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Hampton Inn & Suites Nashville/Franklin (Cool Springs)

Nashville, TN, US (BNA)

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Based on 486 reviews
Hampton Inn and Suites Nashville-Franklin is located 17 miles south of Nashville just across the Brentwood city limits in historic Franklin.
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Hampton Inn & Suites Nashville/Franklin (Cool Springs)
7141 South Springs Dr., Franklin, TN US 37067

welcome to the Hampton Inn Nashville/Franklin (Cool Springs).Discover a haven of history and nature just south of Nashville in the friendly town of Franklin, a treasure trove of historical sites within easy reach of the thrills of Music City, USA. The newly renovated Hampton Inn« hotel in Nashville/Franklin (Cool Springs) is located near the historic downtown area of Franklin, offering convenient access to the legendary musical landmarks of Nashville. Our fully updated Cool Springs hotel features a contemporary design with deep blues, soothing greens and natural surfaces to help you relax and enjoy the scenic beauty of the area. Get a feel for the history of this area as you stroll the streets of Historic Downtown Franklin, offering an array of charming cafes and unique shops-and it is only a couple miles from our newly renovated hotel in Franklin. Take in the natural beauty at Percy Warner Park... Go skating at the A-Game Sportsplex... Or take a tour of the historic Carter House. Our hotel in Franklin also gives you easy access to Nashville, where you can experience the Grand Ole Opry... Take a stroll down the legendary Music Row... Or tune into the musical history at the Country Music Hall of Fame. Also, catch a performance at Lower Broadway and the legendary Ryman Auditorium... A Tennessee Titans or Nashville Predators game... Or catch a different kind of performance at the Tennessee Center for the Performing Arts. Don't miss the State Capitol Building and the full-scale replica of the Parthenon in Centennial Park. Get more tips on the area's many sights and activities from the team at our Franklin hotel. services & amenitiesEven if you're in Franklin to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we?ve fully updated our Franklin hotel with soothing blues and lush fabrics, the perfect complement to our full range of services and amenities to make your stay with us exceptional.Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events* Local restaurant guide

Amenities Include: Meeting Rooms, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 486 reviews
from Memphis, Tennessee
Submitted on 19-05-2016
Great location and accommodation for a family Nashville visit just after Christmas. My kids loved the indoor hot tub! Beds were comfy and we loved that the pullout couch worked well for the kiddos. Great proximity to Nashville attractions.
from Matthews, United States
Submitted on 21-05-2016
The location of this property is great for restaurants and shopping. Rooms are clean and spacious--great property! Breakfast offering is mediocre for the hot items but the waffles are pretty good. My suggestion would be to request the even numbered rooms because they are on the opposite side of the interstate. Overall, I would highly recommend.
from Dallas, Texas
Submitted on 25-05-2016
Overall the hotel was very good. The one exception was the sofa bed. The mattress was very thin and made of springs. VERY uncomfortable. After being told the hotel does not have rollaway beds, they double stacked the sofa bed mattress. It was still uncomfortable but at least useable for our stay.
from Brandon
Submitted on 25-05-2016
Excellent service the only problem was when my room key worked my husband key did no. So we had to keep going back to front desk to have the room ley reset. Overall great service with helpful caring staff
from Fort Mill, United States
Submitted on 25-05-2016
This was a very nice hotel. The staff were kind and professional. The room was clean and sound proof. The A/C worked very well. I am in a wheelchair. I would have moved the bed to a more central location in the room so both sides of the bed could have been within easy reach. The bathroom was large which helped a lot. It was hard to find the hotel. We got completely lost trying to locate it. The breakfast was good. Also I would have lowered the bed, especially if the room is designed fo... Read more
Submitted on 30-05-2016
Very nice hotel, friendly staff. Suites are nice, full size refrigerate, eating space, sink. Plenty of room to spread out. The bed was super comfortable. Located close enough to historic Franklin, although you will need to drive. Right next to the mall.
from Greenville, SC
Submitted on 03-06-2016
My room was a spacious suite with separate living area and kitchen. Very clean and comfortable. Comfortable bed and pillows. Slept soundly, then enjoyed a good breakfast. Even gave me a bag of snacks and water fit the road.
from Seneca, Illinois
Submitted on 04-06-2016
We stopped here after another hotel was full & recommended Hampton Inn. Nice clean rooms, nice staff . We stayed on first floor & was very quiet. We walked across the parking lot to Johnny's .. Good food & cold Yuengling!­???­???­??╗ Definitely recommend this hotel for travelers, very reasonably priced!
