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Hawthorn Suites by Wyndham Columbus West

Columbus, OH, US (CMH)

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Based on 552 reviews
Room & Rates
Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds
432-sq-foot (40-sq-meter) room with courtyard views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 King Bed, Smoking

1 King Bed
Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
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Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

1 King Bed
384-sq-foot (36-sq-meter) room with garden views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds
432-sq-foot (40-sq-meter) room with courtyard views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details

Suite, 2 Queen Beds, Smoking

2 Queen Beds
Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Studio Suite, Non Smoking

Studio Suite, Non Smoking

1 King Bed and 1 Full Sofa Bed
432-sq-foot (40-sq-meter) room with courtyard views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking

2 King Beds
552-sq-foot (51-sq-meter) room with garden views

Layout - Bedroom, living room, and dining area
Entertainment - Free WiFi, LED TV with premium channels
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and coffee/tea maker
Sleep - Blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub
Practical - Sofa bed, free local calls, and safe; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Hide room details
Hawthorn Suites by Wyndham Columbus West
5505 Keim Circle, Columbus, OH US 43228

Rooms
Make yourself at home in one of the 80 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. LED televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and a television in a common area.

Dining
Mingle with other guests at a complimentary reception, held on select days. A complimentary hot/cold buffet breakfast is served daily.

Business, Other Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Columbus? This hotel has facilities measuring 625 square feet (58 square meters), including a meeting room. Free self parking is available onsite.

