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Hilton Garden Inn Chattanooga Downtown

Chattanooga, TN, US (CHA)

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Based on 686 reviews
Come enjoy Tennessee hospitality, true southern charm and exceptional service at the Hilton Garden Inn Chattanooga Downtown hotel.
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Hilton Garden Inn Chattanooga Downtown
311 Chestnut Street, Chattanooga, TN US 37402

Hotel Amenities Include:

  • Free Beverage Area
  • Coin Laundry
  • Local Area Transportation
  • On-site Restaurant and Lounge
  • On-site Convenience Store
  • Room Service
  • High-Speed Internet Access
  • Fitness Center
  • Pool
  • Business Center 
  • ATM

Room Amenities Include:

  • Sweet Dreams Bedding
  • Large Work Desk with Ergonomic Chair
  • Two telephones with data port and Voicemail
  • Free Wired and wireless high-speed Internet Access
  • Remote Printing
  • 32 inch HD Television
  • Refrigerator
  • Microwave
  • Coffee Maker
  • Alarm Clock Radio with MP3 Port
  • Granite top Bathroom
  • Massage Showerhead
  • Neutrogena Bath Amenities

This hotel is 100% Non-Smoking.

  • ATM Machine
  • Business Center
  • Business Services
  • Coffee Shop
  • Conference Rooms
  • Fitness Facility
  • Free Wi-Fi
  • On-Site Convenience Store
  • Parking (+)
  • Restaurant (+)
  • Room Service
  • Safe Deposit at Front Desk
  • Secured Parking
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 686 reviews
from Shawnee Mission
Submitted on 17-05-2016
The location is both a plus and a negative. AT&T Field is across the street. Restaurants and museums are within a few blocks. Huge plus. The negative (perhaps more of a minor inconvenience) is the parking. Unloading space is very limited and the parking lot is across the street. Better than some downtown hotels. Our room was clean and the bed was comfortable. Everything In the room worked perfectly. We did not use the restaurant. The young man who checked us in was courteous and efficient.... Read more
Submitted on 18-05-2016
This a good hotel to stay at. The location is great. Now that they have a better front desk manager I am back where I have stayed for the last 8 years now. The breakfast is the best in town. we have got to get their omelets. The restaurant is open at night and the cook is great.
from Arab, United States
Submitted on 18-05-2016
I will definitely stay at this hotel again. It was A great experience and the best location that I have ever stayed at in Chattanooga. Every thing downtown is within walking distance. The hotel staff is absolutely amazing. We highly recommend it.
from Marietta, GA
Submitted on 22-05-2016
Excellent location! Had the best looking weekend trip ever. Went to 3 baseball games just steps from our room! We were back in our room before dinner people were in their cars! Can't wait to go back!!
from Lenoir, North Carolina
Submitted on 25-05-2016
When I made the reservation for our stay I asked for a room for two adults and two children ages 15 and 10 who needed separate beds. The reservationist recommended a king junior suite with a roll away bed. This sounded great and we booked it. On arrival we were informed that roll away was not allowed in a king suite and the concierge acted like we were less than intelligent and making up the fact that I was promised on the phone that we would have a roll away! They were not particularly hel... Read more
Submitted on 01-06-2016
This hotel is situated directly beside the Chattanooga Creative Discovery Museum and the Chattanooga Lookouts stadium. We had easy walk access to several great restaurants and entertainment venues. The hotel itself is very nice. The dinner room service is exceptional. We stayed in a Junior Suite and had plenty of room. We had no issues with our stay and had a great time.
from greeneville, United States
Submitted on 03-06-2016
this is a nice hotel and conveniently located however the parking is inadequate and you might find yourself parking 2 blocks away and walking to the hotel. if you find a park in the small parking lot, then you better take it and keep it!
from Charlotte, North Carolina
Submitted on 04-06-2016
Overall very good accommodation, clean and great location in downtown. Bathrooms are not as spacious as one would expect, and no living area. Otherwise, very clean, helpful and friendly staff, beds are comfortable.
from Big Cove, Al, United States
Submitted on 06-06-2016
Great location in downtown Chattanooga. Two blocks from the Aquarium, next door to the Discovery museum, across the street from the electric shuttle & movie theaters (Carmike and IMAX) and the baseball stadium is just out the back door. Amy at the front desk had helpful and had great suggestions where to eat. (212 Market was awesome). The rooms were spacious, clean and quiet.
from Concord, United States
Submitted on 06-06-2016
I had the opportunity to travel to Chattanooga for business. This being my first visit to this beautiful city, I wanted to stay downtown so I could take time after work to unwind and enjoy the city. This hotel was the perfect location! Close to the river and wonderful restaurants. But what I was really impressed with was the kind people at the hotel front desk. They were so friendly and helpful. I would definitely stay here again.
