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Hilton Garden Inn Cleveland Airport

Cleveland, OH, US (CLE)

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Based on 795 reviews
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Hilton Garden Inn Cleveland Airport
4900 Emerald Court S.W., Cleveland, OH US 44135

* Complimentary airport shuttle service to and from Ohio's Cleveland Hopkins International Airport* Complimentary on-site parking* Complimentary high-speed wired and wireless Internet accessEnjoy Hilton Garden Inn Cleveland, OH Hotel's 168 Guest Rooms, each equipped with:* LG LCD Flat Panel Televisions in every room* Spacious work desk with ergonomic Mirra® chair by Herman Miller* Two telephones, each with two lines and voicemail* Complimentary high-speed Internet access* Microwave, refrigerator, coffee maker, iron/ironing board, and hairdryerHilton Garden Inn Cleveland, Ohio Hotel Amenities Include:* Indoor pool with whirlpool* Complimentary fitness center and Stay Fit Kits®* Complimentary 24-hour business centerDining options at The Hilton Garden Inn hotel in Cleveland, Ohio Include:* The Great American Grill® restaurant offering breakfast, lunch, and dinner* Daily evening room service from 5:00 pm to 10:00 pm* 24-hour Pavilion Pantry offering convenience food items including snacks, beverages, and frozen foodsHilton Garden Inn Cleveland Airport Hotel specializes in meetings and events. Just leave the details to us!* Over 3,300 square feet of banquet space* Dedicated team to focus on the details* On-site catering with high quality and varied menus to compliment any budget. You can choose from our breakfast, lunch, or dinner menus as well as our beverage and snack menus for your meeting or event.*****Everything. Right where you need it! ® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 795 reviews
from Middle River, Maryland
Submitted on 06-05-2016
Hotel was very clean, staff was very friendly and helpful, wonderful food, comfy beds and early digital check in! Very affordable! The location was kind of off the main road and considering it was by the airport, it was very quiet. There was a Reservation / State Park not too far away so we were able to spend a day enjoying nature.
from Durham, NC, United States
Submitted on 09-05-2016
We stayed at the Hilton Garden because of its location - proximity to the event, and positioning for an early morning trip to the airport. It worked well, a good choice. OUr only regret is that we enjoyed the breakfast service only once, as we left before breakfast bagan. It was easy to return the rental care in the morning, and then take the rental shuttle to the airport.
from Tampa
Submitted on 18-05-2016
Had a wonderful stay. We were there for a wedding and most out of town family stayed here. Our group ( at least 60) took over the breakfast area, but they were able to serve us within a 10-15 minute time frame.
from Pennsylvania
Submitted on 20-05-2016
This was a repeat visit and I was not disappointed. Room was great as is usual at a Garden Inn. Service at Breakfast was top-notch. Everyone was very helpful and I truly enjoyed my stay. If you need a hotel in this area you will not go wrong with the Garden Inn!
from Concord, Ohio
Submitted on 20-05-2016
If your looking for a way to be sure you get to your flight on time due to living far away from the airport of due to weather and traffic, I highly recommend the Hilton Garden Inn. Book your room in advance, and ask for parking ($15 may change). Be sure to ask as soon as you know your going to travel, spots are limited. Their shuttle service will take you right to the airport, at 545 am or 545 pm. If all else fails, just park at one of the Park and Flys.
from Frankfurt, Germany
Submitted on 01-06-2016
Our stay here was basically a convenient place to make an early flight out of Cleveland Hopkins. Very large rooms, comfortable beds and friendly staff. The shuttle bus is free and very prompt, I wasn't looking for much more. Nothing in the neighborhood, if you're looking for nightlife, this isn't the place.
from Cleveland, United States
Submitted on 03-06-2016
I try to stay at a Hilton Garden Inn whenever I travel because they deliver the highest quality experience consistently regardless of where the property is located. Staff is always excellent, the room is spacious and clean, great food and drink. I've never been disappointed with this brand of hotel.
from Painesville, United States
Submitted on 05-06-2016
excellent and prompt pick up to and from airport. ride is less than 5 minutes away. professional and friendly. our car was left in good hands because we did not have any issues with the car when we returned from our trip.
