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Hilton Garden Inn Cleveland Downtown

Cleveland, OH, US (CLE)

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Based on 1324 reviews
The Hilton Garden Inn Cleveland Downtown hotel is conveniently located in downtown Cleveland, Ohio in the historic Gateway District. Our Hilton Garden
Room & Rates

1 KING BED

COMP WiFi- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING 1 BDRM DELUXE SUITE

LIVING AREA-COMP Wifi-BED W/ADJUST FIRM DIAL, BOARDROOM TABLE FOR 12-REFRIG-MICROWAVE
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1 KING ACC RM W/BATHTUB

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING ACC RM ROLLIN SHWR

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1 KING HEARING ACCESSBLTUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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2 QUEEN BEDS

COMP WIFI- HDTV WITH HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2 QN CNR HEARING ACC

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- HDTV WITH HIDEF CHANNELS
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2 QUEEN MOBILITY ACCESSIBL

COMP WIFI- HDTV WITH HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2 QN ACC RM ROLLIN SHWR

COMP WIFI- HDTV WITH HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2 QUEEN BEDS 1 BDRM SUITE

LIVING AREA-COMP Wifi- HDTV w/HiDef channels, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2 QN HEARING ACCESSIBLETUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- HDTV WITH HIDEF CHANNELS
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2QN SUITE HEARING ACC TUB

VIS FIREALRM/DOOR/PHN ALRT, LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL
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Hilton Garden Inn Cleveland Downtown
1100 Carnegie Avenue, Cleveland, OH US 44115

00 per day)* Complimentary high-speed wired and wireless Internet* Complimentary downtown shuttle service Monday-Friday, 7am-7pm* Two COMPLIMENTARY 24-hour business centers* Harvey's "martini style" bar featuring large screen televisions* Great American Grill® open for breakfast and dinner* Evening Room Service* Indoor pool with whirlpool* Fitness centerEnjoy the 240 guest rooms (including eight two-room suites) at our hotel in Cleveland, each equipped with:* Spacious work desk with ergonomic Mirra® chair by Herman Miller* Two telephones (each with two lines, speaker, and D.I.D functionality)* Voicemail* Data port* COMPLIMENTARY high-speed wired and wireless Internet access* Microwave and Refrigerator* Coffee maker* Iron/ironing board* HairdryerConference Facilities at the Hilton Garden Inn hotel in Cleveland, OH Include:* Gateway Conference Center and the new Carnegie Ballroom, these attached 20,000 sq. ft. versatile conference facilities are both renovated spaces from 1922, blending the historic nature of the former structures with outstanding modern features. We provide complimentary high-speed wired and wireless Internet and exceptional services and amenities for outstanding meetings and social events. * The first floor of the conference center includes two elegant ballrooms and an exquisite banquet room featuring a 31 foot ceiling with an Armington crane suspended 20 feet in the air, accented with natural exposed brick and elegant finishes. Carnegie Ballroom accommodates 550 guests and offers impressive views of Progressive Field and downtown Cleveland, Ohio. Each of our event areas are ideal for meetings and social events enhanced by natural lighting.* The second floor of the conference center offers eight meeting rooms each equipped with flexible furniture (ergonomic chairs and hard surfaced tables), access to our concierge lounge with soft furniture, and complimentary business center. The Hilton Garden Inn hotel in Cleveland, Ohio is in the center of all the Downtown Cleveland, Ohio action! We are just a short walk to Progressive Field, Quicken Loans Arena, CSU Wolstein Center, and Playhouse Square and within a 10 block radius of the Rock and Roll Hall of Fame and Museum, Great Lakes Science Center, Browns Stadium, House of Blues, the Warehouse entertainment district, Tower City Mall and many fine Cleveland, Ohio restaurants. ***** Everything. Right where you need it.® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1324 reviews
from Canton, Ohio
Submitted on 18-05-2016
If you want to be in the center of all the action, near freeway access, and be cared for by a great staff, stay here!!! We had a great weekend and would definitely stay here again and again. Little Italy and West Side Market take only minutes when driving from the hotel, and sporting events are in walking distance!
from ashland, United States
Submitted on 18-05-2016
Convenient location to downtown activities if able to walk the distances. Staff was courteous and the room was fine. Overnight parking fee was excessive for hotel guests in this city. Great cookies and beverages available in the lobby. Easy check in and depart processes. Reminder of eservation in email and text.
from Costa Mesa, California
Submitted on 19-05-2016
Visited family due to family funeral planning. Location was convenient and comfortable. Staff was very helpful. The nearby restaurants, casino and shuttle allowed for complete flexibility during leisure moments.
from Lawrenceville, United States
Submitted on 23-05-2016
The staff and managers are very nice and friendly. Location to the stadium and arena is excellent. They provide a shuttle to downtown, only a few minutes away. They have a lot of room and space for those looking for small or large party meetings and events. Although they are nice and kept up, they are planning a renovation starting this fall that will keep them looking great. I enjoyed my brief stay.
