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Hilton Garden Inn Cincinnati Mason

Lunken, OH, US (LUK)

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Based on 411 reviews
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Hilton Garden Inn Cincinnati Mason
5200 Natorp Blvd, Mason, OH US 45040

Located just off I-71, the Hilton Garden Inn hotel in Mason, OH is just minutes away from many attractions including:* King's Island Amusement Park* Boomerang Bay Waterpark* The Beach Waterpark* Caesar Creek State Park* Lebanon Historic Area* Lebanon Raceway* Valley Vineyards Winery* Deerfield Town Center* TPC River's Bend* Golf Center at King's Island* Lindner Family Tennis Center - home of the ATVAs a guest at the Hilton Garden Inn Cincinnati Hotel in Mason, you will experience professional hotel services and modern amenities. Any visitor to Mason will relish our hotel's complimentary services such as:* Complimentary self parking* Complimentary 24-hour business center* Complimentary workout facility and Stay Fit Kits®* Complimentary high-speed Internet access throughout hotel* Complimentary secure in-room printing to the business centerMeanwhile Cincinnati / Mason business and leisure travelers alike will enjoy our other Mason hotel features including our:* Relaxing indoor pool and whirlpool* Pavilion Pantry® selling snacks 24 hours a day* Evening room-service* Weekday morning USA Today®* Pavilion Lounge* The Great American Grill®, serving delicious breakfast, lunch, and dinner.* Spacious meeting space with over 3,200 square feet to host your next reception or corporate event.Guests can also take advantage of the hotel's convenient access to many Cincinnati and Mason, Ohio corporate offices. Specifically, our location makes this Mason hotel the perfect accommodation for travelers like.* Procter & Gamble* Toyota* Cintas Corporation* Luxottica Retail company* Anthem* Siemens* Harris CorporationFinally, our brand new facilities in Mason, OH are the perfect answer to your special event or upcoming group travel! Besides our beautiful hotel accommodations, we offer over 3,200 square feet of flexible meeting space and banquet facilities, plus discounted rates for groups.So if you're traveling to Cincinnati for business or vacation, check out our brand new Hilton Garden Inn Cincinnati/Mason Hotel in Ohio. Other Cincinnati area hotels won't compare to the excellent service and amenities we provide, so book with us today!***** Everything. Right where you need it. ® *****

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 411 reviews
from Pittsburgh
Submitted on 14-05-2016
We were in town for a wedding and the whole family booked rooms at the hotel. We were able to coordinate meals together and we enjoyed our visit. Hotel staff was very accommodating and it made our stay so much more pleasant
from Lexington, KY
Submitted on 16-05-2016
We stayed at the Hilton Garden Inn on a weekend trip to see Disney on Ice and visit the zoo in Cincinnati. The hotel has a great location and beautiful front lobby. The pool is nice and the rooms look nice. But the smell! We were given room 433 and upon opening the door the smell of musty or mold or something was strong. We called the front desk and was offered a room on the second floor that smelled the same or worse if that is even possible inside. We then went back to the front desk whe... Read more
Submitted on 16-05-2016
The accommodations were new and clean. The staff was very friendly. There were complimentary beverages and snacks in the lobby and we enjoyed a wine at the bar as well. It is very conveniently located with a nice variety of restaurants nearby. This would be an excellent choice for the business traveler as well as families. We will stay here again.
from Breeding, Kentucky
Submitted on 21-05-2016
The walls are so thin I hear everytime a neighbor (to the eithier sides or front) close their door. There is a bunch of kids running around being loud and opening and shutting their door. So not much sleep at night. Then this morning comes and I learn there is no free breakfast here (except for hilton diamond members). Since the Homewood is right next door and does have free breakfast for guest and I have never had a baseball team and a band running all over the halls I will go there. Never aga... Read more
from hyderabad
Submitted on 22-05-2016
the best part was fast wifi without hassle of password etc. clean, neat place. Served breakfast with good but monotonous spread. Spacious rooms, good amenities in room, friendly staff Microwave was available in lobby only not in room
from Youngstown, Ohio
Submitted on 30-05-2016
Solid example of the Garden Inn Hilton brand. Close to everything new in Mason and 71. Not to mention there's a Graeters right next door. I've stayed here dozens of times and have nevet had a smell issue that another reviewer noted. Staff is always helpful and pleasant. Bar/restaurant has good options. Breakfast chef will make nearly anything you want.
