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Westgate Smoky Mountain Resort and Spa

Knoxville, TN, US (TYS)

This family-friendly lodge is within close proximity of Cooter`s Place and Guinness World Records Museum.
Style: Beautiful Mountain Resort
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Based on 2596 reviews
Room & Rates
One Bedroom Deluxe Two Full Beds Villa

One Bedroom Deluxe Two Full Beds Villa

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  • Two Double and One Sofa Bed
Measuring 870 square feet (78 square meters), this room opens to a balcony or patio. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a stovetop, a microwave, and a dishwasher. The jetted bathtub is a great place to wind down; the private bathroom also has complimentary toiletries. Air conditioning, a separate living room, and a queen sofa bed are among the conveniences offered.

 

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One Bedroom Deluxe King Bed Villa

One Bedroom Deluxe King Bed Villa

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  • One King Bed
    or
  • One Sleeper Sofa Bed
Measuring 780 square feet (72 square meters), this room opens to a furnished balcony or patio. Get a good night's rest with cotton linens and blackout drapes/curtains. The jetted bathtub is a great place to wind down; the private bathroom also has complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a stovetop, a microwave, and a dishwasher. Air conditioning, a separate living room, and a queen sofa bed are among the conveniences offered.

 

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One Bedroom Villa

One Bedroom Villa

BookIt.com Special Rate
  • One King and One Sofa Bed
This room measures 546 square feet (51 square meters). Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchen is stocked with a stovetop, a microwave, and a dishwasher. The private bathroom has a shower, as well as a hair dryer. Air conditioning, a separate living room, and a queen sofa bed are among the conveniences offered.

 

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Two Bedroom Villa

Two Bedroom Villa

BookIt.com Special Rate
  • One King Bed
    or
  • One Queen Bed
    or
  • Two Sleeper Sofa Beds
Measuring 1230 square feet (114 square meters), this room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a stovetop, a microwave, and a dishwasher. The jetted bathtub is a great place to wind down; the private bathroom also has a hair dryer. A sofa bed, a washer/dryer, and a separate living room are among the conveniences offered.

 

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Studio Villa

Studio Villa

BookIt.com Special Rate
  • One Queen and One Sofa Bed
This room measures 312 square feet (29 square meters). Get a good night's rest with cotton linens and blackout drapes/curtains. The private bathroom has a shower, as well as a hair dryer. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchenette is stocked with a stovetop, a microwave, and cookware/dishware. Air conditioning, a ceiling fan, and a double sofa bed are among the conveniences offered.

 

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Westgate Smoky Mountain Resort and Spa
915 Westgate Resort Road, Gatlinburg, TN US 37738

Location

With a stay at Westgate Smoky Mountain Resort and Spa in Gatlinburg (Sugarlands Visitor Center Great Smoky), you`ll be convenient to Hillbilly Golf and Ripley`s Aquarium of the Smokies. This family-friendly lodge is within close proximity of Cooter`s Place and Guinness World Records Museum.

Why Stay Here

  • Complimentary Parking
  • Water Park
  • Wi-Fi
  • Full Service Spa
  • 2 Outdoor Pools
  • Arcade/Game Room
  • Gift Shop

Resort Details

With a stay at Westgate Smoky Mountain Resort and Spa in Gatlinburg (Sugarlands Visitor Center Great Smoky), you`ll be convenient to Hillbilly Golf and Ripley`s Aquarium of the Smokies. This family-friendly lodge is within close proximity of Cooter`s Place and Guinness World Records Museum.
Experience true Mountain Healing at Serenity Spa, whether your goal is to relax and indulge your senses, combat the effects of aging, improve your fitness and wellness regime, or enhance your inner beauty. At Serenity Spa by Westgate we will help you retreat, relax, and renew! Serenity Spa offers over 50 world class spa services including facials, manicures and pedicures, body wraps, and massage treatments found nowhere else in the world. All Serenity Spa professionals are licensed and trained in the most current techniques to provide maximum benefits and results from your treatments.