Submitted on 15-06-2016
The front desk staff was very friendly. The location of the hotel is very optimal. I was staying with two friends for a birthday trip, and we left the car most of the time just to walk around Chattanooga, which was especially beautiful at night. The view wasn't anything much, as it was simply the edge of the roof of the art center (I believe is what it is) next door. I wouldn't call that a drawback, though, as even though a nice view would, obviously, be nice, it's not something that can be con... Read more
from Morganton, North Carolina
Submitted on 18-06-2016
An absolute delight to be in his presence! Happy, attentive and the maker of a divine margarita. He was so much fun to be around, we changed our dinner plans and ordered our meal in the bar. His form of joyful service is a rarity today!
from Oak Ridge, Tennessee
Submitted on 19-06-2016
We were in town to meet up with friends and attend the Riverbed Music Festival. We had a wonderful experience at this hotel the year prior and decided to return to the Garden Inn. IT was even better this time. The check in took merely 30 seconds and our rooms were adjoining our two other friends even though the hotel was sold out. Our junior King suite was perfect. It had a nice sofa, chair, desk and tv so that we all could congregate and visit before the concert. They had a bar party going on f... Read more
from Rocky Mount, Nc
Submitted on 20-06-2016
I did not actually stay at the hotel but I had planned to, that is until a phone call to the hotel showed me that the staff is not willing to fulfill simple request from a guest. My daughters are 14 and 17 not adults but not under 12. We were planning to book using the bed and breakfast package but unfortunately since my kids are not kids or adults they can not receive the breakfast vouchers. The rate detail shows that all registered guest (adults) are included and up to 2 children under 12. We ... Read more
from Chattanooga, Tennessee
Submitted on 21-06-2016
Great looking hotel and right in the heart of down town. I did think my room was a little small but iit was only two of us, so that helped. Nice small pool for adults, but not really enought room for kids. The bar on the second floor was a plus, the bar service was great.
from Chicago
Submitted on 22-06-2016
Great location, loved the hotel and beautiful lobby. Friendly and accommodating staff. Quiet Hotel not noisy. Beds comfortable, Nice Bar and lobby. Easy parking. Did not use the workout room or pool, so no comment but they are there and available.
from Birmingham, Alabama
Submitted on 27-06-2016
We have stayed at the Hilton Garden Inn in Chattanooga many times. It is a very comfortable hotel, has an excellent staff, and is in a prime location for the Riverfront area. The location is ideal for those traveling with children: next door to the children's museum, right behind the baseball stadium, and across the street from High Point Kidzone.
from Atlanta, United States
Submitted on 29-06-2016
stayed at this hotel for the Waterfront Olympic distance triathlon. the hotel is very conveniently located for this event, and there was a good selection of restaurants nearby. The stadium in the backyard was a bit loud with a game going on, but not loud enough to keep us from falling asleep. It was nice to have a good size refrigerator, microwave and keurig in the room.
from Mt Juliet, United States
Submitted on 30-06-2016
This hotel is in a great location if you want to be near the Riverfront in Chattanooga. Easy walking distance to the Aquarium and local sites. The room was basic and clean, meeting expectations for a Hilton Garden Inn. Most of the staff was friendly and helpful, though the day manager was argumentative and less than friendly.
Submitted on 01-07-2016
I booked this hotel online when I took two of my grandchildren to Chattanooga for a couple of days. I wanted a place downtown so we could walk everywhere, and needed two double beds for one adult and two children. Turned out this hotel could not have been more perfect. We were able to walk to the aquarium, the children's museum, the Walnut Street bridge and Coolidge Park. There is a great local pizza place within walking distance also. Lupi's was funky and lots of fun for the children an... Read more
from Savannah
Submitted on 05-07-2016
When we arrived at 5:30pm there wasn't anyone at the front desk. We waited a few minutes before someone came over to help. Our room smelled strong air-freshener that they were using to mask the stench of mold and mildew. A large mushroom was growing by the balcony door. I called the front desk/guest services and let it ring for several minutes without a response. I finally had to go back down to the front desk to wait for assistance. Again, I had to wait for several minutes before I was no... Read more
from Lebanon, United States
Submitted on 06-07-2016
We love staying at this hotel when we come to downtown Chattanooga, TN!! Very clean and great staff. A little pricey but you pay for what you get. Walking distance to many great restaurants and shops.
