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Brookside Resort by FairBridge

Knoxville, TN, US (TYS)

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Based on 894 reviews
This family-friendly hotel is within close proximity of Rafting in the Smokies and Guinness World Records Museum.
Room & Rates
Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace

2 Queen Beds
400-sq-foot (37-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Riverside Deluxe King with Fireplace

Riverside Deluxe King with Fireplace

1 King Bed
400-sq-foot (36-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi and wired Internet access, 39-inch flat-screen TV
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Riverside Room - 2 Double Beds

Riverside Room - 2 Double Beds

2 Full Beds
275-sq-foot (25-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Honeymoon Suite

Honeymoon Suite

1 Twin Bed
400-sq-foot (36-sq-meter) individually decorated room, furnished balcony with mountain and river views

Entertainment - Free WiFi, 39-30-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, safe, and desk; rollaway/extra beds and cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Room is accessed via exterior corridors
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Brookside Resort by FairBridge
463 E Parkway, Gatlinburg, TN US 37738

Rooms
Make yourself at home in one of the 100 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Guests can get around on the shuttle (surcharge), which operates within 0.1 mi.

Dining
A complimentary hot/cold buffet breakfast is served daily.

Business, Other Amenities
Featured amenities include express check-out, luggage storage, and laundry facilities. Planning an event in Gatlinburg? This hotel has facilities measuring 4000 square feet (372 square meters), including a conference center. Free self parking is available onsite.

