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Hampton Inn Memphis - Poplar

Memphis, TN, US (MEM)

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Based on 599 reviews
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Hampton Inn Memphis - Poplar
5320 Poplar Ave., Memphis, TN US 38119

welcome to the Hampton Inn Memphis-Poplar.From the well-groomed established homes in Germantown to the posh eclectic Midtown Area to the hustle and bustle of Downtown Memphis, there is one road that leads to it all in Memphis... Poplar Avenue. Anything you want or need is only minutes away from Poplar Avenue and the Hampton Inn® Memphis-Poplar hotel. See an IMAX® Movie at the Pink Place Museum. Watch the panda bears at the Memphis Zoo. Or shop till you drop at the numerous malls, boutiques, and outlet stores. The best of our incredible city is within reach when you visit our convenient Memphis hotel. Whether you are traveling on business or pleasure, you'll want a hotel that offers beautiful surroundings and excellent service. That's just what you'll find at the Hampton Inn Memphis-Poplar hotel. We're conveniently located off I-240 and Poplar Avenue just minutes away from great restaurants, museums, and historic sites. From dancing to dining, shopping to sightseeing, whatever your pleasure -you'll find it all near our beautiful Memphis hotel. services & amenitiesEven if you're in Memphis to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional.Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events* Local restaurant guide

Amenities Include: Meeting Rooms, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 599 reviews
from Memphis, Tennessee
Submitted on 08-05-2016
It was really great the stay was amazingly didn't like people banging on my wall and would like a wider selection of breakfast in the morning and the bathroom was real clean and nice and I look forward to coming again.
Submitted on 17-05-2016
The services at Hampton Inn in Collierville was great! The front desk person was pleasant and courtesy. She was very knowledgeable and resourceful. The breakfast manager was also courtesy and respectful. Marcus assisted me in finding what I needed in the breakfast area. Overall, the experience was great! I will be coming back to this hotel very soon!!
from Oklahoma, United States
Submitted on 17-05-2016
This accommodation met expectations for easy in, easy out, clean, and convenient. Other services we needed were in close proximity. I would stay here again, and will be looking for Hampton Inns in the future.
from Madison, Wisconsin
Submitted on 19-05-2016
One of our favorite hotels! Everything was top notch -rooms, breakfast, common areas. And the location can't be beat. Easy access from the highway and just down the street from one of the best restaurants in the Midwest - The Firefly Grille. We love this hotel!
from New York City, New York
Submitted on 21-05-2016
About 20 ladies and girls from my family (related by blood or marriage) decided to do a "Memphis-In-May" trip this year over the weekend. We booked our rooms months in advance to avoid sell-outs. Though the staff were kind and courteous, NONE of our rooms were as advertised! The pool was closed by the HEALTH DEPARTMENT, and a live duck was standing inside the enclosed space. One of our rooms had full-sized beds instead of the ads queen size. My room was advertised as a king studio - there w... Read more
Submitted on 02-06-2016
A very good stay, great location to explore the city and close to just about everything. Easy to get to and to navigate around the city. Very helpful, knowledgeable and friendly staff. Meet our expectations.
from Homewood, Alabama
Submitted on 06-06-2016
Normally very good chain, unfortunately this hotel lacks a lot. No safe in rooms, no vanity mirror, ventilation in bathroom, no refrigerator unless specific request. Noise from the railroad and other guests through the walls and hallways. Staff however was very efficient, just could not deal with the listed issues. Room 111 is big, but lacks in the comforts listed above. The on-line website layout is incorrect also.
from Seattle, Washington
Submitted on 06-06-2016
For the area this hotel was over all Good location within 15-30 minutes of the main places to see and do. The breakfast was alittle lower quality the (hot food items) there were other good options as well. The front desk friendly. The rooms were good carpet just needed a shampoo. I would reccomend this place $$ wise cheaper than downtown.
from Ponte Vedra Beach, Florida, United States
Submitted on 06-06-2016
OK Hotel , it was good however for business in the Memphis area. Overall the Hotel is OK, Staff was very nice but its old and a bit tired looking. The Rooms cooling doesn't work very well, hard to sleep well.