Submitted on 07-07-2016
Great stay for downtown Chatt Tn. Quiet, close to activities, convenient, and staff that cares. Stayed a couple nights during the 4th of July activities. Breakfast quick, good selection and just like down home.
Submitted on 08-07-2016
Beds were terrible and the room smelled like sewage during the early morning hours. were told by hotel staff that it is common for the hotel to smell that way during the night because the sewers belched at nighttime...something I would have wanted to know up front before booking.
from Memphis, United States
Submitted on 09-07-2016
the staff projects happiness in every way From the front desk to the bar All the employees are accomidating in every way. When the parking lot was filed they created a space for my vehicle and when we wanted some cranberry juice the went to the kitchen after hours to get us some juice. I call this Top Shelf all the way
from Boston, Massachusetts
Submitted on 12-07-2016
There are much better options in Chattanooga. I regularly stay w HGI because of the usually high standard. This hotel reminded me of a 1980s roadside motel. The elevator didn't work. The rooms were very tired. Bath was stained. Worst of all. - when we arrived we were checked into someone else's room. We walked in and found bags and personal belongings. The front desk staff couldn't have cared less. They then checked us into a dirty room. By the third try we were nearly an hour wasted. We trie... Read more
Submitted on 13-07-2016
While I usually like the Hilton hotels chain, the Hilton Garden Inn was unimpressive. Of all the Hilton hotels, this one is like the cousin that no one likes. I arrived in a nicely decorated lobby and noticed the hotel had set out some lemonade and cookies, which I assumed were for anyone. However, the cookies tasted like the remains of several different batters were shoved into one nasty cookie. Also, the lemonade was just water with lemons in it. Do not be fooled. The room was smaller than exp... Read more
Submitted on 14-07-2016
Great location. Central to all the downtown attractions, also within walking distance. Clean, well maintained. Front desk gets busy and is understaffed, but with patience on the customer's part the service experience is a good one. When we checked in (4:15pm) there were 3 customers waiting. The desk hostess was courteous and completely served each person without making them feel rushed even though the wait was twenty minutes to check in. While faster check in would be better, the fact she did no... Read more
from Nashville, Tennessee
Submitted on 15-07-2016
Very poor quality linens and old fashion air conditioners . Cleanliness with older property is harder to achieve great location . Owner needs to spend some money upgrading. This survey is too funny where I have to submit 200 words here to submit survey
from Lockwood, New York
Submitted on 16-07-2016
The place was really nice. We didn't eat there but they did have a menu you could order off and eat at breakfast and dinner. Didn't have a complimentary breakfast you had to buy, the room was spacious and had a small balcony. Erin at the front desk was excellent. She took her time and gave us some ideas of what to see and do. You had to use the parking garage across the street because of limited parking at hotel. You are charged $8 a day. The 2 ladies at the desk were very professional and frien... Read more
from Knoxville, Tennessee
Submitted on 17-07-2016
As a Gold level Hilton honors member, we've stayed at more than a few Hilton Garden Inns. We were disappointed in our stay at this one. Didn't mind the room being outdated, we chose the hotel for convenience of location. But we did mind the bathroom being dirty and the mattress being terrible! It felt like a slab of concrete. We're both sore from just 2 nights sleep. We will stay at different location on our next trip to Chattanooga.
from Tennessee
Submitted on 23-07-2016
This was a typical Garden Inn. Little extras, nice enough room, good service. Typical of Chattanooga, parking is always a pain but this is true of downtown period no matter where you stay. Location was great and is right next door to the children's museum and close to the aquarium and everything in that area. No complaints and met all our needs.
from Camden, Tennessee
Submitted on 24-07-2016
We brought sanitized baby bottles for our four month old. I let them air dry in an open Ziploc bag. The next morning we woke up to a cockroach in the bag with the sanitized bottles. Our comforter was also not clean. There were dried boogers on it.
from United Kingdom
Submitted on 26-07-2016
Located in the centre of Chattanooga, a short stroll from the riverfront. Easily accessible from the Interstate. Car parking is in a public parking lot at the back of the hotel. Overnight cost is $8, which is added to your account. Reception will give you a ticket to display in the dashboard. Staff all very friendly, welcoming and helpful. Room clean and comfortable. Air conditioning a little noisy but efficient and no real difference to other hotel systems. Free wifi. Small bar area and restaur... Read more
from Leeds, Alabama
Submitted on 26-07-2016
Book a hotel with hotel only parking. This one sells parking to the stadium behind it. The air conditioning had a musty smell. Don't stay here if you have asthma. The staff are wonderful and if you were planning on walking everywhere it would be OK to stay here.
from Atlanta, Georgia
Submitted on 02-08-2016
First room smelled of mildew, second room was only a little better. Tub faucet leaked and was never fixed. Front desk was told about the leak. Location is great, layout is great, just not up to the compitition that is around. Makes me sad.
