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Resort at Governor`s Crossing

Knoxville, TN, US (TYS)

Hotel + Flight from
WAS
Based on 1034 reviews
This family-friendly condominium resort is within close proximity of Titanic Museum and Memories Theatre.
Room & Rates
Important Information
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Resort at Governor`s Crossing
225 Collier Drive, Sevierville, TN US 37862

Rooms
Make yourself at home in one of the 158 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones with free local calls, and housekeeping is provided daily.

Rec, Spa, Premium Amenities
Take advantage of recreational opportunities offered, including an indoor pool, a lazy river, and a waterslide.

Business, Other Amenities
Featured amenities include a 24-hour front desk and an elevator (lift). Free self parking is available onsite.



The Resort at Governor's Crossing features an indoor water park that includes two large slides, three swimming pools, a spa tub, and sauna. Outdoors, two pools include a 250-foot lazy river. Indoor and outdoor children's pools are on site.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

The preferred airport for The Resort at Governor's Crossing is Knoxville, TN (TYS-McGhee Tyson) - 38.1 km / 23.7 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 km and mile.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 5.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1034 reviews
from
Submitted on 01-06-2016
Travelers,looking for a great deal on a clean, roomy, guest friendly place to stay, here it is. Our room was so spacious we could have had another family travel with us and still had plenty of living space. The layout is well thought out, full kitchen with full sized appliances, washer and dryer ( a huge bonus for kids with swimwear) spacious living room and bathroom, fireplace and a large private balcony, all for a lot less than the "Big ticket" hotels nearby. My 2 year old daughter loved the s... Read more
from Marietta, Georgia
Submitted on 01-06-2016
Check in was quick and easy, front desk man very nice. Got to the room and opened the door - someone has spilled a sprite or something as the entry to the room (tile floor) was all sticky and so was the door. Went to the store to get cleaning supplies and let me tell you - we left that place cleaner than we got it! Hotel was nice EXCEPT - the internet wouldn't work in our room. My husband spoke to them a couple times and they "promised" they would look into it. Yeah, you know they didn't. ... Read more
from Virginia Beach, Virginia
Submitted on 04-06-2016
Our family arrived at the hotel @ 3:30. Check in is at 4 we didn't check in our room til almost 5:00. We had to wait for inspection. What a long wait when you have very tired kids. They should've had the room ready I've never had to wait that long..Everrr!! 5 people working the front desk why couldn't one of them go and inspect it since each one was trying to do the others job or just standing around. We RESERVED a room 2 weeks in advance and you cant have it ready. The biggest pet peeve was al... Read more
from Sevierville, Tennessee
Submitted on 06-06-2016
Not only was our room lovely, but my children loved the pool! The indoor pool attendant Ashley was extremely helpful and made sure that no one was breaking any rules, and that the towels were always stocked. The whole resort was also very clean! I would highly recommend.
from Chattanooga, Tennessee
Submitted on 06-06-2016
This property is a bit older but I found it cleaner than your average condo. Staff was friendly and helpful . The resort must not have been as busy as some other posts because we were able to check in three hours early with no problem. We had a two bedroom , two bath with sofa bed in living room . Four adults and one preteen all comfortably fit . My 11 yr old really liked the pool area and the washer and dryer was helpful afterward. We didn't use the kitchen , but it seemed to have all the basi... Read more
from Norman, Oklahoma
Submitted on 09-06-2016
We found this property lacking in sanitation We went to three rooms before we could find one safe to stay in. 1. Was full of cig smoke 2. Urine stains on the mattress. 3. Finale found a room. The tub was very worn and in bad shape. My cpap machine stolen off the luggage cart Overall ver dissatisfied. The manage was going to review videos. And get back with us. Never heard from at all Will never go. Or recommend this property again. We come to Gatlinburg 2-3 times a year Reconsider your... Read more
from
Submitted on 24-06-2016
My family and I had the most amazing stay here in may!! It was beautiful and close to so many restaurants. It was clean and the staff was so nice. We will be staying again!! We loved the fact it had an in door and out door pool and a huge hot tub! The rooms were all nice size and we had plenty of room!
from
Submitted on 24-06-2016
This was our second visit to the resort. With a 4 & 6 yr old boys this place is perfect. You have a full kitchen to keep the trip affordable and theres plenty to do right at the resort. The front desk staff couldn't b better! Alie and Jen made the trip even more enjoyable. They greeted us as if we were friends that had stopped by. The also answered our countless questions and gave us advice on where to go as well as coupons. We look forward to our next stay!
from Athens, Alabama
Submitted on 25-06-2016
I got to visit the Resort two times this year, both times fabulous! The Resort is located near restaurants and attractions. The entire property was extremely clean, the areas around the pools and the pool water was pristine, towels at the pools were always stocked, there were lifeguards on duty the entire time who were smiling, friendly, and professional. The best attitude! The front desk staff far exceeded my expectations by going above and beyond! The cleaning and maintenance staff were also e... Read more
from
Submitted on 27-06-2016
Great amenities, nice rooms, staff is very friendly and helpful. Love the movie by the pool. 1 oitdoor pool and 2 indoor. We reserved a large group across 3 properties and the communication was great. Would definitely stay again.