from Parma, United States
Submitted on 24-05-2016
Profession staff with human compassion towards their guests while also being friendly helpful and fun! Rooms neat clean well stocked. Beds & pillows very comfortable. Convenient location to highway & downtown.
from Rochester, New York
Submitted on 02-06-2016
Centrally located hotel within easy driving/walking distance of places we wanted to go. Lots of local restaurants and close to Progressive Field. A parking lot is also attached. The rooms are comfortable and clean. There is a nice indoor pool, and cookies and beverages are available in the lobby late in the afternoon. The buffet breakfast was a little pricey, but offered everything you could possibly want.
from Alsip, Illinois
Submitted on 03-06-2016
Very clean, good food, convenient free shuttle to most downtown locations. Extremely friendly helpful staff. Located near the ballpark, arena & casino. All within walking distance. The shuttle also was really convenient to getting around and not worrying about finding parking.
from Madison, Wisconsin
Submitted on 05-06-2016
We stayed at this property for 1 night while on vacation. Attended an Indians game and the walk to the stadium is about 1/2 block. The hotel is very clean and the staff very friendly. Nice pool and hot tub on the 1st floor. Self parking is $18 and you can come and go (you use your room key to get in/out of the lot). The one thing that this property needs to improve are the beds. They are dated. Saggy and squeaky. Other than that, all is well!
from Lancaster, Pennsylvania
Submitted on 05-06-2016
Hotel is located perfectly for the sports fan. We were visiting Cleveland to complete #13 of the MLB stadiums. It's on our bucket list to attend a game in each of the active stadiums. Since we were in town, we also fulfilled another item on our bucket list, visiting the Rock & Roll Hall of Fame. The hotel was amazing. Accommodating staff, clean and well appointed rooms, a great bar with good pub grub, for after the game. all-in-all, a wonderful experience, and we will return.
from Columbus, Ohio
Submitted on 06-06-2016
Really great in-and-out hotel near Progressive Field. Easy to get parking. Staff was superb. We were greeted by both desk clerks who were jovial and kicked our weekend off great. All staff we met were courteous and helpful... you can tell its important to everyone who works there. We walked to the Cleveland Indians game and felt very safe. Hotel itself may be a little old, but the staff more than made up for it. We will be back!
from Norwalk, CT
Submitted on 20-06-2016
The rooms are large, very clean and quiet. The location is convenient if you are going to a ball game. Not a good choice to just spend the night on a road trip. You are paying for the downtown, close to Progressive Field location. The Residence Inn & Radison are nicer, but lack the convenient parking. Both of those have parking, but not as convenient. The Hilton does charge to park (+/- $20).
from Saginaw, Michigan
Submitted on 20-06-2016
Great location within waking distance to baseball and basketball venues. Also within walking distance to great restaurants. Straight route to cleveland clinic. Great cleveland clinic rate. Staff very knowledgeable about events and directions for downtown events
from New Jersey
Submitted on 21-06-2016
Staying for a couple of days to see a ballgame and a few sights.very convenient parking lot behind building,$18.00 though.Fast friendly check in.Good location to downtown,right across from ballpark.Big King room,nice solid bed,clean and spacious room.Quiet hallways and solid walls,no noise from neighbors.Would recommend.
from North Carolina
Submitted on 21-06-2016
I have stayed at a number of HGIs over the years and this one is pretty average. It seemed a little older in a number of ways, i.e. this was the smallest/worst hotel gym I have seen in quite some time. The location is terrific for baseball games -- directly across the street and basketball games -- just on other side of baseball stadium. Walking home late at night after basketball game the gas station next door seemed a little sketchy so would be careful walking around. I used points but tho... Read more
from Louisville, United States
Submitted on 21-06-2016
My "adjustable bed" was broken and felt like I was sleeping in a hammock all night long (or rather attempted to sleep). When reporting this first thing in the morning I was simply offered to move to another room. No discount or refund was offered. So I moved to another hotel and had a wonderful bed and caught up on my sleep that I missed at Hilton Garden Inn.
from Sandusky, Ohio
Submitted on 27-06-2016
Great location - close to downtown Cleveland, and the perfect place to stay while celebrating the Cavs NBA Championship game!!! A little expensive for the short amount of time spent in the room, but happy to have a place so close to The Q!
from Cleveland, Ohio
Submitted on 28-06-2016
I didn't think it was worth the price. They need to make an attempt to keep their customers quiet in the hallways late at night. It was difficult to sleep with all the hallway traffic. Parking is 18 dollars and that's to much. Everything else was okay.
from Medina, Ohio
Submitted on 28-06-2016
Situated right across the street from progressive field and just a short walk away from many great restaurants, bars and entertainment.. It was a clean, comfortable room with no issues and the hotel was easily accessible from the freeway.You can't go wrong
from cleveland, United States
Submitted on 28-06-2016
This hotel was a disappointment. Way overpriced for what they offer. Rooms seriously need remodeled. They are old and nothing worked as it should. I was disappointed for how expensive it was. However, the staff was friendly.