from Charleston, WV
Submitted on 06-06-2016
We stayed at this Hilton Garden Inn during Memorial Weekend, May 27th - 30th. We checked in on Friday the 27th fairly easy at the front desk. Our King bed with sofa bed room was located on the 2nd floor midway down the hall from the elevators. However upon arriving in our room we discovered the bathroom door would not open all the way due to the carpet in the hallway. Due to this we had to leave the bathroom door closed the entire length of our stay. We also had issues with the King bed be... Read more
from Indianapolis, United States
Submitted on 12-06-2016
Walls are thin. You hear everything outside your room. I had a few things not working in my room. The two outlets in the lamp by my bed were both not working and the dial on the right side of the bed was broken.
from Las Vegas, Nevada
Submitted on 15-06-2016
Liz was nice time and very helpful. However,she was also very apologetic multiple times because there were many,many teenagers there for a sports tournament. Each day until midnight,they ran and yelled up and down the halls plus slammed doors. Then,at 7:30 A.M. I listened to the maids talking loudly as they cleaned the rooms near mine. About two hours. Tough to sleep there this visit.
from Toledo Ohio
Submitted on 15-06-2016
Easy to make reservations, friendly staff, nice accommodations. Celebrated a Birthday party at the Hotel and the food was great and no clean-up!! The staff was helpful with all our needs. Thank-You to all!!
from Cincinnati, Ohio
Submitted on 17-06-2016
We spent the evening in their king size room with whirlpool. We were completely satisfied with our room and their customer service! We definitely recommend this hotel for any couples looking for a evening or weekend getaway!
from cleveland
Submitted on 17-06-2016
The room was nice even thought it was rather small for two queen sized beds. I thought that the Hilton Garden Inn rooms would be a little larger. The room was clean and the service was very good. Checking and checking out were a breeze. The only other thing that I would mention is the food. In this day of complimentary breakfasts, this location has a breakfast area which is very nice, however, it does cost extra per person. I just thought Hilton would be a little better than that. Come on... Read more
from Dallas, United States
Submitted on 20-06-2016
The Hilton chain can take it's queue from the awesome staff and service at this hotel. They fulfill every request with a smile and their prompt service is amazing. The staff at the bar and restaurant make me feel at home and every time I come back they welcome me with open arms. Quick, efficient, warm, friendly..I could go on and on. Love the location as well, for me it is close to our corporate office and some fabulous restaurants. If the weather is bad I like being able to go down and have... Read more
from Cooper City, Florida
Submitted on 26-06-2016
The staff was very accommodating and helpful. We enjoyed our stay very much. Location was excellent as well, we were close to the interstate which made it easy to get around. Room service was very good too. We always had what we needed.
from Firenze, Italia
Submitted on 28-06-2016
I was attending a training in Mason and I booked this Hotel as I'm a Hilton "family" member. This is what you are expecting from an Hilton hotel: clean, good service, great receptions, large fitness room. This has also a swimming pool, but I didn't enjoy it. Breakfast is good as you can get more than continental one. Free wi-fi coverage and speed are pretty standard.
from Minneapolis, Minnesota
Submitted on 03-07-2016
Children running halls and noise made it difficult to sleep before midnight. Families seemed to enjoy it, it just was a great place to stay if you wanted to turn in early. Didn't seem as nice as some of the Hampton Inns I have stayed at numerous times.
from Milan, Italy
Submitted on 03-07-2016
The hotel is conveniently located in a quiet and nice location. The room are spacious and comfortable. Overall a very good place both for business and leisure travel. The hotel has all the facilities required to a satisfy different needings and preferences. A small but well equipped gymn, a restaurant etc.