from Erie, Pennsylvania
Submitted on 06-06-2016
This was a wonderful surprise of how well they operate their park and fly program. The cost was extremely reasonable and the room was beautiful. We were shuttled right to the airport for a very early flight with no problems. When we arrived back we just called the hotel and they headed right back over to pick us up and dropped us right by our vehicle in the hotel parking lot. We will definitely be back for our next flight out of Cleveland/
from Columbus, Ohio
Submitted on 06-06-2016
My boyfriend and I were in town to attend his niece's graduation and this hotel seems to be close to the venue and with the right price, so I made our reservations. I'm a bit of a hotel snob, I love a great lobby and this hotel lobby is beautiful. Upon checking in my boyfriend told the front desk attendant of how we arrived late, tired and drained due to attending a funeral earlier in the day, and we were given complimentary breakfast passes. The breakfast items were delicious, but the hotel ... Read more
Submitted on 13-06-2016
one of two elevators did not work. the power went out for two hours. the room door did not open. after the power returned the restaurant grill did not work, so they could not serve us. the shower water pressure was ridiculously weak. this place is apparently very poorly maintained.
from Chicago, Illinois
Submitted on 15-06-2016
Room was clean and it was nice to have a refrigerator, microwave and coffee. Bed was comfortable and staff was very friendly. Also nice to have free wifi and water when many hotels charge for these extras.
from Erie, Pennsylvania
Submitted on 19-06-2016
The room was very comfortable. The bed was so comfortable! I really needed a good nights sleep and a good breakfast! I found everything I needed at this wonderful hotel! The pillows were so soft and the bed was awesome!
from Winter Haven, Florida
Submitted on 20-06-2016
I came to Cleveland with my Mom with the big task of cleaning their home of 38 years out to move them to FL as Dad is in Memory Care Home in FL. Mom and I stayed in her home for 6 nights and then we moved to the Hilton Garden Inn to finish out the trip. We had a very wonderful stay here. I originally booked us for 2 nights. I called the Hilton Reservation number 2 days before arrival to the hotel to add an additional night and they told me to go online and I could change it myself. I decided to ... Read more
from Sylvania, Ohio
Submitted on 22-06-2016
We stayed here for a U14 baseball tournament. Staff was very accommodating for all of us. Kids had fun as well. Gorgeous lobby! Nice sized rooms. Patio area was very relaxing. Nice exercise room and pool!
from Lancaster, Ohio
Submitted on 22-06-2016
Great clean hotel! The beds were nice. The pool and hot tub were great! The kids really enjoyed them both. The patio is a nice place to relax. We didn't fly out but it's real close to airport with shuttle service. We went to bay village to the beach and it was 15min away.
from Indian Hills, Colorado
Submitted on 22-06-2016
I stayed for a long weekend and was pleasant;y surprised at how great the staff was. From front desk at check in to the shuttle driver who took me to the airport, everyone was very friendly and courteous. Kudos especially to the housekeeping staff who stopped to chat with me in the hall in the morning with great local advice and the breakfast folks who made my tasty omelets and who kept the fresh coffee coming. I will definitely stay here again on return trips.
from Elberta, Alabama
Submitted on 24-06-2016
Stayed there last night. Great staff. Easy in, easy out They served some really nice oatmeal cookies as we were arriving, complete with oatmeal on the top. The water infused with fresh fruit is always refreshing. The shuttle driver was an older gentleman who retired 10 years ago who decided he needed to get out of the house. Great local historian and kept us entertained. Yep, I'd go back in a heartbeat!
from Yorba Linda, California
Submitted on 25-06-2016
Friendly staff. Great place to stay that's convenient to the airport if just making a quick trip. Surprisingly quiet for being literally adjacent to the airport. Easy highway access. Restaurant and drink selection is good.
