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DoubleTree by Hilton Hotel Cleveland - Westlake

Cleveland, OH, US (CLE)

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Based on 237 reviews
Situated in the upscale suburb of Westlake, Ohio.
Room & Rates
2 DOUBLE BEDS - DoubleTree by Hilton Hotel Cleveland - Westlake - 1

2 DOUBLE BEDS

  • 2 Double Beds
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 32-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
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2 DOUBLE BEDS POOL SIDE - DoubleTree by Hilton Hotel Cleveland - Westlake - 2

2 DOUBLE BEDS POOL SIDE

  • 2 Double Beds
  • Direct Pool Access
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 32-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
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2 DOUBLES MOBILITY/HEARING ACCESSIBLE W/TUB - DoubleTree by Hilton Hotel Cleveland - Westlake - 3

2 DOUBLES MOBILITY/HEARING ACCESSIBLE W/TUB

  • 2 Double Beds
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 32-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
2 DOUBLES MOBILITY/HEARING ACCESS W/ROLL-IN SHOWER - DoubleTree by Hilton Hotel Cleveland - Westlake - 4

2 DOUBLES MOBILITY/HEARING ACCESS W/ROLL-IN SHOWER

  • 2 Double Beds
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 32-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
2 DOUBLE BEDS POOL VIEW - DoubleTree by Hilton Hotel Cleveland - Westlake - 5

2 DOUBLE BEDS POOL VIEW

  • 2 Double Beds
  • Pool View
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 32-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING BED SOFABED - DoubleTree by Hilton Hotel Cleveland - Westlake - 6

1 KING BED SOFABED

  • 1 King Bed
  • Sofa Bed
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING BED MOBILITY/HEARING ACCESS W/TUB - DoubleTree by Hilton Hotel Cleveland - Westlake - 7

1 KING BED MOBILITY/HEARING ACCESS W/TUB

  • 1 King Bed
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING BED MOBILITY/HEARING ACCESS W/ROLL-IN SHOWER - DoubleTree by Hilton Hotel Cleveland - Westlake - 8

1 KING BED MOBILITY/HEARING ACCESS W/ROLL-IN SHOWER

  • 1 King Bed
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING BED SOFABED POOL VIEW - DoubleTree by Hilton Hotel Cleveland - Westlake - 9

1 KING BED SOFABED POOL VIEW

  • 1 King Bed
  • Sofa Bed
  • Pool Views
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING SUITE MOBILITY/HEARING ACCESS ROLL-IN SHOWER  - DoubleTree by Hilton Hotel Cleveland - Westlake - 10

1 KING SUITE MOBILITY/HEARING ACCESS ROLL-IN SHOWER

  • 1 King Bed
  • Sofa Bed
  • Separate Bedroom/Living Room
  • Pool View
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
1 KING BED 2 ROOM SUITE-SOFABED-POOL VIEW - DoubleTree by Hilton Hotel Cleveland - Westlake - 11

1 KING BED 2 ROOM SUITE-SOFABED-POOL VIEW

  • 1 King Bed
  • Sofa Bed
  • Separate Bedroom/Living Room
  • Pool View
  • Complimentary Wi-Fi
  • Complimentary Stay Fit Kit
  • 42-Inch Flat Screen TV
  • Premium Channels
  • Clock Radio w/CD Player
  • Mini-Fridge 
  • Microwave
  • Coffee/Tea Maker
Hide room details
DoubleTree by Hilton Hotel Cleveland - Westlake
1100 Crocker Road, Westlake, OH US 44145

This hotel offers easy access to numerous shopping and dining opportunities and popular tourist attractions including Cedar Point amusement park, the Cleveland Metroparks, Crocker Park and the Rock and Roll Hall of Fame. 

With our convenient location just minutes from major companies including Bonnie Bell, Koyo, Hyland Software and Energizer; a complimentary 24-hour business center, contemporary A/V technology and 11,000 sq. ft. of versatile meeting and event space, including a flexible grand ballroom, this hotel near Cleveland, Ohio, is the perfect venue for a variety of meetings and social events.