from Danville, United States
Submitted on 06-06-2016
This hotel is in a good location but it is in need of refurbishing and redecorating. The sink in our room didn't drain adequately, the hall carpets are dirty and the upholstered furniture in the common rooms are soiled.
from Dallas, Texas
Submitted on 15-06-2016
Stayed 4 days for a family reunion. Staff was pleasant and the hotel was clean. They also have security during the evenings. Housekeeping was great. Our room was cleaned each day and the breakfast was awesome.
from Fletcher, Oklahoma
Submitted on 16-06-2016
We enjoyed our stay. The location was great. The rooms were very clean. The rooms were also quite. The staff was very friendly and helpful with any questions we had. We will definitely consider staying here again in the future.
from Kentucky
Submitted on 16-06-2016
Very Friendly Staff greeting upon entry to the property. Line was long, but customers were very quickly served by Desk Team. The Room and bathroom were smaller than expected, but still very clean and comfortable overall.
from Wisconsin
Submitted on 19-06-2016
I always like HHonors hotels because I can depend on the hotel's quality, cleanliness, and professionalism of the staff. This location lives up to my expectations. I was very happy with my stay. I like the fact that the bedspread is changed for every new guest.
Submitted on 19-06-2016
The front desk staff very helpful. Was assisted by more than one person and didn't get names but everyone very nice. Room very clean and smelled fresh. Felt very safe . Security in the evenings. Rooms were quiet. Beds were comfortable.
from Birmingham, Alabama
Submitted on 26-06-2016
Nice and friendly and happy check in staff and a good room and a great breakfast. Easy to get to midtown and downtown or Germantown. We have stayed here several times and we plan on staying here again.
from Miamisburg, Ohio
Submitted on 26-06-2016
This hotel is located close enough to walk to several nice and famous restaurants. Very helpful and friendly staff. We will stay here again. The pool looked wonderful, but didn't use this time. The breakfast was above average for this type of hotel. We liked this location since it is not on a highway but close enough for travel. Good value for Memphis and parking is free.
from Houston, Texas
Submitted on 27-06-2016
On a rush trip to Mphs. we made reservations at this motel which was a grave mistake. We were on a short time schedule so I called ahead on wed. and talked with front desk explaining our timing problem to drive from Houston on Sat. morning and make a 6:00pm wedding in Mphs. asking for an early check-in and the front desk person seemed disinterested in our problem, but I asked anyway. Sure enough it took us longer than we planned and arrived 3:20 to find several people in Lobby waiting for their... Read more
from Fairfield, Ohio
Submitted on 27-06-2016
We stayed here and was not disappointed... this place was nice; however pretty noise and the train I believe came every morning, but service was good and will stay again. The pool was right outside my window and was beautiful to look at and the area stayed clean and wonderful.
from Texarkana, Texas
Submitted on 01-07-2016
My girlfriend and I stayed at this hotel based on reviews while on a trip to visit my family. We checked in around midnight and went straight to our room. The room was quite small compared to other Hamptons I have stayed in. I also noticed the lights flickered on and off and the TV did the same. We had a great night sleep - comfortable mattress (reason for two stars). The next morning, my girlfriend tried to call the elevator and found it inoperable. She heard people stuck in the elevator. The h... Read more
from Starkville, Mississippi
Submitted on 03-07-2016
Came for a concert on a Sunday night. Great check in online. Good pool. Friendly staff. Great complimentary breakfast. Hilton honors member. Free internet. Late checkout. We will stay at this hotel again when we are in Memphis
from Dallas, Texas
Submitted on 04-07-2016
I enjoyed my stay at the Hampton Inn. My room was nice and comfortable. The AC was a little noisey but not too much of a bother. There is a train track nearby that can be a somewhar bothersome, but it doesn't last long. The room accommodation was modest, clean and well kept. The staff was friendly and accommodating. I wouldn't expect anything less from the south. I especially love the complimentary breakfast in the morning and for that they get night marks from me!!! I will definitely stay aga... Read more
Submitted on 05-07-2016
Very nice hotel. Close to a large variety of restaurants.! Close range to the zoo! Very clean, modern. Pool was nice, in town, but very secluded and private. Not a lot of commotion. Only wish there was a microwave or something in the rooms or a minifridge.