Submitted on 05-06-2016
Rushed , but trip okay. Wish we had stayed an extra day in Nashsville, Tn Pepsi plant was a enjoyable business call. Dean Foods dairy was rushed and did not meet with new Maint. manager. Odoms plant in Dickson,Tn was a bust.
from Laurel, Mississippi
Submitted on 06-06-2016
Very plain room...comfy bed though...couch thing in dining area needed cleaning...spider webs in room.....hallways looked like skipped vacuuming....but staff was very nice...overall clean but needs to pay attention to detail for price of rooms...not as nice as most Hamptons I've stayed at. No refrigerator in room.
Submitted on 12-06-2016
Stayed in March for a few days for training for work from nj. Staff was very helpful with places to eat and things to see and do in the area. Had to change rooms due to noise but staff was helpful in the matter. A few times staff members gave directions and quick routes to get around the area. Breakfast in the morning was good and a quick grab when running late and the coffee. Hotel Rooms were very clean and well taken care of.
from Schererville
Submitted on 14-06-2016
Needed a hotel quickly Franklin area was great! A lot of choices nearby! Perfect area and beautiful! The restaurant next door was a plus! Shopping close by and anything else you would need. Easy access to 65 and getting to Nashville!
from Gatlinburg, Tennessee
Submitted on 17-06-2016
The staff was friendly and helpful for our travels and the location and cleanliness was also greatly appreciated. The front desk helped us on our travels into Franklin and we loved the central location of being between Nashville and Franklin.
from Indiana
Submitted on 19-06-2016
Stayed here for the Nashville Golf Open. Close to the golf course and many places to eat. Thanks to the Front Desk Clerk for all the help. Just like all the Hampton Inns, great room comfortable bed, great breakfast... Thanks!
from Oneida, Tennessee
Submitted on 20-06-2016
The staff at this Hampton is great! I left my hearing aid in the room and called back about it. The staff (Rodney) expressed concern about my delimma, found it, and shipped it to me. Great relief to me because such aids are very expensive.
from Greeley, CO, United States
Submitted on 27-06-2016
Seems to be a large number of business travelers, which is nice when traveling for business. Close proximity to a great restaurant/bar (next door, Jonathan's). Bedding is above average quality and bed is comfortable. Extra living space and kitchenette is convenient.
from Franklin, United States
Submitted on 28-06-2016
At check in, the person was obviously poorly trained. I had to spell my name three times before she found the reservation. After some help from others, she finally checked me in. Then she gave me the wrong directions to the room, even after asking her twice. Otherwise room was acceptable, and breakfast was good.
from Crossville
Submitted on 29-06-2016
In town for the Sr Olympics softball tournament and booked far enough ahead to get a discount. The location was near the field and shopping center. The room was comfortable and they served a hot breakfast at 6 am which was convenient since we had to be at the field by 7:30 so gave us time to eat a leisurely breakfast. Many places don't serve breakfast until 7 on the weekend so appreciated the early time.
from Columbus, Ohio
Submitted on 30-06-2016
This Hampton Inn, like several others we've stayed at, was a great value. We've stayed at more luxurious sites, and haven't had as friendly service and nice accommodations as we had at Hampton Inn. The complimentary breakfast is always so great, and really adds to the value of the stay.
from Indianapolis, Indiana
Submitted on 01-07-2016
Our favorite stop when traveling. Love the service, the cleanliness and quiet. Love Jonathons Grill next door! Always stop here. Will be back next year. Keep up the wonderful service!!!! Have recommended this place to many.