from Bedford
Submitted on 03-07-2016
Our stay included a group of teens. The rooms were very nice and the hotel as a whole was upscale and well kept. I did feel as though my group was viewed as lower class by some, although they were all very well behaved and there were no incidents. Would have liked to feel like a welcomed guest instead of an annoyance! Nothing was said to us verbally, but facial expressions from the front desk said a lot!
from El Paso, Texas
Submitted on 07-07-2016
Stayed at this hotel for a wedding. Great staff and beautiful hotel. Rooms were really clean and bed was great to sleep in. Breakfast was awesome and loved that I could order omelettes. A lot of great restaurants in the area.
from Cincinnati, United States
Submitted on 07-07-2016
This hotel is great and the staff is wonderful. This was the second time we hosted our family reunion there and everything went smoothly. We used the ballroom and they catered the food. Everything was delicious. We plan on using this hotel in the future.
from Strongsville, Ohio
Submitted on 08-07-2016
Felt the cost was too high . Staff was friendly. Check in was smooth and very quick. We were there for a baseball tournament and were hardly there long enough to do anything in thee hotel. Pool area was small and hotel had several baseball teams staying there.
Submitted on 19-07-2016
This Hilton Garden Inn is one of the best. Great lobby, very easy to get around. Breakfast is very good. Rooms are very good and up to date. Nice clean rooms. I would recommend this hotel to all. Close to local resturants and there is an ice cream parlor within walking distance.
Submitted on 20-07-2016
I was pretty disappointed by the Hilton Garden Inn on Natorp Blvd in Mason, OH. Normally HGI's are good, and this was one of the most expensive hotels in the area, if not the most. I arrived late, and first thing I had to do was move some furniture in my room to plug in the alarm clock to get it to work. I got to breakfast the first morning, and there was cereal, but no bowls. "They were running low, so keeping the bowls out of sight". There was no silverware or napkins on any of the tabl... Read more
from Oak Hill, United States
Submitted on 20-07-2016
I expect nice if I have to pay close to $200 overall for one night. I was not disappointed. I loved the cleanliness of the room and the jacuzzi. It was close to King's Island and was close to several eateries. Would book there again.
from Sevier County, Tennessee
Submitted on 22-07-2016
From the front desk staff to the restaurant staff to the maintenance crew, everyone spoke to my fiancé and I in a welcoming manner and made our mini vacation so much better!! We always looked forward to coming back to the hotel each day after we went out. Kudos to Nicole (F&B dept) and Liz (Front Office) and everyone else at this property! Would highly recommend staying here and we will definitely be back! The food and the room cleanliness is off the charts! Thanks HGI for exceeding my expectat... Read more
from Solon, Ohio
Submitted on 27-07-2016
My husband and I take a trip to Cincinnati music festival every year and we have stayed at different hotels on the mason Ohio strip, overall this is by far the best hotel, the staff is very nice, rooms are clean, service is awesome. I am very picky and look at everything when I stay at a hotel, the front desk staff is phenomenal, smiling all the time, food is delicious especially the breakfast, wow, let me just say if I didn't have to go home we would have stayed another day. the lobby is bright... Read more
from Cleveland, Ohio
Submitted on 27-07-2016
Everyone very pleasant, friendly and helpful. The room was spotless and comfortable. Would definitely stay here again. There is a small pool and anot ample workout area. Restaurants galore withing a shortime car ride.
from Mississauga, Canada
Submitted on 30-07-2016
Staff was good and made you feel welcome, however the carpet and furniture is in desperate need of renewal - musty smell in room. The standard wifi was really bad maybe because the hotel was full. Coffee in the lobby excellent.
from Flanders, New Jersey, United States
Submitted on 01-08-2016
Spent two evenings with the kids in this hotel. Staff was very friendly and helpful. Food was excellent. My favorite was the made to order omelets. Wifi was spotty, which seems to be a constant thing throughout this chain. Had the same issue in Aberdeen, Akron and Boston. Otherwise a great stay!!
