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Brookside Resort by FairBridge

Knoxville, TN, US (TYS)

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Based on 826 reviews
This family-friendly hotel is within close proximity of Rafting in the Smokies and Guinness World Records Museum.
Room & Rates
Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

2 queen beds
400-sq-foot (37-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; cribs/infant beds and rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

1 king bed
400-sq-foot (36-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi and wired Internet access, 39-inch flat-screen TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; cribs/infant beds and rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

2 double beds
275-sq-foot (25-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; cribs/infant beds and rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Honeymoon Suite

Honeymoon Suite

1 single bed
400-sq-foot (36-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; cribs/infant beds and rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Brookside Resort by FairBridge
463 E Parkway, Gatlinburg, TN US 37738

Rooms
Make yourself at home in one of the 100 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Guests can get around on the shuttle (surcharge), which operates within 0.1 mi.

Dining
A complimentary hot/cold buffet breakfast is served daily.

Business, Other Amenities
Featured amenities include express check-out, luggage storage, and laundry facilities. Planning an event in Gatlinburg? This hotel has facilities measuring 4000 square feet (372 square meters), including a conference center. Free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.00 per night
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • Barbecue Grills
  • Conference Rooms
  • Elevator / Lift
  • Express Check-Out
  • Exterior Corridors
  • Fireplace in Lobby
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
  • Picnic Area
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 826 reviews
from Talbott, Tennessee
Submitted on 24-05-2016
Large room with pretty vaulted ceiling and fireplace. We loved the balcony by the river and spa tub. It was very clean. The staff was friendly and helpful. We didn't want to leave and will stay again, hopefully soon!
from Knoxville, Tennessee
Submitted on 24-05-2016
The room was extremely outdated and did not smell good. The bathroom was remodeled but the room and carpet were very old. The balcony, while beautiful and overlooking the creek, was very dirty and dusty. It had not been cleaned in a very long time. The pool was nice and the breakfast was just OK. All in all it is a nice place. I believe I was given the very outdated room because I used living social to book the room. I do not believe this is fair and I think they should offering living social d... Read more
from FORT WAYNE
Submitted on 24-05-2016
Have been staying at brook side for many many years. The freshening up of the rooms make brook side the perfect place for a great price and with being minutes from everything makes it the place to stay in the smokes
from Lexington, Kentucky
Submitted on 24-05-2016
Great location, spacious rooms, excellent housekeeping staff. Abundant, but starchy breakfast choices (and food service doesn't begin early enough for hikers). WiFi didn't allow me to see Facebook updates (or make my own), but I was able to use email.
from Heflin, Alabama
Submitted on 25-05-2016
The breakfast room was very nice,the steps up was great..and the food was delicious. .I will be coming back and bringing more family with us.the pool area was clean, the restrooms were clean as well..
from Wichita, Kansas
Submitted on 03-06-2016
close to everything in Gatlinburg. Spacious, clean, little mold in bathroom. Descent breakfast. Door to deck locks you out...need a screen door so you can listen to brook all night. definitely check out Ramseys Cascades while here, Rainbow Falls on the Roaring Fork motor trail is also nice. ask for directions to motor trail. not easy to find but only a couple mins from hotel
from Orland Park
Submitted on 03-06-2016
Rooms and the bathroom were very small. Being titled a resort we had a different picture in mind. We had no space to put our belongings. We found two bugs under our bed and the cleaning personal did a horrible job cleaning.
from Chattanooga, Tennessee
Submitted on 05-06-2016
This is our first time visiting and we used a living social deal. We are so impressed with the cabin like feel, the view of the creek outside our hotel we absolutely can't wait to visit again. This is one of our favorite places that we have been to so far. We love clean older hotels!
from alexandria, la.