from Naples, Florida
Submitted on 02-07-2016
Hotel room Was very comfortable and well equipped. Our room backed towards the interstate so parking lot noise was present. But, inside hotel room Interstate did not affect sleep. Great service. Great breakfast attentive staff and walk to restaurant and Galleria . Restaurant Nextdoor Has outdoor covered patio. Casual restaurant.
from Memphis, Tennessee
Submitted on 02-07-2016
Air conditioning did not work in suite. Reported 3 times before fixed. Printer in business center did not work to print airline boarding passes. Towels not removed from suite when room was serviced. Hotel had "temporary" staff working from Pensylvania. When we expressed our concerns, they stated they do not regularly work here and didn't know why the hotel was run this way. Would definitely not recommend.
from Cedar City, Utah
Submitted on 05-07-2016
The hotel is in a nice area with plenty of shopping and restaurants. It was very easy to find and to get to. It is also near a major freeway. Some large trucks were pretty loud at night and made it hard to sleep. There is not much the hotel can do about that, but they can do better with their housekeeping service. The room was fine upon check-in, nice and clean. We stayed for three nights. The following day when we returned, I couldn't quite tell if housekeeping had even been there. They... Read more
from Trinity, Alabama
Submitted on 05-07-2016
The Hampton in is usually our choice of hotel when we travel and the reason is we have always been able to depend on a clean, nice room with good bedding. This visit proved us wrong. This was one of the worst hotels we have ever stayed. The room was very small, was old and not well kept, very noisy, and could not regulate air conditioning. Other than price I would compare to a Day's Inn or similar hotel. Room was very pricey for what you got. We were suppose to stay 2 nights but after firs... Read more
from Huntsville, Alabama, United States
Submitted on 07-07-2016
I was very pleased with the service and attention to detail provided by the reception staff, the breakfast staff, and the hotel custodial staff. The people who work at this Hampton Inn are top notch and really care about the guests. While this location is a little bit removed from the city center it is located close to other attractions and is only 20 minutes from downtown.
from Milton, United States
Submitted on 08-07-2016
I love the feel of this hotel and close to lots of shopping, restaurants. I have stayed her with my grandkids, they always love it and my mom. Always a great experience. I would recommend to everyone.
from Oak Park, Illinois
Submitted on 13-07-2016
The lobby is attractive. The location is good. Plentiful free parking. Wifi was free but didn't work well at all. Breakfast was free. It was pretty average. There was an outdoor pool, but it was not well kept. There were always bugs and leaves floating in it. In our room, there was a big red stain on the carpet, and the toilet had yellow liquid on it and two human hairs when we arrived. Yuck. Also, I called the front desk once around 8pm and the person who ansered sounded very groggy, as it she ... Read more
from Orlando, United States
Submitted on 13-07-2016
We enjoyed wonderful service at check in. They upgraded us to a very nice Suite. We enjoyed our stay. This hotel is a great location next to shopping, lots of resturants and interstate. I whish we could have stayed longer.
from Louisville, Kentucky
Submitted on 15-07-2016
My family and I were in town for AAU basketball. This particular hotel was centrally located for my daughter's games. There are many options for dining in the area and there is a mall within minutes of the hotel. If going downtown, you can expect a 15 minute drive without traffic. You can also drive to the quaint area of Franklin, which has fantastic eating and shopping, in only 15 minutes (excluding traffic). The hotel is clean and the staff was very accommodating. I definitely recommend ... Read more
from Stamping Ground, Kentucky
Submitted on 16-07-2016
My family came with me while I was on a business trip. They were in the room most of the time. They planned to go to the pool each day while I was at work. Unfortunately the pool was closed the 3 days we were there. The hotel staff offered to have a shuttle take them to another Hilton owned hotel. They also called a hotel across the street who allowed my family to swim there while I was at work. Management and each employee we spoke to was very helpful and courteous. We will definitely be back!