from Orange Park, Florida
Submitted on 27-06-2016
Clean resort. Good place for family reunion. Wish it had a conference room that families could reserve during their stay. Rooms have kitchens but cookware and dishes are very limited. 3 pool sections, one for small children, a lazy river. Grocery can be found close by. Plenty of restaurants and shops nearby.
from Atlanta, Georgia, United States
Submitted on 02-07-2016
My husband and I enjoyed our stay very much. Room was very comfortable and the staff were extremely helpful and friendly. The pool area was great. Plenty of chairs and also tables with umbrellas to give some shade for those of us who do not need to be in the sun. The location was perfect, close to good restaurants and entertainment! We would recommend this resort highly.
from
Submitted on 02-07-2016
We have stayed at probably 20 different places between Sevierville and Gatlinburg and I have to say this place is my absolute favorite. As a family now with a small child we don't go on vacation to deal with chaos or tiny hotel rooms. We have always found the space to stretch out and relax here at the Resort. The staff is hands down friendly and wonderful to deal with and can get you discounts at several places around the city. We have an absolute blast every time we come here, and always look f... Read more
from
Submitted on 03-07-2016
Positive: lots of swimming opportunities for all ages. Room was nice and clean. Staff was helpful and friendly. Close to everything. Very good location. Negative: I wish we would have been given more than two towels per day. Putt putt golf course was a dud. Our window looked at the back of a building. Beds were uncomfortable. When I was looking for a place to stay - my children were my main concern. This place was perfect for kid because of all of the swimming pool options, kitchen and washe... Read more
from
Submitted on 03-07-2016
We picked this resort because we really wanted to stay further out to avoid traffic and we thought the kids would enjoy the water park during the day. The condo was very clean and very nice. We enjoyed it so much that we checked out talking about when we could come back and stay a few days again. I saw mixed reviews when I first booked our vacation but this place is definitely a resort I would choose again!
from Florida
Submitted on 03-07-2016
This place is great. Alie and greg at the desk, there's nothing they miss. They have discounts every where or know where to get them. They go the extra mile for everyone. We had a problem and they jumped on it and fix it super fast. House keeping needs help but Customer service is A+. Thanks for the great vacation.we will be back...
from Smyrna, Tennessee
Submitted on 05-07-2016
We had a great time at this resort. Very family friendly. The room was nice and spacious. Our soon loved the indoor and outdoor pools. The staff was very nice and helpful. Check-in/Check out was easy. We will be back.
from Highlands, NC
Submitted on 05-07-2016
The staff is very friendly and really makes you feel like they appreciate your business. The rooms at this Resort are very nice and very roomy. I've stayed at a lot of Hotels for both business and pleasure and this is one of my favorites. The indoor waterpark has a lot of features and is a lot of fun. The outdoor pool is really nice and has plenty of chairs. Both pool areas are very clean.
from Maryville, Tennessee
Submitted on 06-07-2016
Great rooms very spacious. The indoor and outdoor pools were perfect for our kids and us also. Greg and Allie did an amazing job at the front desk!! All staff were more than helpful. Will definitely stay again!!!
from Grafton, WI
Submitted on 07-07-2016
We stayed in a 1 bedroom condo from June 26th-July 2nd. I highly recommend this place to families. The indoor and outdoor pools along with the mini golf and game room is a plus. We spent much of our down time in the pools. Customer service was great. Every single employee we had contact with was pleasant and accommodating. The hair dryer in our room did not work. After calling the front desk someone was there within 10 minutes with a brand new one. Regarding the condo, we stayed in 211... Read more
from Georgia
Submitted on 08-07-2016
Greg and Alie along with the rest of the staff at the Resort at Governor's Crossing were great during our week long stay. All were friendly and seemed to take an interest in each guest. Having trash emptied and fresh towels each day was a most welcomed surprise. The rooms were nice, clean, and large enough for 5 adults and 2 small children. Our grandchildren (and children) enjoyed all the pools and playground. The pool movies every other night were a bonus and family friendly. It's location is v... Read more
from
Submitted on 09-07-2016
We loved this resort. Allie was awesome. My 2 kids 8 and 4 loved the pools and water slides. We all did. We had from a 4 yr old to an 85 yr old and it was great for all. It was so relaxing to rest on the balcony and the staff was so helpful. Rooms are so spacious and comfortable. We could have spent our whole vacation at the resort and never had to leave to find something to do. On certain nights of the week they have movies by the pool which was so fun. The lazy river is big enough to ... Read more
from
Submitted on 14-07-2016
Great location, room, water park and staff. Have stayed at this resort numerous times and each stay seems to get better. Kudos to Alie and Mary, both do a really super job, very friendly, professional and helpful to any request we had. Looking forward to next stay.Would highly recommend this resort.
from
Submitted on 14-07-2016
Great family vacation everyone was very helpful and nice look forward to our next trip lots of things to do for children and adults very clean thought the resort was brand new you can walk to eat or shop or play Walmart right across the street good prices for food to eat in the full kitchen in your suite .
