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Hilton Knoxville

Knoxville, TN, US (TYS)

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Based on 1042 reviews
You will enjoy a beautiful view of the Tennessee River and the spectacular Great Smoky Mountains. Experience the warm and inviting charm of East Tenne
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Hilton Knoxville
501 West Church Avenue, Knoxville, TN US 37902-2591

Here you will enjoy the finest accommodations and amenities that Hilton is known for. The Knoxville Hilton is located in the heart of the business district and walking distance to great shopping, fine restaurants, exciting nightlife and all major downtown office buildings.

Property Amenities:

  • Lounge / Bar
  • Business Center and Services
  • Fitness Facility
  • Room Service ($)
  • Seasonal Outdoor Pool
  • Tour / Tickets Assistance

Each of the spacious guest rooms offers the finest in modern amenities as well as contemporary decor and most rooms provide breathtaking views of the Great Smoky Mountains. With plush bedding and 20MgB of complimentary high speed internet, you are certain to feel at home and relaxed here.

Room Amenities:

  • Multi-Line Telephone with Voice Mail
  • Coffee / Maker
  • Complimentary Weekday Newspaper
  • Desk
  • FREE Wi-Fi
  • Hair Dryer

The Hilton Knoxville offers guests the only full service Starbucks in downtown Knoxville. The new Cyber Cafe is complimentary to all guests, and features free WiFi. There is a restaurant, Marty`s Bistro and lounge, the Orange Martini on site for dining and relaxation. There is also a fitness center and outdoor pool and sundeck for your enjoyment.

Area Attractions:

  • Women`s Basketball Hall of Fame
  • Knoxville Ice Bears
  • Three Rivers Rambler Steam Engine Ride
  • Tennessee Riverboat Company
  • James White`s Fort
  • University of Tennessee Football Hall of Fame

  • Banquet Facility
  • Business Center
  • Business Services (+)
  • City View
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Free Morning Paper
  • Free Wi-Fi
  • Full Breakfast (+)
  • Lounge/Bar
  • Non-Smoking Property
  • Parking
  • Restaurant
  • Room Service (+)
  • Swimming Pool
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1042 reviews
from Nashville, United States
Submitted on 19-05-2016
Hilton Towers in Knoxville Rocks! They handled graduations from UT and other colleges as well as big wedding party and the staff was great! Location is close to market square area with great food and entertainment as well. Tiffany at front desk handled my checkout and others very quickly and the valet and bellhop service was great experience would highly recommend this location !! General Manager Paul Jordan has great staff as Tiffany greeted me as diamond member!
from San Diego, California
Submitted on 21-05-2016
Kathy, or Granny, provided outstanding service and her wonderful personality always brightened our day! Thanks for making our stay memorable! The omelette bar was great and the eating are was well organized and clean. Granny became part of the family in no time.
from Fernandina Beach, Florida
Submitted on 21-05-2016
Had a great experience during my 5 night stay. Location is close to market square, University of TN, and the greenway /river. The on site dining was as good as many of the raved about eateries in market square. Reasonably priced and convent.
from Dallas, Texas
Submitted on 23-05-2016
We very much enjoyed our stay at this Hilton. The staff was informative and friendly. The hotel was accomodating to our needs (we were travelling with a pet). The room was lovely and very clean. The food was good. I would highly recommend this hotel!
from Little Rock, Arkansas
Submitted on 24-05-2016
It's close to everything. Easy walk to Market Square as well as tons of restaurants and bars. It is also close to the World's Fair Park which is a great place for a walk, hanging out, and just enjoying the city.
from Bluffton, South Carolina
Submitted on 04-06-2016
We only spent one night at this Hilton property on our way home. We took a trolley ride around the University of Tennessee campus, which was very enjoyable. We got off the trolley at the World's Fair Park and walked around that area, having attended the World's Fair there many years ago! It's within walking distance of the Hilton.
from Atlanta, Georgia
Submitted on 04-06-2016
My 8 year old son and I are staying here tonight as we pass through to Atlanta. So far, I have been tremendously disappointed. We had to wait at the valet for someone to help us with our luggage. The valet called the luggage guy at least 4 times with no response. We saw him walk by several times before coming out. Check in was fast and the guy was very nice. We arrived in room 1109 and we're happy with the room. The bathroom looks a little gross like they should replace some tile or clean it bet... Read more
from Bristow, Virginia
Submitted on 05-06-2016
Stopped for one night after arriving in Knoxville on the way to Chattanooga. Figure go downtown instead of just staying at the airport or on the highway. There is a fee for even self park and the garage is very narrow. As a matter of fact the hotel is narrow. Just one long hall. The closet is our room was TINY which was ok for us since we didn't even unpack being one night. I think we were upgraded to a river view and yes you could see it but through buildings. The staff was very nice and... Read more
from Knoxville, Tennessee
Submitted on 06-06-2016
The staff were so nice and helpful. Excellent room service. Room very clean. Would go there again. Breakfast was good. Also Executive concierge snacks in afternoon were good. Enjoyed the stay with the family.