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Know Before You Go

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.00 per night
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • Barbecue Grills
  • Conference Rooms
  • Elevator / Lift
  • Express Check-Out
  • Exterior Corridors
  • Fireplace in Lobby
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Gift Shop on Property
  • Kiddie Pool
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
  • Picnic Area
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 894 reviews
from Talbott, Tennessee
Submitted on 24-05-2016
Large room with pretty vaulted ceiling and fireplace. We loved the balcony by the river and spa tub. It was very clean. The staff was friendly and helpful. We didn't want to leave and will stay again, hopefully soon!
from Knoxville, Tennessee
Submitted on 24-05-2016
The room was extremely outdated and did not smell good. The bathroom was remodeled but the room and carpet were very old. The balcony, while beautiful and overlooking the creek, was very dirty and dusty. It had not been cleaned in a very long time. The pool was nice and the breakfast was just OK. All in all it is a nice place. I believe I was given the very outdated room because I used living social to book the room. I do not believe this is fair and I think they should offering living social d... Read more
from FORT WAYNE
Submitted on 24-05-2016
Have been staying at brook side for many many years. The freshening up of the rooms make brook side the perfect place for a great price and with being minutes from everything makes it the place to stay in the smokes
from Lexington, Kentucky
Submitted on 24-05-2016
Great location, spacious rooms, excellent housekeeping staff. Abundant, but starchy breakfast choices (and food service doesn't begin early enough for hikers). WiFi didn't allow me to see Facebook updates (or make my own), but I was able to use email.
from Heflin, Alabama
Submitted on 25-05-2016
The breakfast room was very nice,the steps up was great..and the food was delicious. .I will be coming back and bringing more family with us.the pool area was clean, the restrooms were clean as well..
from Wichita, Kansas
Submitted on 03-06-2016
close to everything in Gatlinburg. Spacious, clean, little mold in bathroom. Descent breakfast. Door to deck locks you out...need a screen door so you can listen to brook all night. definitely check out Ramseys Cascades while here, Rainbow Falls on the Roaring Fork motor trail is also nice. ask for directions to motor trail. not easy to find but only a couple mins from hotel
from Orland Park
Submitted on 03-06-2016
Rooms and the bathroom were very small. Being titled a resort we had a different picture in mind. We had no space to put our belongings. We found two bugs under our bed and the cleaning personal did a horrible job cleaning.
from Chattanooga, Tennessee
Submitted on 05-06-2016
This is our first time visiting and we used a living social deal. We are so impressed with the cabin like feel, the view of the creek outside our hotel we absolutely can't wait to visit again. This is one of our favorite places that we have been to so far. We love clean older hotels!
from alexandria, la.
Submitted on 06-06-2016
40 years out of date, but that's ok because I'm old myself and don't mind the way things were back then. Rooms were clean. The sound and sight of the flowing brook was relaxing and added to the Gatlinburg charm, which you don't get in Pigeon forge. Good location, but the outside door to the brookside balcony would lock you out of your own room if not propped open. On a busy Saturday night there was a fight to get a parking spot close to your room. Minimal breakfast but ok. We will stay again mai... Read more
from Lehigh Acres, Florida
Submitted on 08-06-2016
This was a great bargain! My fiancé and I had a really nice weekend there. The view from the back porch was amazing. The room was clean and comfortable. I would highly recommend this room. Great bargain!!
from Kissimmee, Florida
Submitted on 26-06-2016
Older motel that has refurbished some rooms, but not others. Staff would not check in before 4 pm (even a few minutes before) despite reservation and hotel info saying check in was at 3. Housekeeping did not attend to the bathroom everyday and room had broken chair and front door threshold and sill. Free breakfast was decent and a nice plus.
from Inman, South Carolina
Submitted on 26-06-2016
We went to gatlinburg for a short trip and picked the brookside resort to stay in, the rooms are spacious, the beds are nice, the private balconies and the river views were reason we picked it and it did not disappoint! The price was reasonable and it was close to everything but far enough away to still be peaceful, I wish we could have stayed longer, we plan to go back later in the year and we will be staying in this hotel again
from
Submitted on 27-06-2016
After reading a ton of negative reviews on this resort I was worried about checking in. I have to say how pleasantly surprised I was when our room was clean. Somewhat outdated but CLEAN. The maids were wonderful and front desk were nice (although one can definitely use some training in personality I have to say the parrot in the front office had more than she did). The other lady was very nice and very helpful. I made sure to let her know our room was clean and we had met the housekeeping staff,... Read more
from Murrayville, Georgia
Submitted on 28-06-2016
The cleaning staff at the hotel were very friendly and helpful especially when the shower in our room was clogged. We reported it and they immediately came and fixed it. We also checked in and had no remote control for our T.V. and they helped us get one quickly. We were not allowed to check in until 4:00 on the first day.They had two pools but was only able to swim in one. Leaves and trash was all in the pool I even looked for a pool strainer to get the mess out myself but there was not one... Read more
from Elmore, Alabama
Submitted on 29-06-2016
Close to all action downtown, easy to find, good atmosphere. rooms were great size. Didn't get the room I reserved. Reserved a double and I got a single. Love the view of the stream from the balcony. Pool area was very good. Love the side and the lights at night.
from Pekin, Indiana
Submitted on 02-07-2016
I loved my view onto the creek from my room, rooms were decent and clean, everything is walking distance. Pool is great. Check-in was at 3 but did not get the room until five, which does not really matter you can go to the creek, walk to the strip, or do whatever you want to do.
from
Submitted on 02-07-2016
We visited Brookside the last week in June 2016. We had a very good experience with them. The room, pools, & grounds were clean and nice. We had a double queen room with a fireplace and a kitchen. The only bad thing about our room was that the kitchen was not stocked with the necessary items needed to cook with (pots/pans/etc.) and there were a bunch of little flies all in the room that would just not go away. Other than that, it was a perfect week! Our room had a balcony overlooking the river b... Read more
from Prospect
Submitted on 03-07-2016
Everything was great. Staff was friendly and the other guests very down to earth. Free breakfast provided cereal, make yourself waffles, biscuits and gravy, oatmeal and bagels (really more than we expected). Kids loved the pool.
from
Submitted on 03-07-2016
Brookside is an old resort and could use some renovations. The bathroom was outdated and beds were old and uncomfortable. There was also food in the fridge from the previous person that stayed in the room. The elevator was scary I was afraid it would break down any second.
from
Submitted on 03-07-2016
First time staying at brookside our family really enjoyed staying there. The staff was very friendly and and the breakfast is great too. Our family will be back next year. We have two kids so there play ground and pool with two slides was great for everyone. I highly recommended brookside resort to others.
from Manchaca, United States
Submitted on 03-07-2016