Submitted on 26-06-2016
Great place to stay for a girls weekend. The staff was very friendly and helpful. Couldn't hear the airplanes and easily got to sleep. The pool was nice and the patio is a wonderful place to sit and relax after a long day. A good choice if not wanting to stay downtown. Would definitely again.
from Cleveland, United States
Submitted on 02-07-2016
Stayed here on business trip. Shuttle was prompt at airport and driver was quick to grab my luggage, and was extremely friendly. Hotel staff was considerate, friendly, and made my experience enjoyable. Wifi was excellent, AC was great, view from hotel was nice, and breakfast/dinner and beer selection was good.
from Rio Rancho, United States
Submitted on 04-07-2016
I had a wonderful stay. No problems, no issues. Everyone was helpful and friendly. The airport shuttle was quick and driver was very helpful. Hotel is close to the airport but I don't recall hearing a single airplane while in the room.
from San Juan, Puerto Rico
Submitted on 07-07-2016
This hotel has the best business center ever for a hotel. This will be my personal office when I am in Cleveland. My room is also great. Microwave and oven along with Keurig coffee maker. Bed and pillows are also comfortable. Nice staff.
from St. Petersburg, Florida
Submitted on 08-07-2016
Nice location close to the airport and 2 major interstater highways & the light rail that will take you into downtown in a few minutes. Hotel is far enough off the highway that traffic noise was not a problem. Not a new hotel, cut very well maintained. Staff was helpful and friendly. I would definitely consider staying here again next time I am in the area
from Ann Arbor, Michigan
Submitted on 12-07-2016
I stayed at this location in July of 2016. Although the lobby looks really nice, the halls and rooms are dated. The elevator door call button light was out. Sounds minor, right? Well, I am standing there pressing the button, not sure if the elevator is working. I take the stairs down 14 flights and report it to the front desk. They state they will get right on it! Well, they never fixed it, and other people I observed were pressing the button over and over until I told them the elevator w... Read more
from Beckley, West Virginia
Submitted on 12-07-2016
Close to the airport. Very clean and comfortable room. The hotel is located near the airport but it is very quiet in the room. Made to order breakfast is $10.95 per person. We will definitely stay here again.
from Akron, Ohio
Submitted on 13-07-2016
Paying for location .. Unable to eat breakfast because it ended too soon so I still have unused coupons .. Vacation means - relax, do things on your own time - so meals should be served all day - every day - but that's just my opinion
from Charlotte, North Carolina
Submitted on 13-07-2016
The manager and staff at the Hilton Garden Inn Airport location were awesome. They went above and beyond to make my stay great! The rooms were extremely comfortable and the Customer service was extraordinary!
from Burleson, Texas
Submitted on 13-07-2016
Checked-in with the Hilton Honors app and my rooms were not ready. They made us late to our event. A small effort was made to remedy the situation after I called Hilton customer service. Also, breakfast is NOT included at this hotel.
from Cleveland, United States
Submitted on 17-07-2016
Plenty of free parking, decent rate for the room, quiet even though it is next to the airport, decent breakfast but probably not worth the cost, reasonably friendly staff, nothing extraordinary but nothing terrible
Submitted on 18-07-2016
Hotel is clean, staff courteous and located near airport and Interstate. We stay at this hotel 2 or 3 times a year when visiting relatives in the area, because the hotel is predictably clean, quiet and of good value. We hae never been disappointed. It has all the basic amenities for an overnight stay. Basic restaurant, free internet, 24/7 front desk, fitnesscenter, business center etc.
from Rolling Prairie, Indiana
Submitted on 19-07-2016
I was told there was a policy change made between the time we made reservations and the day we checked in. Contacted Corporate, but they were of no help at all. The manager on duty did, after some time work with us but did cost us additional charges. The added cost is not the issue to me, but there must be some problems we don't know about when booking on Tripadvisor. I looked up Stay and Fly, that is why I chose this hotel, then to be told I did not have that option after I show up 15 days lat... Read more
from Evansville, United States
Submitted on 23-07-2016
I stayed there for 6 nights during the RNC this past week. The manager and staff at the Hilton Garden Inn Airport were awesome. They went above and beyond to make mine and the other guests from Indiana stay great! The rooms were extremely comfortable and the Customer service was extraordinary! The even changed the restaurant hours of operation to accommodate us.
from Herndon, Virginia
Submitted on 24-07-2016
Stayed at this hotel after a visit to the Rock 'n Roll Hall of Fame. Staff was very pleasant and attentive. Finding two bottles of water in the room fridge was a nice touch. Bed was comfortable, room was quiet. Would stay here again.
from Atlanta, Georgia
Submitted on 24-07-2016
Nice room, 4:30 am airport shuttle was right on time and there was coffee and tea right near the exit, which was greatly appreciated. All in all just fine. The bedding was rough, but otherwise no complaints.
from Indiana
Submitted on 24-07-2016
Was part of the Indiana Delegation and we stayed at this hotel Was a great place to stay . Lots of security, and clean rooms they even have a indoor pool If ever in area again I will stay here for sure.
from Valparaiso, United States
Submitted on 24-07-2016
The Hilton Garden Inn, airport; a skilled, professional and excellent staff provided an exceptional stay. This is a must stay property when traveling in the Cleveland area. The service and facilities provided were some of the finest i've experienced in 2016.