Submitted on 06-06-2016
40 years out of date, but that's ok because I'm old myself and don't mind the way things were back then. Rooms were clean. The sound and sight of the flowing brook was relaxing and added to the Gatlinburg charm, which you don't get in Pigeon forge. Good location, but the outside door to the brookside balcony would lock you out of your own room if not propped open. On a busy Saturday night there was a fight to get a parking spot close to your room. Minimal breakfast but ok. We will stay again mai... Read more
from Lehigh Acres, Florida
Submitted on 08-06-2016
This was a great bargain! My fiancé and I had a really nice weekend there. The view from the back porch was amazing. The room was clean and comfortable. I would highly recommend this room. Great bargain!!
from Kissimmee, Florida
Submitted on 26-06-2016
Older motel that has refurbished some rooms, but not others. Staff would not check in before 4 pm (even a few minutes before) despite reservation and hotel info saying check in was at 3. Housekeeping did not attend to the bathroom everyday and room had broken chair and front door threshold and sill. Free breakfast was decent and a nice plus.
from Inman, South Carolina
Submitted on 26-06-2016
We went to gatlinburg for a short trip and picked the brookside resort to stay in, the rooms are spacious, the beds are nice, the private balconies and the river views were reason we picked it and it did not disappoint! The price was reasonable and it was close to everything but far enough away to still be peaceful, I wish we could have stayed longer, we plan to go back later in the year and we will be staying in this hotel again
from
Submitted on 27-06-2016
After reading a ton of negative reviews on this resort I was worried about checking in. I have to say how pleasantly surprised I was when our room was clean. Somewhat outdated but CLEAN. The maids were wonderful and front desk were nice (although one can definitely use some training in personality I have to say the parrot in the front office had more than she did). The other lady was very nice and very helpful. I made sure to let her know our room was clean and we had met the housekeeping staff,... Read more
from Murrayville, Georgia
Submitted on 28-06-2016
The cleaning staff at the hotel were very friendly and helpful especially when the shower in our room was clogged. We reported it and they immediately came and fixed it. We also checked in and had no remote control for our T.V. and they helped us get one quickly. We were not allowed to check in until 4:00 on the first day.They had two pools but was only able to swim in one. Leaves and trash was all in the pool I even looked for a pool strainer to get the mess out myself but there was not one... Read more
from Elmore, Alabama
Submitted on 29-06-2016
Close to all action downtown, easy to find, good atmosphere. rooms were great size. Didn't get the room I reserved. Reserved a double and I got a single. Love the view of the stream from the balcony. Pool area was very good. Love the side and the lights at night.
from Pekin, Indiana
Submitted on 02-07-2016
I loved my view onto the creek from my room, rooms were decent and clean, everything is walking distance. Pool is great. Check-in was at 3 but did not get the room until five, which does not really matter you can go to the creek, walk to the strip, or do whatever you want to do.
from
Submitted on 02-07-2016
We visited Brookside the last week in June 2016. We had a very good experience with them. The room, pools, & grounds were clean and nice. We had a double queen room with a fireplace and a kitchen. The only bad thing about our room was that the kitchen was not stocked with the necessary items needed to cook with (pots/pans/etc.) and there were a bunch of little flies all in the room that would just not go away. Other than that, it was a perfect week! Our room had a balcony overlooking the river b... Read more
from Prospect
Submitted on 03-07-2016
Everything was great. Staff was friendly and the other guests very down to earth. Free breakfast provided cereal, make yourself waffles, biscuits and gravy, oatmeal and bagels (really more than we expected). Kids loved the pool.
from
Submitted on 03-07-2016
Brookside is an old resort and could use some renovations. The bathroom was outdated and beds were old and uncomfortable. There was also food in the fridge from the previous person that stayed in the room. The elevator was scary I was afraid it would break down any second.
from
Submitted on 03-07-2016
First time staying at brookside our family really enjoyed staying there. The staff was very friendly and and the breakfast is great too. Our family will be back next year. We have two kids so there play ground and pool with two slides was great for everyone. I highly recommended brookside resort to others.
from Manchaca, United States
Submitted on 03-07-2016
This place was great. The kids loved the pool. The wife and I loved the balcony that over looks the beautiful flowing creek. It was very relaxing. This place is away from all of the hustle and bustle of downtown Glatinburg. It felt more like we were in the mountains and not in Las Vegas. Our room had a newly remodeled bathroom. The grounds are nice, there is a paved path next to the creek for romantic strolls in the evening or at night, and during the day the kids loved rock hopping in the creek... Read more
from Goshen, Indiana
Submitted on 05-07-2016
We had an excellent room on the first floor of the largest building with entrances from the front (parked right in front every day and from the rear to a porch overlooking a great bubbling stream. The very large, clean room was very comfortable and had a refrig and microwave which was not listed in the description of the room. The pool was also very nice with one section with a kids slide and another section with a water fall you could swim under. The resort was easily within waking distanc... Read more
from Burns, Tennessee
Submitted on 06-07-2016
This is an older Hotel but has been remodeled. The room was very large with a fireplace, mid sized fridge, coffee pot and microwave. It had a balcony that overlooked the river. Very nice! They have a large pool with a waterfall and two fun slides.
