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Hilton Garden Inn Nashville Franklin Cool Springs

Nashville, TN, US (BNA)

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Based on 605 reviews
Enjoy one of Cool Springs finest - the Hilton Garden Inn Nashville/Franklin Cool Springs hotel - new to the area, but always a favorite of the corpora
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Hilton Garden Inn Nashville Franklin Cool Springs
9150 Carothers Parkway, Franklin, TN US 37067

Hotel Amenities include

  • Free Wireless Internet
  • Free Parking
  • 24Hour Pavilion Pantry Market
  • ATM
  • On-Site Restaurant and Lounge
  • Coin Laundry
  • Gift Shop
  • On-Site Convenience Store
  • Room Service
  • Snack Shop
  • Pool
  • Fitness Center
  • Business Center
  • Meeting Rooms

Rooms include:

  • Complimentary Wired and Wireless Internet
  • Large Work Desk with convenient desk-level outlets, an ergonomic  Mirra chair by Herman Miller
  • Two dual-line phones with data port and Voicemail
  • Complimentary remote printing to the Business Center
  • Refrigerator and Microwave
  • Seating area with high definition Television
  • Jacuzzi Rooms Available

A freshly prepared breakfast is offered daily in the Great American Grill restaurant, and in most locations, lunch and dinner are also available

The Pavilion Pantry convenience mart offers sundries, an assortment of beverages and ready-to-cook meals bound for the in-room microwave oven or refrigerator

Beverages are served in the cozy Pavilion Lounge and select properties also offer a full bar

