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Fairfield Inn & Suites Knoxville West

Knoxville, TN, US (TYS)

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Based on 156 reviews
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Fairfield Inn & Suites Knoxville West
11763 Snyder Rd, Knoxville, TN US 37932

Based on 156 reviews
Submitted on 08-05-2016
Staff makes the stay extra special. The front desk staff is so professional, friendly, caring and helpful. Check-in and out was a breeze. Contemporary styling, clean room and great breakfast. Location is ideal to restaurants and retail.
from Melbourne Beach, Florida
Submitted on 18-05-2016
Newer property, very clean with a very friendly staff especially at the front desk. Excellent room and value and a good location. They accommodated my request for room location and extra pillows cheerfully.
from Herndon, Virginia
Submitted on 21-05-2016
Easy check-in and check-out; very friendly staff, who provided good recommendations for dinner; wifi was excellent; comfortable bed; good spread for breakfast - hot and cold; overall, an excellent stay!
from Southport
Submitted on 23-05-2016
We were very pleased with this hotel. Stayed here a few years ago and some of our observations have been corrected. One problem with hotels in Knoxville is their location next to a heavily traveled road (I-40, I-75, and I-81). This hotel is set back by a block and the rooms on the backside of the building (north) are exceedingly quiet. The rooms are well maintained and clean, have walk-in showers with the controls outside of the water deluge next to the entry. The beds are very comfortable an... Read more
Submitted on 29-05-2016
We arrived on our anniversary. My husband arranged for flowers to be delivered as a surprise. Johnna, the person who checked us in, was extremely friendly and excited by the fact that I was being surprised by the flowers. When I told her that I knew about the surprise, she was a bit upset! As we were checking out the next day, she came to the desk and remembered my name and was so pleasant and nice! She was the only staff that we really came in contact with, but she was so nice that I wante... Read more
from Irvine, CA
Submitted on 10-06-2016
I stayed here with my family in June, 2016 while visiting the Gentle Barn which is nearby. The facility is clean and modern. The room was spacious and the HVAC not terribly noisy (as is often the case at such properties). The reception staff were particularly pleasant and helpful. On the negative side, we were at breakfast about 9 AM on Saturday morning and put up the "do not disturb" sign. We returned and then left the property at about 10:45 (removing the do not disturb sign), while housekeepi... Read more
Submitted on 22-06-2016
This is an excellent hotel, a have stayed here countless times this year and keep coming back. Their primary attribute is their very friendly and helpful staff. Always ready to assist night or day. The facility is roomy, clean, and well cared for. Like any hotel they have challenges come up but unlike a lot of others they are able to overcome them quickly and to the customers delight.
from Franklin, Tennessee
Submitted on 25-06-2016
I often travel to or through this area and I've stayed here twice for business. Very clean facility and the entire staff is excellent. Rooms and property are very clean, has very good amenities and the staff is very courteous and helpful - everyone was just happy to help in whatever way they could. Everything that would make you want to come back, was here... and I'll be back, whether on business or as a stop over for vacation. Highly recommended.
from Atlanta, Georgia
Submitted on 28-06-2016
Stayed one night as we traveled through Tennessee and found our night clerk a smiling, helpful man who welcomed us to the hotel. He gave some local information and gave site information about the pool, workout room, and breakfast. Nice job! Room was great, new looking, nicely decorated king bed with new mattress, very clean bathroom. Good job to housekeeping crew! After good night's sleep went down for breakfast. Little slim on the selections with only one person working - slow to refill each st... Read more
Submitted on 03-07-2016
Newer or remodeled. Different style rooms. Liked it a bunch. The folks here were great and the room was clean and very comfortable. The place was really booked up. Breakfast was a bit overloaded. But,. They did an all hands on deck effort and really brought it back under control. Well done.
