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Sheraton Philadelphia University City Hotel

Philadelphia, PA, US (PHL)

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Based on 1151 reviews
Sheraton University City Hotel is in the heart of Philadelphia!
Room & Rates
Club King - Sheraton Philadelphia University City Hotel - 1

Club King

Club floor, Non-smoking, Sweet Sleeper king bed, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television, complimentary continental breakfast, evening hors dĺoeuvres Monday - Saturday, Starbucks Coffee«, free bottled water, complimentary fitness center access, and upgraded bath amenities.
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Traditional Double - Sheraton Philadelphia University City Hotel - 2

Traditional Double

Non-smoking, 2 Sweet Sleeper double beds, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television.
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Traditional King

Traditional King

Non-smoking, Sweet Sleeper king bed, FREE Wi-Fi Internet, full-service desktop computer, large desk, 2 telephones, 37" flat screen television.
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Sheraton Philadelphia University City Hotel
3549 Chestnut Street, Philadelphia, PA US 19104

The Sheraton Philadelphia University City Hotel is just steps away from Drexel University, Amtrak’s 30th Street Station, and the three hospitals of the University of Pennsylvania Health System. Plus, the convention and historical districts of Center City Philadelphia and the Philadelphia Zoo are just minutes away. Retreat to their 332 beautifully appointed and recently renovated guest rooms, luxuriate in their signature Sheraton Sweet Sleeper™ Bed and enjoy the convenience of a spacious workstation including a desktop computer with in-room printing capabilities and wireless High Speed Internet Access.

Have a great meal for breakfast, lunch, or dinner at their new Sang Kee Noodle House restaurant. Connect to what matters at their Link@Sheraton experienced with Microsoft, a connectivity hub in the heart of the Sheraton lobby. Feel free to surf the web on their terminals or bring your laptop for complimentary wireless High Speed Internet Access.

Work out with state of the art equipment at their newly remodeled Sheraton Fitness Programmed by Core Performance 24 hour fitness center, featuring an newly designed outdoor seasonal pool and deck with skyline views of the University of Pennsylvania and University City. Enjoy Life Fitness Signature Series gear, equipped with iPod music/video lists and touch screen technology. Complimentary access is given to all overnight guests.

This hotel is a smoke-free environment including all guest rooms, meeting rooms, public areas including the Sang Kee Noodle House restaurant. Help them conserve natural resources! They are proudly giving you the opportunity to "Make A Green Choice" by allowing you the option to conserve water, electricity, gas and chemicals. You can do so by participating in the Make A Green Choice program and forgoing your housekeeping for the day. In exchange for helping them conserve natural resources, they'll reward you with $5 to use in their restaurant, Sang Kee Noodle House, or 500 SPG Starpoints for each night you participate.

They look forward to welcoming you to the new Sheraton Philadelphia University City Hotel.

AMENITIES:
  • 24-Hour Front Desk
  • 25 inch T.V or larger
  • AAA Approved
  • Air-Conditioning
  • Attraction Tickets Available (+)
  • Blackout Drapes
  • Breakfast Room
  • Business Center (+)
  • Cable
  • Coffee Maker
  • Coin Operated Laundry (+)
  • Complimentary Bathrobe and Slippers
  • Complimentary Coffee
  • Conference Rooms (+)
  • Desk/Work Area
  • Dry Cleaning Service (+)
  • Eco-Friendly
  • Elevator / Lift
  • Executive Floor
  • Express Check-Out
  • Fireplace in Lobby
  • Fitness Facility
  • Free Local Calls
  • Free Morning Paper
  • Hair Dryer
  • Handicap Services
  • High Speed Internet
  • Housekeeping
  • Ice Machine
  • Ironing Board
  • Kids Stay Free (Based on Age)
  • Lounge/Bar (+)
  • Multilingual Staff
  • Non-Smoking Rooms
  • On-Site Check In
  • Outdoor Pool
  • Parking (Fee) (+)
  • Pay Per View
  • Pet-Friendly
  • Phone with Voicemail
  • Radio
  • Restaurant
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Security Guard
  • Telephone
  • Vending Machines
  • Wake-Up Service
  • Wedding Services (+)
  • Wheelchair Access Elevator
  • Widescreen TV
  • Wireless Internet
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1151 reviews
from
Submitted on 17-05-2016
The staff was very welcoming. Room was spacious. Gym was large with pulley weight machines and free weights and ample space. Did not use their restaruant but hotel is physically connected ti the university Barnes and Nobles, where you can grab a Starbucks and hang around.
from US
Submitted on 21-05-2016
I just had a quick visit to Philadelphia to attend a graduation. We had an outstanding experience from the moment we entered the hotel. Every hotel staff member we encountered was friendly and professional. I'd like to recognize Ron at the front desk, who displayed infinite patience with our slightly complicated reservation. He was incredibly customer focused, and went above and beyond with customer service. I would definitely look forward to staying here again!
from Encinitas, California
Submitted on 21-05-2016
Our son is in law school directly across the street from this hotel so it could be more convenient for events there or anywhere at most of the huge universities in Philadelphia. On site parking and a decent restaurant make this the trifecta for convenience. Both times we scored a suite at the end of the hall. Wonderful to have a separate sitting area for family hang out time, a fridge and microwave for in room dining on left overs and extremely quiet for excellent sleeping. Not huge fan of Phila... Read more
from Pittsburgh, Pennsylvania
Submitted on 21-05-2016
I attended the Sunday breakfast during UPenn graduation weekend. The staff was courteous and the food was excellent! The omlettes from the omlette station were top notch and it was great to see healthy options like yogourt and fresh fruit.