from Knoxville, Tennessee
Submitted on 06-06-2016
We were very pleased with our stay at the downtown Hilton! We stayed in the honeymoon suite on our wedding night and had champagne and chocolate strawberries waiting on us in the room! The room was very clean and the staff was very helpful! Will definitely recommend to friends and family.
from Knoxville, Tennessee
Submitted on 21-06-2016
We were looking forward to our stay at the Knoxville Hilton. We were very disappointed with the breakfast and snack area that we payed extra for. Our girls were there for tumbling Nationals and we had to end up buying them food to eat for breakfast, because the selection was poor and the food was scarce. Defininately not worth the extra cost.
from Strawberry Point, Iowa
Submitted on 21-06-2016
Needs updated, educate front desk about rooms and what is all included with them, pool is a kitty pool, not very clean. We had to stay here for a full week while traveling with the USTA! This was one of our host hotels. I am all around disappointed with this place. The only people who where knowledgeable about the place and are helpful/respectful are their parking cars guys.
from Galesburg, Illinois
Submitted on 21-06-2016
Customer service was exceptional. Location was perfect. Rooms were clean. Room service was prompt. Bellhop and front desk staff were great on service. Also they recommended great places to eat and visit locally. My stay was enjoyable.
from Cleveland,Ohio
Submitted on 21-06-2016
Great staff at this hotel. Had a good experience staying at this hotel. Loved the new outdoor bar/lounge. Food and drinks were very good. Was a quick walk to market square for farmers market and dining.
from Tennessee
Submitted on 22-06-2016
The property may be undergoing a renovation.. The room was nice and clean but not conveniently located to the concierge lounge which was temporarily located on the first floor. While I do appreciate a temporary lounge rather than no lounge at all, I found it less convenient to go all the way to the lobby and through the crowd to get coffee and breakfast in the morning. (The lobby was consistently busy every time I walked through it!) We experienced a miscommunication regarding the evening lo... Read more
from Lexington, Kentucky
Submitted on 26-06-2016
This hotel needs an update to its rooms and customer service, especially for Hilton's most loyal customers. After checking in online, we were "upgraded" from a king sized room on a high floor to one with a Murphy bed on a low floor. Why anyone would want to sleep in a Murphy bed is beyond me. After asking to be switched, we were told they were sold out (but what happened to my originally booked room?) and could go a double room. That room was okay. Nothing special. In severe need of a refre... Read more
from Charleston, West Virginia
Submitted on 26-06-2016
Staff was friendly. Room was clean. Manager was extremely helpful when we had to leave early due to severe flooding in our home state. Location is right in downtown. Very close to amazing restaurants.
Submitted on 27-06-2016
The location is great. Close to the Market Square . There is also a Starbucks in the lobby. The valet and front desk employees were awesome. However, we were disappointed with the hotel itself. The concierge lounge was very small, with limited amenities. The room was nice, but the bathroom was very small. The closet was the smallest I have seen in a hotel - barely big enough for our clothes to hang. Also, even though I requested an extra pillow on line, it was not in the room... Read more
from New Castle, Virginia
Submitted on 27-06-2016
It was a great stay. We were able to stay at the hotel two times this month. I do wish the showers was a little bit stronger. Our first stay at the hotel we encountered a broken air conditioner but it was replaced quickly. Thank you for always making our stay comfortable.
from New York City, New York
Submitted on 29-06-2016
Rooms very nice and clean as one would expect from a Hilton. Had a problem with the TV service and they were up to fix it in what seemed like 60 seconds. Good service. It's very close to the main two streets with fun bars and restaurants. Valet park as it's much easier.
from wellington, United States
Submitted on 02-07-2016
Hotel was very nice. Free Breakfast. Great Location. Price was reasonable. They ran out of portable beds even though I ordered one in advance. They made up in price and free valet Parking. The gym was ok, very Clean.
from Watertown, Wisconsin
Submitted on 04-07-2016
We recently spent 3 nights at this Hilton. Check in took a while. No refrigerator or microwave in room in spite of our prior request for a refrigerator; the explanation was that a "large group" requested all the refrigerators. Stayed in a hotel on the way home that cost half as much and treated us much better.
from Valparaiso, Indiana
Submitted on 05-07-2016
Walking distance to the nightlife and shopping. NO UBER NEEDED. Very clean rooms, and staff is very helpful and will direct you to the fun areas. End your night with a drink on their outside patio bar. Definately will be back.
