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Country Cascades - Pigeon Forge

Knoxville, TN, US (TYS)

Hotel + Flight from
Based on 1029 reviews
This hotel is within close proximity of Memories Theatre and Country Tonite Theatre.
Room & Rates
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Country Cascades - Pigeon Forge
204 Sharon Dr, Pigeon Forge, TN US 37863

Make yourself at home in one of the 138 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and microwaves, as well as phones with free local calls.

Why Stay Here?

  • Free Breakfast Daily
  • Free Wi-Fi
  • Free Local Calls

Guest Services and Amenities
Dont miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features include complimentary wireless Internet access, a fireplace in the lobby, and a picnic area. Featured amenities include a computer station, laundry facilities, and a library. Planning an event in Pigeon Forge? This hotel has 2736 square feet (246 square meters) of space consisting of conference space and meeting rooms. A complimentary continental breakfast is served daily.

Based on 1029 reviews
from Jasper, Alabama
Submitted on 06-06-2016
very good amenities removed one block from the main strip and in the middle of just about everything, staff friendly helpful and polite excellent breakfast indoor and outdoor pool well maintained and furnished they wont treat you like a towel thief
from Saint Mary's City, Maryland
Submitted on 06-06-2016
Staying at Country Cascades was the best place We have stayed in 2016. The room was Clean and comfortable. Beds were mad timely bathroom was cleaned with adequate amount of towels. Overall the hotel and the staff exceeded my expectations.
from Pioneer, Tennessee
Submitted on 06-06-2016
We had carpet beetles in our room. We are clean people and throughly checked for bed bugs and other reviews. They let us switch rooms but they acted like it wasn't a big deal! We won't stay there again.
from Joanna, South Carolina
Submitted on 06-06-2016
Everything was excellent from the staff to the room. Would highly recomend.Only thing i didnt like was the heavy traffic.If you don't mind high traffic this is diffently the place for your family or couple
from Nashville, Tennessee
Submitted on 06-06-2016
We would definitely stay here again. The customer service was outstanding. Everyone went out of their way to make our stay wonderful. Conveniently located, great breakfast, and clean rooms. Front desk staff - excellent!
from Birmingham, Alabama
Submitted on 08-06-2016
We stay at this hotel for three nights and thoroughly enjoyed our time here. The hotel was dated and needs some upgrading nut the managers and staff were soo pleasant that we loved it! They are starting an upgrade soon. managers said they are getting new mattresses and adding on to the hotel. Once they complete these upgrades the hotel will be awesome! Breakfast was normal stuff. They do have coffee and cookies, herbal tea and lemonade all the time that you can get anytime. They have an ind... Read more
from Calhoun, Georgia
Submitted on 09-06-2016
The Room was Clean. The Pools and Hot Tub were clean and accessable. The Breakfast was always well prepared and the Food was Good. The employees were always available to answer any questions. The Service Desk was helpful with any questions I might have.
from Troy, Illinois
Submitted on 10-06-2016
We were satisfied with our choice to stay at country cascades. Very convenient to shopping, entertainment, and food. The pool area inside and out is also very nice. Staff was very helpful, my son left his wallet and it was mailed back to us with everything in it. Would stay here again.
from Gray Court, South Carolina
Submitted on 10-06-2016
The hotel was very clean and our room was clean. The front desk staff was super friendly. I'd recommend this hotel to family and friends. The pools were clean just a Lil cold. But can't control the weather. The breakfast was good as well.
from Newton, NC
Submitted on 10-06-2016
Room was clean and staff was very friendly and helpful. This was our second stay with them and would return. Good location for everything we did. Would highly recommend this hotel to any looking for a place to stay.
from Holly
Submitted on 27-06-2016
This is a great family place that is close to attractions, fun pools/bounce pad, has a great staff and wonderful breakfast. We did have some trouble with housekeeping, or lack of. There were days we would need to ask for towels, coffee and toiletries and have to empty our own trash.