Submitted on 03-08-2016
We had a wonderful weekend away while staying at the Hilton Garden Inn Chattanooga, for the second time. The rooms are clean and spacious. The outdoor seating area is a wonderful place to sit and talk or just read. They have a nice bar and the breakfast is incredible!!!
from Camden, South Carolina
Submitted on 03-08-2016
We have been with Hilton Rewards for at least a dozen years and a loyal user of the chain for over 20. So we have stayed at a LOT of Hiltons. First, parking was terrible on a Saturday, we were lucky to find a spot. The room was OK but noisy. Every time the air kicked in it woke us all up. The pull out sofa was among the worst I have ever seen. My boys, who are campers, could not even sleep on it. The night staff was friendly and check-in was fine. But they were under-stocked with roll-out cot... Read more
Submitted on 07-08-2016
My wife and I wanted a little get-a-way for our anniversary close to home so we decided on Chattanooga, just 2 hours away. We were treated wonderful from the moment we arrived right up to the last minute when we left. Our room faced the AT&T Ballpark and we were able to watch the postgame fireworks at 10:20 the first evening we were there. The hotel is conveniently located just two or so blocks from some of Chattanooga's best attractions, the Aquarium, the ballpark and the many things on the riv... Read more
from Fort Wayne, Indiana
Submitted on 10-08-2016
We stayed 3 nights for a family vacation. This hotel has a fantastic location. We walked to the aquarium, dinner and shopping as they were mere blocks from the hotel. It was within minutes of battlefields, Ruby Falls and Lookout Mountain. The room was clean and had a nice balcony. However, here is my big issue with our stay: The room accommodates and we booked with 4 people. The room was provided with 3 towels and wash rags daily. The first night I noticed and called asking for more to be sent. ... Read more
from Huntsville, Alabama
Submitted on 15-08-2016
This is a very convenient location within walking distance of most attractions. We chose a higher room with a balcony of the city. Not too much to look at but I did enjoy the view. Our room was very clean and i didnt hear other guests or city noise. The staff was very nice and friendly. Hotel breakfast was good, very nice selection. The things I did not enjoy so much is the parking. It is an additional $8 a night, with a very poor selection. A small lot behind the hotel that anyone can park ... Read more
from Allentown NJ
Submitted on 15-08-2016
I was torn between the Marriott and the Hilton Garden Inn when I was planning our trip. We were only staying one night in Chattanooga so I wasn't overly concerned and decided on the Hilton since on previous trips I have found they are the most consistent chain and I have liked all previous stays. This stay changed my mind. Lobby was nice and front desk clerk was friendly and welcoming. The room however has seen better days. It was clean and not horrible but not to the Hilton Garden Inn standa... Read more
Submitted on 16-08-2016
Staff was warm and attentive. Excellent experience. Within walking distance to Aquarium and most of Chattanooga's wonderful downtown life. Great for families or a couple on a getaway. Will definitely return.
from Miami, Florida
Submitted on 16-08-2016
If you are looking for a place to stay near Chattanooga's main attractions this its the place. Great staff, clean rooms, smart lobby, indoor pool. Even the breakfast was a worth while experience. We would return to this property in a heartbeat.
from Burlington, CT
Submitted on 24-08-2016
The location is great, the parking is hassle-free. The patio is fabulous. The breakfast is fine really, nice choices and great service but after the first day I chose to eat elsewhere. We looked at all the downtown hotels for a block of rooms for our son's upcoming wedding and chose this one. I have no doubt it will be a great decision.
from Marietta, Georgia
Submitted on 28-08-2016
Great location, friendly staff, and excellent Breakfast! Close to shopping, resturants & the River. We have stayed here several times & it is one of our favorites for a week-end get away! Highly recommend.