Submitted on 25-07-2016
After staying 4 nights, I heartily endorse this location at the airport in Cleveland. Very clean, contemporary, well-staffed with great food for breakfast, lunch and dinner for a special group. Wonderful Hilton bed provided a great night's sleep with quiet room overlooking the front entrance of the hotel.
from sussex cty, nj
Submitted on 27-07-2016
We stayed here on our motorcycle trip out to Cleveland. The beds in this hotel were very comfortable, the staff is personable and friendly, and we walked everywhere since his hotel is located right near man attractions of the city. The coffee available 24 hours a day in the lobby is amazing, and there is a large selection of different flavored creamers to go with it. It was the best coffee we had during our trip! There is also a nice bar in the hotel. The only negatives are the $18 day parking ... Read more
from Dublin, United States
Submitted on 27-07-2016
Overall it was good. Accommodated to my food allergies but that still left me with only 2 food options at breakfast. Fitness center is very small. Dumbells only go to 15lbs. No fan in the bathroom. Staff was cheerful and happy
from parsippany, United States
Submitted on 27-07-2016
From the front desk staff to housekeeping all were so helpful & kind. Pristine clean facility. Internet connection good; beds very comfortable, nice pool fitness & hot tub available. Lovely outdoor areas
from Canfield, United States
Submitted on 27-07-2016
Great staff, good rooms good service convenient location with nice amenities. We had a total of 12 rooms in our group and everyone was pleased and satisfied. I think any of the group would stay here again and/or recommend this hotel to friends and family
from Boston, United States
Submitted on 28-07-2016
Overall the hotel was clean and the floor I was on was quiet. I had an early morning flight so its closeness to the airport was great. They do need new beds - the number bed did not work and I felt like I was sleeping in a cave. Staff were nice and helpful.
from Chicago
Submitted on 29-07-2016
Stayed at the hotel with a group for a convention in Cleveland. Hotel was clean, located in a convenient location, and incredibly accommodating to our group's needs. Staff was kind and friendly. Highly recommend.
from Playa del Rey, CA
Submitted on 03-08-2016
If you are arriving late or leaving from Cle airport early, this is the place to stay. Big clean room, refrigerator and microwave with a good "Tavern" within easy walking distance. Plenty of shopping nearby.
from Northern NY
Submitted on 05-08-2016
Lobby is awesome, people are pleasant, location is great, rooms are clean and attractive, but...2 things: 1. Queen beds are not an option for a room with two beds. There is plenty of space for them, for 2 to a bed the full size are a tight fit. 2. No exhaust fan in the bathroom. Again, 4 people using the shower-humidity galore. Already in this newish hotel the paint on inside of the bathroom door is bubbling up from the mildew underneath. And if someone uses the toilet.....
from Venice, Italy
Submitted on 07-08-2016
Been staying here occasionally over the past 3-4 years. The location to CLE Airport and interstates makes it very convenient. The service is always GREAT and the rooms and restaurant are always clean and inviting! Affordable too!
Submitted on 08-08-2016
Not really what I expected from a Hilton Garden Inn. The location near the airport is very good if you are just staying there to access the airport. But to go here on a normal visit to Cleveland is not a good idea. There are no restaurants close by. You have to drive to the mall area to find a sit down restaurant. Swimming pool was about the size of 4 hot tubs...very small. Mattress was uncomfortable. I don't think I would stay at this location again.
from Southgate, Michigan
Submitted on 10-08-2016
Awesome hotels! I have never had a bad experience, the beds are awesome! So comfortable. Definitely will recommend to others! Very clean. Neutrogena products in the bathrooms. Wish I had the same bed at home.