from Columbus, Ohio
Submitted on 05-07-2016
This Hampton Inn has a wonderful complimentary breakfast and is located close to shopping and excellent restaurants. Our room was comfortable, clean, and quiet. The front desk was friendly and helpful.
from Pittsburgh PA, United States
Submitted on 06-07-2016
Hampton Inns have developed a habit of assigning handicapped person rooms to non-handicapped individuals without informing them. happened to me the last three visits, even with advance reservations and guaranteed late arrival.
from Indianapolis, Indiana
Submitted on 07-07-2016
My boyfriend and I had the best time. Brandon that I believe is the manager was friendly and helpful from the moment I checked in. I can't say enough about the staff. The maintenance man was friendly, house keeping was great and even the ladies that work breakfast. The other guests were great too and had a huge family reunion while we were there. Everything was very clean too. We spent a majority of our time in the outdoor pool. We were sad to go and ready for our next return. Thank you again Br... Read more
Submitted on 07-07-2016
Located in a nice area. Hotel and pool are clean and well kept. Rooms are spacious. The staff is friendly, helpful, and goes above and beyond expectations to make sure guests are happy. Breakfast was great. I would definitely stay here again.
from Metairie, Louisiana
Submitted on 10-07-2016
We stayed here for three nights in June. The hotel is very comfortable, but it is the staff that stands out. Our room had no luggage rack, so when we left for dinner, we asked for one and if possible, another one. When we got back, there were two waiting for us. I was having trouble accessing the WiFi. Janise and Paige went out of their way working with their tech rep. to help me get WiFi. Each afternoon they had hot, freshly baked cookies. One afternoon there were none. As soon as I inq... Read more
from Rochester Hills, Michigan
Submitted on 11-07-2016
Nice place; very friendly staff! There was no refrigerator in the room but we called the front desk and they sent one up in minutes. Some people were getting a little rowdy at the pool (past hours), but one call to the front desk and they left.
from Tri-Cities, TN, United States
Submitted on 15-07-2016
I've stayed here many times for business the past 7 years. The property is showing it's age and needs some renovation of guest rooms. The lobby soft furniture needs replaced. Stained and dirty upholstery. The room rates are not consistent and continue to escalate. The person checking in before me had a $16/nite better rate as a walk-in with the same AARP discount and I'm an H-Honors member? Staff are always very nice, never a problem. Breakfast is more than adequate. Still a decent place to st... Read more
from Ambler, United States
Submitted on 15-07-2016
Traveled alone for business, stayed in a standard king non-smoking room on the 4th floor. The location is great - 15 minutes from downtown and from the airport, and along a major through road filled with dining and shopping options. Right across the street from Corky's BBQ, if you're into that kind of thing (and you should be!). Safe location in a clean part of the city. I generally stay in this part of town, and this is one of the better options from a value standpoint. The only negative about... Read more
from Medina, OH
Submitted on 18-07-2016
Nice location and a nice hotel. Not to far from sites downtown or Graceland. Plenty of nice shopping and restaurants close to hotel. Gus's Fried Chicken, Ben and Jerry, BBQ, and several other great local choices along with good chains.
from Atlanta, Georgia
Submitted on 20-07-2016
Location is convenient and safe. Service at this hotel was awesome! Matt Riddle Paige Barber were not only helpful but go beyond the expected to take care of hotel guests. Would definitely stay here again any time!
