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Crowne Plaza Hotel Philadelphia West

Philadelphia, PA, US (PHL)

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Based on 569 reviews
Area points of interest include Strawberry Mansion and Boathouse Row.
Room & Rates

One King Bed Nonsmoking

  • One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include a hair dryer. Climate control, a sofa bed, and a phone with free local calling are conveniently included. This room is Non-Smoking.

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Two Double Beds Nonsmoking

  • Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include a hair dryer. Climate control, a sofa bed, and a phone with free local calling are conveniently included. This room is Non-Smoking.

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One King Bed Executive Floor Nonsmoking

  • One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include a hair dryer. Climate control, a sofa bed, and a phone with free local calling are conveniently included. This room is Non-Smoking.

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Standard Room

  • One Bed
  • Two Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. Bathroom amenities include a hair dryer. Climate control, a sofa bed, and a phone with free local calling are conveniently included. This room is Non-Smoking.

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One King Bed With Sofa Bed Nonsmoking

  • One King and One Sofa Bed
Premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. A sofa bed, complimentary newspapers, and a wake-up call service are among the included amenities. This room is Non-Smoking.

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Two Double Beds Executive Floor Nonsmoking

  • Two Double Beds
Premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. A sofa bed, complimentary newspapers, and a wake-up call service are among the included amenities. This room is Non-Smoking.

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Two Double Beds Accessible Nonsmoking

  • Two Double Beds
Premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. A sofa bed, complimentary newspapers, and a wake-up call service are among the included amenities. This room is Non-Smoking.

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Crowne Plaza Hotel Philadelphia West
4010 City Avenue, Philadelphia, PA US 19131


Crowne Plaza Hotel Philadelphia West is a business-friendly hotel located in Philadelphia, close to Fairmount Park, St. Joseph\'s University, and Philadelphia Zoo.

Resort Details

Hotel Features
Crowne Plaza Hotel Philadelphia West\'s restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available. The hotel serves hot and cold buffet breakfasts each morning (surcharges apply). Recreational amenities include an indoor pool, a spa tub, and a 24-hour fitness facility. This 3.5-star property has a 24-hour business center and offers audio-visual equipment and business services. Complimentary wireless Internet access is available in public areas. This Philadelphia property has 630 square meters of event space consisting of banquet facilities and a ballroom. The property has a complimentary area shuttle which runs to destinations within 5 mi. Self parking is complimentary. Additional property amenities include a concierge desk, multilingual staff, and laundry facilities. This is a smoke-free property.

Accommodation Details

337 guestrooms at Crowne Plaza Hotel Philadelphia West feature coffee/tea makers and complimentary newspapers. Wireless Internet access is available. Guestrooms offer complimentary free local calls (restrictions may apply). Televisions have premium cable channels and pay movies. Rooms also include irons/ironing boards. Guests may request wake-up calls.


Notifications and Fees

  • This property\'s policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • There are no room charges for children 18 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
  • All guests staying in hotel guestrooms must be registered with the hotel.
  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.