from
Submitted on 23-05-2016
This is the 7th year that our crew team (75 rowers and 140 parents) has stayed at the Sheraton University City for the Stotesbury Regatta. We could not be happier with the service and professionalism we received both in booking the stay and with the catering services we used. This is the first year that we hosted a team dinner at the hotel (as opposed to outside restaurants in the past) and we had a really great experience. Marta in the Catering department worked with our team budget and made... Read more
from Baltimore
Submitted on 31-05-2016
Was just there with a big group for the lacrosse championship weekend. Great location and on site parking was good The elevators were very slow. We had a nice size suite on the 6th floor. Plenty of space and was very clean. Would recommend if you are going to visit UPenn or Drexel University as they are just a block or two away.
from Greater Cincinnati
Submitted on 01-06-2016
They Staff at this Hotel is absolutely fantastic! Very helpful and professional. I asked for a roll away bed and Housekeeping Brought it to my room within minutes! Front desk was very professional and always had a smile! Great hotel great staff The room was clean and well stocked also appeared to be in great condition. I would recommend this hotel to anyone that is going to the Philadelphia area.
from
Submitted on 02-06-2016
Wow, if you need an event small or large catered this hotel has the staff ! Thoughtful, always helpful, responsive and truly professional. Thank you to Marta and her team: Ricky, Teresa, Mark, and Margaret. The best so we will see them again next year :)
from Douglassville, PA
Submitted on 06-06-2016
Even though it's only an hour drive to Philly, we booked this hotel for the LAX championships held over Memorial Day weekend. The price was very reasonable. I thought the 2 double bed room was very comfortable. We had 6 (2 adults, 2 13 year old the size of adults, and 2 small children! Nice size bathroom as well. It was a very busy weekend and I did not notice much noise on the 15th floor. The pool was open and in impeccable shape. If they ran out of towels, we would use the phone and they ... Read more
from Seattle, Washington
Submitted on 06-06-2016
Was at a conference at the University of Pennsylvania and stayed at this hotel. Not only was the room comfortable, the bathroom up to date with nice goodies to use, but the staff was very accommodating We really enjoyed our stay. After I took my flight out, I realized that the weather had been so wonderful that I forgot my favorite rain jacket in the closet. I was afraid I would never see it again. But though I did wait until after the holiday Monday to call the hotel, I was met with a courteous... Read more
from
Submitted on 12-06-2016
Great place to stay on campus. Best location, great service, nice rooms- no need to look any further. Perfect place to stay for Parent's weekend at University of Pennsylvania ( when your kid only wants to hang with you at certain times). Great parking as well.
from Philadelphia, Pennsylvania
Submitted on 13-06-2016
We recently held a conference at the Sheraton and couldn't have asked for better service. Attendance was larger than expected and the staff handled the increase with ease. Special thanks to Lauren and Kamara for helping with the room logistics and a HUGE thanks to Marta and her staff, Ricky, Margaret, Teresa, Mark, Danny, James, and Michael, as well as Chefs Rodney, Dave, and Marlene. You guys were great!
from College Station, Texas
Submitted on 20-06-2016
I was on a business trip with UPenn. The host suggested this hotel due to its location. The room was ok, neither bid nor small. The lobby was small and the restaurant felt less quality. The served American and Chinese breakfast. The front desk was very busy. They didn't provide us extra pillows and blankets until we told them the fourth times. They also did not take care of our split charges correctly. When I finished the trip and tried to call back, no one can help me. I called several times wi... Read more
from York, Pennsylvania
Submitted on 21-06-2016
Front Desk Guy wasn't very friendly .. Pretty Rushed , and he seemed very impatient.. however 3rd Shift Front Desk lady was Awesome.. Great smile and Customer Service .. Room was Clean , Food was Great , Even housekeeping was all smiles !!
from Quakertown, Pennsylvania
Submitted on 22-06-2016
Four of us stayed overnight on Father's Day weekend and had a great time! The staff (especially Davida and Chris at the front desk) were superior. They were very accommodating, pleasant, and great to deal with. The rooms were extremely well kept and had nice views of the city. Breakfast was awesome as was the pool - again, beautiful place and good location in the city.
from Amsterdam, The Netherlands
Submitted on 28-06-2016
The room was nice with the usual services like large TV, wifi, bath, and safe. The hotel has a swimming pool, but this is only open after 8am. So having an early morning swim is not an option. Luckily the modern fitness was open. What I missed was a complementary breakfast. This was only included for "club" members. I think that it should have been included for the price they asked for a single night. I only became aware of this after arrival. The airco in the room was very noisy.
from East Northport, NY
Submitted on 28-06-2016
Good hotel, good staff, excellent location, club lounge very good. To go to the next level hotel needs to update its rooms. We stayed 6/24-6/26 while helping our son move to a new apartment. Also, rooms need some soundproofing materiel as you can hear everything. At present a very good hotel and I would stay there again, update the hotel and it would become 5 star.
from Altamont, New York
Submitted on 28-06-2016
In Philly for a convention of professionals and colleagues, using this hotel as headquarters. Front desk personnel were friendly and informative. I was pleased that they had all my information right at hand. They also knew the area, and were able to direct me to several sites I needed to visit. My room was spotlessly clean, the bed was comfortable, the bath amenities provided were of top quality. I'd be glad to stay here again. Recommended without hesitation.
from Milwaukee, Wisconsin
Submitted on 28-06-2016
The rooms were nice but not nearly worth the price per night. The hotel is in walking distance of the universities which may be why they are so over priced. No free parking here. Parking prices are expensive. The area is within walking distance to shops and restaurants. Nothing exciting about this property.
