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Best Western Heritage Inn

Chattanooga, TN, US (CHA)

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Based on 588 reviews
A fun-filled memorable stay in Chattanooga, Tennessee.
Room & Rates

Two Doubles - Mobility Accessible

2 Double Beds, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking
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One King - Roll-In Shower

1 King Bed, Mobility Accessible, Communication Assistance, Roll In Shower, Non-Smoking
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Three Doubles - Mobility Accessible

3 Double Beds, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking
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Two Double Beds

2 Double Beds, Non-Smoking, High Speed Internet Access, 32-Inch Flat Television, Microwave And Refrigerator
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Two Doubles - Pet Friendly

2 Double Beds, Non-Smoking, Pet Friendly Room, 32-Inch Flat Television, High Speed Internet Access, Microwave And Refrigerator
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One King Bed

1 King Bed, Non-Smoking, High Speed Internet Access, 32-Inch Flat Television, Microwave And Refrigerator
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One King - Pet Friendly

1 King Bed, Non-Smoking, Pet Friendly Room, 32-Inch Flat Television, High Speed Internet Access, Microwave And Refrigerator
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One King - Hot Tub

1 King Bed, Non-Smoking, Heartshaped Hot Tub, High Speed Internet Access, Microwave And Refrigerator, 32-Inch Flat Television
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Suite - Two Double Beds

Suite-2 Double Beds, Non-Smoking, Third Bed Is A Sofabed, High Speed Internet Access, 32-Inch Flat Television, Microwave And Refrigerator
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Three Doubles - Pet Friendly

3 Double Beds, Non-Smoking, Pet Friendly Room, 32-Inch Flat Television, High Speed Internet Access, Microwave And Refrigerator
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Three Double Beds

3 Double Beds, Non-Smoking, High Speed Internet Access, 32-Inch Flat Television, Microwave And Refrigerator
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One King - Mobility Accessible

1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Pet Friendly Room, Non-Smoking
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King Suite

Suite-1 King Bed, Non-Smoking, Second Bed Is A Sofabed, High Speed Internet Access, 32-Inch Flat Television, Microwave And Refrigerator
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Best Western Heritage Inn
7641 Lee Hwy, Chattanooga, TN US 37421


Located in Southern Tennessee with convenient access to the Interstate 75, this full-service Chattanooga area hotel offers a variety of well-appointed guest room styles.

Why Stay Here

  • 24-Hour Front Desk
  • Free Parking
  • Business Center
  • Free Wi-Fi
  • Outdoor Seasonal Pool
  • RV, Bus and Truck Parking

Resort Details

This pet friendly hotel features an onsite restaurant, the 24-hour City Cafe, offering a variety of meals to suit any taste. The BEST WESTERN Heritage Inn also offers an array of amenities including an outdoor swimming pool, free parking, business services and meeting facilities. Pets are always welcome!

Accommodation Details

100 contemporary hotel rooms, outfitted with amenities like an AM/FM alarm clock and a large work desk with a chair. Draw the curtains to watch your flat-screen HDTV fully equipped with cable satellite television with HBO. Stay connected with free high-speed Internet and a complimentary daily newspaper. Your room is equipped with a mini refrigerator to store snacks and a coffeemaker so you can stay energized whether you are here to work or play.

Restaurants, Lounges & Bars

City Cafe Dinner - on premises, Cafe, Continental, Open for: breakfast, lunch, dinner, Open 24 Hours.


  • 10 mile(s) from Creative Discovery Museum 
  • 10 mile(s) from Tennessee Valley Authority 
  • 10 mile(s) from Trade Center 
  • 15 mile(s) from Lookout Mountain 
  • 10 mile(s) from Chattanooga Choo Choo 
  • 10 mile(s) from Tennessee Aquarium 
  • 10 mile(s) from Tivoli Theater 
  • 15 mile(s) from Rock City 
  • 15 mile(s) from Ruby Falls/Zip Stream 
  • 6 miles Chickamunga Lake


  • Pets allowed for an extra charge of USD $10.00 per pet, per night, plus a deposit of USD $50.00 per stay.
  • Dogs only
  • 2 per room (up to 80 lb)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You will be asked to pay the following charges at the hotel:

  • Pet deposit: USD $50.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

  • Business Center
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 588 reviews
Submitted on 03-06-2016
First time using Trip Advisor to reserve a room while in the car traveling. Very pleased with the ease and of the hotel! Very clean, courteous staff, and nice reataurant nearby, but if road noise bothers you, ask for a room in back of hotel.
from sullivan in., United States
Submitted on 03-06-2016
very nice. great Wi-Fi. great employees. small swimming pool. got a 10% discount on a papa johns pizza. you can get a good breakfast sandwich next door at the speedway gas station. every thing in good working order. I would give this best western motel an 8 out of 10. but I would stay their again.
from Elvis' Homeland
Submitted on 06-06-2016
We were rolling through Chattanooga for the Day Out with Thomas event, before heading to the Smoky Mountains. We love the City Cafe DIner and wanted to make sure we ate there. We remembered there was a hotel attached, so we decided to book it. The price was ok and the room was very clean. The beds were comfortable. You do not get a continental breakfast, but they do give a discount for breakfast in the diner. We enjoyed our stay here. Make sure and request a room on the quiet side of the hotel a... Read more
from Platte City, MO, United States
Submitted on 06-06-2016
This is an older hotel that has been repainted and is in decent shape. Rooms were clean and comfortable. There is plenty of parking for oversize vehicles. It is in a quiet area right off the highway and not too far from shopping and dining. There is no complimentary breakfast, but you do get a discount in the restaurant. No guest laundry.
Submitted on 09-06-2016
Great location. Hotel has been newly renovated and had a lovely shower,Rooms were clean and comfortable. Beds could have been a bit more comfortable..Pool was very nice and welcoming after long day on the road... Great restaurant on property City Cafe open 24 hrs.. menu extensive and amazing Baked goods.
from Antioch, Illinois
Submitted on 21-06-2016
Stayed here one night. Front desk personnel were friendly and welcoming. Room was sub-par. Stains on bed skirt and carpet was dirty. Not sure if there is a hospital nearby or fire station but listened to enough sirens all night thinking I was back in the loop of Chicago. Restaurant food is edible but look elsewhere. Lots of construction workers staying overnight drinking beer on the balcony. Cancelled my Best Western rewards membership based on this. Think twice if your bringing a family.
from Clermont
Submitted on 26-06-2016
Hotel is newly renovated. The rooms were decorated nicely, spacious and spotless clean. Beds were soft and comfy. Bathroom was very nice and also spotless. Pool was clear and inviting, they even had a handicap hoist for getting in and out. New patio furnishings were also very clean. This hotel also offers rooms [ a triple] that I have not seen in many other hotels for a very reasonable rate. The staff was friendly, helpful and accommodating. The attached 24/7 restaurant had good food at decent p... Read more
from Alabama
Submitted on 28-06-2016
I called to see if they were pet friendly and reserve a room if so. The wonderful young lady who answered was awesome!! yes they are pet friendly and when we arrived she knew who I was and called me by name. The room was clean and comfortable. I was concerned about the room being on the traffic side but once we entered the room you could not hear anything from outside.
from United States
Submitted on 05-09-2016
very good, five star rating. Rooms were nice and beds pretty and very comfortable. Easy access. Loved the diner in Best Western. Food delicous, great atmosphere. Would definetly return to Best Western.
from Asheboro
Submitted on 06-09-2016
This hotel is a pleasant surprise. Rooms are updated well. Staff is always helpful and friendly. Although there is no complimentary breakfast, the adjoining café offers a discount and the food is excellent.
Submitted on 06-09-2016
Very comfortable, nice place to say, room nice to stay in, resturant was awesome. White water was fun, guide was great, family loved it. Tn is very beautiful. I will definitely be coming back here to staty
from Wyong, Australia
Submitted on 07-09-2016
I booked 2 rooms at this hotel at the very last minute - about 5 hours before I needed them. I was able to book on my phone, through Priceline. I called the front desk to ensure they had all that they needed and they were friendly and efficient. They even helped to arrange so the other car group could check in before the cardholder got there.The rooms were clean, the beds comfy, the staff friendly and efficient.
from raleigh,nc
Submitted on 08-09-2016
The room is adequate and had all we needed. It was clean and comfortable. I think the biggest issue aside from having outdoor rooms was the thin walls and noise from the highway. Parking problems late at night. Pet friendly for those who are bringing pets. No other issues and would stay again because of the price..
Submitted on 10-09-2016