Submitted on 03-08-2016
Being a Hilton Honors member, I try to stay at a Hilton hotel whenever I can. The Hilton Garden Inn in Mason is in a good location, within walking distance to many restaurants. Unfortunately, this was not one of the better Hilton experiences. The room was clean and roomy. The bed itself was comfortable and although it was an adjustable mattress, I didn't notice any change in comfort when I moved the dial. The pillows were flat, awful and offered no support of any kind, even when using two s... Read more
from Toledo, Ohio
Submitted on 03-08-2016
Convenient to highway (10 minutes from Kings Island). Lots of restaurants and shopping nearby. Staff that we encountered was friendly and greeted us each time we arrived back or left the hotel. Maids were a little annoying the morning we left. Each time we opened our door, they asked if we were leaving. Room was nice and spacious. Beds were a little hard and pillows were soft. Thought about adjusting the bed, but the knob appeared to be broken. TV went out during a storm but only for about 15 mi... Read more
from Iowa
Submitted on 12-08-2016
Staff was very friendly. Check in app is great. Clean pool. Wish it had a hot tub. Nice work out area. Mason area has great restaurants and shopping. I would come back and recommend. Bartender makes awesome choco k ate martini.
from Kansas City, Missouri
Submitted on 12-08-2016
The room was large, clean, and very nice. The staff was amazing and helpful! Couldn't have asked for a better experience!! The location was great for my business trip and it was everything you'd come to expect from the Hilton, and more!
from Suwanee, Georgia
Submitted on 15-08-2016
This was our last hotel, returning to Atlanta after a two East Coast trip. I was quite impress with the Hilton Garden Inn that I decided to make our last hotel stop at a HGI. This hotel was right on target, very clean, quiet, great rooms, comfortable beds, staff was nice and the service was great. You can't beat eating the free breakfast with the cook to order omelette! You cant go wrong with the Hilton brand and its value!
from Michigan
Submitted on 26-08-2016
Room was clean and comfortable; location is great. Area around the hotel has everything you may need for shopping and dining. Conveniently close to highways. Staff are very helpful and accomodating. Noise level was very low.
from Avon, United States
Submitted on 01-09-2016
Same high quality for the price that you can expect from other Hilton Garden hotels. The breakfast is not included, but an additional cost, but the rooms are good quality, and clean. Our smoke free room had clearly had a heavy smoker in it previously, but the staff quickly and cheerfully adjusted our accommodations.
from Salt Lake City, UT
Submitted on 03-09-2016
Stayed two nights on business and was happy with the friendly service at the front desk. The bed was an unusually firm foam mattress but I awoke well rested. Rooms are clean and modern. Breakfast was adequate- either made to order or buffet. Other good dining options are about .25 mile walk away. I would stay here again.
from west virginia
Submitted on 03-09-2016
Nice location. Very clean. But..... 1. The pillows were so flat and floppy when I called down for more pillows I was told they were out of extra pillows. No extra pillows in the closet either.. 2. No blackout curtains and a bright light was shining in our window... 3. Disappointed in this hotel... 4. I am honestly not a complainer, I am easy to please and be satisfied... But these are legit complaints that should be addressed...
from Cincinnati Ohio
Submitted on 09-09-2016
Great service, clean rooms, very hospitable. I'll definitely be back. I left a very expensive item in my room and received a calm and offer to ship it. Thankfully we were still close and drive back to get it. Very impressed with staff honesty
from USA
Submitted on 09-09-2016
In general I find Hilton properties very nice and comfortable. They are clean, and consistent from city to city. However, the bed at this property was extremely hard. Some people may like that, but for me it makes for a painful morning wakeup. I'm not sure if this is specific to this property or all Hilton Garden Inns, but it is not like this at the Hampton, Hilton, Embassy Suites and so on.
from Mason, United States
Submitted on 10-09-2016
Bed was just too firm. Everything else was Excellent. The location to the wedding was great. Staff was Outstanding! Housekeeping was excellent! If you needed anything done, they responded immediately!