from Cyprus
Submitted on 01-07-2016
Great location, very helpful staff, big rooms. But it needs some freshening up. The water pressure in the shower was embarrassingly bad. It's a shame to pay $170 and not be able to take a proper shower.
from Oradell, New Jersey
Submitted on 02-07-2016
Fortunately my family was there with my husband who was there with a convention so we were able to take advantage of a discounted rate. I would have been very upset if we had paid the going rate especially because of the condition of the room. The bathroom needed an huge renovation with tile coming away from the wall. Our door to the room looked like someone had tried to break in at one time because pieces of wood were chipped away from the edge of the door. We had upgraded to concierge level fo... Read more
from Fort Lauderdale, Florida
Submitted on 05-07-2016
The hotel was very conveniently located to all attractions and universities. The staff was incredibly friendly and a great resource for local dining options. The room was well decorated, very comfortable and quiet. Parking was convenient and reasonable in comparison to the area hotels.
from Fanwood, New Jersey
Submitted on 06-07-2016
We stayed here for a one night vacation and while the hotel might not be super up-to-date (the elevator was slow to broken, the decor was outdated) the staff was very friendly and the room was very nice and clean. The outdoor pool was great and the top floor lounge was a nice touch. The area has a lot of nice restaurants.
from Mount Laurel, New Jersey
Submitted on 07-07-2016
Great facility. Easy to access. Convenient to Penn and Drexel. Staff are friendly and helpful. My only issue was that it would have been useful to know that the self parking is entered from 36th Street near Chestnut. Other than that it was flawless.
from Claremont, California
Submitted on 08-07-2016
The staff was very nice. Management terrible. I believed that management should set the standards for the rest of the employees to follow. Management was rude and indifferent. I will not return. My room was ok but the details are not there. The hotel looks run down and not definitely a 200+ a night room. The hotel is next to the University and very close distance to the subway. For the price, this is a very low value. Like I stated before, management very indifferent and arrogant ... Read more
from Fresh Meadows, New York
Submitted on 09-07-2016
Parking lot was a nightmare and dangerous. Spots too close to poles which were everywhere. Ripoff $25 parking fee per day!!!!!!! Room was clean, staff was very friendly. No choice for dining at hotel. Only Chinese restaurant.
from new york city
Submitted on 10-07-2016
What we liked: 1. Check-in was quick and friendly. There was no wait (we got there approx. 10:30pm) and front desk staff was expecting us with the keys already programmed. 2. Rooms (we had 2) were clean and ready for occupancy. We has plenty of pillows and towels. 3. The club level lounge is small but well appointed with a nice view. The food is pretty standard with a omelette station, fresh fruit, bread and muffins. 4. Every staff member we encountered in the hallways and lounge was frie... Read more
from New York City, New York
Submitted on 11-07-2016
Stayed in the Sheraton this past weekend and had a great time. Staff is very friendly and helpful. Allows you to park your car and take the train (which is only 2 blocks away) into the city which is a big plus. The rooms were very clean and enjoyed the fact that the hotel has a pool. I would definitely recommend it.
from
Submitted on 11-07-2016
We stayed only one night but had an excellent experience. The Sheraton front desk staff were extremely pleasant and helpful, and the Executive Floor lounge was a great addition to our stay. The beds were very comfortable, and the room clean with amenities as expected for a traditional hotel. It is not the best location for historical Philadelphia, but it is very convenient for travelers using 30th Street Station for train travel.
from
Submitted on 03-09-2016
Hotel is conveniently located near in University City close to both the University of Pennsylvania and Drexel University. Rooms are small but clean. Front desk staff are helpful with directions and suggestions for good restaurants in the area.
from New York
Submitted on 05-09-2016
Stayed at this hotel Labor day weekend and was in town for the Made in America festival and hotel was great for stay. Nice gym and outside pool. The room was a nice size and clean. The hotel price was decent for holiday weekend. The location was also in walking distance of different restaurants and shops. Overall , enjoyed my stay.
from Denver, Colorado
Submitted on 07-09-2016
The Sheraton U City is an older property that has been buffed up a bit cosmetically but underneath doesn't really come up to snuff. We NEVER got got room keys that worked - three sets - cleaning staff finally let us in. Old school heating and cooling - one speed fan that sounded like the Wright Brother's plane was in your room. Staff were nice, they tried but are working with old systems. VERY handy to UPenn, Enterprise car rental next door. At over $175 I'm not thrilled.
from Edmonton, Canada
Submitted on 11-09-2016
I spent four days at this hotel. Great location in the heart of University City. The elevator and hallways were generally shabby and in dire need of a refresh. Bedding, especially pillows, were very uncomfortable. Room itself was aging fast. The fan ran continuously in the room and was quite loud (required ear plugs). Breakfast room service was served on a plate covered in plastic wrap. Needless to say, the toast was soggy.
from Ligonier, Pennsylvania
Submitted on 11-09-2016
Great location for Drexel Visit. Parking was good. Hotel was clean, and service was outstanding! Arrived late, but I called ahead and the staff had the everything handled. While we did not eat at the hotel the local food and entertainment was available. Maybe next time. But can't say enough good things about the staff.
from New York City, New York
Submitted on 15-09-2016
Stay was very pleasant. When some conference materials didn't show up, we were left in a bind because even the nearest fedex could only promise to get the prints done in no less than one hour. The hotel management readily stepped up to help us print a bunch of last minute materials so we can get things moving along and avoided it turning into a disaster.
from Singapore, Singapore
Submitted on 15-09-2016
This is one pricey hotel with one hallmark, i.e., location. You pay through the nose for being smacked on the edge of the U Penn campus. And even then, the room rate does not include breakfast. So, I guess if you are like me, a parent of a U Penn student during term starting, you have little choice (unless you drive) but to pay for the convenience.