from
Submitted on 15-07-2016
Very good place to stay especially with kids. They love the indoor water park and the lazy River at the outdoor pool. We stay here everytime with the grands. Very friendly staff and attentive to needs. Only drawback we encountered was the lack of handicapped parking spaces or even parking in general. That's why I have it a 4.
from Rocky Top, Tennessee
Submitted on 15-07-2016
Best family vacation in a long time!. Beautiful condo facility. Great indoor pools. Great outside pools and lazy river. Alie and Jen at the front desk were very helpful with all our needs. I highly recommend this place!
from
Submitted on 16-07-2016
Great location! Just a short drive to attractions and outlet. Walking distance to great restaurants. Great place for kids. Arcades indoor and outdoor pools with slides. Other activities as well. Condo was nice only complaint there was the corner unit has to share a door and a small hall with neighbor which caused the noise from the neighbors to really be loud in your condo when they would leave or come back. Also the lazy river is small but great for kids. Over all a nice family place.
from Cleveland, Tennessee
Submitted on 17-07-2016
We've stayed here multiple times, the most recently the last week of June 2016. It's always been great. Any issues we've ever had (and they've always been minor!) have always been resolved quickly and efficiently. Not only are the employees super friendly but so are the other guests. Everyone always greets each other in the hallways and the kids all play together at the pool. We will definitely stay here again.
from Proctorville, Ohio
Submitted on 20-07-2016
Our Youth Group came to Pigeon Forge for the Hearts on Fire retreat from Ohio. We stayed here, and what a great place! Super friendly staff, very accommodating when our bus broke down, and so easy to work with! The kids had a great time!
from Cincinnati, Ohio
Submitted on 23-07-2016
Our room was clean. It had a kitchen, washer, dryer and separate area for bedroom. It is a perfect size for families. With being a family hotel I would have expected to hear noise in the hallways. Our room at the end of the hall, close to an elevator and was quiet. I think the bedroom being separate helped with the noise. The pools are great with the temperature being perfect to just jump right in. Lots of towels available poolside. Front desk staff was super friendly. Awesome Ally made check ou... Read more
from Anderson, Indiana
Submitted on 25-07-2016
Very nice family fun place. Very helpful staff! Liked the air hockey game. Would like to see a family eating place close (walking distance). Enjoyed indoor water park, kids liked lazy river, and the slides were big hit! Log roll was fun when attendant was around, otherwise rules weren't followed and some bullying occured by older kids.
from
Submitted on 26-07-2016
This place is awesome! Very kid friendly, the pools are amazing and my kids had a ball. We love staying here. This made our 3rd time actually. We bring our own groceries and only need to go out a couple times. Very convenient to everywhere! Wether your going out to the main strip or you can shoot down the back road to Dollywood. It's great!
from Missouri
Submitted on 26-07-2016
We stayed Wednesday through Friday and it wasn't too busy. Kids had a great time in the pool. Like the nicely equipped kitchen. Having washer and dryer in room was great. I was able to get all the laundry done before we left.
from Oakwood, Illinois
Submitted on 26-07-2016
We just returned last week from a wonderful stay at the Resort! We brought our adult children and 2 grandchildren and the 8 of us had plenty of room in the 3 bedroom 3 bath condo. The pool was great, there was something for everyone; our grandkids who are 2 and 3 loved it! I especially loved the lazy river. Everything was clean, and the staff were always friendly and attentive, especially Greg, Jen, and Sally! We definitely plan to be back! Lori from Illinois
from
Submitted on 27-07-2016
Hotel room was nice and clean. Pool / water park was totally unsupervised. My son got a concussion from being slammed into by another child. Otherwise was awesome and will go back. Front desk staff was also great very friendly. On site water park put put and a walking trail what more could you want?
from
Submitted on 28-07-2016
The team at The Resort At Govenor's Crossing helped make our family vacation amazing! The Resort is centrally located and we had quick access to all of Pigeon Forge's attractions. The rooms were clean, up to date, the staff was friendly, the pool area was fantastic, and movies at the pool was a nice touch. I would like to give kudos to Allie, Sally and Mary for being wonderful. In the past, we stayed at The Wilderness and I was extremely disappointed with the cleanliness, location, staff, rooms... Read more
from
Submitted on 29-07-2016
My family and I had a great time while staying at the Resort. The spacious unit consisted of 3 bd.,3 ba, living room and full kitchen. I really liked that we were able to have room for my entire family in one unit. Our party consisted of 2 children and 6 adults. The service we received was extremely friendly and accommodating. Our unit was very clean and located on the first floor near the pool which was great. The outdoor pool was very large and well maintained. The indoor pool was nic... Read more
from OHIO, United States
Submitted on 30-07-2016
We stayed in a King Suite which was very spacious and had all the amenities one might need with two Tv's, full kitchen, pull out sleeper sofa and laundry. However, it seemed like a mish-mash of dated decor with an attempt of modern mix. There was touch-up paint all over the walls that didn't even match the existing paint. On our very 1st night I pulled out the sleeper sofa ready for a good nights sleep after a long day. I was disgusted to find a dirty mattress cover with hair all over it. I... Read more
from
Submitted on 01-08-2016
My family stayed in a two bedroom suite. The room was nice and provided us plenty of room to spread out. The waterpark was small and always crowded. They have employees in the area but they are not lifeguards. They also did not adequately monitor the area I observed kids doing dangerous things like doing cannonballs into the hot tub!! The employee never put her phone down to tell them to stop. They consider these condos but having traveled a lot it is really just a hotel. That being sai... Read more
from
Submitted on 01-08-2016
You will love the rooms, so much space and super clean, staff really nice and indoor and outdoor pool are awesome, the kids have lots of fun and they said they will miss the hotel. We got a double suite with 2 rooms and had 2 bathrooms as well, kitchen, dining room and living room.....I will be going back next year
from Tennessee
Submitted on 02-08-2016
Greg and Allie made us feel very welcomed. Our hotel was overall very nice! The indoor/outdoor pools with slides were really fun for kids. The movie night was really cool to watch off your balcony or in the pool! We would recommend this to any family!