from New York City, New York
Submitted on 11-08-2016
Was in Cleveland on a business trip for 2 days and needed a reasonably priced hotel near the airport that could pick me up at the airport and drop me off as well . They can do pick ups 24 hours a day and picked me up on a sunday night and dropped me off at 530 AM on Tuesday . Check in was very easy and in fact took advantage of check in online prior to leaving home . When I arrived Sunday night near 10 PM they just handed me my key . the front desk staff , shuttle bus drivers and restaurant staf... Read more
from Altoona, Pennsylvania
Submitted on 11-08-2016
All of the staff were noticeably friendly and helpful at this fine hotel. I have traveled a lot for business and pleasure over the years, but I left our overnight stay at this facility remarking to myself on the staff. They were a step above what you would expect even in a good hotel. We will be back.
from Guelph, Canada
Submitted on 12-08-2016
Another fine Hilton I can happily review. Very friendly and efficient staff. Nice hotel rooms with great Wi-Fi. As this was a business trip I took full advantage of the room service. The dinner menu was fantastic and the food was great. Fast service for delivery and really good food which always makes these trips better. Hilton does it again, another good one.
from Lakeland, Florida
Submitted on 13-08-2016
The location is one exit away from a lot of nice restaurants in a shopping mall. It's very convenient to the airport and the car rental location. The staff was nice. The room was average or less. In all fairness the electricity has gone out the day that I arrived but there was a light in the for your of my room that was out. The wake-up call didn't work because the electricity was out and I had to carry luggage down 6 flights of stairs. Being that there were all of these issues I don't know if m... Read more
Submitted on 14-08-2016
I travel to Cleveland at least once a year, usually more than once, and always stay here. Rooms are always clean, and the staff is always warm and friendly. There is plenty of restraunts close to here, and the Grayton Road Tavern has terrific food.
from Tennessee, United States
Submitted on 15-08-2016
I heartily recommend the Cleveland Hopkins Airport Hilton Garden Inn for a comfortable and convenient airport stay. The staff is attentive and professional. The brand features a very good restaurant and bar area as well as a quiet sitting area in the lobby. Check it out next time you are in Cleveland.
from Reno, Nevada
Submitted on 16-08-2016
John and I arrived exhausted at 1AM and woke up in the room the next morning to discover that there was no air conditioning, no lights and no hot water because of a storm that affected the entire area. The staff could not have been nicer to us. From the assistant general manager, Ashlee McComis, front desk staff, Kennedy and Desiree, restaurant staff Natalie and cooks, to maids on the 4th floor ( I am sorry if I forgot anyone else or the mispelling of your name) gave us first class service on a... Read more
from Saint Louis, Missouri
Submitted on 16-08-2016
The service from the front desk was excellent. The dining room service was good. Room was clean and comfortable. The beds were comfortable, but they need new pillows. Nice showers. No restaurants are in walking distance.
Submitted on 17-08-2016
This place was clean and friendly and offers a deluxe free breakfast with unlimited coffee service was good and we truly rested good in this hotel. Staff went out of there way to make people feel welcome
Submitted on 18-08-2016
While this Hilton provides a quality, safe room experience, I was absolutely appalled at the lack of willingness of staff/management to assist me. We booked on Trip advisor and the listing indicated ability to park long term. When I got to the hotel I was advised that since I booked with third party they were unable to reserve parking. This was the entire reason for our reservation as our flight left at 6am. Since my card was on file for incidentals I asked if we could add parking as a separ... Read more
from Rochester, New York
Submitted on 30-08-2016
This place was beautiful. The front desk agents Marci and Margo were amazing...and were very welcoming and informative. Margo gave me complimentary breakfast for my wait. The shuttle bus drivers were bery nice. I will definitely be visiting again.
from Valley City, United States
Submitted on 30-08-2016
Awesome. Already booked a weekend for next month. Our housekeeper was wonderful and the front desk service was wonderful. Restaurant/bar faculty were great! It was a wonderful weekend. Located close to home for a getaway and close to the airport to plane watch. Great place to enjoy a weekend away.
from Indianapolis, Indiana
Submitted on 03-09-2016
A step-up from the average. Great service, clean rooms with refrigerators and microwaves. Would like to see more electric outlets for electronics charging etc...... Lobby and bar are nice and relaxing but very under-used by guests. Professional staff all-around.