This place was great. The kids loved the pool. The wife and I loved the balcony that over looks the beautiful flowing creek. It was very relaxing. This place is away from all of the hustle and bustle of downtown Glatinburg. It felt more like we were in the mountains and not in Las Vegas. Our room had a newly remodeled bathroom. The grounds are nice, there is a paved path next to the creek for romantic strolls in the evening or at night, and during the day the kids loved rock hopping in the creek... Read more
from Goshen, Indiana
Submitted on 05-07-2016
We had an excellent room on the first floor of the largest building with entrances from the front (parked right in front every day and from the rear to a porch overlooking a great bubbling stream. The very large, clean room was very comfortable and had a refrig and microwave which was not listed in the description of the room. The pool was also very nice with one section with a kids slide and another section with a water fall you could swim under. The resort was easily within waking distanc... Read more
from Burns, Tennessee
Submitted on 06-07-2016
This is an older Hotel but has been remodeled. The room was very large with a fireplace, mid sized fridge, coffee pot and microwave. It had a balcony that overlooked the river. Very nice! They have a large pool with a waterfall and two fun slides.
from Dayton, Ohio
Submitted on 10-07-2016
We had a king sized room with a balcony. When we got there, our room had 5 flies flying around and we didn't think it was a problem; so we killed them and 20 minutes later we had 5 more flying around. The flies were so bad that we had them biting us at night and under our sheets. We started smelling a foul odor coming from the air conditioner and notified front desk and all the said was that they would have housekeeping check it out in the morning, so we had to sleep through flies buzzing around... Read more
from Lilburn, Georgia
Submitted on 10-07-2016
It was a very nice, comfortable spot to stay. The service and personnel were great. The breakfast was very good. Did not use the pool. Gatlinburg and Pigeon Forge were very busy, Too busy. Would have loved more amenities and relaxation from the busy town. It is too touristy for me, high costs and always money oriented.
from Pittsburgh, Pennsylvania
Submitted on 11-07-2016
The rooms are outdated but very clean. Staff very friendly. They are in the process of updating the rooms. Walking distance to the Gatlinburg strip. The value is there with this hotel. Exercise room was nice also. Even a cable machine..
from Smyrna, Georgia
Submitted on 11-07-2016
Nice place for family. Great staff..real nice pool area greAt play ground for the kid's.. beautiful stream running in the back of the room.. love it being within walking distance of downtown Gatlinburg...
from Metropolis, Illinois
Submitted on 11-07-2016
An adequate room, with decent service. The view of the Little Pigeon River from the balcony was a nice surprise. The hotel is far enough away from downtown that you don't have terrible traffic, and are closer to the outdoor attractions. The pool was nice.
from Princeton, Iowa
Submitted on 12-07-2016
Nice location. Nice pool. Mountain stream flowing outside of balcony is great. Breakfast needs to be open before 830. Bathroom remodel is going well. The next step needs to be flooring replacement throughout.
from West Union, South Carolina
Submitted on 14-07-2016
We arrived to find that our reserved handicapped rooms were given to someone else without letting us know. The front desk clerk seemed unconcerned about it. It did work out with the 3 rooms we got but that's not the point. When I reserve a handicap room for a wheelchair bound person that's what I expect to get. We have stayed here for the July4 weekend for 5 years or so. This was the first problem of this type. Rooms were good, they are upgrading though. Pool was nice and cold, breakfast was goo... Read more
from
Submitted on 16-07-2016
The pool was nice. The breakfast provided had limited choices but it was not bad. The staff were cordial but not too friendly. Not rude or anything just ok. The rooms were ok. Not overly clean but not dirty. The TV and channels available were good. The beds weren't bad. It's just an older facility and I noticed that several other motels in the area were old too. It's an ok place if you're not expecting anything great.
from Vacaville, California
Submitted on 16-07-2016
Beautiful view from balcony and spacious room. Would recommend to others. Walking distance from downtown but far enough away from traffic through town. Even has its own event center. There was actually a family reunion going on during our stay. Great stay for a great price
from Hennef, Germany
Submitted on 17-07-2016
This hotel is located about 0,8 miles to downtown Gatlinburg. A trolley to downtown is available in front of the hotel. The pool is really cold and the breakfast area is too small for all the guest. Most of the time you don't get a seat. The rooms are clean but with old furniture which should be changed.
from Greeneville, Tennessee
Submitted on 19-07-2016
The room was clean but needed to be updated especially considering we paid 201.00 total for one night. We couldn't check in until 4pm even thought we requested a earlier time the two women at the front desk said they couldn't accomadate earlier times because the system didn't update until 4pm if that's the case why does the website say you can? There was a dumpster sitting in front so that was the first thing you seen. I probably wouldn't stay there again.
from Sumter, South Carolina
Submitted on 19-07-2016
Staff was nice and helpful Room was clean just a little dated but bathroom had been remodeled. Rooms are on the darker side. Could use better lighting. Pool area was nice and the I loved the cover walkway over the stream behind resort. Would stay here again.
from Vilanova i la Geltru, Spain
Submitted on 20-07-2016
Thoroughly enjoyed the resort's location as well as the upgrades taking place. Kitchenette and breakfast offerings were only letdowns of my weekend stay. Definitely will stay again once upgrades are completed.
from Lancaster, Ohio
Submitted on 20-07-2016
This was a spur of the moment trip. Location not bad, A little far down the strip but still walking distance . Room very dark and smelled like smoke even though it was supposed to be non-smoking. Overall clean. Employees helpful and nice. Not bad but not great.
from Saint Louis, Missouri
Submitted on 23-07-2016
Got this last minute and the pictures looked a lot better online. Room smelled and was very outdated. Amenities suffered to say the least. Breakfast was very limited. Coffee was weak. The only good part was the room was so poor that the kids stayed out of it and wanted to do stuff instead outdoors. WiFi was also very weak and spotty. My kids devices and my laptop would not stay connected. Overall just greatly disappointed.
from Chicago, Illinois
Submitted on 26-07-2016
The 1st room was horrible! The bathroom had mold around tub,urine at base of toilet, and dust on the blinds. Also the tub was stopped up when you showered and we were disappointed. My husband was able get us into us in another room and I can say that they were nice enough to to move us into a bigger room. Only complaint about that room was it had no hair dryer, no wifi and didn't smell well. When I went to the desk for a dryer they said some rooms don't have one and was not able to get me one. ... Read more
from Decatur, Tennessee
Submitted on 26-07-2016
Bathroom door would not close shut it would have to be taken down and re-hung (or so my husband says). Carpet had spots where things had been spilled and not cleaned. Lady at desk when we checked out was rude. I was supposed to get a refund on another room that I cancelled and Wendy gave me a cancellation number but it never went through I had to call back again and got Wendy again and she said oops she never did it. So she finally did it and I got it credited about 3 weeks later.
from Bowling Green, Kentucky
Submitted on 27-07-2016