  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Business Services
  • Coin Operated Laundry (+)
  • Complimentary Coffee
  • Conference Rooms
  • Elevator / Lift
  • Fireplace in Lobby
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property
  • Handicap Services
  • Ice Machine
  • Indoor Pool
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar
  • Luggage Storage
  • Multilingual Staff
  • Non-Smoking Property
  • On-Site Convenience Store
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Sundry Shop
  • Swimming Pool
  • Vending Machines
  • Wheelchair Access
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 605 reviews
from Wisconsin
Submitted on 19-05-2016
My family stayed here for several days and we enjoyed are stay very much. In particular, Victor at the front desk was very the perfect host! I can't say enough about him. We enjoyed breakfast each morning and were well taken care of by Jenny. All employees with whom we interacted were very polite and interested in taking care of the guests. Our room was two doors away from the elevator but we never heard any noise from the hallway. The hotel was clean, the beds were comfortable, the pool was... Read more
from Olive Branch, Mississippi
Submitted on 24-05-2016
This hotel stay exceeded my expectations! The room was clean and comfortable and the room had a Keureg! Beautiful view, and there was a Dunking Donuts, Starbucks, and amazing Pad Thai restaurant within walking distance!
from Castalian Springs, United States
Submitted on 24-05-2016
The hotel itself was beautiful. The room was a disappointment. The carpet was hideous. The first room we had smelled strongly of body odor and the pillows smelled unclean. We asked to be moved to another room. The second room smelled like it had just been cleaned. After dinner when we returned and the bleach smell had worn off it also smelled like body odor. Later that night we discovered that the bedding for the pullout bed was incomplete. It took awhile for them to track down bedding. For the ... Read more
from Adel, Georgia
Submitted on 25-05-2016
I had a job interview in Franklin on Friday. We decided to make it a weekend trip with our granddaughter. We arrived late but getting To our room was quick because of the easy digital check-in process.
from Cordova, United States
Submitted on 25-05-2016
Great Hotel, nice and clean, and good location, would definitely stay there again. Staff was polite and friendly and greeting me with exceptional service. Plenty of shops and places to eat around this area. Really enjoyed my stay with this Hotel.
from Atlanta, GA, United States
Submitted on 26-05-2016
Modern and comfortable with all the travel conveniences you require. Very friendly, efficient and courteous staff. The bar is a nice touch. Breakfast is high quality, fresh and served by a very gracious team of servers.
from Pulaski
Submitted on 27-05-2016
Love this hotel. Can always count on a good stay. Friendly staff, clean rooms, indoor pool, exercise room, and I love to relax in the lobby. It's close to the mall and has a donut shop across the parking lot!
from North Carolina
Submitted on 31-05-2016
nice hotel, very clean. There was a little league tournament going on and a lot of kids so it was a little loud. Luckily our rooms air conditioner was very loud and drowned out a lot of noise. We enjoyed the comfort of the room so we didn't complain about the loudness of the AC. breakfast was good. service was good. Would stay there again. location was easy to get in and out. a little further from Nashville than I thought but closer to downtown Franklin than I expected. we ended up with a hand... Read more
from Fishers, Indiana
Submitted on 05-06-2016
Great location Dunkin Donuts and Hungry Howies pizza across the parking lot as well as Walgreens. Location is away from main roads and intersections, no traffic noise. Rooms were clean and AC.was cleaned and serviced during our stay. The outdoor patio is a very nice evening sitting area. The pool was a little small but the kids loved it. Normally stay at nearby Embassy suites which is a bit more pricey with almost the same amenities. I will likely go back to this hotel next visit to Frankl... Read more
from Germantown, Tennessee
Submitted on 08-06-2016
This Hilton Garden Inn experience was great from check-in to check-out. Everyone was friendly and the room was exactly as expected. The hotel is very convenient to some great shopping and restaurants.
from Bartlett, United States
Submitted on 14-06-2016
This hotel was extremely nice and clean. The room was large enough and very comfortable. It is conveniently located in the Cool Springs area of Franklin, TN. There was complimentary cookies and iced tea in the lobby. We left rather early and did not stay for the breakfast, however it looked more upscale than the average hotel breakfast. We would definitely stay there again and recommend this hotel.
from Fort Smith, Arkansas
Submitted on 18-06-2016
This place use to be my place of choice as I travel for business. Not so much and will be taking my business elsewhere. 1- last visit 2 weeks ago--- bed was dirty and stained. I asked to have it changed, they did not. 2- check in last night--- customer service manager was extremely rude and disrespectful. 3- tonight we ordered room service--- was told it would be 20 minutes. We are now at 1 hr. I called again-- we will have it right up--- STILL NOTHING. WOW. So sad.
from Atlanta, Georgia
Submitted on 19-06-2016
The hotel was very nice hotel, staff is friendly and helpful, nice indoor pool and work out room, plenty of parking, live entertainment in the lobby, and it's located in a very nice area. There are plenty of restaurants nearby including Starbucks, Dunkin Donuts, and Baskin Robbin!
Submitted on 19-06-2016
Wanted a place close to the interstate, not too far from downtown, and in a nice area of town. I found all three with this hotel. I was greeted by a very nice woman working the front desk. She noticed that I had 2 small kids and took us up to the room we had booked to make sure it met our needs. The indoor pool was nice, a little cold for me, but the kids enjoyed it. The hot tub was perfect. The room was big, very clean, well lit, and the bathroom was very nice. My only complaint for a ni... Read more
from Charlotte, North Carolina
Submitted on 26-06-2016
There were beetles everywhere. Also, I was bitten/stung in my bed at 2:30 am and never went back to sleep. The breakfast staff was great. Hotel desk staff was great. Its a shame that they cannot get the bugs erraticated because it is the first thing that ruins the reputation of a hotel.
from Minden, NV
Submitted on 27-06-2016
Was in town on business, but decided to extend the trip for some R & R. Viktor at the front desk went out of his way to make sure our stay was great. We were on the 5th floor, and although I was initially concerned about noise from the elevator, it was nice and quiet. Breakfast staff friendly and efficient. Highly recommend.
from Springfield
Submitted on 28-06-2016
We stayed at Hilton Garden Inn in Franklin/Cool Springs for the first time and loved it! It is right in the heart of Cool Springs and in walking distance of several places, including, Baskin Robbins, Dunkin Donuts and Tin Roof. It is a beautiful hotel with an indoor swimming pool, hot tub and workout facility. The rooms have mini fridges, microwave and coffee pots. Our fridge wasn't working, but they replaced it right away. The room was clean and nice. The lobby of the hotel is very nice and the... Read more
