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Fairfield Inn & Suites Knoxville West

Knoxville, TN, US (TYS)

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Based on 131 reviews
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Fairfield Inn & Suites Knoxville West
11763 Snyder Rd, Knoxville, TN US 37932

Based on 131 reviews
Submitted on 08-05-2016
Staff makes the stay extra special. The front desk staff is so professional, friendly, caring and helpful. Check-in and out was a breeze. Contemporary styling, clean room and great breakfast. Location is ideal to restaurants and retail.
from Melbourne Beach, Florida
Submitted on 18-05-2016
Newer property, very clean with a very friendly staff especially at the front desk. Excellent room and value and a good location. They accommodated my request for room location and extra pillows cheerfully.
from Herndon, Virginia
Submitted on 21-05-2016
Easy check-in and check-out; very friendly staff, who provided good recommendations for dinner; wifi was excellent; comfortable bed; good spread for breakfast - hot and cold; overall, an excellent stay!
from Southport
Submitted on 23-05-2016
We were very pleased with this hotel. Stayed here a few years ago and some of our observations have been corrected. One problem with hotels in Knoxville is their location next to a heavily traveled road (I-40, I-75, and I-81). This hotel is set back by a block and the rooms on the backside of the building (north) are exceedingly quiet. The rooms are well maintained and clean, have walk-in showers with the controls outside of the water deluge next to the entry. The beds are very comfortable an... Read more
Submitted on 29-05-2016
We arrived on our anniversary. My husband arranged for flowers to be delivered as a surprise. Johnna, the person who checked us in, was extremely friendly and excited by the fact that I was being surprised by the flowers. When I told her that I knew about the surprise, she was a bit upset! As we were checking out the next day, she came to the desk and remembered my name and was so pleasant and nice! She was the only staff that we really came in contact with, but she was so nice that I wante... Read more
from Irvine, CA
Submitted on 10-06-2016
I stayed here with my family in June, 2016 while visiting the Gentle Barn which is nearby. The facility is clean and modern. The room was spacious and the HVAC not terribly noisy (as is often the case at such properties). The reception staff were particularly pleasant and helpful. On the negative side, we were at breakfast about 9 AM on Saturday morning and put up the "do not disturb" sign. We returned and then left the property at about 10:45 (removing the do not disturb sign), while housekeepi... Read more
Submitted on 22-06-2016
This is an excellent hotel, a have stayed here countless times this year and keep coming back. Their primary attribute is their very friendly and helpful staff. Always ready to assist night or day. The facility is roomy, clean, and well cared for. Like any hotel they have challenges come up but unlike a lot of others they are able to overcome them quickly and to the customers delight.
from Franklin, Tennessee
Submitted on 25-06-2016
I often travel to or through this area and I've stayed here twice for business. Very clean facility and the entire staff is excellent. Rooms and property are very clean, has very good amenities and the staff is very courteous and helpful - everyone was just happy to help in whatever way they could. Everything that would make you want to come back, was here... and I'll be back, whether on business or as a stop over for vacation. Highly recommended.
from Atlanta, Georgia
Submitted on 28-06-2016
Stayed one night as we traveled through Tennessee and found our night clerk a smiling, helpful man who welcomed us to the hotel. He gave some local information and gave site information about the pool, workout room, and breakfast. Nice job! Room was great, new looking, nicely decorated king bed with new mattress, very clean bathroom. Good job to housekeeping crew! After good night's sleep went down for breakfast. Little slim on the selections with only one person working - slow to refill each st... Read more
Submitted on 03-07-2016
Newer or remodeled. Different style rooms. Liked it a bunch. The folks here were great and the room was clean and very comfortable. The place was really booked up. Breakfast was a bit overloaded. But,. They did an all hands on deck effort and really brought it back under control. Well done.
Submitted on 23-07-2016
First of all they offered a military discount. The room was spacious and the bed was soooo comfortable. The walk-in shower was amazing and spacious. The only cons I have with the hotel is the highway robbery all of these chains are doing with their drinks. No drink machines, you have to buy drinks at the desk and they are $2.50 each. Ridiculous! The only other issue I had was the lack of blackout curtains. Seriously though, other than those two relatively small items, our stay, the room, ... Read more