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Hampton Inn and Suites Charleston/West Ashley

Charleston, SC, US (CHS)

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Based on 736 reviews
This clean and comfortable hotel will provide everything you need to enjoy your Charleston vacation to its fullest and know you have an inviting place
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Hampton Inn and Suites Charleston/West Ashley
678 Citadel Haven Drive, Charleston, SC US 29414

welcome to the Hampton Inn & Suites Charleston/West Ashley. Revisit colonial history or indulge in today's modern comforts in Charleston, where southern charm touches every era. The Hampton Inn & Suites® hotel in Charleston/West Ashley is located off Highway 17, within minutes of Historic Charleston as well as numerous golf and shopping areas. Play a few rounds of golf at one of several championship level courses or get in a few rounds of shopping at the Citadel Mall-it is all within five minutes of our Charleston hotel. Delve into history at the Charleston Museum, the country's oldest musuem; or see the legendary Fort Sumter, where the first shots of the Civil War were fired. Our hotel in Charleston also gives you easy access to the Gibbes Museum of Art as well as numerous local art galleries. Commune with nature and wildlife at the South Carolina Aquarium or the Audubon Center at Francis Beidler Forest. Get more tips on the many nearby attractions from the team at our Charleston hotel. services & amenities Even if you're in Charleston to enjoy the great outdoors, we want you to enjoy our great indoors as well. That's why we offer a full range of services and amenities at our hotel to make your stay with us exceptional. Are you planning a meeting? Wedding? Family reunion? Little League game? Let us help you with our easy booking and rooming list management tools.* Meetings & Events * Local Restaurant Guide

Amenities Include: Meeting Rooms, Wireless Internet Access, Pool Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 736 reviews
from Virginia Beach, Virginia
Submitted on 21-05-2016
Second time visiting Charleston and stayed at this Hampton Inn both times. The staff are friendly and knowledgeable. From the front desk to the housekeeping and breakfast staff, hats off to some great customer service by all. This time I was actually able to take advantage of the pool and exercise room. This hotel is very convenient for everything that we were looking to do and see in Charleston. We'll be back!
from Greenville, South Carolina
Submitted on 23-05-2016
The rooms were clean and the property was well maintained. Nice location. Close proximity to shopping and restaurants. Easy access to major roads. Only disappointment was that the rooms were not ready at guaranteed check-in time (3pm), and we needed to be ready to leave for a wedding rehearsal by 3:30.
from Yonkers, New York
Submitted on 23-05-2016
Convenient hotel. Amenities were a good value. Free parking. Close to highways. Happy hour with snacks. Nice pool area. Friendly staff. Breakfast got messy but not because of staff. Guests were sloppy. Furniture in lobby area is old...needs replacement. Overall recommended.
Submitted on 24-05-2016
My first time experiences was great, and the staff for excellent!! I would suggest the Hampton Inn Hotel to all my families, and friends.. The hotel staff was very professional, friendly, and helpful.
from Concordia, Missouri
Submitted on 25-05-2016
These rooms were super comfy and cute, breakfast was great and it was a pretty close distance to all the fun stuff in Charleston- far enough away, though, for the price to be reasonable. My only qualm with the facility is that I heard people on the hallway pretty early in the morning.
from Williamsburg, Virginia
Submitted on 27-05-2016
My unit and the unit in a travel friends room were very noisy. Not just noisy, but clanging and beating noise that wakes you every time it kicks on. Even called maintenance, but was told it was internal and nothing they could do. Too late in the evening to change rooms. No one mentioned in the morning or even cared. I doubt they fix since most people only stay one night. I will not stay here again.
from Charlotte, North Carolina
Submitted on 28-05-2016
rooms was very clean breakfast was outstanding derrick the housekeeping manager made sure our room was clean and he was a delight to speak with we will definitely return to Hampton inn. lastly the afternoon snacks really did hit the spot.