from Knoxville, Tennessee
Submitted on 07-08-2016
We rented a 1bedroom apt. and it was very nice. Furnishings were tasteful and there was plenty of room. My daughter slept on the living room sofa. The foldout mattress was very thin and not worth sleeping on, so she slept on the cushions. Our apt was on the 5th floor where it was mostly quiet but our big complaint was the "free " WiFi. We could not get a signal the first day there and when i talked to the front desk they said it must be the router and they would have someone look at it. Several ... Read more
from
Submitted on 08-08-2016
Could not believe how big the indoor pool area was!! There was an area for younger kids as well as big kids. There are even slides. Towels provided. Bathrooms, sauna, and attendants on duty - not necessarily lifeguards- but safety things such as no running, don't linger around the slide area, and so forth
from
Submitted on 10-08-2016
The best place to stay. Workers are very nice and make you feel very welcome. Plus if you have kids they got great pools and slide for them to enjoy. They even have hottub inside and out for you to enjoy. I plan on coming back in the years to come. :-)
from
Submitted on 10-08-2016
The pictures of the resort made me think I was going to stay at an exceptionally nice place..the air conditioner didn't work in our room and we were all constantly burning up, but the pool was the worst part. The chairs at the outdoor pool were filthy, there were leaves and dirt in the lazy river and there were various items in the middle. I just didn't feel like the pool area was clean at all..
from Fayetteville, North Carolina
Submitted on 10-08-2016
This had several pools, lazy river, water slides, and Jacuzzi. Since our kids are like fish it was a great choice. The hotel is down the street from the movies, Walmart, and the outlet mall. So we loved the location. The rooms are pretty good. Our room needed some small repairs, paint etc. But were clean. Liked having a full kitchenette.
from Princeton, Kentucky
Submitted on 10-08-2016
My family and I made a trip down stayed here had a great time of it hated to leave. The pools sauna water slides. Even a movie for the kids during the right season. Wonderful place to stay and very well priced.
from
Submitted on 12-08-2016
This place is great, even for families with small children! So much to do! Great pools and water park for younger kids. Rooms are very nice and beds and pillows are great! Lots to do right around Resort and Walmart is really close. Jacuzzi tub in out bathroom. Nice kitchen and well equipped! Take coffee and filters!
from
Submitted on 13-08-2016
Third time staying here always enjoyed it. Only issues we had were no pots and pans " we cook most meals in the room". Called main desk and they brought new kitchen ware up the next day. Went to use hair dryer and sparks flew out of it, and they fixed it ASAP. Great pools, outdoor movie nights, indoor pool with water slides. Kids always love it.
from
Submitted on 13-08-2016
The Boyd, Robin, Sarah, Faith Travis Family really had a SUPER DOOPER WOW VACATION HERE! Condo is so very much better and nicer than just a hotel. This condo and it's wow water parks are ding dang great! It has a indoor water park and outside also! Water park outside has a giant movie screen they let you watch great family up to date movies even! TALK ABOUT RELAX and enjoy a Vacation here is where you need to try!
from
Submitted on 16-08-2016
We got 3 bedroom condo for 9 ppl and it was cheaper then booking 2 small rooms.it was large clean and the activities for kids is awesome... playground trampoline water parks putt putt.more then enough to keep the littles happy....we loved our stay and will def be back
from
Submitted on 01-09-2016
Awesome stay...family stayed in a one bedroom suite, which was very spacious and clean. My nephew loved the pools on site. Resort was in close driving distance of lots of attractions. Customer service was awesome, especially by Sally who assisted me with staying an additional night...will definitely stay here again on our next trip to the area..
from Kuwait City, Kuwait
Submitted on 04-09-2016
I booked this hotel through booking and i asked high floor and view room with good internet wifi since i heard some negative reviews about some rooms do not have internet and i asked for apartment facing pool side they refused and claimed that it is booked for weekend and they pay more then they send us to block view through building and in second floor after check in we noticed that there is no internet and the drainage of the bathroom is very bad and when we asked to change the flat again they... Read more
from Sevierville, Tennessee
Submitted on 04-09-2016
My family and I have found a new home away from home! We visit the area often usually same day trips! With our new baby we can't travel as hard so we will stay here. Very clean very great helpful staff! LOVE THE FACT THE ENTIRE PLACE IS KID FRIENDLY! Lots of stuff for the children will recommend to friend, family, and colleges.