While being outdated, the property had a very nice welcoming feel. It embodied the feel you get while visiting Gatlinburg. It would have been nice to see some of the things updated like the shower. The beds were very comfortable and was very spacious especially having a family of 6.
from
Submitted on 31-07-2016
My husband and I took a weekend trip and stayed here. Staff was extremely friendly and professional. The room was absolutely amazing. Newly updated and the balcony over the water was a wonderful place to sit and relax. Will def be booking here again.
from
Submitted on 31-07-2016
This was our 5th time staying at this resort. The staff is very friendly and accomadating! Trolley stops in front of the office or its just a short walk to Gatlinburg which is nice! Also love the pools!
from Lenoir, North Carolina
Submitted on 01-08-2016
We arrived a couple of hours early and was not allowed to go to our room the Wi-Fi did not work we had a nice breakfast the pool was very nice the rooms are nice The View was nice like the sound of the river the ice machine on the top floor then work but all in all it was a good trip we only stayed one night so maybe if we would have got to stay longer probably would have enjoyed it more
from Campton, Kentucky
Submitted on 01-08-2016
We enjoyed our stay. The staff was very helpful and nice. We will be planning another trip soon to visit. The breakfast was good. Very peaceful place. So close to down town we walked everywhere. This resort is the best.
from Antioch, Illinois
Submitted on 02-08-2016
Fairly okay Resort for the money. The room we stayed in nothing was updated in what it looked like 30 plus years. Bathtub floor was yellow from age. Since we stayed in what it looked like the old part of the resort, there was no good clear passage to the swimming pool. The beds were not comfortable and pillows were flat. On the plus side we enjoyed the freshly made waffles.
from chester
Submitted on 02-08-2016
Manger front end name was Rachel. Very rude inconsiderate and unprofessional. Owners need to consider changes in there managerial staff. Overall we enjoyed our stay. Room was very nice and clean. Pools were very nice.
from Lilburn, Georgia
Submitted on 03-08-2016
My room was nicely renovated with a little rustic charm. The balcony over the "Brook" (really a River) was very relaxing. Weather was nice and the grounds were good for walking around and exploring. Not far from downtown but there was plenty of things to do nearby.
from Melbourne, Florida
Submitted on 03-08-2016
This hotel beats all around...our queen room came with a FULL KITCHEN...the beds are great...the pool is AMAZING for little ones...about 2 miles from here is a food city to save $$, and yes you can cook in your room....SO HAPPY WITH THIS HOTEL...off tourist destination so you can actually be close to nature.
from Harrisonburg, Virginia
Submitted on 06-08-2016
You are greeted with old lawn chairs and the neighbors nasty ashtrays, open the door and the room is dark. The table lamp did not work, stains on the pillow cases, old set-in stains on the tub, the furniture was tired looking and the back patio overlooking the lovely brook reeked of cigarette smoke. We called chain hotel and left to turn in the cards, the desk clerk had no emotion and did not care that we were checking out only 15 mins after we checked in.
from Charleston
Submitted on 08-08-2016
For the price of the hotel I could not be more pleased... It is rustic.. but the Brook is beautiful.. The kids loved the hotel and everyone was very comfortable.. the safe did not work but we just called and requested no services and had no issues. The walls needed wiped down.. Cleaner than some girls I've stayed in... The pool was perfect for the children.. Would definitely stay there again.
from
Submitted on 09-08-2016
Just stayed at brookside on our way back from myrtle beach like we always do. This time I got the third floor room in leconte tower with two queen beds. Absolutely beautiful and cozy. Breakfast needs improved, hopefully they fix that before I come back in two weeks from 20th to 22nd. As long as my room is very clean and breakfast is great I'll be coming here with my kids every summer like I did with my parents. Pool is awesome too!
from Marlton, New Jersey
Submitted on 11-08-2016
We only stayed one night in this "resort." Staff was very friendly and nice. Rooms however were a little dated. The main draw of this "resort" was the beautiful creek and I thought for sure there would be some sort of view of it but there isn't. You can open the security door and see it but the only window facing it was in the bathroom and it is frosted for privacy! I would have loved to open a window to hear the water even but the bathroom window wouldn't open even if you had used a crowbar. Ok... Read more
from Fort Lauderdale, Florida
Submitted on 13-08-2016
We had a wonderful stay at this hotel. It was very clean, great amenities, pool w/waterfall, clean room, nice little river view. The beds were very comfortable. It is close to downtown Gatlinburg, had a nice breakfast place across the street. We will definitely stay here again.
from Frankfort
Submitted on 14-08-2016
Love it. The rooms are large. A lot bigger than a hotel room. Will definitely stay there again soon. The only thing I wish was different was they only serve breakfast from 8-10 if you're an early riser or a late sleeper you will miss out. Other than that I enjoyed my stay at the lodge and will definitely stay there again and will also recommend the lodge to friends and fill.
from Thomasville, North Carolina
Submitted on 14-08-2016
Owners are in the process of upgrading rooms at a rate of 1 a week. Breakfast was very disappointing as my wife tried it the first morning (a Tuesday.) Oatmeal in crockpot was gummy and oatmeal bar was non-existent as there were two toppings. .Biscuits were cold and gravy slightly warm. No yogurt. Apples and oranges were available. Cold cereal was available. Had bagels and English muffins but no doughnuts or danish.Most basic hotels have better offerings and this is a resort!? Housekeeping was ... Read more
from Toledo, Ohio
Submitted on 15-08-2016
We stayed for a couple days on our way back from Florida. We love the area and have vacationed here. The hotel is not bad at all. I would not call it a resort by todays standards... maybe back when it was built. It does have a nice small pool with a little water slide and waterfall. There is also a shuffle board thing. Behind it is a nice creek. If you get aroom, get one facing that. We stayed in the third building to the left. We had a balcony overlooking the creek. It was very relaxi... Read more
from Candler, North Carolina, United States
Submitted on 15-08-2016
We went years ago with family and we're back bey the creek , we were young and the rooms were nasty, but cheap so we didn't care, this was in our late 20's , were were by the creek so the creek made up for it, the pool was dirty and cold, we returned a couple years back, the service was very bad and room was very nasty, we never attempted the pool cause it was chilly out, it really isn't that close to the main strip and prefer not to walk that far due to health issues, now in my 40's I prefer a ... Read more
from Saint Charles, Missouri
Submitted on 30-08-2016
We purchased 5 nights at Brookside Resort (BR) from Living Social. I was looking forward to going back to this area because I was an FBI Special Agent assigned to the Knoxville, TN field office from 2/84-3/87, and loved this area. We booked our rooms directly with the resort and specified we needed an ADA compliant room, as I have Multiple Sclerosis and need grab bars, etc. in the bathroom. Management assured us they could accommodate my needs. We arrived at BR the evening of August 8th. We chec... Read more
from Zeeland, Michigan
Submitted on 30-08-2016
Great stay at the brookside resort the bed was very soft and comfortable room was clean bathroom was amazing so was the view of the river on the back. the pool was awsome too. The price wasnt bad either would definitly stay again
from Ocala
Submitted on 03-09-2016