Submitted on 30-05-2016
One of the first things I look for in a stay is cleanliness. Hampton Inn & Suites definitely lived up to that. The staff was friendly and check in was wicked easy since we'd done the electronic check in so it was just a matter of telling my name and receiving my key at the front desk when we checked in. Our suite was very nice. No complaints at all there. Being a HHonors member, we were given free waters and snacks when we arrived which was a nice treat. We had originally booked for two nights... Read more
from Scottdale PA
Submitted on 03-06-2016
As always the Hampton Inn is clean, the beds comfortable & the staff is very friendly. It was a nice surprise to have the kitchenette & the couch in a separate room from the bedroom. When we got off the elevator there were some things stacked up in the hall but that was soon cleaned up. The only complaint I have was the location - it was certainly farther away from Charleston than I thought. But then that was my fault for not doing more investigation. So do your homework before booking this... Read more
from myrtle beach, United States
Submitted on 05-06-2016
Excellent accommodations, friendly and accommodating staff, located close to medical facilities we needed with special reasonable rates for patients and their families. I had made a reservation for a handicapped room, but upon our arrival, my adult daughter - the patient - decided we would be more comfortable in a two room suite. Not a problem for the front desk staff. Any request we had over the two days we were there was met with the same friendly desire to give us a most satisfactory experien... Read more
from Wilmington, North Carolina
Submitted on 12-06-2016
I stayed one night. Accomodations were very nice. Breakfast was plentiful with a wide variety of items. The only siting that I told the desk clerk as I checked out was the evidence of mildew on bathtub walls. She was calling housekeeping as I walked away.
from Atlanta, United States
Submitted on 13-06-2016
This Hampton needs remodeling. The room was very "worn". Clean, but shabby. For the $199 per night it was seriously overpriced. Staff were friendly, but when I checked in at 5 p.m. the clerk had to call housekeeping to see if the room was ready. Really? It's 5 p.m., room was guaranteed for 3 pm check in. Couch in room was thread bare: looked like a rescue from a curb after an eviction. Permanent spots on carpet, furniture banged up. Happy Hour was nice, breakfast too. Common areas are fi... Read more
from Boston, Massachusetts
Submitted on 17-06-2016
Coming from a Diamond Hilton Honors regular, this is the worst Hilton property in which I've ever stayed, and I really hate to divulge that. The great corporate rate I get here might be cause to return, but I have to really think that over. I had a nice, large suite with separate kitchenette/living area, but the bedroom and bathroom were pretty tight, and the whole thing was downright grody. It was clean, insofar as you can clean carpet and furnishings that are 30 years old. I refused to wal... Read more
from Atlanta, Georgia
Submitted on 20-06-2016
Great staff, extremely helpful and very professional. Very knowledgeable about local restaurants which helped us not only enjoy the stay but enjoyed great dinners as well.the staff worked as a team to ensure all guest were well taken care of.
from Rock Hill, South Carolina
Submitted on 21-06-2016
This hotel is in a great location - 15 minutes to downtown to The Market! you don't pay to park here, it has a pool, a workout room, and some great restaurants are close by! There is also a Krispy Kreme close by!!! Refrigerators in rooms, the breakfast in the mornings seemed to be there later than the norm, which was a good thing! Everyone at this hotel was exceptionally nice! Thankls everyone!
from Lexington, South Carolina
Submitted on 27-06-2016
My husband and I stayed here for two nights. June 9th and 10th for a wedding in Charleston. The hotel is fine and safe. The lobby/common areas are updated but our room was old and worn. It was very clean.....but desperately needs updating. We had to keep the AC on 60 and the fan blowing at 100% the entire time to keep our room "dry". We were freezing!!! If we tried to turn the thermostat higher, the room would get very damp quickly. Our room did have a microwave and refrigerator which was great!
from Mooresville, United States
Submitted on 27-06-2016
I stayed at this location on a recent business trip. I was greeted by the staff with a friendly attitude. This hotel is very clean which is important to me. Internet worked great in the room which is also important. Good location for when I'm in the area.
from California
Submitted on 29-06-2016
Had a Great staff, smiling and helpful and prompt with service. Got a pack and play right up to us when asked. Breakfast was good and full, gave my kids coloring things so made their morning! Thank you!!
from Brevard, United States
Submitted on 29-06-2016
The staff was amazing! The room and rates were great! We will be back to this hotel soon! Thank you for a wonderful vacation. The breakfast, happy hour, and cookies at night were excellent. I highly recommend this hotel.