Unwind in a comfortable and spacious guest room at his Westlake, OH hotel, where you can stay connected with complimentary Wi-Fi at the large, ergonomic desk and browse premium cable channels on the flat screen TV. Some of our guest rooms overlook the inviting pool area, and spacious suites are also available, offering more space and amenities. Maintain your exercise regime in the complimentary 24-hour Fitness Center, try a new style at the hair salon or relax in the heated indoor swimming pool or whirlpool. 

Enjoy delicious dishes from the innovative menu at the upscale Sanctuary Restaurant, and relax after your meal with a cocktail in the stylish Lounge. Our friendly staff look forward to welcoming you with our signature chocolate chip cookie at check-in.

AMENITIES:
  • 24-Hour Front Desk
  • Business Center
  • Business Services
  • Conference Rooms
  • Dry Cleaning Service
  • Fitness Facility
  • Free Parking
  • Free Wi-Fi
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Restaurant
  • Safe Deposit at Front Desk
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 237 reviews
from Columbus, Ohio
Submitted on 29-05-2016
My family stayed here for a wedding over Memorial weekend. I would not recommend this hotel to anyone who has small children or cares about their family's safety. Here is what happened: Our air conditioning did not work properly the first night. The second night the temperature continued to rise so we decided to let the front desk know. A nice gentleman named Eric came upstairs and try to fix the air conditioning. When it didn't work, he suggested that we could use a second room next to our curr... Read more
from Detroit, Michigan
Submitted on 31-05-2016
They don't put out their watered down coffee until 7am. Maybe it would cost them too much if they gave out too many free cups of garbage coffee? Our toilet clogged over NOTHING & they just handed me the plunger. Nice service, thanks. I guess I could've just let the water run all over the place for ya. They tell you there's a Continental breakfast upon check in but then when you go down there, there's a charge. My teens went down there, didn't know that, then the lady wouldn't let them leave with... Read more
from Clarkston, United States
Submitted on 01-06-2016
I would not recommend this hotel to anyone staying in the area. ( there is a Hyatt near by). Upon early check in the assistant manager did not place me in the room we requested and then did nothing to correct it once it was brought to his attention. It was very hard to deal with someone who has the worst customer service skills I have ever encountered. I travel all over the country for work and pleasure and I thought staying in a Hilton that I would have great service, how wrong I was at this lo... Read more
from Monroe, United States
Submitted on 04-06-2016
I should have asked for a handicap room if one was avaliable but did not think about it when I booked the room. I dont think that I should have to write a minumin of words when I can say what I want with less words.
from Las Animas, Colorado
Submitted on 05-06-2016
My family and I stayed here for a wedding over this past weekend. I must say the staff went above and beyond to make our stay special. They also have a shuttle and the driver Aaron was so nice. Will definently be back again. Pool is a nice touch.
from Elmhurst, IL, United States
Submitted on 07-06-2016
I always try to stay at a Hilton property because of my HHonors Diamond status. This property was very convenient to where I needed to be and it was right on I-90. There were numerous dining choices near by. Overall, I woud recommend this property to any traveler needing the location.
from Chicago, Illinois
Submitted on 08-06-2016
Hotel had been updated and LOOKS nice, but basic items were horribly lacking. The beds are tiny and sagging, the parking lot is covered in signs that say "park at your own risk", and housekeeping left our door ajar all day. If they can't provide comfortable beds and basic security, then all the modern slate tile in the world won't make a difference. We won't be back.
from Chicago, Illinois
Submitted on 27-06-2016
My accommodationson and the staff was great. Most importantly my room was comfortable and supplied the room and Internet connection I needed for conducting my business while away from my meetings area.
from Skaneateles, New York
Submitted on 28-06-2016
This hotel has been here for a number of decades under the Holiday Inn brand. Last year Hilton bought it and rebranded it as a Doubletree. There entire hotel was renovated and is now sparkling new. Checking in was simple and the front desk staff were pleasant and welcoming. They upgraded us and because we are Hilton Honors members we were on the fifth floor reserved for Hilton's most frequent travelers. The rooms are very comfortable and decorated in restful neutrals. The heating/cooling unit wo... Read more
