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Hilton Columbus Polaris

Columbus, OH, US (CMH)

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Based on 767 reviews
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Room & Rates

1 KING BED

HSIA COMPLIMENTARY - SERENITY BED, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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1 KING BED EXECUTIVE FLOOR

EXEC LOUNGE ACCESS W/CONT BRKFST M-F ONLY, HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN
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1 KING EXEC ACCESS FEATURE

SHOWER WITH GRAB BARS-VIS/HEARING IMPARIED, EXEC LOUNGE ACCESS W/CONT BRKFST M-F ONLY
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1 KING EXECUTIVE PARLOR RM

EXEC LOUNGE ACCESS W/CONT BREAFAST M-F ONLY, PARLOR CORNER RM-HSIA COMPLIMENTARY
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1 KING 1BDRM EXEC FL SUITE

EXEC LOUNGE ACCESS W/CONT BREAFAST M-F ONLY, HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN
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1 KING BED WITH PARLOR

PARLOR-CORNER ROOM-HSIA COMPLIMENTARY, HSIA COMPLIMENTARY-SERENITY BED-MINI FRIG
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1 KING PARLOR EXEC ACC FEA

SHOWER WITH GRAB BARS-VIS/HEARING IMPARIED, EXEC LOUNGE ACCESS W/CONT BRKFST M-F ONLY
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1KNG 1BDRM STE ACC RI SHWR

EXEC LOUNGE ACCESS M-F ONLY-CONT BRKFST, COMPLIMENTARY HSIA
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1KNG MOB/HEARNG ACC RI-SHW

VISUAL FIREALARM/DOOR/PHONE ALERT, COMPLIMENTARY HSIA
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1 KING BED ACCESS FEATURES

SHOWER WITH GRAB BARS-VIS/HEARING IMPARIED, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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1 KING EXEC STE ACCES FEAT

SHOWER WITH GRAB BAR-VIS/HEARING IMPAIRED, EXEC LOUNGE ACCESS W/CONT BREAFAST M-F ONLY
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1 KING BED WITH SOFABED

HSIA COMPLIMENTARY - SERENITY BED, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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1 KING 1BDRM PRESIDENT STE

EXEC LOUNGE ACCESS W/CONT BREAFAST M-F ONLY, HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN
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2 QUEEN BEDS

HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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2 QUEEN BEDS EXEC FLOOR

EXEC LOUNGE ACCESS W/CONT BREAFAST M-F ONLY, HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN
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2 QN EXE LVL ACC BATHTUB

EXEC LOUNGE ACCESS W/CONT BRKFST M-F ONLY, HSIA COMPLIMENTARY-SERENITY BED-LUXURY LINEN
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2 QUEEN EXEC ACCES FEATURE

BATH WITH GRAB BARS-VIS/HEARING IMPARIED, EXEC LOUNGE ACCESS W/CONT BRKFST M-F ONLY
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2 QUEEN ACCESS BATHTUB

HSIA COMPLIMENTARY - SERENITY BED, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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2QN MOB/HEARING ACC RI-SHW

VISUAL FIREALARM/DOOR/PHONE ALERT, COMPLIMENTARY HSIA
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2 QUEEN BED ACCESS FEATURE

BATH WITH GRAB BARS-VIS/HEARING IMPARIED, MINI REFRIG-32 IN FLAT SCREEN TV-MP3 CLOCK
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Hilton Columbus Polaris
8700 Lyra Drive, Columbus, OH US 43240

Dine in this Columbus, OH hotel's signature restaurant, the Gemini Grille, or enjoy the cocktail you deserve in the chic lobby lounge, Bar @ 8700. Revitalize by visiting Le Papillon Day Spa or exercising with our state-of-the-art Precor« fitness equipment, each with its own 12" flat screen television. Take a dip in our heated indoor pool and melt your stress away in the steaming whirlpool. For guests who need an office-away-from-the-office, conveniently there are two complete business centers available seven days a week, 24 hours a day.Our hotel in Columbus has designed its guestrooms to offer you the perfect blend of tranquility and utility along with d?r consisting of rich dark woods, coffered ceilings, colossal sized windows and triple crown molding. The rooms feature a multi-media docking station, 32" LCD flat panel television, in-room safe, coffee maker, mini-refrigerator, hairdryer, make-up mirror, nightlight, iron and ironing board along with 20 feet of flexible working counter space. Additionally, the hotel in Columbus, OH offers Concierge Club Level accommodations with upgraded amenities and access to the Executive Lounge.With 15,000 square feet of accommodating meeting and banquet space plus the undivided attention of the detail-oriented staff, the Hilton Columbus/Polaris hotel is the best destination for any event ranging from a small executive meeting to an extravagant soiree.With the Polaris Fashion Place mall within 400 footsteps of our Columbus hotel and over 200 restaurants within a 5 mile radius, there is much to do in the backyard of the Hilton Columbus/Polaris hotel. The Polaris Mall has over 160 upscale stores and restaurants include Eddie Merlot's, Polaris Grille, Molly Woo's, Brio's, Marcella's, Bonefish Grille, BJ's, Mitchell's Steakhouse and the brand new Cheesecake Factory.For the leisure travelers, Magic Mountain Fun Center is directly across the street from the Hilton Columbus, Ohio hotel featuring miniature golf, go-cart racing, and video arcade. Within a short drive you can enjoy the Columbus Zoo & Aquarium by Jack Hanna, Perkins Observatory COSI, The State Capital Building, The Ohio State University, The Crew Soccer Stadium, Nationwide Arena, Schottenstein Value City Arena, The Clipper's Stadium, Columbus Museum of Art, German Village, Short North and the Arena District.Travel should be more than just A to B. Travel should take you places.?