from Mentor, Ohio
Submitted on 05-09-2016
Think twice before staying here! The mattresses are VERY uncomfortable and the staff seemed lethargic. The location to the airport is good, but check around before selecting this hotel. It was clean, just not comfortable.
from Warren, Ohio
Submitted on 06-09-2016
The shower head was gross, there was a vent in the shower that was dusty and dirty, even the iron board cover was disgusting. The beds are uncomfortable and the room just felt dirty. Never again, yuck
from CRYSTAL LAKE, United States
Submitted on 07-09-2016
Stayed at this hotel for Labor Day weekend while visiting family in Cleveland. Great location on the west side of Cleveland. !5 minutes from downtown. Great staff and Customer service all weekend. Will stay here again. Clean rooms.
from Columbus, Ohio
Submitted on 11-09-2016
My mother and I stayed at this hotel for a concert in Cleveland. It was super quiet as well. We were able to get two double beds for no extra money and they were Garden Sleep Member beds. There was a one cup Keurig, nice TV, and a business area. Also, a restaurant with breakfast buffet for $10.95. I did not get it but sounds like a good deal. Check in/out was super easy and the staff was friendly with a smile!
from butler, United States
Submitted on 12-09-2016
No issues all was great and close to airport. Nice pub and restaurant down the street if you don't want the hotel food prices. Close to car rental return for a speedy departure. I would stay again when in Cleveland
from seattle
Submitted on 17-09-2016
Quiet clean and comfortable. Nice bed. Soft towels. Dinner at graton sports bar almost next door. Shuttle took us. Great food there and reasonable. Huge ruben sandwich $9 N.Y. steak dinner $16 beer 18 oz. $3 vodka tonic $3.50!
from Landstuhl, Germany
Submitted on 18-09-2016
Spent three nights here as it was less expensive than downtown. Shuttle took me to nearby rapid transit line as well as a nearby mall (they drive to areas within a five mile radius). All went well, quiet area, breakfast had a very good selection, desk staff pleasant and helpful. Only negative was that the refrigerator froze whatever I put in there at whatever temperature I selected.
from New Hyde Park, New York
Submitted on 21-09-2016
The hotel itself was nice. The staff was very friendly. Breakfast was good. The pool/hot tub was nice and clean. The room was clean. Bathroom was too big. Not enough counter space and small shower. The bed was very uncomfortable, too hard even though we adjusted the bed to make it softer. Conveniently located close to the airport and has a great Tavern within walking distance.
from Clinton Township, United States
Submitted on 22-09-2016
Everything was wonderful regarding my last stay. Hilton is my first and last choice for business travel. The Hilton Garden Inn Cleveland Airport is very clean, staff accommodating and gracious. Everything was as it should be.
from Poland, Ohio
Submitted on 25-09-2016
One night at hotel for early flight from airport to Las Vegas in morning. Left car as part of package as stay and park. 5 days in Las Vegas. Nice hotel and great location with great timely pick up service. Just barely worth value versus parking at airport and staying at airport.
from Columbus, Ohio
Submitted on 27-09-2016
quick friendly check-in. friendly, welcoming morning greetings from front desk and restaurant staff. spotless room - classy decor! Fantastic meeting space! This is by far the best hotel in the area for business or leisure!
Submitted on 27-09-2016
By the airport and too far from everything else. Bed was great with some really nice pillows. Everyone was very pleasant. Rented a car and it was across the way. I will stay again. Didn't get the breakfast but looked good.
from Columbia Station, Ohio
Submitted on 28-09-2016
It was nice to have a room on the top floor overlooking the park. It was clean and fresh and spacious. It offered the extras of a microwave and small refrigerator, but it would have been helpful to have had a couple of plates and some silverware.
from Cleveland, Ohio, United States
Submitted on 29-09-2016
Late arrival to enable us to catch early flight out of Cleveland Hopkins Airport next morning. Second floor room as ground floor not available. Extremely clean and friendly. /Very impressed with location, staff and facilities.
from West Hempstead, New York
Submitted on 06-10-2016
Stayed overnight for a business trip. Staff was friendly and accommodating . Beds were comfortable and I slept great! Dinner in the restaurant was delicious and the waiter was very attentive . This was my second time there and I would stay again !
from San Diego, California, United States
Submitted on 07-10-2016
I spent an overnight to catch a very early morning flight. I can recommend this hotel with experience as a customer of frequent stays with flight connections. The gracious staff is so eager to meet your every need to make your stay so perfect in every way. Rooms are always so clean and well appointed. Highest recommendations.
