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Hilton Garden Inn Knoxville/UniversityGreat service on most levels
Submitted on 01-15-2017
The hotel is very nice and the location was terrific for our activities on the UT campus. The valet team was terrific, always smiling and ready to assist....Chris was terrific! They provided a shuttle service to/from the aquatic center and made the day's much easier on everyone! The front desk teams were, for the most part, also very good and welcoming. Only during checkout did I feel the gentleman was less than happy to be there. All others were ready with a smile and a hello at each in...
The hotel is very nice and the location was terrific for our activities on the UT campus. The valet team was terrific, always smiling and ready to assist....Chris was terrific! They provided a shuttle service to/from the aquatic center and made the day's much easier on everyone! The front desk teams were, for the most part, also very good and welcoming. Only during checkout did I feel the gentleman was less than happy to be there. All others were ready with a smile and a hello at each interaction. The best of the best at this hotel was the restaurant and bar team. Ariel and Shea were on top of their game the entire weekend and gracious and helpful at every turn. They were great, even with the added pressure of a big group, never wavering from their pleasant attitude and smiles!
Now, for the only negative experience...housekeeping. We had asked for regular coffee and 4 towels on the housekeeping note (with tip) and neither request was granted. He/She did not change the sheets and didn't wipe down the counters/surfaces. If we had been staying longer, I would have made an issue.
Overall, good location, great people, high on service. We will be back!
Hilton Garden Inn Knoxville/UniversityAnother visit. Another great visit.
from Louisville, Kentucky
Submitted on 01-14-2017
Thanks Kelvin for another year of making fantastic omelets for my family.
Love being able to hang out in the bar after a long day of swim meets and receive a amazing service and quality food.
Our room was ready right when we arrived. The staff was so kind to remember us from our previous stay. Shuttle service was efficient and prompt. Valet worked very hard to keep everyone moving in such a tight space.
Look forward to returning this time next year!
Hilton Garden Inn Knoxville/UniversityFriendly
from Belfast, Tennessee
Submitted on 01-14-2017
Highly recommend using the shuttle service. Shawn Bowman was knowledgeable of the area. Very polite. Dropped us off and picked us up within 5 min of calling. Very nice service to have when in an area you don't know.
Hilton Garden Inn Knoxville/UniversityExcellent sta, the staff was super friendly
Submitted on 01-11-2017
The Hotel was very nice and clean. The staff from the front desk, cleaning, maintenance and valet service were top notch. Everyone was very friendly and helpful. Chris from the valet service was fantastic. He even went out of his way to retrieve items we forgot in the car.
Hilton Garden Inn Knoxville/UniversityGreat staff
Submitted on 01-10-2017
Nice, clean hotel ideally located near the University of Tennessee. The staff is exceptionally friendly and helpful. It was nice to be able to walk to restaurants and bookstores. The neighborhood is very cool. The check-in clerk even remembered speaking to me when I called to make my reservation.
Hilton Garden Inn Knoxville/UniversityThank you for a comfortable stay!
from Boston, Massachusetts
Submitted on 01-09-2017
Thank you so much to all of the staff during my recent stay at the Hilton Garden Inn. In particular, Chad Beanblossom at the check-in desk was terrific! I arrived after a long drive from Nashville due to the cold and snow! Chad was extremely gracious, friendly and helpful.
Hilton Garden Inn Knoxville/UniversityBusiness travel
from United States
Submitted on 01-09-2017
The staff is always friendly. The rooms are always clean. some of the better prepared food that i find on the road. Large, clean workout facility so no excuses for not working out. All at a competitive rate. Very rough to beat if you're staying in Knoxville.
Hilton Garden Inn Knoxville/UniversityLoved the room and staff
from Wells, ME
Submitted on 01-04-2017
We really liked this hotel. It was close to campus, everything within walking distance. The guys at the door were terrific. Always asking to help. Front desk staff was very friendly and helpful. We would definitely stay here again!
Hilton Garden Inn Knoxville/UniversityNice place to stay, convenient
from Nashville, Tennessee
Submitted on 12-01-2016
We've stayed here the past couple of years during trips to UTCVM for CE meetings and it's always worked out great. It's within walking distance to the school and to lots of restaurants and bars so once you park the car it's easy to get around without it. But if you need the car at any point during the stay they'll run and grab it for you quickly.
Hilton Garden Inn Knoxville/UniversityServed its purpose
Submitted on 11-30-2016
We stayed here because of the its location to UTK campus while visiting our son. The staff was very friendly and helpful. The rooms were ok, could have been a little cleaner and parking is a problem. Also, due to the road construction it was very difficult to get around.