Submitted on 28-06-2016
This is a great place for family and kids.staff was excellent,service was great the best breakfast off the hook not just juice a full breakfast.if you needed anything all you had to do was ask.within walking distant of everything.
from Gray, Tennessee
Submitted on 28-06-2016
Had no problems would stay here again.Great place to stay.Pool was clean and so was hot tub. Both inside and outside pools great. Friendly staff very helpful. Always ready to help whether your coming or going
from Powder Springs, Georgia
Submitted on 28-06-2016
The hotel staff was very nice and helpful. The beds were very comfortable and the room was very clean. The swimming pools were kept up and clean and it was a nice touch to have towels at the pool area for you to use. I would definitely stay here again.
from Fayetteville, Tennessee
Submitted on 28-06-2016
This was a nice facility. The employees were exceptionally nice and went above and beyond to help us. Rooms were average but clean. We didn't use the pools so as can't speak for those but others used the pools and they were occupied the entire time we were at Country Cascades.
Submitted on 03-07-2016
I loved this hotel!! That staff was amazing !! The rooms were VERY clean. Paula in the breakfast room was awesome !! She always checked on us to make sure we had everything we needed. I will definitely stay here again !!
Submitted on 04-07-2016
We stayed 2 nights here and we werent disappointed. Clean room, clean bedding, comfortable bed, fridge, microwave, iron board, and coffee maker in the room. Great staff, great breakfast with lots of options. Pool and hot tub "spa". Only "bad" thing was there's only 2 elevators and you may be waiting a while, but you can use the stairs (and it was 4th of July weekend. It was busy)
from Kingsport, Tennessee
Submitted on 05-07-2016
We loved our room and the bedroom being behind another set of closed door. the morning breakfast was great, with anything you would want on the breakfast bar. the employees were very thoughtful and ask us if there was anything else that we needed, many times. Thank You for a very clean room and great service. THE SNOWDENS.
from Panama City, Florida
Submitted on 05-07-2016
The room we had upon arrival was a bit cramped for four but it would have been excellent for a couple with the jacuzzi unfortunately not for us I asked the manager for a room that had a little more space so we wasn't so cramped and without hesitation he accomated us. Our stay was great we will definitely be back due to the kind staff and generosity. As well as the nice comfortable quiet rooms. Thank you ???
Submitted on 06-07-2016
My family and I stayed in the Penthouse at Country Cascades and had a wonderful time! Paula, a server in the breakfast lounge was so sweet and kind as she continued to find places for guests to sit as well as taking plates when guests were finished. The help desk was amazing and the staff as a whole were super! I will definitely go and stay again!
from Clarksville
Submitted on 07-07-2016
Country Cascades was one of best places we ever stayed. Very nice check-in staff, room was clean, and was ready when we checked in. The Breakfest that was offered, was more than I expected. It was located within walking distance of great places to eat, and places to go with the family to enjoy.
from Knoxville, Tennessee
Submitted on 08-07-2016
The hotel as a whole is pretty awesome. Indoor and outdoor pool and Jacuzzi. Our 8 year old loved the Jumparoo. The continental breakfast was beyond exceptional and the staff, not an unfriendly one among them!! Would we stay there again? Absolutely!!
from Athens, Greece
Submitted on 11-07-2016
My family and I booked a package deal to see the Hatfield and McCoy show (which we all reaaallllly enjoyed). Four of us were in the room and we asked for more towels. Shawnda came with them, with a smile - and with some taffy! - within minutes. The staff were friendly and helpful Overall, while not the fanciest place in the world, the staff made us feel very welcome. Good job, Shawnda!