from Dallas, Texas
Submitted on 07-07-2016
We won't stay again, we have stayed here before and the Hampton downtown Knoxville and the embassy suites the latter two are fine. Surprising for this hotel the service is terrible. The executive lounge is now on the main level by the front door. It's old and dark in there. And apparently anybody can go in... The door was left open a few times. So much for a nice view from the top floor. Also, our AC was loud!!!! And the room was dusty. We had the AC unit our roof leak above us and had to switc... Read more
from Dayton, Ohio
Submitted on 07-07-2016
This property is just what we needed. A quick stop. It's convenient to the highway- a quick off and on. But located downtown. The only complaints for us were no refrigerator in the room and the bathroom was a little small. Great stay overall though. Great food options and Starbucks in the lobby.
from Sparta, Tennessee
Submitted on 07-07-2016
Everything was wonderful during our stay. The room was clean and staff was friendly. There's a restaurant in the hotel and a Starbucks. The hotel is also pet friendly. They have valle parking available.
from Atlanta
Submitted on 07-07-2016
This was a good stay for the weekend. Hotel was nice and clean. A little Guidance from staff during check in would be helpful other than that great stay! The pool was nice and we had a great view of the fireworks. The hotel is close to market square which was nice for dinner and in walking distance!
from Tazewell, Tennessee
Submitted on 08-07-2016
I stayed here while exploring Knoxville with a friend and you couldn't ask for a better location for the price!! It was less than a 3 min walk to Market square and just a little further to Gay Street! The service at the hotel was great and the staff was very friendly--I definitely felt very at home :)
from Dallas
Submitted on 11-07-2016
I found this place on Hotwire for an amazing price ($96) and it was just what we needed for our overnight rest stop for our road trip from Dallas to NY. Gorgeous views of downtown Knoxville compliment the luxurious beds to get that sleep and rest needed for the last leg of your trip!
from Charlotte, North Carolina
Submitted on 11-07-2016
Great overall. Make sure you know where the free breakfast is. If you go to the restaurant, you will be charged. Other than that it was a really nice stay. Close to lots of restaurants. Must be 21 after a certain hour
from Weston, Florida
Submitted on 11-07-2016
This hotel is ideally located and well priced for the type of room and amenities offered. We, however, would likely not stay here again when in the Knoxville area due to a security incident which took place during our stay. During our first day's stay, we observed some younger male teens in the pool area who were playing rather boisterously at the pool. We, therefore, chose not to take our 5 year old to the pool as why "raise a stink" when these "guests" had apparently arrived to the pool be... Read more
from West Palm Beach, Florida
Submitted on 12-07-2016
We were with a Tauck Tour Group when we checked into the hotel overnight. The hotel was very busy with a convention. When we checked into our room it was clean but very tired and in need of a makeover. We were supposed to have dinner at the restaurant in the hotel. The hostess was very nice and friendly. I made a reservation for two around 7. When we got there they took our order but we waited and waited for our food. Over an hour and fifteen minutes for a hamburger. They told us they "could not... Read more
Submitted on 15-07-2016
I've been traveling a lot lately, and this has been one of my more pleasant stays. The beds and pillows are comfortable and the room is clean and functional. I chose a higher floor to escape any street noise and it worked beautifully... I had one of the best night's sleep I've had on the road in ages. As other reviewers have mentioned, pick a southern facing room if you're interested in the view. Beautiful.
from Lemont, Illinois
Submitted on 17-07-2016
Stayed here on the way to Myrtle Beach and found it to be very nice. It is located near University of Tennessee and within a block of the sun sphere which was build for the 1982 World's Fair here. Highly recommend this hotel....stay in an executive suite on floor 18 and get access to the club lounge which has free water, soda, coffee, snacks, hors douvres, and a fairly nice breakfast.
from Sagamihara, Japan
Submitted on 18-07-2016
After flight delays we finally got checked in very late. Helpful staff, nice lobby, nice room and, we found out later, a pretty decent breakfast. Here's the rub and why we were disappointed in a Hilton property. After travelling for 27 hours all we wanted was a shower and some sleep. Imagine our surprise when we found toenails on the carpet and mold in the shower! We pitched a fit about the mold and while we were out the next morning the mold was (mostly) taken care of though the toenails w... Read more
from Atlanta, Georgia
Submitted on 20-07-2016
Great hotel and friendly staff . We chose upgrade of Executive level and it was well worth it . Great location. Comfortable beds . Join HHonors if not a member . Digital key checkin was great ! Highly recommend !
from Knoxville, Tennessee
Submitted on 21-07-2016
The staff here are super friendly and the customer service is excellent! The Starbucks is to notch...I have become a regular at this location because of the incredible staff. They are always so nice and get my drink PERFECT every single time (which is every day). I definitely recommend this place!!!