Submitted on 20-07-2016
Lobby and room as expected. Clean and comfortable. Located in East Memphis in a safe, thriving area of the city. Be prepared to pay high hotel taxes. (As is the case anywhere you stay.) Rate for room with 2 double beds was $150.00, and with taxes it jumped to $180.00. (20%)
from jackson, United States
Submitted on 20-07-2016
Nice hotel, clean and good location. Complimentary breakfast and coffee were first rate. Room was comfortable. Just down the road was an excellent restaurant, Owen Brennan's. This place had New Orleans style food and was first rate.
from Madison
Submitted on 20-07-2016
Would recommend this hotel to anyone! Friendly staff, clean hotel, delicious hot breakfast. It is in a great location. Lots of good restaurants nearby. Would stay again when in this area, for sure. Plenty of nice amenities. Everything to make your stay nice and pleasant
from Memphis, United States
Submitted on 21-07-2016
Friendly and very welcoming staff....Very Clean Very Comfortable room. Excellent location, close to interstate, shopping, and dining for travelers. Definitely a place I would stay and recommend again!
Submitted on 23-07-2016
Nice room in a great, safe area. There are a couple of restaurants very close. We vsited the Memphis Zoo and Beale St, both were easy to get to from the hotel and Graceland wasn't far either. They serve a great breakfast also!
from Wilmington, Delaware
Submitted on 23-07-2016
This is a very nice property, very comfortable rooms, and a nice breakfast is offered every morning. Comfortable beds, and very clean bathrooms make this a great value. I Highly recommend this hotel when your travels take you to Memphis.
from Canton, GA, United States
Submitted on 23-07-2016
I checked in online and selected a room. When I arrived, I was assigned a different room on a different floor. When I notified them, they did nothing to correct it. My second day there I couldn't get in my room. They were having "widespread problems wit the keys." I had to chase down a lady to help me. She let me in my room. However, when I asked her how I get back in later, she told me I'd have to come by the front desk and pick up new keys. Why she couldn't go bring me the new keys? She neve... Read more
Submitted on 24-07-2016
Stayed for one night as a stop off on the way to Little Rock- room was kind of on the small side but very comfortable bed!!! The front desk staff was very professional and check in was easy. The only downside was the wifi- was traveling with 14 yr old niece who tried connecting and said there was a charge- $4.95 per day or something like that. I didn't try it myself so not absolutely certain but with the availability of free wifi just about everywhere it would be nice
from Denver, United States
Submitted on 25-07-2016
I have stayed in many hotels and the staff at this one were one of the best. Friendly and accommodating. A problem arose with the air conditioning (this was Memphis in the summer) and it was immediately resolved and the room was take care of for the night.
from Little Rock, United States
Submitted on 28-07-2016
Very friendly staff but very outdated hotel. Musty, rusty, mildewed bathrooms. Poor setup of breakfast area causing chaos and overcrowding. Very uncomfortable mattresses. Room we picked through honors program wasn't ready upon arrival.
from Dickson, Tennessee
Submitted on 29-07-2016
The trip was for my daughter's orientation at U of M. The hotel was very nice. It was very clean and very quiet. the complimentary breakfast was very good. it had a very good selection. I will stay there again.
from Saint Louis, Missouri
Submitted on 31-07-2016
We had a terrible experience at this hotel. At 2am, a group of 15 congregated out in the hall laughing and talking loud. Complained to the front desk about the noise, but the hotel staff wouldn't confront the disruptive guest for fear of offending them and being sued.
from Antioch, United States
Submitted on 02-08-2016
This is my preferred hotel when visiting Memphis for business or travel. Easy access off InterState bybass loop and convenient access to most areas around the city. Rooms are clean, front desk, cleaning and hotel staff are courteous and professional. Best value with Hilton Honors.
from Clarksville, Tennessee
Submitted on 07-08-2016
This hotel is quiet and low key but it's a short drive from downtown Memphis and it's close to everything in the Germantown area. The staff is friendly and the rooms were modern and clean. The free breakfast they provide was delicious. The fitness center and pool area looked nice, although we didn't use them. I would definitely stay here again.
from Murfreesboro, Tennessee
Submitted on 10-08-2016
Very pleasant staff, they are very helpful and informative at the front desk! The rooms were clean, and nicely furnished, The bed was comfortable. There is a tasty restaurant right across the street you can walk over to. I would definitely recommend this hotel to anyone looking for a great value, clean room and quiet.