from Boston, Massachusetts
Submitted on 16-09-2016
If you are a Starwoods member this hotel does a great job welcoming you. Front Desk person was awesome. Club lounge is very nice and staffed. Room was clean and modern. Pool is pretty cool if you are there on a warm day. Only major disappointment was the hotel restaurant and bar. They could definitely spruce that up quite a bit.
from Holland, Pennsylvania, United States
Submitted on 17-09-2016
For a recent conference, we booked the Ben Franklin room and worked with Marta as our CSM. The reason I wanted to write this review was because of the excellent service we received. Everyone was accommodating, pleasant, and willing to work with us whether it be a last minute printing issue, securing back walls or helping us ship boxes. We especially loved Danny Dean's help. Not only was he able to keep up with our large volume of requests but he had a smile on his face and a can do attitude. We ... Read more
from Henderson, Nevada
Submitted on 18-09-2016
Went to Philly to check out colleges for our daughter. This hotel was in a perfect location adjacent to both Drexel University and UPENN. The hotel itslf was very nice and the staff were all friendly and helpful. They also have a decent Chinese restaurant in the lobby(their lo mein was excellent!). Our only complaint would be the air conditioning. Our room was always hot when we returned from a day out. Apparently the AC is activated by motion sensor and turns the temp down when there is no act... Read more
from
Submitted on 21-09-2016
Ricky Payne banquet captain and his team Teresa, Margret, and Mark are an exceptional team. Every request was met immediately. They where engaging and friendly. Food was prompt, delishous and served on time.
from Los Angeles, California
Submitted on 21-09-2016
I normally stay downtown when I visit Philadelphia because I like to be central to everything. This is now my hotel of choice, it's close enough to center city to uber it, just a 5-7 minute trip to the train station, and it's near Drexel if visiting the college. The lady at the front desk was very nice upon check-in, and the room was comfortable and well cleaned. It's within walking distance to restaurants, a Wells Fargo bank and some shops too. There is a Chinese restaurant next door that was p... Read more
from Philadelphia, Pennsylvania
Submitted on 21-09-2016
We just wrapped up a 1 1/2 day national conference hosted at the Sheraton Philadelphia University City Hotel. I absolutely recommend this location if you have a large event and require exceptional service. We required a room block for our travelers, a large conference room for the sessions, AV tech support, and catering service both days. Our conference had over 100 guests in attendance and the staff were amazing. Marta Federline was extremely helpful through out the conference planning process... Read more
from Miami Beach, Florida
Submitted on 25-09-2016
I recently came to Philadelphia with my daughter for her to see the University of Pennsylvania .We stayed at this amazing hotel which is located almost right on campus -great location -the hotel itself was very friendly, the service was amazing,the rooms were beautiful and clean. Beds were very comfortable and the pillows were super comfortable as well -something that is very important to me. I would totally stay at this hotel again if I was anywhere near the area.
from Mullica Hill, New Jersey
Submitted on 25-09-2016
A conference/review course we were attending was held here for 2 days so we decided to stay here as well. The welcome we received at reception by Ron was a warm, personalized welcome! He was very friendly and guided us on our upcoming stay. We chose the club level and it was worth the extra dollars. We stayed on the 20th floor, right near the club room lounge. This allowed us to have a hot breakfast, not a lot of choices, but had something for everyone. The Saturday breakfast had an omelette ... Read more
from
Submitted on 01-10-2016
My GPS took me to the Chestnut Street side of the hotel which is not where you can pull in. So I called and talked to Ron. He not only gave me perfect directions to the garage, he took my name and had keys ready for me when I got to the lobby. Extremely friendly and helpful! There was a problem with the key but they compensated me for that. The Club lounge was a good place to work and the appetizers they served made a good dinner. The woman serving there was also very nice as were the bell ... Read more
from Montreal, Canada
Submitted on 11-10-2016
I booked a month in advance but I was put into the downtown Sheraton hotel instead of the university city hotel which was a 5 minute walk to my conference. When I realized it, I called Sheraton 3 weeks in advance. They said they would listen to the recording of the call and correct the situation within 5 business days or I could pay $100 more per night to fix the situation. I waited 10 days and then called again with my case #. They had no record of the case # and suggested I cancel my reser... Read more
from Dallas, Texas
Submitted on 11-10-2016
it's always nice to come back to this hotel. the hotel's has very friendly people at the front desk very welcoming and smiling at check-in and check-out. great clean rooms with nice view of the campus.
from
Submitted on 11-10-2016
My family stayed at the Sheraton University City Hotel for a second stay and we had another great experience. We were in town for a family event. We decided to stay at the Sheraton University City Hotel because we had such a great experience the first time and we were not disappointed ­??? The hotel staff is so friendly!! Our view was spectacular!! The hotel is on The University Pennsylvania's campus and is only 6 blocks from 30th street Station. I forgot to pack some essential toiletries and th... Read more
from Princeton, New Jersey
Submitted on 12-10-2016
From time of booking, with Vinnie Lisa, too check in at front desk by a friendly staff, to cleanliness of my room, to Check out. My entire stay was a great experience. Usually stay at different hotels in the city, from now on I will be staying at the Sheraton!
from
Submitted on 12-10-2016
My last job brought me to this hotel fairly often so when I booked a night in town for fun I knew exactly where I was going. I saw the same friendly faces at the front desk, Vinny and Chris and a few others, that have always treated me like family. The rooms were just a nice and I remembered.