Submitted on 11-07-2016
Very clean. Friendly staff, thank you Destiny, Cierra and Jamie, yall are great at making people feel welcome. I have nothing negative to say about my stay at all. Everything was great. Breakfast is good, something for everyone from bagels to gravy and biscuit. beds are comfortable. Will stay here again. Thanks to the staff.
from Selmer, Tennessee
Submitted on 12-07-2016
rooms were tiny and very outdated. wifi sucked! all the lamps didn't work nor plug ins. the beds were hard and we had to call to even get our rooms cleaned. it also had a very smoking or musty smell so much so that we went and bought frebreeze to spray in the room even though we were in a NON smoking room.
from wawaka, United States
Submitted on 12-07-2016
Got a handicap room phone didn't work. All in all very disappointed. The people where nice. Breakfast was really good. The room was not the nicest. I wish they would of update a little bit would be nice
from Lucedale, Mississippi
Submitted on 12-07-2016
We loved the hotel and we will be back to visit next year! The kids enjoyed swimming in the indoor and outdoor pools. They can't wait to see the renovations that will be done by the year 2017. Thanks for making our stay enjoyable!
from Pigeon Forge, Tennessee
Submitted on 14-07-2016
The staff was super helpful and friendly and always had a smile on their faces. Also, the rooms were clean and well maintained and the full free breakfast was a definite bonus. This was an overall super value!
from Munford
Submitted on 15-07-2016
We were next to the ice machine. Our 1st thought was, "Oh, NO!" But we didn't hear a thing! The 1st room we were given was supposed to be non smoking, but someone has obviously ignored that rule! We were moved immediately to another room. The furniture & decor was a little dated, but clean & comfortable.
from Decatur, Alabama
Submitted on 15-07-2016
The thing I liked most about this hotel was the location. We were close to everything we needed from attractions, shows to eating establishments. The staff was friendly and extremely helpful. The room was sufficient. The cleanliness of the room needed work. However, I was told the hotel is in transition. Breakfast was wonderful.
Submitted on 16-07-2016
Rooms as expected with fridge, good shower. Beds very comfortable Breakfast better than most with fruit and visits and gravy. Staff friendly Internet BAD - could never get it to work. Talked to staff about it and they are aware it is bad and have been trying to fix problem.
from Pineville, North Carolina
Submitted on 16-07-2016
Not friendly ,food was terrible at breakfast .Powdered eggs, sausage looked as if it had been steamed cooked ,Not much sitting area . Crowded areas everywhere .Hotel lobby very hot. Had trouble with hotel room key and desk kept saying it worked when it would not and they refused to supply new key .Furniture was old and sank down when one would sit on it. Hotel had an old smell to it. Room was never cleaned the days I was there
from Cave City, Kentucky
Submitted on 18-07-2016
We could not have asked for better treatment! The customer service was UNBELIEVABLE! The rooms were a little small, but they were nice and clean and we really enjoyed our stay! We loved the indoor pool and hot tub. Everyone was so friendly. We got married at a chapel there the second day of our stay and spent that night in the honeymoon suite and it was beyond our expectations! We definitely plan on staying here again the next time we visit Pigeon Forge!!!
from Slidell, Louisiana
Submitted on 18-07-2016
The staff was friendly and very helpful. They offered suggestions on things to see and gave us discount coupons for many of the local attractions and restaurants. The room was clean, comfortable and roomy. Bathroom was clean, but there were hairs on the floor, which always bothers me. The indoor pool was great for the kids, but the smell of chlorine is the first thing that hits you when you enter the front door. Housekeeping was on top of things all five days we stayed. This is an older property... Read more
from Decatur, Alabama
Submitted on 18-07-2016
We stayed with Country Cascades and enjoyed everything about it. The front desk were very attentive and nice at check in and we received two calls within the hour checking to see if all was fine in our room. There is coffee, lemonade and cookies in the lobby. There is an indoor pool with hot tub and an outdoor pool. There is a kangaroo jump for kids and adults, just like a bouncy house but outdoors. The rooms are spacious and clean with microwave and fridges. Don't miss the plentiful breakfast. ... Read more
from Knoxville, Tennessee
Submitted on 19-07-2016
I arrived at Country Cascades on July 4th. I asked for a room with a king size bed and a large bath tub. The manager upgraded my room without charging me any additional fees and said "Happy July 4th." It was extremely nice of him. The staff was very helpful and friendly. The bed was very comfortable and I slept great. The hotel is centrally located and close to everything. The only negative was my room did not have a balcony. I especially liked the little gift I received when I checked out. I t... Read more
from Roanoke, Virginia
Submitted on 20-07-2016
This hotel was Great! Nice big indoor pool, great buffet breakfast, very clean rooms and friendly staff! We only stayed for a few days but we really enjoyed ourselves plus we were right behind a go cart and arcade place. Across the street was Margaritta Island too.