from Clinton, KY, United States
Submitted on 20-07-2016
First, let me say, the staff was friendly and as accommodating as they could be, but the facility is in bad need of updating, starting with the air conditioning. It ran very cold or not at all. There was no auto set. The bathroom was in need of work and the sink drain was slow. The dining area was small and crowded, with not enough seating.
from Raleigh, North Carolina
Submitted on 21-07-2016
There are many reasons I have to rate this Hampton average, because for a Hampton property that's exactly what it is. When I travel for business, not having a fridge is extremely inconvenient. The temps hovered between 93-97 degrees daily and not being able to chill water for my daily commute was tough. I try to keep healthy breakfast options in my room- no fridge makes tough again. I probably would have left, but area was sold out. Typically summer in Nashville burbs. CONS: Fitness room... Read more
from RIPLEY, United States
Submitted on 21-07-2016
The hotel is in a safe location, cordial friendly staff from the front desk to housekeeping. The rooms were clean with a good presentation and an extra blanket which we did not need. I was a little disappointed with the breakfast. When we ate, there was only one meat, no eggs, no gravy and no appetizing pastries.
from Greenville, South Carolina
Submitted on 24-07-2016
The Franklin TN area has so many hotels it's difficult to keep a consistent high-quality experience, but my stay here will be my last. The room had various little things wrong, not terrible but annoying such as the air conditioning which never quite worked right and keep the room humid the whole stay. Lights and outlets that didn't work or the plugs kept falling out, and so on. Really minor repairs but if you run a hotel you have to pay attention. The internet went out and I travel on busine... Read more
from New Castle, Indiana
Submitted on 30-07-2016
Great stay! Very friendly and helpful staff. Good complementary breakfast. Clean rooms and clean restroom. Even though we didn't use it, the pool looks very nice and refreshing. Parking was very well lit.
from Fort Wayne, Indiana
Submitted on 30-07-2016
Clean well stocked rooms, friendly AND efficient staff. Upon arrival our "Keys" were ready, we were offered complimentary water. The location is excellent with plenty of eating establishments and shopping near by. Well worth the price.
from Knoxville, Tennessee
Submitted on 02-08-2016
The hotel is very quiet for being in such a busy area. The location is great and the staff are all super friendly and professional. I really appreciate their help and level of efficiency.I would gladly come back on my next trip to Nashville!
from Germantown, Tennessee
Submitted on 01-08-2016
We enjoyed a pleasant weekend in Franklin. The hotel was conveniently located near shopping and restaurants. We rested well in the comfortable bedding and enjoyed the complimentary breakfast each morning. There was plenty of variety on the buffet.
from Huntsville, Alabama
Submitted on 29-08-2016
Room not ready even though I did early check-in using Hampton App. Why have an App if they are not going to comply with it. Very very very slow internet. No refrigerator in room. Hostess at desk wearing dress showing 3/4ths of her breast.
from Bloomfield Hills, MI, United States
Submitted on 29-08-2016
I travel frequently on business and usually alone. This is a very comfortable, clean hotel and the staff is very friendly. Lots of things to do very close to the hotel - good restaurants, mall and downtown Franklin is only 15 minutes away. I highly recommend this hotel.
from Atlanta, GA
Submitted on 04-09-2016
Hotel rooms are very clean and comfortable and the staff is very friendly. The only complaint is the breakfast area. Not enough tables for the size of the hotel and number of guests. Also the layout for the breakfast foods is inefficient. Makes it difficult to see what is available as it appears you should line up and wait. Other Hamptons have a much better layout. The location was difficult to find but once there and other than the breakfast, it is A OK.
from Huntsville, Alabama
Submitted on 07-09-2016
Location is great. Near the interstate and near all the major shopping in the area. Right next to shopping malls. It is about a 20 minute drive to downtown Nashville. Clean Hotel and very friendly staff. The lobby is nicely laid out and comfortable seating areas and breakfast area. Ample parking and some of it shaded which is nice. Pool is kind of small about half the size of regular size hotel pools but it is clean and nicely landscaped. Hotel is right at the I65 interstate and I could see the... Read more
from Decatur, United States
Submitted on 07-09-2016
Clean Rooms, Professional and Friendly Staff! The location is very convenient to everything in Franklin! The staff was very very helpful and was able to accommodate my immediate needs considering that I made a same day reservation - my room was in the process of being cleaned and the front desk staff called housekeeping to confirm that a room preference was available and if not they were willing to upgrade me to another larger suite! What impeccable service is that?!?!?! Super Satisfied!