from
Submitted on 05-09-2016
Greg who works the front desk was so open to ANY concern he thought my group might have that there is no other hotel that can try to earn my business. He was NEVER too busy to ensure the satisfaction of our group
from
Submitted on 08-09-2016
The hotel itself is great. Very clean and very friendly staff. I would have given it 5 stars, but my kids said the slides hurt their bottoms and the putt putt course was little more than a gimmick. Not that big of a deal, but they really wanted to play putt putt and I had to spend money elsewhere to do so. Nonetheless I would still stay here again.
from
Submitted on 10-09-2016
We stayed from 9/6/16 to 9/9/16 and had a fantastic stay. The room was very clean, the pool and water slides were great, the service was fantastic and Sally at the front desk was very helpful she treated us great making sure everything was ok, even let us check in early. We originally checked in for 2 nights but enjoyed so much we stayed another night. Can say enough to about the place.
from
Submitted on 10-09-2016
We came down for a quick family getaway and had a great time! The room was amazing! My children loved the pools and outdoor activities. Greg at the front desk was really nice and helpful. This will definitely be where we stay for future trips to Pigeon Forge.
from
Submitted on 11-09-2016
We stayed at this resort and it was wonderful. The kids loved the water park. The place is always clean and welcoming. The best part of this resort is the staff. Greg and Caleb are great . They always go the extra mile to make sure you are hapoy, and they always do it with a smile.
from Broken Arrow, Oklahoma
Submitted on 12-09-2016
Wow, this place is awesome. We still can't figure out how it is so cheap. We have the king suite with Jacuzzi. The bed is comfy. The room is huge, a full kitchen. I like having laundry area in our room. The people serving you are so nice. We joined rewards club and got coupons too.
from Rochelle, Illinois
Submitted on 12-09-2016
The staff at the hotel was very nice. The room was outdated, shower was actually kinda gross. The towels for the shower were not only thin, but they were tiny, and rough. We were in a room that shared a doorway with another room, which, in theory, would keep out a lot of loud hallway sounds - but in reality, it meant TWO extremely loud doors closing instead of one. And loud banging on the outer door for people trying to get ahold of the people next door. Other than that, the room was quiet - ev... Read more
from Santa Rosa Beach, Florida
Submitted on 12-09-2016
Greg and Caleb were very welcoming, friendly, accommodating,and pleasant. They deserve a raise! We stayed in the spacious two bedroom and it was very clean when we arrived for our week stay. We needed a few things during out stay and they were more than happy to assist us. We loved the pools and arcade. The Rocky Top Wine tour is a MUST! The safe in the bedroom didn't work and we had a toilet issue but other than that, we very much enjoyed our stay! Thank
from Panama City Beach, Florida
Submitted on 17-09-2016
This resort is our go-to destination once or twice a year. We won't go anywhere else in Pigeon Forge. We've tried other places in the area, but nothing compares! The rooms are immaculate and spacious, the beds are comfortable, the pools are clean and fun, and the staff is superb! We love the laid back feel here and that the indoor water park is not overly crowded...people around, but you have plenty of your own space. Back to the incredible staff, from the faces you see first when you enter the ... Read more
from
Submitted on 18-09-2016
Hotel was awesome! My friends and I enjoyed the Many ammenities the hotel has to offer! We played in the pools, enjoyed the hot tub each evening after long walks. The fact that there is a full kitchen saved us spending on dining out. Wal Mart is directly across the main road. Perfect place for families with children! Close to everything without the headache of being in the middle of town. Would most definitely stay here again!!
from
Submitted on 18-09-2016
My wife my self and two young children ages 1 and 4 stayed here. Wonderful experience. Clean spacious two room condo. Great full kitchen help us save money and cook in. At check in Greg and Caleb said any questions just ask. I came to them a bunch of times and they always delivered. They gave great hikes great shopping awesome directions and good spots for food. Also the pool area was wonderful. Great for young kids and adults who don't want to grow up. I will stay again.
from Louisville, Kentucky
Submitted on 19-09-2016
We had a great visit here. The hotel is very clean, the studio we had was spacious and was well thought out and had everything we needed. Fridge, microwave, coffee maker, utensils/dishes, paper towel, jetted tub, flat screen TV with great channel selection etc. The room was a posh and cozy retreat from the hubbub that is pigeon forge. You don't even have to leave the hotel grounds to have fun- the indoor pool has a basketball goal and exercising water resistance lane in the right corner. There a... Read more
from Crossville, Tennessee
Submitted on 19-09-2016
It's just as most have described...clean, full kitchen, helpful staff, plenty of towels at the pools, convenient...I could go on but I won't. Had a band and hot dogs out front on Friday and a Disney movie at the outdoor pool on Saturday. Definitely be staying again.