Submitted on 22-07-2016
My daughter was married at the Hilton, Knoxville, July 2. The staff at the Hilton made the wedding dreams of the bride and groom come true! After visiting several venues in June of 2015 it was an unanimous choice of the bride, groom and my husband and I to choose the Hilton for the ceremony, cocktail hour and dinner dance. Our expectations were far exceeded by the level of professionalism by all who helped make the evening a success. Although there are too many at the Hilton and out side ven... Read more
Submitted on 22-07-2016
The hotel charged $15.00 for each breakfast and it was what other hotels offer as a complimentary breakfast. There was nothing special, the eggs tasted like they were powder eggs, the potatoes were exactly what I have eaten at a less expensive hotel at no cost. The dining staff were rude and made our kids feel as if they were not welcome. They are 21 and 11 years old, not babies by any means.
from Manchester
Submitted on 23-07-2016
Started bad before I got there and ended the same way. Had four rooms booked. They emailed me the day of arrival and said credit card wasn't good and to call or they would cancel reservations. Called and gave them info needed. Then as each one of us checked in, same crap. Credit card not good so I get to go down and do it all again. Same card, it was always good. Rooms poorly maintained and smelled stale and moldy. Mine had lights out, bathroom door wouldn't close and made an awful squea... Read more
from Spring Hill, Tennessee
Submitted on 24-07-2016
This hotel is awesome, when you walk in you have this beautiful view, the staff is welcoming and super sweet. Some people may not like the fact that they accommodate dogs but I loved it! They have this balcony that is just gorgeous, and you can't go wrong with a hotel that had a Starbucks located on the inside. The rooms were nice, clean and spacious, your in walking distance of market square, we will be staying here again. Thank you for everything!
Submitted on 24-07-2016
Was staying in the hotel for a conference at the nearby conference center. The hotel had a very efficient check in / check out. The room was clean and the prices were reasonable. Its easy to walk to the conference center as well as food at the near by square.
from Madisonville, Tennessee
Submitted on 26-07-2016
Stayed over the weekend and took in a Smokies game. Plenty of shopping and restaurants within walking distance of hotel. Only issue we had was using the Hilton honors app to check in and get digital key. They also didn't have the room I chose ready (clean)and moved us to another room. I mean come on, we arrived at around 11:30 pm after a baseball game. As a result my honors point account states that we cancelled our stay then only stayed one night and didn't get my points correctly tabulated. Gu... Read more
from Lake Zurich, Illinois
Submitted on 30-07-2016
Stopped here on way through to Hilton Head & so happy we chose this property. The hotel is in a perfect area, close to everything! It's a beautiful, updated & clean property. The staff was extremely friendly in all of the outlets of the hotel. A charming patio for drinks and dinner and a fab Starbuck's on site. We stayed on the Honors floor so not sure how other rooms faired but our view was spectacular and the beds were extremely comfortable. Bathrooms though are very small and they can u... Read more
Submitted on 06-08-2016
After a terrible experience at another hotel in Gatlinburg, we drove to Knoxville and found the Hilton. The rooms were very clean and updated, beds were comfortable, and the staff was very friendly. The only downside is that the parking garage is not connected to the hotel, but not really a big deal. I would definitely recommend the hotel and we will return!
from Chattanooga, Tennessee
Submitted on 07-08-2016
Great location within walking distance to the university and numerous attractions. Parking is premium so it's either valet or for a few bucks (dollars) less you can self park. The valet staff is friendly and efficient. The rooms are nice, comfortable beds, sufficient toiletries, and towels. There is a safe in the room as well. If you're a Hilton Honors Diamond member you can have complimentary breakfast in the Concierge room. Funny thing, they have a tips jar in there. That was little on the tac... Read more
from Greer, South Carolina
Submitted on 10-08-2016
Rooms were clean. Overall, the hotel was loud. Valet parking staff were extrmely helpful and even directed us to a local italian restaurant. Front desk and bartender could use basic customer service skills. I was there for a corporate event. The hotel was right in downtown but there was road construction around hotel which made driving difficult.
from Asheville, North Carolina, United States
Submitted on 12-08-2016
This Hilton is very conventionally located and the price is reasonable for the services they offer. The bathrooms are so so updated and the products are unimpressive. My only really complaint is that the in room dining menu is completely out of date. They no longer have this, this and this... But you don't find that out until they call you back. Brenda, taking my order, was super sweet- not her fault the menu has changed. We ordered two kids' desserts but received two adult versions for twenty d... Read more
from Collierville, Tennessee
Submitted on 13-08-2016
The Hilton Knoxville is an okay place to stay but I expected better. The rooms are dated and there is no water pressure in the shower. The restaurant was being remodeled, so I cannot comment on the food. It is close to UT and the river so that is nice. Parking costs $13 a night for self park.
from Spencer, Tennessee
Submitted on 14-08-2016
The last time I stayed in this Hilton was the week it opened for the World's fair which was the purpose for building it. Over the years the property has obviously been maintained as our room and amenities were excellent. The only error in the design was putting a small steel pool on the roof of the garage which is tremendously disappointing. If you're expecting a nice pool area on the top floor of the hotel, forget it. I would still stay here again due to it's short distance from Markey Square... Read more
from Greenville, South Carolina
Submitted on 15-08-2016
Stayed one night, confusing lobby. Pool is located on 3rd floor, was not a place I wanted to swim. Restaurant was strange so we walked to the square for dinner. Dark and dreary, needs to be redecorated!!! $$$ for valet. This Hilton does not in my opinion stand up to the others I have stayed. I do have Hilton honors and they even forgot to give us our water, we had to go back downstairs and ask for it. Not impressed at all!!