Stopped overnight on the way to the Smokies. Would love to have explored Chattanooga further. Spacious room and comfortable. Luckily we had a room that was poolside and not the noisier roadside. City Diner that is attached does great food but be warned, they are massive portions!
from West Palm Beach, Florida
Submitted on 17-09-2016
Our family has stayed at this hotel many times as the rooms have always been clean (although they did always give us headaches due to the overuse of "air fresheners"). It is attached to a nice restaurant that serves large portions at a decent price (the local police are frequent customers). However, the last time we attempted (after a 13 hour drive) we were informed that the owner has decided to not allow cats, despite the statement still on the hotels home page that "pets are always welcome". I... Read more
from Broken Arrow, United States
Submitted on 19-09-2016
Planned a road trip through Kentucky and Tennessee it was amazing. From the Louisville Slugger Museum to the Lookout Mt. (which is actually in Georgia) we had a great time. Stayed at a few Best Western Hotels and they were amazing as well. Had a blast with my family. The BW Heritage Inn in Chattanooga was Awesome!!! Great service. Staff was great. Room was clean, bright, plenty of towels. Restaurant on-site was an added treat.
from Chattanooga
Submitted on 22-09-2016
This was a great Best Western in the part of town we needed to stay. Would certainly return to this location. Staff very friendly and accommodating. Rooms clean and well appointed. Poolside was specially nice and quite.
Submitted on 30-09-2016
Don't expect much, you get what you pay for. 10 minutes from the center of Chattanooga, so we couldn't complain. Couldn't hear anything from rooms near us, slept comfortably, decent free breakfast in the morning!
Submitted on 01-10-2016
I was surprisingly pleased with this room after reading the reviews before booking. The staff was friendly, the rooms were cleaning. Furniture is aged, but good for the value. The bed was super comfortable, the bathrooms are remodeled with great water pressure, and the shampoo, conditioner, shower gel are in self serve pump canisters in the shower. There was quite a bit of street noise, but the ac helps drown that out at night. Overall nice for the price, enjoyed our stay.
from Palatka, United States
Submitted on 03-10-2016
Overall very happy. Property was easy to find and get too. Had a good café and gas station a cross the street and behind the hotel. Clean and had a very big room. We were in a room with 3 double beds which was the first time I have seen that. It made the sleep arrangements easy to deal with. I will stay there again on my next trip to Tn
from Axis, Alabama, United States
Submitted on 09-10-2016
We stayed here as we were headed home to Alabama. This hotel was very clean. And the front desk clerk was very polite. Beds were also comfortable and it is convenient to gas stations and fast food places.
Submitted on 09-10-2016
We stayed four nights. It is an older type motel with outside room access rather than interior corridors but the condition and cleanliness of the place is marvelous and the rates are great! I would take this motel over many of the other places around. Room is comfortable, clean, and the area feels safe. There is a 24/7 hour Metro Cafe on the property that serves big portions of good food with a wide breath of selections. The cakes and pies are a point of interest and everyone should try one. We... Read more
from Austin, United States
Submitted on 14-10-2016
Spent the night during a trip from TX to NC. Easy to locate just off of the Intestate. The onsite 24 hr diner had great food with a huge selection. The diner is not operated by BW. The downside is that there is no coffee in lobby for the late night or early morning non-sleepers.
from Milwaukee
Submitted on 16-10-2016
This was not the first time I have stayed here and went back because the previous time I was given an upgrade for my room. This time I was given extra points for staying there. The hotel isn't very fancy but the rooms were clean and had been updated. The idea that the staff understands that the little things are what make the difference in the experience I appreciated that. The restaurant at the hotel was pretty good.
from DeLand, Florida
Submitted on 17-10-2016
The hotel is located near Ruby Falls and Historic downtown Chattanooga. Attached to the hotel is a 24 hour diner with great food. Plenty of parking and security. All the staff that we encountered was friendly and courteous.
Submitted on 17-10-2016
We actually loved this hotel. We found this at the last minute at an awesome price. We didn't think for the price it would be too great but we were wrong. It wasn't loud it was clean, smelled amazing and the diner was awesome!
Submitted on 17-10-2016
Very nice hotel and the management and employees make you feel they appreciate your business. Rooms were nice and really appreciate the pet friendly status. Restaurant on site open 24 hours had a huge selection and the food was good with a large quantity. Would definitely recommend this hotel.