from Lawrenceville, New Jersey
Submitted on 14-10-2016
I attended a business conference at the Sheraton and was very impressed with the overall atmosphere. The rooms were very comfortable and clean, the beds were comfortable and the staff was always pleasant and ready to assist. The front desk agent (Chris Dixon I believe his name was) was fantastic. He was very professional and willing to provide recommendations for me around the city. He proved to be very knowledge about all the good spots around the hotel. It's refreshing to get the level of... Read more
from
Submitted on 15-10-2016
Chef Michael Is a great chef and made amazing omlets. I had a great time at the hotel and the food is delicious. It's very nice here and I would defenitly come back again. Very good bedside manners and everyone is very polite
from
Submitted on 15-10-2016
So i had a the pleasure of visiting Philadelphia for the first time this past weekend My Best friend from California is a senior at Drexel and he hosted a young entrepreneurs conference at his school.. Since this was my first time in Philadelphia i wanted to choose a hotel that was very close to the university.. Sheraton has a Good reputation back home so why not try it on i said.. Happy to say i made a great decision and that all comes from my Experience with Front desk manager Christopher Di... Read more
from
Submitted on 15-10-2016
I really enjoyed my sent the rooms were beautiful and the service was great everyone was smiling and so happy to help me on my family vacation. Me and my family had some trouble founding some of the places in the city but one of the managers Chris Dixon was so helpful
from Medellin, Colombia
Submitted on 15-10-2016
Some of the staff lacked of kindness. The housekeepers in my floor, were talking all the time in the hall, ad I could hear them laughing while I was in my room trying to work. So noisy. The hotel has a good location and the restaurant in the first floor is an asian, nice and affordable one
from Boulder, Colorado, United States
Submitted on 17-10-2016
Room was fine, but that's about it. A/C is old and super loud. Love the location for anything University related. Stayed on the Club floor, which offers continental breakfast and appetizers in afternoons. Used this amenity for simply getting coffee and a bagel (to take back to the room) The dining room was absolutely packed and uncomfortable with people acting as if they've never eaten or were in an incredible rush. I probably wouldn't bother with it again.
from
Submitted on 17-10-2016
Thank you again to LaTrina Ferguson for making my event run so smoothly. If she could work at all the hotels I do business with that would be ideal! The front desk staff overall was tremendous,especially Chris Dixon, and the location and facility are perfect for our event. LaTrina and the Sheraton make what is otherwise an arduous two week businesses trip feel like being at home.
from Washington DC, District of Columbia
Submitted on 18-10-2016
I was impressed with the exceptional service provided our group of 24 during our stay at the Sheraton Philadelphia University City. LaTrina Ferguson and her staff handled the check in process, luggage storage, and room assignments with a high level of organization and efficiency. Additionally, LaTrina was wonderful to work with in accommodating the requirements and budget of the group reservation. The location of the hotel is perfect for events at the University of Pennsylvania, and easy to get ... Read more
from Harrisburg, Pennsylvania
Submitted on 18-10-2016
The staff could NOT have been more helpful. I was parked by the door awaiting a bellman and a cart when a security guard asked me if I was being helped---told her I was waiting for a bellman for assistance. She said, we don't want our customers waiting---let me help you! She got all my conference materials/luggage to my room in no time. And it continued during my three night stay-----nicely appointed room and superior service from bellman to the general manager----all GET superior customer se... Read more
from Tampa, Florida
Submitted on 18-10-2016
Staff is very knowledgeabe,friendly and very professional. MICHAEL makes fantastic omlettes on weekends. CHRIS DIXON and entire front desk staff are so accomadating. Hotel is clean safe and worth staying at.
from Philadelphia
Submitted on 20-10-2016
I have recently been experiencing the hotel bluez. It seems something is always great until I arrive. I was extremely impressed with Sheraton in University City . The guest manager Chris Dixon and staff had a warm southern feeling. Everybody always spoke and made sure everything was ok . Chris Dixon went over and beyond to make sure my family needs were met . I saw Chris at 10 pm one night and 7am another morning . Chris still had the same smile and always inquired about my stay . I loved the cl... Read more
from Elmhurst, United States
Submitted on 21-10-2016
Was only in town for one night and didn't have a chance to take advantage of the amenities that the hotel offers... but they do offer a lot of amenities. It's an old building (as are all other buildings in the area) but didn't feel old. Well maintained & clean. UPenn is a short walk away. Convenient location for a campus visit.
from Bethesda
Submitted on 21-10-2016
Friendly and efficient staff in a very convenient location. Convenient in-and-out self-parking. Modern and well-maintained, but the beds were a bit long in the tooth (my king mattress had a fairly deep depression, and made my back ache.
from Pittsburgh, Pennsylvania
Submitted on 21-10-2016
One quick night in philly for a work trip. Awesome staff. signed up for rewards and this was worth it. Got upgraded to an amazing room. Loved having access to the club lounge. Ron took care of us! Wonderful place to stay. Will stay again
from
Submitted on 22-10-2016
I woke up at 7am in a hurry to catch breakfast and travelled to the Club Floor for breakfast. It was clean and well organized. Employee, Chef Michael was such a friendly person and greeted me with a friendly face. He also cooked my omelet request just as I asked and when I wasn't paying attention he even made sure to get my order to me! I look forward to going back to breakfast tomorrow!