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Know Before You Go

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • Business Center
  • Complimentary Coffee
  • Dry Cleaning Service
  • Elevator / Lift
  • Fitness Facility
  • Free Breakfast
  • Free Local Calls
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kitchenette
  • Laundry Services/Laundry Facility
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 552 reviews
from Toledo, Ohio
Submitted on 11-05-2016
Pleasantly surprised. Staff isn't most personable and make sure you book correct amount of people or they will charge quite a bit more when you get there.
from Columbus, Ohio
Submitted on 16-05-2016
I really like how the hotel was remodelled. The updates in the room are refreshing and modern. The room feels like a comfortable apartment. The staff was nice as well!
from Frankfort, Kentucky
Submitted on 24-05-2016
Very nice rooms. Hot water was very spotty, available sometimes, not others. Fan in the bathroom was not functioning. Breakfast was OK, but it was impossible to keep it stocked, so there was clearly a need for additional equipment to heat up enough food. Many guests were taking huge portions, so that when five people were in line, the first two took most of the hot food.
from New York
Submitted on 25-05-2016
My husband and I had to book a 3 night stay here for a Friday - Sunday, literally the Thursday before, during the weekend of Rock on the Range. If anyone is familiar with this festival, getting a good hotel room last minute is nearly impossible. The gentleman working the front desk was able to get us into the last available room, and the staff was incredibly friendly. I had the unfortunate pleasure of dealing with staff at all three Hawthorn Suites in Columbus that Friday night, as Google mislab... Read more
from Scottdale, Pennsylvania
Submitted on 25-05-2016
Great service and awesome room. Great room with fridge and microwave and even at stove. Good breakfast
from
Submitted on 31-05-2016
Two of our travel soccer teams and their families booked this hotel for how close it was to the soccer tournament. We were literally 1.4 miles from the tournament. Let me start with the hotel. The hotel was very clean with spacious suites. We had a sectional sofa that pulled out into a full size bed. there was a full size refrigerator, double burner stove and everything you would need if you wanted to eat in the room. In a separate room was two queen beds. Everything was very nice and abo... Read more
from Cincinnati, Ohio
Submitted on 05-06-2016
Stayed here last year during renovations. Thought we would go back since renovations were finished. Renovations were bad! Shower head falling off, hallways and staircases were filthy, tables in spillover room for eating were terrible. Pool area was nice, food was ok.
from Niantic, Illinois
Submitted on 08-06-2016
Great place to stay. Family lives short distance away, so very convenient location for us. Nice room, full sized fridge, microwave. Will stay here again
from Dayton
Submitted on 13-06-2016
I just finished a busy and long work day, and was looking forward to a hot shower and quiet end of the business trip! This hotel was excellent, the management team lead by Sara, with her new desk associate "Toni" we're so nice in putting me in quiet room on the second floor was just perfect! The room was clean, shower was relaxing and I rested so nicely! Thank you "Sara and Toni" for a great experience!!
from Wheelersburg, Ohio
Submitted on 14-06-2016
Room was clean and spacious. Staff was friendly, knowledgeable and courteous. Beds and pillows were comfortable and the kitchen area was perfect for what we needed. Pretty nice... Only trouble we had (did not report until checkout, because it was manageable) was with the shower head not completely switching from "tub filling" to "shower" mode which made for a pretty weak shower. Also, the ironing board had no real cover and wasn't very nice for the price we paid. We were there for a sporting ev... Read more
from Wheelersburg, Ohio
Submitted on 14-06-2016
Nice place. Rooms are clean but have slight odor and missing items such as iron and remote, They replaced iron promptly. Hotel is loud in the evening but I expected this because of youth baseball team staying at this location. Friendly service. Overall I would stay again with my family.
from Mt pleasant oh
Submitted on 18-06-2016
Nice size rooms, comfortable beds and nice pool. Things had been updated but looked like they were still working on a few things. The air conditioner wasn't hooked into the wall system and the tv was high def but the cable wasn't.
from Bel Air, Maryland
Submitted on 26-06-2016
Best stay I've had in a long time. Hospitality was fantastic. Especially Sara Lowery, she was very professional. Sara went out of her way to see if I had a parking space for a large truck. I think everything about this hotel was spot-on. I think the word that I am looking for is exemplary. Other hotels should come here to see how this place is being ran.
from Hillsdale, Michigan
Submitted on 28-06-2016
We had some issues like one of the bed reading lights did not work and one of the TV remotes was missing. These were resolved. Breakfast was unsatisfactory. They only had one 4-slice toaster. One side didn't work at all, and the other worked very slowly, resulting in a large line. It was this way each morning. Couldn't they have run out and bought a new toaster? Also, both clothing dryers we out of order the entire time. The pool towels were small and so rough they almost abraded the ski... Read more
