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Best Western Twin Islands

Knoxville, TN, US (TYS)

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Based on 954 reviews
This motel is within close proximity of Mysterious Mansion and Gatlinburg Sky Lift.
Room & Rates
Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

1 king bed
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Jetted bathtub
Practical - Sofa bed, free local calls, and iron/ironing board; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
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Standard Room, 1 Queen Bed, Fireplace, No View

1 queen bed
Features a private balcony

Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Fireplace, River View

1 king bed
Balcony with river views

Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Refrigerator & Microwave, River View

1 king bed
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Refrigerator & Microwave, River View

1 king bed
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 1 King Bed, Fireplace, River View

1 king bed
Balcony with river views

Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Fireplace, River View

1 king bed
Balcony with river views

Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Double Beds, Refrigerator & Microwave, River View

2 double beds
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Double Beds, Fireplace, River View

2 double beds
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Queen Beds, Fireplace, River View

2 queen beds
Balcony with river views

Relax - Fireplace
Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 2 Queen Beds, Refrigerator & Microwave, River View

2 queen beds
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, Multiple Beds, Kitchen, River View

1 king and 1 queen bed
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Standard Room, 1 King Bed, Accessible, Bathtub

1 king bed
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 1 King Bed, Accessible, Bathtub

1 king bed
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Double Beds, Non Smoking, Kitchen

2 double beds
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Bedrooms, Non Smoking, Kitchen

3 beds
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Bedrooms, Non Smoking, Kitchen

3 beds
Features a private balcony

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, Multiple Beds, Kitchen, River View

1 king and 1 double bed
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Kitchen with refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Room, 1 King Bed

Standard Room, 1 King Bed

1 king bed
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

2 double beds
Balcony with river views

Entertainment - Free WiFi and wired Internet access, cable channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Bathroom - Free toiletries and a hair dryer
Practical - Free local calls, iron/ironing board, and desk; cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Best Western Twin Islands
539 Parkway, Gatlinburg, TN US 37738

Rooms
Make yourself at home in one of the 112 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Be sure to enjoy recreational amenities including a spa tub and a seasonal outdoor pool. Additional amenities at this motel include complimentary wireless Internet access, a fireplace in the lobby, and a picnic area.

Dining
A complimentary hot/cold buffet breakfast is included.