from Chattanooga, Tennessee
Submitted on 11-08-2016
My dear wife and I visit Memphis about three or for times a year. We often stay at the Hampton Inn., and frequently the Hampton we select is the Hampton Inn Poplar Ave. Our most recent visit, 7-10 Aug 16, was positive, enjoyable, and impressive. The stay was positive because of the attitudes of the staff. From the desk clerk to the room attendants, each employee smiled and greeted us, all wishing us a pleasant stay and asking if we needed anything to enhance our stay. The visit was enjoyable ... Read more
from Chicago suburbs, United States
Submitted on 15-08-2016
A good, solid, consistent experience, Memphis hotel, with friendly, helpful staff,and clean rooms. Poplar Blvd. provides easy access to all main events: University of Memphis, Rhodes College, Graceland, Mud Island, Beale Street, Pink Palace,downtown, shopping, restaurants and highways. A good value for your dollar.
from Lubbock, Texas
Submitted on 17-08-2016
There wasn't anything that impressed me about this hotel, but a couple things disappointed me. First, the rooms are fairly small and a laid out awkwardly. The bathroom is small, and there isn't much room to put things on the counter. The shower also had some mold growing in the corners. Second, the lady that prepared and tended to the breakfast area was overly rude, there wasn't that much variety, and it wasn't very good. The beds are ok, but the pillows are way too soft for me. The loc... Read more
from Grayslake, United States
Submitted on 01-09-2016
Outstanding service from the moment I checked in to the moment I checked out. Great room, great people, great breakfast. What was not to love! The young lady at the front desk was always helpful and made me feel like a valued Hilton Honors member.
from Memphis, Tennessee
Submitted on 04-09-2016
I stayed here last Wednesday night, the most recent of several times I have used this hotel over the years. There are several good things to say about this Hampton Inn. It is clean, comfortable, convenient, and reasonably priced. It is located on one of Memphis's main thoroughfares and only about 2 minutes from the Interstate. Numerous good restaurants are nearby, in all price ranges, including one popular casual eatery that is just next door and can be walked to. The rooms are spacious, the... Read more
from Navasota, Texas
Submitted on 05-09-2016
This is a nice hotel centrally located not terribly far from Graceland, Sun Records etc. The hotel itself was nice but my friend had a spider crawl on her while in bed. Other than that unpleasant experience, the people were super nice and friendly.
from Doylestown, Pennsylvania
Submitted on 06-09-2016
The Hampton in Memphis was a great value for the money. The service was exceptional from the moment they greeted you until the moment you left. The staff went over and above to make your stay memorable. At one point we had the entire pool to ourselves with just our family. While the hotel is a little on the older side and could use some upgrades, budget restrictions may not make this possible. However, the great breakfast, the exceptional customer service and the proximity to all the local sites... Read more
from MURFREESBORO, United States
Submitted on 07-09-2016
Hotel was very clean, staff was very pleasant and the breakfast was excellent. Very good location. The pool was very nice also. I will stay here again. The guy that checked us in was very friendly and helpful
from Tuscaloosa, United States
Submitted on 10-09-2016
Quiet and clean with good customer service and good breakfast. Have stayed on multiple occasions and never had a bad experience. Location to many Memphis attractions both in east and midtown area are convenient. Staff always seem pleasant and willing to help.
from Nashville, Tennessee, United States
Submitted on 11-09-2016
There is another close to the hospital - I will stay there next time. We were given a bottle of water each when we checked in as Hilton Honors members; nice! It appeared there was no staff on duty during the breakfast on Sunday. In-room coffee left alot to be desired. Beds were comfy; room was quiet.
from Melbourne, FL, United States
Submitted on 12-09-2016
Good value Hampton in nice area of Memphis. Rooms a little small as previously noted but everything clean and tidy and breakfast is excellent. Note if you are sensitive to perfumes/scents the hotel currently uses a very potent cleaner or air freshener in all areas.