from mzwilliams312
Submitted on 29-06-2016
Directly across from Progressive field. $18 parking, $12 breakfast buffet (which would be free in comparable hotels) The hotel itself was average, got a good price through Orbitz wouldn't th amount the hotel charges.
from Carleton, Michigan
Submitted on 02-07-2016
Cleveland is a really well-kept secret in the MidWest. Very walkable and safe. We were there for the TriCity JazzFest in PlayHouse Square and ended up loving this town. As for the Garden Inn: Pros - Location makes for great walking to pretty much everywhere including PlayHouse Square and also the Flats for great food in a cool neighborhood. Price was very reasonable for a city hotel. Had a king room on the 7th floor. Pretty typical for a Garden Inn. Breakfast was sufficient, but skipped ... Read more
from
Submitted on 02-07-2016
Great place to stay during our visit to Rock N Roll Hall of fame. Staff was a pleasure to work with during our stay. Very helpful and courteous. Would definate recommend this hotel as a great place to stay. Restaurant in the hotel is a major plus ++. Breakfast staff was also good ..... Kudos to Winny our waitress...
from Union City, Georgia
Submitted on 04-07-2016
I love this place my favorite hotel chain! I love the service, the rooms, the amenities aND all of its locations I have never been let down. I wanna do the next commercial or be the spokes person. What do I have to do to be the face of the H.G.I.
from Spartanburg
Submitted on 07-07-2016
In town for 2 days, the stay was great, had a leaking toilet, maintance was in and out very quickly, and the staff wore nothing but BEAUTIFUL SMILES, acknowledge you every time they seen you, making sure you had everything you needed.
from Clarendon Hills, Illinois
Submitted on 07-07-2016
We drove into Cleveland to see a couple of baseball games at Progressive field. The hotel is about a block away and easy walking distance to the entry gates. The rooms were clean, spacious and well maintained. There was a mini-fridge and single shot coffee maker in the room. The bath and shower were not huge, but very nice. They have a breakfast buffet that was wonderful. The cooks make omelets and pancakes to order. There were lots of tasty choices.
from Mssissauga
Submitted on 07-07-2016
Booked for two nights to see an Indians game, the location was fantastic, right across the street from the stadium, a 5 minute walk and we were in our seats. The next day the hotel provided a shuttle for the short drive to the Rock N Roll Hall of fame, after a great day at the hall a call had the shuttle back in no time to pick us up. The driver asked if we were going for dinner, recommended a spot and dropped us at the door. The room was great,clean and comfortable and all the staff were ver... Read more
from Philadelphia, Pennsylvania
Submitted on 08-07-2016
I had to book five rooms here for business meetings for a program that was taking place in Cleveland. This hotel is in a great location and very business friendly as well as family friendly. Easy to get on highway or visit attractions in city, My only complaint -parking! Their lot is ALWAYS FULL and you often have to walk to get to entrance.
from
Submitted on 09-07-2016
Great hotel near major sporting venues and restaurants. The hotel is literally a block away from Progressive Field (Cleveland Indians baseball) and Quicken Arena (Cavs basketball). First class service and friendly staff. The hotel is quite pricey, but I believe you are paying for the convenience and location to so many venues, restaurants, and shopping. Will be back for next trip to Cleveland.
from Stamford, Connecticut
Submitted on 10-07-2016
The Hilton Garden Inn in Cleveland is one of the best place to stay in Cleveland. Very close to everything, but most of all the Hotel is Immaculate and the employees make the stay the most enjoyable. From check-in to check-out they go out of their way to help you and please you. The Hotel has a shuttle to take you around town and the lady driving it is so polite and has a knowledge of everything in Cleveland. She is prompt and picks you up almost immediately after you call for her. The Hote... Read more
from
Submitted on 10-07-2016
Our family stayed here recently for a convention and were very pleased. The location is ideal for just about anything you want to do in Cleveland. The hotel itself is lovely and the staff is the most friendly and helpful you'll find. We will definitely be back!
from Westlake, United States
Submitted on 12-07-2016
HGI Downtown Cleveland is convenient to most major event districts. The stadium, arena, casino, entertainment and theater district within walking distance. Parking at the hotel is reasonable plus shuttle and taxi service available. Highly recommend.
from Chicago, IL, United States
Submitted on 12-07-2016
We stayed at this hotel because it is across the street from the Cleveland Indians stadium. The hotel was very clean and inviting. The rooms were spacious and the beds very comfortable. There is an indoor pool and workout room that was very convenient as well. I would recommend this hotel to anyone looking for a place to stay near the stadium.