from Cincinnati, Ohio
Submitted on 16-08-2016
The hotel and its rooms are nice. The pool area could use some shaping up, but all in all, it is a good hotel. However, I wish I could say the same about the level of competency of its management team. Wow! Time for a refresher boys and girls! The front desk was unable/unwilling to fix a mistake that the Hiltonhonors customer service line made, offering absolutely unsatisfactory "explanations/solutions." So much for being a Diamond member (top tier) of their rewards program. It took my husband... Read more
from Memphis, Tennessee
Submitted on 16-08-2016
This is a first class hotel. All of the amenities are there and the location is perfect. All of the staff are professional and friendly. There is a Starbucks in the lobby as well. They also have a good bar for a hotel that has good appetizers and signature drinks.
from Tulsa, Oklahoma
Submitted on 17-08-2016
Below par for a Hilton. The room was okay. Not as nice as the Hilton Garden we stayed in outside of Memphis. They seem to be doing construction. Things are a bit worn and dated. My husband waited 15 minutes at the bar trying to get a drink. The bartender was busy chatting with a couple (the only other people in the bar) and told him a few times that she would get to him. He finally left. The exact same issue the next night when he wanted to get a burger to take up to the room. He found a manage... Read more
from USA
Submitted on 17-08-2016
We stayed in this hotel for 1 night while on business. The hotel is convenient to downtown businesses. After work one afternoon we walked to the historical society. The hotel need a little updating and cleaning, but was good for 1 night.
from Coatesville, Pennsylvania
Submitted on 06-09-2016
Great hotel, clean, comfy rooms. Pricey but it was football time in TN. Staff was nice. Maid service timely. Only down side no breakfast included in stay. Great location can walk to many area attractions. Parking garage is great with plenty of spots.
from SMYRNA, United States
Submitted on 06-09-2016
Very friendly staff, great rooms, location, food and bars. Walking distance to many downtown activities like Market Square, the museum of art UT campus and Worlds Fair Park are all in walking distance and should not be missed!
from Nashville
Submitted on 07-09-2016
Hotel was nice, breakfast could have been better and the parking at $18/day was unbelievable. We had their top tier room and still charged for parking in Knoxville. The staff was very nice and helpful. You can tell they wanted to help
from Lancaster, California
Submitted on 08-09-2016
Over-all, I would say I had a good stay. My room felt a little dated, and the bathroom was extremely small. Now, what's important to me is the bed, as I have an issue with sciatica in my right leg and if the bed is too hard, it causes my leg to hurt. Well, the bed was a little hard, as all hotel beds seems to be these days...not happy. However, the view outside my window was outstanding. The staff were friendly and accommodating, though, there was an issue with my digital key (I ended up using t... Read more
from Wilmington, NC
Submitted on 08-09-2016
We enjoyed one night in Knoxville and loved the location of this hotel. We were able to walk to Market Square for dinner and a nice walk after then breakfast in the morning. I ran in the morning,then visited the fitness center which is small but very well equipped. The hotel lobby has a Starbucks! Our room on the 14th floor had a great view of the town.
from New York City, New York
Submitted on 09-09-2016
Older Hilton and not updated in recent history. Had issues with keys and ac then they tried to move us to room that smelled of cigar smoke and cleaning products. For the price, in Knoxville, definitely not a good value
from Miami, Florida
Submitted on 10-09-2016
The hotel staff was excellent, our every need was met. The pool was great for the kids. Clean and safe; even had a seat to allow for handicap persons to use the facilities. I would highly recommend the Knoxville Hilton!
from Palm Springs, California
Submitted on 10-09-2016
Well of course the people and their attitudes are what really make a hotel, I have stayed in hotels with amazing rooms with crappy employees so that made it a crappy hotel right? Not the case here. From the valet guy to the check in people to the people in the bar to the maid to the room service people etc, everyone seemed to enjoy their job and that means they have excellent management and I did not even meet them. So Kudos to them!!! I will be back in December, I hope the restaurant is opened ... Read more
from Lenoir City, Tennessee
Submitted on 11-09-2016
Family trip with parents. Overall the stay was nice, location great. The breakfast staff was kind of rude and the rooms could be cleaner (hair on our bathroom floor and in our shower- pretty gross) Other than that the rest of the staff was welcoming and the bed was comfortable.