We had a very nice stay. The staff was very helpful and the room was clean. We enjoyed the pool. Our room was clean but was stuck in the 70's. From the looks of things it does look like they are updating the rooms because they had some construction going on. I would definitely stay again even with the 70s decor.
from Connellys Springs, North Carolina
Submitted on 04-09-2016
We were disappointed in this room. I was told it would have a fridge. The lap was unplugged and we couldn't plug in because was behind the bed that would not move. Balcony door wouldn't unlock with the key so my husband got locked out. The shower rod feel and hit my son on the head, plus the shower head wouldn't work but the hot water would run out in the bath. The cot was not in our room when we arrived. Was the coffee pot didn't need a filter yet it was full of grounds. We canceled out Decembe... Read more
from Lexington
Submitted on 08-09-2016
What the facility shows in age, it more than makes up for in every single convenience you could need, private, quiet balcony, tucked over the river, wonderful pools for kids and cheerful, attentive staff.
from Clarksville, Tennessee
Submitted on 08-09-2016
brookside resort has the friendliest people working there. the manager Crystal Gorrell has assisted my family on many different occasions and has always helped with anything she can. the view provided by the resort is top notch as it has a running stream behind it. it is located very close to the strip to where you can walk to downtown and has many options for eating near to it. i have stayed at different locations in gatlinburg and no other place offers the hospitality or value that Brookside R... Read more
from Collierville, Tennessee
Submitted on 08-09-2016
Brookside is doing some remodeling to enhance the beauty of the property. Honeymoon Suite was perfect. discouraged by the lack of housekeeping n communication with front desk clerk who failed to return voicemail after 3 hours of leaving message. Plus personally spoke face toface with desk clerk and she still failed to notify housekeeping.
from Washington Court House, Ohio, United States
Submitted on 09-09-2016
Nice hotel and view was fabulous. I would stay again if ever in town. Swimming pools were a plus also. So if u get the chance try it out. Get the jacuzzi room its alot bigger room with a couch and king size bed.
from Villa Rica, Georgia
Submitted on 10-09-2016
We went to this Hotel because of a Groupon special. The room should have been updated 30 years ago. Someone had attempted to clean the room. Mold in shower,cob webs everywhere. Part of the hotel looked to have permanent residence. Pool was extremely dirty. Only stayed here one night. Was hard to find by address. The staff was nice but I would not stay here again.
from
Submitted on 12-09-2016
Very nice place. Rooms need better cleaning,kinda rush job is what housekeeping looks to had done. Staff is on point when you need something. Pools are well mantained. Close to downtown Gatlinburg. In all this place is very nice, fairly clean and family friendly. The breakfast is free every morning and really good waffles made fresh, great biscuits and gravy, and good oatmeal. If going to Gatlinburg stay at Brookside Resort.
from Cartersville, Georgia
Submitted on 13-09-2016
The place was very clean. The people there was very nice. The pool was very beautiful the waterfall in the pool was beautiful. The only thing i would change is the mattresses they were hard and hard for me to sleep on.
from Anderson, South Carolina
Submitted on 14-09-2016
Pictures were not anything like the rooms or pools. We were not impressed and slightly shocked when we got there at the difference.Older furniture and amenities. The shower head was so low that I had to duck down to wash my hair and in only 5'5".
from
Submitted on 14-09-2016
Went for labor day weekend and stayed 2 nights. I don't usually stay here, I normally would stay at Zoders but they were full. Gave this place the benefit of the doubt (even after seeing them on hotel impossible) and decided to keep my reservation and stay there. At first I thought it was going to be fine. After a thorough check of the room (my typical response to staying in a hotel I've never been to before) I found it to be clean and I was fairly pleased. When I go to plug my charger in, I fi... Read more
from Rural Hall, North Carolina
Submitted on 14-09-2016
The room was very clean, and the sound of the creek behind the hotel was for a perfect nights sleep! Very roomy and cozy. I was very happy with my stay here. It was less the 5 minutes away from downtown Gatlinburg. Definetly will be booking here again.
from Chattanooga, Tennessee
Submitted on 14-09-2016
We had a fantastic stay at Brookside!! We'll most certainly return! The employees were great... The room that was issued to us turned out to be under remodel but they immediately accommodated us with another. Thanks Brookside for being apart of a great get away for us.
from Cumming, georgia
Submitted on 15-09-2016
We had a blast! Pool and slides were fun! Everything was super clean. Long walk to downtown but it helped to work off all the moonshine and food. Left the kids at home and enjoyed every second. Staff was nice and the breakfast bears gave us the giggles..
from Speedwell
Submitted on 21-09-2016
We stayed there over the weekend. The room was big and clean with a private balcony overlooking a creek. The staff was friendly especially the guy who fixed breakfast. The breakfast was pretty good. Try the waffles. The pool was nice. We will definitely be back
from Scottsboro, Alabama
Submitted on 21-09-2016
Cobwebs in the room, never brought my wife a hair dryer that was missing, tub was stopped up when we arrived, smelled like no one had stayed there in weeks. These things were mentioned at check out and no concern was shown what so ever. All the staff was interested in was printing the receipt.
from The Woodlands, Texas
Submitted on 21-09-2016
We've stayed many times over the years and feel comfortable there. The remodeling of the rooms and, now, the bathrooms has added a lot to the experience. We'll be back again - love the location - it's quiet and not on the Parkway, but just minutes to the Park and the trolley stops at the door. Thanks for another good experience.
from Atlanta, Georgia
Submitted on 22-09-2016
Clean,peaceful, and quiet. We would go back. My husband was very please an he would like to go back with all the family and stay at least a week to be able to enjoy the nice pool and outdoor jacussy. Thank you!
from Fletcher, North Carolina
Submitted on 22-09-2016
The room had all wood paneling. The only update to the room was the bathroom and it had multiple creepy crawlers in it. The carpet hadn't been replaced in what smelled like 20 years and had burns from the fireplace as well as multiple mysterious stains. We also experienced little bites on our legs. We putting down white paper over night we woke to find fleas on the page. We were originally drawn to the hotel for the pool and room updates that looked amazing online. However, we quickly learned ... Read more
from Batesburg, South Carolina
Submitted on 22-09-2016
I just returned home from staying at Brookside Resort in Gatlinburg, Tennessee. It was not a pleasant experience!!!!! I had booked 3 rooms several months in advance to be sure we would have nice, clean rooms when we arrived for the Jubilee Conference. I had been told I could check-in at 2:00 p.m. When I arrived at 2:30p.m. I was told the rooms would not be ready until 4:00 p.m. When I called back at 4:00p.m. I was told the rooms would not be ready until 5:00 p.m. or later. Each time I said just ... Read more
from Richmond, Indiana
Submitted on 22-09-2016
Booked at Brookside and expected a great getaway but....after changing rooms three times, first room was full of spiders on balcony, door frames, very uncomfortable, next room was new which was beautiful but had been flooded, third room was dated and ended up with a filthy room. Arrived and after 2 hours was in the third room, no toiletries or towels. Toilet was running and dirty, shower, sink and shower faucets dripping. Finally got towels and just stayed since we were exhausted. Maid did come ... Read more