from san antonio
Submitted on 30-06-2016
This suite hotel was close to my family that i was visiting. The room was clean, comfortable, and had a sitting area, too. And the bathroom door opened OUT which means it did not graze your knees or bump into the toilet and bathtub when opened--a problem I see in many hotels.
from Georgetown, United States
Submitted on 02-07-2016
Stayed at this Hampton Inn because of location near surgical center. Staff was friendly and courteous. Complimentary beer and wine a plus. Room was clean and comfortable. Breakfast was very good. Overall stay exceeded expectations.
from Raleigh, North Carolina
Submitted on 04-07-2016
great suites, very clean ,love the location,and the staff very friendly.Serve good love enjoy the meals and pool.yes I would vacation against the vacation were very education for the children as well the were wonderful vacation for my family.
from Raleigh, North Carolina
Submitted on 04-07-2016
The family an I vacation in Charleston South Carolina inwhich we realy enjoy the tour of the city and the history behind the city very education for the grandchildren as well the adults.yes I would visit the city,and inform my family about the history of the city.
from Kentucky
Submitted on 05-07-2016
We spent a week at this hotel while on a mission trip with our church. The entire week we were there, I never encountered a single employee who wasn't smiling and who wouldn't go out of their way to help. This will always be my hotel of choice!
from Coeur d'Alene, Idaho
Submitted on 07-07-2016
Nice friendly staff, very helpful. Clean and free breakfast! Had my whole family with 2 rooms, we had a great time! Could socialize downstairs together, great open area, clean and bathrooms nearby. 2nd floor business center.
from Atlanta, Georgia
Submitted on 08-07-2016
We have stayed here multiple times on our visits to Charleston. The staff is always friendly and helpful and always smiling. The room quality is top notch and the breakfast facility gets high marks for comfort and quality. We always make this our first choice and will continue to do so.
from Charlotte, United States
Submitted on 11-07-2016
The staff is amazing. The breakfast is great. The location is key and the value is reasonable and the rooms are always clean! The staff always knows my name and address me by such. They are always helpful and make me feel at home. I feel safe and secure when I stay there. I have stayed in more swankier places and never receive the same service I did here. BTW, its not far from downtown so you can still enjoy everything Charleston has to offer and stay affordably.
from Raleigh, North Carolina
Submitted on 14-07-2016
No issues at all. I arrived late in the evening around 10:30pm and was gone by 8:00am the next day everything was ready to go. The air conditioner in my room had been turned down low so that was nice to not have a hot room.
Submitted on 15-07-2016
My family enjoyed a nice 2 day stay at Hampton Inn West Ashley. Not too far from Folly Beach. Also near a delicious chicken spot called Boxcar Betty. Staff is kind, helpful and always cheerful. We had lots of requests and each one was met with a smile. Especially loved the kitchen staff, the head cook opened a can of chick peas for me 2 days in a row. Quality service, quality stay.
Submitted on 17-07-2016
I completely recommend Hampton Inn. I was there for a very rushed four days while I was attempting to buy a home on Kiawah Island. And it provided just the quiet respite I needed to regroup and consider the major decisions I was making. It is conveniently located near the airport, but within striking distance of the sea islands. But not in the traffic of Charleston itself.
from Carrollton, United States
Submitted on 17-07-2016
The staff went out of their way to make us feel welcome! It was clear that hotel guests were "TOP PRIORITY!" Also, rooms, common areas, and pool were clean and inviting. Delicious, hot breakfast every morning, snacks and drinks in the evening and cookies for a night time snack!
from Naples, Florida
Submitted on 20-07-2016
We always stay at Hilton family hotels but this one is NOT good. The AC runs through a unit under the window and the room was wet and smelly. Bed was comfortable and internet worked OK but otherwise pretty much the worst Hampton Inn we've stayed at.