Submitted on 23-07-2016
First of all they offered a military discount. The room was spacious and the bed was soooo comfortable. The walk-in shower was amazing and spacious. The only cons I have with the hotel is the highway robbery all of these chains are doing with their drinks. No drink machines, you have to buy drinks at the desk and they are $2.50 each. Ridiculous! The only other issue I had was the lack of blackout curtains. Seriously though, other than those two relatively small items, our stay, the room, ... Read more
from Oak Hill
Submitted on 27-07-2016
Very friendly staff, room was quiet..super clean ..if you like coffee they had Keurig coffe..beds were very comfortable. My rest very well needed. Breakfast was excellent too. Indoor pool and a fitness center to relieve stress.Conveniently located right off the exit on I-40 exit 373 just north of the interstate west side of Knoxville Tennessee.
from Kansas City
Submitted on 28-07-2016
Friendly staff. Small but clean and modern room. Comfy beds. Plenty of electrical outlets. Conveniently located right off the highway. Plenty of parking spaces. Decent free breakfast. Would stay here again.
Submitted on 29-07-2016
This hotel looks and feels brand new! The room is outstanding, and the pictures do not do it justice. I was stunned to have two, nice TVs in a room that was under $90 on a Friday night. The hotel is located across the interstate from all the eating and shopping you could ever want. The breakfast was good but packed. There was still plenty of seating even with 25-30 people at 9 AM. The only negative would be the entrance and exit. It is confusing the first time, but after that it is easy.
from Federal Way, United States
Submitted on 29-07-2016
We arrived after a difficult day and were checked in with friendly efficiency. Julie got us oriented quickly, made suggestions for places to eat, and offered her assistance with anything else we might need, all in under two minutes to get our keys and head towards our room.
Submitted on 01-08-2016
Booked hotel for a night on the road during an unexpected road trip across country for a funeral. Check in was wonderful and the lady at the desk was so kind and cheerful. Got to our room and found a few things... Make sure you do the following as soon as you get to your room: Check window (I found ours wide open behind the curtain) Check bedside table (Ours was covered in something very sticky- I used a wet wash cloth and kleenex to wash it off) Check Shower!!!! ( After a long 12 hour day of dr... Read more
from Belleair Bluffs, Florida
Submitted on 01-08-2016
Spent this past weekend at this hotel. Very impressive.Clean, modern, light and airy. Spacious and very comfortable bed. Just one minor detail,low pressure shower, but large, walk-in, which was an added bonus. Shopping and restaurants closeby. Short drive.
Submitted on 03-08-2016
We stayed for one night while passing through from Arkansas to Virginia. We slept so well that we missed breakfast. We were given a later check out so our boys could swim. They loved it! The beds were comfy. The room was clean. We are definitely Marriott fans!
Submitted on 06-08-2016
Staff is very friendly, very helpful.. Since we were in town for a funeral they let us check in early, all the staff speak as you walk in the door I just love great customer service..... I would definitely stay again
from DC Metro
Submitted on 12-08-2016
Stopped here on a road trip, couldn't believe how good the place looking in photos and the price was more than right. Everything was as promised: nice staff, shiny new facility, clean modern rooms, decent breakfast. Far and away the nicest Fairfield we've ever stayed in, much less seen. Front desk said they were 3 years old. Rooms are like the little brother of the Springhill Suites brand.
from Dexter, Missouri
Submitted on 13-08-2016
It has been a while since we stayed at a Fairfield Inn. This property was clean and nice. Parking was safe and breakfast was good. We were surprised how fresh the place felt. It seems the staff takes care of the facility. Front counter staff was friendly.
from Washington DC, District of Columbia
Submitted on 14-08-2016
After a long day driving across TN we arrived late at night to a hospitable welcome, Our room was spacious and comfortable with no detectable noise from the nearby interstate. All of the staff we encountered where friendly and helpful. If you are in transit and looking for a clean, comfortable, secure place to stay...this is it.