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 767 reviews
from Lawrenceburg, In
Submitted on 18-05-2016
Very nice and clean hotel. Beds are very comfortable. Restaurant and indoor pool onsite. Free parking and wifi. The Polaris is a cice area, plenty of restaurants and shopping close by, some within walking distance.
from Levittown, Pennsylvania
Submitted on 18-05-2016
I went there for a wedding and reception. Food was great and service was awesome at the reception. We were there for the weekend as well. Great place to hang outrun the lobby and bar. The room was clean, didn't get the "germiphobia" concerns. Very clean and relaxing room. There is so much around the hotel within 1 mile, no loss for activities. I didn't want to leave !!!
from Mansfield, United States
Submitted on 21-05-2016
When we arrived to our well decorated room, in a wonderful and convenient location, we noticed blood in several places the bathroom. I was not offered another room, or accommodated for the dirty room.
from Brunswick, OH, United States
Submitted on 23-05-2016
Need to accommodate more handicapped people. Items such as a step stool to help getting into very high bed and raised toilet seat. Even if rooms with grab bars are not available, these items can be obtained for very little cost. Luggage carriers should be easily obtained. When I went to check out, there were no luggage carriers in the lobby and had to wait for a clerk to get one.
from Bloomfield Hills, MIchigan
Submitted on 24-05-2016
Stayed here for 2 nights last weekend to attend college graduation nearby. Good location in North Columbus adjacent to Polaris Mall. Excellent service at front desk and room service meals which were delivered very promptly. Upgraded to King Prlor room which was spacious with modern style furniture but not luxurious. Nicely appointmented huge bathroom. No problem finding a handicapped space. Overall very satisfied for the price. Was nicer than expected.
from Medina, Ohio
Submitted on 31-05-2016
Arranged a 2 day seminar here. Staff was awesome from planning stage through end of seminar. Food was plentiful and delicious. Staff quickly adjusted to our needs, especially when ballroom became too cold. Had a great experience and will be back for future seminars.
from medina, United States
Submitted on 31-05-2016
Staff for the business course was prompt and accommodating. Hotel was clean neat, and the business meeting room temperature was easily adjusted to the current needs. I would recommend this facility and staff for future business needs.
from St Louis, United States
Submitted on 02-06-2016
Hotel was very clean. The staff was courteous and friendly. Location was perfect, walking distance to Polaris Mall. I was there for an anniversary party in one of the ballrooms and the food was delicious. I you are coming to Columbus OH, I would recommend this Hotel.
from Washington, District of Columbia, United States
Submitted on 03-06-2016
When I first arrived I was hoping to get a bottle water, after my ride from the airport. I was told I could buy a bottle on the other room. Suggestion, comp a bottle water to guests just checking in. The lobby is very nice spacious and clean. My room was very "roomy" with a large window. The TV was not the greatest, freezing up from time to time. Was disappointed I could not watch the Stanley Cup Finals, did not carry the channel. The oddest thing that struck me funny was the very NARROW trash c... Read more
from Middletown, Delaware
Submitted on 05-06-2016
Outstanding property and service. Very clean. Many surrounding retail businesses and easy highway access. Definitely recommend this hotel for travel in the Columbus and surrounding area. I've stayed here many times and they never disappoint.
from Sylvania, Ohio
Submitted on 18-06-2016
Full service hotel fulfilling all business needs with close proximity to mall with shops, entertainment and restaurants. Excellent location for large groups, or individual stay. Just need to serve Starbucks and would be perfect!
from Huntington, West Virginia
Submitted on 18-06-2016
We booked this hotel because our FL friend's visit. We got the deal of money and points. If half of the parking lot was not blocked by some Ferrari cars, this stay will be flawless. Our room (#818) was modern, quiet, spacious and clean. The free continental breakfasts for three came with my gold membership were a good add-on to this stay. Will find a chance to try the other two Hilton hotels in Columbus to make a better comparison.
from mendon, United States
Submitted on 18-06-2016
My family and I have visited this hotel several times when traveling to Columbus, Ohio. Every time the staff has been excellent and the service has been wonderfully helpful. I would recommend the Hilton Polaris to anyone seeking an affordable and clean, well appointed hotel. A first rate hotel.
from Naples, Florida
Submitted on 19-06-2016
As always great stay! Staff is excellent from the front desk to the bartenders! Would definitely recommend to anyone staying in Polaris area. Shuttle is convenient. Great location and close to mall for walking around.
from Richmond, Virginia
Submitted on 21-06-2016
We were attending a convention that was headquartered at the Polaris Hilton. There are many options for convention space. The large ballroom was used by our group for a number of events and was easily divided up when necessary. Our room was clean, large and nicely decorated. Every time we ate at the hotel, the food was delicious. Very impressive displays for every meal. The hotel is generally well staffed to handle a large crowd. The exception to that would be the Gemini Grill. The server... Read more