from
Submitted on 19-09-2016
Our family of 6 (with 4 teenagers) had a Queen Pool Suite and our experience was absolutely excellent! From friendly, attentive customer service, first-class rooms, great pools, proximity to just about everything in the PF / GB area, you're going to have to work hard to find a better experience with accommodations. The one slightly disappointing aspect of the resort - at least during our visit in April 2015 - was the fitness area, but that may have been updated / expanded by now. Cannot endor... Read more
from Clayton, North Carolina
Submitted on 20-09-2016
The staff was great! Caleb was a tremendous help with directions and showing us a lot of back roads to skip traffic. We will be staying here again. Thank You again to all of the staff for making our vacation one to remember
from
Submitted on 20-09-2016
Clean rooms, comfortable beds and spacious room. The staff was very friendly and helped. Greg was exceptionally nice and took time to give us lots of details about the property. We had a great stay at the Resort! The water park was awesome for us! We will definitely stay again.
from Lexington, Kentucky
Submitted on 25-09-2016
This was our first stay. We have stayed at Riverstone many times but the water park beat out Riverstone this time. Our only complaint was noise level. We were near the arcade. The doors were never closed so we could hear people play air hockey throughout the night. We were on the first level and realized quickly that we will always request the top floor. It sounded like someone was bouncing a ball all hours of the night. Other than that we had a pleasant experience and will come back as l... Read more
from
Submitted on 26-09-2016
Very clean rooms and balconies with great views. Stayed six nights in a one bedroom. Had separate living area with full kitchen and washer and dryer. Enjoyed this stay very much and plan to visit again. The staff is very friendly and the grounds are kept clean.
from Land O' Lakes, Wisconsin
Submitted on 29-09-2016
Booked this hotel for a one night stay. I was a little hesitant considering how affordable the room was for the area and size. I was blown away by how big our room was and how clean the grounds were. The kids LOVED the pool. There is a Walmart right down the street for food.The one upgrade this hotel could make would be to have better towels for the rooms!
from louisville, ky
Submitted on 02-10-2016
Will never stay here again we got a room in very back of building 2 facing the trees and our room had stink bugs everywhere. They were all in the curtains and flying out on the walls and on the carpet. A worker came and vacuumed them up and he said that was worse he has saw them. We asked to be moved to another room and they said no they didn't have anything. So we got refund for the 2 days and they wouldn't return our money for the first night which is bull. We didn't even stay first night we... Read more
from Johnson City, Tennessee, United States
Submitted on 07-10-2016
First time visiting and I'm not impressed. I think the theme for the entire resort is nice but run down/not maintained. The outdoor pool is good but the water slide tube has giant mold spots on the concrete on the underside of the tube- very obvious and gross. The water slide is extremely fast so our kids have enjoyed it but my husband noticed it's missing a bolt near the bottom that holds the slide together. The pool chairs are mildewed and the pool towels are tiny and scratchy. The indoor poo... Read more
from Michigan
Submitted on 08-10-2016
Nice hotel, huge rooms! Beds comfortable. Wifi-TERRIBLE! Our 2 bedroom condo had a balcony that faced the woods, literally backed up to it so at night it was not very enjoyable to sit out on! We typically enjoy drinks on the balcony after catering to the kiddos all day! Pool was nice, several areas unavailable due to yellow tape prohibiting entry for cracked walk ways. An ice machine would have been greatly appreciated! It was just ok, but since we didnt spend a lot of time there it wasn't that ... Read more
from
Submitted on 08-10-2016
This pay as you go resort goes beyond expectations. The staff, including Jennifer, Caleb, Kim are super hosts. They will make you feel like a priority customer from the first visit. This is not a timeshare so no worries about meeting with a sales person. The one or two bedroom units are spacious, clean, inviting, and provide views of the merchant strip with mountain background or into the courtyard which includes the past & water park. Inside exercise area and games in the arcade are in good wo... Read more
from Franklin, Tennessee
Submitted on 10-10-2016
We just spent some time at Governors Crossing and I must say, it was the perfect place for families with children. My daughter was in love with the water slides, pools & games. After spending the days in Dollywood, she didn't complain about leaving because she knew more fun was ahead back at the hotel.
from
Submitted on 12-10-2016
I took the whole family, all twelve of us to this resort. The three bedroom condo was wonderful with two balconies. The view from the balcony was overlooking the outdoor pool with the mountains in the background. They had a lazy river, kiddie pool and slide outside, pirate ship playground and a giant trampoline thing. The putt putt course was very basic but fun for the little ones and adults. The indoor pool was great with splash pad, two slides, and hot tub. Very convenient location with easy a... Read more
from Nora, VA
Submitted on 12-10-2016
This was our first time at the hotel. I was very pleased with everything. The hotel was great. The staff was very friendly and helpful. My son enjoyed the pools, mini golf and the game room. He already wants to go back.
from Nicholasville, Kentucky
Submitted on 13-10-2016
The only real issue we had was that we stayed from Sunday- Friday and had to have our keys rekeyed twice. Other than that, we had no problems. Very close to parkway and several places to eat and close to attractions as well. Pillows were a little too soft as well.