Submitted on 09-10-2016
Handy to Airport, very friendly staff, great service. Safe area, room was spotless, bed, very comfortable. The breakfast buffet was awesome. I know, i sound over the top, but i was impressed. Shuttle bus service was excellent
from VT
Submitted on 13-10-2016
Room was clean and tidy. Good airport hotel. Staff was kind. Parking lot is not well lite as there are several dark areas which require caution when alone. Hotel is good for business and location overall.
from Gadsden, United States
Submitted on 14-10-2016
What a great hotel. Stayed there for two nights and had a business conference in the hotel on one day. From the moment we arrived until we departed, we had a great experience. Extremely clean rooms and exceptional waitress for breakfast and lunch for both days. The breakfast was a value and the food was well prepared. I would return to this hotel ANYTIME. Thanks for a great stay. The staff cares.
from Minneapolis, Minnesota
Submitted on 16-10-2016
Overall my stay here was really good and I would definitely return. Shuttle service to/from the airport is fast and friendly. Rooms are larger than a typical HGI and were very clean. Water pressure was great! There's a small fitness center and pool (not big enough for laps) with jacuzzi. Service was friendly. The only reason I didn't give 5 stars was because the Internet connection was really slow and there weren't a lot of outlets in the room.
from Chicago, Illinois
Submitted on 17-10-2016
I stay and quite a few Hiltons including Hilton Garden Inns (Diamond Member) and feel like I can give an accurate appraisal of the value. For $250 this is probably in the top 2-3 WORST values in Hiltons I have stayed at this year. This isn't not a $100 Days Inn...but that would be the fair value of this hotel. Very tired and dated. The picture gives an example of the average quality. Much better Hilton options in Cleveland. I stayed at the Tudor Arms the next night and it was less money and much... Read more
from Clearwater, Florida
Submitted on 18-10-2016
As a lifelong Clevelander until July, I stayed at the Hilton Garden Inn Cleveland Airport while in town for my son's wedding. It was a perfect fit for all of the guests that chose to be near the reception.
from NE Ohio
Submitted on 28-10-2016
Stayed overnight before leaving from Hopkins Airport. The hotel is beautifully furnished and very clean. It met all of our expectations. Breakfast was a bit pricey but the wait staff is excellent. We didn't use the pool or gym facilities but they looked more than adequate. The hotel is next to the freeway and I was concerned about noise but found the rooms to be very quiet.
from Whiting, New Jersey
Submitted on 31-10-2016
This is a great hotel to fly out Cleveland airport. Its close to the car rental return and if no car they have a shuttle to take you and are all very friendly. They have restaurants close, as well as a bar/grill which is very good as well.
from delaware, United States
Submitted on 31-10-2016
Very good value for HiltonHeadMembers, This hotel was exceptionally clean was very pleased with this hotel and I am looking forward to coming back next time I come to sporting event in Cleveland. Go Tribe !!!
from Hamilton, Canada
Submitted on 31-10-2016
the room was clean and the hotel was typical for a Hilton Garden Inn. The front desk did not seem to be able to give clear directions. They did provide a piece of paper with some general directions and names of restaurants on it but when asked could not explain anything else to you. Obviously staff either do not drive or do not live in the area.
from Ohio
Submitted on 02-11-2016
I don't plan on staying there again. I used to like it. One of the servers kept asking questions about my relationship with my boyfriend and even had the audacity to ask if I was happy, if we were just going back and forth visiting or if we were getting married. She was so forward that it felt rude. Management should talk to her about respecting the privacy of the guests there. I've never delt with someone so rude and forward there... just HER!