from Chicago, Illinois
Submitted on 20-07-2016
Staff was friendly and helpful. Room was clean, comfortable, and quiet. Pigeon Forge is tourism on steroids, but it's close to the Smoky Mountains. Plenty of dining establishments and things to do if you're not exploring creation. Received significant savings using their website.
from Portland, Tennessee
Submitted on 22-07-2016
This hotel is clean. It has great amenities with a indoor and outdoor pool, hot tub, exercise room and bouncy house. The staff was very helpful. The hot breakfast had lots to choose from. Would definitely stay again.
from Charleston, West Virginia
Submitted on 22-07-2016
Third year and I couldnt imagine staying anywhere else. We usually travel with our daughter ( and friend) but this year spent our 19th anniversary, just the two of us. Absolutely wonderful , like always! Cant wait to see the upgrades next year . Perfect yet again.
from Buffalo Grove, Illinois
Submitted on 24-07-2016
My family stay in this hotel 6 nights with 5 others family's.This place is very nice,is quite at night.Personel is very friendly.No need to worry about breakfast in the morning because everything is there.
Submitted on 25-07-2016
The sheets were dirty, the faucet leaked onto the vanity in the bathroom and the motel is very dated. There were towels in the floor out in the hall along with small bags of garbage. Even with a Do not Disturb sign in the door and a verbal message to them the house leaning crew went in and cleaned the room. I was booked for three nights but checked out immediately. Would not recommend this motel to anyone, not even my worst enemy.
from Easley, South Carolina
Submitted on 25-07-2016
I had the job of planning our family reunion. After much searching I found the Country Cascades in Pigeon Forge, TN. We could not have been better served. Missy Grooms made all the arrangements for us and did an excellent job. Becca behind the front desk helped to straighten out the rooms for us. Even though they had two other groups, much larger than our 34, they made us feel like we were the only ones they needed to take care of. From giving us extra space to helping clean up when I drop... Read more
Submitted on 26-07-2016
The staff was extremely accommodating, starting with Missy and going all the way to housekeeping and front desk staff. We had a family reunion there and everyone worked with us to make the weekend a complete success! Construction had begun on a new water park on the property and it was unusually hot outside, but our stay was everything we had hoped it would be and more. Thank you to the great staff!
from Lexington,KY
Submitted on 03-08-2016
I stayed her on a vacation package in which the accommodations were booked for me. I would not choose to stay here again. The beds were fairly comfortable, decent water pressure, refrigerator and microwave, and a surprisingly impressive complimentary breakfast but thats the only positives. This hotel needs major renovations and updating as it seems like a timewarp back to the 90's. Cleanliness was only ok but I am not sure that it was because it wasn't cleaned well or that it was just in such a... Read more
from Walhalla, South Carolina
Submitted on 03-08-2016
Great staff! Friendly, hospitable, and welcoming. Room was clean and spacious. Continental breakfast is great (eggs, sausage, gravy, biscuits, cereal, pancakes, waffles, fresh fruit, oatmeal, and a variety of drinks (teas, coffee, juices, milk)). Only negative is that the pull out soda bed is extremely thin and feels like you're lying directly on the metal underneath and the pillows on the bed are way too soft. Great stay; just wish it was a little lower in price.