from Vail
Submitted on 24-06-2016
Perfect location next to great shopping and many, many restaurants. The hotel had many fun features including a patio and firepit off the cool bar and lobby area, which also had a cool fireplace! Good fitness center with view of the pool.
from Shanghai, China
Submitted on 25-06-2016
Good location, near a number of restaurants. Rooms were nice and the fitness center offered a nice variety of options. However the free access to the internet was terrible - very frustrating over a 5 day span.
from OKLAHOMA CITY
Submitted on 28-06-2016
The hotel facility is very good, but the hotel staff is GREAT. We were there for a Ferrari Club event. The hotel, food service, meeting rooms and parking were excellent. The hotel's location close to a shopping mall, restaurants, the interstate made this a good location.
from Delaware
Submitted on 02-07-2016
I have stayed here three times in the past year for work. Staff is always friendly and efficient. The rooms are clean and comfortable, especially the beds. My Gold status gives me lounge access, which is nice. The location is convenient. It's always a reliably solid stay.
from Delaware
Submitted on 06-07-2016
My experience at this hotel was wonderful. The staff was very courteous and professional and the hotel is very well maintained. The room was very clean and quiet and the bed was so comfortable I had a flawless stay!
from Cleveland, Ohio, United States
Submitted on 06-07-2016
For business or pleasure you cannot beat this place. Rooms are comfortable and very clean. Coffee makers in the rooms are great and so is the coffee. The breakfast bar hols anything you might want or need. Pool and hot tub are great and especially great for children. there's a great workout room next to the pool with all the equipment you might need. Say hello to Beth in the bar as she is a wonderful and full of fun person.
from Buffalo, United States
Submitted on 12-07-2016
While traveling with friends enroute to Deal's Gap, NC, we decided to stop for the night in Columbus, Ohio. Being a HHonors member, we chose to stay at the Polaris location. It was a great choice. Service and accomodations were outstanding. We would definitely return.
from Niagara Falls, New York
Submitted on 13-07-2016
His was a really nice hotel with clean rooms and great staff. The beds were very comfortable and was in a great location for the even we were staying in town for. It is in a great area with lots of dinner options
from United States
Submitted on 13-07-2016
The hotel lobby when you first walk in looks very upscale and clean. The staff is very kind and professional. If there is anything you need, they will do their best to accommodate. The room was also very clean and had a fresh clean smell which is always nice, unlike some that have a damp odd stench, usually because of the heater/air conditioner. I highly recommend Hilton on Polaris. And there are plenty of really good restaurants within a 1/2 mile.
from Georgia
Submitted on 15-07-2016
We stayed here last minute on vacation when plans changed. This place was exceptionally clean and very nice rooms. I enjoyed the pool and spa. The rooms were quiet and clean. Thank you for a great stay!
from Atlanta
Submitted on 15-07-2016
This is my go too hotel in Columbus. When traveling for work, I want a place that I can expect to be comfortable, very clean, and large rooms. And this Hilton delivers every time. Excellent service from the front desk to the bar.
from Cleveland, Ohio
Submitted on 19-07-2016
We recently stayed for two nights in an "executive" level room. Because we arrived on Friday afternoon and chose to spend some time dining and shopping at Polaris, we did not take advantage of the executive level evening appetizer reception. We did, however, use our executive level breakfast "buffet" benefits at the Gemini Grille on Saturday and Sunday mornings. Breakfast was good but not unlike a complimentary continental breakfast you might find at a Hampton Inn or something comparable. Th... Read more
from Dublin, Ohio
Submitted on 23-07-2016
Ordinary and nice Hilton. Location at a huge enclosed mall with many strip centers and shopping places within 3 mile radius. Concentration of restaurants, business offices in addition to retail. Clean hotel and room, attentive staff, free parking are positives. Sub-par food. Very limited breakfasts for 2 mornings of conference. Stale mini-bagels, unappealing Danish, a few bananas and apples in a wire basket, granola bars was the extent of it. Lunches were dismal. Dinners were not very goo... Read more
from Cleveland, Ohio
Submitted on 24-07-2016
Had an amazing time at this hotel in a great location for all kinds of activities. Staff was wonderful and breakfast was fabulous. Staying on the executive floor was a great added bonus. Enjoyed all of the amenities including the pool and spa.
from
Submitted on 25-07-2016
Very nice hotel. The Polaris area has any kind of shop or restaurant that you would want. The lobby was very pretty. Our room on the 9th floor was spacious. All of the furnishings were in good condition. The mattress was comfortable with soft sheets. The pillows were not good. Too small and you needed to use three to get any cushion. The restaurant had a very good buffet. We ate there three days in a row. We will stay here on our next trip.