from Belleville, New Jersey
Submitted on 13-10-2016
Clean Resort, Great for kids - of all ages, close to restaurants and activities. Pools are clean and neat. We had a one bedroom condo and it was clean and had newer appliances. At the front desk, Greg and Caleb were very welcoming and helpful, even with the hotel busy they greeted us with a friendly smile. We will definatly stay again.
from Asheville, North Carolina
Submitted on 14-10-2016
We have a big family. I was looking for an overnight stay for our family. If we stay at a "regular" hotel, we would have to have 2 hotel rooms. I was able to find a better rate at a condo at the Resort of Govenor's Crossing for a better price. We had a wonderful 2 bedroom condo that was the perfect size for our family of 6. The kids loved the indoor pool area. I loved the hot tub--just leave me there! The hotel staff was incredible. The location is near to some great food and shopping.... Read more
from
Submitted on 15-10-2016
Very disappointed in check in process. Arrived at 3:45 for the published 4:00 check in. Was told our room was being cleaned and they would call in 15 to 20 minutes when ready. 4:30 we were told still cleaning it. I asked if we could store some items for a birthday party in the room while it was being cleaned as we had a party scheduled at 6 and the food was melting in the cars. We were told no access until it was clean. At 5:30 asked for the manager, still cleaning. Had assigned multiple h... Read more
from Kingston, New York
Submitted on 19-10-2016
We were on vacation and stayed here 3 nights. I thought I booked hotel but these are condos. Our condo was small but clean, beautiful view. comfortable bed and had microwave, refrigerator and safe box. Nice indoor and outdoor swimming pools. Breakfast not included but price was reasonable. Children friendly. Close to Pigeon Forge but Gatlinburg Smokey mountain national park was about 30-40 minutes drive. Nice, friendly staff
from
Submitted on 23-10-2016
Had a really great visit to the mountains on our 3 day get away. Our room had a little kitchenette so we saved a few bucks while on our stay by cooking in!! The amenities were excellent and with the washer and dryer in the room we went home without any dirty laundry!! Also they have a huge indoor water park! Hot tub, pool, 2 two-story water slides. They a heated pool and lazy river !!!(it's open most of the fall too)
from
Submitted on 26-10-2016
Love this resort but, the rooms need serious updating! Beds are uncomfortable, we had been going once a year but it seems there was never any updates. Love the outdoor pool facilities! The indoor pool facilities are good but there is no ventilation or the chlorine levels are too high, one or the other. The staff is not over friendly. They do need to have control of the out of control children & adults at the outdoor pool facilities.
from Hellam, Pennsylvania
Submitted on 26-10-2016
Our stay could not have been any better. Great location, very comfortable, and wonderful service. Many great restaurants are only a minute away. The unit was spotless. It is so good we decided to purchase a unit here. We'll be back here in a few months.
from
Submitted on 26-10-2016
We stayed here for the weekend and was more than pleased. Check in was simple and smooth, staff was friendly and room was clean and very spacious!! Kids loved the indoor and outdoor waterpark. Highly recommend if you are looking for a great value!
from
Submitted on 27-10-2016
My boyfriend and I stayed at this hotel as a last minute long weekend getaway. Though we wanted a cabin, our visit here was enjoyable. PROS: *Double Queen Condo with Fireplace was roomy *Clean *Friendly Staff *Nice Pool (kids would enjoy) *Close to several eateries *Quiet rooms *Comfy beds and pillows * Water pressure good on 5th floor CONS: *Check-In was 4pm. We arrived at 3:45pm and couldn't get into our room until 5:15pm. Frustrating after over a 5hr drive...but we just went right next doo... Read more
from Kenova, West Virginia
Submitted on 27-10-2016
The room was nice and clean they only complaint was there was no table on the balcony. The staff was nice and friendly. The pool area was well kept clean. If you have children they will love the indoor swimming area as well.
from CANVAS
Submitted on 31-10-2016
We've stayed here three times. The first time I took my three grandkids, one of them remarked "It's like a dream come true!" Rooms are nice and clean, the staff is friendly and helpful, and it's conveniently located. The kids love the indoor and outdoor waterfalls. We love this place.
from Port Saint Lucie, Florida
Submitted on 31-10-2016
Greg was very helpful, great service. We enjoyed our stay, we are returning in Nov. Room was cozy, clean & we were always greeted when we returned in evening by name. Great stay. I would recommend this to any family as well. Water park
from Adairsville, Georgia
Submitted on 01-11-2016
This was a disaster from the moment we walked in until we left. I was told when I called the hotel direct that they did not have a roll in shower room available but the handicap suite that they would have for me had grab bars in the bath room and I could get my electric wheel chair in the bathroom. The room they had for me was a queen suite that I couldn't even get into much less get my equipment needed to move me from chair to bed in the room. I needed the king suite because it only has one bed... Read more
from Pigeon Forge, Tennessee
Submitted on 01-11-2016
Love the kitchen, full size appliances. Ice maker which is great to have. We are fortunate that we are having great weather so after work we are able to use the water park here or sit out on the balcony and chill. The staff is friendly and Greg was very helpful.
