Jon Matthew F
from Chattanooga, United States
Submitted on 20-10-2016
This was one of the worst hotel experiences I've ever had. For starters, it was my wedding day. My new wife and I are both from Chattanooga and had picked the DoubleTree as our honeymoon night hotel, before we jetted off to Asheville the following day. The start of our trouble came when I called two days prior to our stay to see if we could get our 3pm check-in time moved up any earlier so my wife could do her hair and makeup at the hotel before the wedding. The manager on duty, Zachary Taylor, ...
This was one of the worst hotel experiences I've ever had. For starters, it was my wedding day. My new wife and I are both from Chattanooga and had picked the DoubleTree as our honeymoon night hotel, before we jetted off to Asheville the following day. The start of our trouble came when I called two days prior to our stay to see if we could get our 3pm check-in time moved up any earlier so my wife could do her hair and makeup at the hotel before the wedding. The manager on duty, Zachary Taylor, was extremely rude over the phone, leaving me on hold for several minutes without indication, and replying with an annoyed "I'm working on it sir." when I said "Hello?" because I didn't know I was on hold and wondered if the phone had hung up. Then he finally told me "1pm is the earliest we can do, otherwise I can't help you." I agreed on this time (what other option did I have?) and then was hung up on, without even one congratulations or notice that I had told him it was for our wedding. (Not that that's necessary, but you guys work in a courtesy service right?) But that was just the beginning of our nightmare with Zachary Taylor. On Oct. 15th, the day of our wedding, we checked in at 1pm like instructed, I dropped my soon-to-be wife off with her wedding party, makeup lady, hairstylist and sister for them to get ready at the hotel. Not only was the room NOT ready at 1pm, they didn't get into a room until 2:30pm! The hour and a half prior spent waiting in the hotel lobby where our new best friend, Zachary Taylor was extremely rude AGAIN! Telling my wife (on her wedding day mind you) that she was to blame for the room not being ready, because she had showed up too early (1:07pm btw) and he wasn't taking responsibility for her lack of time management. Awesome guy right? So now they're in the room and life should be pleasant, right? Wrong! The room still had wet towels in the floor, the bed wasn't made and there was some fresh urine in the toilet waiting for everyone! And guess what else? The A/C unit didn't work! So my sweaty, panicky wife has to get ready in the hot filth because we had NO TIME left to wait, during which she was interrupted (in her underwear) by the handy man there to fix the A/C... Sounds like a hotel you'd recommend to your friends right? Man I wish that was the end of this story... We have our wedding, it's beautiful, we have a blast, greatest night of our lives, we get dropped off at the hotel around 2AM by our friends who've kindly followed in our car so we have it for the next day. As we walk in the night manager (who's name I didn't get) takes my keys for valet service and tells us, "Goodnight!" And off we go to the elevator... when the maintenance man on duty stops us AND the night manager to inform us all that there's a whole process for valet service that requires room numbers, last names, paperwork and everything that doesn't just begin and end with the manager taking my car keys and sending us on the way... THANK GOD for the maintenance man. The only staff member to know how the hotel is supposed to work. So we spend the night, we check out at noon the next day. (Checked out by a trainee because Mr. Zachary Taylor see's us coming and excuses himself from the front desk conveniently) Now, if this story seems long and arduous for a simple 24hour stay at a hotel, then my point has been made. This would be a crap service story for any given Tuesday, but this was our flipping wedding day, and by far the worst part of it. (And I'm leaving some stuff out because I'm tired of writing this) I love Chattanooga, I've lived here my whole life. I champion local businesses and I'm proud everyday for how much the city is expanding and spreading it's wings. This is the worst experience I've had with any hotel. Made worse by the day it happened and the the fact that it was my own hometown doing it. Please review Zachary Taylor's performance. This man doesn't deserve to manage a McDonald's, let alone a "4 Star" hotel. Thank you.