend staying here!
from
Submitted on 04-09-2016
The rooms were clean and comfortable. This hotel had an awkward layout you had to exit the rooms walk outside and re-enter into the lobby. Staff were very friendly and accommodating which made up for the awkward layout.
from Alexandria, Virginia
Submitted on 04-09-2016
Thanks for making this trip an experience to remember. The service was great and I always felt welcomed. I would highly reccomend this hotel for a business or pleasure trip. The rooms were clean and the breakfast and even if receptions were an excellent addition.
from Dalton, Georgia
Submitted on 04-09-2016
I must say this property has improved dramatically from earlier experiences this year. Still suffering from an inconsistent housekeeping staff. Never know what you'll be walking into when you come back to your room in the evenings. Absolutely adore Ms Betty at breakfast though. Internet is slow as Christmas, and all attempts at using Diamond status to sign in to premium internet failed.
from Indianapolis
Submitted on 09-09-2016
We arrived around 10 pm and there was a security guard at the front door letting guests in. Yet rooms are in a seperate tower and you have to go outside to get to them. Makes you wonder who they are protecting. Even stranger is that this hotel is in the Germantown/Collierville area which is one of the more affluent areas of Memphis. Housekeeping was inconsistent and either coffee wasnt replaced or towels werent. In one instance I asked the housekeeping supervisor about us only having one towel... Read more
from Hot Springs, Arkansas
Submitted on 10-09-2016
We arrived too late for the evening social so can't comment. Very clean and smelled nice which I didn't expect in a hotel that caters to pets. Pleasantly surprised. We were there to take our dog for an operation.
from Murfreesboro, Tennessee
Submitted on 11-09-2016
Overall ok. Not the exceptional service I expect from Hilton. The breakfast was average. Decor was good but room had an old smell to it. Good staff very friendly and willing to help. Location was close to all of my activities for the weekend.
from Los Angeles, California
Submitted on 11-09-2016
HHONORS amenities not automatically delivered. Shampoo and conditioner were not replaced for 3 days. No laundry bag. Internet charge not removed from bill and front desk employee had difficulty figuring out how to do so. Was unaware that this is a HHONORS Member benefit. Wake-up call requested was not received. Coffee barely luke warm for 2 days. When mentioned to the front desk, nothing was done. On the 3rd, no coffee was available for an early departure.
from Collierville, United States
Submitted on 15-09-2016
Staff did a great job. Would visit again. Great area with Groceries stores, shops, restaurants and shopping close by. Family enjoyed the hotel. Nice, clean and breakfast was great. Pool was Nice too! You should visit.
from Memphis, Tennessee
Submitted on 19-09-2016
Definite home away from home! Very kind and professional staff and beautiful and exceptional facility! Large rooms with an open floor plan. Daily breakfast and evening reception was always plentiful and delicous...Can't wait to return!!
from Jackson, Mississippi
Submitted on 02-10-2016
The building had large rooms lots of space with the most friendly of staff. Loved the breakfast and great atmosphere. We will definitely stay at this location again and again in the future. Again thank u for the hospitality!
from
Submitted on 03-10-2016
No "HHonor" welcome here! But they let us know that it was later arrival the we had anticipated! Was told the did not have carts for your luggage upon arrival, but found one by elevator the next afternoon! They do not take much pride in keeping the outdoor areas clean! Room had some type of red sticky substance spilled on the table and also on the tile floor in the kitchen.
from Jackson, Tennessee
Submitted on 18-10-2016
Rooms and hallways were dirty. Hotel staff was unfriendly and didn't seem to care about their customers. Sold us premium wifi that they didn't have which took thirty minutes to fix with Hilton. I definitely will never stay in this hotel again and would never recommend.
from Little Rock, Arkansas
Submitted on 18-10-2016
Good basic accommodations. Our unit did not have a door between living area and bedroom, but other suites at the hotel did. Wife loved the lighted mirror in the bathroom. Breakfast was ok - average for this type of hotel. Staff was polite, pleasant, and quick to respond to requests.
from Little Rock, United States
Submitted on 24-10-2016
Title sums it up. Room smelled strange, air conditioner did not work properly. No maintenance staff on weekends so I had to fix the air conditioner myself. It is a shame since this hotel is in such a great location.
from Lichfield, United Kingdom
Submitted on 25-10-2016
Handy location, large comfortable rooms and friendly staff. Enjoyed 6 night business stay and found plenty of restaurants and bars within a short walking distance. Minor criticism of breakfast quality is deserved but overall stay very good and would not hesitate to go back.
from
Submitted on 27-10-2016
Consistently receive exceptional customer service from all of the staff. From checking in to checking out and everything inbetween they never fail to make my stay exceptional. I'd highly recommend this Homewood Suites if you are planning to stay in Memphis
from Memphis, United States
Submitted on 01-11-2016
The staff was friendly, the rooms were clean and very accommodating. It was quiet and close to several food options. Stayed here for business one night, but would definitely stay again. Complimentary breakfast was also a plus.
from Huntsville
Submitted on 02-11-2016
My room was on the 4th floor. Noise level was low. Large king sized bed which was very comfortable with a white duvet cover. Room was very clean. Separate rooms, kitchenette and living room area, bedroom is separated by a door and the sink vanity area is separated from the shower toilet room. Plenty of countertop space at sink along with storage areas if needed. Lighting at sink was very good. Shower did have low pressure. You can set the AC unit to on so it stays on the entire time and the temp... Read more
from Fayetteville, North Carolina
Submitted on 21-11-2016
Great staff & location! It's always nice to enjoy the atmosphere & area whenever we're in town. Homewood Suites Southwind always knows how to bring on southern hospitality. Ms Betty & Lorenzo are true stars!
from Dallas, United States
Submitted on 21-11-2016
This hotel has the best staff ever! they are very welcoming and made sure they took care of every guest! My favorites were Bridget and Lorenzo! I have never received this type of hospitality at any hotel. The rooms were great but i would come back and stay just of the strength of the staff! They were awesome!
from KNOXVILLE
Submitted on 28-11-2016
This hotel gives you a home away from home atmosphere. The staff will go out of their way to get whatever you need. The breakfast staff (Betty) was excellent. The hotel is less that one mile from shopping, restaurants and grocery stores.
from Southern California
Submitted on 03-12-2016
The entire staff was very professional and willing to assist. The Front Desk Clerk very positive and professional. Housekeeping very thorough room was super clean. Shuttle Drivers both were friendly and professional. My second trip within two month and I will always come back. Thank You and Warm Regards
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