from Liberty, South Carolina
Submitted on 04-08-2016
I am in an electric wheelchair and I could get everywhere I needed to. The room was a little tight for me, but I fit comfortably. I was on the second floor, so Missy made a note of it for in case of emergency -- thank you. Everything else was plenty wide enough. I want to come back to see the finished renovations. Sound like it will be great!!
from Chicago, Illinois
Submitted on 09-08-2016
We stayed here for a 50th anniversary party Aug 5-8 and everything was great. Yes this hotel is in need of some renovations but don't let that discourage you from staying here. Our room was clean, employees were all friendly and helpful. Andrew (manager) went above and beyond to help find rooms for people displaced by problems at a different establishment. The pools were clean, plenty of towels and the breakfast was delicious. I WOULD stay here again and hope to soon!
from Grundy, Virginia
Submitted on 11-08-2016
Rooms are nice and clean. Staff is wonderful and very helpful. Breakfast was everything you could ask for and more. Pools were nice and they keep the towels by the door leading to the pools so you have easy access and can get all you need. Out by the rock waterfall is a Pokeaman Go stop. Located just right off from the main road so its quiet. We were ask if we wanted to stay on a higher up floor or lower level. Our phone messed up and was fixed in a matter of minutes. We requested extra ... Read more
from Columbus, Ohio
Submitted on 11-08-2016
Stayed here 3 nights while visiting the Pigeon Forge area. The property is showing some wear and tear and could use some renovating. That being said, it is still a pretty good place to stay. Upon check-in, the desk clerk, Heather, was very friendly and courteous. We discovered a small problem with our room and brought it to managements's attention. They responded quickly and upgraded our room to a king suite for no extra charge. The hotel is located back off the main street and is very quiet. We... Read more
from Herrin
Submitted on 13-08-2016
I have stayed at this hotel twice in the last month. The staff is friendly and helpful. There is a good variety of breakfast foods. The rooms are very clean, and if there is ANY problem, it only takes a quick call to the desk to get it taken care of.
from Griggsville, Illinois
Submitted on 13-08-2016
Stayed 3 nights in August 2016. Front desk was very nice and professional. The pools were super clean (salt water). The room was a little small but we weren't there to be in the room much. Shower was hot, the a/c cold and the beds comfortable. It appears they are constantly upgrading. Breakfast was plentiful. Close enough to the main drag to walk yet far enough off the noise was minimal.
Submitted on 15-08-2016
With the help of all the staff and especially Andrew, Misti, and Pete. our event was a night to remember. Providing us with a dinner, coolers for drinks, music and a cake was only part of the help. At the last minute we lost our cabin and had no place to go with 18 people. We already had about 50 people staying at the hotel but they were able to find us 5 more rooms . They also gave us an area where we could "hang out" and even got us a microwave to heat food in. We were there for six days a... Read more
from Pinellas Park, Florida
Submitted on 15-08-2016
The location of this hotel could not be better! It's one block off the main strip so it's quiet. Which is what we wanted after a long day in Pigeon Forge and Gatlinburg (30 min drive ish) We stayed in one the suites over 4th of July and we were able to watch fireworks from both cities without all the crazy traffic! It was amazing. The room itself was very clean, very nice and the beds were huge and comfy. Both bedrooms have their own AC unit. Yes! It is not fun trying to get your luggage up th... Read more
Submitted on 16-08-2016
Enjoyed the stay! The indoor and outdoor pool and hot tub was the main reason we stayed and it was great. The morning breakfast was a great way to start off the day and had a little bit of everything to choose from. The only problem was the fitted sheets were on the beds inside out. They did promptly change them out for us.