from Lawrenceburg
Submitted on 02-07-2016
Room was very spacious, and clean. Staff was so pleasant. Breakfast left a little to be desired but was ok. But would definitely stay there again.
from Copley, Ohio
Submitted on 07-07-2016
The rooms were nicely furnished and clean. The only downside was there was no hot water sometime.
from New Boston, Ohio
Submitted on 07-07-2016
Checked in but had to switch rooms because there was no bathroom door. Room switched to was not handicap accessible, which was what was needed but what they had. Went into the switched room and box was sitting on couch which took to front desk only to realize it was pots that we did need for the room. We asked housekeeping for extra towels and only two towels were left for the whole room and no extra toilet paper , so once again had to make trip to front desk. On ck out morning they were knockin... Read more
from Lillington, North Carolina
Submitted on 08-07-2016
I was shocked by the quality of the room for the price we paid. Large bedroom, large bath, large kitchen and separate living space. Nice pool and hot tub. Best continental breakfast of any we have ever had.
from Columbus, Ohio
Submitted on 09-07-2016
The unit had been recently upgraded and looked great. The only problem was that the bathtub had mold on the side wall near the front of the tub. The sofabed was showing a lot of wear.
from Pittsburgh, Pennsylvania
Submitted on 12-07-2016
Front desk staff was professional; hallways were dirty (room was clean), elevator light was out, had to wait 10-15 minutes for hot water, with very low pressure, climate controls wound not adjust in the room, and the maid service was lacking. Breakfast was not good, and only available unti 8:30am (sign says 9, but we got there by 8:35, and there was very little left and they would not re-stock as we asked and was told no!). I've stayed in worse, but very doubtful to return
from San Diego, California
Submitted on 12-07-2016
Our stay at the Hawthorn was very enjoyable. The room was nice and the bed comfortable. Breakfast was more than I expected.
from Mount Sterling, Illinois
Submitted on 18-07-2016
We were traveling from Virginia to Illinois when our car broke down. we landed at the Hawthorn suites and were very happy with the accommodations. our room was spacious and beautifully decorated. The service was exceptional. Not having a vehicle could have posed a problem, but the desk attendant gave us several brochures of restaurants in the area that delivered. the breakfast was so much more than we expected. Great food. Checkout was 11am, but we were informed we could stay longer if ne... Read more
from Milwaukee, Wisconsin
Submitted on 19-07-2016
The entire team was extremely nice and provided exceptional customer service. It was evident that they were swamped from a softball tournament but they always were nice and worked extremely hard to make sure we were taken care of.
from Champaign, Illinois
Submitted on 21-07-2016
Flood light from parking lot shined into the rooms and drapes did not close. Room smelled like cigarette. Front desk did not appear to care about this!!
from
Submitted on 21-07-2016
We enjoyed our stay here immensely. Friendly staff, remodeled room. Comfortable stay. We will be coming back here. Good Breakfast Selection. Close to good restaurants. Got a good room service pizza late.
from Liverpool, Pennsylvania, United States
Submitted on 26-07-2016
Hotel very nice and recently upgraded. Beds comfortable, rooms spacious, kitchenettes very nice with full size fridge and dishwasher. Cooktops are small but adequate for short stays.
from Cornelius, North Carolina
Submitted on 29-07-2016
The room wasn't ready on time. The front desk mistakenly put holds on two credit cards and was unresponsive when we pointed out that lights needed to be replaced in the room. The wi-fi, breakfast and water pressure were unsatisfactory. The room was way overpriced for the location.
from Temperance, Michigan
Submitted on 29-07-2016
We arrived late Tuesday evening for the Sectional swim meet at OSU and were sent, after checking in, to 2 already occupied rooms, one of which had children in it. Can you say embarrassing and somewhat frightening! After an early morning start the next day, we arrived back to our room around 3PM, only to be ousted each day of our 4 day stay, to have our room cleaned. I called corporate and made some inquiries and was given a reference number that did not garner me any help what so ever. The showe... Read more
from Bradford, Ohio
Submitted on 02-08-2016
We had a hole in out bathtub, around the vent in the bathroom. The doorknob to the bathroom kept coming off. The back plate of the shower knob was just hanging. I feel if we were spending $179.00 a night it should of been a little nicer. Plus there was only one tiny trash can.
from Leroy
Submitted on 02-08-2016
We were staying for a sport event. We all were supposed to be in a block of rooms. Apparently a block of rooms consists of the whole hotel, floors 1,2 &3. 1 bath towel in room for 4 people, rooms not clean, tv kept going off, very unfriendly at the front desk. One ice machine for entire hotel. Ants in another room, breakfast less than mediocre. Next year I will stay somewhere else. Room temp set at 60 and never went lower than 73, hot and sticky nights of sleep. Internet hardly worked, received ... Read more