from Saint Louis, Missouri
Submitted on 11-09-2016
Looks like a brand new hotel to me. Awesome! The beds were awesome. The area outside with the firepit where you could have coffee/STARBucks or wine was nice. Lobby beautiful. Lounge was nice............................................. Did I mention the beds? I miss the bed.........Location great for foot travel into Market Square. Beds were awesome. Staff was great, elevators were fast. Loved it except for paying for parking but the bellboy did a very nice job taking our things to our room. Tak... Read more
from Charleston, South Carolina
Submitted on 12-09-2016
I loved my room on the top floor! VIP Lounge access! The front desk knew I was visiting to attend a special show. When I returned from the show, I had chips, salsa and Coronas waiting for me as a thank you for my continued business. Made me feel special and was a great little snack before bed. I recommend this hotel to anyone traveling to Knoxville. Everything you need within walking distance. The breakfast buffet is awesome, and the staff are second to none. Becky V. has assisted me on several ... Read more
from Atlanta, Georgia
Submitted on 17-09-2016
I thoroughly enjoyed my stay at this Hilton property. The location is very convenient-short walk to the Market Square area with plenty of restaurants, bars and shops to explore. Easy access to the highway as well in a safe neighborhood. Staff was courteous and valet was quick. Having restaurants and Starbucks on site was very nice and concierge lounge was great too. I have no complaints.
from Hendersonville, Tn
Submitted on 22-09-2016
The Hilton has a friendly staff, clean rooms and is conveniently located in the downtown area. However the restaurant is only so-so. There are plenty of nearby restaurants, and I would suggest one of those over the hotel food.
from Oak Hill, West Virginia
Submitted on 25-09-2016
We meet family at this hotel every year for great football games and its convenient location to the stadium. Every year and every home game, we have a great experience from the time we register and enjoy an orange drink while the opposing team drinks their obnoxious color drink. One of our favorite spots was the restaurant at this hotel. Standing in line while waffles and omelets were freshly made was just part of the southern charm charm. We loved meeting those from opposing teams and predictin... Read more
from Franklin, United States
Submitted on 25-09-2016
Very friendly staff, nice clean room, good location. The cost was steep and $20 per night for parking was a bit much in my opinion. This hotel offers no complimentary shuttle. The downtown location is great, so we were within walking distance to many restaurants and shops.
Submitted on 28-09-2016
Business trip. Slow elevators. Friendly and welcoming staff with fantastic restaurant recommendations. Comfortable desk and chair for working and great bed with a nice pillow selection. Starbucks in the lobby.
from Centreville, United States
Submitted on 28-09-2016
Had another great stay at the Knoxville Hilton, excellent staff in all facets of our hotel stay. The close proximity to the UT campus and football stadium makes this Hilton location special. The hotel had some upgrades since my last visit and they enhance the experience.
from Charlotte, North Carolina
Submitted on 29-09-2016
I travel a lot. I think the overall stay and accommodations were very good. Need a better breakfast selection in the concierge area. I would recommend this Hilton. The other great thing is the location. 2-3 streets over 5 minute walk and you at the square where all the food and some entertainment is.
from Jackson, Tennessee
Submitted on 30-09-2016
The hotel was in a great location for our anniversary stay and the Hilton staff was amazing as always. The bed was comfortable and room was clean! The Starbucks staff was awful though. I ordered a coffee and it was given to another customer. That customer put a straw in the drink and took a drink. When he realized it wasn't his he put the drink down. The crew member then tried to give me the drink. I explained to her that he had already drank out of it and I needed a new one. The girl got mad an... Read more
from Boulder, Colorado
Submitted on 03-10-2016
The restaurant is frankly terrible, more the wait staff than the food, the front desk staff couldn't have been less helpful (they're bored expressions were most maddening), the elevators were slow, the ability to print boarding pass doesn't work for some airlines, and the bill was not calculated correctly. And surprisingly, this hotel has no idea what an Express Checkout is. Sure seems like many competitors do - will be going there next time.
from Raleigh, United States
Submitted on 04-10-2016
Hotel was in a great location, staff very nice. Room was not clean, had to clean my feet just walking from bed to restroom. There was Toothpaste that had was dripped down bathroom cabinet face from prior tenant.
from Nashville, United States
Submitted on 03-10-2016
Very good hotel and location in downtown Knoxville.We were in the city for a concert at the Tennessee Theatre just tow blocks away. The hotel is near Market Square a great place for brunch and/or dinner. The Mast General Store is just down the street from the theatre.
from Rock Hill, South Carolina
Submitted on 06-10-2016
So far this hotel is really disappointing. After a 3 hour + wait for our room to be ready for check-in, the adjoining riverview rooms we had reserved were NOT made available to us (despite being told when we first got here and left our bags in the valet area that they were being cleaned and then we would get them). We're on a mid level, not adjoining rooms, but they still haven't taken the up-charge for the riverview rooms off of our bill. They still have the wrong HHonors # in the system for my... Read more
from Washington, Pennsylvania
Submitted on 15-10-2016
very confusing to find, construction around it. the staff was friendly, though not southern hospitality. the room was okay, but very pricey. we went to the little plaza in town and found it to be nice. had lunch there, but not wowed. definitely college town.