from
Submitted on 24-09-2016
First let me say the front desk staff (all of them) were extremely polite and helpful! Now, on to the hotel....I bought a deal through groupon. The hotel itself is about 3 blocks or so from downtown Gatlinburg so it's a decent but easily doable walk. There is also a trolley that will pick you up in front of the hotel and take you downtown for $.50. There are 2 outside pools and one hot tub. The pool water was a bit cold but the hot tub was wonderful! When we entered our room, there was a terri... Read more
from
Submitted on 26-09-2016
My company booked a small group tour for fans of a local musical group that live in Gatlinburg. We had several rooms for the group and had no major complaints about any of them. The rooms are not new, the property has been there awhile but our rooms had recently been remodeled and were comfortable. We had our dinners catered by Great Smokey Mountain Catering and we dined in the Event Center over the three night stay. The staff was hospitable and accommodated our needs nicely. Our group really e... Read more
from Englewood, Florida
Submitted on 29-09-2016
We have been stopping there on our way back from Ohio to Florida for last 8 years. You would think some sort of knowledgement would have been said .. Was told to you use booking .com for best rate but still paid more than it was worth... Breakfast is fair, no eggs used to serve pecans on oatmeal. More run down not a good rate for the money. Downtown rates the same so changing for next year
from Cowpens
Submitted on 30-09-2016
Bathroom was updated and nice loved our balcony view in back on creek. Nice breakfast a little hard to find the building it is in but very good breakfast. Friendly staff. They are not pet friendly. Check them iut.
from St. Louis
Submitted on 30-09-2016
This place is really nice: 1) located a few blocks from the crazy traffic and crowds on 441 makes it easy to get to restaurants & shops, the Smokies, or Pigeon Forge 2) our room had a very nice remodeled bathroom and new living room chairs 3) the room had a fridge and microwave, a wood-burning fireplace with wood supplied 4) the room has a balcony in back over a mountain stream, so you can open your windows when sleeping and listen to the soothing sound of a running stream, making you think you... Read more
from Parkersburg, West Virginia
Submitted on 04-10-2016
We stayed here for 4 days. I was a little nervous about this place after reading the reviews. This hotel is in walking distance of down town gatlinburg and was very quite. I would defiantly stay here again, it's so convenient to everything and was a great place for the price! We also enjoys the balcony that over looked the creek.
from Greenville, South Carolina
Submitted on 04-10-2016
Basic hotel, basic breakfast. The staff was nice and accommodating. The basic rooms could use some new chairs and new carpet before I would want to stay again otherwise. The location is a good spot to enjoy an afternoon out or just dinner.
from New Jersey
Submitted on 06-10-2016
This is so strange.. I dont remember when has any hotel charged us upon booking and not upon arrival. My stay is after 2 months but I was charged immediately.. I booked for 2 weeks at nearby dates just that I can cancel one of them later due to the circumstances. One more strange thing happened, I cancelled one of the bookings yet my money was not transferred back. It was more than a week after which I called the hotel and they had to manually send my refund (which takes another 7 days) upon my... Read more
from Ponchatoula, Louisiana
Submitted on 08-10-2016
This was a quiet location but close to the busyness. Easy to get out and find parking for downtown. A nice remodeled bathroom, sufficient breakfast and a quaint trail along the brook. The brook could be heard in our room. Very calming. Would recommend to stay again next trip!
from Alcoa,tN
Submitted on 08-10-2016
This hotel has some age on it but I love to stay there. Rooms are large with microwave and refrigerator. Most have a fireplace and all have a balcony overlooking a mountain stream. Great place for kids to " River Stomp". Has pool, shuttle board, playground and the Trolley stops right in front to take you into Gatlinburg. I think there is a grill and Picnic table by the river. There use to be one, not sure if it is still there. I love to just relax On the balcony and listen to the river flow over... Read more
from Chico123456
Submitted on 09-10-2016
Not new or fancy, but a real good value for the money. Rey nice personnel at the office as well as the breakfast room. Close location, convenient to Gatlinburg as well as Pigeon Forge. Easy accessin and out.
from
Submitted on 09-10-2016
The front desk personnel were friendly and helped resolve a booking issue in that a second room that had been reserved was not included in the reservation. I had asked for a renovated room; and even though I realize that sometimes requests cannot be honored, I was disappointed in the condition of the room. It appeared the room had not been vacuumed, there were stains on the sheets, and the bathroom walls, door, etc. were quite dirty. The bed was uncomfortable as well. The balcony was not pri... Read more
from Pensacola Beach, Florida
Submitted on 11-10-2016
The carpet was gross. don't walk barefoot. The bed was hard and lumpy. The photos online were 20 years old- so the property has not been cared for at all. The front desk was rude. It was not at all what I had pictures when I made the reservation. No lighting on the handicap ramps.
from Fort Lauderdale, Florida
Submitted on 12-10-2016
Not recommended we came for one night and we take 2 rooms they both was dirty. They clean the bed sheets with dry cleaning. the room was smells very bad too. The bathroom was dirty also no shampoo only body lotion and one hand soap
from London, United Kingdom
Submitted on 12-10-2016
We stayed at the Brookside Resort for two nights while on a road trip. We used it as our base for hiking in the mountains and enjoyed the 15 minute walk into town. We had a top floor room overlooking the creek which we were able to reach easily via the lift with our suitcases. Our room was huge and classically decorated which suited the log burning fireplace (which we definitely did not require use of as it was a hot and humid weekend!) A basic breakfast is provided which was good considering th... Read more
from Brunswick, Georgia
Submitted on 13-10-2016
Nice location. Not too far from the main strip but far enough to get away from the noise. Nice stream behind our room. Room was a little outdated but not too bad. Having a trolley stop right in front of the office is nice.
from
Submitted on 13-10-2016
First off the good points: nice location, away from the crowds, balcony over the brook was very relaxing. Our first impression was not bad, that changed quickly after check in. The Honeymoon Suite we booked had been refreshed after our reservation was made, that meant we now don't get a Jacuzi tub and the wood paneling had been replaced with maroon wallpaper, the fireplace was still there though. We called the office an asked what happened to the room we had booked? After about five minutes ... Read more
from Weston, Florida
Submitted on 15-10-2016
Needs updating and could make better use of the beautiful creek behind the rooms. Needs a screened window that could be opened to hear the creek. Breakfast is a nice feature. It's nice to be located out of the hustle bustle.
from Kathleen
Submitted on 16-10-2016
Poor maid service, front desk attitude poor, left clothes in closet and when called said they couldnt find them. I will never stay there again and will let friends know our disappointment. Breakfast definitely not worth the money
from Greenville
Submitted on 16-10-2016
Me and my 2 children stayed here for a week. The rooms were clean and stocked. The river view room was so relaxing. We will definitely stay here again. We already recommended this to our family and friends.
from Tallmadge
Submitted on 17-10-2016