Business, Other Amenities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

AMENITIES:
  • 24-Hour Front Desk
  • Complimentary Coffee
  • Fireplace in Lobby
  • Free Breakfast
  • Free Local Calls
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility
  • Outdoor Seasonal Pool
  • Picnic Area
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 954 reviews
from Chester, New Jersey, United States
Submitted on 24-05-2016
This hotel is located in the heart of all of the action of Gatlinburg. The facility consists of multiple buildings clustered around a small river system (and many ducks!) The building I stayed in, Honeymoon Island, had no elevators, but had a ramp to the second floor rooms with outside (but covered) entrances. Very convenient. Staff was helpful and friendly. The only fault I can find with check-in was that the main office was not marked well and was a bit hard to find. The room was spaciou... Read more
from Columbus
Submitted on 25-05-2016
Very nice hotel. Clean comfortable room with a wonderful bed. We slept great. A/C worked great which for us is a big plus. we walk a lot so we enjoyed going to all the shops. I highly recommend staying here.
from Canada
Submitted on 28-05-2016
Check in and out was easy. Staff friendly and helpful. A few buildings clustered around a courtyard with an outdoor pool. Easy walk to main street with many shops and restaurants. Has a stream running around the property. Quite relaxing. Good breakfast with hot and cold items. I'd stay here again.
from Tiffin, United States
Submitted on 28-05-2016
Have used this hotel on two prior visits to Gatlinburg. Great location for trolley and getting around. Love the balcony that overlooks the creek for kicking back after a busy day. While the hotel is slightly dated the staff was helpful and professional. The breakfast bar was well stocked and the lady that took care of it kept things clean and was very friendly. I would recommend this hotel and plan to return in the future.
from Chester, Virginia
Submitted on 29-05-2016
Room was nice. Friendly service.The location was within walking distance of the aquarium, Ripley's Believe It or Not, and shopping. Being put in Honeymoon Island was extremly awkward. So if traveling with friends, might want to be specific in which room(s) are acceptable.
from Winston-Salem,NC
Submitted on 30-05-2016
Staff- 5 stars,great people Breakfast - 1 star , dismal location - 5 stars, walk to everything Rooms- 3 stars,worn but good enough TV - 3 stars, plenty of channels but a poor TV noise - 2 stars - quite loud,thin walls. value- 3 stars cleanliness- 2 stars, a few critters. WIFI - 4 stars, decent speed Not bad for Gatlinburg.
from Cache, Oklahoma, United States
Submitted on 02-06-2016
The grounds were nice and the playground was a fun place for my kids. It was within walking distance to all the main attractions. When you walked into our room the sink and bathroom were literally the first thing you encountered. Our bathroom had hair on the floor and the wifi was non existent.
from
Submitted on 27-06-2016
This hotel was very clean. Housekeeping did a great job. The front desk was okay, not friendly but not rude either! We absolutely loved the breakfast lady!! She was super spunky!! Besides the room being clean, they were very tight. There is a lot of furniture crammed in a small space. The bathroom counter was very small, only enough room to set our bag on. Overall this hotel was average. Its a clean hotel on the main drag.
from Bryant, Arkansas
Submitted on 28-06-2016
We thoroughly enjoyed our stay at Best Western Twin Islands. The room was comfortable and at a great location within Gatlinburg. I would have enjoyed more breakfast options like bagels or made already made oatmeal with additional add-ins.
from Florence,MS
Submitted on 29-06-2016
Visited this location during a vacation with my husband. We looked on the internet and found this location. We were given a very nice room with handicapped capabilities, as I need them. This location is next door to one of the Best aquariums I've ever visited! We were there in the Fall of the year and the changing of the leaves were Beautiful. Hotel room was very nice. Great Staff, and within walking distance to shopping and eateries. The view of the Little Pidgeon River was very nice. Ducks flo... Read more
from
Submitted on 02-07-2016
Overview: This was for a 12 day family vacation with two children under age 10. We will probably not be return travelers to this area but for our stage of life and length of stay, it was a good choice. Pros: 1. We are novice travelers. Best Western was unable to book us these 12 days in a row 8 months in advance by phone due to a group reservation but we were able to book it through a third party website. Best Western then honored our reservation and upgraded us to a Queen Jacuzzi suite -... Read more
from hazleton, United States
Submitted on 07-07-2016
this is a nice hotel located on the main strip in Gatlinburg. the hotel staff are very friendly and the rooms are very clean and comfortable. this is our second stay at this best western and have had a very nice experience both times. we plan to stay there again next year....
from Mooresville
Submitted on 09-07-2016
I always set my expectations low when it comes to hotels and I'm usually not disappointed. The Best Western Twin Islands was really decent though. The room was clean, the carpet was fresh, the beds were comfortable, the bathroom was decent. The breakfast wasn't anything to write home about but I would rate it as the average breakfast you get at most hotels. Staff was friendly and really went out of their way to help me correct a problem with my points credit card that did not show up properl... Read more
from Lebanon, Virginia
Submitted on 09-07-2016
The room was fair, nothing special for 160 dollars. But the end room had a balcony view of the river, which was full and swift. The room was quiet , fairly clean, All in all it was a great stay, but for 160 I expect much, much more.
from United States
Submitted on 11-07-2016
Best hotel we've stayed in over the years when staying in Gatlinburg, TN. We called several times to ask questions and all questions were answered and so pleasant and friendly. I really appreciated all the time taken to help us. Best location too.
from
Submitted on 12-07-2016
We had recently stayed at another hotel in Gatlinburg that was rated much higher than this hotel. Unfortunately, that hotel was a big disappointment. The Twin Islands hotel was a nice surprise for a change. The rooms were clean, made up nicely, and had a great view of the river. The rooms were very easy to get to, and were what you should expect to see when arriving at a hotel. The staff were friendly and helpful. Parking was good, and there was a nice playground for young children. The only dow... Read more
from Northampton, Pennsylvania
Submitted on 13-07-2016