from Charlotte, North Carolina
Submitted on 22-08-2016
Stayed at the hotel to preview a timeshare presentation. The hotel was actually quite nice although it looks a bit outdated. The amenities good and the location was fantastic. It a couple blocks away from The Island close to nice restaurants and arcades. Our only issue with the place was that water pressure. Not sure if it was because we were in the sixth floor but that was really good-review breaker for us. The staff are all very nice though. Despite the poor water pressure, we'd probably still... Read more
Submitted on 29-08-2016
We had 200 for dinner there and it went smoothly. The staff at the hotel were accommodating and helpful at all times. I believe we booked 90-100 rooms for three nights. They even provided the breakfast earlier than normal to meet our needs. The property is located conveniently about middle of the strip and sits back one block. It's quiet, indoor and outdoor pool. I give it a thumbs up. The breakfast is provided and good. The only concern I heard from our group was that the main entrance doo... Read more
from Lecanto
Submitted on 29-08-2016
This hotel was very convenient to all venues on the main street of Pigeon Forge. The rooms were large and up to quality standards. The hotel was clean in every respect and the staff both day and night shifts were outstanding. The staff ensured that all of the needs for a group of 40 were met. I would like to give a shout out for Cierra Layman and Shawanda Jordan of the guest staff. These young women were so very outgoing and helpful during our entire stay. As for the Fatima our room attendant s... Read more
Submitted on 04-09-2016
So our family decided to come to Pigeon Forge for a first time visit, and we checked into the Country Cascades. The guys at the front desk were awesome, very knowledgeable about the area, but when we got to our room there was a smell. Perhaps a damp mildew smell, we did not opt the front desk for another room, because we tried to cover the smell with bath and body spray. The curtain over the ac did not fit the winder very well, as soon as the sun came up the light from outside flickered! Did no... Read more
from Richmond, Kentucky
Submitted on 07-09-2016
The staff was really helpful. Word to the wise - book on the third floor or higher - there are two stairways that are open from the main floor to the second floor. They put a lot of chlorine in their pool/spas & the smell from those wafts up the the second floor. Its was stifling so we had to have our room switched to a higher floor. They did so quickly without question and this was a day the entire hotel was booked. Breakfast was pretty standard. Highly recommend the place.
from Rocky Face, Georgia
Submitted on 11-09-2016
We have stayed here for years, We reserved a handicapped room in July for September 2016, while we attended the Shades of the Past Car Show, Got a conformation number, When my husband arrived Thursday they gave him a room on the 3rd floor (307) which didn't have a king size handicapped , I didn't arrive till Friday afternoon when I ask about our room she informed me there were no more rooms. So unless you want to over pay, smell mildew carpet (?). Our bill was $563.37 for 3 nights, which we rese... Read more
from Rome, Georgia
Submitted on 14-09-2016
We have stayed here many times. Becca and Rachel are always helpful. They do all they can to be sure our stay is great. Rooms are always clean and well kept. Can't wait to see the new changes in 2017.
from Hartselle, Alabama
Submitted on 16-09-2016
We stayed during a car show event. It was very convenient to shopping, the strip, Publix, and restaurants. The lobby was a nice place to meet with friends. Our room was nice and clean. It was good to have internet access. The staff was always friendly and available. An extra nice touch was the coffee/lemonade and cookies!
from Crestline, California
Submitted on 19-09-2016
Hotel employees very friendly and our room was clean and comfortable. It is only a few minutes from Dollywood and other attractions in the area. They have an indoor pool and an outdoor pool. Breakfast is available from 7am to 10am. Food was average hotel food. The price was great for the area.
Submitted on 19-09-2016
Usually when I go to a hotel with friends, I am met with a very rude staff. This is especially the case with more touristy areas such as Pigeon Forge. I am so happy to say that Country Cascades made me feel at home. One of the night staff people made my stay very memorable! I believe his name was James. Will DEFINITELY be back when I am back in town!!