from Dayton, Ohio
Submitted on 10-07-2016
We had a king sized room with a balcony. When we got there, our room had 5 flies flying around and we didn't think it was a problem; so we killed them and 20 minutes later we had 5 more flying around. The flies were so bad that we had them biting us at night and under our sheets. We started smelling a foul odor coming from the air conditioner and notified front desk and all the said was that they would have housekeeping check it out in the morning, so we had to sleep through flies buzzing around... Read more
from Lilburn, Georgia
Submitted on 10-07-2016
It was a very nice, comfortable spot to stay. The service and personnel were great. The breakfast was very good. Did not use the pool. Gatlinburg and Pigeon Forge were very busy, Too busy. Would have loved more amenities and relaxation from the busy town. It is too touristy for me, high costs and always money oriented.
from Pittsburgh, Pennsylvania
Submitted on 11-07-2016
The rooms are outdated but very clean. Staff very friendly. They are in the process of updating the rooms. Walking distance to the Gatlinburg strip. The value is there with this hotel. Exercise room was nice also. Even a cable machine..
from Smyrna, Georgia
Submitted on 11-07-2016
Nice place for family. Great staff..real nice pool area greAt play ground for the kid's.. beautiful stream running in the back of the room.. love it being within walking distance of downtown Gatlinburg...
from Metropolis, Illinois
Submitted on 11-07-2016
An adequate room, with decent service. The view of the Little Pigeon River from the balcony was a nice surprise. The hotel is far enough away from downtown that you don't have terrible traffic, and are closer to the outdoor attractions. The pool was nice.
from Princeton, Iowa
Submitted on 12-07-2016
Nice location. Nice pool. Mountain stream flowing outside of balcony is great. Breakfast needs to be open before 830. Bathroom remodel is going well. The next step needs to be flooring replacement throughout.
from West Union, South Carolina
Submitted on 14-07-2016
We arrived to find that our reserved handicapped rooms were given to someone else without letting us know. The front desk clerk seemed unconcerned about it. It did work out with the 3 rooms we got but that's not the point. When I reserve a handicap room for a wheelchair bound person that's what I expect to get. We have stayed here for the July4 weekend for 5 years or so. This was the first problem of this type. Rooms were good, they are upgrading though. Pool was nice and cold, breakfast was goo... Read more
from
Submitted on 16-07-2016
The pool was nice. The breakfast provided had limited choices but it was not bad. The staff were cordial but not too friendly. Not rude or anything just ok. The rooms were ok. Not overly clean but not dirty. The TV and channels available were good. The beds weren't bad. It's just an older facility and I noticed that several other motels in the area were old too. It's an ok place if you're not expecting anything great.
from Vacaville, California
Submitted on 16-07-2016
Beautiful view from balcony and spacious room. Would recommend to others. Walking distance from downtown but far enough away from traffic through town. Even has its own event center. There was actually a family reunion going on during our stay. Great stay for a great price
from Hennef, Germany
Submitted on 17-07-2016
This hotel is located about 0,8 miles to downtown Gatlinburg. A trolley to downtown is available in front of the hotel. The pool is really cold and the breakfast area is too small for all the guest. Most of the time you don't get a seat. The rooms are clean but with old furniture which should be changed.
from Greeneville, Tennessee
Submitted on 19-07-2016
The room was clean but needed to be updated especially considering we paid 201.00 total for one night. We couldn't check in until 4pm even thought we requested a earlier time the two women at the front desk said they couldn't accomadate earlier times because the system didn't update until 4pm if that's the case why does the website say you can? There was a dumpster sitting in front so that was the first thing you seen. I probably wouldn't stay there again.