from Blowing Rock, North Carolina
Submitted on 01-11-2016
We will only stay here. It is a great location to Pigeon Forge without having all the traffic, the rooms are clean, the beds comfortable and very good pricing. They have an indoor and outdoor waterpark. The kitchen is the room is a plus so if we decide not to eat out one night we can cook here and they have a dish washer so we are not hand washing the dishes.
from Indiana
Submitted on 02-11-2016
Nice people work here. Kind and concerned but the rooms have just gone down hill in cleanliness and there is almost always something broken. Check in is listed at 4 but we have never gotten in until almost 6 the last two times. They cite short staff but after being on the road for a long time - is just annoying especially when you have a reservation. However with all that said the kiddos do enjoy the indoor pools and during the summer they love the movie by the outdoor pools. They have a nice p... Read more
from Castlewood, Virginia, United States
Submitted on 02-11-2016
We stayed here last night Nov 1st for the first time. Check in was an incredible experience beyond any hotel or motel we have ever stayed in. The customer service was above & beyond, as you see we had a wheelchair in our party & as we are used to working with most hotels restrooms we never thought of having an issue. However with these condos the restroom doors was to small for the wheelchair to enter. Maintenance even went as far as was going to remove the door. You don't receive service like t... Read more
from Tel Aviv
Submitted on 06-11-2016
Very good location, close to Pigeon forge attractions, as well as the best spots in smoky mountains. We were 6 people, and had the 3 bedroom apartment, which was spotless, big and very comfortable. the internal heated pool was great, so are the slides, my teenage boys spent a delightful evening there, as it's opened till 11:00pm Staff super helpful, especially Angel!
from Charlotte, North Carolina
Submitted on 07-11-2016
I was concerned pulling in, with a huge "Nightly Condo Rental" sign on the side of the building. Looked a bit cheap and desperate, as a "resort" I would think those staying would book in advance, and not come off the road for a nightly room. However, I was impressed with the pools and the air trampoline, along with putt-putt and the playground. The room we had was nothing different than your standard hotel room. Again, as a "resort" I had higher expectations. Only saw/heard from staff at check-i... Read more
from
Submitted on 10-11-2016
Stayed for 5 days in early November. While this is a bit of a "value priced" property, the property and amenities were very nice and exceptionally clean. The service is also exceptional - during check in I had several last minute changes and Greg at the front desk was extremely helpful and patient. Would definitely stay here again.
from Crab Orchard, Kentucky
Submitted on 14-11-2016
Rooms were nice, condo with a kitchenette. Bed was comfortable. Everything was clean. There is a small indoor waterpark with 2 slides, hot tub, and pool. Unfortunately the heater in the pool was not working and it was like stepping into a tub of ice water. It would have been nice to know upon checking in.
from Powell, Tennessee
Submitted on 16-11-2016
We are a family group of 5 ladies who make an annual pilgrimage to Sevier county to shop. We stay at the condo because there are two bedrooms/ two baths with a kitchen. This year our condo was smaller because it was an all queen suite.
from
Submitted on 16-11-2016
Went down for the weekend with some friends who have not stayed there before. They came away with the same thoughts we have had since visiting Pigeon Forge that this is the only place to stay when visiting. We had made a request and staff called a couple of days in advance of stay and made it happen. Angel was really super, professional and very helpful. Kids loved the new Kangaroo Bounce. Both nights were able to walk to great restaurants. Good price and great location and staff. Highly recomme... Read more
from Savannah, Georgia
Submitted on 19-11-2016
I planned a Birthday surprise for my husbands 50th birthday. We were a little worried when we pulled up and seen a very large and dingy sign that to us reduces the feeling of quality "nightly condo rentals" If I were looking for a hotel-resort for the night I would have drove by. That being said we were very happy with the reception area it had a very pretty Christmas tree in lobby and it felt very welcoming. We were upgraded to a king size room with fireplace and kitchen and it was very nice. T... Read more
from Ooltewah, Tennessee
Submitted on 26-11-2016
We stayed in a one bedroom condo with a fireplace. We love the convenience of having a kitchen where we can eat whatever meals we want to in the room. We ate breakfast and supper in and ate lunch out while we were shopping, etc. The staff is very nice and welcoming. We have been staying here every November for about 10 years now & highly recommend it.
from Fremont, Ohio
Submitted on 26-11-2016
Great place, kids loved the outdoor pool (and indoor) We visited in Nov. and the pool was heated and still great for a dip after spending the day at the nearby (30 min.) Smokey Mt. Greg, one of the managers was very helpful. We enjoyed our stay very much.
from Benton, Tennessee
Submitted on 26-11-2016
The property on the outside doesn't look bad, it's in a good location near the outlet mall. Family get together so booked by our retired parents. The rooms are large enough but why is it so dated when you have such a large mass of units that stay full, and are part of a huge hotel chain owned by Wyndam? The furniture is old and worn, the beds are creaky and the carpet is never shampooed and will turn your socks black when walking among it. I stay at several places a year and in Pigeon Forge th... Read more
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