Submitted on 05-11-2016
Nice location, close to many things. In house restaurant has a great selection of foods to choose from. Customer service is top notch. Being from out of state, employees gave great insight to things to do and how to get around. They offer shuttle service to many place. Front desk, Dominque, great service!
from Austin, Texas
Submitted on 06-11-2016
I was there for the beginning of the Indians-Cubs World Series and booked it because it was available, inexpensive, and short hotel van ride away from the airport and local rail line (called the Rapid). The hotel rooms downtown where triple the price, and parking was prohibitive. To my surprise, I found it to be one of the best Hiltons I've ever stayed in. The staff was very friendly--but not nosey- and went out of their way to make guests feel welcome. The front desk staff saved me the local P... Read more
from Boston, Massachusetts
Submitted on 06-11-2016
Clean, cute, great price. Indoor pool and adjacent outdoor seating area were awesome. Easy access to Chicago sites and from O'Hare airport. Didn't have the complimentary breakafast but heard from a companion that it was good.
from San Antonio, TX
Submitted on 07-11-2016
This hotel is very close to the airport, and offers a shuttle to the airport. We did not use the shuttle as we had a rental car. The room was clean and comfortable. Wifi and 2 bottles of water were included. The room also had TV, mini fridge, microwave, & a Keurig. The room was spacious and clean. Bed was very firm in my opinion. Hallway noise was an issue for me--I was awakened several times by people making their usual way down the hallway. Staff was very friendly.
from Mentor, Ohio
Submitted on 10-11-2016
Great hotel, beautiful entrance way, quiet comfortable rooms !!!! Breakfast was deliciously presented!!!!!! Hotel staff made you feel welcome. Every employee had a smile and a hello. Truly a nice hotel!!!
from United States
Submitted on 12-11-2016
Very clean. Good hotel staff very helpful. The cooked to order breakfast was good and plentiful. Enjoyed coming down early in the morning to have coffee by the fireplace. Really nice lobby area and the coffee was really good too.
from Willard, Ohio
Submitted on 13-11-2016
Had 2 rooms night before our flight. Hotel is still clean and very convenient. Great shuttle service also. Highly recommend this hotel. Staff is excellent and very helpful. They also have a nice list of restaurants. Check out and check in a breeze.
from Cleveland, Ohio
Submitted on 14-11-2016
Breakfast doesn't start early enough for park, stay, go guests with early flights to take advantage of . We had a 8:00 flight and our shuttle left just before breakfast started. Other than that we had a enjoyable stay.
from Westerville, OH
Submitted on 15-11-2016
Chose this hotel for proximity to a special birthday party in Westpark area. Very clean room and hotel in general, friendly staff at all levels, and excellent breakfast offering. Even though breakfast was excellent we only rate a four-star overall because the price was out of line at $10.95. We would, however, use this hotel again.
from Aiken, South Carolina
Submitted on 15-11-2016
Hilton Garden Inns are our hotels of choice and we have stayed in many all across the country. This one, near the Cleveland airport, lived up to the standards of the brand quite well. It was easy to access from the highway, the registration process was smooth, our rooms were clean and spacious, and we enjoyed three nice nights' stays. We really appreciate the breakfast program at Garden Inns. Even though it costs more than those included in the price of rooms at other hotels, the food is pre... Read more
from Orlando, United States
Submitted on 16-11-2016
Excellent check in at 2AM due to late airline flight. Desk clerk was alert and appeared to be waiting for us! Service at all levels was excellent and the room and facilities were clean and ready at check in an throughout stay!
from District of Columbia
Submitted on 21-11-2016
The services are good, but the room was not clean as expected. Door has a hole that needs to be repaired, and heating was very loud. Overall, the room is a bit outdated and not comfortable. It is not 4 star hotel.
from Pittsburgh, Pennsylvania
Submitted on 22-11-2016
Very nice hotel rooms are very nice and clean and the resteraunt has good food the staff was great and knowledgeable also has a nice pool and hot tub also the complimentary Internet and shuttle service is a plus I would recommend this hotel to anybody staying in the area
from Pleasantville, Pennsylvania
Submitted on 22-11-2016
LOVED the fluffy soft pillows and the sleep number bed!!!! The full cooked to order breakfast with the B&B plan was wonderful! A pleasant surprise! The cookies and lemon water that was available in the lobby was a very nice touch
from Columbus, Ohio USA
Submitted on 25-11-2016
We've stayed here several times, and the service and accommodations are always first rate. Front desk staff are friendly, efficient and accommodating. The restaurant and bar are well run. Parking is ample, and the hotel is conveniently located to Cleveland Hopkins Airport. I can't think of anything negative in all our stays (6 plus stays so far).