from Sumter, South Carolina
Submitted on 19-07-2016
Staff was nice and helpful Room was clean just a little dated but bathroom had been remodeled. Rooms are on the darker side. Could use better lighting. Pool area was nice and the I loved the cover walkway over the stream behind resort. Would stay here again.
from Vilanova i la Geltru, Spain
Submitted on 20-07-2016
Thoroughly enjoyed the resort's location as well as the upgrades taking place. Kitchenette and breakfast offerings were only letdowns of my weekend stay. Definitely will stay again once upgrades are completed.
from Lancaster, Ohio
Submitted on 20-07-2016
This was a spur of the moment trip. Location not bad, A little far down the strip but still walking distance . Room very dark and smelled like smoke even though it was supposed to be non-smoking. Overall clean. Employees helpful and nice. Not bad but not great.
from Saint Louis, Missouri
Submitted on 23-07-2016
Got this last minute and the pictures looked a lot better online. Room smelled and was very outdated. Amenities suffered to say the least. Breakfast was very limited. Coffee was weak. The only good part was the room was so poor that the kids stayed out of it and wanted to do stuff instead outdoors. WiFi was also very weak and spotty. My kids devices and my laptop would not stay connected. Overall just greatly disappointed.
from Chicago, Illinois
Submitted on 26-07-2016
The 1st room was horrible! The bathroom had mold around tub,urine at base of toilet, and dust on the blinds. Also the tub was stopped up when you showered and we were disappointed. My husband was able get us into us in another room and I can say that they were nice enough to to move us into a bigger room. Only complaint about that room was it had no hair dryer, no wifi and didn't smell well. When I went to the desk for a dryer they said some rooms don't have one and was not able to get me one. ... Read more
from Decatur, Tennessee
Submitted on 26-07-2016
Bathroom door would not close shut it would have to be taken down and re-hung (or so my husband says). Carpet had spots where things had been spilled and not cleaned. Lady at desk when we checked out was rude. I was supposed to get a refund on another room that I cancelled and Wendy gave me a cancellation number but it never went through I had to call back again and got Wendy again and she said oops she never did it. So she finally did it and I got it credited about 3 weeks later.
from Bowling Green, Kentucky
Submitted on 27-07-2016
While being outdated, the property had a very nice welcoming feel. It embodied the feel you get while visiting Gatlinburg. It would have been nice to see some of the things updated like the shower. The beds were very comfortable and was very spacious especially having a family of 6.
from
Submitted on 31-07-2016
My husband and I took a weekend trip and stayed here. Staff was extremely friendly and professional. The room was absolutely amazing. Newly updated and the balcony over the water was a wonderful place to sit and relax. Will def be booking here again.
from
Submitted on 31-07-2016
This was our 5th time staying at this resort. The staff is very friendly and accomadating! Trolley stops in front of the office or its just a short walk to Gatlinburg which is nice! Also love the pools!
from Lenoir, North Carolina
Submitted on 01-08-2016
We arrived a couple of hours early and was not allowed to go to our room the Wi-Fi did not work we had a nice breakfast the pool was very nice the rooms are nice The View was nice like the sound of the river the ice machine on the top floor then work but all in all it was a good trip we only stayed one night so maybe if we would have got to stay longer probably would have enjoyed it more
from Campton, Kentucky
Submitted on 01-08-2016
We enjoyed our stay. The staff was very helpful and nice. We will be planning another trip soon to visit. The breakfast was good. Very peaceful place. So close to down town we walked everywhere. This resort is the best.
from Antioch, Illinois
Submitted on 02-08-2016
Fairly okay Resort for the money. The room we stayed in nothing was updated in what it looked like 30 plus years. Bathtub floor was yellow from age. Since we stayed in what it looked like the old part of the resort, there was no good clear passage to the swimming pool. The beds were not comfortable and pillows were flat. On the plus side we enjoyed the freshly made waffles.
from chester
Submitted on 02-08-2016
Manger front end name was Rachel. Very rude inconsiderate and unprofessional. Owners need to consider changes in there managerial staff. Overall we enjoyed our stay. Room was very nice and clean. Pools were very nice.
from Lilburn, Georgia
Submitted on 03-08-2016
My room was nicely renovated with a little rustic charm. The balcony over the "Brook" (really a River) was very relaxing. Weather was nice and the grounds were good for walking around and exploring. Not far from downtown but there was plenty of things to do nearby.