from Pittsburgh, Pennsylvania
Submitted on 13-07-2016
I brought my teenagers to a concert with a friend & her daughter. My friend & I had separate rooms but similar negative impression of the hotel. The rooms were $200/night each and dirty. The entire carpet in my room was so wet our socks made wet prints on the bathroom floor. Aside from being wet the carpet looked dingy; none of us felt comfortable walking in bare feet. We were grossed out & slept in our clothes rather than getting changed. The next morning I went to use a towel & it was stained... Read more
from Stephens City, Virginia
Submitted on 13-07-2016
Arrived on a rainy evening with a car full of luggage and a parking lot full of cars. The staff at the front desk were cordial and efficient. The rooms themselves were nice and clean, but nothing out of the ordinary. The location is very convenient for sporting events and several downtown museums. The breakfast was good, and one attendant especially was very attentive and friendly. However, parking was a disaster. Apparently, the hotel has some parking spots marked off for sporting events.... Read more
from
Submitted on 14-07-2016
The name makes you want to stay because we all know the "Hilton" brand means top notch, not exactly in this case.... Yes it is in a prime location, a short walk from the Indians Stadium and just a short drive to Jack Casino and may fine dining establishments but honestly that is about the only saving grace for this hotel. I stayed there with my husband and son, first they lost my reservation (it was 10:30 p.m. after a baseball game) I was told I could wait and if someone doesn't show up I could... Read more
from cleveland
Submitted on 14-07-2016
We went to a Tiger game and to the Rock and Roll Hall of Fame. The shuttle was awesome, it took us everywhere we wanted to go and it was a short walk to the baseball field. The staff was courteous and friendly. Would definitely go back.
from
Submitted on 15-07-2016
the Hilton Garden Inn In Cleveland is a great hotel. Staff was wonderful and the hotel is very nice and Quite. We will stay their again when traveling to Cleveland. The hotel is close to Progressive Field. You can't beat it!!!
from Dalton, Massachusetts
Submitted on 25-07-2016
Great stay at a fine hotel. Staff was very helpful, (first time in Cleve. and right after the Republican convention) , so craziness was assured! Rooms clean, bed and room comfortable. Would definitely stay again..... However, a couple of pet peeves....no free/ reduced cost breakfast, and no free parking. I realize it's a downtown hotel, but there's plenty of space behind the structure to allow it. Also, I've never been in a hotel with no fan in the bathroom!!! What's up with that???
from Livonia, Michigan
Submitted on 25-07-2016
1. Water stained ceiling. 2. Loud air conditioning. 3. Fair to poor service. 4. Decent pool 5. Did not eat at the restaurant but was told by another patron that it was terrible. 6. Dated furniture/ room design.
from
Submitted on 26-07-2016
Lovely lovely staff. Very clean, welcoming room, beautiful lively dining hall at entrance. Negative on the expensive parking at 18.00 per night. A plus for being right next to stadium as well, very exciting feel.
from Chicago, Illinois
Submitted on 26-07-2016
Perfect location! Quick walk across the street to Progressive Park. Very friendly staff, very clean, and nice restaurant. There is a small mini mart in the lobby that is open 24 hours for snacks and microwaveable meals to bring to your room. We will definitely stay here again.
from London, United Kingdom
Submitted on 27-07-2016
Had a completely average experience here. Check in was fine and I got into my room earlier than I expected. I had a corner room on the Hilton Honors floor which was compact and had amazingly noisy air-conditioning, but it was clean and fine for me. Restaurant had amazingly lovely staff, but the food was really slow coming, but good when it arrived. It is really close to the Rock and Roll Hall of Fame, but if the purpose of your stay is to go somewhere other than that, I'd probably stay closer to... Read more
from McLean, United States
Submitted on 29-07-2016
Rooms were clean and comfortable. Great location to Professive field and Q. The sink was dripping the entire time and was never fixed...looks like it's been dripping for some time as there is rust in the drain. The irons are all old and need to be replaced. Nice to have a refrigerator and Keurig machine in room. Indoor jacuzzi and 24 hour gym is a plus. Very nice front desk staff.
from
Submitted on 29-07-2016
I stayed here during the RNC, which was held a few blocks away. The hotel is very close to downtown and Quicken Loans Arena, and literally across the street from Progressive Field. The hotel was full for the convention with lots of people coming and going, but the staff didn't sweat it. Literally every single staff member I encountered was friendly and helpful. I stayed there six nights so that kind of consistency is impressive.
from
Submitted on 30-07-2016
Brand new, need I say more? First impression; was the views of lake Erie.The very well appointed room and the up to date design bathroom. The superb food and stellar service by the most accomodating team. Close to the Browns Stadiaum, Rock & Roll Hall of Fame, The Progressive Field, Quicken Arena and the newly 52 million renovated Cleveland Public Square.
from Pittsboro, North Carolina
Submitted on 30-07-2016
The hotel was great. The staff was very friendly and the room and all of the hotel was very clean and nice. It's the perfect location for an Indians game, with Progressive Field across the street. I would definitely recommend this hotel and would definitely stay here again.