from Atlanta, Georgia
Submitted on 25-07-2016
My family is from Charleston and I have lived there on and off. I LOVE the area. We needed a last minute room to attend a long-time family friend's funeral. This hotel is conveniently located just off Hwy 17 and 526, thus making it convenient to downtown, beaches, I95 and I26. Let me begin by saying the staff was beyond courteous, rooms were clean; included breakfast was delicious and plentiful and the gym equipment was in very good condition (something I have found NOT to always be the cas... Read more
from North Carolina
Submitted on 26-07-2016
I would like to start off with we are a Hilton brand couple. Yes, we have had a few Duds over the years but this was a BIG Winner. Let's get it over with, everyone has a at least one negative and for us I thought getting in to the Property could be a little confusing. But after the first time it is smooth sailing. Nice impression as you walk into the entryway, large, clean and refreshing. It was a hot day and it was nice to see a table with Ice water waiting to quench your thirst and yes t... Read more
from Knoxville, Tennessee
Submitted on 26-07-2016
Overall, it was a clean and comfortable room with decent amenities. The bathroom could use some extra cleaning. The hot breakfast items were barely edible, but there were enough other items to get by. We didn't use the pool but it looked inviting. We will definitely stay again when we're in Charleston.
from Kodak, United States
Submitted on 26-07-2016
Could not have been better. Staff very helpful and friendly. Clean as a pin. D├ęcor pleasing. Breakfast was very good and plentiful. We asked for directions and were given correct and friendly help at the desk.
from Monygomery, IL
Submitted on 31-07-2016
We had an unexpected "happy hour" surprise with a local favorite of boiled peanuts,plus snacks and wine, beer and soda! All the staff was very friendly and helpful and the hotel lobby was really nice. We enjoyed the pool and poo; area with the hot weather.
from Little Rock, AR
Submitted on 09-08-2016
Well maintained. Clean. Friendly and helpful staff. Beautiful decor. One of the top three Hampton Inns I think. Very quiet. Breakfast was great. Delicious cookies every evening. Nice pool area. Elevator is really slow but not a big problem.
from Columbia, United States
Submitted on 09-08-2016
This hotel is always clean and the the staff is always friendly and helpful. The excercise room was helpful when it was raining. Breakfast was good. The location was convenient for where I was working that week. Will stay here again.
from Charlotte, North Carolina, United States
Submitted on 15-08-2016
This place is quaint. It has a country flavor but with a fresh welcome. The lobby has hard wood floors a nice fire place and sitting areas. Coffee any time and flavored cream which I really like for coffee. It has a nice breakfast offered with many options and it's free with the room. Our room is very nice, large, very comfortable king size bed, couch and a desk. The bathroom is actually fairly large and very bright. I didn't realize that the bright light really makes a nice difference but I gue... Read more
from Campobello, South Carolina
Submitted on 15-08-2016
A very nice stay while visiting family in Charleston. It is a great location for the airport and easy access to the entire Charleston area. The breakfast buffet is definitely considerably above average and the the courtyard around the pool is lovely, a pretty view whether you dine inside or at one of the several outdoor tables. The room was immaculate and the shower with different sprays, especially the pulsating massage, was terrific. Also love the easy grip soap with the bumps on one side and... Read more
from Greenville,SC, United States
Submitted on 15-08-2016
This hotel has an excellent location from the airport and downtown.Staff is very friendly and helpful. Very clean and pleasant.Breakfast bar is very thoughtfully arranged and all the items are very well placed. I liked the healthy choices they offer, like yogurt, fruits and skim milk.
from Bordentown, United States
Submitted on 30-08-2016
This was a very nice. We wanted to stay at a hotel near our son, but we did not have very many choices. I know hamptons are usually high quality and the price was right. What a pleasant suprise. The bed was very comfortable and the room large. The breakfast was great, self made waffles, lots of toppings, fresh fruit, bakery items, oatmeal, eggs, bacon etc.
from Charleston, United States
Submitted on 02-09-2016
Very nice and peaceful. Clean rooms. Beds are alway so soft and comfortable. Staff was exceptional as always and made us feel at home. Staff was very attentive and made sure no stone was left unturned.