This was our first stay at the brookside resort, I loved the view from our room. My only complaint was about the breakfast, it would have been nice to have eggs available as well as bananas and liquid creamer instead of the powered kind.
from Belmont
Submitted on 18-10-2016
It had been 30 some years since my sister and I stayed at this quaint hotel for our girls get away weekend. Not much has changed. The lovely balcony overlooking the mountain stream is what I remembered so fondly our last visit. The bathroom was updated with stone sink and great shower head. The linen was clean however the carpet did not look like it had been updated in 30 years and was grimy particularly in the kitchenette area. We all noted some allergy issues when we woke up the next morn... Read more
from Cumming, Georgia
Submitted on 18-10-2016
We went on a quick vacation for our anniversary and had a great time. The rooms were reasonably priced and we loved the pool and hot tub. The rooms were great and the view over the creek was nice. The bear waffles were yummy at breakfast too. It is about a 10 minute walk to all the attractions, but it was a quiet place to stay. We would definitely stay here again.
from
Submitted on 18-10-2016
We came here for a quick fall getaway! Staff was friendly and we were lucky enough to get to stay in the room that had just been remodeled (room 211) ask for it if you stay here. The décor was so cute and the view from the balcony was great! The hotel in general is fairly old and although they are working on renovations, it seems like most of the hotel is still old! Only complaint was the breakfast wasn't that great (basically a carbohydrate fest) and it was a LONG walk to downtown Gatlinburg (... Read more
from Wytheville, Virginia
Submitted on 19-10-2016
We got at the hotel at 3 o'clock to check in and front desk told us we had to wait till 4 to check in. Also they charged my credit card two weeks before we got there. When we arrived I asked to pay cash for the room before or after check out and was told we don't expect cash. Next time we will definitely stay at Hampton inn
from Cumming, Georgia
Submitted on 26-10-2016
It was not a pleasant stay. Building is old and you can feel it as soon as you step into the property. Not maintained well, felt a expensive for what we were getting. Beds smelly, was unable to sleep. On positive end, rooms size is big comparatively to other hotels and very accessible to downtown Gatlinburg, I genuinely would not recommend to others or like to visit it another time.
from Lakeland, Florida
Submitted on 27-10-2016
Overall Brookside was great and very clean which is very important to us, the only thing I would like to see is a little more variety in the breakfast menu. The bathroom was modernized and done very well the only thing I wish the shower had grab bars added, the tub/shower is a little high and you have to be careful getting in and out of.
from Elverson, Pennsylvania
Submitted on 27-10-2016
The room was awesome! The fireplace was nice for a warm and cozy room and the deck with the view of the creek was incredible. Just to sit, listen, and relax was so peaceful. We actually watched otters swim the one night! The staff was very friendly and helpful. The only thing I was disappointed about was breakfast. It was incredibly busy in the small area where you can get breakfast and only one woman doing all the work! I felt so bad for her. The sausage gravy and biscuits were delicious though... Read more
from Belleville, Michigan
Submitted on 27-10-2016
So here's the low down. The rooms were clean. The staff is friendly. The bathrooms were clean. The building could use some tlc. It's dated and there's old roof leaks and ceiling stains. Burns in the carpet from the fireplace. Things like that. Oddly the bathroom in the room has been completely remodeled but they stopped there. The mattress is terrible. There's a huge dip in the center and you wake up feeling like you lost a fight. We discussed battle wounds with our neighbors that had... Read more
from
Submitted on 27-10-2016
Let's start with the good nice large room and comfortable bed small deck / cement porch overlooking the creek Now the Bad Lobby smelled, entry to building dirty and never cleaned the 4 day stay the elevator sounded like it was going to break down at any time. The bathroom was from the late 60s early 70s, poor lighting. Make sure you turn the knob on the door if you want the maid to come other wise you are SOL if you need more than 2 towels 2 hand towels and 2 wash cloth Not Worth the Price P... Read more
from Bolivia, North Carolina
Submitted on 31-10-2016
Booked on line, picture shown was not room we got! Musky smelling, cigarette burns & holes in pillowcases, walls had been patched with plaster & not painted! And much more! Couldn't wait until we were out of that room. Think we had been put in the older section that had no updates. Never given a bad review before but had to warn other vacationers.
from Ashland City, Tennessee
Submitted on 02-11-2016
My husband and I have stayed here several times but it was so outdated and had a musty smell but always clean and loved the view of the creek. Our last visit was October 28 2016 and was amazed that they had updated. Made such a huge difference. Will continue to go back.
from Warsaw, Kentucky
Submitted on 03-11-2016
Room was musty and housekeeping didn't even come to clean room on our 2nd day, we had to go take care of our own trash and towels. We had an issue with another charge on my card and I've called and left a message 3 times for the manager// owner to call me back and I still haven't received a call and it's been 4 days now. We were planning on coming back with our kids and extended family this winter but we will not be staying here.
from
Submitted on 03-11-2016
We chose here to come for our honeymoon. Check in was super easy, we got there close to 11pm and they made it simple, quick, and entertaining. The breakfast was ok, biscuits and gravy every day, it may be different on the weekends. The room was clean, the private balcony was super nice. The fireplace was a great addition.
from Smyrna
Submitted on 03-11-2016
A little off the main drag but worth it! We had a balcony right on the creek...bon fires at night and also a rock fireplace in our room! Great place to stay!! The room was very clean and the staff were so nice and helpful. Can't go wrong with Brookside!
from Gray Court, South Carolina
Submitted on 04-11-2016
We just got back from a week in Gatlinburg and we stayed at this nice hotel. Our room was on the 3rd floor and had high, beamed ceilings. It was not one of the rooms that had been remodeled yet, but clean and neat as a pin. We had a king sized bed that was very comfortable. Loved the little balcony looking out over the brook. Check in was super quick, as was check out. Very nice staff, even the men doing the remodeling that I crossed paths with were so nice and polite. Housekeeping did a great j... Read more
from Orlando, Florida
Submitted on 08-11-2016
Good location, not bad for the price, but sheets, blanket weren't so clean. Also made reservation for room w balcony but didn't get one. The maid didn't vacuum and clean much. The nice plus was having creek in back, sound of water was calming.
from Hernando, Mississippi
Submitted on 08-11-2016
Disgusting! There was POOP left on the toilet seat. Room was terribly outdated! Very uncomfortable due to old/outdated appliances. Heater looked like a fire hazzard. Toilet/Shower/Countertop was yellow in color to give you an idea on age. Overall just old and gross and disappointed because location was nice.
from Troutman, North Carolina
Submitted on 09-11-2016
Cozy and older at first glance. Which was fine. Woke up to notice blood on our sheets. Called housekeeping. While we were gone for the day, they were changed. Noticed blood on BOTH beds and sheets later. When I called to complain, they said it was from us and they hope we are feeling better. Apparently the maintenance man took a photo of a towel that was in the floor "covered in blood". No one in our family had ANY blood on them. My son had gotten his face painted at one of the local dinner show... Read more