from Whitesboro, New York
Submitted on 30-07-2016
Excellent front desk staff. Cordial, with many helpful hints about the area. Very close proximity to Progressive Field. Rooms were clean, pool was fun. Outdoor patio space was a nice place to sit. Coffee and tea was hot and fresh.
from Glen Easton
Submitted on 02-08-2016
Stay did not start out well. Reservations were made and confirmed prior to arrival. Arrived at hotel and did not have the type of room requested. Only had 2 rooms available. Gave us our keys (2 rooms), my husband took his father up to his room-difficulty walking (in Cleveland for surgery) and room was torn apart. Mattresses were up against wall and not cleaned. Came back down and gave him another room. Our room was ready. Parking was terrible. Baseball game going on and they rented parki... Read more
from Erie
Submitted on 02-08-2016
My family and I have been staying here every year for almost 10 years. We have never had a problem except once with someone being loud in the next room. Not the hotels fault! That's it! Very friendly staff always helpful.
from Long Beach, New York
Submitted on 04-08-2016
Stayed here to go to an Indians game. Not one person from staff or any security were around at all to help or assist. It was really very shocking to not at least see one staff person and To be asked by numerous individuals for money and handouts on your way back to the hotel
from Jackson, United States
Submitted on 04-08-2016
We loved it. We were in town for an Indians game and you couldn't get any closer. Very nice hotel with very friendly staff. Amenities were as advertised. Pool, restaurant, lounge, gym and friendly staff.
from Tuxedo Park, New York
Submitted on 06-08-2016
The hotel is clean and in a good location for baseball. The bottom line is the hotel is worn out, mold in the bathroom, wallpaper pealing, carpet and furniture stained, doors not closing and chipped. On trip advisor this is the 10th best hotel in Cleveland, it probably once was but not anymore. Needs a remodel.
from Erie, Pennsylvania
Submitted on 09-08-2016
We have traveled once a year to Cleveland for 15 years, we look forward to it every year. You are treated like royalty by the staff, everyone was so helpful. We go for a yearly Witness Convention, but have also stayed to enjoy the Cleveland area. Every year we look forward to seeing Maragret, Martha, Naadia and all the other staff, literally everyone, they always make you smile and feel welcomed. The rooms are clean, there is plenty of parking, they have never had a problem getting you extra... Read more
from Mantorville, Minnesota
Submitted on 09-08-2016
We stayed at this hotel on a recent visit to Cleveland for an Indians game. It is about a block and a half away from Progressive Field. This property is older, but has been upgraded recently. Our room was clean and comfortable. The front desk staff and hospitality staff were very friendly and helpful. If you have a vehicle there are very few parking options other than parking in the hotel lot. There is a considerable extra charge for parking in the hotel lot. You will want to add that c... Read more
from Bellaire
Submitted on 10-08-2016
We stayed here when attending a convention at Wolstein Center. It was a short and pleasant walk each day. The hotel itself isn't new (i guess it's due for a complete remodel in the next year) but it was very nice. Everything was clean. Housekeeping did a great job. The staff was great. From the front desk to the restaurant servers and even the shuttle driver. All were polite and had smiles for all. The restaurant had a very good breakfast and their dinner menu was good too. We don't usually ea... Read more
from Clinton, Ohio
Submitted on 12-08-2016
This was a nice place to stay. Staff were great - professional, courteous, and helpful. Room was clean, and the food was good! I was worried about parking, but it was easy and included on room bill. Would definitely stay here again
from
Submitted on 06-09-2016
You won't confuse this for a 5 star hotel but overall it was perfectly fine. The rooms were adequate and the beds were comfortable. Hotel is a little older but everything was clean and modern enough. Small pool and hot tub were fine. Exercise room was kind of a joke but that's nitpicking. Nice enough lounge and restaurant. Breakfast is extra. I really, really liked the location. Across from Cleveland Indians stadium. We decided not to go the game but still had fun to walking around during the g... Read more
from
Submitted on 06-09-2016
I was very pleased with this hotel. The location was great. I loved the staff who were pleasant, friendly, personable and knowledgeable of the area. I would definitely stay at this location again. I wished that breakfast was included yet the purchased dinner was tasty.
from Baltimore, Maryland
Submitted on 07-09-2016
We stayed here last weekend while cutting thru town. Our overall impression was that it was clean with friendly staff but definitely isn't as nice as other Garden Inns that we have stayed at. Location: Not too hard to find, would be good for an Indians Games. Amenities: Exactly what you'd expect from a Garden Inn. Room has small fridge, Keurig, and Microwave. Room: This is an older building and it showed in our room. Popcorn ceilings, textured walls, carpet was clean but worn, older wall... Read more
from Huntsville, Alabama
Submitted on 07-09-2016
I won't say the entire stay was bad, but not what you expect at any Hilton. Our TV went out....called the front desk...and maintenance was there immediately. He unplugged it and said that's what we should do. We did that 3 more times in an hour. The mattress needed to be flipped or replaced. There was a huge sag in the middle, so we rolled toward it all night. And the pillows smelled like dirty feet. I mentioned this when we checked out the next morning and we got a free breakfast and the... Read more
from Cincinnat, United States
Submitted on 07-09-2016
Hotel is outdated, and room smelled like smoke. There is a parking fee that was not told to us until check out. The front desk staff was clueless other than the supervisor on staff. If we go back to Cleveland we will be staying and spending a little more to stay somewhere else.