from Zionsville, Indiana
Submitted on 12-09-2016
Were welcomed by staff and hotel ws beautiful inside. Nice check in area which offered free beverages on your arrival. Seating area beautiful and our rooms were very clean and spacious. Would recommend this hotel for anyone staying in area.
from Cary, Illinois
Submitted on 12-09-2016
Great hotel steps away from Greaters Ice Cream shop. I love this hotel for the location bar great restaurants and shopping. Also, after dinner I can sneak over for ice cream at Greaters. A guilty pleasure and a short walk from your room. Don't miss breakfast as the charming wait staff is eager to serve a terrific breakfast.
from Hilliard, Ohio
Submitted on 13-09-2016
I had ants in my room when I woke up, I left a can of soda open and ants was all over the can and the desk in room 109. I do not recommend this room or the first floor. I notified the front desk. She didn't take down any of the info not appear concern.
from Louisville, Kentucky
Submitted on 15-09-2016
The beds are rock solid, no bounce or cushion. Poor advertisement of breakfast buffet costing $9.95 each per person, although the food was good. There were dents in the walls and furniture. Paid too much for our stay and feel any other hotel would have sufficed.
from New York City, New York
Submitted on 18-09-2016
The hotel is consistently amazing. The breakfast team in the dining room remember your name and provide exceptional service. I always stay here and nowhere else when in Mason. The rooms are clean and service is good. The gym is small though. Could be bigger:
from Paducah, Kentucky
Submitted on 26-09-2016
Loved everything about this place. The staff was friendly and helpfully. The room was clean and well equipped with everything we needed during our stay. The food was great and the bar tender was excellent.
from Austin, Texas
Submitted on 29-09-2016
Nice clean and conveniently located hotel with a great breakfast bar. Nice full bar that has reasonably late hours and very welcoming and helpful staff. I was here for a business trip and I absolutely enjoyed my stay.
from Flemingsburg, Kentucky
Submitted on 02-10-2016
The hotel staff was very helpful with all our inquiries. The rooms and hotel in general were very clean. The location of the hotel was perfect for our trip with plenty of restraints and shopping nearby. Overall a great place to stay.
Submitted on 03-10-2016
I just stayed one night with my son as we had an early soccer game nearby in the morning. Check in couldn't have been better. Front desk staff was always friendly. One small kudos... they even said I could leave the luggage cart in the hallway and they'd come pick it up. I assume other hotels do that, but no one has ever offered. They put us in a handicap room for some reason, but that meant it was SPACIOUS! The living area and bathroom were gigantic. Everything seemed really clean. The ... Read more
Submitted on 07-10-2016
This is a nice and clean hotel with friendly staff. It is located in proximity to good food and conveniently located for about a 10 minute drive to Kings island. Room was clean, beds were comfortable. Shower had little water pressure which made it a little hard to take a shower. If you like a free breakfast with your stay, you may want to choose a different place because the hotel has breakfast but it is not free. I would recommend and would stay there again.
from Bedford, New Hampshire
Submitted on 13-10-2016
I have enjoyed my 2 weeks at the HGI in Mason. I recommend it. The staff are accommodating in every way and go out of their way to greet you cheerfully. Rooms are large, clean and quiet. Having worked through a weekend, I can attest that the rooms are quiet despite wedding shenanigans. Breakfast very good Salmon dinners excellent and my colleagues greatly seem to enjoy the pleasant and friendly bar scene. Recommended
from indianapolis, United States
Submitted on 18-10-2016
Hotel was in a great location for Kings Island, as well as downtown Cincinnati. Rooms were clean and the breakfast was very good. The staff at hotel was very friendly and helpful. I would recommend this hotel to anyone staying in this area
from Columbus, Ohio, USA
Submitted on 19-10-2016
This hotel is in a great location. This hotel has very friendly and outgoing staff we were extremely pleased with the online check-in procedure from Hilton. We were recognized as Hilton honors members upon walking in. The bed was comfortable the pillows were not. Breakfast was nice but it should've been complementary
from Medina, Ohio
Submitted on 20-10-2016
Absolutely Loved it! Will certainly stay here again! Great staff, clean rooms, beautiful facility. And close to everything and anything you need. Food was great and the fruitful water when you enter is delicious.
from Memphis, United States
Submitted on 21-10-2016
The hotel is in a great location, and the staff is nice. It is very clean and looks great on the inside and out. The rooms are nice and clean and we had a nice stay the week we were there as the staff made you feel at home. The only complaints that we had were the beds were adjustable and they were not comfortable for my wife and I, and the swimming pool was indoor and was supposed to be heated, but it was cold.