from Bethesda, MD
Submitted on 24-10-2016
I recently stayed at the Sheraton for a Penn reunion, and for the first time in memory, I had a maid make the bed but skip cleaning surfaces, a sink or picking up trash, which was a big surprise. I was also totally bummed out to find that the parking spot in the lot apparently had broken glass, so I had a tire go completely flat in the three days I stayed there, and when it was time to leave, I could barely get down the ramp. I was literally saved by a guy named Kamal who was working maintenan... Read more
from Erie, Pennsylvania
Submitted on 24-10-2016
Samantha and Davida were extremely friendly and had great personalities. Samantha helped knock a couple of nights of parking off of the tab. The hotel was great with answering questions; one night we called to see if AMC was a channel on their tv's and they told us what station it was on. We high tailed it from our friends apartment to watch the season premier of The Walking Dead while cuddled up in the hotel bed.
from
Submitted on 25-10-2016
The staff at the front desk are very friendly and the room is very neat. The beds a very comfortable and the food is also great. Every room has a great desk space where you can get work done. Overall I had a very relaxing and wonderful stay.
from Brooklyn, New York
Submitted on 25-10-2016
The location is convenient. The staff is friendly. Those are the good points. Rest of the hotel left a lot to be desired. It is run down - shabbiness seen on the walls of the hallways, in the bathrooms, rooms, etc. There is also a pervasive unpleasant smell of cleaning products mixed with other odors. The cleaning cart is positioned right in the center of the lobby, which in itself is unsightly. The room is ok. Bathroom is tiny and outdated and toilets definitely need a face lift. The b... Read more
from
Submitted on 26-10-2016
This Sheraton is conveniently located for sure but has seen better days. It's obviously an older building and I'd place this one on the "renovate me soon" list. I will say that the staff were friendly and helpful, even at 5am checkout!
from
Submitted on 29-10-2016
Most comfortable accommodations I've enjoyed in a while. I travel 3-4 days a week and found this hotel to top others in the area. And to top it off, I went up to the club lounge at 7:15am on a Saturday to find Chef Michael waiting to cook me a custom omelette which was delightful. The lounge had one of the best breakfasts I've ever had in a club level lounge. I recommend this hotel highly!!
from Nyc
Submitted on 29-10-2016
Need a good night's sleep? Comfortable bed and pillows, freshly pressed elegant bedding and quiet spaces make it easy to catch up and get rest. Love the location: it's close to several campuses and a quick ride to historical downtown. Did I mention the coffee and eggs in the morning?
from New York City, New York
Submitted on 29-10-2016
The Sheraton University City provides terrific service. Wade, Samantha and Davida have been very professional, welcoming and accommodating. I do business in University City and frequently stay at this hotel. While the building is in definite need of upgrades, such as a more efficient elevator system and cosmetic upgrades, it is good value and an overall nice place to stay.
from Philadelphia, Pennsylvania
Submitted on 29-10-2016
Today, we held our 18th Annual Philadelphia AMP Research Symposium and Mentoring Conference which was a combination of two research competitions, professional development workshops, a graduate fair and an awards ceremony banquet, and hosted overnight guests for the conference. With the extraordinary support of Marta Federline with Danny and Jimmy orchestrating the conference logistics, and Rioley Payne banquet caption with his team of Teresa, Mark, and Margaret facilitating our catering needs, t... Read more
from Bel Air, Maryland
Submitted on 29-10-2016
The staff at this hotel was helpful, friendly and professional. My family was in town while my father had heart surgery at HUP and Davida at the front desk helped us tremendously with accommodations and recommendations. The hotel is clean and has a terrific location near UPenn and the hospital. Great restaurants nearby too. Heartily recommend it - hopefully under better circumstances than ours!
from Charlotte, North Carolina
Submitted on 01-11-2016
I usually stay here during business visits to Philadelphia. The staff is very friendly and professional. Checking in and out is a breeze. Rooms and bathrooms are dated and a few have nice views but most look into the back of buildings or parking lots. Some rooms need maintenance Prices vary too much month to month and even week to week so beware. The area has plenty of restaurant options for all tastes and budgets within walking distances. Beware, this hotel is not in center city but you ca... Read more
from Lancaster, Pennsylvania
Submitted on 02-11-2016
I always enjoy my time at the Sheraton at University City! From the very first person you meet at the front desk (for example the incredible Davida!) to the staff members you meet throughout the day, everyone is inviting and cordial. I come up to this hotel once a month for business, and I am always met with outstanding hospitality from beginning to end! I highly recommend!
from
Submitted on 02-11-2016
My wife and I had requested an 8 AM early check-in to a Club floor room. And thanks to Davida behind the check-in desk, she gave us the very room we requested, on the Club Lounge floor and very close to the Lounge, even though we arrived at 7:45 AM. We were extremely grateful for this miraculous service!
from Jersey Shore
Submitted on 02-11-2016
While available was only double beds, the room was very pleasant and well equipped. The very good resturant for breakfast is just across the street. There is also a Chinese restaurant connected to the hotel, with American breakfast but we missed eating there by sleeping in too late.....comfy beds.
from Philadelphia, Pennsylvania
Submitted on 03-11-2016
The location is excellent, the staff is wonderful especially the catering staff. The beds and pillows are comfortable, nice chairs in the room and awesome scenery of the University of Pennsylvania. The staff will extend themselves to whatever you needs are to be met. The hotel is clean and very cheerful. There is always a lot of activity and the location is located in a great area. The bus goes downtown Philly or you can walk.
from Key West, Florida
Submitted on 05-11-2016
We always sbook the club floors at the Sheraton. The chef at University city in PA is awsome Chef Michael makes the best omelets and eggs. We have visited other Sheratons most recently Nashville downtown and the club level was not as good as this one. If you go to PA University City visit Chef Michael.
