from Greensboro, North Carolina
Submitted on 31-05-2016
I considered this hotel because I trust Holiday Inn's to always be nice hotels. I went on a cruise and needed a park and cruise package that would allow me to park my car, take the shuttle, and stay the night AFTER my cruise. I called what felt like every hotel in the area and no one would let me stay after until I called and Justin answered at this hotel!! He was so sweet and so nice!! He told me that we could definitely stay after our cruise we would just have to pay the full amount and couldn...
I considered this hotel because I trust Holiday Inn's to always be nice hotels. I went on a cruise and needed a park and cruise package that would allow me to park my car, take the shuttle, and stay the night AFTER my cruise. I called what felt like every hotel in the area and no one would let me stay after until I called and Justin answered at this hotel!! He was so sweet and so nice!! He told me that we could definitely stay after our cruise we would just have to pay the full amount and couldn't get a refund if we canceled which was perfectly fine with me!! I should also add that I am a huge procrastinator and this was three days before I had to leave on my cruise!!! I was so grateful for Justin, and he lifted such a huge weight off my shoulders!!! He arranged the shuttle for us and told me what time it was leaving, and I just couldn't get over how nice he was and how easy the whole reservation was!! On Saturday we arrived, and Brandi was at the front desk. I told her that I was staying after the cruise, and she immediately knew who I was and we quickly got through all the paperwork and she had all I needed right beside her!! The shuttle was great!! We got to the port in good time, and when it was time to leave our cruise and head back to the hotel, I just called our shuttle, and we didn't have to wait long for them to pick us up!! I wish I had gotten their names, but they were both so nice!! Once we arrived at the hotel, Mary greeted me by name as soon as I walked through the door and told me they had anticipated our early arrival and had a room ready for us!! This was between 10 and 11am!!! She told us about the Manager's Reception that night from 5-7 and encouraged us to come to get complimentary food and beverages, and she informed us about breakfast. When she realized breakfast was over that morning she seemed genuinely concerned that we had missed it and was relieved when we told her we had eaten on the ship. We headed up to the room, and we were so impressed!! The ice and drink machine was right as you got off the elevator, and our room was fantastic!! It was very clean and had a Keurig with coffe K-cups!! The bathroom was very nice and clean and don't even get me started on the water pressure and shower head!! I had to take two showers because I loved the water pressure and shower head so much!! The obsession was real!! We didn't even know they had a pool until we saw it in the elevator and then our room overlooked it, so we went outside to the pool and lounge chairs and just relaxed!! They also provided towels by the pool and pool noodles and other floating devices!! It was so relaxing!! We spent a couple of hours just relaxing in and by the pool!! There was ample shade and sun by the pool!! Later that night, we went to the Manager's Reception, and Rick did such an amazing job!! They do it every Monday through Thursday from 5-7, so if you stay on those days be sure to go!! They had complimentary beer, wine, coke, Sprite, and Diet Coke. For the food they had chips and salsa, BBQ sandwiches, celery, ranch, and macaroni salad. It was so good!! They also had unlimited coffee and tea, and I discovered Earl Grey tea is amazing!! That night we slept so well!! The beds and pillows were verycomfortable and they offered soft and firm pillows which I loved!! The next day we went to the breakfast buffet and it was impeccable!!! The cinnamon rolls were so delicious I had to get a second one :) Pansy did such a fantastic job keeping the buffet stocked!! She was so friendly and told us how much she loved her job and that she had been there for 8 years!! She did a great job,and that breakfast spread was so impressive!! They had so many different options for everyone!! I also got to meet Justin in person and found out he had been checking in with everyone to make sure we had gotten to the hotel okay before our cruise and that everything worked out!! I was so impressed with him, and it was so great to meet him in person after all he had done for us!! We also interacted with Mary more, and I swear she got sweeter every time we encountered her!! She gave us a lot of brochures on Charleston and told us of places to go! We got a late check out because I signed up with the IHG, and we had planned to go visit Charleston and then come get our bags and check out, but that room was so comfortable we ended up staying until 1:30 and then went to see Charleston!! Check out was a breeze and we got to say goodbye to Mary and Justin one last time! I wanted to enjoy every second of that hotel, and it was worth every single penny plus more!! The friendly employees made our stay!! I was so impressed with everyone. Any time I need a place to stay in this area, I will always book this particular hotel even if it is a little more because the service I received and the experience make it so worth it!!