from Germantown, Ohio
Submitted on 09-08-2016
Newly renovated hotel, indoor pool and spa, weight room and complimentary breakfast buffet that is as diverse and tasty as it gets. Wonderful customer service from owners Ajay and Shaina and an equally helpful staff make this a great place to stay.
from Riner, Virginia
Submitted on 10-08-2016
After a long drive and arriving in the last heat of the day our room was indeed a wonderful cool retreat. The pool was open and in use. The hotel was packed and I never saw the cart until morning breakfast, could use another cart.
from Columbus, Ohio
Submitted on 11-08-2016
Newly renovated and the hotel is stunning! Upon walking into the lobby I new I was going to have a great stay! Everything was so clean, tidy, and looked well put together! The room was spotless and very modern! Full kitchen in the room was a nice touch with brand new appliances and everything you could possibly need! I was unable to take advantage of the pool, but from what saw it looked very clean! Breakfast was great, never ran out of anything! Front desk was very helpful and courteous! Will d... Read more
from Grafton, Ohio
Submitted on 11-08-2016
Was very empressed with dinner and breakfast. Didn't expect the dinner. But you do need to separate all tables there was people standing, I guess afraid to sit by someone they didn't know. The room was wonderful for two kids. I hope they didn't wake anyone up. The pool was a great invite for a 90 degree day, kids had a blast. Need more tools at pool.
from
Submitted on 14-08-2016
Staff was friendly, accommodating, professional and hard working. Hotel is obviously operating on tight budget. Everything looked old and worn - only one luggage cart with one flat tire..... Owners need to spend some money and update worn lobby and dining room, pool, old stained carpet throughout, dingy elevator and stairways. Water pools up outside side entrance. Jacuzzi suite was a pretty normal size bath tub with some water jets. Pool was OK - Hot tub water barely warm. Good location f... Read more
from Lenoir
Submitted on 14-08-2016
Great stay rooms were clean bathrooms clean located close to highway restaurants and other activities
from Cleveland, Ohio
Submitted on 31-08-2016
Me and my wife came to this hotel expecting a nicely renovated hotel and friendly staff but, upon arrival we were disappointed. We went to check-in with our reservation and the.room we were offered online was not available and we had to wait 15 minutes to hear back from a manager to ok us for the room we reserved but we settled for another room because we were tired of waiting. The front desk attendant was not attentive and listened at you instead of to you. We finally make it to our room and th... Read more
from East Windsor, New Jersey
Submitted on 01-09-2016
Loved the customer service! My only complaint would be the ability to get the room to a comfortable temperature.
from Wichita, Kansas
Submitted on 01-09-2016
Pet policy was not clearly highlighted on the website as it has been at other properties I've stayed at. So, here's the deal: flat $75 fee covers the first 3 days. An additional $75 for a longer stay. I was only staying one night and didn't discover it would still cost me $75 (nearly double my room rate) until I was checking in and it was too late to change my reservation. There was no flexibility for the fact that I was staying only one night. The room was superficially pleasant. The sec... Read more
from Cleveland, Ohio
Submitted on 02-09-2016
First of all, I used my Wyndham Rewards to lower the cost of the room. When I got there, the front desk person had no idea what was going on so she called the manager whom didn't answer the phone. After waiting for about 15 minutes and no call back, we were put in a different room type that had a single person whirlpool tub. Nothing fancy. We booked for 2 days and decided to extend for one more day because my husband and I were too tired to drive home. I called down around evening time and ... Read more
from Cincinnati, Ohio
Submitted on 06-09-2016
The room was great had a good night sleep the staff is very helpful and kind the Internet was pretty good slow at times but got the job done very nice place to stay
from Greensboro, North Carolina
Submitted on 09-09-2016
I was really surprised as soon as i opened the door to my room. Very very modern i honestly disnt want to check out on my last day. It was very peaceful the staff was pleasant and the have hot breakfast and dinner. If i had to nit pick the vending machine prices are ridiculously high but they probably have no say over it if they do please fix that. Clean room, up to date fixtures and appliances just all around all star.
from
Submitted on 10-09-2016
Booked this hotel on Hotwire for a wedding. Figured it would just be okay. When we checked in, the room was very nice. High ceilings gave a similar feeling to a downtown loft. There is a kitchenette there but we just use the cups. Full size refrigerator and a sleeper sofa. Breakfast didn't look like much but it was surprisingly good. Hot food was eggs, biscuits, tater tots, and sausage gravy. Our room did not have an ironing board but eeehhh, Whatever....
from Ohio
Submitted on 13-09-2016