from Milwaukee, Wisconsin
Submitted on 29-06-2016
Had a sub-par experience here. We had to change rooms after check in because the first room (5th floor for HHonors members!) had no tub, a giant carpet stain next to the bed, a scuzzy looking tile shower, and was dirty. At least our 2nd room had a tub, and the AC unit was quieter, but it too had questionable cleanliness starting with the squashed bug on the curtain. The hallways were always dirty, and jeezus those are the loudest slamming doors - I was awoken every night by my neighbor's door... Read more
from Naples, Florida
Submitted on 29-06-2016
Definitely a huge decline since my last visit a month ago. On check in they offered a cookie and water - this time nothing. The room smells musty. The bar is not stocked - no vermouth one day and still not the next day. Housekeeping did not replace used glasses. Tub drain plug does not stay up, removed it and they just put it back. Halls are not clean. Something is going on with this property. Overall very disappointed, will try the Marriott down the road next visit
from Baltimore, United States
Submitted on 29-06-2016
Promised to make it right Could not deliver on item they specifically said if we needed they would provide (Urgently needed a sewing kit). Did not offer a solution just said the hotel was never provided any.
from Bedford, Virginia
Submitted on 02-07-2016
Great experience at this hotel. Friendly staff and clean room, which is critical for my wife . I will be staying there again in the near future. I highly recommend this hotel if going to area of Avon, Ohio
from Aldergrove, Canada
Submitted on 04-07-2016
The property was clean and the staff were very friendly and attentive. The bathroom was a little small. The food in the dining room was excellent. The breakfast buffet had good selection and was fresh.
from columbus, United States
Submitted on 04-07-2016
I have the pleasure of staying at the DoubleTree Westake once a month or so and always find the rooms clean and the staff accommodating. Easy Hi-Way access, plenty of parking, a terrific lounge and hearty breakfast buffet reasonably priced. This will remain my pick when in this area.
from Warren, Ohio
Submitted on 06-07-2016
Very comfortable, friendly people and nice very clean rooms. Staff is very friendly and always happy to help no matter the situation. Bar and Restraunt staff are great. Big Kevin (chef) makes great food.
from Stevenson, Alabama
Submitted on 07-07-2016
Very good location to the businesses I went to see in West Lake, Ohio. The staff was very friendly . The hotel has some age but Doubletree has made a lot of modernizations. The rooms are comfortable and clean. The parking is free, has work out area, pool, restaurant and full bar.
from Atlanta, Georgia
Submitted on 08-07-2016
Can a old holiday inn be converted to a Doubletree? Not very well. Lobby is fine but not what you would think of for a Hilton Property. Staff are very nice and welcoming. Rooms are small everything is jammed in. There is about two feet between the dresser and the bed. They left the wall air conditioning units, mine was noisy with a bad fan that sounded like crickets. Bed was terrible way too soft. I ended up using the hide a bed ( that was not made up) because my back was hurting after a few ho... Read more
from
Submitted on 11-07-2016
Very good location for what I needed. The staff was overall good - some could have used additional customer service training. The hotel has some age but Doubletree has made a lot of modernizations. The rooms are comfortable and clean, although they are small by today's standards. The parking is free, there is a work out area, indoor pool, restaurant and full bar. My package didn't include free breakfast.
from Chicago, Illinois
Submitted on 11-07-2016
Extremely unsafe & dangerous. The lock on our door was broken. I never would have known it was broken had I not double checked that it was locked after leaving the room. Anyone could have walked down the hall, pushed the door handle down and walked into the room. Maintenance stated this was the 3rd door of the night like this. I was moved to another room and assured this door worked. It did that night when I checked it. However, the next morning after returning from walking my dog at 5:30... Read more
from Ferndale, United States
Submitted on 11-07-2016
I expected more from this facility, reservation was messed up, rooms not as clean as they should be. I would try another stay but would definitely take issue immediately when I get there. We were traveling with a 1 year old and a 2 year old, we arrived later that anticipated and couldn't deal with housekeeping coming in to clean up the messy rooms. Waitress in the restaurant was amazing and went out of her way to get our dinner to us.