from Parkersburg
Submitted on 26-07-2016
This hotel is adjacent to the Polaris Fashion Place shopping center. Walking distance to many high end restaurants. Approximately 15 minute drive to Columbus Airport, Easton Mall, and Columbus Zoo. Approximately 20 minute drive to downtown area, Arena District, and German Village.
from Lantana, United States
Submitted on 25-07-2016
Solid Hotel. Loved the bed!!! I would recommend this place to people needing this location. It was nice, clean, calm. All the things that I look for in a hotel. The food we had was delicious. I only had banquet food but it was very good.
from
Submitted on 26-07-2016
Excellent hotel for the price. Very clean, with upscale feel of hotels double the price. Felt like I was staying in a resort. Very convenient to a multitude of restaurants, shopping and really everything you would want. Highly recommend this hotel. Excellent staff and very quiet in the rooms.
from Trenton, Ohio
Submitted on 27-07-2016
We spent a Saturday night here with our two sons, ages 6 and 10 months. The accommodations were great - room was clean, and we had adequate space to set up a pack 'n play for the baby and stow the stroller, without feeling like we had to climb all over everything to move throughout the room. We also appreciated the refrigerator in the room. We loved the pool! Spent about two hours down there. I don't know what it is about HIlton pools, but they seem more refreshing than other hotels. The hot t... Read more
from Champaign, United States
Submitted on 30-07-2016
Outdated Fixtures and room wasn't as clean as expected and bed was uncomfortable. There was dust on the ceilings and hair on the floor. The housekeeper , didn't take care of the problem, and they didn't move me to another room. Very disappointed.
from Irvine, California
Submitted on 31-07-2016
Accomodations are decent. Don't pay for premium wifi it doesn't work. And don't expect much from the staff, they were more focused on one another versus the guests. Bartender was extremely rude, not acknowledging guests event after making eye contact a few times. Overall stayed for proximity to business but service was definitely a 1-2 out of a 5 scale.
from Alexandria, Virginia
Submitted on 01-08-2016
I have stayed at this property since the hotel opened. We recently came to town to celebrate our wedding and the GM Nancy was wonderfully kind and provides us with some upgrades and perks. The hotel is always at a great price, is located right off of the highway, near shopping and restaurants and is generally a quiet hotel. We never are woken up with noise. I highly recommend this hotel if you are staying in Columbus.
from Columbus
Submitted on 02-08-2016
I was going to wait to after the honeymoon to contact you. But we had a bad experience at the hotel. The staff was not welcoming to me or my guest; the air conditioning went out in my room, I ask the staff to clean the room in preparation of my husband arriving the day we got married and that wasn't complete. I didn't feel like they appreciate my business and my additional guest. I have never experience such poor customer service and I have been staying with Hilton for some years. I hate to co... Read more
from Akron, Ohio
Submitted on 02-08-2016
Nice clean property and walking distance to the shopping and restaurants. We booked last minute and rates were good. If you are used to high quality Hilton properties this one wont disappoint on any level.
from Cleveland, United States
Submitted on 03-08-2016
My wife and I have been to the Polaris Hilton several times. Each time the front desk staff has been very friendly and helpful. The room and bathroom were spacious and clean. The breakfasts at the Gemini Grille were great as were the staff there, in particular, Christine. We highly recommend Polaris Hilton.
from Saraland
Submitted on 06-08-2016
I was a guest for four nights for business, and was more than pleased with the accommodations. The guest rooms are modernly decorated, and the bed was extremely comfortable. Parking was easy, and the property is surrounded by excellent places to shop. The conference rooms were also well-appointed. This is a five star property!
from Cleveland, Ohio
Submitted on 07-08-2016
We had a king size room on the 7th floor. There is a mall right across the street. Bed was comfortable and pillows were great. The front staff was nice, kudos to them it was three wedding parties. The bathroom was small but whatever I don't spend an enormous amount of time in there. There s a mini frig. We didn't eat on site. Room was clean. We will be coming back! Oyea hotel is right off the freeway and the air condition is little noisy but we got in at 3am and went straight to sleep too tired ... Read more
from Grand Rapids, Michigan
Submitted on 07-08-2016
I came for the OH&LA conference in November so while I didn't stay the night in the hotel, I did get to enjoy the public space of the hotel. I was blown away by how beautiful the lobby and meeting spaces were. I have never been in such a big hotel in my life. Gorgeously designed. The conference was very fun and informative. Thank you for hosting!
from
Submitted on 07-08-2016