After booking this hotel with an online website I was worried about our stay becasue of all the negative reviews. We were very pleased with the hotel. The rooms were spacious, beds comfortable, the pool and breakfast were great. We were on the road side of the hotel but didn't hear any road noise. The room decor was very modern and contemporary. It looked like there was perhaps a renovation of rooms in progress because all was modern in our room except the sofa bed which was well worn and styled... Read more
from Greeley, Colorado
Submitted on 14-09-2016
Great place to stay! Room very nice and comfortable. The breakfast was very good also. And the people who work there friendly, helpful and very nice.
from Centreville, Virginia
Submitted on 16-09-2016
Room was bigger than I expected - it was more like a room with a kitchenette. Full size refrigerator, microwave oven, deep sink, countertop stove - even had a dishwasher. However, the furniture in what I would call the sitting room was pretty beat-up
from Grand Rapids, Michigan
Submitted on 19-09-2016
The room was clean and large. The bed was very comfortable and the kitchen was more than adequate. The internet connection was slow. The breakfast wasn't anything to get excited about. The guy at the front desk was a little pampas.
from Ashland, Kentucky
Submitted on 20-09-2016
I stayed one night with my wife and kids and it was horrible. 15,000 Windham point down the drain. It was so hot in the suite due to the ac unit being too small we couldn't sleep. Secondly the stairwell door was constantly slamming waking up my kids. The hotel workers was constantly putting a rock in the secured door to go out and smoke. The parking was a nightmare. At around 7pm every single spot was full and I was told to park in the street or in the empty storelot across the street. I can not... Read more
from Dayton, Ohio
Submitted on 20-09-2016
Very nice hotel, with lots of space in king room. Enjoyed the full size kitchen appliances. Located right off highway, alittle tricky getting into the access road from the main room. Very nice stay. Will stay again in the future.
from Kalamazoo
Submitted on 21-09-2016
I'd read reviews that said that some of the rooms were not in good condition, but when I checked in I learned that all rooms in the hotel had been renovated. My room was a two room suite that included a full kitchen, including a dishwasher and full sized fridge. The bed was very comfortable and I got a good night's sleep. Wish they had chosen a different color than dark gray for the walls - it felt like I was staying in a dark cave. Otherwise, the room was very good.
from Oberlin, Ohio
Submitted on 24-09-2016
Disappointed Wyndham member. Handicapped room really not for handicapped. We didn't need it but took the last room due to a sold out weekend and being a Wyndham member. The room was more like a dungeon, dark gray, concrete walls, mismatched decor. In a word...hideous. We didn't even want to stay inside. The hot tub was not regulated so the chlorine was burning our eyes. I chose this hotel because of the much needed relaxing time in a hot tub. Staff was not trained. More to add but you get the id... Read more
from Wilmington, Ohio
Submitted on 24-09-2016
I stayed in this hotel due to being close to where I needed to be. I picked it because it was a suite. I'm not sure if it had just been up graded but it insides left a lot to be desired. For starters the was only one elevator in the place. On vending and ice machine on the first floor. I went to leave in the morning and walked to elevator only to find it out of service. My room was in the second. The room was somewhat nice but I had no trash can in the room. The was a small one in the bathroom.... Read more
from Fairmount, Indiana
Submitted on 26-09-2016
Before reserving rooms here, I called this hotel to confirm they could actually get semi tractor trailers in and told them there would be 2 of us, do you have roomz?. I was told they did. THEY DO NOT HAVE ANY! There is room on street in front of the hotel for 1 due to a fire hydrant. The night clerk/manager was actually a little "short with us" about the problem when we came in and got him. There is room for cars, even big pick up (extended, crew or megacab) trucks might have some issues. ... Read more
from Claremont, California
Submitted on 26-09-2016
I received a wam welcome when I arrived and the staff was friendly and helpful throughout my staff. My mild complaint is the overpowering fumes/odor of the cleaning solution that's used to clean the reception area and the rooms. However, this odor seems to be present in all of the Wyndham/Worldmark properties I have stayed. Otherwise I had a pleasant stay and would recommend it. The property also is conveniently located within a short drive/walk to food and shopping.
from ohio
Submitted on 27-09-2016
When I checked in for my room it was fine, however, when I checked into the 2nd room I had booked, they did not have a 2 queen bed room as reserved. They had a 1 king bed room with 5 people in the room (this is why they needed 2 queen beds ‚?? they had 2 adults and 3 children). I did not know they only had a king bed until we were checked out and leaving. I asked them if they said anything to the front desk and she said they did tell them and was told ‚??we overbooked, that‚??s what you get for ... Read more
from Cleveland, Ohio
Submitted on 27-09-2016