from Tallahassee, Florida
Submitted on 16-09-2016
Rooms were clean & comfortable. Staff members were professional & personable. They graciously offered beverages and snacks upon check-in (we have Diamond status). We got a room on first floor as we requested.
from Deming, United States
Submitted on 17-09-2016
Everything was wonderful including staff. When I arrived staff greeting me with a smile and respect. Room was clean and housekeeping was on top of items I needed. The coffee bar was great! My entire stay was just the way I liked it and I couldn't ask for more.
from Florida Panhandle, Florida
Submitted on 21-09-2016
This hotel was everything you expect to have at a Hampton. Breakfast was very good also. The clerk to check us in was very good and check out was also easy. WE didn't have a reservation but check was easy.
Submitted on 25-09-2016
We have always stayed here because of the easy access to I-65, all the retail and restaurants and the staff is always nice and welcomes us back as return guests. It is usually very clean and maintained except for minor things. The parking is good and close and all rooms are accessible to the parkings lots all around the building. Prices seem a little high but are comparable with the other hotels in the area.Hotel seems older than most in the area so might need updating soon.
from Schererville
Submitted on 26-09-2016
Conveniently located next to I 65 with Jonathan's Grille next store. The Hampton facility was clean and well appointed witha very professional staff. We enjoyed our stay. All of the staff members that we dealt with were very friendly.
from Jackson, Mississippi
Submitted on 26-09-2016
My family really enjoyed our stay here. The suite was like an apartment. It had a kitchen area and s full size refrigerator. The breakfast was good as well. The hotel is also located really close to the Mall.
from Cumming, United States
Submitted on 26-09-2016
Hotel was fine/average. Too expensive for what you get and the overall value. The floors in the rooms were dirty and turned your feet black. Breafast was typical of a hotel like this, nothing to brag about. Staff was courteous and location was good. Next to lots of shoopping and restaurants.
from Cave City
Submitted on 28-09-2016
Very helpful and courteous staff. They were always pleasant to myself and my work crew. Would definitely recommend to friends, family or co-workers. Location is ideal for access to all of Franklins amenities.
from Benton, Arkansas
Submitted on 30-09-2016
This is the place to stay if you are going to Nashville or Franklin. We went for the Pilgrimage Festival. It was 3 mi from the festival and about 15 minutes from Nashville. Jonathan's Bar and Grill is right beside the Hotel and their food was great. We walked over there.
from Arlington Heights, Illinois
Submitted on 05-10-2016
The Hampton Inn in Franklin Tennessee was a nice comfortable place to stay. The rooms were clean, the breakfast was tasty and the employees at the hotel from maintenance to the front desk were kind considerate and helpful.
from Arlington Heights, Illinois
Submitted on 07-10-2016
Family and friends stayed at this hotel for a family wedding.The staff was very pleasant and helpful. Accommodations were upgraded for some guests for various reasons. The room was clean, comfortable and large. It was also quiet. What a great experience for all of us!
from Nashville, United States
Submitted on 12-10-2016
Amazingly friendly staff both at front desk and taking care of the room and breakfast. Room was immaculately clean and fresh. The breakfast was stocked and delicious as if I was home. Staff was flexible when I needed extra time to depart and I got fresh tea water just because they were nice in the evening. Not one peep heard from other rooms. Quite even though the hotel seemed booked. Great price not too far from Nashville downtown.
from Birmingham, Alabama
Submitted on 16-10-2016
We were splitting our time between Franklin and Nashville. Spent the day shopping in Franklin, had lunch at Puckett's (you gotta go) dined at Connors Steak House and threw down at the Hampton. It was wonderful. Then, hit music city early for shopping at Nordstrom's, the big one and the rack. We didn't have the Nashville hotel prices or the hassle of a friday night. Saturday in town is not bad.