My spouse and I stayed 3 nights at this Hilton. We had a king suite on the 9th floor. Our room was very well appointed. It was very clean and the room had a beautiful view. The bed was one of the most comfortable beds we have ever slept in ! The professional staff at the reception desk were very helpful with any questions we had regarding our stay. It was a very good experience staying at this lovely Hilton! I will definitely stay here again anytime we are visiting the Columbus area!
from Columbus, Ohio
Submitted on 08-08-2016
Staff are very professional, nice and lovely to work with. This was a special occasion for my niece. They went the extra mile in how they treated her. This hotel is close to: Polaris Mall if you want to do some shopping; Star Lanes bowling and arcade, as well as great places to eat.
from Houston, Texas
Submitted on 09-08-2016
This hotel is nice and will enjoy the warm fuzzies you get just from enjoying all the amenities this hotel has to offer. Will go above and beyond the call of duty to make the customers are happy. Will be staying here again.
from Cincinnati, Ohio
Submitted on 13-08-2016
On 08/13/2016 I noticed that my acct was charged for a reservation that wasnt canceled timely due to the passsing of my mom. I made this reservation in April planning to attend a concert in Aug. In the mean time my past and between funeral arrangements and returning to work full time I totally forgot the reservation. I called and spoke with Kim after being on hold for a while and was told that the charges couldnt be adjusted,when she came to the phone she must have been handeling a previous si... Read more
from Lexington, Kentucky
Submitted on 14-08-2016
Need to offer free breakfast. Other than that no complaints.. Great area close to mall and food. Staff was friendly room was Comfy and clean. Had nice pool and hot tub. Would stay again and would recommend.
from Ontario, Canada
Submitted on 15-08-2016
Stayed here for a few days for work meetings. We used the hotel venue for the meetings as well. The room was great - large, clean, quiet. It has a small fitness centre and pool (so bring your shorts/swimsuit). The meeting room was great. The food was nice (had breakfast, lunch, dinner for a few days). Everyone was quite friendly from the cleaners, the front desk, the servers during our meetings, to the bartenders at the hotel bar. I would definitely stay again and do recommend.
from Canton oh
Submitted on 16-08-2016
It was very relaxing .we enjoyed the bar having a drink or two and chatting with others. We also used the work out room & pool . The polis just the right size &temp was just right. We had great time hope to back soon.
from Allentown
Submitted on 16-08-2016
Hair on the beds in 2 rooms manager came and checked and sow the hair changed the sheets and was very helpful. The hotel is in a nice locations and very close to a shipping center and the highway. Thanks
from
Submitted on 16-08-2016
A bad stain on a white couch -- in a Hilton Hotel? -- Yep! Dim lighting around a bathroom mirror, suggesting one was in a cave -- in a Hilton Hotel? -- Yep! Hotel staff more interested in socializing with themselves than engaging the guest -- at a Hilton Hotel -- Yep! Billing errors made even after a clear explanation -- at a Hilton Hotel -- Yep! Guest made to feel foolish after asking staff to check on possible lower rate -- at a Hilton Hotel -- Yep! No parking reserved for guests on th... Read more
from
Submitted on 02-09-2016
This is a beautiful complex. This Hilton is within walking distance to an outside mall. When you walk through the front doors and lobby area there is a wonderful aroma. Check in went smoothly and clerk was super nice. In the lobby was refreshing lemon water and lime water. Our room consisted of a king size bed and couch. The bedding was nice and soft and bed was very comfortable. The room was larger than most places. The bathroom was a little small but had a nice walk in shower with tiled wall... Read more
from Long Island City, New York
Submitted on 03-09-2016
This is what a business traveler looks for in a hotel - good shuttle service, nice exec lounge, efficient check-in, friendly staff (but not over the top) and above standard rooms/amenities. Love this hotel!
from Ashtabula, Ohio
Submitted on 04-09-2016
Great place to stay near the Horseshoe if you are going to a Buckeyes game with the added bonus of being right next door to Cabelas and several restaurants. Great room and service. For a Buckeyes opener weekend and the quality of the hotel, the rate was very affordable. I will certainly book here again.
from Indianapolis, Indiana
Submitted on 05-09-2016
We are Hilton diamond members and stay in Hilton hotels all over the world. This has by far been the worst so far. On arrival as we exit the elevator on or floor an overwhelming smell of mildew fills the halls and continues to the room. The bed is very uncomfortable, like sleeping on a cardboard box. When awaken from a nap by children running around in the room above, we request the staff contact them they refused to do anything. The breakfast offerings were mediocre. When asked how are stay was... Read more
from Columbus, Ohio
Submitted on 08-09-2016
Had a fabulous time. Spent my days with visiting friends and family as a native Columbus person. But all evening spent in the bar area, Erica, Beth and Rein provided EXCELLENT customer service. Erica remembered me from my visit 2 weeks prior. She is wonderful as well as Beth and Rein. Love hanging out there!!!
from Nashville, Tennessee
Submitted on 11-09-2016