from Atlanta, Georgia
Submitted on 15-10-2016
Facility needs to be gutted and redone. The service was great but it was old and looked like they slapped lipstick on a pig. The location is great and if they would renovate by gutting the place and redoing the bathrooms it could be great.
from Homewood, Alabama
Submitted on 15-10-2016
The staff at this hotel is Top Notch. Absolutely phenomenal customer service. I sat back and watched a customer berate one of the staff, a young man named Benjamin. He never wavered, never changed focus but continued to try and help the out of line customer and maintained a level of professionalism I rarely see. He then helped our group, his overwhelmingly helpful demeanor never changing, just a genuine customer first attitude. Our rooms were impeccable, housekeeping was extraordinary , the fo... Read more
from Annandale, Virginia
Submitted on 17-10-2016
I stayed in the Hilton for a reunion of volunteers (IVS). The hotel room was what one would expect, at a Hilton - comfortable and clean. The staff was exceptionally friendly. When my wife and I arrived in Knoxville we were stranded at a closed bus station with no taxis anywhere. It was late at night. I called several cabs but because it was just a short hop to the hotel, none ever showed and we were worried. I called the hotel and explained our situation. Within minutes, the hotel had sen... Read more
from Chapel Hill, North Carolina
Submitted on 17-10-2016
The hotel itself is absolutely showing it's age - at least in the rooms. However, we had breakfast both days in the hotel restaurant and Varnell, our waiter, was absolutely outstanding. The food was also very, very good (it was included in our hotel room price). Thank you to Varnell for making it such a wonderful experience and showing us how hospitable Knoxville can be.
from London, United Kingdom
Submitted on 18-10-2016
We got a good deal on Hilton which made it good value. Staff were very friendly and helpful. Room very comfy. Knoxville itself was great - hotel is centrally located near market square for restaurants etc.
from germantown, United States
Submitted on 18-10-2016
Excellant hotel..location....easy 2 block walk to city square for restaurants..very dog friendly hotel. 4th visit to this hotel and we always enjoy the experience. And so does our dog. You can walk almost anywhere in this town from the hotel. the breakfast is 1st class.
from Tallahassee, Florida
Submitted on 21-10-2016
My stay at the Knoxville Hilton was fine. The room as nice enough, the staff was nice enough, the location was excellent. I was tickled to see all the pooches around. Apparently this hotel is VERY pet friendly and I approve!
Submitted on 26-10-2016
This Hilton property is just in the perfect location in downtown Knoxville, TN. It is so close to so many wonderful restaurants and attractions that are walking distance to the hotel. The hotel is nice and has an awesome restaurant as well that provides a great atmosphere and it stays open late! I would recommend this hotel for all age groups. The staff is great as well. I had one issue where my AC unit was making a weird noise but the manager sent engineering up right away to correct the is... Read more
Submitted on 26-10-2016
Room was clean, bed comfortable. Garage was not very convenient, especially for $13 a day. There are hotels closer to the center of town. Hard getting in and out, especially since there are a lot of one way streets. Restaurants a few blocks away.
from Knoxville, United States
Submitted on 27-10-2016
I would consider staying at this hotel if back in the area. The hotel is clean and inviting. The room also was clean and inviting. I recommend this hotel if staying in the area. Close to dining and shops. At the time of my stay not a lot of traffic/congestion. Architecture of neighboring buildings are very interesting due to their time of construction. Nice place to visit and the hotel was very close to the University of Tennessee Knoxville campus.
from dc
Submitted on 30-10-2016
Hotel was nicely located. Garage was next to the hotel and seemed to always have space, although I saw people parking on the roof a few times. The room was OK. I stayed in one ending with the number "21" and heard very strange noises all the time. I was 3 rooms away from the elevator, but I think it must have been the elevator or the pipes. I also saw something I've never seen in hotels before. Many times during the day I entered my room and saw multiple doors on my floor with the security b... Read more
from Hamilton, United States
Submitted on 01-11-2016
This hotel was so over price for the quality of the room. It;s downtown and we had a wedding that the bride used for her guest. Bad choice. We had to pay to park which was a surprise and the breakfast had cold food and even the coffee was cold.
from Nashville, Tennessee
Submitted on 03-11-2016
We eat out very frequent. One of the Restaurant was the Marble City, the food is excellent the drinks and cocktails are fabulous, the hostess Glo, has a welcome approach to all she comes in contact with and a southern hospitallity smile. The problem is the KITCHEN, it takes fourty five minutes to one hour of waiting for just salads, the bar drinks are fine but how much can one person drink for an hour?, while waiting for just salads, we usually don't wait after fourty minutes we are gone. A few... Read more
from Clarksville, Tennessee
Submitted on 05-11-2016
I had to sneak in a business stop on my way to vacation and was struggling to find a hotel that would allow me to bring my adult Rhodesian ridgeback dog along with me. This hotel was incredibly accommodating and even kept my pup occupied with dog treats while I checked in. All the dogs stay on one floor so as not to disturb other guests, which was a huge relief for me even though my dog is not a barker. The hotel is in a super convenient location right off of I40 making it the perfect place to s... Read more
from Birmingham, Michigan
Submitted on 05-11-2016
Great family experience, concierge floor great as was concierge area...enjoyed the breakfast and snacks throughout the day including fresh fruit. Diet coke on ice, I was a happy girl.. loved the Peter Thomas Roth toiletries as well
Submitted on 11-11-2016
I want to go back to this hotel just for the outdoor bar area. Great drinks, friendly bartender and the outdoor bar is so fun with the fire pit table. Plenty of seating all around, Starbucks just in the door. Nice restaurant inside too. Lobby is nice with modern furniture.