Submitted on 14-08-2016
This hotel definitely lives up to Marriott standards. Not only is it gorgeous but very clean and smells delightful. The staff was excellent! They went above and beyond to assist me in anything I needed. Breakfast was delicious and filled the adults up as well as the kids. Just a beautiful hotel. The only thing that I wasn't fond of was the size of the pool, it's pretty small for such a large hotel. But they turned music on for my family when they were in there which I thought was a nice added t... Read more
Submitted on 20-08-2016
We stayed at this hotel for a weekend wedding!! Excellent staff! Very helpful! Clean rooms! Breakfast was just the right amount of options!! Would recommend this hotel to anyone having to stay here!! There were lots of shopping options in the area and great restaurants!!
from Texas
Submitted on 26-08-2016
Marriott rarely disappoints. As usual, this property was perfect for us weary travelers: very comfy beds, great TV, attractive room layout and furnishings, and a very clean, bright bathroom. It's located near a large shopping district if you have the time and inclination to go out for dinner and cruising. Access is easy on and off a major freeway. This was a Rewards room for us, so I can't speak to the pricing.
from Alexandria, Virginia
Submitted on 02-09-2016
We've now stayed at this location twice while visiting family. Both times we were very pleased with the room and the hotel. The staff are very friendly and professional, especially the front desk staff and the maintenance manager. We opted for the larger studio room on this visit and liked the extra seating it provided and the price difference was negligible. The breakfast is ok and typical for most places. The coffee is available all day and pretty good. We have not tried out the pool but... Read more
Submitted on 05-09-2016
I have to say from the moment we walked it we were very happy. The front desk staff were friendly and accomodating to all our needs. Our room was spacious and clean and the bed was comfortable. The breakfast in the morning was nice as well. Gym was small but clean and the pool was nice too. I'd stay here again in a heartbeat!
from Brooklyn, New York
Submitted on 06-09-2016
Great Hotel! We enjoyed the rooms very much, the design & layout gave it a feel of two rooms (bedroom & living room), the high ceilings added a feeling of spaciousness, super comfy beds, modern lighted shower and great staff! Would love to stay here again (:
from Nashville, Tennessee
Submitted on 16-10-2016
Clean hotel friendly staff convenient access ! Very accommodating and most important they love our Tennessee Volunteers ! Nice size bathroom and super comfortable beds - very crisp feel. Great parking and lots of restaurants nearby!
Submitted on 23-10-2016
Stayed here to be closer to wedding for my daughter. The staff was friendly and helpful. Larry who checked us in was was nice and friendly. The rooms where clean and spacious. Will definitely use this hotel again.
from Cleveland, Tennessee
Submitted on 27-10-2016
From the moment we checked in to leaving the next day the entire staff we encountered was excellent. The room was clean and spacious and breakfast was wonderful loved the mini waffles. I would recommend this property to all.
from Chattanooga, Tennessee
Submitted on 29-10-2016
Because of our work, we regularly stay here in a King Suite. Staff is always friendly, and hotel is clean! One of the first things we notice every time is that the lobby always smells fresh. We highly recommend Fairfield!
Submitted on 11-11-2016
It was so refreshing to have a shower head that was higher than 6 feet! Breakfast was very nice as well. Two choices of eggs and real bacon and sausage. It would be nice to have a milder roast of coffee. Hotel was very clean and fresh. Would definitely recommend and stay again.
from Jeffersonville, Indiana
Submitted on 22-11-2016
Really nice hotel west of Knoxville but close enough to the city to not be inconvenient. The lobby had a big meeting area and they sold beers and soda at the desk. The rooms were larger than most hotel rooms and had two televisions. The couch pulled out also to make an additional bed. All the furnishings were new. There was free breakfast in the lobby and the staff was extremely friendly.
Submitted on 23-11-2016
The nicest Fairfield I have ever stayed in. Everything was clean and appeared brand new even though the night manager informed me the hotel was 3 or 4 years old. The staff was very friendly and helpful. I would recommend this hotel for an overnight stay.
from Detroit, Michigan
Submitted on 29-11-2016
Wow! What a nice hotel! I made the reservation while traveling on the road. Jason checked us in, asking questions to get us the right room for our needs. Everything was perfect, or close to it. The room was spacious and clean with crisp bedding. The bathroom was huge! Breakfast in the morning was hot and plentiful. The breakfast area is bigger than other Fairfields that I've stayed at. Even my husband commented on what a nice place this was, and all he requires is a bed and something to eat in t... Read more