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River Terrace Resort and Convention Center

Knoxville, TN, US (TYS)

Hotel + Flight from
Based on 812 reviews
This resort provides all the comforts of home after a busy day of sightseeing in downtown Gatlinburg.
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River Terrace Resort and Convention Center
240 River Road, Gatlinburg, TN US 37738

With this resort`s ideal location and variety of on-site amenities, River Terrace Resort and Convention Center boasts the perfect retreat for a Smoky Mountain getaway!

Property Amenities Include:

  • Free Parking
  • Two Heated Outdoor Swimming Pools - Seasonal
  • Trolley Stop
  • Interior Corridors
  • Lounge/ Bar
  • Wedding Services ($)
  • Business Center and Services
  • Tickets/Tours Assistance

Accommodations at the River Terrace Resort and Convention Center include spacious guest rooms with a private balcony with majestic views of the beautiful Great Smoky Mountains or the scenic Little Pigeon River.

Guest Room Amenities Include:

  • Free Local Calls
  • Microwave
  • Mini-Fridge
  • Telephone with Voice Mail
  • Coffee/Tea Maker
  • Cable Television

The River Terrace Resort and Convention Center provides the perfect base to explore area attractions such as the Great Smoky Mountains National Park, Ripley`s Aquarium of the Smokies and Dollywood theme park.


  • Gatlin-Burger Grill - A landmark for more than 30 years, featuring great dining in a casual atmosphere.
  • Duck Blind Lounge - Relax in this comfortable lounge and enjoy your favorite beverage while watching a game on multiple televisions, or play a game of darts or pool.

  • 24-Hour Front Desk
  • Attraction Tickets Available (+)
  • Audio/Visual Equipment (+)
  • Ballroom
  • Banquet Facility
  • Business Center
  • Concierge Desk
  • Conference Rooms
  • Elevator / Lift
  • Event Catering
  • Express Check-Out
  • Fireplace in Lobby
  • Fitness Facility
  • Free Parking
  • Lounge/Bar
  • Non-Smoking Property
  • Outdoor Pool
  • Picnic Area
  • Restaurant
  • Security Guard
  • Wedding Services (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 812 reviews
from Cincinnati, Ohio
Submitted on 01-19-2017
We really enjoyed our stay the only issue was the parking. We were in the 2nd building and unfortunately parking is very tight and was very hard to get into your parking spot and then be able to get out of your car.
from Norwalk, CT
Submitted on 01-11-2017
The River Terrace is a very large hotel a block away from the craziness of Gatlinburg. It has a restaurant, which we did not eat at. There is a laundry, which is good if you are traveling and need to wash clothing. The town itself is very honky tonk. Candy, souvenirs, barbecue places - typical tourist area outside Great Smoky Mountain National Park
from Kennesaw, Georgia
Submitted on 01-04-2017
We booked through, I called two days later to confirm with the hotel that they had our reservations for 4 nights New Year, they said yes and that they also had my parents reservation. After driving all day to get there room was gone and only king available, they suggested putting our teenager on the floor on a pallet or if we brought an air-mattress she could use that. We had to drive back home, because everything was booked.
from Florida Panhandle, Florida
Submitted on 01-04-2017
These people lie, give poor customer service, and basically ruined our stay in Gatlinburg on what was our final trip in our lifetime due to health issues. I made reservations for THREE rooms nearly 3 months in advance. Our room had a nasty looking tub (stained gray/black), the toilet ran constantly, we could not control the heat, and the tub would not drain...nasty! We could only get ice by getting in our car and driving to the office, as our room was at the further most point on the property... Read more
from Marion, Ohio
Submitted on 01-01-2017
We booked a trip for New Years and decided to stay here not really for sure what to expect! I had read some good and bad reviews but always try to keep an open mind for myself! The good parts, it's very close to everything so you don't have to worry about parking and traffic. You can walk to everything! The rooms were pleasantly clean with a mini fridge, microwave, coffee, desk and chairs! The bathroom had clean towels and wash rags with shampoo, conditioner, lotion, etc and house keepin... Read more
Submitted on 12-26-2016
For the near destruction it almost suffered they did a good job getting the smell out of rooms. Kept our reservations though fire was two weeks prior. Rooms were very clean and free of odor though fire came right up to building we were in. Property is a bit dated, lots of details lacking. Not a 5 star resort though lobby area you would think it would be better quality rooms. Good location only a block from main strip. Wifi did not work where we were.
Submitted on 12-02-2016
This is an older hotel but relaxing. After all, with everything right there on main street for shopping etc..It is a lot to see and do. Free music and a variety of restaurants of your choice. You will not be in your room much any way. There is a restaurant on the property, it's nice. You can walk or catch a trolley, a couple of bucks not bad, I can't remember the exact cost. Beautiful scenery. The staff is very nice. I look forward to seeing future updates. We will come back again. It's conv... Read more
Submitted on 11-27-2016
I gave myself some time to cool down before writing this. But I still feel the same almost 4 months later. We have had not only one bad experience with River Terrace Resort, but TWO! The first time (2016), my husband had made reservations for a queen room on the top floor that overlooked the river. He specifically chose that because we were really excited about the river view and the fact that the hotel was within walking distance of everything. We wanted to be able to have some drinks/do ... Read more
Submitted on 11-26-2016
Hard to get in and out of parking lot because of traffic but is in a great location to walk around Gatlinburg. The staff is friendly and the rooms are great. There are no carts for your luggage and coolers and the ramps are steep to get to rooms. Because the rooms are non smoking the smokers smoke on walk ways and smoke comes through the Ac/heaters. The parking is too small to park a full size truck. Our F150 got a ton of scratches. Because of it having a lounge there was traffic and noise into ... Read more
Submitted on 11-26-2016
The room was nice and clean. Furniture is king of old looking but don't really care about that. The terrace was nice. I wish the chairs were a little nicer. Would have loved to sit out longer, but plastic chairs are uncomfortable. The bathroom is nice. It's convenient to strip without the noise. Very nice customer service at front desk. Bring your own soap. It's like a small block of non lathering rubber substance. Air and heat work great! Bed very comfortable. Tons of channels on Tv.