from Erie
Submitted on 09-09-2016
While there are certainly more upscale places to to stay in downtown Cleveland, the Hilton Garden In represents a solid value for the price. yet that would not have been enough to make me write this review. After a long drive it was extremely refreshing to be greeted by two such smiling faces as the ladies on the front desk. They provided some of the best customer service my wife and I had ever experienced. In addition, the wait staff for breakfast the next morning was again, superior in their ... Read more
from Chicago, Illinois
Submitted on 09-09-2016
Staff was friendly rooms need updating Seemed outdated Breakfast was excellent rooms need to be spruced up and get rid of them rugs bathroom needs updating to would like to see a more modern bathtub and shower
from
Submitted on 10-09-2016
Needs major updates very badly, from top to bottom. The only positive was the staff. They were friendly and glad to help. It's a shame they work in such a dump. I would change hotels if my stay was more than one evening.
from YORKVILLE
Submitted on 10-09-2016
If you are going to sightsee in Cleveland this is a great location at a fair price. You can walk to most of the best venues, including all sports venues, Rock & Roll Hall of Fame. museums, and lake front.
from Toronto, Canada
Submitted on 15-09-2016
We were pampered as soon as we arrived!... fresh cookies and hot tea! Great location, too... just a few minutes walk to all the downtown-core sites! Great buffet breakfast (delicious omelettes!); nice adjunct bar; very quiet! Highly recommended!
from Pearland, Texas
Submitted on 17-09-2016
Stayed here one night on our way through town to catch an Indians game. The staff at the hotel were very friendly, and they offer a free shuttle service to the attractions in and around Cleveland. The rooms themselves were clean and comfortable with a good king size bed, good shower, refrigerator and microwave. The location of the hotel is a big plus, with it being across the street from Progressive Field, and a mile away from The Rock N Roll Hall Of Fame and Cleveland Science Center, just a s... Read more
from Grand Rapids
Submitted on 21-09-2016
Location of this hotel is perfect! Not much to look at from the outside but very nice inside and the staff is gracious and helpful. Walking distance into the center of town for restaurants sports arenas and casinos. The shuttle to downtown is a nice touch but does not run very late. Parking is safe but a little pricey at $18.00 a day. We love Cleveland and not stay at any other hotel
from Tipp City, Ohio
Submitted on 23-09-2016
Went to Cleveland for training session for work. We picked this hotel because it was by Progressive Field. We were meeting at Progressive Field for our training and then to the Indians baseball game. Great for the ballpark!! You can walk to the game and see the field from the hotel. The hotel needs some updating. Bed was uncomfortable and you could hear the noise from the road. Staff seemed ok. The air conditioner was loud also.
from brownsburg,in
Submitted on 24-09-2016
Stayed one night for ballgame. Clean,quiet,slept good. Staff friendly. Quick stay but was worth it. Parking was secure and simple. Has restaurant and bar also. Did not go to either. This hotel is adequate.
from Columbus, Ohio
Submitted on 25-09-2016
We drove up to Cleveland for an Indians game. The Hilton Garden was a great choice for us. It's a newer hotel. Our room was clean and spacious. They had flavored water, coffee and tea always available in the lobby, which was nice. Staff members were friendly. We got some appetizers at the bar (Harry's?) before the game. Food and service there were good. We left the game a little early, and were able to see the fireworks from our room (806). That was fun! We did not eat breakfast at the hotel;... Read more
from
Submitted on 26-09-2016
We stopped in Cleveland on our way home from visiting friends in Pennsylvania and wanted to see the Cleveland Indians play baseball. This hotel is directly across the street from the ball park. Check in was easy and we were in our room and on on our way to the game in mi Utes. I did notice when we returned that there was mold in the shower area which I addressed with the desk clerk when we departed the next day. Also I found the bed to be very uncomfortable. It felt like I was sleeping in a sunk... Read more
from Erie, Pennsylvania
Submitted on 01-10-2016
The hotel location was great due to it being within walking distance of Progressive Field. The hotel bar was also convenient and friendly with reasonable prices. However, after spending $230 for a hotel room for one bedroom, it would have been nice to have some type of complementary breakfast or discount at the hotel restaurant.