from Jacksonville, Alabama
Submitted on 13-11-2016
Number five stays in a row. After over 30 years of visits in spring and fall, we have found out perfect place and don't need to look further. Just to list a few of things we love the most about this resort: Quiet area over a stream. Balcony over stream. Close enough to walk to town or take the trolley that stops right in front of office. Easy access in and out of resort. Huge open parking lot. Wonderful full continental breakfast. Comfortable beds and bedding. Beautiful woodsy grounds with br... Read more
from
Submitted on 13-11-2016
It was closer to town than expected, so that was nice. We chose to walk to the shops, but the trolley would have been convenient if we had the kids with us or the weather wasn't as pleasant. I'm giving this hotel a mediocre rating because it was kind of mediocre. Clean, good price (we got a "last minute" rate) and definitely adequate, but nothing spectacular. The photos on the website made it look a little more up to date, but there are multiple buildings, so I suppose we were in one that wasn... Read more
from Florence
Submitted on 14-11-2016
My grandmother, my mother, and I stayed here for a trip to Gatlinburg. It was a very quiet area. The view was beautiful. We had a great time. The breakfast tasted great. It tended to get crowd in the breakfast room. The hot water was very hot!
from Chicago, Illinois
Submitted on 14-11-2016
Conveniently located once you are able to turn off of 441 (which can get quite congested at times). Close to several local restaurants if not interested in be where all the tourist action is (which is what we enjoy). Local trolley service stops right at the entrance to the Resort..
from Zagreb, Croatia
Submitted on 15-11-2016
Good location, peaceful and quiet place, close to the downtown Gatlinburg, just a few minutes of walk. Room got everything needed for comfortable stay, it was clean, the staff was nice. Only complaint is unstable wi-fi connection and the same breakfast every day. I would come here again.
from Webster, North Carolina
Submitted on 16-11-2016
This is a lovely place. The room was very comfortable and full of conveniences, and it had a beautiful view. And thank you to the helpful, honest, friendly staff for discovering and returning my lost wallet before I even knew I had lost it.
from Columbia, South Carolina
Submitted on 17-11-2016
Enjoyed the three nights we stayed. Enjoyed the home made biscuits and gravy they served for breakfast. It seemed everyone in hotel came at the same time because the breakfast room was packed. Out door lighting was out, it was hard to open door in the dark.
from Fairborn
Submitted on 23-11-2016
When an awesome time overlooking the Littlebrook sitting on the balcony. Out of the hustle and bustle of being right downtown. The grounds are beautiful. The continental breakfast is alright. Right at the mouth of going into the mountains the trees are beautiful
from
Submitted on 23-11-2016
This is the third time staying at Brookside, this a yearly stop for my family on our way to Kentucky. The rooms are a bit dated, but always very clean. The staff is very pleasant and helpful, they have let us check in early each time. We love the view of the creek from each room and the fireplace. Only complaint is there being no choice of eggs at breakfast.
from Athens, Alabama
Submitted on 24-11-2016
This was the 2nd time we stayed at brookside. The first time it was a clean slightly dated room which was fine we don't hand out in the room. This time was the last time. The room was very dated. Cob webs hung from the ceiling fan and beams. The chair in my relatives room couldn't be used because of an extremely loose leg. But worst of all. I felt like I was a nuisance at the front desk when I checked in afrontnd when I had to go ask for an iron.
from Navarre, Florida
Submitted on 24-11-2016
It is a lovely place. Sitting on the balcony and listening to the water flow is awesome. The staff is super nice! Couldn't ask for a better staff. Our first night here our coffee maker broke. Had a new one within minutes of telling them about it. Everyone is so helpful. The cleaning staff is on point. They make sure you have what you need every single day! I did clean a couple of things upon arrival but that's because I have OCD not because it was "nasty". We will definitely be back. Than... Read more
from Birmingham
Submitted on 25-11-2016
We went as a family for a mini reunion and the staff could not have been nicer and more gracious! This is the 4th time I've stayed at this resort and the staff is always the kindest people who go out of their way to help their guests.
from
Submitted on 27-11-2016
If you are looking for a standard hotel with breakfast, I can recommend Brookside. I would not pay full price. This is an old establishment, but we enjoy the creek side views and being able to walk into downtown. Traveling with kids/teenagers, it's one of those places where you don't have to worry about the surroundings. Nice pool, when open. Plenty of room on grounds for kids to run around on. Papa John's is across the street. There is also a little micro-kitchen in the rooms. The bathrooms hav... Read more
from Lake Wales, Florida
Submitted on 28-11-2016
room was filthy ask to be moved front desk rude and didnt care i was told they had no rooms available and the room would be deep cleaned. when we got back the only thing done was trash and one bed made bathroom had not been cleaned at all as promised. ii was not offered any compensation or any concern. i checked out a day early because i didnt want to be there any longer and when i checked my credit card i was charged for the full stay . when i called there was no concern again and was told by... Read more
from Nashville, Tennessee
Submitted on 29-11-2016
My family and I have been staying at this location for over 4 years. The staff is absolutely the best. They are attentive to your needs and do everything they can to make your stay the best. This property is older but nostalgic. Our favorite place
from
Submitted on 30-11-2016
Very Quaint Hotel. Also very clean! Housekeeping & Staff were very nice! We had a wood burning fireplace in our Room & beautiful view of the river! Made you feel like you were actually in a cabin instead of hotel room. Could use some updates on some things but overall a good place to stay!
from Greensburg, Indiana
Submitted on 01-12-2016
Our room was spacious and comfortable with a great view from the balcony. Had a real fireplace in our room but didn't use it. The room was clean for the most part however because of the fireplace the house keeping staff needs to do a better job of dusting - a little dated - but the bathroom had been nicely redone with a rustic look that fit Gatlinburg perfectly. Nice breakfast but not a lot of other amenities which is fine because we didn't spend much time at the resort anyway. Overall nice ... Read more
from Brandenburg, Kentucky
Submitted on 03-12-2016
Didn't get the rooms we reserved. Rooms were not ready to check in at 4..it was 5 : 30. Trash cans were dirty. No toilet paper in one of our rooms . no hair dryers available. Front desk employees no help
from Appleton, Wisconsin
Submitted on 03-12-2016
this was the most disguisting place I have ever been in - Filthy- dirt behind nightstand- garbage just thrown there- no way that room was cleaned- filth on all the baseboards- fireplace old- had a horrible smell to it- stone on bottom ledge was all wet- took a tissue to wipe it up- all brown yuk- please read all the reviews -it is exactly as everyone has said- I am glad people have posted - you will regret this place- And by the way- the photos do not at all look like any rooms we saw! what?? w... Read more
from Kankakee, Illinois
Submitted on 03-12-2016
We very much enjoyed our stay, we had a room with a fireplace,kitchenette, bathroom was redone,and I loved setting on the patio listening to the wayer from the brook.Office staff was very friendly and helpful. Room was clean,breakfast was good. We will definitely return.
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