from Melbourne, Florida
Submitted on 03-08-2016
This hotel beats all around...our queen room came with a FULL KITCHEN...the beds are great...the pool is AMAZING for little ones...about 2 miles from here is a food city to save $$, and yes you can cook in your room....SO HAPPY WITH THIS HOTEL...off tourist destination so you can actually be close to nature.
from Harrisonburg, Virginia
Submitted on 06-08-2016
You are greeted with old lawn chairs and the neighbors nasty ashtrays, open the door and the room is dark. The table lamp did not work, stains on the pillow cases, old set-in stains on the tub, the furniture was tired looking and the back patio overlooking the lovely brook reeked of cigarette smoke. We called chain hotel and left to turn in the cards, the desk clerk had no emotion and did not care that we were checking out only 15 mins after we checked in.
from Charleston
Submitted on 08-08-2016
For the price of the hotel I could not be more pleased... It is rustic.. but the Brook is beautiful.. The kids loved the hotel and everyone was very comfortable.. the safe did not work but we just called and requested no services and had no issues. The walls needed wiped down.. Cleaner than some girls I've stayed in... The pool was perfect for the children.. Would definitely stay there again.
from
Submitted on 09-08-2016
Just stayed at brookside on our way back from myrtle beach like we always do. This time I got the third floor room in leconte tower with two queen beds. Absolutely beautiful and cozy. Breakfast needs improved, hopefully they fix that before I come back in two weeks from 20th to 22nd. As long as my room is very clean and breakfast is great I'll be coming here with my kids every summer like I did with my parents. Pool is awesome too!
from Marlton, New Jersey
Submitted on 11-08-2016
We only stayed one night in this "resort." Staff was very friendly and nice. Rooms however were a little dated. The main draw of this "resort" was the beautiful creek and I thought for sure there would be some sort of view of it but there isn't. You can open the security door and see it but the only window facing it was in the bathroom and it is frosted for privacy! I would have loved to open a window to hear the water even but the bathroom window wouldn't open even if you had used a crowbar. Ok... Read more
from Fort Lauderdale, Florida
Submitted on 13-08-2016
We had a wonderful stay at this hotel. It was very clean, great amenities, pool w/waterfall, clean room, nice little river view. The beds were very comfortable. It is close to downtown Gatlinburg, had a nice breakfast place across the street. We will definitely stay here again.
from Frankfort
Submitted on 14-08-2016
Love it. The rooms are large. A lot bigger than a hotel room. Will definitely stay there again soon. The only thing I wish was different was they only serve breakfast from 8-10 if you're an early riser or a late sleeper you will miss out. Other than that I enjoyed my stay at the lodge and will definitely stay there again and will also recommend the lodge to friends and fill.
from Thomasville, North Carolina
Submitted on 14-08-2016
Owners are in the process of upgrading rooms at a rate of 1 a week. Breakfast was very disappointing as my wife tried it the first morning (a Tuesday.) Oatmeal in crockpot was gummy and oatmeal bar was non-existent as there were two toppings. .Biscuits were cold and gravy slightly warm. No yogurt. Apples and oranges were available. Cold cereal was available. Had bagels and English muffins but no doughnuts or danish.Most basic hotels have better offerings and this is a resort!? Housekeeping was ... Read more
from Toledo, Ohio
Submitted on 15-08-2016
We stayed for a couple days on our way back from Florida. We love the area and have vacationed here. The hotel is not bad at all. I would not call it a resort by todays standards... maybe back when it was built. It does have a nice small pool with a little water slide and waterfall. There is also a shuffle board thing. Behind it is a nice creek. If you get aroom, get one facing that. We stayed in the third building to the left. We had a balcony overlooking the creek. It was very relaxi... Read more
from Candler, North Carolina, United States
Submitted on 15-08-2016
We went years ago with family and we're back bey the creek , we were young and the rooms were nasty, but cheap so we didn't care, this was in our late 20's , were were by the creek so the creek made up for it, the pool was dirty and cold, we returned a couple years back, the service was very bad and room was very nasty, we never attempted the pool cause it was chilly out, it really isn't that close to the main strip and prefer not to walk that far due to health issues, now in my 40's I prefer a ... Read more
from Saint Charles, Missouri
Submitted on 30-08-2016
We purchased 5 nights at Brookside Resort (BR) from Living Social. I was looking forward to going back to this area because I was an FBI Special Agent assigned to the Knoxville, TN field office from 2/84-3/87, and loved this area. We booked our rooms directly with the resort and specified we needed an ADA compliant room, as I have Multiple Sclerosis and need grab bars, etc. in the bathroom. Management assured us they could accommodate my needs. We arrived at BR the evening of August 8th. We chec... Read more
from Zeeland, Michigan
Submitted on 30-08-2016
Great stay at the brookside resort the bed was very soft and comfortable room was clean bathroom was amazing so was the view of the river on the back. the pool was awsome too. The price wasnt bad either would definitly stay again
from Ocala
Submitted on 03-09-2016
We had a very nice stay. The staff was very helpful and the room was clean. We enjoyed the pool. Our room was clean but was stuck in the 70's. From the looks of things it does look like they are updating the rooms because they had some construction going on. I would definitely stay again even with the 70s decor.