from Fort Collins, United States
Submitted on 05-09-2016
Now that I have returned from my summer vacation, I am thinking of this Hampton at the start of our trip. The hotel and pool are very nice but that is it. We were there on July 4th. There were no towels at the pool, no toilet paper in the hotel lobby rest room, the breakfast buffet ran out of food, there was food smeared on the floor that was not cleaned up. One night the elevator opened and a homeless transient man stumbled out. We did not feel safe. I could go on and on. There was no ma... Read more
Submitted on 06-09-2016
Horrible experience. The staff checked us out within five hours of checking in. There was hair in the bathtub. And they woke us up for a problem that was a staff error and tried to charge us for two nights when we only had a one night reservation. All on a one night stay.
from Bristol, Virginia
Submitted on 07-09-2016
We had a King suite with 2 rooms, very large and roomy however the furniture in the living room was nasty to the point that we would not sit on it, mold in bathroom, carpet smelled musty, on the plus side the bed was very large and very comfortable and the room was very quiet, the staff was very nice and the lobby area was very nice with hardwood floors, the pool area was very inviting however the fitness room was small, had only 2 machines and one of them was broken, this hotel is not convenien... Read more
from Chapin, South Carolina, United States
Submitted on 07-09-2016
I showed up with my assistant at the Hampton Inn West Ashley after having photographed a 10 hour wedding. We were exhausted and it was 11pm. I was told that because of new carpet going in, there was no room for us, and that they had booked us a room at the Best Western 2 miles up the road. I have been charged for a Hampton Inn room, after being told that there would be no charge, and after being moved to a much lower class MOTEL (I booked a HOTEL on purpose). The girl behind the check-in desk sa... Read more
from Myrtle Beach, South Carolina
Submitted on 14-09-2016
Made the reservation online possibly, room was available online and my credit card was charged. Well, when we got there; no room was available. Most of there rooms were either in inventory or remodeling from what the front receptionist said. According to the hotel, they forgot to correct the information on the website. Had to call to cancel my reservation with a toddler at 9pm. I was very disappointed with the service received, the receptionist seem careless. Luckily took ca... Read more
from Spartanburg, South Carolina
Submitted on 14-09-2016
The hotel is in a good location and the closest to Seabrook and Kiawah without paying the prices of being on the islands. Convenient to shopping and restaurants yet sort of out of the way. The room was spacious and clean . Nice bathrooms. Had a very nice breakfast and large dining area.
from beaufort, United States
Submitted on 15-09-2016
Best place to stay in Charleston!!! Great location, great People!!! Very clean hotel and lovely breakfast!! I stay Here often for business when I come to Charleston. The staff makes me feel at home the rooms are spacious and the hotel is close to everything I need to get to and then some.
Submitted on 17-09-2016
My wife and I are vacationing down in Charlestown from Kansas City and staying here at the Hampton Inn & Suites. It's an older hotel but the staff is friendly and the room is very comfortable. This is only our 2nd night here at the hotel, staying for a week and I like it. My recommendation if your bringing a family upgrade to a suite. It's very reasonable and the extra room and little kitchenette that comes with a frig, microwave. So you can store soda, beer any leftovers you have from eating ou... Read more
from Florence, South Carolina
Submitted on 17-09-2016
Last minute decision to stay in Charleston before driving home. This hotel popped up on our app with a king room and we grabbed it. The hotel was great. Room was quite and clean. I do hate those shower curtains, but other than that, the stay was perfect for our needs.
from Columbia, United States
Submitted on 18-09-2016
I stay at this hotel often for business. I use the meeting room to teach up to 40 people and the service is excellent. I have never had an issue of any kind. The room is good and there are projector and screen with good connections in place.
Submitted on 19-09-2016
Visited while on a spontaneous weekend trip. Hotel is in a nice area close to everything with just a short drive. Was a little pricey, got a better price after deciding to stay another night. Pool is not huge but big enough. Breakfast was good. Rooms were clean. Front desk helped out with a few things we didnt grab when packing...even a bottle opener. Would stay again.