from Ellettsville, Indiana
Submitted on 28-06-2016
I've stayed at many Hilton properties and have never stay in one where the rooms were either so poorly maintained and or cleaned. The Lobby appeared to have been renovated recently but the rooms haven't been touched. There was a light bulb out on one of the lamps and the bathroom needed a good scrubbing. The room was a 2 queen bed room but was very small. The bed spreads should be replaced. Went to the front desk, no one was in sight, and had to wait several minutes. The person returned onl... Read more
from Billingsley, Alabama
Submitted on 29-06-2016
Excellent hotel. We stay there often and are always pleased with our experience. The staff is professional and efficient. The hotel is conveniently located to restaurants, stores and the interstate. The rooms are clean and quiet.
from Alpharetta, Georgia
Submitted on 04-07-2016
We've stayed at this HGI in Franklin several times over the past year as our daughter relocated to the area. The staff is friendly and the rooms are clean. The price is a little on the high side, but the Franklin area does not provide many cheaper options. The best surprise is no surprise as another hotel chain noted years ago.
from Kansas City, Missouri
Submitted on 05-07-2016
As is often the case, it is the little things that drive the level of a customer experience from OK to Great. Little things like staff inattention to the welcome drinks and drink cups. The empty trays of cookies, even though the front desk attendant said that it had been a quiet evening. Little things like never offering the customary breakfast coupons to Hilton HHonors Gold members. All adds up to a level of laziness on the part of hotel staff. None of this makes this a poor hotel and the worl... Read more
from Knoxville, United States
Submitted on 07-07-2016
Wonderful employees. Will do anything for you. Great breakfast. Location was perfect just off main roads and near beautiful Franklin TN. I urge everyone to take a trip there. Especially Pucket's resturant.
from Livonia, Michigan
Submitted on 09-07-2016
We are just finishing a highly enjoyable 5 day stay here, and our compliments run high for all aspects of this operation. From the beautiful, well designed and carefully maintained facility to the warm, cheery and capable folks at the front desk, everything here is built to last. The breakfast buffet has been a daily highlight, proving that careful attention to preparation, presentation, and ideal bacon never fails to satisfy. Every member of the staff, both at breakfast and throughout our s... Read more
Submitted on 10-07-2016
We were spending a weekend in the Nashville area and researched where to stay. We loved that this was not downtown (so that saved money), but we could easily drive downtown, or like we did, take an uber downtown or anywhere like the opry. We still saved money by doing that and didn't have to worry about driving! It is a very nice hotel, and clean through and through. All of the people working at the desk were kind and friendly, especially the lady who checked us in. She allowed us to check in ov... Read more
from Grayslake, Illinois
Submitted on 12-07-2016
I was really impressed with the hotel. It was easy to find, and very close to downtown Nashville. The room was quiet and comfortable, and the staff was friendly and helpful. I plan on staying here next time I come to Nashville, for sure.
from Summerville, United States
Submitted on 12-07-2016
We enjoyed our family vacation at the Hilton Garden Inn in the Cool Springs area. The staff was accommodating, helpful, and friendly throughout our stay. Everything we needed was taken care of without question.
from Sterling Heights, Michigan
Submitted on 14-07-2016
Staff exceptional! Very courteous and helpful. Facilities very clean. Free continental breakfast would've been nice, but breakfast buffet at indwelling restaurant was amazing and perfectly priced. Made to order omelette were delicious!
Submitted on 15-07-2016
The Hilton Garden Inn is about 20-25 min from the airport and about 15 min to downtown Nashville. The Cool Springs galleria is about a mile away with lots and lots or shopping and eating opportunities. The lobby is large and inviting offer sweet tea or fresh water . There is a small market pantry on site and a modified hour for breakfast, dinner and bar options. The rooms are super super clean, Dark and dated with the carpets in deperate need of replacing as our room was soo bad I don't think d... Read more
from Charlotte, North Carolina
Submitted on 15-07-2016
Great customer service, we stay here every year! There is a large basketball tournament every year in July and we have loved the service and the cleanliness of the room. The fitness center is top notch as well!
from Los Angeles, California
Submitted on 16-07-2016
The staff was excellent and very helpful and courteous. I've stayed in dozens of Gardens Inns all across the US. This one is the best. The layout, condition, and public areas is better than most high end hotels. The breakfast is by far the best I've had in any Garden Inn.
from Cordova, Tennessee
Submitted on 17-07-2016
I have stayed at this hotel many times always booked with my Hilton Honors app. The app said sold out but got a room booking on trip advisor for a great rate! I have never felt so in welcomed in a Hilton hotel. They made a point at check in they were over booked and because I booked through a third party I would not receive Hilton points. That was fine and I offered to go on down the road but was told I could not cancel even though they were overbooked? I was glad to stay but this made no sense.... Read more
from Frederic, United States
Submitted on 18-07-2016
The room smelled terribly of mold / must. I notified the front desk but was not contacted afterwards and nothing apparently was done. I'm an HHonors member but had to tell the front desk to remove premium internet charges from my room charge, that should have been automatic and if I hadn't checked they would have charged me. Overall this hotel is over priced for what you're getting, I've gotten better rooms at a Super 8.
from Cumming, Georgia
Submitted on 19-07-2016
Loved this hotel! I don't have one negative thing to say. The rooms were nicely decorated, beds were comfortable, Bathrooms updated and clean! The grounds and Lobby are a great place to relax with a fire pit and waterfall. Pool and work out facilities are well taken care of. Great central location to shopping and restaurants. Last but not least - the STAFF is excellent! Friendly and go out of their way in customer service! They have pride in their jobs and it shows!! Love the complementary cooki... Read more
from Oklahoma City, Oklahoma
Submitted on 20-07-2016
Had a warm welcome when we arrived! We came in town to celebrate our new baby arriving soon and attend a baby shower with family and friends. It's the perfect location to get to any area of Nashville... Which is why we picked this spot. We found the best deal and price in all of cool Springs at this location. So clean, beautiful and a wonderful time was had! Thank you!
Submitted on 20-07-2016
Very nice hotel. Clean and in a great location. The hotel is fairly new. I was able to travel back and forth without any issues. The staff was very nice. The price was steep with an event in town and didn't receive a continental breakfast. If the price goes down, I would stay again.