Very disappointed about the way I was treated by the manager after they overcharged me for an extra night. In total I spent more than 2 hours on the phone (with Expedia and the manager of the hotel) to solve the issue. In the end the manager gave me a refund - never apologized but made feel they are generous. I understand mistakes happen but an apology would have been appropriate. Also the tile floor in my hotel room was dirty and clothes from a former guest were still in the room. I did not car... Read more
from Kissimmee, Florida
Submitted on 28-09-2016
Rooms were a nice size but would benefit from some maintenance and upkeep. No water in fitness room, breakfast area was basic with machine-based coffee. Overall, very budget-based property that we were forced to stay at for a softball event. Not seeking these properties out for future consideration.
from Columbia Station, Ohio
Submitted on 29-09-2016
When we checked in for our two night stay they said we would not change rooms. The next morning we were told we did have to change rooms to a smaller one bed room even though there were three adults. We had to wait over an hour for them to clean the room we were expected to move to. They told us they would bring the new key up to us in ten minutes which turned into one hour later. It delayed our plans on places we needed to go. Having one adult sleep on the fold out couch was not a very good opt... Read more
from Aurora, Colorado
Submitted on 29-09-2016
We checked into the hotel, got everything moved into the room and went out for dinner. When we got back there was a girl's soccer team that checked into hotel. The parents were just as bad as the girl's. Around 7:00 pm the girl's started running up and down the hallways yelling and screaming, while the parents stood outside there rooms with the doors propped opened drink alcohol and other beverages. I thought they would settle down around 9:00 pm, but they didn't. I'll called the front desk... Read more
from Tulsa, Oklahoma
Submitted on 08-10-2016
The Overall Hotel was great and accommodations were good. Day Time Staff and early Evening Staff were great. During our 3 Nights stay using my Reward Points however, Every single night there was a problem with a very Large group of guests having loud Parties between rooms in the Hall Ways and in the Parking Lot involving large amounts of Alcohol. Every night we complained to the Front Desk and little to nothing was done to prevent it or remove the guests. Upon check out, I was charged for the... Read more
from ann arbor, United States
Submitted on 10-10-2016
Overall, not a great experience, the outside parking was limited ( work dumpsters & trailered trucks taking up multiple parking spaces, the rooms were very nice, but not always cleaned ( one day, the room was cleaned, but forgot towels, the next day, the staff remembered the towel and forgot to empty trash ) fruit flies were in the hotel room the entire weekend. The phone in my room did not work, and the television remote did not work and had tape on the backside of it, possibly dead batteries.... Read more
from Parkersburg, West Virginia
Submitted on 10-10-2016
This hotel has the worst customer service that I have ever experienced. In the middle of August I reserved a room at the Hawthorn Suites by Wyndham in Columbus, OH so that while my boyfriend and I were traveling the 1st of October we would have a place to rest. After hours of driving we stopped at this hotel to check in for our reservation. There was a couple in front of us talking to representative about needing a reservation and were informed that the hotel was booked solid. We were somewhat r... Read more
from Somewhere USA
Submitted on 11-10-2016
Our suite was freshly renovated, obviously they are investing in this property. A very good price! The rooms did echo a bit, management might want to consider adding some noise dampening up high.
from Plymouth Michigan
Submitted on 14-10-2016
The rooms are nice, roomy and just like the pictures! The breakfast was just ok, the toaster didn't work the first day, but the second day, they had a different toaster! That would normally be a good thing, except that that toaster set off the fire alarm at 6:44 a.m....,an hour before we needed to get up! WAY NOT FUN!
from West Lafayette, Indiana
Submitted on 15-10-2016
Best place we've stayed in Wyndham! Spacious, well-decorated and clean. Separate bedroom, kitchen and living area. Great breakfast....waffle iron did 4 minis at once (and cinnamon batter). Can't wait to stay again! We enjoyed it so much we're on the lookout for Hawthorn in other cities as we travel.
from Marietta, Ohio
Submitted on 17-10-2016
Hotel was worn, but clean. Breakfast was about what you would expect- good selection of items, nothing really special. Fitness center consisted of two treadmills and an elliptical- once again, good but not great. Overall, a nice, inexpensive alternative to staying near Columbus.
from Troy, Ohio, United States
Submitted on 17-10-2016
The Hawthorn Suites was newly remodeled and very roomy. It had a kitchen and living room. The location was convenient and indoor pool was nice. We would stay again.
from Moline, Illinois
Submitted on 18-10-2016
Stayed for a week while I was training in Columbus. I would choose this hotel again. There was a little mix up in the room that I was supposed to be in, but that was straightened out quickly and easily. The breakfast was decent, the room was clean and the employees were great.