from Collierville, Tennessee
Submitted on 05-09-2016
We had our reservations here passing through. We always stay and Hampton or Hilton. This particular hotel seems to have issues or something. Our room was lacking enough towels in the room and barely enough toilet paper on both rolls to blow your nose on. This was noticed only after one had showered and it was late. Went downstairs and they had to have it sent upstairs because front desk didn't have any toiletries there. Front desk couldn't recommend any good dining places when there was a... Read more
Submitted on 07-09-2016
Amazing staff, great location, and clean. Hotel is dated, and it shows. I believe rebovations are actually about to happen! Location is spot on! Convenient location to interstate, great for walking downtown, or catching free shuttle across the street. The patios are great for chilling at night. However, both patios allow smokers and the doors look after ten & employees have to open doors to let you back in unless you walk around the building. (I would only allow smokers on one patio, and... Read more
from Williston, Vermont
Submitted on 11-09-2016
Upon arrival, I was greeted with nothing but warm and heart felt greetings. Ms. Sasha was on it! I was exhausted from traveling and ready for bed. Her smile welcomed me and my colleagues with friendliness. She greeted me and thanked me for being a diamond member and offered me my waters as well. It was a holiday(labor day) and she was extremely busy, however she kept calm and a smile on her face that you would've never known and for that I will be returning here.
from Clarksville, Tennessee
Submitted on 14-09-2016
Clean and staff are nice. Breakfast was good but not complimentary. Great family location. Walking distance to a lot of things; museum, river, food. Parking a bit of a pain as you have to get a decal and take back to lot.
from Fort Collins, Colorado
Submitted on 14-09-2016
Walk about to everything. Free shuttle less than block away. Aquarium, bridges, bars restaurants all three for block in radius. Children museum next door. Breakfast fresh & affordable. There is a parking fee very close to property.
from Cottontown, Tennessee
Submitted on 19-09-2016
Went to Chatt to pick up an oven for our remodel and decided to stay the night for our up coming anniversary. This hotel is wonderful. Sasha and Amy were absolutely terrific? Helping us pick out a nice dinner and even giving us a complimentary breakfast for out anniversary, which by the way was really good. Great chef made omelet to order and eggs for the hubby! The room was great with a whirlpool tub for two right by the bed and a balcony that had a great view of the Aquarium and the ball ... Read more
from Germantown, Tennessee
Submitted on 19-09-2016
This is my preferred property when in town on business. Great restaurants in walking distance. Don't miss Judy Darlings Doughnuts just over the bridge. Plenty to do in this part of downtown! Stayed here over 40 times. Always great.
from McEwen, Tennessee
Submitted on 23-09-2016
You can always count on the Hilton Brand. I am never disappointed. The staff, food, rooms, breakfast were all excellent. I am a vegetarian so I was excited to see they offer Silk at breakfast so I can even have cereal. I love the feature of Checking in on my app and choosing my room. This is right downtown and close to lots of things either walking or driving - easy to get around.
from Virginia Beach, Virginia
Submitted on 03-10-2016
Overall quality was great, but they did not have parking availability at all times like they said (despite paying for it). Also, we were told they would serve breakfast 1 hour later than usual on Monday AM for the Ironman that was held in the city & finished after midnight. Apparently that was not told to the kitchen staff & they closed at the normal time. They did, however, reopen it when the miscommunication was confirmed.
from Anderson, South Carolina
Submitted on 10-10-2016
We stayed here many years ago and then again this past week. It was wonderful. The bed was a little too firm for us, but we still slept fine. We love Chattanooga and how centrally located this hotel is. We will be back.
from Nashville, United States
Submitted on 12-10-2016
If the Hampton Inn up the street is booked, this is a good back up. The building is a bit older than nearby hotels but it is clean and feels contemporary. The staff is polite and helpful. Easy to walk around downtown attractions.
from Dalton, Georgia
Submitted on 12-10-2016
We booked this hotel to celebrate our wedding anniversary. The room was very spacious and comfortable. There was some interstate noise, but it did not interfere with our sleep when we went to bed. The hotel staff were very welcoming and friendly. They also gave us the type of room that we requested when we made our reservation.
from Lexington TN
Submitted on 14-10-2016
No luggage carts; no parking near hotel-shared lot with business next door; staff a bit indifferent & not particularly helpful; need updating. I would probably look for other accommodations if this comes up again.
from Milwaukee, Wisconsin
Submitted on 16-10-2016
No guaranteed parking, yet they charge $8.00 per night to park. Parking lot space is rented from another company and shared with a children's museum next door. Waited long to get our room even though we had a reservation. We did arrive early (3PM) and check in time was 4PM. We were told to come back in 45 minutes, which we did. Room not ready. 4:20PM came around, room still not ready. The more we complained, the longer the clerk on duty made us wait. Clerk no longer even wanted to talk to me. ... Read more
from Cartersville, Georgia
Submitted on 17-10-2016
Staff was professional and courteous. The room was clean and well arranged. Internet worked. The hotel was in an excellent location. Parking was convenient. The breakfast was good. Water, tea and cookies were available in the lobby.