Loved staying here for a few days however the rooms are very small! It was a little frustrating having a toddler in this room with it being so small and the walls are pretty thin. I do want to say that this is a great little property over all and a great value. It was very clean, well appointed and the property had a retro feel to it. Reminds me of someplace I would have stayed as a kid growing up in the 70's. Cute pool, play area for the kids and amazing location within walking distance to ever... Read more
from
Submitted on 16-07-2016
The room was mostly clean looking. The jet tub looked like it could use a better cleaning and the carpet could use updating. The location was convenient, close enough to walk to all of Gatlinburg's attractions, but not where noise would keep you from sleeping.
from savannah, United States
Submitted on 18-07-2016
we've stayed at twin islands many times and have never been disappointed. Great atmosphere and situated close to the shops which is in walking distance. the people that work there are friendly and helpful.
from Peebles, Ohio
Submitted on 25-07-2016
My family and I spent nearly a week at Best Western Twin Islands in Gatlinburg, Tennessee. We were lucky enough to stay in the apartment over the office area. It is quite a climb up several flight of stairs but well worth it. Great parkway views. Twin Islands has the most comfortable beds in town. Great staff. Very clean!
from
Submitted on 25-07-2016
The room we had was very clean and the hotel is perfect walking distance to everything in Gatlinburg.. Loved the pool and free breakfast as well! They also had free popcorn in the lobby which was very nice. The hotel was better than what I thought it'd be and I recommend to anyone!
from
Submitted on 26-07-2016
I have been staying here for years and have stayed in every section of the property. It is great for families and singles. The rooms are clean, comfortable and updated. The river views and walkway are relaxing.
from Belfast, United Kingdom
Submitted on 26-07-2016
After reading other reviews on this hotel there obviously was refurbishing going on. I stayed at this hotel on 14th July all inclusive this hotel has changed considerably. Outside appearance was clean fresh white painted. Receptionist ladies spoke good English and very helpful. Room was very modern new beds very comfortable cleaned and fresh towels everyday. I didn't like the glass toilet door no privacy there or the glass diviidor from bedroom to shower area we kept bumping into this during ... Read more
from Louisville
Submitted on 26-07-2016
If you are looking for a good place to stay in Gatlinburg, this is it! I come down here a couple of times of the year to unwind and this is close to everything! The pool is very clean and you will see someone cleaning the grounds too! The rooms are nice and the bed is Great! As far as the breakfast I go the Pancake Pantry right down the street!
from Tompkinsville, Kentucky
Submitted on 27-07-2016
the room was very nice and clean, fire place, hot tub, ref, micowave, in room, loved the water view and the ducks. The pool was very clean. the grounds was clean, there was a play area for kids to plays. Also The front desk people was very nice when we checked in.
from Florence, South Carolina
Submitted on 29-07-2016
As a last minute option, we decided to stop in Gatlinburg for the night while traveling. We saw the proximity of the hotel to where we wanted to be and it was a perfect option. We registered quickly and were on the way to enjoy our evening without delay.
from
Submitted on 01-08-2016
Stayed in room 444 had a nice patio with grassy area right on the creek. Very nice room and beds were so comfy! Great amenities and with in walking distance to everything. Even has a river walk around whole hotel! Loved it and will be back
from Kinvara, Ireland
Submitted on 08-08-2016
We recently spent 2 nights here. We were able to get a special room that had a main bedroom with a king or queen bed, plus in the outer room bunk beds that were full size beds on both levels. This was big enough for the parents, plus the 16, 13 and 11 year old, who all seem to need more bed space. It also had a full kitchen, full bath, plus a powder room. Breakfast was decent, rate was great for the amount of space. Only downside was the wifi was out both days. I don't know about the other... Read more
from
Submitted on 09-08-2016
We had a very nice stay no complaints. The staff is friendly and knowledgeable of the area.The beds and pillows are comfy. The water pressure is great just slow draining.The A/C works nicely. Our particular room was a bit small but the balcony overlooking the creek was very pleasant. They let us have a late checkout because we slept in and we did not make it to breakfast so idk about that. Overall a very pleasant stay and we will definitely return!
from
Submitted on 11-08-2016
I would stay again if I had a room on the far end where I was not looking at the back of stores across the creek. My wife says she would not stay there again. Your socks got dirty walking on the carpet. There was brown all along where the tub met the floor tile. It is and older hotel and looks good on the outside but the rooms need a good makeover. We enjoyed walking along the creek. I marked average in the rating, I would not call it poor but it is below average from the other places we stayed... Read more
from
Submitted on 15-08-2016
The Hotel was large and very nice. The breakfeast was delicious, and the hotel was not located in the very busy part of town which was great. I highly recommend the fishermans cove because it had beautiful waterfront porches and your not facing any other hotels.STAY AT THIS HOTEL.
from Wabash, Indiana
Submitted on 31-08-2016
We stay only with Best Western if possible! We have never been disappointed! The rooms are always clean and the beds are always comfortable! We always feel at home with Best Western! We have never had a problem finding a Best Western Hotel!!
from
Submitted on 02-09-2016
Fairly decent hotel, great staff, clean. Cons are small rooms and dated fixtures. For a tall guy like myself, the bathroom was extremely small. The room was way too small for two queen beds. The balcony is ok, overlooking the water, but you share it with everybody in the building, no privacy.
from Nashville, Tennessee
Submitted on 02-09-2016
No frills but good deal for the money. Located in the heart of Gatlinburg near RIpley's Aquarium. It's an older property but they have kept it upgraded like flat panel TV's, furniture updates and free in-room WiFi. The biggest surprise for being an older property was that the rooms looked and actually smelled clean (not musty). The staff was very friendly and attentive, although some needed to be a little updated on types of places to eat close to the property. We visit Gatlinburg often and... Read more
from
Submitted on 06-09-2016
We've stayed the Twin Island's for many years and have always enjoyed it. The front desk workers actually know us by name. Very friendly, and we've never gotten a dirty room. I would recommend it to anyone looking for a great priced hotel and great rooms. Comfy beds, beautiful view, plenty of ducks to sit and feed and enjoy. It's an all around pleasant and relaxing place to stay in the heart of the Smokies!
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