Onsite recreation at Westgate Smoky Mountain Resort include the 60,000-square-foot Wild Bear Falls Water Park with eight attractions (additional fees apply), two heated outdoor pools, two hot tubs, 24-hour fitness center, playground, Serenity Spa, and an activities program designed for everyone. The recreational activities listed below are available either on site or nearby; fees may apply.

Accommodation Details

Make yourself at home in one of the 765 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and DVD players are provided for your entertainment, while wireless Internet access (surcharge) keeps you connected. Conveniences include safes and desks, and you can also request cribs/infant beds.

Restaurants, Lounges & Bars

Grab a bite to eat at the lodge`s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Meetings & Conventions

Featured amenities include a 24-hour business center, audiovisual equipment, and technology support staff. Event facilities at this lodge consist of banquet facilities and a meeting/conference room. Free parking is available onsite.

Pools & Spas

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You`re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 spa tubs, and a water park (surcharge).

Nearby

  • Hillbilly Golf
  • Sweet Fanny Adams Theatre
  • Mysterious Mansion
  • Cooter`s Place
  • Ripley`s Aquarium of the Smokies
  • Gatlinburg Sky Lift
  • Gatlinburg Space Needle and Family Fun Center
  • Gatlinburg Ziplines

IMPORTANT INFORMATION

  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 170.00 per pet, per stay
  • Pet deposit: USD 100.00 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

MANDATORY FEES AND TAXES

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

  • Resort fee: USD 9.95 per accommodation, per night
Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge)

Please Note: 

The Serenity Spa will be temporarily relocated from November 1, 2015 through January 1, 2016 due to ADA modifications to the original location. Further details are as follows:

  • Check-in for spa treatments and appointments will be located at the Bell Service Desk in the lodge.
  • Services will be performed in the temporary spa units 1103AB and 1104AB.
  • Upon completion of the check-in process at the Bell Service Desk, bell staff or a greeter will escort the guest over to the temporary units for their spa service.
  • Disruption to the guest and their spa experience should be minimal.