Submitted on 13-09-2016
The comp breakfast was outstanding which included omlets. Upon check out my car's battery was dead. The front desk told me they would be glad to get a staff member from maintenance to help. And, within 30 minutes my car was good to go. The maintenance person would not except a $20 bill for his service - which is unheard of in these times. Thank you Poplar East Hampton Inn. Only wished I had brought my bathing suit to enjoy your pretty pool.
from Lake Charles
Submitted on 16-09-2016
We picked this hotel because they have smoking rooms and we smoke and there are such few left where we are allowed a smoking room. We also choose this place because it was convenient to a friend we were visiting. They offer a good free hot breakfast with lots of choices. All of the staff were great and courteous....Did feel the room was small and could have used a little more room but all in all a good stay!
from Nashville
Submitted on 19-09-2016
I always stay at the East Memphis Hampton. My work is downtown, but I feel safer in East Memphis. The staff is very helpful and friendly. The hotel is clean and the parking lot is well lit. I almost feel like family when I stay at the hotel. It is perfect for a business trip. Great restaurants and shopping nearby.
from Little Rock, Arkansas
Submitted on 20-09-2016
The Hampton Inn on Poplar Avenue is a very good hotel for business or pleasure. Stayed there for 3 nights on business and had a great room and great wifi service. Staff was friendly and accommodating and the facility is obviously well ran! Rooms are comfortable and very clean!
Submitted on 20-09-2016
We have stayed in many Hamptons. This one has a great location with several restaurants and shopping very close by with friendly and helpful front desk staff. However, it appears to be an older hotel ... major renovations are called for.
from eastboogie
Submitted on 25-09-2016
The hotel is near many stores, mall and even two large car dealerships. Approximately 20 minutes from Beale Street, downtown and maybe 30 minutes from the casino and dog track in West Memphis, Arkansas. The staff was beyond nice and polite actually they were Super-Duper! A couple of things you should be mindful of when booking this hotel, there are no dressers/drawers only an extremely small closet chiffonier. Also, only 3 single towel hooks; other than that the hotel is the place to stay.
from Atlanta, Georgia
Submitted on 25-09-2016
Service and staff was good-up to par for Hampton Inn and I had no issues with those. I did not care for the room. It was an older hotel, small room and the bed was not comfortable. I would stay there again due to the close proximity to the client but likely will look for a better Hiton hotel in the area.
from Jacksonville, United States
Submitted on 26-09-2016
Not my first stay here. I was very pleased with the welcome I received and the high level of customer service. The hotel and the staff were awesome! When you travel often, hotels can begin to look the same. The staff made sure I was treated like family.
Submitted on 28-09-2016
I was very pleased with the level of customer satisfaction by the front desk staff and breakfast crew. We Were visiting Graceland and decided to stay here and use our Hilton Honors point, we were very pleased. Breakfast was fabulous, great coffe fresh eggs, fruits all you need in the morning to start your day. The only negative review will be the A/C in our room was making a very loud noise, we call and 45 minutes later they maintenance person showed up. They said "we will send someone immediate... Read more
from Hampton Inn Pickwick Dam - At Shilo Falls, United States
Submitted on 28-09-2016
Staff at this hotel are extremely friendly and welcoming. They go out of their way to ensure guests are comfortable. I do a lot of traveling for work and sincerely appreciate kind staff. Hotel is clean, safe and comfortable.
from Villa Rica, Georgia
Submitted on 30-09-2016
Like all other Hilton properties we've stayed in, we've always been very pleased with the quality & cleanliness of the rooms as well as the efficient and friendliness of the staff. Never disappoints...
from California
Submitted on 01-10-2016
This is our 8th Hamp since Aug 15 and the worst so far.Staff tried but facility is extremely dated, would only stay as last resort! Worn out, tired. When we checked in there was a stack of empty pizza boxes across from 111 in the training room , looks like from a lunch meeting. 10AM Next day - still there even though we saw plenty of employees around -- not my job. Breakfast room tiny and crowded, should have overflow in the dirty training room! Rooms small, dark.
from Knoxville, United States
Submitted on 02-10-2016
Great place to stay. Staff is the best I've encountered anywhere. Extremely helpful, courteous and friendly. The only negative we experienced was the sofa bed. It is not comfortable so don't plan on using it for a third person unless it's a small child.
from Birmingham Alabama
Submitted on 04-10-2016
This hotel was a good value for a nice place to stay in a large city. It is convenient and in a nice area of town, safe and close to dining, shopping, and easy access to major roadways. The property is showing a little age but not in a big way. It's well kept.