from Dayton, Ohio
Submitted on 18-10-2016
We had 4 of our grandkids. Two king roomsuite. They enjoyed the pool and breakfast. We really like these properties
from Waynesville, Missouri
Submitted on 18-10-2016
Never had stayed at a Hawthorn. Very impressive,newly remodeled. Cleanest pool and hot tub I've seen. Breakfast was super as well.
from
Submitted on 22-10-2016
A pleasant stay. It's close to some shopping and food. Room was clean and comfy. Staff was helpful and courteous. The bed was firm but comfy. Sitting area helped us stretch out. Clean fluffy towels and clean bathroom.
from Beaufort
Submitted on 24-10-2016
Amenities state this hotel is dog friendly. $75 pet fee is NOT dog friendly. They hide behind the term and then surprise you with a $75 fee. If you are a dog lover, or are traveling with your dog...BEWARE!
from Mattawan, Michigan
Submitted on 25-10-2016
Would stay here again for sure! Great staff, huge rooms with full kitchens and all at a fantastic price. Currently updating, and am hoping they update the breakfast common area furniture, along with the couches in the suites. Breakfast wasn't anything to brag about, but overall we had a very good experience
from n royalton
Submitted on 26-10-2016
nice accomadations. breakfast could have been better. food did not seem very fresh, mostly prepackaged offerings
from Spring
Submitted on 26-10-2016
We have stayed here several times over the last few years. Every time we are very happy with our experience at this hotel. This is the only hotel we stay in when visiting Ohio.
from Canonsburg, Pennsylvania
Submitted on 26-10-2016
The rooms were spacious, but could use newer furnishings and working appliances. The internet was awful! Wasn't able to connect and even tried using the second internet they gave.
from Springfield, Ohio
Submitted on 27-10-2016
My husband and I participated in the Ohio State 4 Miler and we wanted a good nights sleep. The hotel was quiet, our room was comfortable and clean. The hotel lobby was being renovated when we walked in, the check in process was smooth. When we departed our room to join friends for dinner the door would not lock (meaning we pushed the handle down and the door was not locking) The lobby area was cleaned up the next morning so the free breakfast could take place. I went downstairs to let them ... Read more
from West Seneca
Submitted on 29-10-2016
Not to far away from Ohio Expo Center. Hotel staff was professional. Room was clean. We checked in late but no problems. Tried to get a second night but they were full; however staff took my number in case of a cancellation.
from Killbuck, Ohio
Submitted on 30-10-2016
Room was clean. Was disappointed because we had ordered the romance package to go with it and because of late reservation did not get it. Told the clerk at check out and they fixed the rate if the room.
from Greater Cincinnati
Submitted on 06-11-2016
Hotel was a good location right off highway and next to a lot of stores. for the price of my room it was worth the stay.
from Union, Kentucky
Submitted on 07-11-2016
I reserved 2 rooms prior to arrival. On check-in at 5 pm (which check in is 3 pm)the front desk worker ask if we wanted to be on 2 diffeet floors because they were behind on cleaning. SO, we waited about 10 minutes for room. When we went into one of the roomsame there were price tags left behind from previous customers (so unsure if room was actually cleaned good). We were short bath towels but when asked front desk for extra, they stated they were out. The Internet (one computer) did not work a... Read more
from Lakewood, Ohio
Submitted on 07-11-2016
Not sure what hotel this was before the Hawthorn took over. I think it was an average, slightly above budget level hotel. It is obvious that the new ownership has put a lot of effort into upgrading the cosmetic part of the hotel to be much more current. All the finishes are what you see in all the more modern hotels. That bring said, they still have work underway. There is only 1 ice machine, and when I called down to find out of there was one on the 2nd floor, the front desk person seemed u... Read more
from Columbus, Ohio
Submitted on 09-11-2016
It was an ok room. What really got to me is the deposit they decided they needed at check in for "incidentals". They already had my card number I don't understand why they needed an additional $200! Shoot, I'm 46 years old n my husband is 59. I was like, are u serious???. Never been so disappointed at a hotel policies.
from
Submitted on 10-11-2016
This place photographs unusually well considering how unclean the room feels and looks in real life. The couch looks like it's from the 70's and the tv had a terrible picture quality. They put their nasty couch pillows on top of the clean pillows on the bed, which I cannot fathom why! The phone looks like you could catch a disease from using it. My advice... don't waste your money.
from Findlay, Ohio
Submitted on 12-11-2016
The aesthetics were pleasing. Clean, comfortable, and updated. But two things didn't worked. Saw they had a Blu-ray player. So, I went to rent a movie. Came back, and the player didn't worked. Called front desk to ask for replacement. They said they didn't plus the players were strapped down (no they weren't). So, I'm out money for the rental. Secondly and more importantly needed a shower this morning. No hot water. None in the bathroom sink and none in the shower!!!!