from Springdale, South Carolina
Submitted on 13-07-2016
Let's just say the stay was short, like less than 15 minutes. I am a rewards club member with elevated status and I've never been treated so poorly. One of the small benefits I normally get is early checkin / late checkout. That certainly wasn't the case here. In fact, when I attempted to check in at 4:15PM, I was first told their "key making machine" was broken so if they could check me in, they would have to have maintenance or housekeeping take me to my room because they couldn't program ... Read more
from Massachusetts
Submitted on 14-07-2016
The a/c unit in my room was a bit noisy, but I travel with silicone ear plugs so it didn't bother me. Their conference facilities are convenient and moderately priced. My room was a standard DT room, nothing fancy but certainly serviceable.
from Carlsbad, California
Submitted on 14-07-2016
This hotel is in a great location close to shopping, many great restaurants and a movie theatre. I enjoyed staying here and the service was wonderful. I will stay here again the next time I am in Ohio.
from Palm Desert
Submitted on 16-07-2016
Great location, extremely comfortable beds (most important) free WiFi and free computer access in the lobby and extremely friendly staff. Very Quiet if you request a room not over the pool which we did.
from
Submitted on 17-07-2016
It wasn't as close to the Airport as I thought but worth the ride. The day staff is very polite, knowledgeable, and accommodating. They told me about all The Land's fun places and sites, the quickest way there, and what was new and happening. The rooms were clean, comfortable, and spacious. I will definitely stay here again on future trips. The indoor pool was a nice touch as well. Double Tree is usually a good place to stay and this one was no different.
from Chicago, Illinois
Submitted on 17-07-2016
Shower has an unpleasant odor. This odor was very strong in the room. Also, with no proper ventilation, the air was still and that added to the problem. The reason the shower smells was because of poor drainage. You had to stand in the shower stall and continually wash/rinse your feet because they are in a puddle of dirty water. Ended up being an unpleasant experience. I did not report this because we were going to be there for just one night. Further, we were out until late into the evening.
from Bear, Delaware
Submitted on 21-07-2016
My stay at this hotel wasn't too bad, It was the sequence of events that made it HORRIBLE. After a 10 hour drive, My room wasn't ready and was made to stay on my bus for 45 minutes, The security covering the RNC made me feel like a criminal although not the fault of the hotel. I covered an inauguration and was not treated this badly at a hotel. As a tour bus driver, I'll never come back to this hotel.
from White Post, Virginia
Submitted on 25-07-2016
We already like the Hilton brand properties, but this location stands out for their amazing service. However, the morning hostess on Friday morning was a bit overbearing and controlling which made me feel a bit like I was back in school with the Nuns! Maybe she can be rotated to another job? Hate to give any negative feedback because everyone else was a complete delight.
from Lancaster, United States
Submitted on 25-07-2016
The accommodations and staff were very nice. A little dusty in our room corners but otherwise very clean. Everyone was very friendly and helpful. Pool and hot tub area was very clean, as was the fitness area. I would gladly stay here again on a future trip.
from Gibsonia, PA, United States
Submitted on 27-07-2016
Worst stay ever as a Hilton honors member and never again would I stay here. I would never go back here because its a joke and bad service from the start. I would suggest nobody ever stay here and go somewhere else
from
Submitted on 30-07-2016
After checking in I dropped my things off in my room, changed clothes and went to the fitness room for some exercise. Upon returning to my room I found out that the door/lock on the pool side entrance was not operational (room 242). This would be something that the front desk SHOULD HAVE notified me about. I walked around to the hallway entrance where I found out the door latch had caught and so I was locked out of my own room. I went to the front desk to request help and the tool the mainte... Read more
from Cleveland, Ohio
Submitted on 01-08-2016