Hotel is Excellent in every way, including ammenities and location. It's located in an upscale Area across the street from the Polaris mall. Lots of restaurants nearby for all price ranges and tastes. We ate at " Ginger" something that served awesome sushi and Asian dishes. We ate another night at the Cheesecake Factory which Is seconds away (it's attached to the Polaris Mall). As for the hotel itself .... Service: friendly and helpful. Lobby: huge! Great for mingling. Seems like a great pl... Read more
from Columbus, United States
Submitted on 11-09-2016
My daughter scheduled a spa day for myself and her for her birthday and I could have went back home since I live in Columbus, however, I decided to stay at the hotel for the night and I am so glad I did. The room was spacious, very clean, and comfortable. The lobby was gorgeous!!! I was going to extend my stay, however, I had previous commitments that I needed to attend to.
from Columbus, Ohio
Submitted on 12-09-2016
My husband and I have stayed here on several occasions, and they never disappoint. We like the Executive King Suite as it has two bathrooms, a living room, and soaking tub with separate shower. It is well worth the money. Below are the pros and cons of our most recent visit: Pros: ~Clean Rooms (no b. bugs) ~Great customer service ~Outstanding food through room service - there is an Asian woman who always delivers to us when we are there. She remembers us every time, and she is so friendly. ... Read more
from
Submitted on 13-09-2016
This is a very nice hotel. Nice accommodations and staff. It's a shame that safety has not been considered. My vehicle was broken into in broad daylight, parked right in front of the hotel main entrance. There are no security cameras in the parking lot. It makes this hotel a prime target for criminals as there is nothing to deter them. This is concerning for me as a female traveling alone. I will not be staying at this hotel in the future if at all possible, either alone or with my family... Read more
from Dallas, Texas
Submitted on 12-09-2016
Your written correspondence to me has always addressed me as "Ms. McClain" ... I would hope that with the facial hair, slacks and tie, I would at least LOOK like a "Mr. McClain". I've always just assumed that my Hilton Honors Member profile and showing my Driver's License always presents myself to the Hilton corporation as male but for some reason, your customer service department still likes to label me as a mistress. Now although this hurts my feelings only slightly as I've always taken pr... Read more
from Phoenix, United States
Submitted on 13-09-2016
Place met and exceeded expectations. Good food, good bar, comfortable rooms and bed was so comfortable. Several wedding parties staying as well. Everyone was accommodated, bar/lounge was comfortable, airy , light, well stocked and fun.
from Columbus, Ohio
Submitted on 15-09-2016
Hotel is first class. The bed was very comfortable! Great amenities, sat outside one evening reading next to a comfortable fire on a nice patio. Planned to spend more time in the lobby sitting area- very inviting. Hotel staff was friendly. In a great location, in walking distance to Polaris mall and several businesses. We were in town for a conference and wished we could have spent more time here! Hope to return soon.
from Ohio
Submitted on 19-09-2016
I had a King Size bedroom. Mine included a sofa bed even though I had booked the 'regular' king size. The extra space with the sofa made very spacious. I can see how this would be a good configuration for a family (better than two queens). The room was elegantly appointed in a very simple way. The free wi-fi and free parking definitively adds to the value. This was my first experience with the 'digital key' and now I want every hotel to have this. Skip the front desk with the on-line chec... Read more
from Charleston, West Virginia
Submitted on 20-09-2016
Better than average , good location. Need to stay focused on honors experience and room assignments and hallway management . Good breakfast bar. Nice staff at front desk. Nice access to Polaris shopping
from Maesteg, United Kingdom
Submitted on 20-09-2016
This is a comfortable hotel and the staff couldn't be nicer and more helpful. It is situated in walking distance of Polaris shops. It has a restaurant but you are in walking distance of several restaurants including the Cheesecake Factory. There is a very good Barnes and Noble a hundred yards away and a selection of stores. The hotel has an impressive lobby with a bar. It has a small but useful supplies such as milk, water and snacks.
from Michigan
Submitted on 21-09-2016
This is an outstanding hotel. The staff was friendly and efficient. The rooms are fantastic, clean and very quiet. I had breakfast at the hotel and that was also great. This hotel is just about eight years old, but it looks brand new, thanks to the quality care that the staff offers and the high standards. It's also close to many restaurants and a mall, so it's convenient as well.
from
Submitted on 22-09-2016
Located on the Northside Of Columbus this Hilton is a great place to stay. It is close to everything and next door to shopping, restaurants and things to do. I highly recommend to anyone who is visiting Columbus to give this location a try.
from Ohio
Submitted on 23-09-2016
Very nice hotel. Easy access from I-71, many great restaurants nearby, as well as the Polaris Shopping Center. Our king size room was spacious and quiet. Bed was comfortable and the room was very clean. We did not use the restaurant, pool or fitness center, but those facilities looked very nice.