from Boston, Massachusetts
Submitted on 18-10-2016
Passing through Knoxville. This was a Clean hotel and friendly hotel staff with good local info and nearby amenities without being in the city. Good parking (even when fully booked), easy to find and right off the highway.
from the villages florida
Submitted on 18-10-2016
9 friends from three different states met for a reunion. we came from georgia Arkansas and Florida. wonderful place very accommodating friendly and a fantastic breakfast all of the employees were graciously eager to make our stay a great oe
from Atlanta, United States
Submitted on 18-10-2016
Hotel is showing its age. Typical Hampton experience.. It was a great location for my business nearby... Cleaning crew needs a bit more training, as I had some bathroom cleanliness issues when I first arrived into room... Also, can Hampton please start providing a different/ more firm type of pillow??
from United States
Submitted on 20-10-2016
The hotel met and exceeded our expectation. The beds are very comfortable and are furnished with light bed clothes that are warm. This room, a single king suite, was comfortable and well laid out. The only short-coming was that there is limited TV Channel selection with few movie choices. the location is convenient.
from Danville, United States
Submitted on 30-10-2016
I have stayed at this particular location several times. When I arrived, they upgraded me to a king bed suite which was a very pleasant surprise. The room was spacious with a separate bedroom and a full kitchen. Originally I was placed in a suite facing the interstate but when asked, they moved me to the opposite side of the hotel. The new room was exceptionally quiet, clean and very comfortable. The complimentary breakfast was superb with cheesy omelets, French toast sticks as well as the u... Read more
from Knoxville, Tennessee
Submitted on 03-11-2016
Hilton Quality Hotel. Location is within walking distance to outstanding mall & restaurants. Staff is attentive and great. Highly recommend for business and pleasure. I will return again and again. Thanks.
from Knoxville, United States
Submitted on 07-11-2016
My room at this Hampton Inn has the most comfortable bed. The mattress was just right not too hard or soft, sheets were so soft, and pillows that were just right (not overstuffed so you wake up with a crick in your neck) Our room was on the back side facing the pool, and it was very quiet (also November). Breakfast was standard Hampton Inn fare.
from United States, United States
Submitted on 07-11-2016
I've stayed in this hotel before, but this trip was a little disappointing. There was a lot of noise and the hotel seemed dingy. It had gone down hill since our last stay. It's location is the reason we continually stay here. We also tend to stay in Hampton Inn's when we travel, but I think we will probably look for a different option next time.
from Charleston, West Virginia
Submitted on 10-11-2016
The hotel was very lovely and the staff was absolutely wonderful to us. I would definitely stay again. The only problem is the hotel may need a little updating, but that should not stop anyone from staying there. It is still a great hotel to stay at!
Submitted on 14-11-2016
We always stay at the Hampton Inn and Suits at Cool Springs when we are in the area. Have only wonderful experiences. The staff is friendly and always tries to meet our request. It is very close to shopping and good food.
Submitted on 26-11-2016
We have now stayed there several times. They have yet to disappoint us. We like this hotel for its location, next door to one of Nashville''s best shopping areas and close to the interstate(I40). Great selection of places to eat. One of the better ones is just a walk next door (Jonthans). Staff is always friendly and make you feel welcome. Breakfast setting area can get a little crowded. Check in & out is quick.
from Indianapolis, IN
Submitted on 30-11-2016
Dependably quality property with comfortable, quiet guest rooms in good location for I65 travel or Galleria shopping. We have stayed here several times. The hotel is not on an interstate exit and requires a little jog around the block. Signage is small and difficult to see at night.
from SanMateo, United States
Submitted on 05-12-2016
Very friendly staff in hotel right by the mall just outside of Nashville. The full breakfast is nice to have in the morning and the coffee is also welcome. There is also a few close places to eat just outside of the hotel. Located close to the major hwy so good for business or pleasure travelors. Not to close to the airport or the down town area. SO depends on what you are looking for. Very safe area of town.