Submitted on 22-09-2016
We were put up here for a time share presentation, and so happy we were. The front desk people were Wonderful expecially Greg. We had a problem with our room, they change it with no problem. We decided to stay another night and Greg spoke to his manager and got us an awesome rate for the extra night. We stayed in 3 different rooms and loved them all, we would definitely stay here again in the future. I almost forgot they have a wonderful breakfast and all the staff there is Great..Tens all aroun... Read more
from Louisville, Kentucky
Submitted on 23-09-2016
Found bed bugs in our first room. We were moved to another room on same floor and found other type of bugs crawling on top of microwave and wall behind it. Bed skirts were filthy. Behind and under beds had at least a half inch of dust.
Submitted on 29-09-2016
We stay at the Country Cascade 09/25/16-09/29/16. This was our first time in Pigeon Forge, and our best visit to any place ever. Greg is a jewel, he's very knowledgeable about the area. Great hotel. Will stay again.
from North Carolina
Submitted on 08-10-2016
First walk in a smiling happy front desk. Her name Codi Worley look to enjoy her job and friendly as the rest of the staff. Very good location close to everything!!! We had a great time and enjoyed our stay.
from Omaha
Submitted on 09-10-2016
We were at the Cascades for the USS SeaCat Reunion. The staff was friendly and were very helpful in every aspect. The room was clean and comfortable. The breakfast in the morning was more than adequate....biscuits & gravy, eggs, sausage, waffles, fruit and more. Truly enjoyed our stay.
Submitted on 10-10-2016
The staff was very friendly and helpful. The coffee, lemonade, and cookies in the lobby were a nice touch. The indoor pool and jacuzzi were a good size too. The breakfast was awesome, great selection. All around it was a great place to stay. We will definitely be back. We're excited to see the new pool/play area and other additions coming in 2017.
from Atlanta, Georgia
Submitted on 10-10-2016
This hotel has a bit of age to it but was very clean and the staff was very friendly. I would definitely stay here again. The indoor pool was not being heated due to the construction of a new water park and I was told by the front desk that they plan on renovating the hotel after the water park is complete.
from Lenoir City, Tennessee
Submitted on 11-10-2016
"I was part of a large group of Corvette enthusiasts that celebrated our annual Vette Fest at this hotel. There was ample parking for this 150+ car event. Our room was comfortable and clean. The staff was very helpful, accommodating and friendly. The complimentary breakfast was far above average with eggs, sausage, biscuits/gravy, waffles, cereal, fruit, etc. Country Cascades was convenient to restaurants, shopping and and entertainment at "The Island" in Pigeon Forge. The hotel is under g... Read more
from Marietta, Georgia
Submitted on 15-10-2016
Pros: Friendly Staff, Convenient Location to sights, dining, etc. Also near the trolley stop. Cons: Website picture of the breakfast room/bedrooms were no where near what we experienced. Food Serving Tables were covered in what looked like white paper, with red skirting around. Tables to eat on were in a room with no windows or decor. Tables had again white paper on them. They were visibly soiled with crumbs and spillage from guests. No way to wipe them down with sanitizer. On these servin... Read more
Submitted on 17-10-2016
Wow, what a week we had in Pigeon Forge! We stayed 5 nights at Country Cascades. They were so nice and accommodating. The managers helped plan our week and showed up wherever we went to make sure everything was awesome for us! They even welcomed us on their sign out front and with posters around the hotel. Breakfast was great and the men serving were on top of everything and very friendly and helpful. I would definitely stay there again!
from Decatur, Illinois
Submitted on 17-10-2016
We spent four days here with a reunion. We used a community room and had breakfast there. It all worked out fine. It was a little hard to find, but finally we got used to it being tucked behind another motel. The breakfast was just fine. The people were friendly enough. The only negative was our TV went out and seemingly there was never enough time to send somebody up to see what the problem was. Oh well. I could have been more forceful. :)
from Mayville, Wisconsin
Submitted on 21-10-2016
Very disappointed in this hotel. I cancelled a reservation five days before I was suppose to arrive. Had to talk to two people to get this accomplished and was not cancelled by either, so they will not credit my card.