from Nashville, Tennessee
Submitted on 12-11-2016
Solid facility with great location. Enjoyed the concierge lounge- only warning is we were there for homecoming weekend and a large party was occurring in the suite across the hall and didn't wrap up until 3:30. Other than that it is the best place to stay near campus
from Memphis, United States
Submitted on 16-11-2016
Wonderful experience for our business meetings and room accommodations. Easy to work with, great customer service. The staff of the hotel are friendly and welcoming. YOu can not go wrong in selecting this hotel.
from Talbott, Tennessee
Submitted on 20-11-2016
I had more employees speak to me in friendly conversation than ever before. I'm not talking about the people being paid to talk, like the front desk, waitresses, etc. They were all friendly as well, but what impressed me most was that I had quality conversations with maintenance and cleaning staff. Honestly, in a world where most cleaning people won't or can't speak to you, this was a special place. Our cleaning lady (wish I knew her name), carried on a great conversation with us and was ove... Read more
from Naples, United States
Submitted on 21-11-2016
Do not care if you are a diamond. Poor front desk service, not educated to diamond status. One issue after another. Rooms are small and dated. Parking if you are a diamond is the same as regular parking it took me 2 days to find that out from a co worker. The AC in one room had the front off and I was changed rooms 4 times because of promises and issues.
from Fort Myers, United States
Submitted on 21-11-2016
The Hilton is a great place to enjoy a football weekend. We've loved the location for many years because of walking distance to the stadium and Market Square. We love Tupelo Honey for breakfast, shopping at Urban Outfitters and the farmers market on Saturday. Hotel has great restaurants and bars in addition to views of the stadium. Best place to stay in Knoxville.
from Atlanta, Georgia
Submitted on 22-11-2016
If you're planning to travel to Knoxville for a game or to visit the UT campus, you cannot find a better hotel than this one! Great amenities, fantastic location - you can walk to campus. The beds are also sublime - it's hard to leave the comforts!
from Indianapolis, Indiana
Submitted on 24-11-2016
Great location that accepts pets, the in room dining was excellent good service friendly staff very convenient to Interstate. Love the digital key and ability to select your floor and room in advance will stay again!
from virginia
Submitted on 24-11-2016
Poor front desk service. Not friendly, no greeting, no eye contact, i had to ask about location of elevator, breakfast was like pulling teeth to get any hotel info from the desk clerk. We did self parking for a few dollars less than valet, the folks checking in ahead of us seemed to be having some valet problems. Poor signage in parking garage to walk back to hotel lobby. Garage does not connect as it is not owned by the hotel. You have to walk out and around to get to the lobby. R... Read more
Submitted on 25-11-2016
Pro's = The hotel staff was friendly. Rooms were cleaned early in the day. Bartender at hotel bar was friendly and outgoing but not to the point of being an annoyance. Location was fantastic and close to Market Square, Gay Street and university. Con's = Walls are very thin. You can hear every word of conversations next to you. Dogs barking down the hall. TV stations in rooms across the hall. Bathrooms extremely small and hard to get in and out of shower without bumping into the toilet. Food... Read more
from Lynchburg, Virginia
Submitted on 25-11-2016
The hotel was located as described the service was just poor, after arriving it was unclear as to where the entry was located we came upon the garage they took our car after telling them that the college compt our parking he said its ok ma am I can still pARK IT FOR YOU. front desk lady embarrassed me and said Oh that was Valet Parking you have to pay 18.00
from Nashville, Tennessee
Submitted on 26-11-2016
Nice hotel in a location which was convenient to the downtown area and restaurants. I enjoyed the ambience and the staff was kind and courteous. The hotel's parking was shared with a public lot which was a little confusing.
Submitted on 28-11-2016
I booked this as a family trip for the Thanksgiving holiday. The staff was first rate all the way. Courteous, friendly, and helpful. The location of the hotel is convenient to everything in downtown Knoxville. The breakfast service was super!! Really had a great time.
from Cherokee, United States
Submitted on 06-12-2016
I enjoyed my stay at the Hilton in Knoxville, TN. It is a beautiful city and the Hilton is a great place to stay - close to shopping, restaurants and entertainment. Check-in is fast! Check-out was easy with my receipt emailed to my office, and my car was retrieved promptly by valet parking. I had a great experience.