The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Breakfast fee: USD 10 per person (approximately)
  • Refrigerator fee: USD 10 per night
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Based on 569 reviews
from San Rafael, California, United States
Submitted on 17-05-2016
The hotel is incredibly old and in need of repairs. The door to my room would not close correctly and felt like if someone pushed hard enough on it, it would have just popped open. I did not feel safe with that. I wouldn't recommend this hotel for business travel.
from usa
Submitted on 20-05-2016
The entrance was full of gum and trash on the drive/loading zone. The lobby was filthy. Needed sweeping, vacuuming, and attention. A service person at the front desk saw me struggling with my luggage and just smirked at me. I always wipe the bathroom floor and check the tub/shower. I was easily disappointed to find a filthy floor and hair in the tub. I wiped up the floor twice with washcloths. Disgusting. Smelled of urine all around the toilet. Two of the bath towels had obviously been used and ... Read more
from washington dc
Submitted on 23-05-2016
Yes the hotel is in teh midst of a renovation. However, our room (#707) was completed. We stayed Thursday and Friday night & granted, were not in the hotel during the day, but heard no construction noise. The renovated room (a King) was very nice and efficient. The bed and pillows were super comfortable, new decor and flat screen quite nice (love the wallpaper on the feature wall) and the comfortable chair & a half opens into a pull-out sleeper. Plenty of room and nicely appointed. Keurig & ... Read more
from Washington, District of Columbia, United States
Submitted on 23-05-2016
The hotel is under massive renovation. I don't know if I would have booked a room there had I know this. However, my room itself seemed like it had just been remodeled. It was quite nice. Actually, I wondered if I was the first person to stay in the room since it had been redone. It was comfortable and mostly clean. Perhaps understandably, the hotel overall just didn't seem to "have it together". The front desk staff wasn't rude, but aloof. They never told me that a full breakfast was provide... Read more
from New York, NY
Submitted on 24-05-2016
They are trying. I've been there 3 times (come each year for a conference) before and during renovation. Logistically it's a nightmare. They book conferences and then don't have the power to see it through. For example, our conference is pretty small 100-125 ppl and we can never seem to get a lunch break right. We'll always have to run across the street to Fridays, Joe's Crab Shack, Chipotle or Starbucks to get food because the restaurant can't handle more than 10 persons at a time. That is unde... Read more
Submitted on 27-05-2016
Paid top $$. Hotel under construction (not on the website). Loud, noisy and the only bathroom outlet didn't work. Temporary entrance was not monitored by hotel staff, very unsafe. Hotel staff not friendly or helpful. Top it all off it was listed as approx. 3 miles from my destination, was closer to 10 miles.
from Tahlequah, Oklahoma
Submitted on 05-06-2016
Parts of the building are being renovated. With this I was worried about noise and need to! the rooms were simply amazing! My family and I were quite pleased with the experience. We would stay here again without hesitation!
Submitted on 17-06-2016
Surprised, although during renovation excellant beds and outstanding room. Comfortable and relaxing. Staff willing to go extra mile without issue including shuttle driver. Breakfast high quality and friendly service. Recommend to anyone visiting Philadelphia.
Submitted on 18-06-2016
When visiting philadelphia, I often select the CP because there is ample free parking and I like the proximity to target, Joe's Crab Shack, and Friday's. However, the hotel is under massive renovation right now. As such, the back entrance is shady, you have to walk down a long hallway, and guests are not pleased with it -- which leads to frustration at the check-in desk. Some of the rooms have been renovated but they actually feel smaller than before. Also, I was pretty upset that the keurig was... Read more
Submitted on 18-06-2016
I rented five room for a my sisters graduation. The rooms were spacious. Very well decorated. The bed was THE BEST thing. Everyone said it was the best that was some of the best sleep. The renovation was very inconvenient. You had to enter the back of the hotel no very appealing. The problem was there were no microwaves. I had to request them there were no ice machines you got to go to the restaurant to get ice.The pool was closed but the restaurant was open.There is a whole TD Bank,Target and... Read more
from Oxford
Submitted on 19-06-2016