AMENITIES:
  • Cabin Accommodations
  • Free Parking
  • Free Wi-Fi
  • Full Service Health Spa (+)
  • Mountain View
  • Outdoor Seasonal Pool
  • Restaurant
  • Retail Stores
  • Water Park (+)
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2596 reviews
from Greater Cincinnati
Submitted on 22-05-2016
This resort is really nice, in a great location. We went on a "special offer" 3 days/2 nights we purchased. The offer included a commitment for a "90 min timeshare presentation" which ended up being 3 hours of extreme high pressure sales. If you're in the market for a timeshare, this is a nice resort in a nice area, but for us the extreme sales tactics has us out of the market for any future time share pitches/"specials".
from DongGuan, China
Submitted on 23-05-2016
Wow. This place is off the chart. Staff is ridiculously helpful and friendly, without exception. Room was large, clean, well furnished. Infinity pool, hot tub, great fitness room, mini-golf, arcade room, chess, checkers, free lemonade and popcorn in the lobby in the evenings. They did try to get us to go to a 90 minute timeshare presentation in exchange for a discount, but all we had to do was say "no". Resort is a short drive from Gatlinburg and right off the bypass directly to the park.
from
Submitted on 23-05-2016
We own two weeks at this resort and love it for being in the Smokies and close to the Cherokee National Forest with great trails and activities. The Major problems is PARKING even worst if your handicapped. They will also try to sell which is normal but some work really hard on you to get you to buy to the point your ready to get up and walk out, they put lot of pressure on you. They are still building units and not parking.
from Charlotte, North Carolina
Submitted on 25-05-2016
Came here two years ago and sat through an excruciatingly long and brutal timeshare presentation. What tactics these people use to get you to purchase!! Nevertheless I liked the location, amenities, and the cabins so I agreed to "lock-in" the rate, pay a monthly fee for a mini-vacation and come back. Hence I came back...and endured yet another 3 hour timeshare meeting. Not as brutal as the 1st time but persevered the high-pressure sales tactics...after 3hrs NOT 90 minutes!!! and 4 different off... Read more
from Arnhem, The Netherlands
Submitted on 25-05-2016
The room is nice but it's too hot to sleep. The airco works by van but it gets hotter by the minute. They didn't tell us that we need to pay for wifi. It's about 12 dollars a day, tax incl. We went to the reception to tell them we didn't want wifi anymore because we're hardly in the room, except at night, but no refund but just an apology. We've been touring 2 weeks now and wifi was always free. You also need to pay for the inside pool. The area is great and the staff very friendly. I'm du... Read more
from Auburn, Georgia, United States
Submitted on 02-06-2016
Our family just returned from our yearly vacation. This year we chose the Smokys in TN. Westagate was were we stayed. We could not be more happy with the accommodations and services. Our combine Cabin/Villa was exquisite. Comfortable, clean and the view was magnificent. We will surely use this place again. I must allert though, that their little general store is supper pricey, so when you visit make sure to bring your own groceries or drive 15 minutes to the next town.
from
Submitted on 02-06-2016
This is the second time we have stayed here. We thoroughly enjoy the indoor water park and the stay. The staff is courteous and friendly and it is very enjoyable place to stay. It is close to many attractions and has many fun things nearby. Love seeing bears here
from Canton, North Carolina
Submitted on 03-06-2016
The room was really nice but I booked on trivago and no where did it say that the water parks was an extra charge. Plus you had to pay for the Wifi. You could do a 90 minute tour and get into the water park for free plus the free wifi. We have a 4 month old and a 90 minute tour was impossible to do.
from
Submitted on 04-06-2016
The staff here was very friendly! They made us feel right at home! Cecelia Frye at Mason Jar Bar was extremely nice and friendly and oh yes she really knows how to make a good drink! This was my husband and I second time staying there but this time we stayed with the kids and they enjoyed the stay as well!! We will most definitely stay here again
from
Submitted on 05-06-2016
My family has owned a timeshare for years. The ability to own makes traveling easier. This year we decided to go to the Smokey Mountains. While there Sterling gave us the best things to do around town.
from Akron, Ohio
Submitted on 17-06-2016
Spent the week there. The staff there is amazing Lisa and Cecelia were amazing offered us many things to go tour and visit. Rooms are clean and quiet they also have 2very large swimming pools out side and a water park inside If you are looking for the great smokey mountains this is the place
from Bethlehem, Georgia
Submitted on 19-06-2016
Very nice place, great for families. The rooms are just what I like, very neat and clean. Very good food and the service is good to. The pool and water park pool is great for the kids. Had a great time with my son there.
from
Submitted on 21-06-2016
We stayed with owners this week and if I were an owner I would be highly disappointed. Breakers kicked in rooms , we notified front desk as soon as we arrived that the jacuzzi tub was running and would not cut off, they advised they knew and came to work on a couple of times while we were here finally came the third day after having no hot water in our room for two days and shut t he tub completely off and advised they couldn't fix it. Had no trash bags. Seen alot of bugs inside the room. Most s... Read more
from Covington, Indiana
Submitted on 21-06-2016
At the Mason Jar cafe Cecilia Frye was awesome! She was attentive and her drinks were outstanding. After a long day of vacation we needed to relax and this did the trick. Thank you thank you thank you The resort is very nice and all employees were very nice.
from Beckley, West Virginia
Submitted on 22-06-2016
I was there on a tour for a timeshare. The property is huge and has to so much to offer. During our meeting with sales, a wonderful and funny young make came up and occupied my children. I believe his name tag said BJ. He colored and did a magic card trick and he was so courteous and kind. My kids gave him a big hug when we left. He is awesome!!! Such a wonderful young man.
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