from DeLand, Florida
Submitted on 17-10-2016
Close to area attractions (Ruby Falls, Lookout Mountain and Historic Chattanooga) and easy access to major roads. There is a restaurant attached to the hotel that is open 24 hours. Great food and price. Will definitely stay at this hotel in the future.
from Hollow Rock
Submitted on 19-10-2016
We love staying here. Great staff great rooms and BEST onsite restaurant! We have stayed here for the last 3 years in the fall. Love the Chattanooga area, Aquarium, boat rides, Lookout Mountain, Ruby Falls. Lots to do in the area.
Submitted on 24-10-2016
Boy, was this room a "breath of fresh air" after some that we stayed in over a week's time. Great price when booked through Trip Advisor. Very pleasant and helpful desk clerk. Clean, fresh smelling, cozy room with comfortable mattress, everything we needed and a shower head to die for!!! Even the pillows were great! Will definitely stay here, again, and the meal at the restaurant the night before was excellent!!!!!!
Submitted on 27-10-2016
We booked a pet-friendly room via Expedia (Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly) - Web Special). We checked into the hotel and were amazed by the room ?? clean, smelled wonderful. Unfortunately after we unloaded our car and left the hotel we received a phone call from the clerk at the front desk informing us that we would have to change rooms because we did not inform them at check-in that we had a pet with us. We were frustrated, but turned around, retrieved (most) o... Read more
Submitted on 30-10-2016
So disappointed in our stay. We stayed in room 250 and it was a disaster to say the least. Biggest complain is noise. So loud! The ceiling looks like it leaked and the bathroom door watched notched around toilet.
from New York City, New York
Submitted on 31-10-2016
I honestly don't know how so many people gave this place good reviews. Maybe they stayed in a room around back. We stayed in room 250 which someone else reviewed yesterday. He generously gave it 2 stars. I booked as non refundable so I guess you get a good price for the worst room and they get your money, too bad for you. There were no other rooms. The room is on 2nd floor right next to the 24 hour diner. Car doors were slamming all night and people were screaming. There was also a lot of... Read more
from Lucasville, Ohio
Submitted on 01-11-2016
Right off the highway 75 south. You can take the back roads to the mall. Plenty of things to do nearby. Very clean, beds are very comfy, internet is good, and staff is very helpful and friendly. City cafe is on the premises and has delicious cakes. Trust me it was worth the money per slice! One slice fed 4 people! So good! The wings are delicious too! We went to the dam and road up to lookout man, ruby falls, and rock city! A beautiful drive!
from Maggie Valley, NC, United States
Submitted on 01-11-2016
It's not a fancy-schmancy spot with hot tubs and mints on the pillow or anything, but it's clean, and comfortable, and a great bargain. Comparatively inexpensive but still neat and clean with very friendly, professional staff. The 24 hour diner seems to be very popular (and has great gyros!) and the location is quiet and comfortable and easy to find off the highway. I was extremely satisfied. I've stayed in super-sketchy hotels for the same price, so it was wonderful to find an upstanding li... Read more
from North Port, Florida
Submitted on 01-11-2016
This hotel is very clean,small, decor somewhat updated, small bathroom, parking can be full at peak times. Friendly staff. Dinner attached is great food with very large portion, but can split with no charge, deserts to die for EXCELLENT. but moderaete price for what you get. friendly staff there. If you want to catch a little breakfast go to McDonalds. Would stay there again, weekends are very busy.
from Thomasboro IL
Submitted on 03-11-2016
We stayed the night on our way back from Florida. Booked while on the road. I believe you get what you pay for. With that said room is very basic, clean but not fancy. Terribly loud since very close to the road. The rate I was charged the next day was not what I was quoted on the fun using the tripadvisor pricing that the hotel said they would match. Evening service was fine but next morning service by front desk manager was terrible. She told me there was no one to complain to. So I will not bo... Read more
Submitted on 06-11-2016
Great service; very nice rooms: very comfortable king size bed in our room; courteous and helpful staff. The southern charm is very evident everywhere. The City Cafe and Diner, which is attached to the hotel, has really good food with exceptionally large servings at very reasonable prices. They also offer a 10% discount to anyone staying in the hotel. What more can a traveler ask?
from Sevierville, Tennessee
Submitted on 06-11-2016
We drove by this location a few times. It was mapquest directions not the hotels fault. Our room was clean and located on corner downstairs. Had a heartshaped hottub, king bed, full bath, small tv with many cable channels, plenty of clean towels, single coffee maker, and more. There is a cafe inside this location which is one of the reasons we booked this hotel. I have stayed at many Best Westerns through the years and couple of the reasons is because they allows dogs (we did not have our with ... Read more