This photo and the one on the website are NOT TRUE. It is a shambles. The rooms are nice but you're in the middle of a vast construction project, the pool is 'closed for renovation' and the catering doe snot exist. We were offered free breakfast as compensation for a check-in delay, and free was too much to pay. It was a total shambles. GO SOMEWHERE ELSE UNTIL THE CONSTRUCTION IS DONE.
from Miami, Fl
Submitted on 20-06-2016
We did not realize this hotel was under complete renovation construction from the IHG reservation site-until we got there. The back door was the entry area-and was dark and eerie when we arrived at 10pm on Friday night. Got into our room which appeared nice and turned the AC down and took our showers which the bathroom is very nice. Took till 2am for the room to cool down. The TV would not turn dark-it keep the white fuzz on all night. We tried to call down to the front desk to let them know th... Read more
from Chippewa Falls, Wisconsin
Submitted on 23-06-2016
I spent 9 days at the Crown Plaza at 4010 City Ave in Philadelphia and DO NOT recommend to anyone...At present the whole bottom floor is under construction, the elevators were not working so I walked 8 flights of stairs, no access to ice machines or vending, breakfast was $15.00, no hot tub, pool or a tub in my room... No amenities to speak of and the front desk personnel were not very accommodating! Parking was limited and there weren't any close stores for shopping!
Submitted on 25-06-2016
Inspite of the long construction,service at the hotel is great. Fast check in,clean comfortable rooms and bed.For me the Doorman is the feather in the hotel's cap.He remembers repeat guest and goes out of his way to make sure guest needs are met without pressure or expectation of tip which in my opinion anyone with tact or class would neglect to tip for service rendered,especially great service. I'll certainly continue staying at the Crowne Plaza . Scott Blake Berkeley CA.
from Louisiana
Submitted on 27-06-2016
We stayed at this hotel in June 2016 while the hotel was being renovated. They tried hard not to cause any hardship on the guest. I know the hotel will be beautiful once it's completed. Thanks to the night engineer and management trainee for Always being there for us.
from Millburn, New Jersey
Submitted on 27-06-2016
Why you would try to keep a hotel open while the entire main level is gutted is beyond me. And they are short-staffed, to boot. We stayed there because of an event - i.e., we didn't really feel we had a choice - and truly regretted it. The room floors that have been renovated are nice except for some finishing touches like telephones that didn't work. But walking through an active construction zone with young children whenever we arrived to or left the hotel was not pleasant. And the make-shift ... Read more
from Barnard Castle, United Kingdom
Submitted on 01-07-2016
This hotel has tired decor, the carpet needed hoovering . Has hairdryer, iron + board, free wifi in the room,no safe in the room 2 3/4 beds. Your in the middle of nowhere with no close restaurants. We ate in the hotel and had a nice meal,but they put an 18% tip onto the bill automatically .
from Annapolis, Maryland
Submitted on 05-07-2016
The entire lobby of this hotel was under construction. I mean all of it. So disappointing. Also asked for a late check out and the manager just flat out said "no". There was no discussion or anything. She couldn't have cared less. I travel a lot and have never had such disrespect especially given the state of this place.
from dallas, United States
Submitted on 05-07-2016
Rudest people on the face of this earth. They never warned us about the construction that was going on nothing was open, restaurants, pools. They only thing that was open was their pockets, the extortion rate for one night of listening to jack-hammers, and a full blown makeover was 264.62 PER NIGHT.
from Austin, Texas
Submitted on 10-07-2016
I am starting to see a trend with Crowne Plaza. This is the 3rd one in 3 different cities I have stayed at in the past year or 2 and they have all been run down. They were probably nice in their hayday, but they have really not maintained or upgraded them. That said, the service was good. It's right next to the mall and a lot of restaurants and the breakfast buffet was very good. WIFI worked fine. They should not really advertise a gym. You have to go 2 buildings down the street to the LA Fitnes... Read more
from TOC
Submitted on 13-07-2016
Trully the ongoing construction was not advertised, even after calling the hotel directly, no mention of the ongoing construction. No mention of the amenities that were under construction, i.e.., swimming pool, bar, and exercise room. However, it will be really nice once it is completed. I was disappointed that we were checked in by a trainee, but the service was great. Food from the restaurant was lousy, but staff recommended Larry Steaks on North 64th St. Not far from the hotel and great chee... Read more
from Ringtown, Pennsylvania
Submitted on 26-07-2016