Submitted on 24-10-2016
This is the third Hilton garden inn that we have visited this year. Very consistent with the other two as far as the layout. The employees that we encountered at this property were absolutely great. They could not have been more pleasant and welcoming to my family. Yes if you want breakfast it costs you 10 bucks, and we didn't eat here, but it looked delicious and if not for the ice cream shop and bakery a hundred yards from the door, we may have. Clean place, every eatery imaginable within a co... Read more
Submitted on 25-10-2016
The staff was great, helpful and friendly, food was good, room clean but the beds uncomfortable compared to other hotels I've stayed in and the pillows useless. My room also had a musty smell when you first walked in like there was a water issue and the carpets never replaced. The location was perfect for my long weekend and would consider staying again but not in the room I had this trip.
from Mason, OH, United States
Submitted on 26-10-2016
I choose Hilton hotels every chance I get because the quality and services are the best. As always, everyone was extremely friendly, the room and hotel were modern and clean, and the services are top notch.
from Orlando, Florida
Submitted on 28-10-2016
I have been staying here for over 3 years for business and pleasure. This is an outstanding property! The Rooms: Clean and Spacious. Bathroom Spotless and stocked with shampoo, lotion, etc... Great work desk. Nice TV with premium channels. The Lobby: decorated nicely with lots of places to sit and relax. Always cookie and beverages available for free. Great food and Drinks at the bar. Connie at the bar is the absolute BEST there is and will take amazing care of you!
from Medina, United States
Submitted on 03-11-2016
Nice place and nice people. Hotel was clean and comfortable with easy access to everything. Good location for shopping, dinner and access to highways. The Family enjoyed the stay and the accommodations.
from Merelbeke, Belgium
Submitted on 14-11-2016
To visit clients in the Mason area, the Hilton Garden Inn enables a very enjoyable business stay. Plenty of facilities in the hotel and several restaurants/shops in the area. Not really for personal leisure.
from Indianapolis, Indiana
Submitted on 15-11-2016
Stayed the weekend here for our anniversary. Staff was pleasant and rooms were clean. We got the junior suite & it was spacious. Close to restaurants and the Kenwood Mall is not far away. Would definitely stay here again.
from Marion, Arkansas
Submitted on 21-11-2016
Everyone is nice and so welcoming at this hotel! But after work each day, I feel like I'm visiting my friend when I see Connie. I hear many of the regulars say the same. Some even have to stay at other hotels but will come to this bar/restaurant to hang out and are disappointed if Connie is off. It just feels like home with herđ??? I wouldn't want to stay anywhere else!
Submitted on 30-11-2016
Our family stayed overnight while attending an event at the University of Cincinnati. This hotel was awesome! Clean, bright, cheery. The lobby was great for the family to mingle, and at the bar! The breakfast was delicious. Made to order omelettes were a big hit. I would highly recommend staying here if you are in the area. Plus you can walk to Grater's and get the most delicious ice cream ever!!
from Moundsville, WV, United States
Submitted on 05-12-2016
My 3 day stay was screwed up. I was checked out by hotel after only 2 days and off the internet. I got this fixed with no explanation. Then bill is screwed up at checkout. Unfriendly girl with over charge of $200. Showed her my reservation receipt but she still wanted to disagree. Finally without explanation gives me correct bill. I get home to find credit card overcharged $200. Had to call to fix this. Don't stay at this hotel. Unfriendly and do not know what they are doing. Stay at Blue Ash ho... Read more