Submitted on 18-07-2016
While being a bit out of the city centre, this Hotel has many things to offer, including very comfortable beds. IHC (the corporation which owns the Indigo properties) has, like many other hotel chains boasting a "boutique" hotel experience, put its money where it counts for many of its guests: sleep quality. The beds have a thick mattress topper and pillows of different firmness and shape. Rarely have I slept as well as I have in this hotel. Other furniture in the room is kept to a minimum, and ...
While being a bit out of the city centre, this Hotel has many things to offer, including very comfortable beds. IHC (the corporation which owns the Indigo properties) has, like many other hotel chains boasting a "boutique" hotel experience, put its money where it counts for many of its guests: sleep quality. The beds have a thick mattress topper and pillows of different firmness and shape. Rarely have I slept as well as I have in this hotel. Other furniture in the room is kept to a minimum, and there's no carpeting apart from a faux animal skin rug which, in our room, was desperately in need of a shampoo. Minimal furniture isn't really a problem for me, but I was concerned by the perilous angle at which the long console below the television pointed towards the floor, apparently only held to the wall by a few screws and huge amounts of caulking. A Keurig with four coffee pods, tea, mugs, sugar and creamer was located in a separate shelving area. One little suggestion: could you provide drinking glasses that are little bigger, because it gets too hard to make gin and tonics so often? :-) There was a closet and safe which were enough for us to store most of two people's clothing and valuables. The room was spacious enough for us to leave our suitcases open with a few overflow items, without having to trip over them.
The feeling of spaciousness continued into the bathroom, with a huge walk in shower with a hand held and a rainshower head. Aveda toiletries were on offer (if you could get them), there was a hair dryer in a drawstring bag, and plenty of thick towels.
But this is where the Indigo went from a five star to a four for me: housekeeping was pretty lax. Perhaps it's because the rooms seem low maintenance, but there were no new toiletries in the room on arrival, just a half used bottle of moisturizer and an unopened box of soap in the shower stall. Because we arrived later, and had to go out almost immediately I order to make a concert, we didn't really pay careful attention, and the next day we had a bit of a late start, so we used toiletries we brought with us. The following day, we were up and out at the crack of dawn (i.e. 6:45 am), and only returned to the hotel at 3 pm to find the room untouched. While there was evidence of housekeeping being on that floor while we were in the room, it wasn't until we went out for the evening at 6:45 pm or so and still hadn't seen housekeeping that we asked reception to tidy the room and leave some shampoo, conditioner and moisturizer. We had to direct the desk clerk as to what we meant by "making up the room." Making the bed, replacing the towels, and leaving toiletries would be much appreciated. I know that Jordan will read this review and urge me to "stay inspired", but I hope that he will urge reception to get inspired to take initiative to understand what making up a room means, and ask housekeeping to get, and then stay inspired as well...
Our welcome at the hotel was warm, one of the staff helping us with our bags on arrival. We were given a gift card for a ride on Uber, which was a nice touch, but required some assistance because I'd never used it before. All help was given with patience and a smile, if not always knowledge. The valet parking staff (you can get a reduction on parking or breakfast, but not both if you book via IHC's website) was uniformly helpful and friendly, particularly Ayesha (sp.?).
We ate breakfast at the hotel two mornings out of three and found the choices varied and our meals tasty. It cost a little more (breakfast wasn't included in our room rate), but not an outrageous amount, and it was worth not having to search for another place to go. The wait staff were friendly, discreet and eager to please. On the one morning that we had to get up early, the hotel had thoughtfully put out urns of locally roasted coffee on the bar and take away cups. It tided us over for 90 minute until we got to our destination and could get a bite to eat
As for the neighbourhood, it seemed a bit deserted on the weekend compared to downtown or Mount Washington, but it didn't strike me as particularly dodgy. It's an area in transition from old and run down to new and trendy, with lots of unoccupied flashy condos and a very hip Target a couple of blocks away. There were a number of cool eateries a few blocks away. A couple of years from now, this will be an even more desirable area. I just hope that room will be made for some of long time residents who will be displaced by this gentrification and needed urban renewal. Access to the centre of Pittsburgh and the Interstate is fairly easy once you know how.
All in all, the Hotel Indigo is worth careful consideration should you be planning a trip to Pittsburgh. With the one major exception, it is a very good choice.