from Crown Point, Indiana
Submitted on 03-10-2016
the beds and pillows were a little strange, not bad, just not what I'm used to. Very close to stadium. Very nice staff. Jan the van driver was great. She will take u anywhere downtown. Only negative is that the restaurant/ bar wasn't open early enough to go to before game
from Erie, United States
Submitted on 03-10-2016
My daughter and I enjoy the Hilton Garden Inn Downtown Cleveland so much it is like coming home after a long trip. Everyone is always to friendly and helpful no matter what we need. The whole hotel is always clean and comfortable from your rooms to the pool and fitness area. You can't beat the breakfast. Can't wait to go back.
from Ottawa, Canada
Submitted on 09-10-2016
Price and location are great! Across the street from the baseball and basketball stadiums. 20-25 minute walk to football stadium/rock n' roll museum. Restaurants nearby and right off the highway. Beds are very comfy and rooms are clean. It will be going under renovation this winter and it needs it. In our room by the window/ceiling there was black spots, not sure if it is mold or just the glue from the wallpaper is now dirty but we did not complain.
from Tulsa, Oklahoma
Submitted on 11-10-2016
The trip was for medical reasons. We enjoyed our stay as much as possible. However, they charged us for room device we did not use and at checkout we asked for a taxi they instead sent us an expensive car service and we had to use it because we had to get to the airport
from Columbus, Ohio
Submitted on 13-10-2016
Stayed here late last fall while seeing an event downtown. This hotel is very well located to all of the downtown venues. We will stay here again. We always enjoy staying at Hilton hotels. Hotel is right across street from baseball park.
from Grand Rapids, United States
Submitted on 13-10-2016
I stayed at the Cleveland Hilton Garden Inn on Monday, October 10, 2016. The parking was nice - same level as lobby. The hotel was easy to find and very accessible. We were able to walk to dinner. The room was clean, and the pillows delightful!
from Los Angeles, California
Submitted on 16-10-2016
The room was run down, dirty sheets and ugly carpet. Looked like a condemned super 8. The staff was impressively useless in all my concerns, breakfast staff charges whatever they feel like arbitrarily. I wouldn't send your ex mother in law here
from Newbury, Massachusetts
Submitted on 17-10-2016
We loved Cleveland. We are Boston fans and went to see two Sox games and the Patriots play. No car needed! The stadiums are in walking distance. The people are friendly and all amenities are so much cheaper than in Boston. The Hilton was great. Two criticisms: when you enter the fried food smell might blow you away and our TV cut out every 5 minutes... annoying when watching sports. Otherwise loved it!!!
from Brampton, Canada
Submitted on 17-10-2016
We booked 2 rooms to go to an Indians post season game. The rooms were not cheap, but we liked the proximity to Progressive Field. You really can't beat the location if you are going to a ball game.. 5 minute walk. Parking was convenient, they charged us around $20. Check in time was 3:00 pm. There was a very long line, and our game started at 4, so after a long drive we just wanted to get to our room and freshen up and leave. We were told that because there had been a game the night before, a... Read more
from Perris, California
Submitted on 19-10-2016
I was here for a. Usiness trip and had 9 other co-workers with me. The staff was very friendly and the hotel for the most part was really clean. I had a nice view of Progressive Field and was able to walk to several places for dinner. The value for the room was great, especially with the group rate. My room was very quiet, but a few of my co-workers that faced the freeway did say you could hear it at night. I would stay here again though!
from
Submitted on 19-10-2016
Everything we did was within a 20 minute drive. Hotel was clean, welcoming. Will definitely stay here again on future trips! Would have liked drapes to close fully, rather than the decorative drapes. First layer of drapes didn't quite cut it.
from
Submitted on 23-10-2016
The hotel is downtown and close to almost everything. I go to the Cleveland Clinic every months. We drive 6 hours the day before and come home the day off. In Nov 2016 they will be staring a major remodel. it does need it. However the place is super clean due to the pride in the staff. Speaking of staff, WOW is all I can say. Everyone I met was professional, outgoing with a desire to please and help you. I am in a wheelchair and my wife was pushing me and I was pushing the luggage cart. An ... Read more
from Louisville, Kentucky
Submitted on 24-10-2016
Super friendly staff. Great location for downtown sightseeing and the Cleveland clinic is just a short shuttle trip away. The staff made us feel welcomed from the moment we arrived. The rooms are clean and cozy.
from
Submitted on 03-11-2016
We stayed at this hotel because it was pretty close to the Rock&Roll Hall of Fame. When we arrived we found it was very close to many other venues: Progressive Stadium, The Cleveland Browns stadium, the casino all within walking distance. Approximately 1 to 2 miles. The room was very clean, the staff at the desk and in the breakfast area were very nice, attentive, considerate and helpful.