Submitted on 19-09-2016
Great hotel for a short stay. Staff very helpful and friendly. I arrived later than planned and everything was in order. They assisted with parking which was a little tight.Hotel is located in a busy area but is was quiet.
from Sevierville, United States
Submitted on 19-09-2016
The staff at this property goes the extra mile to ensure that that your stay is priority number one. The hotel is convenient to many things in the are and is easy to get to. I would definitely stay at this location again.
from King George, United States
Submitted on 19-09-2016
Staff was friendly and mostly helpful. When we arrived in our room, it did not appear that it had been vacuumed at all, there was no toilet paper in the entire room or bathroom, and the bed spread was crooked as if it had not been completely changed. We went back to the front desk and the young lady was apologetic, found us a new room on the 4th floor which was fine with us. The only problem from that point on was that the 4th floor was being renovated, so were woken up the next morning at 8:00 ... Read more
from Columbia, United States
Submitted on 19-09-2016
I stay at hampton Inn West Ashley a few times a year for work. The staff always takes good care of me. The facilities are clean and the staff are always helpful. I'll be back soon for anothe rbuisines trip. I'll stay here again.
from Columbia, South Carolina
Submitted on 24-09-2016
Very nice service. Good location and clean. I have been here several times and it's very consistent. Breakfast has a lot of options. Clean rooms, check in and check out was easy and coffee and cookies and night was a great treat.
from Pawleys Island, South Carolina
Submitted on 24-09-2016
Room smelled like mold during our 2 day stay. Tried using air freshener but couldn't rid the mold smell. The air coming out of the air conditioner smelled of mold. We were uncomfortable during our 2 day stay.
from Greenwood, South Carolina
Submitted on 25-09-2016
Really enjoyed my stay here. Very nice atmosphere and very comfortable room. Felt safe staying here. All employees where very nice and friendly. The bed was super comfy! Very clean room. I would recommend!
from Columbia, South Carolina
Submitted on 27-09-2016
I had a medical procedure done and when I went to the hotel I was told that my room wasn't ready. I told them I would wait but could they please check me in as soon as possible. I sat in the front with tears running down my face for over an hour. At noon I asked couldn't they find me any room and they did but looks like they could have suggested this. They are uncaring, unfeeling people. Do not stay here.
from Fort Wayne, Indiana
Submitted on 27-09-2016
Excellent hotel at a competitive price. Close to Charleston's various tourist sites and restaurants. Modern, clean, quiet, great breakfast buffet, plenty of free parking, clean rooms, comfortable beds.
from Woods Hole
Submitted on 30-09-2016
Our family had 2 rooms for 4 nights and found first this was a good location close to Charleston, beaches, Savannah and Hilton Head. Secondly our rooms were larger with a fridge and microwave which is unusual for us from the northeast. Thirdly the staff were efficient yet made time to answer questions and were generally very friendly and helpful. The Japanese restaurant right next door (1 minute walk) was excellent with great hibachi entertainment and selections to please our vegan kids and om... Read more
from Columbus, Georgia
Submitted on 03-10-2016
This property is in bad need of updating. It looks old and dirty. Couldn't stay the night. Excellent customer service though even though we were sent to another property much farther away than desired.
from Chicago
Submitted on 05-10-2016
I was there for my wedding to Patrick Hilton. I brought about 50 guests to that hotel for my wedding and didn't feel that my business was appreciated at all. I first reached out via website in December to set up a room block. No one got back to me. I called and left a voice message for Megan Ohara Owen who was on vacation at the time. I called back days later when she returned and was able to talk to her. She claimed to never have received my voice message. I also told her I tried to reach out v... Read more
from Charleston, South Carolina
Submitted on 11-10-2016
Staff was very rude and did not accommodate my family.the manager is not a people person.tried to charge me for a extra night that I didn't stay. The name of this hotel did not fit the way they presented themselves
Submitted on 17-10-2016
This place was clean, the staff was very courteous and helpful. They had great recomondations for places to eat, drink and visit. Would definitely stay there again. Don't expect and great breakfast provided by the hotel. Bagels, toast and waffles were the hit of the day.
from des arc, missouri
Submitted on 21-10-2016
This hotel is surrounded by highways. At night the vehicle traffic noise is very loud. If you are a sound sleeper it may not brother you, but for a light sleeper, it will keep you from getting a good nights sleep.
from Hendersonville, North Carolina
Submitted on 21-10-2016
great location, great experience with all aspects of this hotel. Friendly staff, good breakfast menu, all questions accurately answered. Will stay here again when back in Charleston area. Very satisfied with our experience here.