Submitted on 07-10-2016
Met my expectations, and the front desk/breakfast area staff is nice. My room didn't have a fridge or microwave like some Hamptons do. The bathroom was the one with the corner vanity, so a little smaller than some. Linens and carpet was in very good shape. Plenty of parking near the doors. I would stay here again.
Submitted on 08-10-2016
The overall location is great for this hotel. It is a shame that the owners don't care more for the aesthetic of the facility by freshening the hall carpets and overall ambiance of the facility. It reads old and worn and not clean. I will not stay here again even though they location is great.
from Mckinney, United States
Submitted on 11-10-2016
When we checked in and sent to our "first room", the keys didn't work so I returned to the FD which apologized and gave me another set of keys. When I tried those keys, they worked but the room was already occupied!. I returned to the FD and again after an "weak' apology the FD gave me a set of keys to a different room which worked, surprisingly enough . The room smelled of mildew, coming from the AC unit which also produced such a racket that we turned it off. Thankfully it was cool enough o... Read more
from Kennett, Missouri
Submitted on 13-10-2016
This Hampton Inn is terrible! Checking in was grueling. My reservation had been reserved days before but upon check in there was difficulty with my debit card. I was told it was declined so I produced another form of payment. Ultimately I was CHARGED TWICE for this stay.Another patron next to me had difficulty with their form of payment as well. I have made numerous calls to this hotel in attempts to recover the money debited from my account. The assistant manager, Paige was horribly rude a... Read more
from Rome
Submitted on 17-10-2016
The room was very small but clean when we checked in for 11 nights. Housekeeping did not clean room for 2 consecutive days even though we went to the lobby to work from our laptops to give them time. We decided to change hotels on the 4th day.
from Saint Augustine, Florida
Submitted on 18-10-2016
The front desk staff was neither friendly nor helpful. He became upset with housekeeping when our room wasn't ready (for the second time). He did not give us directions to our room nor an elevator. When we asked about a map or local attractions, we were given a sheet a paper that had been copied so many times that it wasn't legible. In the room we couldn't plug in the coffee maker nor charge any computers due to the bad design of the desk area. This hotel just didn't live up to the basic st... Read more
from Homosassa Fl, United States
Submitted on 19-10-2016
wrong room , no wakeup call , no coffee , no breakfast , no bill in room , had to wake them up almost missed my flight due to no wake up call had to wait 20 minutes and room was not ready so was given a handicapped room had 6am flight so was only going to get 4 hrs sleep anyway
from Chicago, Illinois
Submitted on 19-10-2016
Would not stay here again due to constant trains running nightly. The noise is unbearable. They supply earplugs but they did not do the trick for me. The location is some distance from anything that you may want to do in Memphis proper but you are not far from expressway. The staff is the best part about this hotel. Everyone is friendly and helpful.
from Concord, California
Submitted on 20-10-2016
Close to freeway. We went to graceland and this is about 10 to 15 mins drive. Hotel is great. Breakfast was ok. Hotel is clean, staff was very accommodating. The area is close to fast food and restaurants.
from Louisville, United States
Submitted on 26-10-2016
The rooms are great and service staff is wonderful! We stay here often when we are visiting our daughter at the University of Memphis. The hotel is perfectly located for the trips and so easy to get in and out of each day. We appreciate the friendly faces and helpful staff. The room is always as we expect it!
from Atlanta, United States
Submitted on 26-10-2016
I often book hotels because of their location, not knowing what to expect, but I was pleasantly surprised from the moment we walked in the lobby which was quite impressive. The staff immediately welcomed us with a smile and the best customer service ever. The room was quite comfortable and I loved the layout of the bathroom. Everything was clean and the staff was helpful at all hours. There is no refrigerator or microwave in the room which I am used to having, but nothing that deterred my sat... Read more