The hotel was under massive renovation and no one said a word. They let us find out when we got there. They advertised a pool. They had one but it is closed for the renovation. You have to go in through a back door. Never again
from London, United Kingdom
Submitted on 31-07-2016
It was ok, clean and the bed was comfortable. Although I found the room a little dark and the lighting wasn't powerful enough. I think the building works have been completed and the hotel looks new and refurbished. I couldn't find a safe in the room and the room service forgot to replace cups and coffee every day so had to be reminded. The coffee machine didn't work but once reported was replaced swiftly with a new working one. I was there during the democrat convention and the hotel was block ... Read more
Submitted on 03-08-2016
On the morning I was set to check out of the hotel, the person who I was driving with locked his keys in the trunk of his car, leaving us stranded. An engineer named Sean McCabe worked very hard with me for an hour to get the keys out of the trunk, despite the fact that we faced many unforeseen obstacles in doing so. His patience as well as his mechanical and problem skills helped alleviate what could have been a very stressful situation. Among my experiences with this hotel, this is by far t... Read more
from lakewood, New Jersey, USA
Submitted on 22-08-2016
I made my reservations a while back and specified that i would need adjoining rooms since i am coming with 3 small children. I called the morning and was told by the staff that they would notify housekeeping and call me when my rooms were ready. (im supposedly able to get early-checkin due to being a IHG Platinum member). I called multiple times per day and kept getting the same generic response that they would notify me when rooms were ready. I came at 4 to check-in since i never got a phone ca... Read more
from Los Angeles, California
Submitted on 22-08-2016
Was in town for a family reunion and since I had stayed here before a few years ago, thought I'd try it again. Upon arriving, the hotel was fence off and there was no front entry. There was a sign indicating hotel entry was through the back entrance due to hotel being renovated. Once inside, the front desk couldn't find our reservation and the manager seemed a little irritated when the desk clerk interrupted him to ask if he could help her. (He was already helping another with checking in.) He ... Read more
from Toronto, Canada
Submitted on 24-08-2016
Stayed here with my family for about a week. Overall excellent stay. Some teething problems in room were addressed by pleasant staff. My biggest issue is that the hotel advertises that it has a swimming pool. It turned out that the pool was under renovation for months. However, when I complained about this to the Manager (Sebora I believer her name was), she made it up to my family in a big way. Great location right off the highway. 10 - 20 mins from downtown Philly. I will stay here again.
from Houston, Texas
Submitted on 27-08-2016
I stayed at this hotel for three weeks, and was there while it transitioned from the Crowne Plaza to the Courtyard Marriott. The hotel is going through renovations, so it looks nice from the lobby and the outside. The rooms also look decent. However, it had a huge rat-infestation problem. Fortunately, I was able to avoid this problem. However, several of my colleagues had rats running around their room. One actually bought a rat trap and was able to trap one. The service is pretty decent, but t... Read more
from Canterbury ct
Submitted on 29-08-2016
the rooms weren't bad i was 3 doors down from our meeting room the pool was not really that clean the laudry rooms were ahhhhhhhhh parking sucks when the restaurant fills up they share a parking lot it ok for a night or 2 any longer it sucks
Submitted on 12-09-2016
We knew the name had just changed the week before but I still had 2 people out in their parking lot ask me if this was the Crowne Plaza. Double beds made for an interesting sleep. The updated bathroom was interesting. Sliding bathroom door that had a huge gap at the bottom (you could see whomever was in the shower), new sinks and the taps that you had to barely turn on as if you turned them on too much the water sprayed all over the place. The hot and cold water knob was behind you in the shower... Read more
from Lancaster, PA
Submitted on 13-09-2016
We spent one night here before the Travis Manion 5k run at the Please Touch Museum. I booked an unknown hotel deal on Hotwire and I cringe everytime worried what I will get. We received this hotel. First, the picture on my confirmation email showed the Crown Plaza but apparently that is not up to date as it is now the Courtyard. When we arrived, there was a substantial check in line on a hot 95 degree day. Hotel staff was serving cold bottles of water and complimentary quesadillas during the ... Read more