from BirminghamAL
Submitted on 07-11-2016
I was pleasantly surprised when we were treated like royalty when we used our Rewards Points to book this room. This is an older hotel with the doors facing outside, and with my disabilities it was very important that I get a room on the first floor. Jimmy helped me through the reservation process on the web, and then upgraded our room. It couldn't have been better. Our room was on the corner of the hotel closest to the truck stop facing the pool area, right at the top of the handicap ramp. ... Read more
from Springfield, Tennessee
Submitted on 12-11-2016
This hotel has had friendly staff, helpful, and accommodating. The rooms have been up to date- clean, and comfortable. With that said, the biggest plus, has GOT to be City Cafe open 24hrs in the hotel. the have at least 3? locations now. WIDE menu. tabula on a pita with southern slaw, a fried catfish finger, topped with coleslaw on a bunch with 7 layer chocolate cake on top, with a shrimp chimichanga with refried beams on the side....yeah...they got that... a suggestion though. the most noisy r... Read more
from Texas City, United States
Submitted on 13-11-2016
Always a great experience at Best Western Hotels. They are clean, neat, and staff is very nice and courteous. We always try to stay at Best Western hotels. The other thins I like are the comfortable beds and the breakfast.
from Maryville, United States
Submitted on 14-11-2016
We arrived exhausted in Chattanooga. We were so pleased to have a nice meal at the diner and slept great in the very comfortable king size bed. It was clean and quiet. The staff were very attentive. We travel with our dog. There was plenty of grass to walk him. Overall it was a very pleasant stay and we will definitely stop on our way back home in the spring. Good job!
from Licking, Missouri
Submitted on 20-11-2016
I would stay here again especially when the remodeling is completely finished however I would love to have had my beds made up before I checked in but under the circumstances I was not upset with staff she was very accommodating
from Woodstock, GA, United States
Submitted on 20-11-2016
great hotel close to everything. Fantastic diner on site open 24 hours. Rooms were very clean and comfortable. parking is ell lit and safe. plenty of storage gas stations and food close by.We will definitely stay here again when visiting chattaoonga
from Midland City, Alabama
Submitted on 21-11-2016
Went on a Mini Vacation to see the fall colors there. Very Beautiful. We are at the Restaurant there on the property, was very impressed with the waitress we had, she was very very informative, helped us decide on what to eat and told us that the portions were Very,Very Big.
from Denham Springs, Louisiana
Submitted on 21-11-2016
We pass through Chattanooga several time each year, usually visiting relatives. This hotel is our preferred stop -- location is conveniently on interstate, easily accessible, staff very friendly, City Cafe next door.
from Vienna, Georgia
Submitted on 25-11-2016
Nice hotel, reasonably proper, small bathroom, very noisy due to a busy location, good parking lot, breakfast is not for free due to an integrated restaurant. This restaurant offers breakfast and lunch, with typical American food. Is not bad. It's pet friendly, so matches our list.
from London
Submitted on 26-11-2016
Happy and will stay there many times more. Will suggest to anyone to stay there if they are in Chattanooga, Tennessee.You guys at Best Western are awesome we love the City Cafe restaurant. My husband and I were very satisfied we give them a 5 star rating.
from Helendale, United States
Submitted on 29-11-2016
The staff was really friendly and helpful on both morning and night shifts. The room was comfortable, clean and equipped with everything we needed. There is a city cafe attached to the property that stays open 24 hours a day and that was also handy. If you don't have to stay in downtown Chattanooga, this is your best bet and you will save a ton of money for the same or better. Next trip to Chatt for us will include staying here again.
from Chatsworth, Georgia
Submitted on 29-11-2016
The front desk man was very nice and helped us with every question we had the hotel was very nice and clean!! Will for sure be back! They have a very nice restraunt that smelt amazing! My overall experience was GREAT!
Submitted on 04-12-2016
The staff was very helpful and friendly. The room was clean and comfortable great cafe on site. Close enough to the interstate to easily get anywhere in Chattanooga and best of all everyone felt safe and relaxed.
from Elmvale, Canada
Submitted on 04-12-2016
At first I was not sure if this was part of the Best Western group of Hotels because of the new look. But the front desk manager assured me it was and proceeded to give a discount since we were booking more than one room. Great service, great attitude.