from Columbus, Ohio, United States
Submitted on 23-09-2016
I was here for a conference, hotel doesn't seem to have gotten a lot of attention by Hilton recently. Conference rooms were OK but screech of 20 years ago. Chairs not most of comfortable Decour outdated, But over all the good experience.
from Novi, Michigan
Submitted on 24-09-2016
Visited my son who was turning 20 and is a junior at OSU. 15-20 min drive from campus. HCP is a very nice property close to numerous shops. Rooms are large and very clean. Staff are friendly and helpful. Pool is available as well. Executive floor rooms include breakfast.
from Cleveland, Ohio
Submitted on 25-09-2016
The room was very spacious and the d├ęcor was contemporary and inviting. The location of the hotel is very convenient. Proximity to the freeway, the mall, restaurants, and driving distance to downtown are a plus, The staff was very courteous and helpful.
from Cleveland, Ohio
Submitted on 10-10-2016
We love this Hilton Property!! We try to stay here every year when we are in town for a Buckeye game. It is only 15-20 minutes to the stadium. Shops and restaurants are very close to this hotel! We are typically upgraded to a nice large room or suite and they are amazing! The staff is very friendly! Especially the bartenders who remember us every year when we come back to visit for a game. What a great hotel!!
from Mentor, Ohio
Submitted on 10-10-2016
The Hilton at Polaris is centrally located to all of the attractions in Columbus. The accommodations were beautiful and sparkling clean. The staff went above and beyond to ensure our visit was joyful.
from Pittsburgh, Pennsylvania
Submitted on 10-10-2016
What a great venue for a wedding. Large family wedding. We had cocktails on the patio and reception in the ballroom. It was super. Great staff. Very friendly and helpful. There were 3 weddings that weekend but we never felt rushed or bothered by noise. It was so nice to just walk upstairs to our room. Super comfy beds. Slept well and nice breakfast in the morning.
from
Submitted on 10-10-2016
Highly recommend this hotel when visiting the Columbus area. The staff the facility and the food was outstanding. The location is also a big plus. We recently got married and the staff had chocolate covered strawberries and champagne waiting for us in our room. Very nice staff and very clean hotel. I will always stay there when traveling to Columbus.
from Scottsdale
Submitted on 12-10-2016
Unfavorable staffing changes deliver a horrid stay st this property. List reservations cancelled by them in error. Rude staff. Untrained. Lack of cleanliness. This property used to be well managed. Now new staffing, rude behavior and over all poor service.
from Hillsboro, Ohio
Submitted on 15-10-2016
My mom and grandma stayed there for my grandmas birthday the hotel for the prices is extremely overpriced the staff is friendly and the spa is great however the maid did try to get into there room at 8:15 which was not good as they where still asleep and all the front desk did was tell what my did wrong as not putting the do not disturb sign on the door. The tv was not plugged in and my mom was very frustated at that. I did not like how the staff acted like my mom should know everything. Conside... Read more
from Columbus, Ohio
Submitted on 17-10-2016
The Hilton was absolutely the right choice!! Hands down the best place for all of the pre-wedding and after wedding needs!! The staff was great, the rooms were all very nice, the bar was amazing, and the food was delicious!
from Macedonia
Submitted on 17-10-2016
The hotel was very convenient to the conference in the same building. It was nice to be able to choose my own room with echeck in. Beautiful room, comfy bed. Only drawbacks were a little pricey and flat pillows.
from Ohio
Submitted on 23-10-2016
We stayed here in 2014 and it is still the best place to stay while in Columbus. The location could not be better. We walked to the Polaris Mall, DSW and a few restaurants. It is nice not to have to take the car out. After walking around Polaris Place, we stopped at the bar in the hotel. What great people they have working there. The women were very friendly, had a welcoming attitude and made the end of the night a pleasant experience.. The lobby has been updated since our last visit and... Read more
from Cleveland
Submitted on 31-10-2016
I always stay here when I am in Columbus. The location is great. Plenty of shopping and food choices within walking distance. It is a stones throw from Route 71. You can't go wrong staying here. Great staff as well.
from Kitchener, Canada
Submitted on 01-11-2016
Amother enjoyable visit to this excellent hotel. Last visit was in September. Definitely would return again given the quality of hotel, location including nearby restaurants and shopping and pleasant time.
from Wayne, NJ, United States
Submitted on 01-11-2016
This is an excellent hotel. Top quality beds, clean, well maintained pool/hot tub. Excellent Day Spa on premises(Papillion). Convenient to area dining, etc. We got spa package including breakfast (advertised as an 80 item brunch buffet, better than free breakfasts at medium grade hotels, but mostly breads, no fresh veggies, little fresh fruit - still we got free bottomless coffee or tea with the meal.
from Adena, Ohio
Submitted on 02-11-2016