This DoubleTree being a company selected hotel meant I didn't really have a choice, but I was expecting it to be fine anyways. The convenience of it being right down the street from both my office, I-90, and Crocker Park is nice. Check-in was as expected, with a free cookie and a couple bottles of cold water. I hadn't stayed there before, so the staff member was kind enough to give me a what's where of the hotel. The room itself was as expected, clean and comfortable. The only thing I'd say is... Read more
from Detroit, Michigan
Submitted on 02-08-2016
Check-in on Thursday night with Olivia was wonderful with cookies and waters; however, once we got to our room things went downhill. After our stay and looking at another recent review, we realized we had stayed in a room (242) where problems had not been fixed from the previous visit by another reviewer. Our main door's door latch was completely missing as it had been kicked in previously. Also, the pool side entrance was still not operational. There was also no bedding for the pull-out couch... Read more
from Windsor, Canada
Submitted on 04-08-2016
A great hotel with a beautiful lobby that contained comfortable seating areas and fresh flowers. The pool and spa area was spacious and clean. The rooms were nicely decorated and clean. The beds were comfortable. The staff were pleasant and very helpful. The restaurant had good food
from Scotland, Canada
Submitted on 05-08-2016
Great hotel,great area,very clean.Easy to get to about 15 min from downtown Cleveland.Many choices for restaurants and shopping in the area.Hotel staff was great very friendly.Pool and hot tub were gr eat nice place to unwind at night.Hotel does not offer continental breakfast ,found out the hard way what should have been a continental breakfast cost $58 for 3 people.Don't assume the breakfast is free.
from Yardley, Pennsylvania
Submitted on 07-08-2016
This Doubletree looks like a retro fitted embassy suites or some other chain of hotel with a doubletree logo slapped on it. But for the Avon /Westlake area its a good option. Nice clean rooms. A/C made lots of noise. Gym is decent size and pretty good for quick workout. Breakfast buffet was good. Being Hilton gold member you grt free breakfast. Good bar area with good food for hotel bar. Good location and close to mall and everything else
from Guelph, Canada
Submitted on 07-08-2016
Really clean and comfortable. Close proximity to Cleveland. Pool was busy, but clean. Slow elevators. Close to restaurants and shops. Staff was friendly. Hotel was quiet in the evenings. Saturday the hotel was packed with weddings.
from Essen, Germany
Submitted on 08-08-2016
Very nice DoubleTree property, nicely redone and refurbished brand new rooms! Nice and quiet location with an indoor pool and a great breakfast buffet! Would definitely stay at this hotel again and can recommend it.
from Pittsburgh, Pennsylvania
Submitted on 08-08-2016
Room was spacious and modern. Staff was very friendly. There is a restaurant but it's not included in your stay. You are given warm cookies on arrival. The area is near I-90 and lots of shopping and restaurants. This is a very nice location as well.
from Wisconsin, United States
Submitted on 09-08-2016
My wife, 4-month daughter and I were told upon arrival at 4pm that our room was not ready yet...The person at the reception was not welcoming, seemed stressed and downgraded our room without telling us. Avoid rooms located around the pool (on any floor) due to the complete lack of noise filtration. You can hear all the screams and splashes from the pool. I also injured myself in the cramped bathroom due to the trash design and location...The fitness room doesn't have any sanitizer.
from Converse, United States
Submitted on 09-08-2016
The staff were friendly and the hotel was clean. The pool is located in the middle (of what looks like an atrium) and made me think of a hotel that I would definitely vacation at, even though I was here on business. Close to Crocker Park and Lake Erie.
from columbus, United States
Submitted on 25-08-2016
I checked in Friday August 12, 2016. My room was never cleaned, just the trash emptied on occasion. The toilet had /soda in the bowl,(Dr. Pepper) and on the seat. Which is a clear indication the toilet was never cleaned. I had to call to the front desk for toilet paper. I assumed this was part of the amenities that came with the room. I guess not! A bra I never wore was thrown in the shower.. The lock on my door was not working properly so my door was accessible to the public for 4 of the ... Read more
from Westlake, Ohio
Submitted on 26-08-2016
Stayed for over 100 days. Staff was very friendly. Pool and hot tub were nice! Ice machine was broke for 2 months but still great stay.. I was staying for work and would stay here again in a heartbeat!
from columbus, United States
Submitted on 26-08-2016