Submitted on 19-09-2016
The first thing I want to mention is, this property is now a Courtyard Mariott property. My reservation for this property was completed via the event host's page, so I was given the Crowne Plaza reservation page, however, I received a reservation confirmation from both Courtyard Marriott and Crown Plaza, which was very confusing. Next important piece of info is, your GPS will direct to another property across the street from the actual building for some reason, luckily, you can see the sign f... Read more
Submitted on 25-09-2016
I had no idea the hotel changed names but I was pleasantly surprised because I viewed it as an upgrade. The Courtyard Marriott was clean, modern and comfortable and the staff were friendly. The check in process was a little slow but it was 4pm on a Saturday. The room (standard king) was nice and the bed was comfy. Parking seemed tight because they seem to share a lot with a bank and a major chain restaurant. I would recommend it!
from Novi, Michigan
Submitted on 26-09-2016
Finally--the renovations are complete. As this is the closest hotel to LaSalle University, we've been staying here for the past two years. Room renovations are very nice, television is wonderful--finally! I hate it when hotels have flat screen HD televisions but bring in analog signals. Not only is the TV and reception digital, it has internet access including Netflix--just bring your login ID and password (don't forget to sign up upon departure). That's the first hotel I've ever seen with this ... Read more
Submitted on 27-09-2016
Check in and easy!! Love the modern look of the room! Brand new king size pillow top bed!! Oh how i enjoyed it. Hotel is placed perfectly if you just want to spend it with your significant other Restaurants and shopping in walkind distance.
from Modena, New York
Submitted on 29-09-2016
I booked one night at the Crowne Plaza because of its close proximity to the Mann Center. I'm from out of town and was going to a concert. I also selected the Crowne Plaza because of their advertised spa tub and pool. They do not have a spa tub, and their pool wasn't open. They'd changed names to Courtyard Marriott 2 days before my stay, and didn't let me know about the name change. There was no sign at the hotel indicating the name change, either.
from Buffalo, NY
Submitted on 07-10-2016
WE have a wonderful stay at this property. It was still a Crowne Plaza when we were there but has now changed to a Marriott property. The hotel is newly remodeled and very nice. The staff was wonderfully friendly. The room had a micro/fridge, the bed was very comfortable and the shower had nice, hot water. Jose will drive you to your destination and he is a very nice man! Very informative and personable about the areas he is dropping you off. The service only drops you off, you have to get bac... Read more
from London, United Kingdom
Submitted on 28-10-2016
When we arrived we were told we couldn't check in until 4pm!!! Due to a delay from housekeeping apparently. We waited around in the lobby for an hour and a half, no one came to tell us our room was ready. It was only by me going and asking reception if our room was ready that we were told we could check in. When we got to our room, we realised we hadn't been put in the room that we'd paid for..... So back down to reception we went. No apology was given for the wait or the mixup. The room is ba... Read more
from Urmond, The Netherlands
Submitted on 30-10-2016
We had to search a bit to find this hotel, because of the name change. But when we found it, we were pleasantly surprised. The hotel looks great after the renovation, rooms are spacious and very well decorated. There are a few things they are finishing up, but no nuisance. Very nice service at the reception, helpful. They have a shuttle that takes you to the city centre, wherever you want to be! The shuttle doesn't take you back, but by bus or taxi works as well. We had breakfast in the hote... Read more
from New York City, New York
Submitted on 18-11-2016
Here's everything that went wrong during my stay: 1. When I arrived, the room was freezing. A note on the table said I had to choose air conditioning or heat. I called the front desk and chose heat. A man arrived with a screwdriver and a ladder and opened up the ceiling to ensure that I could receive heat. 2. I ordered room service. It was delivered promptly and was delicious, but someone's half-consumed bottle of Poland Spring was rolling around on my tray. 3. A co-worker of mine was checked... Read more
Submitted on 29-11-2016
Stayed for the thanksgiving holiday and got a great room rate. We were a little off the cuff because of a last minute change of plan and needed something last minute. We were pleasantly surprised with the professional staff, clean rooms, and a good location. some of the hotel decor says "chain" but that's not necessarily a bad thing.