My wife and I got about an hours worth of sleep due to all the noise we had to contend with in our room. There was all this banging and you could hear people like they were just outside your door. This ran through the night. It was our anniversary and it was pretty much a flop since we were so tired, we had to go home early. We called the desk and they said they were sending security up to check on the noise. Never heard anything from the desk after that, but the noise didn't die down. My wife ... Read more
from Niagara-on-the-Lake, Canada
Submitted on 05-11-2016
We had never been to Columbus, so the Polaris area was completely new to us. I chose this hotel as it is relatively near to the zoo, shops, restaurants, etc. We stayed in an executive room which was very clean, quite large, with a lovely view of the highway and beyond. At night, everything was lit up. We didn't hear any traffic noise, however. We walked to the mall as we didn't realize you had to cross a couple of roads to arrive. Nevertheless, I believe the hotel offers a free shuttle which wil... Read more
from findlay, United States
Submitted on 08-11-2016
Overall this was a great trip to Columbus and the stay at the Hilton was great. The young man at check in was and always is very helpful and makes everything comfortable and an easy process. I ordered room service twice and the people that brought the room service were very polite and professional. thank you again for a great experience.
from Detroit
Submitted on 09-11-2016
This place is huge...and more aligned with large business or travel team groups. You won't get a free breakfast here, but you will get a nice room -- once you find it! Can be noisy on any given night. When we were there, a loud crowd gathered near the bar...but we couldn't hear them on our fourth floor room. In the morning, a large group took over a big section of the lobby with their own brunch! Maybe they got some stuff from the restaurant. So, good rooms and a good option for the area. You ... Read more
from Edmond, Oklahoma
Submitted on 14-11-2016
I came here for the Ohio Council conference, October 20-21st. My room was clean. ..and amazing enough I had a good size room, comfortable bed. WiFi was alright. It's slow...but everything else wad great, except it took them a while to clean my room. If you are looking to ride on the hotel shuttle bus, from hotel to airport, its cheaper to get a Uber. I took the Uber from airport to hotel when i came in...it cost me $26, when I left the hotel, dedided to take shuttle bus, it cost me about $45... Read more
from Columbus, Ohio
Submitted on 17-11-2016
My new husband and I chose to stay in an executive suite for a couple nights after our wedding. My matron of honor and I also stayed the night before the wedding and got ready in the room on the wedding day. The room was huge, lighting was good, beds were comfy, tub and shower were AMAZING. Overall a great experience and lots of stuff to do nearby!
from Middleport, Ohio
Submitted on 20-11-2016
Nice place. Great staff. Liz our bartender was great! We stay here often for get always and business when we need to. We have taken our children and they were welcomed. Nice location for shopping and entertainment
from Naples, Florida
Submitted on 21-11-2016
This hotel is always clean and the staff is friendly and accommodating. Always stay here for reliable and comfortable stay. Excellent quality for the price. Keep up the great work! I'll be back soon..
from Ravenna, United States
Submitted on 21-11-2016
Over all it was fine. The Recorder's are returning next year The luncheon chili was very spicey. Try another type soup. The potato soup was very good the day before. I also liked the little hot dogs. The front desk was not very friendly.
from Dublin, Ireland
Submitted on 22-11-2016
By far the best hotel for the Polaris district. The rooms were large, clean and very comfortable. Why is there a minibar in the room if it is empty? Is this the future of Hilton hotels in the US? Also breakfast on the executive floor was somewhat disappointing.
from Newnan, Georgia
Submitted on 25-11-2016
I have favorably reviewed this hotel on this site in the past, but during the last two stays the service has been DRAMATICALLY reduced. We took the "do not disturb" sign off the door at noon and returned to a room that had not been attended to at 9:00pm. When we called and asked for service it took over an hour. This occurred in both October and November. He lobby bar smelled like someone had recently vomited and even though several guests commented about it, no one associated with the hot... Read more
from Cleveland, United States
Submitted on 26-11-2016
This hotel looks great on the surface, but almost every product used in the bed and the bathroom are deplorable. Do yourself a favor and stay elsewhere. The bed was lumpy and the sheets may have been made of sand paper. Also the surprise early morning wake from housekeeping was not well received by everyone on the floor. The only thing this hotel has going for it is the staff is quite helpful and very courteous (except for housekeeping).
from Ohio
Submitted on 29-11-2016
I Usually go to Columbus two times a year. And when I go this is the only hotel I stay at. The place is first class!! Very clean and comfortable. Very comfortable beds, large rooms, great food, and a nice place to have a drink. And wonderful people working there.
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