I only stayed for two nights and was tied up in a meeting most of the time, but the room was perfect (overlooking the pool area which would be pretty cool if I had my family with me) and the Buffet Breakfast was very, very good. As a Diamond member, the Breakfast was included but it would have been worth the cost if it had not been included. The meeting room was fine for our needs, perhaps a little larger than we needed, but they accommodated us at the last minute so I was grateful for the spa... Read more
from acworth, United States
Submitted on 01-09-2016
Hotel is in great location, near shops and restaurants. Room lighting is on the dim side. Good number of power outlets. Breakfast is so so, not worth it if you have to pay for it. Internet stability could be better.
from Cincinnati, Ohio
Submitted on 06-09-2016
Used to be a Holiday Inn that was renovated. Nice pool area and a great bar. Staff was mostly helpful and were very friendly.Room was nice and clean and a good deal for the price. Near Crocker Park. Will stay again when in town.
from Cincinnati, Ohio
Submitted on 10-09-2016
Wonderful stay! Close to Cleveland medical facilities & shopping, dining & entertainment at Crocker Park! Amazing service & quality & clean rooms & hotel. The customer service experience was amazing!!
from
Submitted on 11-09-2016
This is a nice comfortable hotel in nice area with good service. Decent restaurant/bar, rooms are spacious and modern. Hotel is also close to crocker park which is full of nice bars/restaurants and also a wide array of shops during daytime hours.
from Canfield, Ohio
Submitted on 11-09-2016
I only had a brief stay at this hotel but I would definitely return. The service was very good and the room was clean and comfortable.i did not have an opportunity to use the pool or restaurant. Indoor pool appeared to be very nice.
from Waco, Texas
Submitted on 11-09-2016
This Doubletree used to be a Holiday Inn. It was remodeled and is now very nice. The lobby, bar, and restaurant are great. The check in process was relatively easy. They have an Hilton Honors reception in the evening with drinks and snacks. The indoor pool is really nice for year round use. The rooms are newly remodeled, modern, spacious, and nice. The bathroom is also fully remodeled and modern. It is close to restaurants in Crocker Park and if you explore a few miles out there are even... Read more
from Pasadena, United States
Submitted on 13-09-2016
We were in town for my husband's high school reunion. The room was nicely decorated, very clean and very quiet. Bed is very comfortable. Front desk staff very courteous and efficient, and the bar was a nice place for an after-dinner drink. Would definitely stay here again when we come to the area.
from Livermore, California
Submitted on 14-09-2016
Lobby a bit dated but staff friendly and efficient. Room right on par with other Hilton properties. Bed was really comfy with great soft sheets. Indoor pool and hot tub looked clean and well maintained. Nice open area. Two thumbs up!
from Novi, United States
Submitted on 14-09-2016
There were bed bugs crawling all over the bed skirt and on the sheets. When I had called front desk and told them about the problem, I was placed on hold, where I held for 2 minutes, and left the room.
from Warren, Ohio
Submitted on 16-09-2016
very comfortable and great people and wonderful service. I will stay in this hotel every chance I get. love the people and the cook Kevin is very good, his food is great ! Dana and Ted in the bar are great people also.
from Columbus, Ohio
Submitted on 17-09-2016
We stayed here the weekend of the air show in Cleveland and we were very happy with our stay. The location was good, and the hotel felt modern and clean and the staff was helpful. Would recommend to anyone sand would stay again.
from Plano, Texas
Submitted on 22-09-2016
Loved our stay at this DoubleTree hotel! Bedding was wonderful! Rooms were very clean! Staff was friendly! Would definitely stay here again and would recommend to other travelers! No complaints! Great value for the money!
from Sandusky, Ohio
Submitted on 28-09-2016
I booked a poolside view weeks in advance for my kid & I. We were able to check in early, we go to our room, it's a little warm. We turn on a/c & head down to pool. After our swim our room is even hotter. I called front desk for 20 min with no one answering. Finally get through, they send engineer who then tries another 20 min to reach front desk. We wait over an hour in a scorechering room to get switched. The room he gave us faced the parking lot which is not what I booked. Later on about 11pm... Read more
from Westlake Ohio, United States
Submitted on 28-09-2016