from Brooklyn, New York
Submitted on 05-11-2016
Great stay so far, room is clean and bed is very comfortable. I was on the club lounge floor, with nice views and access to the lounge for breakfast. Always love the little touches like strawberry lemon water in the lobby and a call from guest services making sure I had everything I needed. Must call out the very warm customer service at the front desk...Davida especially was lovely. She was a welcome face after a long trip, with a sunny demeanor and efficient check in procedure. Highly recommen... Read more
from
Submitted on 06-11-2016
Wonderful wait staff and excellent food during our stay for our veteran's leadership conference, THE MISSION CONTINUES. My fellow veterans loves it here too. Thank you wait staff Mark, Teresa, Ricky and Margaret!!!!
from Paulina, Louisiana
Submitted on 06-11-2016
Front Desk Administrator Davida was very professional and helpful in ensuring my stay was satisfactory. She went out her way to assist me in upcoming reservations for next trip. She assist me with storing my bags until my room was ready. Davida also recommended several restaurants nearby which was excellent choices!
from
Submitted on 06-11-2016
Ricky Payne (Banquet Captain) And his team (Teresa, Margaret, Mark, Danny, Jimmy, Marta, and Federline) were superior host. I had an issue with the eggs (I like my really done) so to accommodate me they had the cook make me a well done fried egg. I mean most hotel staff would just look at you and state "well this is what your group ordered so there's nothing I can do", but not these guys. They jumped into action and make me feel like my issue was a real concern to them and that made me a happy c... Read more
from Voorhees, New Jersey
Submitted on 07-11-2016
Our group was at the hotel for an evening event. While waiting for my colleagues, I hung out in the lobby. One of the managers named Audrey told us about a special tasting that some students from a local culinary college was offering to guests for free that night. She very nice and the food the young people put together was delicious! Between that and the staff that served our event, it seems the hotel has really friendly people.
from Kaiserslautern, Germany
Submitted on 09-11-2016
My experience overall was alright, but I am a Marine and lived on the ground before. For a hotel I didn't expect the water to be clogged up in the showers or for the toilets to be easily clogged. I had trouble with locking my door and keeping it lock. I did find the servers named Mark, Teresa, Ricky, and Margaret amazing. They were always asking if we needed anything and made sure our cups stayed full. They did an amazing job and I would like to say Thank You guys!
from Paulina, Louisiana
Submitted on 10-11-2016
The hotel was lively and inviting and the employees were very nice and accommodating. The room we were placed in was a corner room in a little niche shared with another room. It was very loud and uncomfortable. Also the bed was very uncomfortable and lumpy. It was not one of the "new" beds that we are accustomed to.
from Arlington, Virginia
Submitted on 10-11-2016
We stayed at the Sheraton because my brother-in-law was undergoing surgery. When I booked my reservation I asked the reservationist TAYLOR to please give me a room next to my brother-in-law so I could help take care of him. Not only did she give us a room next to each other, she left some snacks and a handwritten note in each of our rooms. She wished my brother-in-law well and hoped that he would have a speedy recovery. We didn't get to the room until 11pm that night and we were all hungry..... Read more
from Philadelphia, Pennsylvania
Submitted on 10-11-2016
Had a great stay at this hotel thanks to Frank Tarantella, who helped us with any requests we had. Great job Frank!!! Next time we come here we're confident his team can assist us in any issues and requests we may have.
from East Stroudsburg, Pennsylvania
Submitted on 13-11-2016
The room was super clean, housekeeping above average. Breakfast was top notch thanks to Chef Michael. Omelet station line out the door, but don't fear, he's fast and efficient. Please tip this man people, he's like a one man show. Chef Michael does it all....professional and talented. It's a busy spot in the morning so get there early.....
from Arlington
Submitted on 14-11-2016
Room clean, staff friendly, solid experience at location convenient to Drexel and U of Penn. Also parking available, close to subway and a few blocks from Amtrack at 30th street station. Not a lot of frillls but more than fine to stay as a jumping off point for Phili college or city visit.
from
Submitted on 14-11-2016
The front desk staff were very nice and helpful. Our room was in the corner which was a nice location. The room itself was dated and in need of an overhaul. The bed was very uncomfortable, the bathroom looked like it had not been remodeled in many years (except for the shower - which needed a long time to heat up). The room needed to be dusted, the sheets kept coming off of the bed and the HVAC was the pits! In order to keep the room cool we had to keep the temperature set to 66. The unit tur... Read more
from Philadelphia, Pennsylvania
Submitted on 14-11-2016
Held a day-long conference for 150+ people here. Marta Federline was so, so helpful in setting up the event with us down to the smallest detail. Danny Dean and Ricky Payne were also amazing and very professional! Ricky was truly a joy to work with. All the food was catered on time and AV/tech issues were sorted out ASAP. We got lots of great feedback from the audience about the venue and set-up. Would definitely recommend.
from Washington DC, District of Columbia
Submitted on 15-11-2016
The front desk and bell staff make this hotel something special. Brie Perez welcomes you with a radiant smile and great restaurant reservations. Jonas Nonong (I've misspelled his name) runs a very close second. And Reuben Rice backs them up at the bell station with precise recommendations and directions. Couldn't be a better trio in the city.
from
Submitted on 17-11-2016
This was a great experience! Wonderful service. The staff was friendly and very prompt with all of my requests. Shout out to Teresa, Margaret, Mark and Ricky. Who assisted us with our conference and Catering to power Corporation an entire team. They were wonderful to work with and provided top-level customer service throughout our stay. Thank you for for everything, you made this a wonderful experience for all of us.
from Cleveland, Ohio
Submitted on 17-11-2016
I was supposed to be charged the Drexel rate of 157.00 only to find out my bill was 196.00 !!!! Did not appreciate that. Staff was nice and very helpful. I just wished they could have explained the mark up in the bill.