from
Submitted on 05-11-2016
My boyfriend and I came from Virginia and are about to finish our almost 2 week stay here at the Hilton Garden Inn Cleveland Downtown and it was AMAZING!!! We have stayed in Cleveland for years at various hotels and this one clearly stands tall above the rest! It started out with Matt at the front desk, he was so nice in helping us check in early and throughout our stay he went above and beyond to accommodate some difficult requests we had which included adding reservations together and adding n... Read more
from Texas
Submitted on 05-11-2016
I stayed here for two nights. I wanted a nice clean hotel near Progressive Field and the Hilton Garden Inn did not disappoint. The staff was very friendly and helpful, and the room was clean and comfortable. I'd definitely stay here again.
from Chicago, Illinois
Submitted on 05-11-2016
Dante went above and beyond the call of duty to make our Cleveland, Ohio experience a memorable one. Dante made excellent recommendations and was a true customer service professional and a Cleveland aficionado..
from Little Rock, Arkansas
Submitted on 08-11-2016
I went to Cleveland from Chicago to run a Children's Hospital Shuttle for the Stadium. I called the hotel that I was going to be arriving late about 5am. But when I arrived at 7am they had cancelled my reservation and put it as a no show.
from Kettering, Ohio
Submitted on 09-11-2016
Great hotel for a stay in Cleveland! Friendly and helpful staff, nice room, with convenient parking and nearby restaurants. We walked to the Rock and and Roll HOF, Browns stadium, Progressive Field and more...We'll definitely be back as this hotel is being renovated- our A/C unit was a bit loud.
from Franklin, Ohio
Submitted on 11-11-2016
This hotel is nice and clean and very close to many downtown attractions. Many Sports Venues, Great Food ~ Many shopping venues. Hotel is a little dated but advertised in the lobby that they are staring a renovation.
from Detroit
Submitted on 13-11-2016
I stay once a month at this hotel, and I rate it one of the friendliest of any hotel in my experience. I'm a Hilton Honors member, so breakfast is free, and I am always amazed at how friendly and helpful everyone is from check-in through breakfast.
from Charleston, WV, United States
Submitted on 14-11-2016
I stayed overnight for a business meeting the next day. The hotel is quite clean and inviting. The rooms were very comfortable and clean. It is in a great location which is close to a lot of attractions and restaurants. The hotel staff were professional and friendly.
from Hamilton, Canada
Submitted on 18-11-2016
Great hotel very clean friendly staff upon check in and check out would highly recommend close to progressive field and Quicken loans Arena great location great food close by parking was easy right behind hotel
from Cleveland Downtown, United States
Submitted on 19-11-2016
Beautiful, clean rooms. Internet access is fast. Friendly and close to everything. I have been going here since they have opened. I have never had a bad experience and if something was not right, they would make it right. if you are there for Cleveland Clinic they are very helpful and have shuttles. If its for the Cleveland games, they are there for you.
from Chesterfield, Virginia
Submitted on 20-11-2016
Bed was heavenly, slept comfortably all week, nice room. Outside hotel has historic look, not inside. Chef' breakfast was a treat, attentive waiters, desk staff was great, convenient bar/restaurant inside the hotel, good bartender. There are daily fees for parking $18+ & breakfast $12+. The hotel does have a shuttle & other amenities. Airport & Rock n Roll Hall of Fame are both about 20 mins drive from hotel. Baseball diamond is on the corner, Cleveland Clinic is straight down the street... Read more
from Cleveland, Ohio, United States
Submitted on 28-11-2016
A couple friends and I decided stay at the Hilton Garden Inn Cleveland Downtown so that we could all go to the Cleveland Indians game and have a night downtown. We thought that the hotel was well priced and very conveniently located within steps of Progressive Field and Quicken Loans Arena. The hotel is also right off the highways (I77 and I71) and near Cleveland State University. The only major downside of the hotel is that they DO NOT offer a free breakfast, which seems out of date and is some... Read more
from Cleveland, Ohio
Submitted on 29-11-2016
Welcoming staff were excellent, very professional and helpful, much appreciated, rooms were very nice and clean, the restaurant staff were very friendly and always smiling, it was a good experience when you see people happy and doing their job which reflects on my excellent review I gave and would recommend everybody coming to Cleveland to stay here
from seattlelover317
Submitted on 01-12-2016
Our hotel was close to all the attractions that we wanted to visit. Parking was easy although it is $18 per day. The hotel is about one mile from the Rock & Roll Hall of Fame. Directly next to the baseball stadium. Not many places to eat near the hotel so we drove to some local eateries that were great. The staff at the hotel are very friendly and helpful. The hotel room was very clean as is the standard with Hilton.
from New York City, New York
Submitted on 04-12-2016
I spent 4 nights here in September, and found the hotel room to be adequate, although the AC units were old and noisy, compared to other hotels I've stayed in. What was great about this hotel was the friendly and helpful staff, the courtesy van for drop offs and pick ups down town, and its proximity to the sports fields and attractions. I would definitely stay here again.
from St. Thomas Ontario
Submitted on 05-12-2016
This hotel has great access to all downtown Cleveland has to offer. Clean and comfortable rooms and the breakfast was amazing! They are renovating and will be smoke free starting December 1st. Room was clean and spacious.
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