The hotel is a solid hotel, made us feel welcome and took care of our needs. Nice rooms, excellent breakfast and lunch. We were only there for a weekend and the place we stayed was an afterthought because it was all wedding ... but it was a good place to stay.
from Liverpool, New York
Submitted on 29-09-2016
This is my second time at this property. The first time was a week into new management, so I excused the many of the shortcomings. A year later not much has changed. They still have a great breakfast and staff. It is all down hill from there. Noisy rooms, dated and worn out furniture, poor lighting. and elevators that are so slow it is easier to use the stairs. Besides, the one elevator on one side is hogged by housekeeping at the busiest times in the morning. I waited 10 mins once. The attempt... Read more
from Harrisburg, Pennsylvania
Submitted on 30-09-2016
Between the front desk staff, banquet staff and bartender Ted they went above and beyond to all of my needs. They really WOW'D me. I would also recommend the food as everything I ate was especially tasty so definitely stop in and dine with them as you will not be disappointed
from Scranton, Pennsylvania
Submitted on 03-10-2016
I was very impressed with the hotel and caring staff. Everyone seemed to have great attitude of making all guest happy. Great food in the Restaurant and Banquet made my overall stay a great experience for me and my colleagues. Can't wait to have another reason to stay there.
from Beachwood, Ohio
Submitted on 04-10-2016
Checked in on a Sunday. Clean Hotel, friendly staff and food was good too !!! Danielle at the Front Desk assisted me with a Computer Glitch. Anna at the Front Desk is always pleasant with a wonderful smile.
from Tiffin, Ohio
Submitted on 04-10-2016
We stayed at DoubleTree by Hilton in Westlake for 2 nights. What a great experience!!! I recommend DoubleTree to everyone! We were greeted with warm chocolate chip cookies, super staff, great layout. The buffet was wonderful! We were in town for a wedding. A block of rooms were reserved. Our rooms were together, which was nice. The hostess in the dining room was super nice. Tables were pulled together one morning and the morning after the wedding a room, space, was set aside for us. ... Read more
from Falls Church, VA
Submitted on 04-10-2016
A well-run hotel with friendly and attentive staff. We have stayed at hotel several times when travelling to Cleveland for family events. The rooms are clean and comfortable and prices very competitive. The pool area is indoors and fun for families. Hotel has full service food and room service. A very good place to stay if travelling to Cleveland. Easy access to I-90 and other major roads.
from Port Clinton, Ohio
Submitted on 05-10-2016
The Doubletree Cookies are the Best-served warm-ask for more! Check in staff was great. The Elevator was alittle slow and shakey but we survived. Newly renovated and clean but the bathroom was on the small side
from Fairfield, Ohio
Submitted on 09-10-2016
Positives: very good front desk, efficient check in and out, allowed late departure for us with no fuss, spacious room overlooking the atrium, nice pool and exercise room, recycling is encourage with an insert into trash cans, good price Negatives: uncomfortable bed, odd room layout
from
Submitted on 11-10-2016
This is a large hotel with all features you would expect from a Double Tree. The desk staff was very professional and helpful. The same holds true to for the cleaning personal we interacted with. The room was large and well appointed. The bed was comfortable and the bathroom was clean and well stock with amenities. Our room rate included the buffet breakfast which had a large selection of good food. The hostess was extremely attentive, she made us feel at home during our two mornings there.... Read more
from Claysville, United States
Submitted on 18-10-2016
We enjoyed being able to make contact with family and quickly find nearby restaurants and shops where we could enjoy good meals and conversation and/or also make purchases from many and varied shops and stores. Crocker Park was very nearby.
from Fort Erie, Ontario
Submitted on 23-10-2016
The hotel was formally a Holiday Inn....so it was very large. We were there to visit our youngest daughter and husband who flew in to search for a home as they were moving from Phoenix to settle in the area. So we didn't stay much time in the hotel as we were primarily spending time with our daughter whom we hadn't seen in 15 months. However, the indoor pool and hot tub were centrally located within the complex surrounded by the rooms and the room although comfortable was smaller than we were... Read more
from Waldorf, Maryland
Submitted on 24-10-2016