from
Submitted on 18-11-2016
This is my fourth week of the quarter in Philadelphia, and I am so glad I decided to try the University City Sheraton. Allenya checked me in late and could not have been nicer. I hace never been treated this well in a Philadelphia Sheraton until I arrived at this location. The club lounge on the 20th floor offers plenty of suites and is one of the nicest in the country. Finally, the location offers easy cab rides into the city each day. I appreciate the effort this staff puts in to making my exp... Read more
from Bradley, Maine
Submitted on 18-11-2016
Being from a small town in Maine I was immediately made to feel safe and welcomed. The concierge helped me find the most quaint little restaurant for lunch and assisted with directions on how to get to my conference the next day.
from Durham, NC
Submitted on 18-11-2016
Went to a conference hosted by this sheraton. Had a blast!!! We all did. The site was clean and had a very welcoming staff, especially Teresa and Ricky. Everyone had a smile on their face and spoke as I passed by. The ballr├▓om and meeting rooms were spacious and actually had comfortable chairs. The food was well prepared and our cocktail evening was amazing. Mark and Margaret were so accommodating at our reception.
from Tucson
Submitted on 21-11-2016
First time in Philadelphia for a work conference and the customer service was by far one of the best I have ever experienced. I would like to give a huge shout out to Teresa, Margaret, Mark and Ricky who all went above and beyond to make sure everyone was satisfied and happy during our stay. I highly recommend this hotel- you will not be disappointed.
from
Submitted on 21-11-2016
The employees Mark, Teresa, Ricky, and Margaret who served our breakfast and coffee each morning were absolutely fantastic and a pleasure to speak to. They deserve any accolades or awards that the hotel may be able to offer them.
from Philadelphia, Pennsylvania
Submitted on 22-11-2016
Our annual corporate meeting was held here. Employees and vendors from across the country came for meetings, lunches, and dinners. Everything worked out great! We were very happy with everything from the food to the meeting spaces. I can't say enough about the hotel staff who were extremely friendly and helpful.
from New York City, New York
Submitted on 23-11-2016
Very accommodating, went the extra mile. Ron at the front desk saw I looked harried on arrival and was super kind. They gave me a free upgrade in room which really put a spring in my step. Made all the difference.
from Pasadena, California
Submitted on 23-11-2016
Have stayed here multiple times and I am never disappointed.Awesome staff! Close to Penn and Drexel, great facilities! The Club Level lounge has a beautiful view and is a friendly environment with attentive staff.
from
Submitted on 25-11-2016
I spent most of 2 weeks staying at this hotel and using one of their conference rooms for training. The catering staff that worked with me serving our meal and refreshment needs were very attentive to detail and helpful. All the meeting attendees were very complimentary of the staff thanks to their extensive efforts. Specifically the people helping us with our catering needs were Teresa, Margaret, Mark and Ricky. Marta from sales really checked with us often to make sure we we happy with everyth... Read more
from
Submitted on 26-11-2016
We stayed on the Club Level and were very happy with the comfortable, roomy accommodations and delicious made-to-order omelet by Chef Michael in the morning. Close to a number of cool pubs. Good value!
from Brooklyn, New York
Submitted on 26-11-2016
My family and I had a great Thanksgiving stay here. Definitely the best continental breakfast I've had thanks to on-the-spot omelettes by Chef Michael! The hotel also felt very secure thanks to key-controlled elevators.
from Wilmington, North Carolina
Submitted on 27-11-2016
This hotel staff was amazing. The front desk was nice, and Chef Michael did an amazing job cooking up omelets on the 20th floor! I am a big guy, so he made me an extra omelet no problem! Great stay!!!
from Bronx, New York
Submitted on 28-11-2016
Great room, great view. Staff was helpful and friendly. Hotel room was clean, quiet and safe. There's a great and affordable breakfast spot across the street! There's street parking, just feed meter every 3 hours, not bad!
from New York City, New York
Submitted on 30-11-2016
I called multiple times to inquire about the purported discount for medical students taking step 2 CS, but was met each time by a supposedly clueless staff member that had never heard or step 2 or the USMLE or any discount. Upon arrival, I was asked what my stay was for; interview, test, etc. I said step 2 CS, and the lady at the front desk said "we love step 2 test takers here!" - Staff is probably told to pretend they don't know about step 2 so you don't get a discount. Ridiculous.
from
Submitted on 01-12-2016
I traveling with my grandma. The room is good big and wide. We plan to stay there one night. Around that area is more quite and safe. The restaurant around that area. Bus stop. Easy for transportation. Room big and very clean.
from Mesa, Arizona, United States
Submitted on 02-12-2016
Everyone was helpful and courteous, especially our housekeeper, Giselle - we passed lovely notes this week full of fun and we'll wishes. Room was very clean and amenities are nice. Reception was always helpful and courteous as well. Will stay again.
from New York City, New York
Submitted on 02-12-2016
I frequent the Sheraton Philadelphia City once a month. Each time I visit, I am sure to be greeted with a smile and a spirited "hello" by receiving agent Ron. Whether checking me in or simply offering service/support, he consistently helps me to feel as though my patronage is appreciated. Both he and Brie recently proved to be engaging and quite helpful throughout my check-ln process. They truly are "difference makers."
from
Submitted on 02-12-2016
Double, quadruple, check that you have all your Hotel booking information in-hand before you arrive to this hotel. We didn't have all our booking information and ended up with a downgraded room that we paid top-dollar for, the Secretary insisted that the downgraded hotel was the one we booked,but,we knew different because of the amount we paid for the room, unfortunately without our own paper work, we were out of luck, and ended staying in the downgraded hotel room. A lot of communication issues... Read more
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