from Connellys Springs, North Carolina
Submitted on 04-09-2016
We were disappointed in this room. I was told it would have a fridge. The lap was unplugged and we couldn't plug in because was behind the bed that would not move. Balcony door wouldn't unlock with the key so my husband got locked out. The shower rod feel and hit my son on the head, plus the shower head wouldn't work but the hot water would run out in the bath. The cot was not in our room when we arrived. Was the coffee pot didn't need a filter yet it was full of grounds. We canceled out Decembe... Read more
from Lexington
Submitted on 08-09-2016
What the facility shows in age, it more than makes up for in every single convenience you could need, private, quiet balcony, tucked over the river, wonderful pools for kids and cheerful, attentive staff.
from Clarksville, Tennessee
Submitted on 08-09-2016
brookside resort has the friendliest people working there. the manager Crystal Gorrell has assisted my family on many different occasions and has always helped with anything she can. the view provided by the resort is top notch as it has a running stream behind it. it is located very close to the strip to where you can walk to downtown and has many options for eating near to it. i have stayed at different locations in gatlinburg and no other place offers the hospitality or value that Brookside R... Read more
from Collierville, Tennessee
Submitted on 08-09-2016
Brookside is doing some remodeling to enhance the beauty of the property. Honeymoon Suite was perfect. discouraged by the lack of housekeeping n communication with front desk clerk who failed to return voicemail after 3 hours of leaving message. Plus personally spoke face toface with desk clerk and she still failed to notify housekeeping.
from Washington Court House, Ohio, United States
Submitted on 09-09-2016
Nice hotel and view was fabulous. I would stay again if ever in town. Swimming pools were a plus also. So if u get the chance try it out. Get the jacuzzi room its alot bigger room with a couch and king size bed.
from Villa Rica, Georgia
Submitted on 10-09-2016
We went to this Hotel because of a Groupon special. The room should have been updated 30 years ago. Someone had attempted to clean the room. Mold in shower,cob webs everywhere. Part of the hotel looked to have permanent residence. Pool was extremely dirty. Only stayed here one night. Was hard to find by address. The staff was nice but I would not stay here again.
from
Submitted on 12-09-2016
Very nice place. Rooms need better cleaning,kinda rush job is what housekeeping looks to had done. Staff is on point when you need something. Pools are well mantained. Close to downtown Gatlinburg. In all this place is very nice, fairly clean and family friendly. The breakfast is free every morning and really good waffles made fresh, great biscuits and gravy, and good oatmeal. If going to Gatlinburg stay at Brookside Resort.
from Cartersville, Georgia
Submitted on 13-09-2016
The place was very clean. The people there was very nice. The pool was very beautiful the waterfall in the pool was beautiful. The only thing i would change is the mattresses they were hard and hard for me to sleep on.
from Anderson, South Carolina
Submitted on 14-09-2016
Pictures were not anything like the rooms or pools. We were not impressed and slightly shocked when we got there at the difference.Older furniture and amenities. The shower head was so low that I had to duck down to wash my hair and in only 5'5".