The remodel part of the hotel is okay, but the cleanliness of the hotel is fair. Don't look under the bed! :/ We had trouble with the tub/shower with the water being hot one min and cool/lukewarm the next. Also the water was very slow and it never quite really drained well the week we were there. Staff is friendly though.
from Hermitage, Pennsylvania
Submitted on 28-10-2016
I stayed at the DoubleTree for two weeks in the past month and was very dissatisfied both times. The hotel does not feel clean, there were a lot of bugs (flies, gnats, spiders and other crawly things) both in the room and in the ball room. This was consistent both weeks that I stayed at the DoubleTree. The training that I participated in, was in the ball room. The first day, the ball room smelled terrible! The staff sprayed the room and offered appetizers and drinks that night to make up for it.... Read more
from Canal Winchester, Ohio
Submitted on 08-11-2016
My husband and I had a very nice stay in this hotel. We were in Westlake for a weekend away and to see a football game in Cleveland. Other than hair in the bathroom it was very nice and very clean. We would definitely stay here again.
from Huron, Ohio
Submitted on 10-11-2016
Nice facility; great location with easy access to/from I90. Clean and neat. Food provided during meeting was very good. Heard the crime brûlée cheesecake (I think that was the name) was amazing. Restrained myself.
from Avon, Ohio
Submitted on 12-11-2016
Room initially was dirty. Was moved and second room dirty as well. Both bathroom shower drains clogged. Poor experience for me personally. Staff was polite but seemed annoyed when a room move request was suggested.
from Beaver, Pennsylvania
Submitted on 12-11-2016
The cleanliness was great. I was at the hotel alone this time, thank goodness. When I flushed the toilet, it sounded like it was going to blow up. I thought if anyone else is staying on this floor it is going to wake them up. When I ran the water in the bathroom sink, it had a brown tint. I had to use bottled water to brush my teeth. When I tried to take a shower, I usually turn the water on first before getting in so that I can warm the water up. You could not do this in this shower, t... Read more
from Chelsea, United Kingdom
Submitted on 15-11-2016
Hot water heater broke immediately within our arrival = NO HOT WATER. At all. Couldn't shower or bathe (except in the indoor pool, like a few families w/kids attempted to do). Location is ideal, as it is by the I-90 highway and near Crocker Park. Clean parking lot with minimal lighting - but in a safe area.
from New Haven, Connecticut
Submitted on 16-11-2016
Room 455 has a very musty smell. It is like there is mold in the room. No apology from anyone either. Phones do not work. Elevators are terrible. Decor is old. Remodel was done poorly. Hot water issue too.Mattress is poor. No manager on duty to talk to at night.
from Cleveland, Ohio
Submitted on 23-11-2016
Switched rooms 3 times in 2 days. Staff very helpful. Not their fault about rooms. Would not go back though. Disney junior worked in one of three rooms. Refrigerator in first room didn't keep food cold overnight. Phones didn't work in 2 of 3 rooms. Was compensated by staff. They tried to make matters better. Rooms are not in the best of shape. Every staff member was very nice and hospitable. Sour taste in mouth from 2 day stay so that's why I wouldn't go back.
from Parma, Ohio
Submitted on 27-11-2016
Overall we had a great weekend at this hotel in spite of the annoyances. The kids loved the pool. But the atrium area was really cold as was the pool. It was on of the worst hot tubs I have ever been in. It was barely luke warm but warmer than the pool. There was minimal heat in the common spaces which was very uncomfortable. We got locked out of our room twice. We were told the poolside rooms have trouble with the locks due to the moisture from the pool. A hinge was also falling off of the door... Read more
from Bay village ohio
Submitted on 29-11-2016
Disappointing we have a big family gathering at thanksgiving every year ,many families arrive from the east and Midwest to spend the weekend together at the hotel and grandmas house down the street.many of the kids were disappointed about the usual hot tub not working .
from
Submitted on 29-11-2016
Issues at check-in with room availability: we were told to return to the property after 4pm for the rooms we reserved only to be told they weren't available (dinner was offered as a comp) - Hot tub didn't work: never saw anyone come to fix it, we left the next day so not sure on a resolution - No hot water for showers in the morning: When reported nothing was offered to make it right - Restaurant is painfully slow: When we took them up on the affore mentioned comp'd dinner we sat there for close... Read more
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