from Hilliard, Ohio
Submitted on 13-11-2016
Stayed here for a few days just to get away for a bit with my family. Would have been perfect but the bath tub in our room didn't hold water so I couldn't give my toddler a bath.. Had to use the shower which he HATES and was a disaster. Other than that the hotel was great.
from Wild Rose
Submitted on 13-11-2016
We stayed there 2 different times and plan to return. The rooms and common areas are clean. The pool area is inviting. The free breakfast is outstanding and the breakfast area is well maintained. The staff is very friendly and helpful.
from Philadelphia, Pennsylvania
Submitted on 13-11-2016
At first things looked great. But there was no hot water for 2 days! Housekeeping didn't clean the room after the first night. When we mentioned this to the front desk person (who was very nice) she said they only clean the rooms every other night. I never heard of this before. When we mentioned not having hot water, she told us we could put that in the review for Expedia, where we booked the room. Maybe only those who book rooms directly from the hotel get hot water??? We won't be staying the... Read more
from Dayton, Ohio
Submitted on 14-11-2016
The hotel seemed very nice on the outside, however there were some areas that needed some attention on the inside. There were areas of wallpaper falling down, grooves in the doors where either some one had tried to get in for people flipping the lock out so the door would not lock when they left. Also my room could have been swept better, there were several different pieces of trash on the tile floor areas, under the dishwasher door was very dirty, and the tub constantly dripped.
from Buffalo, New York
Submitted on 17-11-2016
This is my 2nd stay with this actual location. Clean, friendly and great location to shopping, restaurants and freeway entrances.
from Western Springs, Illinois
Submitted on 17-11-2016
I reserved a room for November 15, 2016 through the hotel's website. When I arrived, the front desk told me that they were fully booked. I showed the front desk my reservation and confirmation number. She did not bother to look it up or otherwise look into the issue. She simply said that they were booked, so there was nothing she could do. I will never stay in a Hawthorn Suites or other Wyndham property.
from Lincoln, Nebraska
Submitted on 19-11-2016
We were very impressed the minute we walked into our room!! We'd recommend this hotel the all. Food excellent!
from Las Vegas, Nevada
Submitted on 20-11-2016
Good, roomy, clean room with an excellent breakfast and other shared areas. Good Value. The water pressure was a bit weak, but may have only been a temporary issue.
from Toledo, Ohio
Submitted on 25-11-2016
I will not stay at this location again. First room we went to smelled rotten, something nasty in the dishwasher. None of fitness equipment worked
from Garfield Heights, Oh
Submitted on 27-11-2016
This hotel was great- the rooms were large and comfortable. There were three women and we had plenty of space! I would highly recommend.
from cruise to Greece
Submitted on 28-11-2016
We were looking forward to staying at the Hawthorne Suites. It was a very good location. We had to get up early so we thought we would set our alarm on our clock but there was no clock. We tried to call the front desk to ask for a clock but our phone did not work. We tried our other phone but there was no wire attached to it. The front desk gave us another phone but that didn't work either. The manager said he could have someone come and pound on our door in the morning to wake us up. We weren'... Read more
from Detroit, Michigan
Submitted on 29-11-2016
This property is newly renovated. The rooms are spacious and very clean. My room was equipped with a full remodeled kitchen and dishes. The water quality could have been better and the only reason I didn't give this property 5 stars was because the water wasn't as warm/hot as I liked it to have been.
from Chelsea, Michigan
Submitted on 29-11-2016
Staff was friendly and helpful. The property needs a wrecking ball. The first room we were given had telltale signs of bedbugs. The elevator made groans and sounds that made everyone nervous. The stairwells were dark and dirty with worn and stained carpet. The room wall paint was dark and the few lights made for a dark and dingy room. The wall heating and cooling unit in the bedroom was loud and annoying. The room layout is long and narrow so there was no air circulation from the bedroo... Read more
from Washington DC, District of Columbia
Submitted on 30-11-2016
My husband and I stayed at this hotel overnight to break up a long road trip. We were there for a total of 10 hours while we slept. The room was clean and quiet. I didn't hear a peep out of anyone around us. The room was also very spacious! We definitely enjoyed out stay and appreciated the breakfast too!
from Orlando, Florida
Submitted on 02-12-2016
Our stay at the Hawthorn Suites by Wyndham Columbus West was outstanding !! The suite was clean,well appointed, and quiet. Housekeeping service was excellent. All of the staff was friendly and helpful. The location is great being near many restaurants and shopping. We will definitely stay at this location during future visits.
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