from
Submitted on 14-09-2016
Went for labor day weekend and stayed 2 nights. I don't usually stay here, I normally would stay at Zoders but they were full. Gave this place the benefit of the doubt (even after seeing them on hotel impossible) and decided to keep my reservation and stay there. At first I thought it was going to be fine. After a thorough check of the room (my typical response to staying in a hotel I've never been to before) I found it to be clean and I was fairly pleased. When I go to plug my charger in, I fi... Read more
from Rural Hall, North Carolina
Submitted on 14-09-2016
The room was very clean, and the sound of the creek behind the hotel was for a perfect nights sleep! Very roomy and cozy. I was very happy with my stay here. It was less the 5 minutes away from downtown Gatlinburg. Definetly will be booking here again.
from Chattanooga, Tennessee
Submitted on 14-09-2016
We had a fantastic stay at Brookside!! We'll most certainly return! The employees were great... The room that was issued to us turned out to be under remodel but they immediately accommodated us with another. Thanks Brookside for being apart of a great get away for us.
from Cumming, georgia
Submitted on 15-09-2016
We had a blast! Pool and slides were fun! Everything was super clean. Long walk to downtown but it helped to work off all the moonshine and food. Left the kids at home and enjoyed every second. Staff was nice and the breakfast bears gave us the giggles..
from Speedwell
Submitted on 21-09-2016
We stayed there over the weekend. The room was big and clean with a private balcony overlooking a creek. The staff was friendly especially the guy who fixed breakfast. The breakfast was pretty good. Try the waffles. The pool was nice. We will definitely be back
from Scottsboro, Alabama
Submitted on 21-09-2016
Cobwebs in the room, never brought my wife a hair dryer that was missing, tub was stopped up when we arrived, smelled like no one had stayed there in weeks. These things were mentioned at check out and no concern was shown what so ever. All the staff was interested in was printing the receipt.
from The Woodlands, Texas
Submitted on 21-09-2016
We've stayed many times over the years and feel comfortable there. The remodeling of the rooms and, now, the bathrooms has added a lot to the experience. We'll be back again - love the location - it's quiet and not on the Parkway, but just minutes to the Park and the trolley stops at the door. Thanks for another good experience.
from Atlanta, Georgia
Submitted on 22-09-2016
Clean,peaceful, and quiet. We would go back. My husband was very please an he would like to go back with all the family and stay at least a week to be able to enjoy the nice pool and outdoor jacussy. Thank you!
from Fletcher, North Carolina
Submitted on 22-09-2016
The room had all wood paneling. The only update to the room was the bathroom and it had multiple creepy crawlers in it. The carpet hadn't been replaced in what smelled like 20 years and had burns from the fireplace as well as multiple mysterious stains. We also experienced little bites on our legs. We putting down white paper over night we woke to find fleas on the page. We were originally drawn to the hotel for the pool and room updates that looked amazing online. However, we quickly learned ... Read more
from Batesburg, South Carolina
Submitted on 22-09-2016
I just returned home from staying at Brookside Resort in Gatlinburg, Tennessee. It was not a pleasant experience!!!!! I had booked 3 rooms several months in advance to be sure we would have nice, clean rooms when we arrived for the Jubilee Conference. I had been told I could check-in at 2:00 p.m. When I arrived at 2:30p.m. I was told the rooms would not be ready until 4:00 p.m. When I called back at 4:00p.m. I was told the rooms would not be ready until 5:00 p.m. or later. Each time I said just ... Read more
from Richmond, Indiana
Submitted on 22-09-2016
Booked at Brookside and expected a great getaway but....after changing rooms three times, first room was full of spiders on balcony, door frames, very uncomfortable, next room was new which was beautiful but had been flooded, third room was dated and ended up with a filthy room. Arrived and after 2 hours was in the third room, no toiletries or towels. Toilet was running and dirty, shower, sink and shower faucets dripping. Finally got towels and just stayed since we were exhausted. Maid did come ... Read more
from
Submitted on 24-09-2016
First let me say the front desk staff (all of them) were extremely polite and helpful! Now, on to the hotel....I bought a deal through groupon. The hotel itself is about 3 blocks or so from downtown Gatlinburg so it's a decent but easily doable walk. There is also a trolley that will pick you up in front of the hotel and take you downtown for $.50. There are 2 outside pools and one hot tub. The pool water was a bit cold but the hot tub was wonderful! When we entered our room, there was a terri... Read more
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